UX Designer - (Hybrid - Acton, MA or San Diego, CA)

📍 Job Overview

Job Title: UX Designer

Company: Insulet Corporation

Location: Acton, MA or San Diego, CA

Job Type: Full time

Category: Product Design / User Experience

Date Posted: 2026-09-16

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead and execute strategic and tactical UX design initiatives for Insulet's Omnipod Mobile App Suite on both Android and iOS platforms.

• Drive best-in-class user experience (UX) by translating high-level visions into compelling and innovative digital experiences for individuals managing diabetes.

• Act as a senior individual contributor, collaborating closely with software development, technical product management, systems teams, and QA within an agile development environment.

• Ensure designs are safe, effective, and delightful, adhering to FDA guidelines for medical devices while prioritizing user-centered design best practices.

📝 Enhancement Note: This role is positioned within the R&D group, indicating a focus on innovation and product development for Insulet's core applications, particularly the Omnipod platform. The emphasis on "changing the face of diabetes" and "once in a lifetime career program" suggests a high-impact, strategic role within a growing organization. The hybrid nature combined with specific office locations points to a structured approach to work-life balance within a regulated industry.

📈 Primary Responsibilities

• Develop tactical and innovation-driven UX initiatives for mobile applications (Android and iOS) within an agile framework, collaborating with Marketing, Technical Product Marketing, and Systems teams to define UX requirements.

• Design safe, effective, and delightful user experiences for mobile platforms using industry-standard tools (e.g., Creative Cloud, Sketch, Zeplin, Overflow/Invision/Azure), delivering wireframes, asset specifications, and GUI specifications.

• Engage in UX discussions with key technical integration partners (e.g., Glooko, Tidepool), understanding their requirements, APIs, and leading UX requirements, including branding considerations.

• Work collaboratively with User Research and Human Factors teams to iteratively test early concepts, apply user-centered design best practices, and drive research to validate design decisions.

• Present design concepts and user experience visions compellingly to various stakeholders, from tactical agile teams to customers, using whiteboards, storyboards, prototypes, wireframes, or interactive presentations.

• Collaborate with cross-functional teams to define world-class user experiences and a holistic customer journey across multiple touchpoints, including OOBE, web, mobile, product, integrations, and other wearables.

• Contribute to the development of Insulet's corporate UX design language, standards, and frameworks, ensuring brand consistency.

• Evangelize the value and role of UX design across the organization to foster a user-centric culture.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution and strategic contribution, requiring a candidate who can both create detailed UI assets and influence broader product strategy. The explicit mention of FDA guidelines and Human Factors underscores the critical nature of safety and compliance in this medical device context. Collaboration with external partners like Glooko and Tidepool suggests a need for strong integration design skills.

🎓 Skills & Qualifications

Education: Bachelor's degree or Master's degree in Psychology, Computer Science, Human-Computer Interaction (HCI), Industrial Engineering, Interaction Design, Design, Human Factors, or an equivalent field.

Experience: 1-3 years of relevant experience in UX and product design, with a focus on developing and implementing customer-centric products across multiple global touchpoints (product, mobile, web).

Required Skills:

• Advanced knowledge of industry-standard UX/Dev tools, including Invision/Balsamic/Azure, Zeplin, Creative Cloud, Framer, Sketch, HTML, CSS, JavaScript.

• Proficiency in usability standards, design heuristics, and responsive design techniques.

• Advanced understanding of Android and iOS UI guidelines and platform capabilities.

• Strong portfolio showcasing UX design work, with excellent storytelling and presentation skills.

• Minimum 1+ years of experience working in an agile development environment using tools such as JIRA, Confluence, Helix, or Aha!.

• Demonstrated experience and success in executing mobile application UX for consumer or medical devices, with a preference for medical devices or consumer wearables.

• Working knowledge of User Research tools and methodologies, with the ability to collaborate with researchers to drive user-centered design.

• Proven ability to work effectively with cross-functional teams on high-visibility initiatives in a distributed environment (e.g., Boston, San Diego, Tijuana). Preferred Skills:

• Ability to prototype designs when necessary.

