UX Product Researcher

📍 Job Overview

Job Title: UX Product Researcher

Company: Bask Health

Location: Argentina

Job Type: Full-time

Category: Product & UX Research / GTM Operations

Date Posted: August 25, 2026

Experience Level: Mid-Senior Level (5-10 years implied)

Remote Status: Fully Remote

🚀 Role Summary

• This role is pivotal in shaping product strategy by deeply understanding user needs, behaviors, and pain points across various stakeholders within the telehealth ecosystem.

• The Product Researcher will drive evidence-based decision-making, ensuring that product development is grounded in user insights rather than assumptions, directly impacting GTM effectiveness.

• A key focus will be on reducing uncertainty in product development, from identifying real problems to validating solutions and measuring post-launch impact.

• The position requires a pragmatic and curious individual comfortable with ambiguity, leveraging both qualitative and quantitative methods, including AI-assisted workflows, to deliver actionable product opportunities.

📝 Enhancement Note: The job title "UX Product Researcher" and the description's emphasis on influencing product strategy, roadmap, and decision-making, along with understanding user behavior and pain points, strongly indicate this role sits within the broader GTM (Go-to-Market) operations sphere, specifically in the product discovery and validation phases. The requirement to understand multiple user types (businesses, operators, providers, patients) and the focus on "reducing uncertainty" are core to effective GTM strategy alignment. The implied experience level of 5-10 years is inferred from the depth of responsibilities and the need for autonomy and strategic influence.

📈 Primary Responsibilities

• Partner with Product and Design teams to proactively identify and prioritize high-value research questions that guide product strategy and roadmap development.

• Conduct mixed-methods research (qualitative and quantitative) with diverse user groups including healthcare businesses, operators, providers, and patients to uncover unmet needs, motivations, and pain points.

• Develop and nurture continuous relationships with users to integrate ongoing user feedback into the product development lifecycle, moving beyond project-specific research.

• Synthesize insights from various data sources, including user interviews, usability testing, surveys, product analytics, support feedback, and customer conversations, to form a holistic understanding of user behavior.

• Translate complex research findings into clear, actionable insights, product opportunities, and compelling recommendations that influence product strategy and prioritization decisions.

• Critically evaluate product assumptions and help teams differentiate between stated user requests and underlying, unaddressed problems.

• Design and execute lightweight, pragmatic research experiments and studies suitable for varying levels of uncertainty, prioritizing speed and reliability over unnecessary research formality.

• Collaborate closely with designers throughout the product development lifecycle, from initial concept exploration to prototype validation and post-launch evaluation.

• Evaluate the effectiveness of shipped product features by analyzing user behavior and outcomes to confirm improvements and identify areas for iteration.

• Explore and leverage AI and automation to enhance healthcare workflows, while critically assessing the need for human judgment and control in sensitive areas.

• Utilize AI-assisted research tools to accelerate research operations, synthesis, and analysis, while maintaining rigorous judgment regarding evidence quality, potential bias, privacy, and research validity.

• Create impactful research artifacts such as journey maps, personas, and frameworks when they demonstrably enhance communication and decision-making, rather than as mere deliverables.

• Establish and maintain systems for making research insights accessible and actionable across Product, Design, Engineering, and other relevant departments.

📝 Enhancement Note: The primary responsibilities emphasize a proactive and strategic approach to research, moving beyond simply validating designs to actively shaping product direction. This aligns with a senior-level researcher role that influences product strategy and roadmap, a critical component of Go-to-Market operations. The emphasis on synthesizing diverse data sources and translating findings into actionable insights is key for operations professionals.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Information Science, Computer Science, or a related field is typically expected for this level of research expertise. Experience:

• 5-10 years of proven experience in Product Research, UX Research, User Research, or a closely related role within a digital product organization.

• Demonstrated success in taking ambiguous product questions, defining necessary evidence, efficiently gathering it, and significantly influencing product decisions and outcomes.

• Experience working within or closely supporting product development teams in a fast-paced, agile environment. Required Skills:

• Mastery of qualitative research methodologies, including in-depth user interviews, contextual inquiry, usability testing, and concept testing.

• Proficiency in leveraging quantitative signals such as surveys, product analytics, A/B testing, and behavioral data to complement qualitative findings.

• Exceptional analytical thinking and the ability to discern meaningful patterns and insights from complex, often messy, datasets.

• Advanced synthesis skills, capable of distilling large volumes of information into clear, concise, and impactful understandings of user needs and behaviors.

• Strong product judgment and a keen understanding of how research findings connect to product strategy, design principles, engineering constraints, and overarching business objectives.

