UX Lead

📍 Job Overview

Job Title: UX Lead

Company: IBMC

Location: Singapore

Job Type: CONTRACTOR

Category: User Experience (UX) / Product Design Operations

Date Posted: 2026-09-23

Experience Level: 5-10+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead a high-impact, individual-contributor mandate focused on deep UX research and interactive prototyping for a complex risk and fraud management platform.

• Drive evidence-backed product direction by personally conducting qualitative research with specialist professional users, such as Risk Managers.

• Synthesize research findings into documented user segments, complex workflows, and prioritized user journeys.

• Develop high-fidelity information architecture, interaction models, and realistic interactive prototypes using industry-standard tools like Figma.

• Act as a crucial bridge between domain experts, product managers, and software engineers, ensuring seamless technical execution based on validated research.

📝 Enhancement Note: This role is explicitly positioned as a senior, hands-on individual contributor, distinct from a generic UI/UX designer or visual production role. The emphasis is on deep research, complex systems thinking, and evidence-based design for a specialized B2B SaaS product within the risk and fraud management domain.

📈 Primary Responsibilities

• Personally plan, recruit, and conduct in-depth qualitative UX research, including interviews, contextual inquiry, and usability testing with specialist professional users (e.g., Risk Managers).

• Map complex user workflows, identify workarounds, decision points, and failure points within high-consequence environments.

• Synthesize qualitative research findings into comprehensive documentation, including user segments, contexts of use, and prioritized user journeys.