UX Product Designer

📍 Job Overview

Job Title: UX Product Designer

Company: Joint Commission

Location: Oakbrook Terrace, Illinois, United States

Job Type: Other

Category: Product Design / User Experience

Date Posted: April 30, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Designs intuitive and visually appealing web and mobile solutions by translating business goals and user needs into interactive user experiences.

• Collaborates with cross-functional teams including Product Managers, Business Analysts, and Software Developers to ensure seamless product development.

• Conducts user research, usability testing, and analyzes feedback to iterate on designs and resolve user pain points.

• Possesses a secondary skillset in Business Analysis, aiding in defining, documenting, and researching requirements to ensure products meet business objectives.

📝 Enhancement Note: The "OTHER" employment type is broad. Based on the description, this role clearly falls under Product Design and User Experience, with a strong emphasis on the UX/UI lifecycle and its integration with business analysis. The secondary BA skillset suggests a need for someone who can bridge technical design with functional requirements.

📈 Primary Responsibilities

• Translate high-level business requirements into detailed user flows, wireframes, mockups, and interactive prototypes for web and mobile applications.

• Lead the design process for new software features and enhancements, utilizing user research, business analysis, and market insights.

• Develop and present design artifacts, including user stories, user journeys, and storyboards, optimized for various platforms (desktop, web, tablet, mobile - iOS and Android).

• Collaborate with Business Analysts to conduct user research, gather feedback, and perform usability and A/B testing to validate design decisions.

• Assist Product Management in writing user stories, detailing specific UI deliverables for the development team to ensure clear implementation.

• Coordinate and analyze results from field and pilot tests to ensure the product effectively meets business and user needs.

• Conduct in-depth research on problem statements to propose innovative solutions that align with business objectives and emerging design trends.

• Champion new ideas, take calculated risks, and maintain a proactive approach to problem-solving and continuous improvement.

• Stay current with the latest design trends, tools, and best practices in UX/UI design and product development.

📝 Enhancement Note: The responsibilities highlight a blend of core UX design tasks with a crucial secondary function of business analysis. This indicates the need for a candidate who is not only skilled in visual and interaction design but can also effectively gather, document, and translate business needs into actionable design specifications. The emphasis on research, testing, and stakeholder communication points to a role requiring strong analytical and interpersonal skills.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 2 years of professional experience in UX Product Design or a closely related role.

Required Skills:

• Hands-on experience creating wireframes, prototypes, storyboards, user flows, and mockups.

• Proficiency with design and prototyping tools such as Figma, Sketch, or Adobe Creative Suite.

• Understanding of front-end languages (HTML, CSS, JavaScript) to inform design feasibility and collaboration with developers.

• Experience working within an Agile/Scrum development methodology.

• Demonstrated ability to analyze business systems, identify user needs, and document requirements.

• Solid grasp of User-Centered Design (UCD) principles, user research methodologies, and usability/accessibility concerns.

• Excellent listening, verbal, and written communication skills for professional interaction with diverse stakeholders.

Preferred Skills:

• Experience with commercial software product development, particularly within the Healthcare standards, compliance, and regulatory market.

• Knowledge of requirements analysis and business process improvement.

• Experience with user research, user testing, A/B testing, heuristic analysis, and accessibility standards.

• Experience designing for multiple platforms, including desktop, web, tablet, and mobile (iOS and Android).

📝 Enhancement Note: The requirement for a "secondary skillset of business analysis" is a significant differentiator. Candidates should emphasize their experience in requirements gathering, documentation, and bridging the gap between business needs and technical solutions. The mention of "Healthcare standard, compliance and regulatory market" suggests that domain knowledge in this area would be highly advantageous, potentially making candidates with this experience stand out.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong, comprehensive portfolio demonstrating a proven track record in UX Product Design is mandatory.

• Showcase a range of projects that highlight your ability to translate complex business requirements into intuitive user interfaces and seamless user experiences across different platforms (web, mobile, desktop).

• Include case studies that detail your design process, from initial research and ideation through wireframing, prototyping, user testing, and final implementation.

• Clearly articulate the problem statement, your design solutions, the rationale behind your design decisions, and the measurable impact or outcomes of your work (e.g., improved conversion rates, increased user satisfaction, reduced support tickets).