• Excellent written and verbal communication skills, with the ability to present research findings persuasively to diverse audiences including designers, engineers, product managers, and executives.

• Adaptability and comfort working in a fast-moving environment with ambiguous questions and evolving research needs.

• A pragmatic and outcome-oriented approach to research, knowing when to employ rigorous methods and when lighter-touch approaches suffice.

• Proven experience collaborating closely with Product and Design teams throughout the entire product development lifecycle.

• Proficiency and comfort using modern AI tools to enhance research workflows, while maintaining critical thinking and independent judgment regarding research validity and ethical considerations.

• Genuine curiosity about the impact of AI on user behavior, software interfaces, and product design/development processes. Preferred Skills:

• Experience within B2B SaaS platforms, particularly in the healthcare, telehealth, or complex software industries.

• Experience researching products with intricate user bases, such as multi-sided marketplaces or platforms serving diverse stakeholders.

• Hands-on experience with product analytics platforms and analyzing behavioral data to understand user journeys and product engagement.

• Experience conducting research in regulated industries or environments with strict privacy and compliance requirements.

• Experience researching AI-powered products, automation technologies, or human-AI collaborative workflows.

• Experience in establishing research practices, creating research repositories, or building continuous discovery programs within a growing product organization.

📝 Enhancement Note: The required skills emphasize a blend of deep research expertise, analytical rigor, and strong communication. The inclusion of AI tools and curiosity about AI's impact are modern requirements. Preferred skills highlight domain-specific experience that would be highly valuable in a telehealth infrastructure company.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of research projects that demonstrate your ability to tackle ambiguous problems and drive product decisions.

• Case studies highlighting your process from problem definition through to impact measurement, emphasizing how your research influenced product strategy, design iterations, or roadmap prioritization.

• Examples of how you have synthesized both qualitative and quantitative data to form actionable insights, and how these insights were communicated to stakeholders.

• Evidence of your ability to work pragmatically, showing instances where you adapted research methods to fit constraints or accelerate learning.

• Documentation or descriptions of how you have made research findings accessible and useful to cross-functional teams. Process Documentation:

• Examples of how you have documented user workflows, journey maps, or process flows to identify friction points and opportunities for improvement.

• Demonstrations of your approach to usability testing, including test plan creation, execution, and reporting on findings and recommendations.

• Artifacts or descriptions of how you have evaluated shipped product experiences and measured their impact on user behavior and business outcomes.

• Evidence of your methodology for integrating continuous user feedback and research insights into iterative product development cycles.

📝 Enhancement Note: For a Product Researcher role, a portfolio is crucial. It should not just present completed projects but demonstrate the process and impact of their research. This section emphasizes how candidates can showcase their operational approach to research, aligning with the company's focus on outcomes.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: ARS $2,500,000 - ARS $4,500,000 (Monthly Gross)

• Methodology: This estimate is based on research into mid-to-senior level Product Researcher salaries in Argentina, considering the fully remote nature of the role and the specific industry (health tech/SaaS). It factors in the cost of living in Argentina and typical compensation benchmarks for roles requiring 5-10 years of specialized experience in product research and data synthesis. This range is a gross estimate and subject to variation based on specific experience, interview performance, and candidate qualifications.

Benefits:

• Competitive salary and potential for equity or performance-based bonuses.

• Comprehensive health insurance, potentially including coverage for dependents.

• Generous paid time off (PTO) policy, including vacation, sick leave, and public holidays.

• Opportunities for professional development, including training, conferences, and access to learning resources.

• Remote work stipend or allowance to support home office setup and ongoing expenses.

• Flexible working hours to accommodate different time zones and promote work-life balance.

• Access to cutting-edge AI research tools and technologies.

• Potential for international team collaboration and exposure to global markets. Working Hours:

• Standard full-time work commitment, approximately 40 hours per week.

• Flexible working hours are likely offered, with an emphasis on asynchronous communication and collaboration across time zones. Core hours may be established for essential team meetings and cross-functional collaboration.

📝 Enhancement Note: Salary for a remote role in Argentina requires careful estimation based on local market data and currency. The benefits listed are standard for tech roles and tailored to remote work and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Telehealth Infrastructure / B2B SaaS. Bask Health operates at the intersection of technology and healthcare, providing the foundational platform for modern telehealth businesses. This means navigating complex regulatory environments, understanding diverse user needs in a critical sector, and driving innovation in digital health.

Company Size: Bask Health is likely a growing startup or scale-up (implied by the need to establish research practices and the fast-moving environment). This size typically fosters a dynamic, collaborative culture where individual contributions have a significant impact.

