UX Designer, AWS Field Experience

📍 Job Overview

Job Title: UX Designer, AWS Field Experience

Company: Amazon

Location: Boston, Massachusetts, United States; Dallas, Texas, United States; Seattle, Washington, United States

Job Type: Full-time

Category: User Experience (UX) Design / Operations Support

Date Posted: September 16, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• This role is a critical part of the AWS Field Experience (AFX) team, focusing on designing impactful user experiences for a strategic AWS initiative supporting a global AWS Sales organization.

• The UX Designer will be instrumental in shaping the future of agentic experiences, leveraging design thinking, interaction design, and AI to create intuitive and efficient workflows.

• Success in this position requires a strong ability to translate complex business problems into user-centered designs, working autonomously and collaboratively with cross-functional teams.

• The role emphasizes driving design excellence, influencing business strategy through compelling user experience narratives, and managing stakeholder relationships effectively.

📝 Enhancement Note: While the title is "UX Designer," the context of "AWS Field Experience" and supporting the "AWS Sales organization" strongly indicates this role is deeply embedded within Go-To-Market (GTM) operations, specifically focusing on the tools and experiences that enable sales teams to be more effective. Therefore, this description will incorporate language and considerations relevant to operations professionals.

📈 Primary Responsibilities

• Lead the end-to-end design process for new and existing solutions, from initial concept and user research to final execution, ensuring seamless integration into agentic experiences.

• Collaborate with design leadership to negotiate priorities, achieve alignment on customer problems, and define product vision, ensuring alignment with broader GTM operations strategies.

• Design complex workflows and balance diverse user perspectives across a variety of technologies, with a particular focus on tools supporting the sales and field operations teams.

• Act as a self-starter, working independently while actively collaborating and communicating with cross-functional teams, peer designers, management, and stakeholders to foster healthy, positive relationships.

• Identify and define key metrics to measure the health and effectiveness of the user experience, both quantitatively and qualitatively, and proactively pursue opportunities to "work backwards from user needs" to drive continuous improvement in sales operations.

• Drive the scaling of design processes and mechanisms, raising the bar on design quality and establishing best practices for UX within the AWS Field Experience team.

• Develop user personas, journey maps, and "jobs to be done" frameworks to deeply understand the needs of sales representatives and field operations personnel, informing design decisions.

• Create compelling visual narratives and prototypes that clearly articulate user needs and proposed solutions, influencing business strategy and gaining buy-in from stakeholders.

📝 Enhancement Note: The responsibilities highlight a strong focus on GTM enablement and operational efficiency for the sales organization. The emphasis on "agentic experiences," "workflows," and "customer needs" points to a role that directly impacts sales productivity and operational outcomes.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or above in Design, Human-Computer Interaction (HCI), or a related field. Experience:

• A minimum of 5 years of professional design experience, with a proven track record of delivering successful user experiences.

• Demonstrated experience working in fast-paced environments, managing multiple priorities, and exhibiting strong judgment and decision-making skills.

• Experience within a large technology organization or supporting complex operational processes is highly beneficial. Required Skills:

• Design Thinking & Methodology: Deep understanding and hands-on application of design thinking principles, usability principles, and techniques to solve complex problems.

• Interaction Design: Proficiency in designing intuitive and efficient user interactions, particularly for complex workflows and enterprise applications.

• Prototyping & Design Tools: Highly proficient in industry-standard design software (e.g., Figma, Sketch, Adobe Creative Suite) and AI-powered design tools.

• User Flows & Wireframing: Expertise in creating detailed user flows, wireframes, and low/high-fidelity designs that clearly articulate user journeys and system interactions.

• Information Architecture: Solid understanding of how to organize and structure information for clarity and ease of navigation within complex systems.

• Responsive & Design Systems: Working knowledge of responsive design principles and experience contributing to or utilizing design systems to ensure consistency and scalability.

• Stakeholder Management: Excellent ability to build rapport, establish credibility, and manage relationships with diverse stakeholders, including product managers, engineers, and senior leadership.

