UX Product Researcher

📍 Job Overview

Job Title: UX Product Researcher

Company: Bask Health

Location: Peru

Job Type: Full-time

Category: Product Research / User Experience

Date Posted: 2026-08-25

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive product strategy and roadmap decisions by uncovering user needs, behaviors, and pain points through rigorous research.

• Conduct mixed-methods research (qualitative and quantitative) across diverse user groups including healthcare businesses, operators, providers, and patients.

• Foster continuous user relationships to embed research insights deeply into the product development lifecycle.

• Translate ambiguous signals and complex data into clear, actionable product opportunities and recommendations.

• Leverage AI-assisted research workflows to enhance efficiency and breadth while maintaining critical judgment and ethical standards.

📝 Enhancement Note: This role is positioned as a mid-to-senior level Product Researcher, implying a need for autonomy, strategic thinking, and the ability to influence product direction. The emphasis on AI-assisted workflows suggests a forward-thinking approach to research operations and a requirement for candidates to be adaptable to evolving research technologies. The focus on "outcomes rather than research ceremony" indicates a preference for pragmatic, impact-driven individuals.

📈 Primary Responsibilities

• Partner with Product and Design teams to proactively identify high-priority research questions and areas of ambiguity before solution definition.

• Execute end-to-end qualitative research initiatives, including user interviews, contextual inquiry, usability testing, and concept validation across various user segments.

• Design and deploy quantitative research methods such as surveys, product analytics analysis, and behavioral data interpretation to complement qualitative findings.

• Develop and maintain continuous user engagement strategies to build ongoing feedback loops and deep empathy across the organization.

• Synthesize findings from diverse data sources, including user interviews, usability tests, surveys, product analytics, support tickets, and customer conversations, into cohesive insights.

• Translate research insights into concrete product opportunities, strategic recommendations, and data-informed prioritization for the product roadmap.

• Challenge team assumptions by distinguishing between stated user requests and underlying, unmet needs.

• Design and implement lightweight, efficient research experiments and studies to quickly gain confidence and inform iterative product development.

• Collaborate closely with designers from the early stages of concept exploration through to prototype evaluation and post-launch analysis.

• Evaluate the effectiveness of shipped product features by analyzing user behavior and outcomes to ensure actual improvement.

• Explore and integrate AI and automation opportunities within healthcare workflows, balancing technological advancement with essential human judgment and control.

• Utilize AI-assisted research tools to accelerate research operations, synthesis, and reporting while critically assessing evidence quality, bias, privacy, and validity.

• Create impactful research artifacts such as journey maps, personas, and frameworks when they demonstrably enhance communication and decision-making.

• Establish and nurture systems that ensure research insights are accessible, understood, and actionable across Product, Design, Engineering, and other key departments.

📝 Enhancement Note: The responsibilities highlight a strategic and integrated role for the Product Researcher, moving beyond traditional usability testing to encompass full lifecycle product discovery and validation. The emphasis on AI integration and mixed-methods research indicates a need for advanced research skills and adaptability.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, or a related field is often preferred for foundational understanding of research methodologies and human behavior.

Experience: Proven experience (typically 5-10 years) in Product Research, UX Research, User Research, or a comparable role within a digital product organization, with a strong portfolio showcasing impact.

Required Skills:

• Demonstrated experience in Product Research, UX Research, User Research, or a similar role within a digital product organization.

• Proven track record of translating ambiguous product questions into actionable research plans and influencing significant product decisions based on evidence.

• Expertise in a wide range of qualitative research methods, including user interviews, usability testing, contextual inquiry, and concept testing.

• Experience integrating quantitative signals, such as surveys, product analytics, and behavioral data, with qualitative findings.

• Strong analytical and critical thinking skills, with the ability to discern meaningful patterns and insights from complex, often messy, data.

• Excellent synthesis capabilities to distill large volumes of information into clear, compelling understanding of user needs and behaviors.

• Solid product judgment and a clear understanding of how research informs product strategy, design, engineering constraints, and business outcomes.

• Exceptional communication and presentation skills, capable of articulating research findings persuasively to diverse audiences including designers, engineers, product managers, and executives.

• Adaptability and comfort working in a fast-paced, dynamic environment with evolving priorities and ambiguous questions.

