UX-Designer ePartners

📍 Job Overview

Job Title: UX Designer ePartners

Company: KPN

Location: Rotterdam, South Holland, Netherlands

Job Type: Full-time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: 2026-09-18

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the digital customer and partner experience by owning the end-to-end user journey from orientation to support.

• Act as a systems thinker, designing across complex interconnected systems, processes, and channels to simplify user interactions.

• Contribute to the KPN Design System by developing new components and ensuring design consistency across all digital touchpoints.

• Collaborate within the UX Guild to share knowledge, conduct design reviews, and elevate the overall design maturity and quality within KPN.

• Bring a Design Thinking mindset to cross-functional teams, fostering a culture of user-centric problem-solving and innovation.

📝 Enhancement Note: This role is positioned as a senior UX Designer with significant ownership and strategic influence, evidenced by the emphasis on "owning the digital customer and partner experience," "systems thinker," and "leading UX projects." The hybrid work arrangement, coupled with the location in a major Dutch city, suggests a professional environment with opportunities for both focused individual work and collaborative team engagement. The direct reporting to the ePartners team and inclusion in the UX Guild indicate a structured yet community-oriented design function.

📈 Primary Responsibilities

• Take full ownership of the digital customer and partner experience, encompassing the entire user journey from initial engagement through sales, service, and support.

• Develop and articulate a clear design vision and strategy for complex design challenges, translating it into tangible, user-friendly solutions.

• Design intuitive and human-centered experiences that simplify complex processes, ensuring they align with business objectives and context.

• Conduct user research and validation activities to identify user needs, opportunities, and to test and iterate on designs based on data and feedback.

• Actively contribute to the KPN Design System by proposing and implementing new components and patterns, ensuring adherence to established guidelines and standards.

• Facilitate and participate in design reviews, providing and receiving constructive feedback to elevate the quality and effectiveness of design solutions.

• Champion and embed Design Thinking methodologies within cross-functional teams, promoting a user-centric approach to problem-solving and product development.

• Collaborate closely with various stakeholders, including Conversational Specialists, Online Marketers, Product Specialists, Developers, and Business Partners, to ensure alignment and successful implementation of designs.

• Document design decisions, user flows, and system interactions clearly and comprehensively for team understanding and future reference.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design leadership and hands-on execution. The emphasis on "designing over silos," "ecosystem thinking," and "simplifying complexity" points to a need for a candidate who can navigate intricate business landscapes and translate them into elegant user experiences. The requirement to "strengthen the Design System" and "increase team maturity" indicates a role that not only delivers design but also contributes to the growth and standardization of the design practice within KPN.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio and proven experience in UX Design are paramount. A background in Human-Computer Interaction, Design, or a related field would be beneficial.

Experience: Minimum of 6 years of progressive experience in UX Design, with a demonstrated track record of leading UX projects from concept to completion.

Required Skills:

• UX Design Expertise: Deep understanding and practical application of UX design principles, methodologies, and best practices.

• User Journey Mapping: Proven ability to map, analyze, and design comprehensive user journeys across multiple touchpoints and channels.

• Wireframing & Prototyping: Proficiency in creating detailed wireframes, interactive prototypes, and service concepts using industry-standard tools.

• Digital Ecosystem Design: Experience in designing for complex digital ecosystems, thinking beyond individual screens to understand interconnectedness.

• Stakeholder Presentation & Communication: Strong skills in presenting and clearly articulating design choices, rationale, and impact to diverse stakeholder groups.

• Design System Contribution: Experience with or a strong understanding of Design Systems, including contributing to their development and ensuring consistent application.

• Collaboration within Design Communities: Demonstrated ability to work effectively within a design community, sharing knowledge and participating in design critiques.

• Portfolio: A compelling portfolio showcasing a range of UX design projects, demonstrating problem-solving skills, design process, and measurable impact.

• Systems Thinking: Ability to analyze and understand complex systems, processes, and their interdependencies to design holistic solutions.

Preferred Skills:

• eCommerce Background: Prior experience in designing digital experiences within the eCommerce sector is highly advantageous.

