UX Designer - Everyday Banking Platform (12-Month Secondment)

📍 Job Overview

Job Title: UX Designer - Everyday Banking Platform (12-Month Secondment)

Company: Lloyds Banking Group

Location: Edinburgh, United Kingdom

Job Type: Full-time, Temporary

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-09-28

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on designing and enhancing user experiences for the Everyday Banking Platform, specifically for business customers.

• The UX Designer will be responsible for crafting end-to-end customer journeys, integrating components from a central design system.

• Key responsibilities include balancing business requirements with user needs, leveraging user research, and presenting design rationale to stakeholders.

• The position requires strong collaboration with a multi-disciplinary design and development team, ensuring designs are technically feasible and accessible.

📝 Enhancement Note: While the primary focus is UX Design, the role's context within a banking platform and emphasis on business customer needs suggests a strong alignment with product operations and potentially financial services operations, requiring an understanding of regulatory constraints and user workflows in a regulated environment. The 12-month secondment nature indicates a project-specific focus or a need for specialized expertise for a defined period.

📈 Primary Responsibilities

• Skillfully craft the end-to-end user experience for business customers, creating cohesive journeys step-by-step.

• Creatively utilize components from a central design system to determine the optimal balance of content and UI elements on screen.

• Bring designs to life using prototyping software such as Sketch, InVision, Figma, Axure, or Adobe XD.

• Balance business requirements with user needs by gathering user research and rationale to align stakeholders on individual customer needs.

• Diplomatically push back when necessary to advocate for customer-centric design decisions.

• Adapt designs to technical constraints of different platforms while guiding the creation of the best possible end-user experience.

• Advocate for customer inclusion and accessibility in design, ensuring usability for customers of diverse ages, backgrounds, and technical abilities.

• Present design work confidently to stakeholders, adapting designs based on feedback from user research and usability testing.

• Collaborate closely and quickly with a multi-disciplinary team, including fellow designers, researchers, and developers.

• Ensure designs are communicated effectively to developers to guarantee they meet specifications and are usable by a broad range of users.

📝 Enhancement Note: The responsibilities highlight a hands-on design role with significant ownership. For operations professionals, understanding the "balance business requirements with user needs" and "advocate customer inclusion" aspects is crucial, as these directly influence process efficiency and adoption rates. The emphasis on "seeing designs through to delivery" implies a need for robust communication and project management skills, akin to operational oversight.

🎓 Skills & Qualifications

Education: While formal education is not explicitly stated, a degree in Human-Computer Interaction (HCI), Design, Psychology, or a related field is typically beneficial for UX Design roles. Equivalent practical experience will also be considered.

Experience: Demonstrable experience within User Experience (UX) Design or Interaction Design, typically 5-10 years, is required.

Required Skills:

• Demonstrable experience in User Experience Design and Interaction Design.

• Strong experience as an Interaction Designer or UX Designer.

• Excellent prototyping and layout skills, with the ability to articulate them clearly to internal customers and development teams.

• Ability to interpret quantitative and qualitative research data to inform the interaction design process.

• Strong advocacy for customer inclusivity and accessibility in design.

• Experience working within a complex landscape, ideally within financial services.

• Collaborative mindset to work closely and quickly with multi-disciplinary teams.

• Ability to see designs through to delivery, communicating effectively with developers.

• Proficiency in at least one of the following prototyping software: Sketch, InVision, Figma, Axure, or Adobe XD. Preferred Skills:

• Background in Visual Design.

• Experience in proactively recommending improvements and extensions to existing design systems.

• Familiarity with dedicated user research teams and leveraging customer insights.

📝 Enhancement Note: The required experience level (5-10 years) suggests the need for candidates who can operate with a high degree of autonomy and strategic thinking, similar to senior operations roles that require independent problem-solving and process improvement initiatives. The "financial services" experience is a significant plus, indicating a need for understanding industry-specific compliance and user behaviors.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX design projects for digital platforms, ideally within financial services or complex regulated environments.

• Clearly articulate your design process, from user research and ideation through to prototyping, testing, and final delivery.

• Demonstrate your ability to balance business objectives with user needs, providing rationale for design decisions.

• Highlight your experience with design systems, including contributions to or utilization of existing systems.

• Include examples of how you've ensured designs are inclusive and accessible to a diverse user base.

• Provide case studies that illustrate your collaboration with cross-functional teams (developers, researchers, product managers). Process Documentation:

• Present case studies that detail the specific user research methodologies employed and the insights gained.

• Document the iterative design process, including wireframing, prototyping, and usability testing phases.

• Illustrate how you translated user insights and technical constraints into final design specifications.

