UX Developer Principal - Business Architecture/Design/Workday

📍 Job Overview

Job Title: UX Developer Principal - Business Architecture/Design/Workday

Company: PNC

Location: Pittsburgh, PA or Cleveland, OH, United States

Job Type: FULL_TIME

Category: Technology / UX Design / HR Systems Operations

Date Posted: June 02, 2026

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end UX design and development for critical enterprise HR applications, with a primary focus on the Workday platform and its integrated systems.

• Drive the modernization and automation initiatives for internal HR platforms, enhancing user experience, efficiency, and consistency across the employee lifecycle.

• Act as a key business architect, translating complex HR and enterprise needs into intuitive, experience-driven digital solutions.

• Integrate emerging Agentic AI capabilities and preferred tools like Copilot Studio to create innovative, assisted, and intelligent user experiences within HR applications.

• Champion best practices in front-end development, user interface design, and agile delivery methodologies to ensure high-quality, scalable, and maintainable solutions.

📝 Enhancement Note: This role is positioned as a Principal level, indicating a high degree of autonomy, strategic influence, and leadership in driving UX transformation within HR technology. The emphasis on Workday, business architecture, and AI integration suggests a critical need for a candidate who can bridge technical development with strategic business objectives and future-facing technologies.

📈 Primary Responsibilities

• Spearhead the user experience (UX) design and development for internal HR platforms, including Workday, Pathfinder, Spotlight Points, and SharePoint, ensuring intuitive, accessible, and scalable user journeys.

• Develop detailed wireframes, prototypes, and interactive designs that effectively translate complex business requirements into seamless and user-friendly digital experiences.

• Partner closely with internal development teams, platform owners, and HRIS Analysts to implement robust UX solutions within Workday and other integrated HR systems, adhering to enterprise standards.

• Identify and implement opportunities for updating and automating existing HR applications to significantly improve efficiency, consistency, and overall usability for employees.

• Conduct thorough analysis of business processes and user journeys across HR value streams to pinpoint areas for workflow streamlining, manual process reduction, and enhanced digital experiences.

• Leverage business analytics and user data to inform design decisions, validate hypotheses, and rigorously measure the effectiveness and impact of UX improvements.

• Actively participate in an Agile delivery model, collaborating effectively with product owners, engineers, and HR stakeholders to manage dependencies and track delivery milestones using JIRA.

• Coordinate detailed platform roadmaps and strategic alignment with key stakeholders, including identified contacts like Linda and Jesse.

• Contribute to the design and development of UX initiatives that integrate or support Agentic AI capabilities, exploring and prototyping AI-enabled experiences within HR applications.

• Utilize and champion preferred tools like Copilot Studio for designing and enhancing intelligent, conversational, or assisted user experiences that improve employee self-service and support.

📝 Enhancement Note: The responsibilities highlight a blend of strategic business architecture, hands-on UX/UI development, and forward-thinking AI integration, all within the context of HR systems. The emphasis on Workday and specific platforms like Pathfinder and Spotlight Points indicates a need for deep domain knowledge in HR technology stacks.

🎓 Skills & Qualifications

Education: Bachelor's degree required.

Experience: A minimum of 5 years of industry-relevant experience is expected for roles at this Principal level. This experience should encompass hands-on UX design, front-end development, and strategic business architecture within complex enterprise environments.

Required Skills:

• Deep expertise in UX Design principles, methodologies, and best practices.

• Strong technical proficiency in Workday HCM and related HR systems.

• Proven ability to develop wireframes, prototypes, and interactive user interface designs.

• Experience with front-end development languages and frameworks (e.g., HTML, CSS, JavaScript) for implementing UI solutions.

• Solid understanding of business architecture, translating business needs into technical and experience-driven solutions.

• Proficiency in Agile development methodologies and JIRA for project tracking.

• Excellent analytical skills for business process assessment and user journey mapping.

• Strong communication and collaboration skills for effective stakeholder management. Preferred Skills:

• Experience with AI integration and Agentic AI capabilities in application development.

• Familiarity with Copilot Studio for designing intelligent and conversational user experiences.

• Experience designing and enhancing user experiences on platforms such as SharePoint, Pathfinder, and Spotlight Points.

• Knowledge of HRIS Analyst functions and their intersection with UX and system configuration.

• Understanding of enterprise risk management principles as they apply to technology solutions.

