UX Designer Senior

📍 Job Overview

Job Title: UX Designer Senior

Company: Jobgether (Partner Company)

Location: South Africa

Job Type: Full-time

Category: UX/Product Design

Date Posted: 2026-06-08T00:00:00

Experience Level: Mid-Senior Level (3-5+ years)

Remote Status: Remote OK

🚀 Role Summary

• Design and refine end-to-end user experiences for an AI-enabled customer support platform, focusing on complex operational environments.

• Translate evolving product requirements into high-fidelity, implementation-ready designs, guiding engineering and product delivery.

• Collaborate closely with product, content, business, and technical teams to create intuitive, efficient, and accessible workflows for real-world decision-making.

• Play a key role in maintaining design continuity and usability during a critical product transition phase, ensuring seamless user experiences across evolving systems.

📝 Enhancement Note: This role emphasizes deep collaboration within a fast-moving, Agile environment, requiring strong ownership and the ability to bring clarity to ambiguous requirements. The "AI-enabled customer support platform" context suggests a focus on complex data visualization, decision support tools, and potentially interaction with AI-generated insights or agent assistance features.

📈 Primary Responsibilities

• Design high-fidelity user interfaces, interactive prototypes, and comprehensive UX documentation using Figma for enterprise-grade, AI-enabled support tools.

• Define and meticulously refine end-to-end user journeys, encompassing intricate workflows, interaction patterns, edge cases, and system states for robust application design.

• Collaborate effectively with product managers, engineers, content strategists, and business stakeholders to translate complex requirements into structured, scalable, and implementable design solutions.

• Document detailed design decisions, screen behaviors, and interaction logic with precision to ensure accurate and efficient implementation by the engineering team.

• Contribute to and actively maintain established design systems, ensuring consistency, scalability, and reusability of UX patterns across the product suite.

• Iterate on designs based on critical feedback from cross-functional teams, technical constraints, and usability testing outcomes to enhance user satisfaction and product effectiveness.

• Support Agile delivery cycles through active participation in sprint reviews, backlog refinement sessions, and prompt design adjustments to maintain development momentum.

• Embed accessibility and human-centered design principles throughout the entire design process to ensure inclusive and equitable user experiences.

📝 Enhancement Note: The emphasis on "implementation-ready designs," "structured design solutions," and "accurate implementation" highlights the need for a UX Designer Senior who not only excels at ideation but also at detailed execution and clear documentation. This role bridges the gap between conceptual design and production-level assets, requiring a strong understanding of technical feasibility.

🎓 Skills & Qualifications

Education: Specific educational requirements are not detailed, but a Bachelor's or Master's degree in HCI, Design, Computer Science, or a related field is often preferred for senior roles. A strong portfolio demonstrating equivalent practical experience will be highly valued.

Experience: 3–5+ years of dedicated experience in UX or Product Design, with a proven track record of delivering high-fidelity, production-ready work, particularly within complex enterprise environments.

Required Skills:

• Advanced proficiency in Figma, including in-depth knowledge of components, auto layout, responsive design features, variants, and advanced prototyping capabilities.

• Demonstrated experience designing complex workflows, enterprise-level tools, or sophisticated service-oriented applications that solve intricate user problems.

• Strong ability to translate abstract business and technical requirements into clear, intuitive, and actionable user experiences.

• Proven experience working within and contributing to established design systems, ensuring consistency and scalability of UX patterns.

• Familiarity with designing multi-state interfaces, including robust handling of error states, loading sequences, and various edge cases.

• Excellent collaboration and communication skills, with a proven ability to work effectively across diverse cross-functional teams (Product, Engineering, Business).

• Ability to thrive and adapt in Agile environments with dynamic priorities and shifting project requirements. Preferred Skills:

• Experience designing products or features within AI-driven applications, particularly those related to customer support, agent assist, or intelligent automation.

• Exposure to designing interfaces for chatbot, virtual assistant, or conversational AI experiences.

• Familiarity with designing for regulated industries such as healthcare or insurance, understanding compliance and data privacy considerations.

📝 Enhancement Note: The "3-5+ years" experience level, coupled with the mention of "enterprise-grade" and "complex operational environments," suggests a need for a candidate who has moved beyond entry-level or purely consumer-focused design. The emphasis on Figma proficiency, design systems, and detailed documentation points to a need for a highly skilled and execution-oriented designer.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a minimum of 3-5 significant UX/Product Design projects, showcasing your end-to-end design process from discovery to delivery.