• Showcase examples of how your designs led to measurable improvements in user satisfaction, task completion rates, or operational efficiency.

📝 Enhancement Note: For a UX role, the portfolio is paramount. For operations candidates, framing portfolio projects through the lens of process optimization, efficiency gains, and measurable impact (ROI) will be highly valuable. Demonstrating how UX decisions influence operational workflows or customer adoption rates can bridge the gap between design and operations perspectives.

💵 Compensation & Benefits

Salary Range: £61,344 - £68,160 per annum.

Benefits:

• A generous pension contribution of up to 15%.

• Discretionary annual performance-related bonus.

• Share schemes, including free shares.

• Benefits adaptable to lifestyle, such as discounted shopping.

• 30 days of annual holiday, plus bank holidays.

• A range of wellbeing initiatives.

• Generous parental leave policies.

Working Hours: 40 hours per week. The work style is hybrid, requiring at least two days per week (or 40% of time) in the Edinburgh office. Flexible working options include Hybrid Working and Job Share.

📝 Enhancement Note: The salary range is competitive for a UX Designer role in Edinburgh with this level of experience. For operations professionals, understanding how performance bonuses and share schemes can tie into business objectives and team performance is relevant. The hybrid model with mandated office days is a key factor for work-life balance and collaborative opportunities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking). Lloyds Banking Group is a leading financial services group in the UK, offering a wide range of banking and financial services to individuals, businesses, and institutions. This context means a focus on security, compliance, and customer trust is paramount.

Company Size: Large Enterprise (over 10,000 employees). This scale implies structured processes, established hierarchies, and a wide array of internal resources and opportunities.

Founded: 2009 (merger of Lloyds TSB and HBOS), with roots tracing back much further. This long history provides a foundation of stability and experience in the financial sector.

Team Structure:

• The UX Designer will be part of a full design team, implying a collaborative environment with other designers and potentially UX researchers.

• They will work within the Everyday Banking Platform product area, suggesting a dedicated focus on this specific service offering.

• This role will involve close collaboration with multi-disciplinary teams, likely including Product Managers, Developers, and potentially Business Analysts or Operations specialists. Methodology:

• The role emphasizes a user-centered design approach, driven by user research and usability testing.

• Designs will leverage a central design system, promoting consistency and efficiency across the platform.

• Agile methodologies are likely employed, given the emphasis on collaboration and iterative design.

• A hybrid working model suggests a blend of in-office collaboration and remote autonomy.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: For operations professionals, the large enterprise size and financial services industry mean that efficiency, scalability, and risk management are critical considerations. Understanding how design decisions impact operational workflows, customer support, and compliance is key to success.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Senior Level UX Designer, requiring significant autonomy and expertise. It’s a critical individual contributor role focused on specialized design execution within a specific product domain. For operations professionals, this level often corresponds to Senior Analyst, Specialist, or Manager roles, where deep functional knowledge and project leadership are expected.

Reporting Structure: The UX Designer will report into a design lead or manager within the Everyday Banking Platform team. They will work closely with product managers and development leads, requiring strong communication and influencing skills across different functions.

Operations Impact: While this is a design role, its impact is deeply intertwined with operations. Effective UX design can significantly reduce customer service inquiries, streamline onboarding processes, improve transaction success rates, and enhance overall customer satisfaction, all of which directly impact operational efficiency and cost. The "Everyday Banking Platform" focus implies direct influence on core operational delivery for business customers.

Growth Opportunities:

• Specialization: Deepen expertise in UX design for financial services, focusing on complex user journeys and regulatory requirements.

• Design System Contribution: Opportunity to influence and extend the central design system, impacting design consistency across multiple projects and teams.

• Cross-functional Leadership: Develop stronger stakeholder management and influencing skills by working with diverse teams and presenting to senior leadership.

• Project Ownership: Gain experience managing design projects from inception to delivery, demonstrating end-to-end ownership.

• Potential for Permanent Role: While a 12-month secondment, successful performance could lead to opportunities for permanent positions within Lloyds Banking Group.

📝 Enhancement Note: The growth opportunities highlight a path for developing specialized skills and cross-functional influence. For operations professionals, this translates to gaining deeper insights into user behavior that drives operational metrics, and developing the ability to influence product and technology roadmaps from an operational efficiency perspective.

🌐 Work Environment

Office Type: Hybrid Working model, with a requirement to spend at least 40% of time in the Edinburgh office. This suggests a blend of collaborative office-based work and individual remote work.

Office Location(s): Edinburgh New Uberior House Head Office, Edinburgh, United Kingdom. This is a primary operational hub for Lloyds Banking Group in Scotland.