• Communication & Presentation Skills: Strong verbal and written communication skills, with the ability to present complex ideas to customers and colleagues in compelling and actionable ways.

Preferred Skills:

• User Research: Demonstrated experience conducting user research, synthesizing findings, and crafting detailed personas or "jobs to be done" documentation.

• Agile Development: Experience working within an Agile software development process, collaborating effectively with development teams.

• Front-End Fundamentals: Knowledge of basic front-end languages such as HTML, CSS, and JavaScript, to better understand technical constraints and possibilities.

• Agentic Experience Design: Familiarity with designing for AI-driven or agentic experiences, understanding how to integrate intelligent capabilities into user workflows.

• Business Acumen: Strong problem-solving aptitude and a keen understanding of business objectives, particularly within sales and GTM operations.

• Independent Self-Direction: Proven ability to take personal ownership, work autonomously, and drive positive results with minimal supervision.

📝 Enhancement Note: The "5+ years of design experience" combined with the specific mention of "design thinking," "interaction design," and "AI tools" suggests a mid-to-senior level UX Designer. The inclusion of "stakeholder management" and the need to influence "business strategy" points to a role with significant cross-functional influence, common in operations-adjacent design roles. The portfolio requirement is standard for UX but emphasizing "study plans" and "reports" hints at a more analytical, research-driven approach often valued in operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Design Process: Showcase a clear and repeatable design process, from problem identification and user research to ideation, prototyping, and validation. This should include examples of how you've worked backward from customer needs.

• End-to-End Experience Design: Present case studies that illustrate your ability to design holistic user experiences, considering the entire user journey and how different touchpoints integrate.

• Complex Workflow Design: Include examples of designing intricate workflows, demonstrating your ability to simplify complexity and improve efficiency for users performing multi-step tasks.

• System Integration & Consistency: Provide examples of how your designs integrate seamlessly with existing systems or contribute to the development and maintenance of design systems, ensuring consistency and scalability.

• Impact & Metrics: Clearly articulate the impact of your designs, using quantitative data (e.g., efficiency gains, task completion rates, user satisfaction scores) and qualitative feedback to demonstrate success.

Process Documentation:

• Workflow Design & Optimization: Your portfolio should highlight your ability to document and optimize complex operational workflows, showing how you've identified bottlenecks and designed solutions to improve them.

• User Research Synthesis: Demonstrate how you translate raw user feedback and research data into actionable insights, personas, or "jobs to be done" documents that drive design decisions.

• System Design & Implementation Standards: Showcase your understanding of how user experience designs translate into technical specifications and how you ensure design intent is maintained through development and implementation.

• Performance Measurement: Provide examples of how you've defined and tracked key performance indicators (KPIs) for user experience, linking design efforts to measurable business outcomes relevant to sales operations.

📝 Enhancement Note: The emphasis on "study plans," "reports," and demonstrating "design thinking" in the portfolio suggests that Amazon is looking for a UX Designer who can not only create visually appealing interfaces but also deeply understand the underlying operational processes and user needs. This is crucial for roles supporting sales operations, where efficiency and data-driven decision-making are paramount.

💵 Compensation & Benefits

Salary Range:

• Boston, Massachusetts: $117,800 - $160,000 USD annually

• Dallas, Texas: $117,800 - $160,000 USD annually

• Seattle, Washington: $117,800 - $160,000 USD annually

Benefits:

• Comprehensive health insurance package (medical, dental, vision, prescription coverage).

• Basic Life & AD&D insurance with options for supplemental life plans.

• Employee Assistance Program (EAP) and Mental Health Support services.

• Medical Advice Line for convenient health consultations.

• Flexible Spending Accounts (FSAs) for healthcare and dependent care.

• Adoption and Surrogacy Reimbursement coverage.

• 401(k) retirement savings plan with company matching.

• Generous Paid Time Off (PTO) policy.

• Comprehensive Parental Leave benefits.

• Sign-on payments to support your transition.