• Design Thinking Facilitation: Experience in facilitating Design Thinking workshops or similar user-centered design sprints.

• Data Validation & Iteration: Experience in using data and user feedback to validate designs and drive iterative improvements.

• Conversational Design Principles: Familiarity with principles of conversational UI/UX for chatbots or voice interfaces.

📝 Enhancement Note: The requirement for 6+ years of experience, coupled with the emphasis on leading projects and complex ecosystem design, positions this as a senior or lead UX designer role. The "eCommerce background" being a preference, not a strict requirement, suggests that while valuable, the core UX and systems thinking skills are prioritized. The mention of the "UX Guild" implies a preference for candidates who are community-oriented and enjoy knowledge sharing.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 detailed case studies that illustrate your end-to-end UX design process for complex digital projects. Each case study should clearly outline the problem, your role, the design process followed (research, ideation, prototyping, testing), key design decisions, and the resulting impact.

• Systems Thinking Examples: Include examples or descriptions of how you have approached designing within or across complex digital ecosystems, demonstrating your ability to map interconnected systems and user flows.

• Design System Contribution: Provide evidence of your work with or contribution to a Design System, such as examples of components designed, style guides, or documentation.

• Impact & Metrics: Quantify the impact of your designs whenever possible, using metrics related to user engagement, conversion rates, task completion, satisfaction scores, or efficiency gains.

• Visual Design & Prototyping: Demonstrate proficiency in wireframing, prototyping, and user flow design, showcasing your ability to translate concepts into tangible deliverables.

Process Documentation:

• User Journey Maps: Illustrate your ability to create detailed user journey maps that identify pain points and opportunities within the customer and partner lifecycle.

• Workflow Diagrams: Present examples of workflow diagrams that simplify complex processes or illustrate system interactions from a user's perspective.

• Design Rationale: Ensure your portfolio clearly articulates the rationale behind your design choices, linking them back to user needs, business goals, and research findings.

• Collaboration Evidence: Where possible, highlight instances of collaboration with cross-functional teams and stakeholders, demonstrating your ability to integrate feedback and achieve consensus.

📝 Enhancement Note: For a senior UX role, the portfolio is crucial. It needs to go beyond just showcasing visual design. The emphasis on "systems thinking," "ecosystem design," and "impact" means candidates should select case studies that demonstrate their ability to tackle complex, multi-faceted problems and deliver measurable business value. Explicitly showing contributions to design systems or process improvements within a design community will also be highly regarded.

💵 Compensation & Benefits

Salary Range: A gross monthly salary between €4,658 and €6,814 is offered, depending on experience and placement. This translates to an annual gross salary of approximately €55,896 to €81,768 before holiday allowance.

Benefits:

• Fixed 13th Month Salary: A portion is paid monthly, with the remainder paid in January of the following year, or can be allocated to a FLEX & BOOST goal.

• Annual Raises: Entitled to annual individual and collective increases as per the company's Collective Labor Agreement (CAO).

• Training & Development Budget: €1,500 per year for personal development, usable for training, coaching, courses, or tuition fees.

• Flexible Working Days: Employees have autonomy, in agreement with their manager, to manage their leave and working days.

• Work-Life Balance: Emphasis on maintaining a good work-private life balance.

• Home Office Setup: Provision of a home workspace setup, including a mobile phone and laptop.

• Product & Service Discount: 50% discount on KPN products and services (internet, telephony, streaming).

• Travel Allowance: Full reimbursement of public transport costs or €0.23 per kilometer for car travel. A bicycle allowance of €0.40 per kilometer is also available.

• Lease Bicycle Scheme: Option to purchase a lease bicycle (for permanent contracts), with KPN contributing monthly.

• Pension Scheme: Excellent pension conditions with KPN contributing 17.5% and the employee 7.5% of the pensionable salary.

Working Hours: The role is based on a 40-hour work week.

📝 Enhancement Note: The salary range provided is competitive for a senior UX Designer in the Netherlands. The comprehensive benefits package, especially the flexible leave, substantial training budget, and excellent pension contributions, indicates KPN's commitment to employee well-being and professional growth. The hybrid model suggests a balance between remote flexibility and in-office collaboration.