Workspace Context:

• The office environment will likely support collaboration, with meeting rooms and open spaces for team interactions.

• Access to necessary design tools and technology will be provided.

• The hybrid nature allows for focused, individual work at home, balanced with in-person team synergy and brainstorming sessions at the office.

• Interaction with a multi-disciplinary team (designers, researchers, developers, product managers) will be a core part of the daily workflow.

Work Schedule: Standard full-time hours (40 per week), with flexibility offered through hybrid working and job-sharing options. This allows for structured workdays while accommodating personal needs.

📝 Enhancement Note: The hybrid environment is a key aspect for operations professionals. It requires strong self-management, clear communication protocols, and an ability to effectively collaborate both in-person and remotely. Understanding how to maintain operational continuity and team cohesion across different work settings is crucial.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess relevant experience and skills.

• Hiring Manager Interview: Discussion about your background, experience, and alignment with the role and team. This may include behavioral questions.

• Portfolio Presentation/Design Challenge: You will likely be asked to present your portfolio, discussing specific projects, your design process, and how you've handled challenges. A practical design exercise or case study review may also be part of this stage.

• Team/Stakeholder Interviews: Meetings with other members of the design team and potentially key stakeholders (e.g., product managers, business representatives) to assess collaboration fit and strategic thinking.

• Final Offer: Based on successful completion of all stages.

Portfolio Review Tips:

• Structure Your Narrative: For each project, clearly outline the problem, your role, the process you followed, the solutions you designed, and the outcomes achieved.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task times, increased user satisfaction scores). Connect these back to business objectives.

• Showcase Your Process: Detail your approach to user research, ideation, wireframing, prototyping, and testing. Explain why you made certain decisions.

• Highlight Collaboration: Provide examples of how you worked with developers, researchers, and stakeholders, and how you managed feedback.

• Accessibility Focus: Dedicate a section or example to how you've incorporated accessibility and inclusivity into your designs.

• Tailor to the Role: Emphasize projects relevant to banking, financial services, or complex platforms.

Challenge Preparation:

• Understand the Business Context: Research Lloyds Banking Group, their Everyday Banking Platform, and the broader financial services landscape.

• Prepare for Common UX Scenarios: Be ready to discuss how you would approach common UX challenges in a banking context (e.g., simplifying complex forms, improving error handling, designing for security).

• Practice Articulating Design Decisions: Be able to clearly explain the rationale behind your design choices, linking them to user needs and business goals.

• Familiarize Yourself with Design Systems: Understand the principles of design systems and how they contribute to efficiency and consistency.

📝 Enhancement Note: For operations candidates applying to this role, framing their portfolio around process improvement, efficiency metrics, and stakeholder management will be key. Demonstrating how design thinking can solve operational bottlenecks or improve service delivery will be highly advantageous.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping Software: Sketch, InVision, Figma, Axure, Adobe XD (proficiency in at least one is required).

• Design Systems: Experience working with and contributing to established design systems.

Analytics & Reporting:

• User Research Tools: While not explicitly listed, familiarity with tools for usability testing, surveys, and feedback collection is implied.

• Analytics Platforms: While the UX Designer may not be the primary user, understanding how to interpret data from platforms like Google Analytics, Adobe Analytics, or internal dashboards to inform design decisions is beneficial.

CRM & Automation:

• CRM Systems: Awareness of how UX design interacts with CRM functionalities to provide seamless customer experiences.

• Project Management Tools: Familiarity with tools like Jira, Asana, or Trello for managing design tasks and collaborating with development teams.

📝 Enhancement Note: While this role is design-focused, understanding the operational implications of these tools is crucial. For operations professionals, highlighting experience with how UX design impacts CRM data, customer journey automation, and reporting accuracy will be a strong differentiator.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong commitment to understanding and serving the needs of business customers, ensuring their banking experiences are smooth and efficient.

• Inclusivity & Accessibility: A core value in designing products that are usable by everyone, regardless of background or ability.

• Collaboration: Working effectively within a multi-disciplinary team, valuing diverse perspectives to achieve shared goals.

• Continuous Improvement: A drive to refine processes and designs, leveraging data and feedback to enhance user experiences and operational outcomes.

• Integrity & Trust: Upholding the high standards of trust and security expected within the financial services industry.

Collaboration Style:

• Cross-functional Integration: Close working relationships with product managers, developers, and user researchers to ensure a holistic approach to product development.

• Feedback-driven: Openness to constructive feedback from team members, stakeholders, and users, using it to iterate on designs.

• Knowledge Sharing: A culture that encourages sharing best practices, insights, and learnings within the design team and across broader departments.