• Pragmatic approach to research, understanding when to apply rigorous methods and when lightweight approaches suffice to drive decisions.

• Proven experience collaborating closely with Product and Design teams throughout the entire product development lifecycle.

• Proficiency and comfort using modern AI tools to augment research workflows, coupled with strong critical thinking and independent judgment.

• Curiosity and understanding of how AI impacts user behavior, software interfaces, and product development processes. Preferred Skills:

• Experience with B2B SaaS platforms, particularly within the healthcare, telehealth, fintech, or marketplace sectors.

• Experience researching products with complex user segments or multi-sided marketplaces.

• Hands-on experience working with product analytics platforms and behavioral data analysis tools.

• Experience conducting research in regulated industries or privacy-sensitive environments.

• Experience researching AI-powered products, automation, or workflows involving human-AI collaboration.

• Experience in establishing and scaling research practices, repositories, or continuous discovery programs within a growing product organization.

📝 Enhancement Note: The "5-10 years" experience level suggests a need for a seasoned researcher who can operate independently and mentor others, rather than an entry-level or junior position. The emphasis on AI tools and B2B SaaS/healthcare experience points to specialized knowledge being highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a history of impactful product research, showcasing the entire research process from problem definition to outcome measurement.

• Case studies that clearly articulate the research questions, methodologies employed, key insights derived, and the resulting product decisions or improvements.

• Evidence of influencing product strategy, roadmap prioritization, or design direction through research findings.

• Examples of how research has been used to validate hypotheses, uncover unmet needs, or evaluate the effectiveness of shipped features.

• Demonstrations of synthesizing mixed-methods research (qualitative and quantitative) to provide a holistic understanding of user behavior.

• Examples of creating and utilizing research artifacts (e.g., journey maps, personas, frameworks) that effectively communicated insights and drove action. Process Documentation:

• Showcase an understanding of designing and documenting research processes, particularly in a growing organization.

• Provide examples of how research insights are systematically captured, shared, and made accessible across cross-functional teams.

• Demonstrate experience in establishing or contributing to research repositories or continuous discovery programs.

• Illustrate how research findings are translated into actionable product requirements or user stories.

• Detail your approach to integrating research into agile development workflows and ensuring research findings are leveraged efficiently.

📝 Enhancement Note: The emphasis on "outcomes rather than research ceremony" and "influencing meaningful product decisions" suggests that the portfolio should prioritize demonstrating tangible impact and strategic contribution over the sheer volume or formality of research artifacts.

💵 Compensation & Benefits

Salary Range: For a remote UX Product Researcher with 5-10 years of experience in Peru, the estimated annual salary range is typically between PEN 80,000 and PEN 150,000 (approximately USD 22,000 to USD 40,000), depending on specific qualifications, the company's compensation philosophy, and the precise scope of responsibilities.

Benefits:

• Competitive salary and potential for equity/stock options.

• Comprehensive health insurance coverage, including medical, dental, and vision.

• Generous paid time off (PTO), including vacation days, sick leave, and public holidays.

• Professional development budget for conferences, training, and certifications relevant to UX research and AI.

• Remote work stipend or home office setup allowance.

• Opportunities for career advancement and leadership within a growing product organization.

• Access to cutting-edge AI research tools and technologies.

• Flexible working hours to accommodate different time zones and personal needs.

Working Hours: This is a full-time position. While the standard is typically 40 hours per week, Bask Health emphasizes flexibility and outcomes. This may allow for adaptable scheduling as long as collaboration with teams in different time zones (potentially North America) and timely delivery of research objectives are met.

📝 Enhancement Note: Salary estimates are based on general market data for mid-to-senior UX Researchers in South America, adjusted for the remote nature of the role and the specific country (Peru). Benefits are typical for tech companies offering remote positions, with an emphasis on professional growth and flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Bask Health operates within the rapidly evolving Telehealth and HealthTech industry, focusing on building the foundational infrastructure for modern digital care businesses. This sector is characterized by innovation, regulatory considerations, and a strong emphasis on user experience for both providers and patients.

Company Size: Bask Health is likely a growing startup or scale-up. Roles in companies of this size offer opportunities for significant impact, direct influence on product direction, and exposure to various facets of the business. Operations professionals often find themselves building processes and systems from the ground up.

