UX Designer Movir

📍 Job Overview

Job Title: Senior UX Designer bij Movir

Company: NN Group

Location: Nieuwegein, Utrecht, Netherlands

Job Type: Full time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: 2026-09-25

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Drive the improvement of Movir's digital customer journey through user-centered design principles and data-driven insights.

• Conduct qualitative and quantitative user research, including usability testing, to identify and validate solutions for customer pain points.

• Design and iterate on interactive prototypes, leveraging and contributing to the company's design system.

• Analyze customer feedback, research findings, and available data to advise stakeholders on UX enhancements and customer-centric decisions.

• Collaborate within a multidisciplinary Change Team and contribute to the broader NN Design guild to foster continuous learning and development.

📝 Enhancement Note: This role is positioned as a "Senior UX Designer" within the "Change Team Nieuwe Klanten" at Movir, a subsidiary of NN Group. The focus is on improving the digital customer journey, indicating a strong emphasis on end-to-end user experience design, from initial orientation to application and acceptance. The role requires a blend of research, design, and stakeholder advisory skills, operating within an Agile framework.

📈 Primary Responsibilities

• Conduct qualitative and quantitative user research, including usability testing, to uncover customer pain points and validate proposed solutions.

• Facilitate workshops and creative sessions, such as Design Sprints, to drive ideation and collaborative problem-solving.

• Design and iterate on holistic, interactive prototypes, ensuring consistency with and contributing to the established design system.

• Analyze customer feedback, research results, and relevant data to provide actionable insights and recommendations to stakeholders regarding UX improvements.

• Act as the primary advocate for the user within change initiatives, translating user needs into tangible design improvements for digital products and services.

• Collaborate effectively with Business Process Managers, Customer Journey Experts, Communication Advisors, and Product Owners within the multidisciplinary Change Team.

• Contribute to the NN Design guild by sharing knowledge, participating in co-creation sessions, and engaging with over 80 designers across NN Group.

• Ensure designs and user experiences align with business objectives and technological capabilities.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to UX design, emphasizing research, prototyping, and collaboration. The inclusion of "Design Sprint" facilitation and contribution to a "design system" points towards a need for modern UX methodologies and a structured approach to design. The dual reporting structure (Change Team and NN Design Guild) suggests opportunities for both focused project impact and broader professional development.

🎓 Skills & Qualifications

Education:

• A completed relevant HBO (University of Applied Sciences) or WO (University) degree in a related field such as Human-Computer Interaction, Design, Psychology, or a related discipline. Experience:

• A minimum of 5 years of experience as a UX Designer, with a proven track record in an Agile working environment.

• Demonstrated experience applying skills in user research, information architecture, and (mobile) interaction design.

• Extensive experience with ideation techniques and facilitating creative sessions to achieve collaborative and well-supported designs. Required Skills:

• User Research: Proficient in conducting various forms of user research (qualitative and quantitative) to gather actionable insights.

• Usability Testing: Skilled in designing, executing, and analyzing usability tests to identify and address user experience issues.

• Interaction Design: Strong understanding of designing intuitive and effective user interactions across digital platforms.

• Figma (Enterprise): Deep, hands-on experience with Figma, including its enterprise-level features, for design, prototyping, and collaboration.

• Prototyping: Ability to create interactive prototypes at various fidelities to test and communicate design concepts.

• Design Systems: Experience working with and contributing to design systems to ensure consistency and scalability.

• Agile Methodologies: Familiarity and practical experience working within Agile development frameworks (Scrum, Kanban).

• Information Architecture: Competence in structuring and organizing digital content and navigation for optimal user flow.

• Workshop Facilitation: Proven ability to lead and facilitate design thinking workshops and creative sessions.

• Stakeholder Management: Effective communication and influencing skills to advise and gain buy-in from stakeholders.

Preferred Skills:

• Experience with mobile interaction design for both iOS and Android platforms.

• Familiarity with customer journey mapping tools and methodologies.

• Experience in data analysis to inform design decisions.

• Knowledge of ideation techniques beyond standard brainstorming.

• Understanding of NN Group's broader digital ecosystem and design standards.

