UX Lead

📍 Job Overview

Job Title: UX Lead

Company: IBMC

Location: Indonesia

Job Type: CONTRACTOR

Category: UX Research & Design / Product Strategy

Date Posted: 2026-09-07

Experience Level: 5-10+ Years

Remote Status: Remote Solely

🚀 Role Summary

• Lead critical UX research and interactive prototyping initiatives for a complex risk and fraud management platform.

• Serve as a hands-on individual contributor, deeply embedded within product and engineering teams.

• Drive evidence-backed product direction by understanding and modeling complex user journeys of professional Risk Managers.

• Act as a vital bridge between domain experts, product managers, and software engineers to ensure optimal product implementation.

• Focus on deep research, complex workflow mapping, and iterative validation over generic UI production.

📝 Enhancement Note: This role is explicitly defined as a senior, individual-contributor mandate focused on research and prototyping for a highly specialized domain (risk and fraud management). The emphasis is on understanding professional users and translating their needs into actionable designs, rather than a typical UI design position.

📈 Primary Responsibilities

• Personally plan, recruit, and conduct in-depth qualitative UX research, including interviews, contextual inquiry, and usability testing with specialist Risk Managers.

• Map complex user workflows, decision points, workarounds, and failure points within high-consequence environments.

• Synthesize research findings into documented user segments, contexts, and prioritized user journeys.

• Translate research insights into high-fidelity information architecture, interaction models, and realistic interactive prototypes using tools like Figma.

• Conduct iterative testing with representative risk professionals to validate concepts and refine workflows.

• Act as an autonomous thought partner, challenging assumptions and proposing improved product structures based on empirical evidence.

• Partner directly with Product Managers and software engineers, ensuring thorough documentation for seamless technical execution.

• Document research methodology, user evidence, iterative design processes, and implemented outcomes for case study presentation.

📝 Enhancement Note: The responsibilities clearly outline a deep dive into user behavior and complex system design, emphasizing ownership of the entire research-to-prototype lifecycle. The role requires proactive engagement and critical thinking, acting as a strategic partner rather than just an executor.

🎓 Skills & Qualifications

Education: Not specified, but a Bachelor's or Master's degree in Human-Computer Interaction, Design, Psychology, or a related field is often preferred for such senior roles.

Experience: 5 to 10+ years of relevant hands-on experience in UX research and interactive product design, with a target range typically between 7-12 years for this level of responsibility.

Required Skills:

• Proven track record of personally planning, executing, and synthesizing qualitative UX research with specialist or professional users performing complex tasks.

• Strong systems-thinking capability with experience designing for dense data environments, multi-step decisions, and high-consequence workflows.

• Demonstrated expertise in building complex, data-heavy interactive prototypes from scratch using tools like Figma.

• Clear portfolio evidence showcasing how user research directly influenced design iterations and led to successfully implemented product outcomes.

• Experience working side-by-side with Product Managers and software engineers through the entire product development lifecycle to production build.

• Fluent, professional spoken and written English skills for interviewing international users and presenting findings to a distributed team.

• Ability to conduct in-depth qualitative research, including interviews, contextual inquiry, and usability testing.

• Expertise in journey mapping, workflow analysis, and synthesis of complex user behaviors.

• Proficiency in information architecture and interaction design principles. Preferred Skills:

• Experience in risk management, fraud detection, financial crime, AML/KYC, cybersecurity, compliance, or expert-user B2B SaaS environments.

• Background in trading platforms, banking, payments, or complex data analytics tools.

• Familiarity with agile development methodologies and cross-functional team collaboration.

• Experience with user segmentation and persona development.

📝 Enhancement Note: The requirements emphasize hands-on execution and a deep understanding of complex systems, distinguishing this from a purely managerial or UI-focused role. The "Do's" section further clarifies expectations around research depth and strategic contribution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A portfolio that clearly demonstrates a deep dive into user research methodology, including planning, recruitment, and execution of qualitative studies.

• Case studies showcasing the synthesis of complex user workflows, decision points, and failure modes.

• Examples of high-fidelity interactive prototypes built from scratch, specifically for complex data-driven systems.

• Evidence of iterative design validation through user testing and how feedback directly informed design refinements.

• Documented instances where user research directly translated into implemented product features or significant workflow improvements.

• Demonstrations of cross-functional collaboration and handoff processes with product and engineering teams. Process Documentation:

• Detailed documentation of the research process, including methodologies used, participant profiles, and key findings.