• Experience with Packaged Application Integration and Solutions Development.

• Familiarity with Design Thinking methodologies.

📝 Enhancement Note: The preferred skills strongly indicate a desire for candidates who are not only proficient in current HR technology and UX practices but also possess foresight into AI-driven solutions and specific platform expertise relevant to PNC's HR ecosystem. The requirement for 5+ years of experience at a Principal level suggests a need for demonstrated leadership and strategic impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating end-to-end UX design and development projects, ideally within HR or enterprise applications.

• Clearly articulate the business problem, user needs, design process, and final solution for each case study.

• Highlight your role and contributions, especially in leading design efforts, collaborating with development teams, and driving improvements.

• Quantify the impact of your work using relevant metrics such as improved user efficiency, reduced error rates, increased adoption, or enhanced employee satisfaction.

• Include examples of wireframes, prototypes, user flows, and final UI designs that illustrate your design thinking and technical execution. Process Documentation:

• Demonstrate experience in documenting and optimizing workflows for HR processes, illustrating how UX design contributes to efficiency gains.

• Provide examples of how you've used user journey mapping, process analysis, or business architecture techniques to identify and implement improvements.

• Showcase documentation of system integrations or enhancements, particularly within the Workday ecosystem, emphasizing clarity and adherence to standards.

• Illustrate your approach to user testing and feedback integration in the development lifecycle, including how you translate findings into actionable design changes.

📝 Enhancement Note: For a Principal UX Developer role focusing on HR systems and modernization, a portfolio is crucial. It should not only display visual design skills but also strategic thinking, problem-solving capabilities, and the ability to deliver tangible business value through improved user experiences and automated processes. Emphasis on Workday and AI integration within case studies would be highly advantageous.

💵 Compensation & Benefits

Salary Range: $91,000 - $169,000 per year

This salary range is provided by PNC and reflects the compensation for this Principal-level UX Developer role. The final salary will be determined based on factors such as geographic location (Pittsburgh, PA or Cleveland, OH), market data, individual skills, experience, and education. This role is also incentive-eligible, with potential payments based on company, business, and/or individual performance.

Benefits:

• Health & Wellness: Medical/prescription drug coverage (with Health Savings Account feature), dental and vision options, a robust wellness program with financial incentives.

• Life & Disability: Employee and spouse/child life insurance, short-term and long-term disability protection.

• Retirement & Financial: 401(k) with PNC match, pension plan, stock purchase plans, dependent care reimbursement account.

• Family Support: Back-up child/elder care, adoption, surrogacy, and doula reimbursement.

• Professional Development: Educational assistance (with some programs fully paid).

• Paid Time Off: Up to 11 paid holidays annually, 9 occasional absence days per year (unless otherwise required by law), and 15-25 vacation days per year (dependent on career level and years of service).

• Leave: Maternity and/or parental leave.

Working Hours: 40 hours per week. As PNC is an in-office company, this role is expected to be performed on-site during standard business hours, with potential for some flexibility to be discussed with the hiring manager.

📝 Enhancement Note: The salary range provided is well within the typical range for a Principal-level UX Developer in major US metropolitan areas, especially for a large financial institution like PNC. The comprehensive benefits package is standard for full-time employees at large corporations and offers significant value beyond base salary. Specific details on PTO tiers are typically discussed during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking and Financial Services). PNC operates in a highly regulated industry that demands robust technology, security, and exceptional customer service. This context shapes the operational approach, emphasizing stability, compliance, and data integrity in all technology solutions.

Company Size: PNC is a large, established financial institution, indicated by its significant employee count and presence across multiple locations. For operations professionals, this means working within a structured environment with established processes, ample resources, and opportunities for impact on a large scale, though potentially with longer decision-making cycles.

Founded: Founded in 1852, PNC has a long history, suggesting a stable, established company culture that values tradition alongside innovation. This longevity implies a deep understanding of market dynamics and a commitment to long-term growth and customer relationships.

Team Structure:

• The UX Developer Principal will be part of the Technology organization, specifically focused on enterprise HR applications. This team likely comprises a mix of UX designers, developers, HRIS analysts, project managers, and potentially AI specialists.

• Reporting structure is likely to be within a UX, Digital Transformation, or HR Technology department, with clear lines of communication to leadership overseeing HR systems and employee experience.