📝 Enhancement Note: The experience requirement (1-3 years) is on the junior side for a role described as "senior individual contributor," suggesting Insulet might be looking for a highly promising candidate with strong foundational skills who can grow into the senior capacity. The extensive list of preferred tools indicates a need for broad technical familiarity. The emphasis on a "strong portfolio with strong storytelling and presentation skills" is paramount for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 1-3 years of UX and product design experience, with a clear emphasis on customer-centric product development across diverse touchpoints (mobile, web, product).

• Demonstrate proficiency in designing for both Android and iOS platforms, including adherence to respective UI guidelines.

• Include case studies that highlight the design process from problem definition to final solution, emphasizing user research, ideation, wireframing, prototyping, and user testing.

• Present detailed examples of mobile application UX execution, ideally within the consumer or medical device space, showcasing successful product launches or significant feature enhancements.

• Articulate the impact of your design decisions using data and user feedback, demonstrating how your work improved usability, effectiveness, or user satisfaction. Process Documentation:

• Detail your approach to working within an agile development environment, providing examples of how you've utilized tools like JIRA and Confluence for task management, collaboration, and documentation.

• Illustrate your experience in applying user-centered design principles and methodologies throughout the design lifecycle, including how you incorporate user research and usability testing into your workflow.

• Showcase your ability to translate complex requirements into clear wireframes, GUI specifications, and interactive prototypes, detailing the tools and techniques used.

• Provide examples of how you've collaborated with cross-functional teams (e.g., software development, product management, human factors, clinical) to ensure cohesive and effective product designs.

📝 Enhancement Note: The portfolio requirements are critical for this role. Candidates should prepare to present detailed case studies that not only showcase visual design but also the strategic thinking, problem-solving, and collaborative processes behind each project. Emphasis should be placed on demonstrating the ability to work within an agile, cross-functional, and regulated environment.

💵 Compensation & Benefits

Salary Range: $122,600 - $161,075 annually.

Benefits:

• Comprehensive Medical, dental, and vision insurance plans.

• 401(k) retirement savings plan with a company match.

• Paid Time Off (PTO) for vacation, sick leave, and personal days.

• Various employee wellness programs designed to support overall health and well-being.

Working Hours: 40 hours per week, with a hybrid work arrangement requiring on-site presence in Acton, MA or San Diego, CA offices.

📝 Enhancement Note: The provided salary range is competitive for a UX Designer role with 1-3 years of experience in these high-cost-of-living areas, especially within the medical device industry. The inclusion of "employee wellness programs" aligns with modern benefits packages. The explicit mention of "hybrid working arrangements" and "on-site work" clarifies expectations for physical presence.

🎯 Team & Company Context

🏢 Company Culture

Industry: Medical Devices, Healthcare Technology. Insulet operates in a highly regulated sector focused on innovation to improve patient outcomes and simplify chronic disease management. This industry demands rigorous adherence to quality standards, patient safety, and regulatory compliance (FDA).

Company Size: Large enterprise (described as having global offices and significant revenue growth). This scale suggests established processes, opportunities for specialized roles, and potential for complex cross-functional interactions.

Founded: 2000. With over two decades of operation, Insulet has a mature organizational structure and a proven track record in its market, having evolved significantly since its inception.

Team Structure:

• The UX Designer will be part of the R&D group, specifically focused on the Omnipod Mobile App Suite.

• This role operates within an agile environment, implying close collaboration with Software Development, Technical Product Management, Systems, and QA teams.

• The team is distributed across multiple locations, including Boston, San Diego, and Tijuana, requiring strong remote collaboration skills.

• Interaction with User Research, Human Factors, Clinical teams, and external integration partners is expected. Methodology:

• Data Analysis & Insights: While not explicitly detailed for UX, expect a strong reliance on user research data, usability testing feedback, and performance metrics to inform design decisions.

• Workflow Planning & Optimization: The role operates within an agile methodology, emphasizing iterative development, continuous feedback, and efficient workflow management.