Founded: Founded in 2020, Bask Health has a relatively young history, indicating a dynamic, fast-paced environment. This suggests a culture that values agility, innovation, and a willingness to adapt quickly to market needs and technological advancements.

Team Structure:

• The Product Research function is likely part of a broader Product and Design organization.

• You will collaborate closely with Product Managers, Designers, Engineers, and potentially Marketing and Customer Success teams.

• The reporting structure might be to a Head of Product, Director of Design, or a similar leadership role, depending on the company's current organizational design.

• Cross-functional collaboration is essential, requiring strong communication and relationship-building skills to integrate research findings into actionable product development. Methodology:

• Data Analysis & Insights: Emphasis on evidence-based decision-making, leveraging both qualitative and quantitative data to inform product strategy and validate hypotheses.

• Workflow Planning & Optimization: Focus on understanding and improving complex healthcare workflows through user-centric product development.

• Automation & Efficiency: Exploration of AI and automation to enhance operational efficiency within telehealth businesses, while maintaining a human-centered approach.

Company Website: https://bask.health/

📝 Enhancement Note: The company's focus on infrastructure for telehealth suggests a B2B2C model, meaning the researcher will need to understand the needs of both the healthcare businesses using Bask's platform and the end-users (patients, providers) interacting with those businesses.

📈 Career & Growth Analysis

Operations Career Level: This UX Product Researcher role is positioned at a mid-to-senior level. It requires a researcher who can operate with a high degree of autonomy, define their own research agenda within strategic priorities, and significantly influence product strategy. The expectation is for the individual to be a key contributor to the product development process, not just a task executor.

Reporting Structure: You will likely report to a Product Lead, Design Lead, or a senior manager overseeing product research. This structure typically allows for guidance on strategic priorities while providing the freedom to execute research plans independently. Collaboration will be integral with Product Managers, Designers, and Engineers.

Operations Impact: Your work will directly impact Bask Health's ability to build effective and user-centric infrastructure for telehealth businesses. By ensuring the platform meets the complex needs of healthcare providers, operators, and patients, you will contribute to the success and scalability of their clients, thereby driving Bask's own growth and market position. Insights generated will influence product roadmap decisions, feature prioritization, and overall product strategy.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in mixed-methods research, particularly in the complex healthcare and AI domains. Opportunity to lead research initiatives and mentor junior researchers as the team grows.

• Industry Specialization: Develop deep knowledge of the telehealth and healthtech landscape, becoming a subject matter expert in user needs within this critical sector.

• Leadership Potential: Transition into a lead research role, manage research operations, or move into product strategy roles by leveraging a strong understanding of user needs and market opportunities.

• AI Research Focus: Become a go-to expert on researching AI-driven products and human-AI collaboration within healthcare.

📝 Enhancement Note: The growth opportunities emphasize specialization within a high-demand sector (healthtech, AI) and the potential for leadership in a scaling organization, which are attractive prospects for experienced operations professionals.

🌐 Work Environment

Office Type: This is a fully remote position, offering the flexibility to work from anywhere within Peru.

Office Location(s): The role is based in Peru, meaning candidates must reside within the country. This allows for local tax and employment considerations.

Workspace Context:

• Collaborative Environment: While remote, the environment emphasizes close collaboration with Product, Design, and Engineering teams, likely through regular video calls, Slack, and project management tools.

• Operations Tools & Technology: Access to a modern technology stack for research, collaboration, and communication, including AI-assisted research tools.

• Team Interaction: Opportunities for virtual team-building activities, knowledge sharing sessions, and cross-functional project work to foster a sense of connection and shared purpose.

Work Schedule: The standard is likely 40 hours per week. However, given the remote nature and potential collaboration with teams in other time zones, there may be flexibility in daily scheduling, provided that core working hours for team collaboration and timely delivery of research objectives are met.

📝 Enhancement Note: The remote-first nature of the role in Peru requires strong self-discipline and communication skills. Candidates should be comfortable with asynchronous work and virtual collaboration tools.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess general fit, experience, and salary expectations.

• Hiring Manager Interview: A deeper dive into your experience, research philosophy, and approach to product research, focusing on how you handle ambiguity and drive impact.