Process Documentation:

• Evidence of documenting user research findings, usability test results, and design specifications.

• Examples of contributing to or writing user stories and functional requirements within a product management system.

• Showcase your understanding of the product development lifecycle and how your design process integrates with Agile/Scrum methodologies.

📝 Enhancement Note: The emphasis on a "strong portfolio" is critical. Applicants must prepare to present detailed case studies that not only showcase design skills but also demonstrate their business analysis capabilities, problem-solving approach, and ability to drive measurable outcomes. Highlighting experience with the full product development lifecycle, from research to implementation, is essential.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive benefit package offered, which typically includes:
  • Health, Dental, and Vision Insurance
  • Retirement Savings Plan (e.g., 401(k)) with potential company match
  • Paid Time Off (PTO), including vacation, sick leave, and holidays
  • Life and Disability Insurance
  • Professional Development opportunities and training

Working Hours:

• Full-time position, generally expected to be 40 hours per week. While core business hours are standard, some flexibility may be available depending on project needs and team collaboration schedules.

📝 Enhancement Note: Salary is not specified in the input. The provided range is an estimate based on common compensation for UX Product Designers with 2-5 years of experience in the Illinois area, considering the specific skills mentioned. The Joint Commission's emphasis on a "comprehensive benefit package" is noted, and typical benefits for such organizations are listed.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Standards and Accreditation. The Joint Commission is a prominent organization in the healthcare sector, focusing on improving the safety and quality of care provided by healthcare organizations. This industry context implies a culture that values precision, compliance, data integrity, and a commitment to public health and patient safety.

Company Size: The Joint Commission is a large, established organization. This suggests a structured environment with established processes, clear hierarchies, and opportunities for specialized roles. For operations professionals, this often means working within established frameworks but also having the potential to influence process improvements within defined boundaries.

Founded: The Joint Commission was founded in 1951. This long history indicates a stable organization with deep expertise and established practices in its field.

Team Structure:

• The UX Product Designer will likely be part of a Product Development or Technology team.

• This team will comprise individuals from various disciplines, including Product Managers, Business Analysts, Software Developers, QA Testers, and other UX/UI designers.

Methodology:

• The role explicitly mentions working within an Agile/Scrum development process, suggesting an iterative and collaborative approach to product development.

• Emphasis is placed on user-centered design and data-driven decision-making through user research and testing.

• The integration of Business Analysis further points to a methodology that values thorough requirements gathering and process optimization.

Company Website: www.jointcommission.org

📝 Enhancement Note: The company's background in healthcare standards suggests that the operations within its technology and product development teams will be rigorous and focused on accuracy and compliance. Candidates should be prepared for a professional environment that prioritizes quality and evidence-based decision-making.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an intermediate-level Product Designer, requiring 2+ years of experience. It offers a blend of core UX responsibilities with the added complexity of business analysis, indicating a stepping stone towards more senior or specialized design and product management roles. The expectation to "lead the design of new or enhancement of existing software products" suggests a significant level of autonomy and ownership.

Reporting Structure: The UX Product Designer will likely report to a Design Lead, Product Manager, or Director of Product Development. They will work closely with Business Analysts and Software Developers, forming core product teams.

Operations Impact: The UX Product Designer's impact is crucial in shaping the usability and effectiveness of Joint Commission's digital products. By ensuring intuitive user experiences and translating business needs accurately, they directly contribute to the successful adoption and utilization of these tools, ultimately supporting the organization's mission of improving healthcare quality and safety.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of UX/UI design, such as interaction design, user research, or accessibility, or to further develop business analysis skills.

• Cross-Functional Leadership: Potential to lead design initiatives on larger projects or to mentor junior designers as experience grows.

• Industry Expertise: Develop specialized knowledge within the healthcare compliance and regulatory domain, which can be a valuable niche.

• Pathways: Possible advancement to Senior UX Product Designer, Lead UX Designer, Product Manager, or Business Analyst roles.

📝 Enhancement Note: The dual nature of this role (UX design + Business Analysis) presents a unique growth path. Candidates who excel in both areas could transition into product management or senior roles that require a holistic understanding of product development from both a user and business perspective.

🌐 Work Environment

Office Type: This is an on-site role at the Joint Commission's Oakbrook Terrace, Illinois office. The environment is likely professional and corporate, typical of a large, established healthcare accreditation organization.