• Cross-functional collaboration will be extensive, involving close partnerships with HR stakeholders (e.g., HRIS, HR Business Partners), IT infrastructure, security teams, and potentially business units leveraging HR data. Methodology:

• Data Analysis & Insights: Emphasis on leveraging business analytics to inform design decisions, measure UX effectiveness, and identify opportunities within HR value streams.

• Workflow Planning & Optimization: Core to the role is streamlining workflows, automating manual processes, and enhancing the overall efficiency and usability of HR digital experiences.

• Automation & Efficiency: A key driver for modernization initiatives, focusing on reducing manual effort and improving consistency in HR application interactions.

Company Website: https://www.pnc.com/

📝 Enhancement Note: The financial services industry context for PNC implies a strong emphasis on security, compliance, and data governance. For an operations role, this means attention to detail, adherence to strict protocols, and the ability to navigate complex regulatory environments. The company's size and history suggest stability and a structured approach to career development.

📈 Career & Growth Analysis

Operations Career Level: This role is designated as "Principal," signifying a senior leadership position within the UX development and business architecture domain for HR applications. It requires a high level of autonomy, strategic thinking, and the ability to mentor and guide junior team members. The scope of impact extends across enterprise HR platforms, influencing the experience of a large employee base.

Reporting Structure: The Principal UX Developer will likely report to a Director or Senior Manager within the HR Technology or Digital Transformation division. This position involves close collaboration with HRIS Analysts and Workday teams, suggesting a matrixed reporting or strong dotted-line relationship for project execution.

Operations Impact: The operations impact of this role is significant, directly influencing employee productivity, satisfaction, and efficiency through improved HR application experiences. By modernizing and automating HR processes, this role contributes to operational cost savings, reduced administrative burden, and enhanced compliance. Strategic input into business architecture and AI integration will shape the future of employee experience at PNC.

Growth Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in Workday, advanced UX/UI design, business architecture, and emerging AI technologies relevant to enterprise applications.

• Leadership Development: Potential to move into management roles overseeing UX teams, lead larger transformation projects, or specialize in strategic consulting within HR technology.

• Cross-Functional Exposure: Gain in-depth knowledge of various HR functions and enterprise-wide technology strategies, opening doors to broader roles within PNC's technology or operations divisions.

• Industry Influence: Contribute to industry best practices in HR technology UX and AI integration, potentially through internal thought leadership or external engagements.

📝 Enhancement Note: The "Principal" title is a key indicator of career trajectory. Candidates should expect to demonstrate leadership potential, strategic vision, and the ability to influence cross-functional teams. Growth opportunities are likely tied to successful project delivery and the ability to champion innovation within the organization.

🌐 Work Environment

Office Type: PNC operates as an "in-office company," meaning this role is expected to be primarily on-site. This environment is designed to foster collaboration, team cohesion, and direct communication.

Office Location(s): The role is available in Two PNC Plaza (PA374) in Pittsburgh, PA, or in Strongsville, OH. Both locations are major business hubs offering typical urban amenities and a professional corporate setting.

Workspace Context:

• Collaborative Environment: The on-site nature encourages face-to-face interaction, team brainstorming sessions, and spontaneous problem-solving, which is beneficial for complex UX and architecture challenges.

• Operations Tools & Technology: Access to standard corporate IT infrastructure, development tools (likely including high-performance workstations, necessary software licenses), and potentially dedicated collaboration spaces. The role will heavily utilize JIRA for project management.

• Team Interaction: Regular opportunities to engage with UX designers, developers, HR stakeholders, and IT professionals, fostering a dynamic and interconnected work environment.

Work Schedule: The standard working hours are 40 hours per week. While the role is on-site, there may be some flexibility to discuss work schedules with the hiring manager, particularly to accommodate project deadlines or specific collaboration needs, but the expectation is consistent on-site presence.

📝 Enhancement Note: The "in-office" requirement is a critical factor. Candidates must be willing and able to work from the specified PNC locations. The emphasis on collaboration suggests a dynamic, team-oriented atmosphere where in-person interaction is valued for driving innovation and project success.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely conduct an initial assessment to gauge candidate fit for the role's requirements, experience, and location.

• Hiring Manager Interview: Focus on assessing technical expertise in UX design, Workday, business architecture, and AI integration. Expect questions about past projects and problem-solving approaches.

• Portfolio Review & Technical Assessment: A dedicated session to present and discuss portfolio case studies. This may involve a live demonstration of design thinking, wireframing/prototyping tools, and technical solutions. A practical exercise or technical challenge related to UX design or Workday integration might be included.

