UX Lead

📍 Job Overview

Job Title: UX Lead

Company: IBMC

Location: Thailand

Job Type: CONTRACTOR

Category: User Experience (UX) Research & Design Operations

Date Posted: 2026-09-23

Experience Level: 5-10+ Years

Remote Status: Remote Solely

🚀 Role Summary

• Lead high-impact, hands-on UX research and interactive prototyping for a complex risk and fraud management platform, focusing on professional Risk Managers.

• Establish an evidence-backed model of complex user journeys by personally conducting in-depth qualitative research and synthesizing findings.

• Act as a vital bridge between domain experts, product managers, and software engineers, translating complex user needs into tested interactive prototypes.

• Drive product direction through rigorous, iterative validation and by challenging existing assumptions based strictly on user evidence.

• Partner directly with Product Managers and engineers, ensuring seamless technical execution through thorough documentation of research findings and design decisions.

📝 Enhancement Note: This role is explicitly defined as a senior, individual-contributor mandate, distinct from generic UI/UX design or visual production. The emphasis is on deep qualitative research and strategic prototyping within a specialized domain.

📈 Primary Responsibilities

• Personally plan, recruit, and conduct in-depth qualitative UX research, including interviews, contextual inquiry, and usability testing, with specialist professional users (Risk Managers).

• Map complex user workflows, identify workarounds, decision points, and failure points within high-consequence environments, and synthesize these into documented user segments, contexts, and prioritized journeys.

• Develop high-fidelity information architecture, interaction models, and realistic interactive prototypes (including edge cases and complex states) using tools like Figma, directly translating research findings.

• Conduct multi-iteration testing with representative risk professionals to iteratively validate concepts, refine workflows, and meticulously document the rationale for implementation decisions.

• Serve as an autonomous thought partner across product, engineering, and domain experts, proposing improved system structures and product directions based strictly on user evidence.

• Partner directly with Product Managers and software engineers throughout the build phase, ensuring thorough documentation of research findings and design decisions for seamless technical execution.

📝 Enhancement Note: The explicit requirement for the candidate to personally conduct research and prototyping, and to act as an autonomous thought partner, indicates a high degree of responsibility and direct impact on product strategy, rather than a management or purely oversight role.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong foundation in Human-Computer Interaction (HCI), UX Design, Psychology, or a related field is typically expected for this level of role.

Experience: 5 to 10+ years of relevant hands-on experience in UX research and interactive product design, with a target range of 7–12 years.

Required Skills:

• Proven track record of personally planning, executing, and synthesizing qualitative UX research with specialist or professional users performing complex tasks.

• Strong systems-thinking capability with demonstrable experience designing for dense data environments, multi-step decision-making, and high-consequence workflows.

• Demonstrated expertise in building complex, data-heavy interactive prototypes from scratch using tools like Figma or equivalent.

• Clear portfolio evidence showcasing how user research directly transformed design iterations and led to successfully implemented product outcomes.

• Experience working collaboratively and effectively side-by-side with Product Managers and software engineers through the production build phase.

• Fluent, professional spoken and written English proficiency for interviewing international users and presenting clear findings to a distributed team. Preferred Skills:

• Experience in risk management, fraud detection, financial crime, AML/KYC, cybersecurity, compliance, or expert-user B2B SaaS environments.

• Background in trading platforms, banking, payments, or complex data analytics tools.

• Experience with advanced information architecture and interaction design principles for complex systems.

• Familiarity with A/B testing and other quantitative validation methods to complement qualitative findings.

📝 Enhancement Note: The emphasis on "personal" involvement in research and prototyping, coupled with the need for a strong portfolio demonstrating "implemented outcomes," suggests that candidates with a deep, hands-on background in applied UX research and design, rather than purely theoretical or managerial experience, will be most successful.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Clearly demonstrate a research-driven design process, from initial user discovery to validated interactive prototypes.

• Showcase at least one comprehensive case study detailing the end-to-end process of researching complex user workflows and translating findings into interactive designs.

• Include specific examples of how user research directly influenced design decisions and led to tangible product improvements or implemented features.

• Highlight experience with information architecture, user journey mapping, and interaction design for complex, data-intensive systems.

• Provide evidence of iterative validation through usability testing with target professional users. Process Documentation:

• Document the methodology used for planning, recruiting, and executing qualitative UX research with specialist users.

• Detail the synthesis process for translating raw research data into actionable insights, user segments, and prioritized user journeys.