Founded: The founding date is not provided, but the company's focus on building "infrastructure that powers modern telehealth businesses" suggests a relatively recent establishment, likely within the last 5-10 years, aligning with the growth of the telehealth sector.

Team Structure:

• The Product Researcher will be part of a cross-functional product team, working closely with Product Managers, UX Designers, Engineers, and potentially Data Analysts.

• They may report into a Head of Product, a Director of Product Design, or a dedicated Research Lead, depending on the team's maturity.

• Collaboration is expected to be high, with a strong emphasis on shared understanding and joint decision-making regarding product direction. Methodology:

• Data-Driven Decision Making: A core tenet, where research and analytics findings are paramount in guiding product strategy and roadmap.

• Continuous Discovery: Emphasis on building ongoing relationships with users and integrating feedback loops to reduce uncertainty and validate hypotheses iteratively.

• Pragmatic Research: A focus on delivering actionable insights quickly and efficiently, prioritizing outcomes over rigid research processes or excessive documentation.

• Cross-Functional Collaboration: Working closely with Product, Design, and Engineering to ensure research informs all stages of product development.

Company Website: bask.health

📝 Enhancement Note: The company's industry and mission are crucial for understanding the context of the research role. The emphasis on "infrastructure" and "modern telehealth" implies a focus on scalability, reliability, and user experience for both businesses and end-patients.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-to-Senior level Product Researcher. It requires a solid foundation of research experience (5-10 years) and the ability to operate with a significant degree of autonomy. The researcher is expected to not only execute research but also to influence product strategy, identify opportunities, and help shape the product roadmap, demonstrating a strategic impact beyond tactical execution. This level often involves mentoring junior team members or contributing to the development of research best practices.

Reporting Structure: The Product Researcher will likely report to a Product Lead, Head of Product, or Design Lead. They will work in close collaboration with Product Managers and UX Designers within specific product squads or feature teams. The structure encourages direct partnership and integrated workflows, ensuring research insights are immediately actionable.

Operations Impact: The Product Researcher's impact is directly tied to the success of Bask Health's product offerings. By ensuring products are built on a foundation of deep user understanding, they minimize wasted development effort, increase the likelihood of product-market fit, and ultimately drive adoption and revenue for the telehealth businesses using Bask's platform. Their work directly informs the GTM strategy by identifying who the users are, what problems they need solved, and how best to solve them, thereby de-risking product launches.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas of telehealth, B2B SaaS research, or advanced research methodologies (e.g., AI-driven user behavior).

• Leadership: Potential to grow into a Senior/Lead Product Researcher role, manage a research team, or establish and scale the research function within Bask Health.

• Strategic Influence: Opportunity to take on more strategic product initiatives, contribute to company-level OKRs, and become a key advisor on user-centricity for executive leadership.

• Skill Expansion: Learning opportunities in product analytics, experimentation design, and leveraging AI for research and product insights.

📝 Enhancement Note: This section frames the role within an operations context, highlighting its strategic importance for GTM success and outlining clear paths for career advancement within the product research and broader operations field.

🌐 Work Environment

Office Type: Fully Remote. This indicates a distributed workforce where collaboration relies heavily on digital tools and asynchronous communication.

Office Location(s): While the role is remote in Argentina, Bask Health may have a primary physical headquarters or other distributed office locations, which could offer optional co-working spaces or team meetups periodically. The company operates globally, serving telehealth businesses worldwide.

Workspace Context:

• Digital Collaboration: Expect a highly collaborative digital environment utilizing tools like Slack, Zoom, Miro, and project management software (e.g., Jira, Asana).

• Operations Tools & Technology: Access to a suite of research, design, and analytics tools, including AI-powered platforms, will be provided to facilitate research operations and data synthesis.

• Team Interaction: Opportunities for regular virtual team meetings, brainstorming sessions, and cross-functional syncs to ensure alignment and knowledge sharing.

Work Schedule:

• A standard full-time commitment (approx. 40 hours/week) is expected, but with a degree of flexibility to accommodate personal needs and optimize productivity across different time zones.

• Emphasis on asynchronous work, allowing researchers to manage their schedules effectively while ensuring timely responses and project progress.

📝 Enhancement Note: The "Fully Remote" aspect is central. The context emphasizes the reliance on digital tools and asynchronous communication, common in modern distributed operations teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, cultural fit, and alignment with the role's core requirements.

• Hiring Manager Interview: A deeper dive with the hiring manager (likely a Product Lead or Head of Product/Design) to discuss your experience, approach to research, and strategic thinking.