• Include at least one comprehensive case study detailing the design of a complex workflow or enterprise-level tool, highlighting problem definition, user research, design iterations, and final solution.

• Showcase your proficiency in Figma, including examples of component libraries, auto layout usage, and interactive prototypes that simulate real-world user flows.

• Clearly articulate the impact of your design solutions, ideally with quantifiable metrics or qualitative feedback demonstrating improved usability, efficiency, or user satisfaction. Process Documentation:

• Provide examples of how you have documented design decisions, user flows, screen behaviors, and interaction logic to support engineering implementation.

• Include evidence of your contribution to or creation of design system components, illustrating how you ensure consistency and scalability.

• Showcase your approach to iterating on designs based on feedback, technical constraints, and usability considerations, detailing the rationale behind changes.

📝 Enhancement Note: For a Senior UX Designer role, especially one involving complex enterprise tools and AI, the portfolio is critical. It should not just present final designs but heavily emphasize the process, the thinking, and the collaboration involved. Demonstrating how designs were translated into implementation-ready assets and how they solved complex operational problems will be key.

💵 Compensation & Benefits

Salary Range: Based on the experience level (3-5+ years), the complexity of the role (enterprise AI-enabled platform), and its location in South Africa, a competitive salary range for a Senior UX Designer would typically fall between ZAR 600,000 to ZAR 900,000 per annum. This estimate considers market rates for experienced design professionals in South Africa, adjusted for the specialized skills and responsibilities outlined.

Benefits:

• Competitive compensation package: Aligned with experience and market standards, reflecting the senior nature of the role.

• Remote-friendly work model: Offers flexibility, with potential for occasional in-person collaboration depending on project and client needs, aligning with the "Remote OK" status.

• Opportunity to work on cutting-edge AI-enabled product experiences: Exposure to innovative technologies and challenging design problems in a growing field.

• Collaborative, cross-functional environment: Work alongside dedicated product, engineering, and business teams, fostering a strong product and design culture.

• Exposure to enterprise-scale systems and complex UX challenges: Gain experience with sophisticated platforms and large-scale design problems.

• Professional growth opportunities: Access to challenging, high-impact projects that foster skill development and career advancement.

• Inclusive and knowledge-sharing team culture: An environment that values collaboration, learning, and mutual support among team members.

Working Hours: The role is listed as Full-time, implying a standard 40-hour work week. The "Remote-friendly work model" suggests flexibility in scheduling, though core hours for collaboration with cross-functional teams will likely be expected.

📝 Enhancement Note: Salary estimates are based on general market data for Senior UX Designers in South Africa and may vary significantly based on the specific partner company's compensation philosophy, the candidate's exact experience, and negotiation. The benefits listed are directly drawn from the job description, emphasizing aspects relevant to operations and tech professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: The partner company operates in the technology sector, specifically focusing on AI-enabled solutions for customer support. This industry is characterized by rapid innovation, data-driven decision-making, and a strong emphasis on user experience to drive adoption and efficiency.

Company Size: While not explicitly stated, the mention of "partner company" and the use of an AI-powered matching process by Jobgether suggests a company that is likely established enough to have complex operational needs and invest in specialized roles, but possibly agile enough to leverage external platforms for talent acquisition. It could range from a mid-sized tech firm to a larger enterprise.

Founded: The founding date is not specified. However, the focus on "cutting-edge AI-enabled product experiences" and "critical product transition phase" implies a company that is either a mature player innovating in AI or a growing startup scaling its offerings.

Team Structure:

• The UX Designer Senior will likely be part of a dedicated Product Design or UX team, potentially reporting to a Design Lead or Head of Product.

• The role involves close reporting and collaboration with Product Managers, Engineering Leads, and potentially AI/Data Science teams.

• Cross-functional collaboration is a core aspect, requiring seamless integration with business stakeholders, content strategists, and engineering teams throughout the product development lifecycle. Methodology:

• The team likely employs data analysis to inform design decisions, leveraging insights from user behavior, performance metrics, and AI outputs.

• Workflow planning and optimization strategies will be central to the design process, aiming to enhance efficiency and usability within complex operational environments.