• Automation & Efficiency: The company leverages technology for product delivery and internal operations. UX designers are expected to contribute to efficient design processes and potentially explore automation in design workflows.

Company Website: insulet.com, omnipod.com

📝 Enhancement Note: Insulet's culture appears to be driven by a mission to improve lives, combined with a focus on innovation, growth, and employee well-being, as evidenced by their awards and emphasis on collaboration. The medical device context implies a serious, quality-focused approach to work, balanced with the user-centricity expected of UX professionals.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a UX Designer with 1-3 years of experience, functioning as a senior individual contributor within the R&D group. It involves leading tactical and strategic design initiatives for mobile applications.

Reporting Structure: The UX Designer will work collaboratively within an agile team and report to a manager within the R&D group, likely a Director or Senior Manager of UX/Product Design. Direct reporting lines to cross-functional leads (e.g., Product Managers, Engineering Leads) will also be common for project-specific work.

Operations Impact: The UX Designer's impact is direct and significant on the user experience of Insulet's flagship Omnipod products. By creating world-class, safe, and effective mobile application designs, this role directly influences customer satisfaction, product adoption, patient outcomes, and the company's competitive standing in the diabetes management market. Strong UX is critical for a medical device company's success and regulatory approval.

Growth Opportunities:

• Skill Advancement: Develop expertise in designing for regulated medical devices, advanced mobile UX patterns for Android and iOS, and user-centered design within agile and FDA-compliant environments.

• Specialization: Potential to specialize further in areas like interaction design, user research integration, or design systems within the medical device domain.

• Leadership: As experience grows, opportunities may arise to lead larger design initiatives, mentor junior designers, or contribute to UX strategy at a higher level within R&D.

• Cross-functional Exposure: Gain deep understanding of product development lifecycles, clinical requirements, human factors engineering, and integration with third-party health platforms.

📝 Enhancement Note: While the role is described as "senior individual contributor," the experience level suggests it's an advanced junior or early-mid level position. Growth will likely involve deepening expertise within the medical device UX space and taking on more complex projects rather than immediate management roles.

🌐 Work Environment

Office Type: Hybrid work model, requiring on-site presence at Insulet offices in Acton, MA, or San Diego, CA. This suggests a blend of collaborative in-office time and remote flexibility.

Office Location(s):

• Acton, Massachusetts: Headquarters and manufacturing facility.

• San Diego, California: Another key office location for R&D and potentially other functions. Workspace Context:

• Collaborative Environment: The hybrid model and distributed teams necessitate strong collaboration tools and practices. Expect regular team meetings, design critiques, and cross-functional syncs, likely utilizing video conferencing and digital collaboration platforms.

• Operations Tools & Technology: Access to industry-standard UX/Dev tools (Creative Cloud, Sketch, Zeplin, InVision, JIRA, Confluence) is essential. The environment will likely be tech-forward, supporting digital design workflows.

• Team Interaction: Opportunities for direct interaction with software developers, product managers, researchers, and human factors experts, fostering a rich learning and collaborative exchange.

Work Schedule: Standard 40-hour work week, with the flexibility afforded by a hybrid arrangement. This schedule allows for dedicated time for deep work, design iteration, and collaborative sessions, balancing individual focus with team engagement.

📝 Enhancement Note: The hybrid arrangement indicates a modern work policy, but the requirement for on-site presence in specific locations is crucial for candidates. The emphasis on collaboration in a distributed, agile team suggests a dynamic and communicative work atmosphere.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess foundational UX skills, experience alignment, and adherence to requirements.

• Portfolio Presentation & Technical Interview: Candidates will likely present their portfolio, discussing design process, problem-solving, and outcomes. This may be followed by technical questions related to UX principles, mobile design, and relevant tools.

• Cross-functional Collaboration Interview: Discussions with members of the development, product management, and potentially human factors/clinical teams to assess collaboration style, communication skills, and ability to work within an agile, regulated environment.

• Hiring Manager Interview: Final discussion focusing on role fit, career aspirations, and cultural alignment with Insulet's mission and values.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best demonstrate your mobile UX design skills, problem-solving abilities, and experience with user-centered methodologies. Prioritize projects that showcase work on consumer or medical devices, if available.