• Portfolio Review & Practical Exercise: You will likely present a case study from your portfolio, demonstrating your research process, insights, and influence. A practical exercise or take-home assignment may be given to assess your research design, synthesis, and communication skills.

• Cross-functional Interviews: Conversations with Product Managers, Designers, and potentially Engineers to evaluate your collaboration style, ability to integrate research into development, and understanding of product challenges.

• Final Interview: Potentially with a senior leader (e.g., VP of Product/Design) to assess strategic thinking, cultural fit, and long-term potential.

Portfolio Review Tips:

• Focus on Impact: Select 2-3 case studies that clearly demonstrate how your research led to tangible product improvements, strategic shifts, or resolved significant user problems. Quantify impact where possible.

• Showcase Process: Detail your research process, from problem framing and participant recruitment to data collection, analysis, synthesis, and recommendation delivery. Explain why you chose specific methodologies.

• Highlight Ambiguity & Pragmatism: Emphasize instances where you navigated unclear questions or constraints, and how you applied pragmatic, efficient research approaches.

• Demonstrate Collaboration: Illustrate how you worked with Product and Design, and how your insights were integrated into their workflows.

• Address AI Integration: If possible, showcase experience using AI tools in your research process and discuss your approach to ethical AI use in research.

• Tailor to Bask Health: Research Bask Health's mission, products, and target users. Frame your examples to align with their focus on telehealth infrastructure and AI.

Challenge Preparation:

• Anticipate Research Design Questions: Be ready to design a research plan for a given product problem relevant to Bask Health's domain (e.g., improving patient onboarding for a telehealth platform, understanding provider workflows).

• Practice Synthesis: Prepare to synthesize a hypothetical set of qualitative and quantitative data into actionable insights and recommendations.

• Articulate Product Strategy: Think about how research informs product strategy and roadmap prioritization. Be ready to discuss your role in these processes.

• Prepare for AI-related Questions: Consider how AI impacts user experience, research methodologies, and ethical considerations in product development.

📝 Enhancement Note: The emphasis on portfolio review and practical exercises suggests that Bask Health values demonstrated skills and impact over just stated experience. Candidates should be prepared to "show, don't just tell."

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design Tools: Figma, Sketch, Adobe XD (for evaluating prototypes).

• Qualitative Research Platforms: UserTesting.com, Lookback, Maze, Dovetail, Condens.

• Survey Tools: SurveyMonkey, Typeform, Google Forms.

• Collaboration & Communication: Slack, Zoom, Google Workspace.

• Project Management: Jira, Asana, Trello.

Analytics & Reporting:

• Product Analytics: Google Analytics, Mixpanel, Amplitude, Heap (for understanding user behavior).

• Data Visualization: Tableau, Looker, Power BI (for presenting quantitative findings).

CRM & Automation:

• While not directly a CRM role, understanding CRM principles for customer segmentation and feedback loops is beneficial.

• AI-assisted Research Tools: Tools that help with transcription, thematic analysis, sentiment analysis, and identifying patterns in large datasets.

📝 Enhancement Note: The mention of AI-assisted research workflows is a key differentiator. Candidates should be familiar with or eager to learn tools that leverage AI for research operations and synthesis.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for users (healthcare businesses, operators, providers, patients) to ensure products solve real problems.

• Pragmatism & Impact: Focus on delivering actionable insights that drive tangible product improvements and business outcomes, rather than adhering strictly to research formalities.

• Curiosity & Continuous Learning: A drive to explore complex problems, ask probing questions, and stay updated on evolving research methodologies, AI advancements, and the healthcare landscape.

• Collaboration & Transparency: Working closely with cross-functional teams, sharing insights openly, and fostering a shared understanding of user needs.

• Efficiency & Speed: Valuing getting reliable answers quickly and employing lightweight research approaches when appropriate to accelerate product development.

Collaboration Style:

• Cross-functional Integration: Actively integrating research into the product development lifecycle, working hand-in-hand with Product Managers and Designers from discovery through post-launch.

• Process Improvement Culture: Openness to feedback, iterative refinement of research processes, and a willingness to experiment with new methods.

• Knowledge Sharing: Proactive sharing of research findings and insights across Product, Design, Engineering, and other relevant departments to build a collective understanding of the user.