• Illustrate the iterative prototyping process, including tool usage (e.g., Figma) and how feedback was incorporated.

• Showcase how design rationales and research findings were effectively communicated and handed off to product and engineering teams for implementation.

📝 Enhancement Note: The "Do’s" section explicitly states: "Do ensure every submitted case study clearly demonstrates research methodology, user evidence, iteration, and implemented outcomes." This is a critical requirement for portfolio review.

💵 Compensation & Benefits

Salary Range: For a remote UX Lead with 5-10+ years of specialized experience in a high-impact role, particularly in a niche area like risk management, and working remotely in or from Thailand, a competitive monthly salary would typically range from THB 100,000 to THB 180,000 (approximately USD 2,700 to USD 4,900 per month). This estimate is based on industry benchmarks for senior UX roles in Thailand and considering the specialized nature of the work, adjusted for a contractor role.

Benefits:

• Competitive monthly salary aligned with candidate experience.

• Standard local employment benefits (if based in Indonesia and treated as full-time).

• Opportunity to lead a defined transformation mandate shaping a core, high-stakes product.

• High-impact autonomy without management overhead or generic production tickets.

• Work on an extremely complex risk and fraud management platform.

Working Hours: While not explicitly defined, a standard full-time engagement for a contractor role typically involves 40 hours per week. The role requires significant autonomy and dedication to research and prototyping, suggesting flexibility within a structured framework.

📝 Enhancement Note: Salary estimation is based on research into senior UX Lead roles in Thailand, considering the specialized domain (risk/fraud management) and the contract nature of the employment. Local benefits are noted as applicable for Indonesian-based full-time contractors, while overseas contractors would likely fall under independent contractor terms.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focused on complex software solutions for risk and fraud management. The role interfaces with Finance, Cybersecurity, and Compliance sectors.

Company Size: Not explicitly stated, but the engagement with IBMC suggests they are a professional services or recruitment firm working with a client. The client's team is described as "strong, established product and engineering team."

Founded: Not specified.

Team Structure:

• The UX Lead will be embedded within a "strong, established product and engineering team."

• This role operates as a senior, hands-on individual contributor, acting as a bridge between domain experts, product managers, and software engineers.

• Collaboration is expected to be cross-functional, with direct partnership with Product Managers and engineers. Methodology:

• The core methodology is evidence-based design, driven by rigorous qualitative UX research.

• Emphasis on deep research, evidence gathering, and complex workflow mapping over visual production.

• Iterative validation and testing with specialist users are central to the process.

• Challenging existing assumptions and proposing improvements based strictly on research data.

Company Website: https://jobs.workable.com/company/c3DF7rNDzoXfKwb66Rh2C7/jobs-at-ibmc

📝 Enhancement Note: The description strongly emphasizes a research-first, evidence-driven approach, which is a hallmark of mature product development cultures. The "Do's" section provides direct insight into the expected operational culture.

📈 Career & Growth Analysis

Operations Career Level: This is a senior individual contributor role, a "Lead" position, indicating expertise and the ability to drive a significant project mandate autonomously. It sits at the top tier of individual contributor roles within UX research and design, focusing on strategic impact rather than people management.

Reporting Structure: The role reports into the client's product and engineering leadership, likely a Product Manager or Head of Product, and works in close partnership with engineering leads.

Operations Impact: The UX Lead's work will directly shape the direction and usability of a "core, high-stakes product" within risk and fraud management. Success means ensuring the platform effectively meets the needs of professional Risk Managers, thereby improving operational efficiency, accuracy, and potentially mitigating significant financial risks for the client's users.

Growth Opportunities:

• Lead a defined, high-impact transformation mandate with significant autonomy.

• Deepen expertise in specialized domains like risk management, fraud detection, and B2B SaaS for expert users.

• Develop advanced skills in complex systems design and evidence-based product strategy.

• Potential to influence future product roadmaps and UX strategy for the client.

• Gain experience working with a distributed international team, enhancing cross-cultural collaboration skills.

📝 Enhancement Note: While not a management track role, the "Lead" title and the mandate's critical nature offer significant growth in terms of influence, specialized domain expertise, and strategic impact within product development.

🌐 Work Environment

Office Type: This is a fully remote, telecommuting role. There is no physical office requirement.

Office Location(s): The role is open to candidates based in Thailand or overseas. If based in Indonesia, the contract is a fixed-term PKWT (Perjanjian Kerja Waktu Tertentu), implying local employment terms. If based overseas or non-Indonesian, the engagement is as an Independent Contractor.