📝 Enhancement Note: The salary range provided is based on the provided input: €4,658 - €6,814 per month. This is a gross monthly salary. For context, this annualizes to €55,896 - €81,768 before holiday allowance. Considering the experience level (5-10 years) and the location (Rotterdam, Netherlands), this range aligns with industry benchmarks for senior UX Designers in the Dutch market. The additional 8% holiday allowance and 13th-month salary significantly increase the total compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications. KPN is a leading telecommunications company in the Netherlands, providing a wide range of services including mobile, fixed-line telephony, internet, and television. This industry context means the company operates in a dynamic, technology-driven environment with a strong focus on customer experience and digital transformation.

Company Size: KPN is a large enterprise, indicated by its status as a major telecommunications provider. This typically means structured processes, extensive resources, and opportunities for career development within a large organization, but also potentially more complex decision-making chains.

Founded: KPN has a long history, with roots tracing back to the 19th century. This legacy suggests a stable, established company with a deep understanding of its market and a forward-looking approach to technological advancements.

Team Structure:

• ePartners Team: This is the core team where the UX Designer will be based. It's described as young, growing, and offering significant freedom and responsibility, focusing on making collaborations with partners smarter, faster, and future-proof.

• UX Guild: The designer will also be an integral part of the UX Guild, a community comprising all business UX Designers and Researchers at KPN. This guild serves as a hub for knowledge sharing, design reviews, and professional development within the design discipline.

• Cross-functional Collaboration: The role involves working closely with Conversational Specialists, Online Marketers, Product Specialists, Developers, and Business Partners, highlighting a highly collaborative and integrated approach to product development.

Methodology:

• Design Thinking: The role explicitly promotes the adoption of Design Thinking as a core mindset for problem-solving and innovation.

• Agile/Iterative Development: Implied through the description of making ideas concrete, testing them, and improving them collaboratively, along with the contribution to a Design System and continuous validation.

• Data-Driven Design: The emphasis on researching, validating, and improving based on data suggests a commitment to evidence-based design decisions.

• Systems Approach: A core tenet of the role is "systems thinking," requiring an understanding of how different systems, processes, and channels interconnect.

Company Website: https://www.kpn.com/

📝 Enhancement Note: KPN's position as a major telecommunications provider implies a focus on scalability, reliability, and customer-centricity in its digital offerings. The "ePartners" team's focus suggests a strategic initiative to enhance business partnerships through digital means, offering the UX Designer a chance to make a significant impact on B2B and B2B2C relationships. The dual structure of a dedicated team and a professional guild offers both specialized focus and broad community support.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer. The responsibilities include owning significant aspects of the digital experience, acting as a systems thinker, leading design strategy on complex issues, and contributing to a design system. This level typically involves mentoring junior designers, influencing product direction, and driving best practices within teams.

Reporting Structure: The UX Designer will report into the ePartners team, likely to a Team Lead or Manager within that group. Simultaneously, they are a full member of the UX Guild, which may have its own leadership structure (e.g., Head of Design, UX Lead) responsible for overall design standards and community management. This dual reporting/membership structure provides both a focused team environment and a broader professional network.

Operations Impact: The UX Designer's impact is directly tied to enhancing the digital experience for both KPN's customers and its business partners. By simplifying complex journeys, improving usability, and ensuring consistency through the Design System, the role contributes to:

• Increased Customer/Partner Satisfaction: More intuitive and efficient digital interactions lead to higher satisfaction and loyalty.

• Improved Conversion Rates: Streamlined sales and service processes can directly boost conversion metrics.

• Reduced Support Costs: User-friendly self-service options can decrease the load on customer support.

• Enhanced Partner Engagement: Smoother collaboration tools and platforms can strengthen business relationships.

• Operational Efficiency: A well-designed and consistently applied Design System can speed up development cycles and reduce rework.

Growth Opportunities:

• Leadership in UX: Potential to grow into a Lead UX Designer role, managing a team or a specific product area, or becoming a UX Architect focusing on the overall digital ecosystem.