• Storytelling is Key: For each project, clearly articulate the problem statement, your role and responsibilities, the design process followed, key challenges encountered, your solutions, and the measurable impact or outcomes achieved. Use visuals effectively to illustrate your journey.

• Highlight Process: Detail your use of UX tools (Sketch, InVision, JIRA, etc.) and your experience working within agile development cycles. Show how you collaborated with developers, product managers, and researchers.

• Demonstrate Understanding: If possible, tailor your presentation to Insulet's context, showcasing an understanding of medical device design considerations (safety, FDA compliance, user needs in chronic disease management).

Challenge Preparation:

• Design Exercise: Be prepared for a potential design challenge or case study, either take-home or live. This will likely involve a problem statement related to mobile app UX, requiring you to outline your approach, create wireframes or mockups, and present your solution. Focus on demonstrating your thought process and problem-solving skills.

• Agile & Cross-functional Scenarios: Anticipate questions about how you handle conflicting feedback, prioritize tasks in an agile sprint, or communicate design decisions to non-design stakeholders.

• Medical Device Nuances: Refresh your understanding of user-centered design principles as applied to medical devices, including considerations for safety, accessibility, and regulatory compliance.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also the candidate's ability to thrive in a structured, collaborative, and regulated environment. A strong portfolio that clearly communicates process and impact, coupled with preparation for scenario-based questions, will be crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Cloud (Illustrator, Photoshop), InVision, Zeplin, Framer, Overflow, Balsamiq, Azure. Proficiency in at least one advanced design tool (e.g., Sketch, Figma) and prototyping tool (e.g., InVision, Protopie) is expected.

• Collaboration & Project Management: JIRA, Confluence, Aha!, Helix. Experience in using these tools for agile workflow management, documentation, and team communication is essential.

• Web Technologies: HTML, CSS, JavaScript. Basic understanding is beneficial for comprehending technical constraints and capabilities.

Analytics & Reporting:

• While specific tools aren't listed for UX, expect to work with data from user research tools and potentially product analytics platforms to inform design decisions and measure impact. Familiarity with data interpretation is key. CRM & Automation:

• Not directly applicable to the UX Designer role, but understanding how mobile apps integrate with backend systems and potentially CRM data for user profiles might be relevant.

📝 Enhancement Note: The breadth of tools listed indicates Insulet utilizes a modern and comprehensive design technology stack. Candidates should highlight their experience with the most relevant tools and demonstrate adaptability to learn new ones.

👥 Team Culture & Values

Operations Values:

• Innovation: A drive to create "world-class" and "best in class" user experiences, and to "change the face of diabetes" through novel solutions.

• User-Centricity: A strong commitment to "customer-centric products," applying "user-centered design best practices," and actively engaging with "User Research."

• Collaboration: Emphasis on working "closely with cross-functional members," "collaborating heavily," and functioning within a "highly engaged team."

• Quality & Safety: A critical focus on ensuring designs are "safe and effective" and meet "FDA guidelines for a medical device experience."

• Impact: A desire to make a "direct line to improving the product experience" and to "have an impact."

Collaboration Style:

• Cross-functional Integration: Expect to work seamlessly with engineering, product management, marketing, research, and clinical teams. This requires strong communication, active listening, and the ability to translate between different disciplines.

• Process Review & Feedback: The agile environment encourages continuous feedback loops. Designers should be comfortable giving and receiving constructive criticism on designs and processes.

• Knowledge Sharing: Contributing to design language development and evangelizing UX suggests a culture that values shared learning and best practices across the organization.

📝 Enhancement Note: The company culture emphasizes mission-driven work, innovation, and a collaborative spirit, all within the rigorous framework of medical device development. Candidates should demonstrate alignment with these values, showcasing how they contribute to a user-focused, safe, and effective product development environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Designing "delightful" user experiences while strictly adhering to FDA guidelines and ensuring device safety presents a unique challenge.