• Clear articulation of the iterative design process, including challenges encountered and solutions implemented.

• Comprehensive documentation of user journeys, system interactions, and edge cases for engineering handoff.

• Evidence of how research insights were translated into actionable design specifications and prototypes.

📝 Enhancement Note: The portfolio requirements are heavily weighted towards showcasing the end-to-end UX research and design process, with a strong emphasis on evidence, iteration, and tangible outcomes within complex system design.

💵 Compensation & Benefits

Salary Range: Given the "Competitive monthly salary" and "standard local employment benefits" for a 6-month fixed-term contract (PKWT) in Indonesia, and considering the 5-10+ years of experience and specialized nature of the role, a competitive monthly salary range could be estimated between IDR 30,000,000 to IDR 60,000,000+. This range is based on typical compensation for senior UX professionals in Indonesia with specialized domain experience, adjusted for the contract nature and the demand for deep research skills.

Benefits:

• Competitive monthly salary aligned with candidate experience.

• Standard local employment benefits as per Indonesian labor laws for fixed-term contracts (PKWT), which typically include:

  • Social Security contributions (BPJS Ketenagakerjaan and BPJS Kesehatan, though specifics may vary for contractors).

  • Potential for annual leave or pro-rated leave.

  • Other statutory benefits as applicable. Working Hours: The role implies a full-time commitment, typically around 40 hours per week, with flexibility potentially available given the remote nature. However, alignment with the distributed team's working hours and meeting deadlines will be crucial.

📝 Enhancement Note: Salary estimation is based on the provided contract duration, location (Indonesia), experience level (5-10+ years), and the specialized nature of the role (UX Lead for risk/fraud management). Local employment benefits are inferred based on Indonesian labor laws for PKWT contracts.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Software, Data & Analytics, Finance & Accounting, Consulting. The client operates within the critical domain of risk and fraud management, likely serving B2B clients in the financial services, cybersecurity, or compliance sectors.

Company Size: Not specified, but IBMC is assisting a client. The client is described as having a "strong, established product and engineering team," suggesting a mid-to-large size organization or a well-resourced product division.

Founded: Not specified.

Team Structure:

• The UX Lead will be embedded within a "strong, established product and engineering team."

• This implies working closely with Product Managers and software engineers.

• The role is an individual contributor, suggesting a lack of direct management responsibilities but significant influence through expertise.

• Collaboration will be cross-functional, requiring strong communication with various stakeholders. Methodology:

• A strong emphasis on qualitative UX research, evidence gathering, and iterative validation.

• Data-driven decision-making is paramount, with research findings guiding product direction.

• Focus on complex systems thinking and understanding intricate user journeys.

• Iterative prototyping and testing are core to the workflow.

• Openness to challenging existing assumptions based on user evidence.

Company Website: https://jobs.workable.com/company/c3DF7rNDzoXfKwb66Rh2C7/jobs-at-ibmc (This is IBMC's page, not the client's directly)

📝 Enhancement Note: The culture is described as research-intensive and evidence-driven, with a strong focus on product development for complex B2B solutions. The embedded nature of the role suggests a collaborative environment where UX insights are highly valued and integrated into the product lifecycle.

📈 Career & Growth Analysis

Operations Career Level: This is a senior-level individual contributor role, a "UX Lead," signifying a high degree of autonomy, expertise, and influence. It's a leadership position within the UX discipline for a specific project mandate, not necessarily a people management role. The focus is on deep, hands-on contribution to a critical product area.

Reporting Structure: While not explicitly stated, the UX Lead will likely report to a Head of Product, Director of Product, or a Senior Product Manager. They will operate as a key partner to Product Managers and engineering leads.

Operations Impact: The role has a direct and significant impact on the product's success by ensuring it meets the complex needs of professional users (Risk Managers). By driving the right product direction through rigorous research and prototyping, the UX Lead contributes to the platform's effectiveness, user adoption, and ultimately, the client's business objectives in risk and fraud management.

Growth Opportunities:

• Specialization: Deepen expertise in UX for highly regulated industries (finance, cybersecurity, compliance) and complex B2B SaaS platforms.

• Strategic Influence: Grow as a strategic partner by consistently influencing product roadmaps and design decisions through evidence-based insights.

• Project Leadership: Gain experience leading critical, high-impact research and design mandates within a challenging domain.

• Skill Development: Further hone skills in advanced qualitative research techniques, complex systems design, and iterative prototyping.