• Specialization: Deepen expertise in specific areas like conversational design, service design, or user research within the broader UX domain.

• Cross-functional Mobility: Opportunity to move into Product Management, Design Strategy, or other roles within KPN's technology or digital divisions.

• Mentorship: The UX Guild structure provides opportunities to mentor junior designers and to be mentored by more experienced professionals.

• Strategic Influence: As a senior member, influence KPN's overall digital strategy and design standards.

📝 Enhancement Note: The role's emphasis on "ownership," "systems thinking," and "contributing to Design System maturity" strongly suggests a senior-level position with significant autonomy and influence. The dual structure of the ePartners team and the UX Guild provides a clear path for both specialized impact and broader professional development within the design community.

🌐 Work Environment

Office Type: KPN operates a modern, hybrid work model. The primary office location is in Rotterdam, offering a professional workspace designed for collaboration. This hybrid approach allows for a balance between focused individual work at home and collaborative sessions, team meetings, and brainstorming at the office.

Office Location(s): The main office is located at Wilhelminakade 123, 3072 AP Rotterdam, Netherlands. This is a well-connected urban area, likely offering good public transport links and amenities.

Workspace Context:

• Collaborative Spaces: The office environment is expected to feature modern collaborative spaces, meeting rooms, and potentially dedicated UX areas to facilitate teamwork and design sprints.

• Tools & Technology: Access to the necessary tools and technology, including laptops, mobile phones, and potentially specialized design software and hardware, will be provided to support both office and remote work.

• Team Interaction: The hybrid model encourages intentional interaction, with opportunities for face-to-face collaboration with the ePartners team and participation in UX Guild events, fostering a sense of community and shared purpose.

Work Schedule: The standard working hours are 40 hours per week. The hybrid arrangement offers flexibility in structuring the work week, allowing employees to balance their time between home and the office, while ensuring core working hours and team availability are met.

📝 Enhancement Note: The hybrid work arrangement is a key feature, implying that candidates should be comfortable managing their own time and productivity across different work settings. The emphasis on intentional collaboration suggests that when in the office, the focus will be on activities best done face-to-face, such as workshops, ideation sessions, and team building.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your application and portfolio to assess initial fit.

• Hiring Manager/Team Interview: A more in-depth discussion focusing on your experience, approach to UX design, and understanding of the role's requirements. This may include behavioral questions.

• Portfolio Presentation & Design Challenge: You will likely be asked to present a selection of your work from your portfolio, explaining your process and impact. A practical design challenge or case study exercise might be given to assess your problem-solving skills, systems thinking, and ability to apply KPN's design principles.

• Team/Guild Interaction: Potentially meet with other members of the ePartners team and/or the UX Guild to assess cultural fit and collaborative potential.

• Final Interview: May involve senior leadership to discuss strategic alignment and overall fit within the organization.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best showcase your senior-level UX skills, particularly those demonstrating systems thinking, complex problem-solving, and impact on user journeys and business metrics.

• Tell a Story: For each case study, clearly articulate the context, the challenge, your specific role and contributions, your design process (including research and iteration), key decisions made, and the measurable outcomes.

• Highlight Systems Thinking: Explicitly demonstrate how you approached designing within or across complex digital ecosystems. Use diagrams or explanations to illustrate interconnectedness.

• Showcase Design System Work: If you have contributed to or heavily utilized a design system, make this a focal point. Explain your approach to consistency and component development.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs. Focus on business outcomes as well as user satisfaction.

• Prepare for Questions: Be ready to discuss your design rationale, trade-offs made, and how you handle feedback and disagreements.

Challenge Preparation:

• Understand the Context: If a design challenge is given, take time to understand the business context and user needs presented.

• Focus on Process: Demonstrate your structured approach to problem-solving. Outline your steps, assumptions, and how you would gather information if this were a real project.

• Think Systemically: Apply your systems thinking to the challenge, considering how the proposed solution fits within a larger ecosystem.