Workspace Context:

• A fully remote, distributed team environment requiring strong self-management and communication skills.

• Collaboration will primarily occur through digital tools (e.g., Figma, video conferencing, project management software).

• The role demands a dedicated home office setup conducive to focused research, design, and virtual collaboration.

• Access to necessary software and tools (Figma, etc.) will be essential.

Work Schedule: The role requires 40 hours per week, with flexibility likely available given the remote and contract nature. However, effective collaboration with a distributed team across different time zones may necessitate some alignment with core working hours.

📝 Enhancement Note: The remote nature and distributed team structure necessitate proactive communication and a high degree of self-discipline. Candidates should be comfortable working independently and leveraging digital collaboration tools effectively.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess experience against core requirements, particularly hands-on research and prototyping for complex systems.

• Portfolio Presentation: Candidates will likely present key case studies from their portfolio, demonstrating their research methodology, design process, and tangible outcomes. This is a critical step.

• Technical/Skills Interview: Deep dive into UX research techniques, prototyping skills (e.g., Figma capabilities), systems thinking, and experience with complex data environments.

• Behavioral/Situational Interview: Assessment of collaboration style, problem-solving approach, ability to challenge assumptions based on evidence, and fit with a distributed team.

• Product/Domain Discussion: Conversation with Product Managers and potentially domain experts to gauge understanding of the risk/fraud management space and ability to translate business needs into user-centric solutions.

Portfolio Review Tips:

• Focus on Process, Not Just Polish: Clearly articulate your research methodology, synthesis process, and iterative design steps. Show how you arrived at the solution.

• Quantify Impact: Wherever possible, demonstrate the impact of your work with metrics or clear descriptions of implemented outcomes and their benefits.

• Showcase Complex Systems: Highlight projects involving dense data, multi-step workflows, or high-consequence decision-making environments.

• Evidence-Based Design: Emphasize how user research directly informed your design decisions and why certain approaches were chosen over others.

• Tailor to the Role: Ensure your portfolio includes examples relevant to B2B SaaS, expert users, and ideally, domains like finance or risk management.

Challenge Preparation:

• Be prepared to discuss your approach to conducting research with highly specialized professional users.

• Anticipate questions about how you would map and design for complex, potentially fragmented workflows.

• Think about how you would validate designs for edge cases and failure points in a high-stakes system.

• Prepare to articulate how you would challenge existing product assumptions based on user evidence and collaborate effectively with product and engineering teams.

📝 Enhancement Note: The emphasis on "personally plan, recruit, and conduct" research and the need for "clear portfolio evidence showing how user research directly transformed a design iteration and led to a successfully implemented product outcome" makes the portfolio review a pivotal stage.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma is explicitly mentioned as a tool for high-fidelity interactive prototypes. Proficiency in other industry-standard tools like Sketch, Adobe XD, or Axure may also be relevant.

• Research & Synthesis: Tools for qualitative data analysis (e.g., Dovetail, NVivo, or even advanced spreadsheet/document organization), survey platforms (e.g., SurveyMonkey, Typeform), and user interview recording/transcription services.

• Collaboration & Documentation: Project management tools (e.g., Jira, Asana, Trello), communication platforms (e.g., Slack, Microsoft Teams), and documentation tools (e.g., Confluence, Google Workspace).

Analytics & Reporting:

• While not a primary focus for this research-heavy role, familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior post-launch could be beneficial.

• Experience interpreting data to inform research questions or validate hypotheses. CRM & Automation:

• Not directly relevant to the core responsibilities of this UX Lead role, which is focused on research and front-end design strategy rather than CRM operations.

📝 Enhancement Note: Figma is the key tool mentioned. Candidates should be ready to discuss their proficiency and how they leverage it for complex, data-heavy prototypes.

👥 Team Culture & Values

Operations Values:

• Evidence-Based Decision Making: All design and product decisions must be grounded in rigorous user research and data.

• User-Centricity: Deep empathy and understanding of specialist users' needs, workflows, and pain points are paramount.

• Collaboration & Partnership: Working seamlessly with product, engineering, and domain experts to achieve shared goals.

• Autonomy & Ownership: Taking full responsibility for the research and design mandate, driving it forward independently.

• Continuous Improvement: Embracing iteration and validation to refine solutions and challenge existing paradigms.