• Team/Stakeholder Interviews: Meetings with key team members (e.g., HRIS Analysts, other developers) and potentially HR stakeholders to evaluate collaboration style, communication skills, and cultural fit within the broader HR and Technology teams.

• Final Interview: Likely with senior leadership to discuss strategic alignment, long-term vision, and overall fit for the Principal role.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio around 2-3 strong case studies that best represent your capabilities in UX design, Workday, and business architecture.

• Tell a Story: For each case study, clearly articulate the business challenge, your specific role and contributions, the process you followed, and the quantifiable outcomes achieved.

• Highlight Key Skills: Explicitly point out how your work demonstrates expertise in UX design, Workday integration, business architecture, AI concepts, and Agile methodologies.

• Visual Clarity: Ensure your visual assets (wireframes, prototypes, final designs) are clean, well-organized, and effectively communicate your design intent and technical execution.

• Quantify Results: Whenever possible, use data and metrics to demonstrate the business value and impact of your UX solutions.

• Tailor to PNC: If possible, subtly align your examples to the challenges or goals of a large financial institution like PNC, emphasizing scalability, security, and user adoption.

Challenge Preparation:

• UX Design Fundamentals: Be prepared to discuss core UX principles, user-centered design processes, and common usability heuristics.

• Workday Integration Scenarios: Anticipate questions about common Workday modules, integration points, and how UX design can enhance employee interaction with these systems.

• Business Architecture Thinking: Practice articulating how you translate business requirements into experience-driven solutions and map user journeys.

• AI & Emerging Tech: Be ready to discuss your understanding of Agentic AI and how it can be applied to improve HR applications, potentially referencing Copilot Studio.

• Problem-Solving: Prepare to walk through a hypothetical or past problem, detailing your analytical approach, proposed solutions, and how you would measure success.

📝 Enhancement Note: The emphasis on a portfolio review and potential practical exercises suggests that demonstrating tangible skills and a structured approach to problem-solving will be critical. Candidates should be prepared to articulate their thought process and the business impact of their work extensively.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Tools like Figma, Sketch, Adobe XD, or similar for wireframing, prototyping, and interactive design.

• Workday HCM: Deep functional and technical understanding of Workday, including its user interface capabilities and integration points.

• JIRA: Essential for Agile project management, task tracking, dependency management, and workflow visualization.

• SharePoint: Familiarity with designing and enhancing user experiences within SharePoint environments.

Analytics & Reporting:

• Business Analytics Tools: Ability to leverage data from HR systems and analytics platforms to inform design decisions and measure UX effectiveness. Specific tools may vary, but a strong analytical mindset is key.

• Reporting Dashboards: Experience creating or contributing to dashboards that visualize HR system usage, employee engagement, and UX performance metrics.

CRM & Automation:

• HRIS Systems: Primarily Workday, but familiarity with other HR Information Systems that may integrate with Workday is beneficial.

• Automation Tools: Experience in identifying and implementing automation for HR workflows.

• AI & Intelligent Assistants: Familiarity with Agentic AI concepts and preferred tools like Copilot Studio for creating enhanced user experiences.

📝 Enhancement Note: The technology stack clearly points to a need for proficiency in modern UX design tools, deep Workday expertise, and experience with Agile project management. The integration of AI and automation tools like Copilot Studio is a significant plus, indicating a forward-looking approach to HR technology.

👥 Team Culture & Values

Operations Values:

• Customer Focused: A core value at PNC, emphasizing the understanding of employee needs as internal customers and designing solutions that align with those needs for maximum satisfaction and efficiency.

• Managing Risk: A critical value in the financial services industry, requiring meticulous attention to detail, adherence to policies, and a proactive approach to identifying and mitigating risks in all design and development efforts.

• Innovation & Efficiency: While established, PNC also seeks to modernize and automate. This role embodies values of driving efficiency through automation and leveraging new technologies like AI to innovate employee experiences.

• Collaboration & Inclusion: Fostering a supportive and inclusive workplace culture where diverse perspectives contribute to better solutions and employee well-being.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where seamless integration with HRIS Analysts, Workday teams, IT, and HR stakeholders is paramount for success.

• Process Review Culture: An environment that encourages feedback exchange on designs, workflows, and implemented solutions to ensure continuous improvement.