• Communicate Clearly: Articulate your thought process and proposed solutions clearly and concisely, both verbally and visually.

📝 Enhancement Note: Given the emphasis on both individual contribution and community involvement, interviewers will likely assess not only technical UX skills but also the candidate's ability to collaborate, communicate, and contribute positively to the UX Guild and the ePartners team culture. The portfolio presentation is a critical component for demonstrating senior-level thinking and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Wireframing: Proficiency is expected in tools such as Figma, Sketch, Adobe XD, or similar industry-standard platforms for creating wireframes, interactive prototypes, and user flows.

• Design System Management: Familiarity with how design systems are structured, maintained, and utilized, potentially involving tools like Zeroheight, Storybook, or internal KPN systems.

• Collaboration Platforms: Experience with tools like Jira, Confluence, Slack, Microsoft Teams for project management, documentation, and team communication.

Analytics & Reporting:

• Web Analytics: Understanding of tools like Google Analytics, Adobe Analytics, or similar platforms to interpret user behavior data and inform design decisions.

• User Feedback Tools: Familiarity with survey tools (e.g., SurveyMonkey, Typeform) or user feedback platforms for gathering qualitative insights.

• Data Visualization: Ability to interpret data presented in dashboards (e.g., Tableau, Power BI) or reports to understand performance metrics.

CRM & Automation:

• CRM Systems: While not a primary tool for UX design, an understanding of how CRM systems (e.g., Salesforce) manage customer data and interactions can be beneficial for designing integrated experiences.

• Marketing Automation: Awareness of marketing automation platforms and their role in customer journeys can inform design for engagement strategies.

• Content Management Systems (CMS): Experience designing within or for CMS platforms might be relevant for digital content delivery.

📝 Enhancement Note: While the job description doesn't explicitly list required tools, a senior UX Designer at a company like KPN would be expected to be proficient in modern design and collaboration tools. Figma is currently a dominant tool in the industry for UI/UX design and prototyping. The emphasis on a Design System and collaboration implies familiarity with associated workflows and tools.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A core value, driven by the need to create user-friendly and valuable experiences for both end-customers and business partners. Decisions are guided by understanding and meeting user needs.

• Collaboration & Teamwork: Strong emphasis on working together across teams and within the UX Guild. Success is seen as a collective effort, with knowledge sharing and mutual support being key.

• Innovation & Future-Proofing: A drive to explore new technologies, make processes smarter, and ensure solutions are sustainable for the future. This includes embracing new design trends and methodologies.

• Ownership & Responsibility: Team members are empowered to take ownership of their work, make decisions, and drive projects forward with a sense of accountability for outcomes.

• Simplicity & Intuition: A commitment to translating complexity into simple, intuitive, and human-centered designs that are easy for users to understand and navigate.

• Data-Driven Improvement: A culture of using data and feedback to validate ideas, measure impact, and continuously iterate on designs for optimal performance.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with various departments (Marketing, Product, Development, Business Partners) is essential, requiring strong communication and an ability to bridge different functional perspectives.

• Open Feedback Culture: The UX Guild fosters an environment where designers openly share work, provide constructive feedback, and engage in design reviews to collectively improve quality.

• Knowledge Sharing: A proactive approach to sharing best practices, research findings, and design patterns across the team and the wider UX community.

• Agile & Iterative: The work is likely structured around agile methodologies, encouraging frequent communication, rapid iteration, and adaptability to changing requirements.

📝 Enhancement Note: KPN's culture appears to value both individual empowerment (ownership, freedom) and collective growth (UX Guild, collaboration). The emphasis on innovation and future-proofing, combined with a user-centric and data-driven approach, suggests a dynamic and forward-thinking environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complexity: The primary challenge will be translating KPN's complex business processes, technical systems, and partner relationships into simple, intuitive digital experiences. This requires strong systems thinking and a deep understanding of the business context.

• Balancing Stakeholder Needs: Effectively managing diverse stakeholder expectations and requirements from different departments and business partners while advocating for the user.

• Driving Design Maturity: Continuously working to elevate the design practice within the organization, evangelizing Design Thinking and ensuring the consistent application of the Design System across various projects and teams.