📝 Enhancement Note: The requirement for "Deep experience with Figma (Enterprise)" is a critical technical skill. The emphasis on "5+ years of experience as a UX Designer in an Agile environment" signifies a need for a seasoned professional capable of independent work and contribution to mature processes. The preference for mobile interaction design and customer journey mapping aligns with the role's focus on enhancing the digital customer journey.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3-5 distinct UX design projects, demonstrating a clear process from problem identification to solution implementation.

• Projects should highlight your role in user research, ideation, prototyping, and usability testing.

• Evidence of contributions to or creation of design systems and adherence to established design principles.

• Case studies that clearly articulate the user problem, your design process, the solutions you developed, and the measurable impact of your work.

• Examples of how you translated complex business requirements and user needs into intuitive digital experiences. Process Documentation:

• Demonstrate experience in documenting user research findings, including methodologies used and key insights derived.

• Showcase examples of wireframes, user flows, and interactive prototypes developed throughout the design process.

• Provide evidence of how you iterated on designs based on user feedback and testing results.

• Include examples of collaboration with developers and product managers, illustrating your role in the handoff and implementation phases.

📝 Enhancement Note: For a Senior UX Designer role, a robust portfolio is paramount. It should not only display visual design skills but also a deep understanding and application of the UX process, research methodologies, and the ability to articulate the impact of design decisions. The emphasis on "Figma (Enterprise)" implies that portfolio work should ideally reflect skills within that tool.

💵 Compensation & Benefits

Salary Range: € 4.527 - € 6.036 per month (gross) This salary range is explicitly stated in the job description and is dependent on the candidate's knowledge and experience.

Benefits:

• 13th Month Salary & Holiday Pay: Paid monthly alongside your regular salary, providing enhanced financial predictability.

• Generous Leave: 27 vacation days per year (based on a 5-day workweek), plus three Diversity Days, offering ample time for rest and personal pursuits.

• Modern Pension Scheme: Administered by BeFrank, ensuring a competitive and forward-thinking retirement savings plan.

• Continuous Learning: Abundant training and development opportunities to foster professional growth and skill enhancement.

• Commuting Support: A second-class NS Business Card for unlimited travel on public transport, including private trips, or a kilometer allowance for personal vehicle use.

• Home Office Support: Reimbursements for internet costs and contributions towards creating an optimal home workspace.

Working Hours:

• Standard working hours are based on a 40-hour workweek. The hybrid nature of the role implies flexibility in scheduling, balancing in-office collaboration with remote work.

📝 Enhancement Note: The salary range provided is specific to the Netherlands and reflects a senior-level position within the UX design field. The benefits package is comprehensive, emphasizing financial security, work-life balance, and professional development, which are attractive to experienced professionals. The inclusion of a home office allowance and NS Business Card indicates a modern approach to employee support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Insurance (specifically, Movir is part of NN Group, a large insurance and asset management company).

Company Size: NN Group is a large, multinational organization. Movir itself operates within this larger structure, likely benefiting from the resources and stability of a major corporation while maintaining a focused team environment.

Founded: NN Group traces its origins back to the 19th century, with Movir focusing on specific insurance products. This long history suggests a stable and established company culture.

Team Structure:

• Change Team Nieuwe Klanten: A multidisciplinary team focused on enhancing the digital customer journey for new clients. This team likely comprises Business Process Managers, Customer Journey Experts, Communication Advisors, Product Owners, and this UX Designer. This structure promotes cross-functional collaboration and shared ownership.

• NN Design Guild: A broader community of over 80 designers across NN Group. This guild provides a platform for knowledge sharing, inspiration, co-creation, and professional development, fostering a strong internal design network.

• Reporting: The UX Designer reports within the Change Team Nieuwe Klanten, likely to a Product Development Manager or similar role, while also being part of the NN Design Guild for functional guidance and community.

Methodology:

• Agile Environment: The team operates within an Agile framework, emphasizing iterative development, flexibility, and rapid response to change.

• User-Centered Design: A core methodology that places the user's needs and experience at the forefront of all design and development efforts.

• Data-Driven Decision Making: Insights from user research, customer feedback, and available data are critical for informing design choices and strategic direction.

• Design Thinking & Sprints: The use of structured methodologies like Design Sprints encourages rapid prototyping, testing, and iteration to solve complex problems efficiently.