• The company embraces modern practices for automation and efficiency, likely integrating design tools with development workflows (e.g., Agile, CI/CD principles).

Company Website: https://jobgether.com/how-jobgether-works (This links to Jobgether's platform, not the partner company's website, as Jobgether manages the application process.)

📝 Enhancement Note: The information here is inferred based on the job description's context about the product and the application process. The partner company's specific culture would need to be researched further once an application is submitted or an interview is scheduled.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, positioned at a mid-to-senior level within the design and product development hierarchy. It requires a significant degree of autonomy, strategic thinking, and the ability to mentor or guide less experienced designers if the team structure allows. The focus is on delivering complex, production-ready designs and influencing product direction through user experience expertise.

Reporting Structure: The Senior UX Designer will likely report to a Design Manager, Head of Product, or a Senior Product Lead. They will work closely with Product Managers and Engineering teams, forming a core part of the product development triad.

Operations Impact: The role's impact is directly tied to the usability, efficiency, and adoption of the AI-enabled customer support platform. By designing intuitive workflows and effective interfaces, the Senior UX Designer will directly influence:

• Operational Efficiency: Reducing time spent by service representatives on tasks, minimizing errors.

• Customer Satisfaction: Improving the quality and speed of customer support interactions.

• Product Adoption: Ensuring the platform is user-friendly and valuable, driving widespread use.

• Revenue Impact: Indirectly, by improving customer retention and service efficiency, which can lead to cost savings and increased revenue.

Growth Opportunities:

• Leadership Potential: Opportunity to take on lead design roles on major projects, mentor junior designers, and contribute to design strategy.

• Specialization: Deepen expertise in AI-driven interfaces, complex enterprise UX, or specific industry domains (e.g., healthcare, insurance).

• Cross-functional Advancement: Potentially transition into Product Management or UX Strategy roles by leveraging a deep understanding of user needs and business objectives.

• Continuous Learning: Engage with cutting-edge AI technologies and evolving UX best practices through challenging project work and potential training opportunities.

📝 Enhancement Note: The "AI-enabled customer support platform" and "complex operational environments" suggest that career growth could involve becoming an expert in designing for these specific, high-value niches within the tech industry.

🌐 Work Environment

Office Type: The job is listed as "Remote OK," and the description mentions a "Remote-friendly work model." This indicates that the primary work environment is remote. However, the phrase "depending on project and client needs" might suggest occasional requirements for in-person meetings or collaboration sessions, potentially at a company office or a co-working space, though this is not explicitly stated.

Office Location(s): While the role is based in South Africa and is remote-friendly, the partner company may have physical office locations that remote employees could choose to work from if desired or for specific meetings. Specific office locations are not provided.

Workspace Context:

• The remote work setup necessitates a self-disciplined approach to managing time and tasks.

• Collaboration will heavily rely on digital tools (e.g., Figma, Slack, Zoom, project management software) for seamless interaction with the distributed team.

• Access to robust internet connectivity and a dedicated, ergonomic workspace is essential for productivity.

• Opportunities for team interaction might occur through virtual team-building activities, regular video calls, and online collaboration sessions.

Work Schedule: The role is full-time, typically around 40 hours per week. The remote-friendly nature offers flexibility in managing one's daily schedule, provided that core working hours for collaboration with global or regional teams are observed.

📝 Enhancement Note: The "Remote OK" status for South Africa suggests that the partner company is open to hiring talent across the country, allowing for a distributed workforce. The emphasis on Agile and cross-functional collaboration implies a need for proactive communication and scheduling to bridge any time zone differences.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening (Jobgether AI): Your application will be processed by Jobgether's AI system for an objective match against core requirements. Top candidates are shortlisted.

• Hiring Company Review: The shortlisted candidates' profiles and portfolios are shared with the partner company's internal hiring team.

• Hiring Manager/Team Interview: Expect interviews with the hiring manager and potentially other senior members of the design or product team. This stage will likely focus on your experience, design process, and problem-solving skills. Be prepared to discuss your portfolio in detail.

• Design Challenge/Case Study: A practical assessment may be given, requiring you to tackle a design problem relevant to the company's product. This could involve wireframing, prototyping, or presenting a solution.