• Agile & Iterative: Embracing a flexible and adaptive approach to design, responding to changing requirements and insights.

📝 Enhancement Note: The emphasis on inclusivity, accessibility, and continuous improvement directly aligns with key operational principles. Operations professionals can demonstrate their cultural fit by highlighting how they champion these values in their own work, contributing to a more efficient and customer-centric operational environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Complex Requirements: Navigating the intricate balance between business objectives, technical constraints, user needs, and regulatory requirements within the banking sector.

• Driving Adoption of New Designs: Ensuring that new user experiences are effectively adopted by business customers and integrated smoothly into existing workflows.

• Working Within a Large Organization: Adapting to the processes and structures of a large enterprise like Lloyds Banking Group, while maintaining design agility.

• Maintaining Consistency Across Platforms: Ensuring a cohesive user experience across various touchpoints of the Everyday Banking Platform.

Learning & Development Opportunities:

• Deepen Financial Services UX Expertise: Gain specialized knowledge in designing for banking and financial products, including understanding compliance and security nuances.

• Master Design Systems: Become an expert in leveraging and contributing to enterprise-level design systems for maximum impact.

• Develop Stakeholder Management Skills: Enhance abilities in communication, negotiation, and influencing senior stakeholders across different departments.

• Explore Accessibility Best Practices: Become a champion for inclusive design, staying abreast of evolving accessibility standards and techniques.

📝 Enhancement Note: For operations professionals, understanding these challenges offers insight into potential operational friction points that UX design aims to solve. Growth opportunities in this role can be framed as developing a deeper understanding of how design impacts operational efficiency and customer journey optimization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing business requirements with user needs. How did you approach it, and what was the outcome?" (Focus on your process, decision-making, and ability to advocate for the user).

• "How do you ensure your designs are inclusive and accessible to a wide range of users?" (Be prepared to discuss specific techniques, guidelines, and your personal commitment to these principles).

• "Walk us through a complex UX project from your portfolio. What was the problem, your role, your process, the challenges, and the results?" (This is your primary opportunity to showcase your skills and impact).

• "How do you collaborate with developers and product managers to ensure designs are implemented effectively?" (Highlight your communication skills, understanding of technical constraints, and iterative approach). Company & Culture Questions:

• "Why are you interested in working for Lloyds Banking Group, and specifically on the Everyday Banking Platform?" (Research the company's values, mission, and recent initiatives).

• "How do you see your UX skills contributing to the operational efficiency and success of our banking platform?" (Connect your design impact to business outcomes like reduced support costs, increased customer retention, or faster transaction times).

• "What does 'customer inclusion' mean to you in the context of financial services?" (Demonstrate an understanding of the diverse needs of banking customers). Portfolio Presentation Strategy:

• Tell a Story: Frame each project as a narrative with a clear beginning (problem), middle (your solution and process), and end (results).

• Focus on Impact: Quantify your achievements whenever possible. Use metrics to showcase how your designs improved user experience and contributed to business goals.

• Explain Your "Why": Be ready to articulate the rationale behind every major design decision.

• Highlight Collaboration: Show how you worked with others and managed feedback.

• Be Prepared for Questions: Anticipate questions about your process, decisions, and challenges encountered.

📝 Enhancement Note: For operations candidates, the strategy here is to translate design concepts into operational terms. When asked about "impact," focus on how UX improvements lead to reduced operational costs, increased STP (Straight-Through Processing), fewer errors, and improved customer self-service, which are all core operational metrics.

📌 Application Steps

To apply for this operations-adjacent UX design position:

• Submit your application through the provided link on the Lloyds Banking Group careers portal.

• Curate Your Portfolio: Select 2-3 of your strongest UX projects that best demonstrate your skills in interaction design, user research, prototyping, and working with design systems. Prioritize projects with clear problem statements, detailed process documentation, and quantifiable results, ideally from financial services or complex digital platforms.

• Optimize Your Resume: Tailor your resume to highlight keywords from the job description, such as "UX Designer," "Interaction Design," "Prototyping," "Design Systems," "Financial Services," "Accessibility," and "Stakeholder Management." Quantify your achievements with specific metrics where possible.

• Prepare for Portfolio Presentation: Practice walking through your selected portfolio projects, focusing on your design process, decision-making rationale, collaboration, and the impact of your work. Be ready to discuss how your design choices influence operational efficiency and customer satisfaction.

• Research Lloyds Banking Group: Familiarize yourself with their values, mission, and recent developments in their digital banking offerings. Understand their commitment to customer inclusion and how this role fits into their broader strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.