Company Website: NN Group Corporate Website and likely a specific website for Movir.

📝 Enhancement Note: Movir's integration into NN Group suggests a corporate environment that values stability and comprehensive employee benefits, while the specific "Change Team" and "Design Guild" indicate a focus on innovation and community within specific functional areas. The emphasis on Agile and user-centered design points to a modern, dynamic approach to product development.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a "Senior UX Designer." This implies a level of experience and autonomy where the individual is expected to lead design initiatives, mentor junior designers (potentially within the guild), and have a significant impact on product strategy and execution. The role requires not just execution but also strategic input and advisory capabilities.

Reporting Structure: The UX Designer will report to a Product Development Manager within the Change Team Nieuwe Klanten. They will also be part of the NN Design Guild, which provides a broader network for mentorship and collaboration with other UX professionals across NN Group. This dual structure offers both direct project leadership and broader professional community engagement.

Operations Impact: The role has a direct impact on Movir's ability to attract and retain customers by improving the digital customer journey. By making digital services simpler, more understandable, and user-friendly, the UX Designer contributes to increased customer satisfaction, higher conversion rates, reduced support costs, and ultimately, business growth. The work directly influences the perception and effectiveness of Movir's digital offerings.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as user research methodologies, interaction design for complex financial products, or accessibility standards.

• Leadership: Progress into a Lead UX Designer role, managing a team of designers or taking ownership of larger product areas.

• Cross-Functional Mobility: Transition into roles like Product Owner, Customer Journey Expert, or even roles within UX strategy or research leadership within NN Group.

• Mentorship: Develop leadership and coaching skills by mentoring junior designers within the NN Design Guild.

• Industry Exposure: Participate in NN Group's extensive training programs and potentially attend industry conferences to stay abreast of the latest UX trends and technologies.

📝 Enhancement Note: The "Senior" title and the structure of the NN Design Guild suggest clear pathways for career advancement, both vertically into leadership and horizontally into specialized or related roles within the larger NN Group. The emphasis on impact on customer journey and business growth highlights the strategic importance of this UX role.

🌐 Work Environment

Office Type: The role is based in Nieuwegein, Utrecht, suggesting a modern office environment typical of large financial institutions. As a hybrid role, it implies a mix of dedicated office space for collaboration and remote work flexibility.

Office Location(s): Nieuwegein - Utrechtse Poort. This location is easily accessible within the Utrecht region.

Workspace Context:

• Collaborative Environment: The multidisciplinary nature of the Change Team Nieuwe Klanten fosters a collaborative atmosphere where designers work closely with business, IT, and customer journey experts. The NN Design Guild further enhances this by connecting designers across the organization for knowledge sharing and co-creation.

• Tools and Technology: The role requires proficiency in Figma (Enterprise) and access to standard UX research and prototyping tools. The company likely provides the necessary hardware and software infrastructure to support these activities.

• Team Interaction: Regular team meetings, workshops, and design reviews are expected, providing ample opportunities for interaction with colleagues both within the immediate team and the wider design community.

Work Schedule: A standard 40-hour workweek is expected, with the flexibility inherent in a hybrid model. This allows for balancing focused design work at home with collaborative sessions and team engagement at the office.

📝 Enhancement Note: The hybrid work arrangement, coupled with the modern office in Nieuwegein, suggests a work environment that balances flexibility with the benefits of in-person collaboration. The strong emphasis on the design community (NN Design Guild) indicates a culture that values peer learning and shared expertise.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a call with a Talent Acquisition Specialist (Beau de Jong) to assess basic qualifications and cultural fit.

• Hiring Manager Interview: A discussion with the Product Development Manager (Thijs Bodmer) focusing on experience, approach to UX challenges, and alignment with the Change Team's goals. This stage will likely delve into your portfolio.

• Portfolio Review & Case Study Presentation: A dedicated session where you will present selected projects from your portfolio, explaining your process, design decisions, and the impact of your work. Be prepared for in-depth questions about your methodology and problem-solving skills.

• Team/Cross-functional Interview: You may meet with other members of the Change Team (e.g., a Product Owner, Customer Journey Expert) to assess collaboration style and understanding of multidisciplinary teamwork.