📝 Enhancement Note: The emphasis on pragmatism, impact, and efficiency suggests a culture that values getting things done and making a difference, rather than getting bogged down in process.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity in a Growing Company: As Bask Health scales, research questions may be broad, and priorities can shift rapidly. Adapting research plans to evolving needs and focusing on the most impactful areas will be key.

• Understanding Complex Stakeholders: Balancing the needs of diverse user groups (healthcare businesses, operators, providers, patients) and translating their varied requirements into cohesive product solutions.

• Integrating AI Ethically and Effectively: Researching and advising on the responsible implementation of AI in healthcare, ensuring it genuinely improves workflows without compromising safety, privacy, or human judgment.

• Establishing Research Best Practices: As a growing organization, there may be opportunities to define and scale research processes, which requires strategic thinking and persuasive communication.

Learning & Development Opportunities:

• Specialization in HealthTech & AI: Gain deep domain expertise in the telehealth and AI-driven healthcare product space.

• Methodological Advancement: Develop advanced skills in mixed-methods research, continuous discovery, and AI-assisted research techniques.

• Strategic Influence: Grow into a more strategic role, shaping product roadmaps and contributing to overall company direction.

• Mentorship: Opportunity to mentor junior researchers or contribute to building out the research function within Bask Health.

📝 Enhancement Note: The challenges presented are common in fast-growing tech companies, especially those in regulated or complex industries like healthcare. These challenges also represent significant growth opportunities for ambitious researchers.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to tackle a product question with very little initial information. How did you approach it, what methods did you use, and what was the outcome?" (Focus on your ability to handle ambiguity and your research process.)

• "How do you balance the needs of different user groups (e.g., healthcare business operators vs. end patients) when designing a product? Provide an example." (Tests your ability to manage complex stakeholder needs.)

• "Imagine we are considering adding AI-powered diagnostic assistance to our platform. What research questions would you prioritize, and what methods would you use to investigate?" (Assesses your understanding of AI in healthcare and research design.)

• "How do you ensure your research findings lead to actual product changes and aren't just 'read and forgotten'?" (Focus on your ability to influence and drive action.) Company & Culture Questions:

• "What interests you about Bask Health's mission and the telehealth industry?" (Demonstrates your research and enthusiasm for the company's domain.)

• "How would you approach building relationships with users in a remote-first environment?" (Assesses your collaboration and user engagement strategies.)

• "Describe your experience with AI-assisted research tools. What are the benefits and potential pitfalls you see?" (Tests your familiarity and critical thinking regarding AI in research.)

• "How do you contribute to a culture of evidence-based decision-making within a product team?" (Focus on your impact and team integration.) Portfolio Presentation Strategy:

• Tell a Story: Structure your case study as a narrative, highlighting the problem, your journey to understanding it, the insights you uncovered, and the impact of your work.

• Quantify Impact: Wherever possible, use metrics to demonstrate the success of your research and the product changes it influenced (e.g., "increased conversion by X%", "reduced task completion time by Y%").

• Showcase Your Thought Process: Explain why you chose specific methodologies, how you synthesized data, and how you arrived at your recommendations.

• Be Prepared for Deep Dives: Anticipate detailed questions about your methodology, data interpretation, and the specific challenges you faced.

• Practice Your Delivery: Ensure you can clearly and concisely present your work within the allotted time, leaving ample room for discussion.

📝 Enhancement Note: The interview preparation advice is tailored to the role's emphasis on research strategy, AI, and impact within the healthtech sector. Candidates should prepare concrete examples that showcase these areas.

📌 Application Steps

To apply for this UX Product Researcher position:

• Submit your application through the provided link on Workable.

• Customize Your Resume: Highlight experience and skills most relevant to product research, UX, mixed-methods research, AI-assisted workflows, and the healthtech/telehealth industry. Quantify achievements where possible.

• Prepare Your Portfolio: Select 2-3 impactful case studies that showcase your research process, insights, and influence on product decisions. Tailor your presentation to Bask Health's context.

• Research Bask Health: Understand their mission, platform, target users, and recent developments. Prepare to articulate why you are a good fit for their specific challenges and culture.

• Practice Interview Responses: Rehearse answers to common UX research interview questions, focusing on behavioral examples and your strategic approach. Be ready to discuss your experience with AI in research.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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