Office Location(s): The primary office is located at One Renaissance Blvd, Oakbrook Terrace, IL 60181. This suburban location offers access to major transportation routes and business amenities.

Workspace Context:

• The workspace will likely foster collaboration, with opportunities to interact directly with product managers, business analysts, and developers.

• Access to standard office technology and design software will be provided.

• The environment may encourage a balance of focused individual work (designing, researching) and collaborative team sessions (ideation, critique, planning).

Work Schedule: A standard 40-hour work week is expected. While the role requires on-site presence, the specific daily schedule might offer some flexibility, aligning with typical corporate work environments.

📝 Enhancement Note: As an on-site role in a corporate setting, candidates should anticipate a structured work environment that values in-person collaboration and adherence to established professional norms. The suburban office location might be a consideration for candidates commuting from different parts of the Chicago metropolitan area.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or a recruiter will likely review applications and resumes, focusing on experience, education, and alignment with core requirements.

• Portfolio Review: Candidates will be asked to submit a portfolio. This is a critical step where the quality of design work, clarity of process documentation, and demonstrated impact will be assessed.

• Hiring Manager/Team Interview: This stage typically involves discussions about past projects, design philosophy, problem-solving approach, and how the candidate's skills (especially UX and BA) align with the role's needs. Expect technical questions related to design tools and methodologies.

• Design Challenge/Case Study: A practical exercise may be given to assess problem-solving skills, design thinking, and ability to translate requirements into design solutions under time constraints. This could involve a take-home assignment or an in-person whiteboard session.

• Cross-Functional Team Interviews: Interviews with Product Managers, Business Analysts, and Developers to assess collaboration style, communication skills, and ability to work effectively within a team.

• Final Interview: Potentially with a senior leader or department head for final approval.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best represent your skills and the requirements of this role (UX + BA).

• Tell a Story: For each project, clearly define the problem, your role, your process (research, ideation, design, testing), your solutions, and the measurable outcomes. Use visuals effectively.

• Highlight the BA Aspect: Explicitly show how you gathered requirements, analyzed business needs, and translated them into design specifications.

• Demonstrate Tool Proficiency: Clearly state the tools used for each project (Figma, Sketch, Adobe, etc.).

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs.

• Be Prepared to Discuss: Anticipate questions about your design decisions, challenges faced, and how you collaborated with stakeholders.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research The Joint Commission and its mission to understand the healthcare context.

• Focus on Process: Demonstrate a clear and logical design process, even if the final output is conceptual.

• Prioritize: If time is limited, focus on the core aspects of the challenge and clearly articulate your assumptions and trade-offs.

• Presentation Skills: Practice presenting your work concisely and clearly, as if to a mixed audience of designers, developers, and business stakeholders.

📝 Enhancement Note: The interview process will heavily rely on the candidate's portfolio. Applicants should prepare to not only showcase their UX design skills but also their ability to function as a business analyst, demonstrating how they bridge business needs with user-centered design solutions.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD). Proficiency in at least one of these is essential.

• User Research & Testing: Tools for conducting user interviews, surveys, usability testing (e.g., UserTesting.com, Lookback, Maze).

• Collaboration & Documentation: Tools for creating user stories, wireframes, and process flows. This may include Jira, Confluence, or similar project management and documentation platforms.

Analytics & Reporting:

CRM & Automation:

• Experience with CRM systems (like Salesforce) or workflow automation tools is not explicitly required but can be helpful for understanding the broader business context and how design impacts user journeys within these systems.

📝 Enhancement Note: The explicit mention of Figma, Sketch, and Adobe indicates a strong requirement for proficiency in industry-standard design software. Experience with Agile project management tools like Jira and Confluence is also highly probable given the mention of Agile/Scrum methodologies.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value focused on deeply understanding and addressing user needs and pain points through design.

• Collaboration: Emphasis on working effectively with cross-functional teams (Product, Development, Business Analysis) to achieve shared goals.

• Data-Driven Decision Making: Utilizing user research, testing, and analytics to inform design choices and measure impact.

• Continuous Improvement: A commitment to iterating on designs and processes to enhance user experience and business outcomes.

• Quality & Precision: Reflecting the organization's mission, a strong emphasis on delivering high-quality, accurate, and compliant solutions.