Collaboration Style:

• Highly collaborative, acting as a bridge between disparate functions (domain experts, product, engineering).

• Requires proactive communication and a willingness to challenge assumptions constructively, backed by research findings.

• Emphasis on clear documentation and handoff to ensure smooth integration with engineering.

• The remote, distributed nature necessitates a culture of open communication and mutual trust.

📝 Enhancement Note: The "Do's" section provides direct insight into the expected values and operational culture, emphasizing deep research, challenging assumptions, and delivering tested prototypes.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Domain: Navigating the intricacies of risk and fraud management, which involves specialized terminology, high-stakes decisions, and complex regulatory environments.

• Specialist User Recruitment: Identifying and recruiting busy, highly specialized professional users (Risk Managers) for research can be challenging.

• Synthesizing Dense Data: Effectively synthesizing findings from complex qualitative research to create clear, actionable insights and user journey maps.

• Challenging Existing Paradigms: Gaining buy-in for new approaches when existing systems and terminology are deeply entrenched.

• Remote Collaboration: Maintaining effective communication and collaboration across a distributed team and potentially across different time zones.

Learning & Development Opportunities:

• Deepen expertise in UX research methodologies for expert users and high-consequence domains.

• Master complex systems design and information architecture for data-intensive platforms.

• Gain in-depth knowledge of risk management, fraud detection, and related financial/cybersecurity domains.

• Develop advanced skills in interactive prototyping with tools like Figma for complex scenarios.

• Enhance cross-cultural communication and collaboration skills within a global, remote team.

📝 Enhancement Note: The role presents an opportunity to tackle significant challenges in a critical domain, offering substantial learning and development in specialized UX and product strategy.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to research and design for a highly complex, data-intensive system. What were the key challenges and how did you overcome them?" (Focus on your process, research methods, and how you handled complexity.)

• "How would you approach planning and recruiting for in-depth interviews with professional Risk Managers, given their likely busy schedules and specialized knowledge?" (Demonstrate your research planning and recruitment strategy.)

• "Walk me through a project where your user research directly led to a significant change in product direction or a successful implementation. What was the evidence, and what was the outcome?" (Prepare a case study emphasizing research-to-impact.)

• "How do you ensure your interactive prototypes accurately reflect complex workflows, edge cases, and failure points for specialist users?" (Showcase your prototyping skills and attention to detail.) Company & Culture Questions:

• "What interests you about working on a risk and fraud management platform, and what do you see as the biggest UX challenges in this domain?" (Show research into the domain and your strategic thinking.)

• "How do you approach challenging existing product terminology or assumptions based on user evidence? How do you collaborate with product managers and engineers in such situations?" (Assess your assertiveness, collaboration, and evidence-based approach.)

• "Describe your experience working in a fully remote, distributed team environment. What strategies do you use to stay connected and ensure effective collaboration?" (Evaluate your remote work capabilities and communication style.) Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, following the "Do’s" – research methodology, user evidence, iteration, and implemented outcomes.

• Narrative: Tell a compelling story about the problem, your research process, the insights you uncovered, the design solutions you developed, and the impact achieved.

• Visuals: Use clear, concise visuals for journey maps, wireframes, prototypes, and any data you present. Ensure your Figma prototypes are accessible and interactive if possible.

• Focus on "Why": Clearly articulate the rationale behind your design decisions, directly linking them to user research findings and business objectives.

• Prepare for Q&A: Anticipate questions about your process, decisions, and challenges faced. Be ready to discuss specific details from your portfolio.

📝 Enhancement Note: The interview process will heavily scrutinize the candidate's ability to conduct rigorous research, translate findings into tangible prototypes, and demonstrate a clear impact on product outcomes, particularly within complex domains.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on Workable.

• Customize Your Resume: Highlight experience in UX research, complex systems design, prototyping (especially Figma), and any relevant domain experience (risk, fraud, finance, B2B SaaS). Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best exemplify your ability to conduct in-depth research, map complex workflows, create interactive prototypes, and demonstrate implemented outcomes. Ensure each case study clearly outlines your research methodology, user evidence, iterative process, and impact.

• Prepare Your Narrative: Practice walking through your portfolio case studies, focusing on the "why" behind your decisions and the tangible results of your work. Be ready to discuss your specific contributions and the challenges you overcame.

• Research IBMC and the Client's Domain: Understand IBMC's role and research the general landscape of risk and fraud management platforms to demonstrate your interest and understanding of the industry's complexities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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