• Keeping Pace with Technology: The telecommunications industry is rapidly evolving; staying abreast of new technologies and user expectations to ensure digital solutions remain relevant and competitive.

• Measuring Impact: Clearly demonstrating the ROI and business impact of UX design initiatives, particularly in complex, multi-stakeholder environments.

Learning & Development Opportunities:

• Advanced UX Techniques: Opportunities to deepen expertise in areas like service design, conversational design, user research methodologies, and accessibility standards.

• Design System Leadership: Potential to take on more responsibility in shaping and evolving KPN's Design System, becoming a subject matter expert.

• Cross-Disciplinary Learning: Gaining exposure to various business functions (e.g., marketing, sales, product management) through cross-functional collaboration.

• Industry Trends & Conferences: The €1,500 annual training budget can be used for attending industry conferences, workshops, and obtaining certifications to stay current with UX trends and best practices.

• Mentorship within UX Guild: Access to a network of experienced UX professionals for guidance, feedback, and career development advice.

📝 Enhancement Note: The challenges presented are typical for senior roles in large, established organizations. They offer significant opportunities for professional growth, particularly in strategic thinking, stakeholder management, and driving organizational change through design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex digital ecosystem with multiple interconnected systems. How did you approach it, and what was the outcome?" (Focus on systems thinking, process mapping, and impact.)

• "How do you balance the needs of various stakeholders (e.g., business partners, marketing, development) with user needs when designing a feature or product?" (Assess stakeholder management, negotiation, and user advocacy skills.)

• "Walk us through your process for contributing to or developing a Design System. What are the key considerations for ensuring its adoption and effectiveness?" (Evaluate understanding of design systems, consistency, and collaboration.)

• "How would you use Design Thinking principles to solve a specific problem related to partner onboarding or customer service within KPN?" (Test application of methodologies and strategic thinking.) Company & Culture Questions:

• "What interests you most about KPN and the ePartners team specifically?" (Demonstrate research into KPN's business, mission, and the team's objectives.)

• "How do you see yourself contributing to the UX Guild and fostering collaboration among designers?" (Highlight your community-oriented mindset and willingness to share knowledge.)

• "Describe your ideal work environment and how you thrive in a hybrid work setting." (Assess adaptability and communication style.)

• "How do you measure the success and impact of your UX design work?" (Focus on metrics, ROI, and business outcomes.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process, key decisions, and the results. Use a consistent story arc.

• Emphasize Your "Why": Clearly articulate the rationale behind your design choices, connecting them to user needs and business objectives.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows) effectively to illustrate your points. Ensure they are clean and easy to understand.

• Quantify Impact: Be ready to discuss the metrics and results achieved by your designs. If precise numbers aren't available, discuss the intended impact and how it would be measured.

• Be Prepared for Deep Dives: Expect questions about specific design decisions, trade-offs made, and how you handled challenges or disagreements.

• Connect to KPN: Where possible, draw parallels between your past experiences and the challenges or opportunities at KPN.

📝 Enhancement Note: Interviewers will be looking for a candidate who can not only perform senior-level UX tasks but also contribute to the team's strategic goals and the broader design community at KPN. Demonstrating a blend of strong individual expertise and collaborative spirit will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the KPN careers portal via the provided job URL.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate your experience with complex digital ecosystems, systems thinking, and contributions to design systems, aligning with the role's core requirements.

• Resume Optimization: Ensure your resume clearly articulates your 6+ years of UX Design experience, leadership in UX projects, and proficiency in required skills, using keywords from the job description such as "User Journeys," "Wireframing," "Design Systems," and "Stakeholder Management."

• Interview Preparation: Practice presenting your portfolio case studies, focusing on your design process, rationale, and quantifiable impact. Prepare answers to common UX strategy and behavioral questions, and research KPN's services and its commitment to user experience.

• Company Research: Gain a thorough understanding of KPN's business, its position in the telecommunications market, and its digital transformation initiatives. Familiarize yourself with the ePartners team's mission and the UX Guild's role within the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---