• Knowledge Sharing: A culture that promotes sharing best practices in UX design, Workday development, and process optimization, likely through team meetings, documentation, and informal channels.

📝 Enhancement Note: The combination of customer focus, risk management, and a drive for innovation suggests a culture that balances stability with progress. Operations professionals in this environment need to be detail-oriented, compliant, and adaptable to new technologies while maintaining a strong user-centric approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Legacy Systems: Integrating modern UX design and AI capabilities with existing enterprise HR systems, particularly Workday, while adhering to strict financial industry regulations and enterprise standards.

• Driving Adoption of New Technologies: Effectively communicating the value and facilitating the adoption of new UX designs and AI-powered features among a diverse employee base with varying technical proficiencies.

• Navigating Complex Stakeholder Needs: Managing expectations and aligning design strategies with multiple HR and technology stakeholders who may have competing priorities or different visions for HR applications.

• Keeping Pace with Evolving AI Landscape: Continuously learning and adapting to the rapid advancements in Agentic AI and related tools to ensure that solutions remain cutting-edge and effective.

Learning & Development Opportunities:

• Specialized Training: Opportunities to gain deeper expertise in Workday modules, advanced UX/UI design techniques, and emerging AI technologies through internal resources and external courses.

• Industry Conferences & Certifications: Potential to attend relevant UX, HR Tech, or AI conferences and pursue certifications that enhance professional development.

• Mentorship & Leadership: Access to mentorship from senior leaders and opportunities to develop leadership skills by mentoring junior team members and leading key initiatives.

• Cross-Functional Projects: Involvement in projects that span different departments and technology stacks, broadening understanding of the broader enterprise architecture and business operations.

📝 Enhancement Note: This role presents a significant opportunity for growth by tackling complex challenges at the intersection of HR technology, UX design, and AI. Candidates who are proactive in learning and can navigate these challenges will find ample room for professional development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led the UX redesign of a critical enterprise application. What was the business challenge, your process, and the measurable impact?" (Focus on process, methodology, and ROI)

• "How would you approach integrating Agentic AI capabilities into a Workday module to improve employee self-service? What are the key considerations and potential pitfalls?" (Focus on strategic thinking and AI application)

• "Walk us through your process for translating complex business requirements from HR stakeholders into actionable UX design specifications and development plans." (Focus on business architecture and translation skills) Company & Culture Questions:

• "How do you see your role contributing to PNC's overall mission of customer focus and managing risk?" (Focus on aligning with core company values)

• "Describe your experience working in an Agile environment. How do you manage dependencies and communicate progress with product owners and engineers?" (Focus on collaboration and process adherence)

• "What are your thoughts on the importance of UX in enterprise HR applications, especially within a large financial institution?" (Focus on understanding the context and impact) Portfolio Presentation Strategy:

• Start with the "Why": Begin each case study by clearly stating the business problem or user need.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) to illustrate your design process and final solutions. Explain your rationale behind key design decisions.

• Quantify Impact: Present metrics and data that demonstrate the success of your projects (e.g., efficiency gains, user satisfaction scores, reduction in support tickets).

• Highlight Collaboration: Explain how you collaborated with developers, stakeholders, and users throughout the project lifecycle.

• Address AI/Workday specifics: If applicable, highlight how your projects involved Workday or demonstrated an understanding of AI's potential in enterprise applications.

📝 Enhancement Note: Candidates should prepare to showcase not only their technical UX skills but also their strategic thinking, business acumen, and ability to operate effectively within a large, regulated organization like PNC. Demonstrating an understanding of AI's potential impact on employee experience will be a significant differentiator.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday portal link.

• Tailor Your Resume: Customize your resume to highlight experience in UX design, Workday, business architecture, front-end development, and any AI/automation projects. Use keywords from the job description and emphasize achievements with quantifiable results.

• Curate Your Portfolio: Select 2-3 strong case studies that best showcase your skills relevant to this role. Ensure they clearly demonstrate your process, contributions, and the impact of your work, with a focus on enterprise applications, HR systems, or complex workflow optimization.

• Prepare Your Narrative: Practice articulating your experience and case studies concisely and impactfully. Be ready to discuss your approach to problem-solving, collaboration, and driving UX improvements in an enterprise setting.

• Research PNC: Understand PNC's business, its values (Customer Focused, Managing Risk), and its commitment to technology and employee experience. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.