• Potential for Future Roles: Successful completion of this contract could lead to opportunities within the client company or IBMC, potentially in longer-term roles or on other complex projects.

📝 Enhancement Note: The growth path is focused on deepening specialized expertise and strategic impact within UX, particularly in complex, high-stakes B2B environments, rather than traditional hierarchical advancement.

🌐 Work Environment

Office Type: This is a fully remote position.

Office Location(s): Remote within Indonesia.

Workspace Context:

• The work environment is remote, requiring self-discipline, strong time management, and effective communication skills.

• Collaboration will occur primarily through digital tools (video conferencing, messaging, collaborative design platforms).

• Access to reliable internet and a suitable home office setup is implied.

• The environment demands a high degree of autonomy and proactive engagement with distributed teams.

Work Schedule: While a standard 40-hour work week is typical, the remote nature may offer some flexibility. However, the need to interview international users and collaborate with a distributed team will necessitate careful scheduling and responsiveness. Core working hours may need to align with key team members' availability.

📝 Enhancement Note: The remote nature is a key aspect, requiring candidates to be self-sufficient and adept at digital collaboration. The emphasis on "international users" suggests potential for varied time zone interactions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application, resume, and portfolio for alignment with experience requirements (5-10+ years, research focus, complex systems).

• Portfolio Presentation & Deep Dive: Candidates will likely present selected case studies from their portfolio, focusing on their research methodology, user insights, iterative design process, and implemented outcomes. Expect in-depth questions about their role in each project.

• Skills Assessment: Potential practical exercises or scenario-based questions to assess problem-solving skills, systems thinking, and prototyping approach.

• Cross-Functional Interviews: Meetings with Product Managers and/or engineering leads to evaluate collaboration style, communication clarity, and ability to translate research into actionable requirements.

• Final Interview: May involve a discussion with senior leadership to assess strategic thinking and cultural fit.

Portfolio Review Tips:

• Focus on Research: Clearly articulate your research questions, methodology, participant recruitment strategy, and synthesis process.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, journey maps) to illustrate your design process and findings.

• Highlight Impact: Quantify outcomes where possible (e.g., "improved task completion rate by X%", "reduced error rate by Y%"). If quantitative data isn't available, articulate the qualitative impact on user experience and business goals.

• Detail Your Role: Be specific about your individual contributions, especially in team projects.

• Address Complexity: Showcase examples that demonstrate your ability to handle complex data, multi-step workflows, and high-consequence decision-making.

• Emphasize Iteration: Clearly show how user feedback led to design changes and improvements.

• Tailor to the Role: Prioritize case studies related to B2B SaaS, complex systems, or regulated industries if available.

Challenge Preparation:

• Be prepared to discuss your approach to researching professional users in specialized domains.

• Think about how you would tackle understanding complex workflows and translating them into intuitive designs.

• Consider how you would handle disagreements or challenges to your research findings from stakeholders.

• Practice articulating your design rationale clearly and concisely, backed by evidence.

• Review common challenges in risk management or fraud detection UX to anticipate potential discussion points.

📝 Enhancement Note: The interview process is designed to rigorously assess hands-on research skills, complex problem-solving abilities, and collaborative potential, with a strong emphasis on portfolio evidence.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma (explicitly mentioned), Sketch, Adobe XD, or similar high-fidelity prototyping tools.

• User Research Platforms: Tools for remote interviews, usability testing, and participant recruitment (e.g., UserTesting.com, Lookback, Zoom, Google Meet).

• Collaboration & Documentation: Slack, Microsoft Teams, Confluence, Jira, Google Workspace (Docs, Sheets, Slides).

Analytics & Reporting:

• While not a primary focus for this role, familiarity with analytics tools (e.g., Google Analytics, Amplitude, Mixpanel) might be beneficial for understanding user behavior post-launch.

• Ability to interpret data from user research and testing to inform design decisions. CRM & Automation:

• Not directly relevant to the core UX responsibilities of this role, but an understanding of how UX impacts CRM or business processes in B2B SaaS could be a plus.

📝 Enhancement Note: The core technology requirement is proficiency in Figma for high-fidelity prototyping and a strong ability to leverage various digital tools for remote research and collaboration.

👥 Team Culture & Values

Operations Values:

• Evidence-Based Decision Making: Prioritizing user research and data to inform all design and product decisions.

• Deep User Understanding: Committing to thoroughly understanding the needs, contexts, and workflows of specialist users.