• Cross-functional Team Interaction: You might meet with product managers, engineers, or other stakeholders to assess collaboration style and communication effectiveness.

• Final Interview/Offer: A final discussion to assess cultural fit and confirm details before an offer is extended.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best align with the requirements of a Senior UX Designer working on enterprise AI-enabled platforms. Highlight projects demonstrating complex workflow design, system thinking, and detailed execution.

• Process Over Polish: While visual appeal matters, focus on clearly articulating your design process: problem identification, user research, ideation, iteration, testing, and final implementation. Use visuals (sketches, wireframes, flows) to illustrate your journey.

• Quantify Impact: Where possible, include metrics or qualitative feedback that demonstrate the success of your designs (e.g., improved task completion time, reduced error rates, increased user satisfaction scores).

• Figma Proficiency Showcase: Include examples of your Figma work, such as component libraries, auto layout usage, or interactive prototypes, to demonstrate your advanced skills.

• Storytelling: Frame each project as a narrative—the challenge, your role, your solution, and the outcome. Be prepared to walk through your portfolio and answer in-depth questions about your decision-making.

Challenge Preparation:

• Understand the Product: Research the partner company's AI-enabled customer support platform, its target users, and the problems it aims to solve.

• Focus on Workflow: Given the role's description, expect challenges related to designing complex user flows, handling edge cases, and ensuring efficient task completion within an operational context.

• Design System Thinking: Be prepared to discuss how you would approach designing within or contributing to an existing design system.

• AI/ML Context: If applicable, consider how AI features might be integrated into the user experience and how you would design for trust, transparency, and effective human-AI collaboration.

• Presentation Skills: Practice articulating your design rationale clearly, concisely, and persuasively, as you will likely need to present your solutions to stakeholders.

📝 Enhancement Note: The Jobgether platform's AI screening means a strong initial match on keywords and experience is crucial. The subsequent stages will heavily rely on demonstrating practical senior-level UX skills, particularly in complex enterprise environments and with Figma.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly stated as a requirement for advanced proficiency. Expect to use it for UI design, wireframing, prototyping, component creation, and collaboration.

• Prototyping Tools: While Figma has strong prototyping capabilities, familiarity with other tools like InVision, Adobe XD, or Axure may be beneficial.

• Design System Management Tools: Understanding how to work with and contribute to design systems, potentially using tools integrated with Figma or dedicated platforms.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Mixpanel, Amplitude, or Pendo for understanding user behavior and tracking feature adoption.

• Data Visualization Tools: Exposure to tools like Tableau, Power BI, or Looker might be useful for understanding performance data that informs design decisions.

CRM & Automation:

• CRM Systems: While not directly a design tool, understanding how enterprise CRM systems (e.g., Salesforce, Dynamics 365) integrate with or are used by customer support agents can provide valuable context.

• Project Management Tools: Proficiency with Agile project management tools such as Jira, Asana, Trello, or Monday.com for managing workflows and collaborating with engineering.

• Collaboration & Communication Tools: Slack, Microsoft Teams, Zoom, Google Workspace for daily communication and virtual meetings.

📝 Enhancement Note: The core requirement is advanced Figma skills. The other tools listed are common in tech environments and support the collaborative and data-informed aspects of product development, which are crucial for a Senior UX Designer role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the end-user, ensuring that designs solve real problems and enhance operational efficiency.

• Collaboration: A strong emphasis on working effectively with cross-functional teams (Product, Engineering, Business) to achieve shared goals.

• Excellence & Craftsmanship: A dedication to high-quality design execution, attention to detail, and delivering polished, implementation-ready assets.

• Data-Driven Decision-Making: Utilizing data and insights to inform design choices and measure the impact of design solutions.

• Continuous Improvement: An iterative approach to design, embracing feedback and adapting to evolving requirements and technologies.

Collaboration Style:

• Integrated Teamwork: Expect to be embedded within product teams, working closely with engineers and product managers daily.

• Open Communication: A culture that encourages open feedback, constructive critique, and transparent discussions regarding design decisions and challenges.

• Knowledge Sharing: A willingness to share expertise, best practices, and design patterns, possibly through design critiques, documentation, or internal workshops.

• Agile Adaptation: A flexible approach to collaboration that adapts to the fast pace of Agile development cycles.