• Final Interview: Potentially with a senior leader to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best demonstrate your skills in user research, interaction design, prototyping (especially in Figma), and your impact on user experience and business goals. Prioritize projects relevant to financial services or complex digital journeys if possible.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the challenges you faced, your solutions, and the measurable outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your narrative.

• Highlight Figma Expertise: Be prepared to walk through specific Figma files, showcasing your proficiency with components, variants, auto layout, prototyping features, and collaboration tools within the platform. Mention your experience with enterprise-level features.

• Showcase Research & Iteration: Clearly demonstrate how user research informed your design decisions and how you iterated based on feedback and testing. This is crucial for a Senior UX Designer role.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced task completion time, improved satisfaction scores).

Challenge Preparation:

• Anticipate Design Challenges: Be prepared for a potential take-home assignment or an in-interview exercise that might involve analyzing a user flow, proposing improvements, or sketching out solutions for a given scenario. Focus on demonstrating your process and rationale.

• Think Through Stakeholder Management: Consider how you would communicate UX recommendations to non-design stakeholders, how you would handle conflicting feedback, and how you would advocate for the user's needs while balancing business objectives.

• Understand the NN/Movir Context: Research Movir's current digital offerings and NN Group's broader business goals. Consider how UX can support these objectives, particularly in the context of customer acquisition and digital transformation.

📝 Enhancement Note: The interview process is likely to be thorough, with a strong emphasis on practical application of UX skills, particularly through the portfolio review. Candidates should be prepared to articulate their design process, demonstrate Figma proficiency, and quantify the impact of their work.

🛠 Tools & Technology Stack

Primary Tools:

• Figma (Enterprise): This is a mandatory and critical tool for this role. Proficiency is expected in creating high-fidelity designs, interactive prototypes, managing design systems, and collaborating within an enterprise environment.

• User Research Tools: Experience with tools for conducting usability testing (e.g., UserTesting.com, Lookback), surveys (e.g., SurveyMonkey, Typeform), and qualitative data analysis.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial.

Analytics & Reporting:

• Web Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior on digital platforms.

• Data Visualization Tools: Experience with tools like Tableau, Power BI, or even advanced Excel/Google Sheets to interpret and present data insights to stakeholders.

• Customer Feedback Platforms: Tools for collecting and analyzing customer feedback (e.g., Zendesk, Qualtrics).

CRM & Automation:

• While not explicitly stated as a primary requirement for the UX Designer, understanding how UX design integrates with CRM systems (e.g., Salesforce) and marketing automation platforms can be advantageous for a holistic view of the customer journey.

📝 Enhancement Note: The explicit requirement for "Figma (Enterprise)" is a key technical skill. The role also implies a need to work with data from analytics, research, and feedback platforms to inform design decisions, highlighting a data-informed approach to UX.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep commitment to understanding and serving the customer, making their experience seamless and intuitive. This is evident in the focus on the digital customer journey.

• Collaboration & Teamwork: A strong emphasis on working together in multidisciplinary teams (Change Team) and across departments (NN Design Guild) to achieve shared goals.

• Innovation & Continuous Improvement: A drive to constantly seek better ways to serve customers through digital channels, embracing new methodologies like Design Sprints and iterative design.

• Data-Driven Decision Making: Relying on research, feedback, and analytics to guide design choices and validate solutions, ensuring effectiveness and impact.

• Ownership & Accountability: Taking responsibility for the user experience and driving improvements from research through to implementation.

Collaboration Style:

• Cross-functional Integration: Active collaboration with Business Process Managers, Customer Journey Experts, Communication Advisors, and Product Owners to ensure holistic solutions.

• Design Guild Engagement: Regular participation in knowledge sharing, co-creation, and feedback sessions with a broad community of designers across NN Group.

• Agile Workflow: Working within an Agile team means close, continuous collaboration with developers, product owners, and other team members to deliver value incrementally.

• Open Feedback Culture: Encouraging constructive feedback on designs and processes to foster continuous improvement and learning.

📝 Enhancement Note: The company culture appears to value a user-centric, collaborative, and data-informed approach to design and development. The dual structure of the immediate team and the broader design guild fosters both focused project execution and organizational-wide learning.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: As with any UX role, a key challenge will be to advocate for user needs while navigating business objectives, technical limitations, and project timelines.