Collaboration Style:

• The role requires a highly collaborative approach, working closely with Business Analysts to define requirements and with Software Developers to ensure feasible and effective implementation.

• Open communication and a willingness to provide and receive constructive feedback are essential for success within the Agile framework.

• The team likely values a proactive approach, where designers actively engage with stakeholders to gather insights and drive solutions.

📝 Enhancement Note: Given the organization's mission, the culture likely values a blend of innovation in user experience and a rigorous, evidence-based approach to design and development. Candidates who can demonstrate a strong sense of purpose and attention to detail will likely resonate well.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Objectives: Effectively integrating user requirements with complex business goals, especially in a regulated healthcare environment.

• Bridging Design and Development: Ensuring seamless handoffs and clear communication with developers to maintain design integrity and feasibility.

• Navigating Stakeholder Expectations: Managing diverse perspectives and requirements from various business units and subject matter experts.

• Staying Current: Keeping pace with evolving UX/UI trends, tools, and best practices while also understanding the nuances of the healthcare industry.

Learning & Development Opportunities:

• Advanced UX/UI Training: Opportunities to attend workshops, conferences, or online courses to enhance skills in areas like interaction design, user research, or visual design.

• Business Analysis Skill Enhancement: Potential to gain deeper experience in requirements gathering, process mapping, and stakeholder management.

• Healthcare Industry Knowledge: Developing specialized expertise within the healthcare compliance and regulatory domain.

• Cross-Functional Exposure: Gaining a broader understanding of product management, software development, and business operations within the healthcare sector.

📝 Enhancement Note: The challenge of integrating strong UX design with business analysis within a regulated industry is a key area for prospective candidates to consider. The growth opportunities are substantial for those who can master this intersection.

💡 Interview Preparation

Strategy Questions:

• "Describe a project where you had to balance competing user needs with strict business requirements. How did you approach it, and what was the outcome?" (Focus on your UX process and BA skills).

• "Walk us through your process for translating a high-level business requirement into a detailed wireframe and prototype." (Highlight your design methodology and tool usage).

• "How do you incorporate user feedback and usability testing into your design iterations? Provide an example." (Demonstrate your commitment to user-centered design).

Company & Culture Questions:

• "What interests you about The Joint Commission and its mission?" (Research the organization's mission and values).

• "How do you stay updated on the latest UX design trends and best practices?" (Show your commitment to continuous learning).

• "Describe your experience working in an Agile/Scrum environment." (Align your experience with their development methodology).

Portfolio Presentation Strategy:

• Structure Your Presentation: For each project, clearly outline the problem, your role, your process, your solutions, and the results. Use visuals effectively.

• Emphasize the BA Component: Explicitly detail how you gathered requirements, analyzed business needs, and translated them into design.

• Quantify Impact: Use metrics and data to demonstrate the success of your designs (e.g., improved usability scores, increased task completion rates, reduced errors).

• Be Ready for Deep Dives: Anticipate detailed questions about your design decisions, your rationale, and how you collaborated with team members.

• Tailor to the Role: Highlight projects that best showcase your ability to design for both web and mobile platforms and your combined UX/BA skills.

📝 Enhancement Note: Interview preparation should focus on articulating a clear design process that integrates business analysis. Candidates should be ready to defend their design choices with data and user research, and demonstrate an understanding of the healthcare industry's unique challenges and opportunities.

📌 Application Steps

To apply for this UX Product Designer position:

• Submit your application through the provided link on the Joint Commission Careers portal.

• Portfolio Customization: Ensure your portfolio prominently features projects that showcase both your UX/UI design expertise and your business analysis capabilities, particularly any experience within the healthcare sector.

• Resume Optimization: Tailor your resume to highlight keywords related to UX design, product design, wireframing, prototyping, user research, business analysis, Agile methodologies, and specific design tools (Figma, Sketch, Adobe). Quantify achievements whenever possible.

• Interview Preparation: Practice articulating your design process, the rationale behind your design decisions, and how you translate business requirements into user-centered solutions. Prepare specific examples of your work for discussion.

• Company Research: Thoroughly research The Joint Commission's mission, values, and work in healthcare accreditation. Understand the challenges and opportunities within the healthcare technology space.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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