📝 Enhancement Note: The values and collaboration style are inferred from the job description's emphasis on cross-functional work, Agile methodology, and the nature of building complex enterprise software.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of AI-Enabled Systems: Designing intuitive interfaces for AI-driven tools that can be complex and require users to trust and effectively utilize automated insights or suggestions.

• Bridging Product Transition: Ensuring design continuity and a smooth user experience during a critical product transition phase, which may involve legacy systems and new developments.

• Ambiguous Requirements: Navigating and bringing clarity to potentially ambiguous or evolving product requirements in a fast-moving environment.

• Enterprise-Scale UX: Designing for sophisticated enterprise users with specific operational needs and high expectations for efficiency and reliability.

Learning & Development Opportunities:

• Deep Dive into AI UX: Gaining specialized expertise in designing for artificial intelligence and machine learning applications, a highly in-demand skill.

• Enterprise Software Design Mastery: Enhancing skills in creating robust, scalable, and user-friendly solutions for complex business environments.

• Cross-functional Leadership: Developing leadership capabilities through close collaboration with product and engineering, potentially influencing product strategy.

• Industry Exposure: Understanding the nuances of customer support operations and potentially regulated industries like healthcare or insurance.

📝 Enhancement Note: The challenges are derived from the specific context of an AI-enabled customer support platform and the "critical product transition phase" mentioned. Growth opportunities are aligned with the senior nature of the role and the cutting-edge technology involved.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you translated a complex business requirement into a user-friendly design for an enterprise application. What was your process, and what was the outcome?" (Focus on your structured approach, problem-solving, and impact.)

• "How do you approach designing for AI-driven features? What considerations do you make for user trust, data interpretation, and human-AI collaboration?" (Highlight your understanding of AI UX principles and potential challenges.)

• "Walk me through a project where you had to work within or contribute to a design system. How did you ensure consistency and scalability?" (Demonstrate your familiarity with design systems and their importance.) Company & Culture Questions:

• "What interests you about designing for AI-enabled customer support platforms?" (Show genuine curiosity and research into the company's domain.)

• "How do you handle situations where there are conflicting priorities or feedback from different stakeholders?" (Illustrate your collaboration and negotiation skills.)

• "Describe your experience working in an Agile environment. How do you manage design deliverables within sprint cycles?" (Highlight your adaptability and efficiency.) Portfolio Presentation Strategy:

• Elevator Pitch: Be ready to give a concise 1-2 minute overview of your most relevant project.

• Deep Dive into Process: For each selected project, clearly articulate: the problem, your specific role, the research/discovery phase, key design decisions and iterations, your Figma work (flows, components, prototypes), and the final outcome/impact.

• Focus on Figma: Be prepared to share your screen and walk through specific Figma files to showcase your advanced skills (components, auto layout, variants, prototyping).

• Quantify & Qualify: Use data and user feedback to support the success of your designs. If metrics aren't available, use strong qualitative reasoning.

• Ask Insightful Questions: Prepare thoughtful questions about the team, product roadmap, design challenges, and company culture to demonstrate engagement and strategic thinking.

📝 Enhancement Note: The interview preparation is tailored to a Senior UX Designer role, emphasizing the need to showcase advanced Figma skills, experience with complex enterprise products, and an understanding of AI integration. The Jobgether process means initial screening will be heavily reliant on matching the resume and portfolio to keywords.

📌 Application Steps

To apply for this UX Designer Senior position:

• Submit your application through the provided Jobgether link. Ensure your profile and resume are up-to-date.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating complex workflow design, enterprise-level applications, and advanced Figma proficiency. Focus on case studies that showcase your end-to-end design process and impact.

• Resume Optimization: Ensure your resume clearly lists your 3-5+ years of experience and explicitly mentions key skills like Figma, design systems, enterprise UX, and Agile methodologies. Quantify achievements where possible.

• Jobgether AI Match: Understand that Jobgether's AI will perform an initial screening. Use keywords from the job description naturally within your application materials.

• Partner Company Research: Once shortlisted, research the partner company (if identifiable) and the specific AI-enabled customer support platform to understand their market, users, and potential design challenges.

• Interview Preparation: Practice articulating your design process, decision-making, and collaboration style, especially concerning complex enterprise and AI-driven products. Prepare to walk through your portfolio in detail.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.