• Driving Change in a Large Organization: Influencing stakeholders and driving adoption of UX best practices within a large, established company like NN Group can be challenging.

• Keeping Pace with Evolving Digital Expectations: The digital landscape is constantly changing; staying ahead of user expectations and technological advancements requires continuous learning.

• Translating Complex Financial Products into Simple Experiences: Making insurance products and processes understandable and easy to navigate for customers requires significant design skill and empathy.

Learning & Development Opportunities:

• Advanced UX Methodologies: Opportunities to deepen expertise in areas like advanced user research, service design, or UX strategy.

• Leadership Training: Development programs for aspiring design leaders or team managers within NN Group.

• Industry Best Practices: Access to NN Group's learning resources, potentially including industry conferences, workshops, and certifications relevant to UX and digital product development.

• Cross-Disciplinary Learning: Gaining insights from colleagues in business, product management, and IT to develop a more holistic understanding of product development.

📝 Enhancement Note: The challenges are typical for a senior role in a large organization, emphasizing the need for strong soft skills alongside technical UX expertise. The growth opportunities are well-defined, leveraging the resources of NN Group for professional development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to advocate for a user need that conflicted with business priorities. How did you approach it, and what was the outcome?" (Focus on your stakeholder management, persuasion skills, and data-backed arguments.)

• "Walk me through your process for conducting a usability test, from planning to reporting. What key metrics do you typically track?" (Demonstrate your systematic approach to research and analysis.)

• "How do you ensure consistency and scalability in your designs, particularly when working with a design system?" (Highlight your understanding of design systems and their importance.)

• "Describe a complex user journey you've designed or improved. What were the key pain points, and how did your design address them?" (Prepare a case study from your portfolio that showcases end-to-end journey design.) Company & Culture Questions:

• "What interests you about Movir and NN Group, and how do you see your UX skills contributing to our digital transformation?" (Research Movir's mission and NN Group's strategic goals.)

• "How do you approach collaborating within a multidisciplinary Agile team?" (Emphasize your teamwork, communication, and adaptability.)

• "How do you stay current with UX trends and best practices?" (Showcase your commitment to continuous learning.) Portfolio Presentation Strategy:

• Structure Your Presentation: For each project, clearly outline: Problem Statement, Your Role, Target Audience, Research Methods, Design Process (Wireframes, Prototypes, Iterations), Key Design Decisions, Challenges, Solutions, and Measurable Outcomes/Impact.

• Demonstrate Figma Mastery: Be ready to share your screen and navigate through Figma files, explaining your use of components, styles, auto layout, and prototyping features. Highlight any experience with Figma's enterprise-level capabilities.

• Focus on Impact: Quantify the results of your work whenever possible. Use metrics to show how your designs improved user experience or achieved business objectives.

• Be Prepared for Deep Dives: Expect detailed questions about your design decisions, research findings, and problem-solving approaches. Be ready to defend your choices with clear rationale.

• Showcase Collaboration: Briefly mention how you collaborated with developers, product managers, or other stakeholders during the project.

📝 Enhancement Note: The interview preparation should focus on demonstrating a strong, process-driven UX approach, proficiency in Figma, and the ability to articulate impact and collaborate effectively within an Agile, multidisciplinary environment.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided Workday link: https://nngroup.wd3.myworkdayjobs.com/WDExternal/job/Nieuwegein/Senior-UX-Designer-bij-Movir_REQ2708529

• Curate your portfolio to highlight 3-5 of your most relevant UX design projects, emphasizing your process, Figma proficiency, and impact. Ensure it clearly demonstrates your experience in user research, interaction design, and prototyping.

• Tailor your resume to showcase your 5+ years of experience in an Agile environment, specific UX skills (user research, information architecture, interaction design), and proficiency with Figma (Enterprise). Quantify achievements where possible.

• Prepare your portfolio presentation thoroughly, practicing your narrative for each project and being ready to demonstrate your Figma skills live. Anticipate questions about your design process and decision-making.

• Research Movir and NN Group to understand their business objectives, digital strategies, and customer focus. This will help you tailor your responses and demonstrate your alignment with their mission and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.