• Portfolio Presentation: A dedicated session where you will present 1-2 key research case studies from your portfolio, demonstrating your process, insights, and impact. Be prepared to discuss challenges, your role, and how you influenced decisions.

• Skills-Based Exercise/Take-Home Challenge: You might be asked to complete a small research-related task or analysis, or to outline a research plan for a hypothetical problem, to assess your practical skills and critical thinking.

• Team Interviews: Interviews with potential cross-functional collaborators (e.g., Product Manager, UX Designer, Engineer) to evaluate teamwork, communication style, and ability to integrate research into product development.

• Executive/Final Interview: Potentially a conversation with a senior leader to assess strategic alignment and overall fit within the company culture.

Portfolio Review Tips:

• Focus on Impact: For each case study, clearly articulate the problem, your research approach, the key insights, and most importantly, the tangible impact your work had on product decisions, strategy, or outcomes. Quantify where possible (e.g., "research led to a 15% improvement in conversion rate").

• Showcase Your Process: Walk through your methodology, explaining why you chose certain methods and how you adapted them. Highlight your ability to handle ambiguity and messy data.

• Demonstrate Collaboration: Explain how you partnered with Product and Design, and how you communicated your findings to ensure buy-in and actionability.

• Highlight AI Integration: If you have experience using AI tools in your research process, be ready to discuss how you leveraged them and maintained critical oversight.

• Tailor to Bask Health: Research Bask Health's mission and product. If possible, frame your examples to show how your skills align with their specific challenges in telehealth infrastructure.

Challenge Preparation:

• Research Plan: Be ready to outline a research plan for a given product problem, including target users, methodologies, key questions, and how you'd measure success.

• Data Synthesis: Practice synthesizing findings from mock research data (e.g., interview snippets, survey results) into clear themes and actionable recommendations.

• Stakeholder Communication: Prepare to articulate complex research findings concisely and persuasively, addressing potential objections or questions from different functional perspectives.

📝 Enhancement Note: This section provides concrete, actionable advice tailored to a Product Researcher role, emphasizing the critical portfolio presentation and preparation for potential challenges.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Tools for conducting user interviews, usability testing, and surveys (e.g., UserTesting.com, Lookback, Maze, Typeform, SurveyMonkey).

• Collaboration & Whiteboarding: Digital tools for brainstorming, journey mapping, and collaborative synthesis (e.g., Miro, FigJam).

• Prototyping & Design Tools: Familiarity with tools used by designers for prototypes (e.g., Figma, Sketch, Adobe XD) to conduct usability testing.

Analytics & Reporting:

• Product Analytics: Proficiency with platforms like Amplitude, Mixpanel, Google Analytics, or Pendo to analyze user behavior and product engagement data.

• Data Visualization Tools: Experience with tools like Tableau, Looker, or Power BI for creating dashboards and communicating quantitative findings.

• Spreadsheet Software: Advanced skills in Excel or Google Sheets for data manipulation and analysis.

CRM & Automation:

• CRM Systems: Familiarity with CRM platforms (e.g., Salesforce, HubSpot) for understanding customer data and business context, especially for B2B SaaS.

• AI-Assisted Research Tools: Experience with emerging AI tools for research synthesis, transcription, thematic analysis, or insight generation.

📝 Enhancement Note: Specifying the types of tools and technologies relevant to a Product Researcher within a SaaS/HealthTech context is crucial. The inclusion of AI tools reflects the job description's emphasis.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user (whether they are a healthcare business, operator, provider, or patient) in all product decisions. This translates to a culture where user feedback is actively sought and valued.

• Impact-Driven: A focus on delivering tangible outcomes and measurable improvements rather than just completing tasks. Decisions are made based on evidence and their potential to drive positive change.

• Pragmatism & Efficiency: A belief in finding the most effective and efficient ways to achieve goals, avoiding unnecessary complexity or "research ceremony." This applies to both research execution and product development.

• Curiosity & Continuous Learning: An environment that encourages asking "why," exploring new ideas, and staying abreast of evolving technologies like AI and their implications for user behavior and product design.

• Collaboration & Transparency: Open communication and a willingness to work closely across disciplines to share knowledge, challenge assumptions constructively, and build a shared understanding.

Collaboration Style:

• Integrated Teams: Researchers work as embedded members within cross-functional product squads, fostering close partnerships with Product Managers and Designers.

• Asynchronous Communication: A reliance on digital tools and clear documentation to facilitate collaboration across potentially distributed teams and time zones.