• Distributed Team Collaboration: Effectively collaborating with teams across different geographic locations and time zones requires strong communication and organizational skills.

• Complex Integration Designs: Working with external partners like Glooko and Tidepool necessitates designing for seamless integration, understanding API limitations, and managing diverse branding requirements.

• Evolving Technology Landscape: Staying current with advancements in mobile OS guidelines, UX best practices, and new design tools within the rapidly changing tech and healthcare sectors.

Learning & Development Opportunities:

• Specialized UX for Medical Devices: Gain deep expertise in the unique challenges and best practices of UX design within the highly regulated medical device industry.

• Advanced Mobile UX: Master the intricacies of designing for both Android and iOS platforms, including platform-specific conventions and emerging features.

• Cross-Functional Acumen: Develop a comprehensive understanding of product development, clinical requirements, human factors engineering, and regulatory affairs.

• Design System Contribution: Opportunity to contribute to and influence the evolution of Insulet's corporate UX design language and standards.

📝 Enhancement Note: This role offers significant opportunities to tackle complex design challenges within a critical healthcare segment. The growth potential lies in developing specialized expertise and contributing to impactful, life-changing products.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance user needs with strict regulatory requirements (e.g., FDA guidelines) in your design process. How did you approach it?" (Focus on your process for ensuring safety and compliance while still delivering a good user experience.)

• "How do you collaborate with software developers and product managers in an agile environment? Provide an example of a challenging collaboration and how you resolved it." (Highlight your communication skills, ability to articulate design rationale, and adaptability.)

• "Walk us through a complex mobile UX design project from your portfolio. What was the problem, your role, your process, and the outcome? What would you do differently if you had more time or resources?" (Be prepared to deep-dive into your design thinking, problem-solving, and iterative process.) Company & Culture Questions:

• "Why are you interested in Insulet and specifically in designing for diabetes management?" (Showcase your understanding of the company's mission and your passion for improving patient lives.)

• "How do you approach working with a distributed and hybrid team? What strategies do you use to ensure effective communication and collaboration?" (Demonstrate your awareness of the challenges and your proactive approach to remote teamwork.)

• "How do you measure the success of your UX designs, especially in a medical device context?" (Discuss relevant metrics, user feedback mechanisms, and how you tie design outcomes to business and patient impact.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, use a clear STAR (Situation, Task, Action, Result) or similar framework. Start with the problem, define your role, detail your process (research, ideation, testing, iteration), showcase your final designs, and quantify the results or impact.

• Visual Storytelling: Use high-fidelity mockups, interactive prototypes, or user flow diagrams to illustrate your designs. Annotate key design decisions and explain the rationale behind them.

• Focus on Process: Emphasize your problem-solving approach, your use of user research and testing, and your collaboration with stakeholders. Show how you iterated based on feedback.

• Tailor to Insulet: If possible, subtly tie your project examples to the challenges or opportunities relevant to Insulet's products and mission (e.g., simplifying complex tasks, improving user adherence, designing for specific patient populations).

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design skills but also strategic thinking, problem-solving capabilities, and the ability to operate effectively within a regulated, cross-functional, and hybrid work environment. Strong storytelling through the portfolio is paramount.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the Insulet Careers site via the provided link.

• Portfolio Customization: Ensure your portfolio prominently features projects demonstrating mobile UX design for consumer or medical devices, highlighting your process, problem-solving, and impact. Tailor your project selection to showcase experience with Android/iOS, agile workflows, and user-centered design principles.

• Resume Optimization: Align your resume with the job description by using keywords such as "UX Designer," "Mobile App Design," "Agile," "User Research," "Prototyping," and specific tool names. Quantify your achievements with data whenever possible to demonstrate impact.

• Interview Preparation: Practice presenting your portfolio with a focus on storytelling and process. Prepare to answer behavioral and situational questions related to collaboration, problem-solving in a regulated environment, and adapting to hybrid work.

• Company Research: Thoroughly research Insulet Corporation, its Omnipod product platform, and its mission. Understand the context of medical device design and its importance in patient care. Familiarize yourself with their company values and recent achievements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.