• Iterative Improvement: Embracing a cycle of research, prototyping, testing, and refinement.

• Collaboration & Partnership: Working closely with product and engineering to ensure successful product implementation.

• Challenging Assumptions: Willingness to question existing paradigms based on solid research findings.

• Focus on Impact: Driving tangible improvements in product usability and effectiveness for critical business functions.

Collaboration Style:

• Autonomous & Proactive: Expected to lead research initiatives independently.

• Cross-Functional Integration: Working closely and collaboratively with Product Managers and Engineers, acting as a bridge.

• Communication-Centric: Clear, concise, and evidence-based communication is essential for sharing findings and rationale.

• Feedback-Oriented: Open to receiving and providing constructive feedback throughout the design process.

• Strategic Partnership: Engaging with stakeholders as a thought partner, contributing to strategic product direction.

📝 Enhancement Note: The culture values deep expertise, rigorous methodology, and a collaborative, evidence-driven approach to product development, particularly in complex domains.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Domain: Navigating the intricate workflows and high-stakes decision-making processes of professional Risk Managers.

• Remote Collaboration: Effectively collaborating and building rapport with a distributed team without in-person interaction.

• Recruiting Specialist Users: Identifying and recruiting appropriate participants for in-depth research in niche professional fields.

• Balancing Research Depth and Project Timelines: Ensuring thorough research while meeting the demands of a 6-month contract.

• Translating Complexities: Effectively simplifying and designing for highly complex technical and procedural requirements.

Learning & Development Opportunities:

• Domain Expertise: Gaining significant insight into the risk management, fraud detection, and compliance sectors.

• Advanced UX Skills: Deepening expertise in qualitative research methodologies for professional users and complex systems design.

• Strategic Product Input: Developing skills in influencing product strategy through empirical UX insights.

• Cross-Functional Acumen: Enhancing ability to work effectively with product and engineering teams on complex B2B solutions.

• Portfolio Building: Creating a strong portfolio of work on a high-impact, specialized project.

📝 Enhancement Note: The challenges are centered around the specialized nature of the domain and the remote work environment, offering substantial opportunities for professional growth in specialized UX fields.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to research complex professional users performing high-stakes tasks. What was your methodology, and what key insights did you uncover?"

• "How would you approach mapping the decision-making process of a Risk Manager who deals with potential fraud scenarios?"

• "Walk us through a complex interactive prototype you designed. What were the core challenges, how did you validate it, and what was the outcome?"

• "How do you balance the need for deep research with tight project deadlines, especially in a contract role?"

• "Describe a situation where your research findings challenged existing product assumptions. How did you present your case, and what was the resolution?" Company & Culture Questions:

• "What interests you about working on a risk and fraud management platform specifically?"

• "How do you typically collaborate with Product Managers and engineers on complex projects?"

• "What are your expectations for autonomy and feedback in a remote role like this?"

• "How do you ensure your UX recommendations are actionable and well-documented for implementation?" Portfolio Presentation Strategy:

• Structure: For each case study, clearly outline the problem, your role, the research methodology, key findings, design process (including iterations), and the implemented outcome/impact.

• Visuals: Use high-quality visuals of prototypes, wireframes, journey maps, and research artifacts.

• Storytelling: Frame your work as a narrative, highlighting the challenges, your problem-solving approach, and the value you delivered.

• Quantify Impact: If possible, present metrics or qualitative evidence of success.

• Focus on Research: Emphasize the depth and rigor of your user research process as the foundation for your design decisions.

• Be Prepared for Deep Dives: Expect detailed questions about your specific contributions and decision-making process.

📝 Enhancement Note: Interview preparation should focus on demonstrating deep research capabilities, problem-solving for complex systems, and effective collaboration, supported by strong portfolio evidence.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Workable.

• Customize Your Resume: Highlight experience in UX research, complex systems design, prototyping (especially Figma), and any relevant domain experience (risk, fraud, finance, B2B SaaS). Quantify achievements where possible.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best demonstrate your ability to conduct deep qualitative research, design for complex workflows, and achieve measurable outcomes. Ensure they clearly showcase your process from research to implementation.

• Prepare Your Presentation: Practice walking through your chosen portfolio case studies, focusing on research methodology, user insights, design iterations, and implemented impact. Be ready to articulate your individual contributions clearly.

• Research the Domain: Familiarize yourself with common challenges and user needs within risk management, fraud detection, and financial compliance to better understand the context of the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.