• Feedback Loops: A culture that values constructive feedback, both in research findings and in the product development process itself.

• Shared Ownership: A collective responsibility for product success, where research insights are seen as a shared asset that guides the entire team.

📝 Enhancement Note: Tying company values directly to the operations of a Product Researcher role helps candidates understand how they will work and contribute.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: The primary challenge will be tackling ill-defined problems and complex user needs across diverse stakeholder groups in the dynamic telehealth space.

• Balancing Rigor and Speed: Determining the "right" amount of research for a given problem and timeline, avoiding over-investigation while ensuring reliable insights.

• Influencing Diverse Stakeholders: Effectively communicating research findings and advocating for user needs to different functional groups (e.g., Engineering, Sales, Marketing) with varying priorities.

• Measuring Impact: Quantifying the direct impact of research on product success and business outcomes, especially in a complex B2B SaaS environment.

• Integrating AI Responsibly: Understanding and researching the ethical, practical, and user experience implications of AI and automation in healthcare workflows.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to explore and implement cutting-edge research methodologies, including AI-assisted analysis and experimentation design.

• Domain Expertise: Deepen knowledge of the telehealth industry, healthcare regulations, and the intricacies of B2B SaaS product development.

• Cross-Functional Acumen: Develop a stronger understanding of product management, engineering constraints, and GTM strategies by working closely with these teams.

• Strategic Product Input: Gain experience influencing product strategy and roadmap at a higher level, contributing to the company's overall direction.

• Mentorship: Potential to be mentored by senior product leaders or to mentor junior researchers as the team grows.

📝 Enhancement Note: Identifying potential challenges and framing them as growth opportunities is a key part of providing actionable advice for operations professionals.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to research a complex, ambiguous problem. How did you define the scope, what methods did you use, and what was the outcome?" (Focus on your process, adaptability, and impact.)

• "How do you balance the need for rigorous research with the demands of a fast-paced product development cycle? Provide an example." (Highlight your pragmatic approach and ability to deliver actionable insights quickly.)

• "Imagine we're considering adding AI-powered automation to a patient onboarding workflow. What research questions would you ask, and what methods would you employ to understand user needs and potential impacts?" (Demonstrate your understanding of AI's implications and your research planning skills.)

• "How do you ensure your research findings are not just presented, but actively understood and acted upon by Product, Design, and Engineering teams?" (Focus on your communication and stakeholder management skills.) Company & Culture Questions:

• "What interests you about Bask Health and the telehealth infrastructure space?" (Show you've researched the company and understand its mission.)

• "How would you approach building continuous research relationships with our diverse user base (businesses, operators, patients)?" (Demonstrate proactive engagement and relationship-building skills.)

• "What does 'reducing uncertainty' in product development mean to you, and how has your research contributed to this?" (Connect your work to the company's core philosophy.) Portfolio Presentation Strategy:

• Structure: For each case study, use a clear narrative: Problem → Your Role → Research Approach → Key Insights → Recommendations → Impact/Outcome.

• Visuals: Use screenshots of your artifacts (journey maps, personas, reports) to illustrate your work, but focus on explaining the why and what behind them.

• Data Synthesis: Clearly articulate how you combined different data sources. If using quantitative data, explain how it informed your qualitative findings, or vice versa.

• Impact First: Start or end with the impact. How did your work make a difference? Quantify results if possible.

• Be Ready for Deep Dives: Anticipate questions about your methodology, challenges, and decisions. Be prepared to discuss alternatives you considered.

📝 Enhancement Note: These specific questions and preparation tips are designed to help operations candidates anticipate interviewers' needs and tailor their responses effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on Workable.

• Portfolio Customization: Curate 1-3 of your strongest research projects that best showcase your ability to tackle ambiguous problems, influence product strategy, and drive measurable impact. Tailor the presentation to highlight your experience with B2B SaaS, telehealth, or complex platforms if applicable.

• Resume Optimization: Ensure your resume clearly highlights your experience with qualitative and quantitative research methodologies, data synthesis, influencing product decisions, and working with cross-functional teams. Use keywords from the job description such as "Product Research," "UX Research," "User Behavior," "Product Analytics," and "AI-assisted Research."

• Company & Role Research: Thoroughly research Bask Health's mission, product offerings, and the current landscape of telehealth infrastructure. Understand their focus on reducing uncertainty and building foundational platforms. Prepare to articulate how your skills and experience align with their specific needs.

• Interview Practice: Practice articulating your case studies, answering strategy questions, and discussing your approach to research challenges. Be ready to explain your thought process and how you leverage data to drive decisions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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