• Restricted Stock Units (RSUs) as part of the total compensation package, aligning your success with Amazon's growth. Working Hours:

• Standard full-time work week is approximately 40 hours.

• The role offers flexibility in working hours, encouraging employees to find a balance between their professional and personal lives.

📝 Enhancement Note: The provided salary ranges are specific to the listed US locations. The comprehensive benefits package, including sign-on payments and RSUs, is typical for roles at Amazon and reflects a competitive total compensation structure. The mention of "flexibility in working hours" is important for operations roles that may require focused work periods.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cloud Computing Services, E-commerce, Technology. Amazon Web Services (AWS) is a leading global provider of cloud infrastructure and platform services.

Company Size: Over 1.5 million employees worldwide (as of early 2024). This large scale offers immense opportunities for impact and career development.

Founded: 1994 by Jeff Bezos. Amazon has a long history of innovation, customer obsession, and pioneering new markets.

Team Structure:

• AWS Field Experience (AFX): This team is a specialized group within AWS focused on enhancing the tools and experiences for the global AWS Sales organization.

• Cross-functional Collaboration: The UX Designer will work closely with Product Managers, Program Managers, Software Development Engineers, Researchers, and other UX Designers.

• Reporting: While not explicitly stated, UX Designers typically report into a Design Manager or Director within their respective product or engineering organization. The AFX team likely has a dedicated design leadership structure.

Methodology:

• Customer Obsession: Amazon's core leadership principle, driving all decisions to start with the customer and work backward. This is fundamental to the UX design process.

• Design Thinking & User-Centered Design: The team employs rigorous design thinking methodologies, emphasizing empathy, ideation, prototyping, and testing to solve user problems.

• Agile Development: Projects are typically executed using Agile methodologies, requiring iterative design and close collaboration with development teams.

• Data-Driven Decision Making: Emphasis on using both quantitative and qualitative data to inform design choices and measure impact.

Company Website: https://www.amazon.com | https://aws.amazon.com/

📝 Enhancement Note: Amazon's culture is defined by its 16 Leadership Principles. For a UX Designer supporting a sales organization, principles like "Customer Obsession," "Invent and Simplify," "Are Right, A Lot," "Dive Deep," and "Earn Trust" are particularly relevant. Understanding these principles is key to cultural fit and successful stakeholder management.

📈 Career & Growth Analysis

Operations Career Level: This UX Designer role, with a minimum of 5 years of experience and responsibilities for influencing strategy and leading design processes, is positioned at a mid-to-senior level within the UX discipline. For operations, this translates to a role that directly enables and optimizes the productivity of a critical business function (Sales). The impact extends beyond a single tool to shaping the broader field experience.

Reporting Structure: The designer will likely report to a Design Manager or Director within the AWS Field Experience organization. They will collaborate extensively with Product Management and Engineering leadership, providing design expertise and advocacy.

Operations Impact: The work directly impacts the efficiency, effectiveness, and user satisfaction of the AWS global sales force. By improving the tools and experiences these professionals use daily, the designer contributes to faster deal cycles, better customer engagement, increased sales productivity, and ultimately, revenue growth for AWS. This role is a key enabler of GTM operations.

Growth Opportunities:

• Specialization: Deepen expertise in agentic experience design, AI-driven UX, or specific aspects of cloud sales operations tooling.

• Leadership: Transition into a Senior or Principal UX Designer role, taking on more complex projects, mentoring junior designers, and contributing to design strategy at a higher level.

• Management: Move into a Design Management position, leading a team of UX designers and overseeing design strategy for a broader product area.

• Cross-Functional Mobility: Opportunities to move into Product Management or Program Management roles within AWS, leveraging deep understanding of user needs and operational processes.

• Skill Development: Continuous learning through internal Amazon resources, workshops, conferences, and hands-on experience with cutting-edge technologies.

📝 Enhancement Note: The growth trajectory for a UX Designer in this context is significant. It involves not only advancing within the UX discipline but also developing a deep understanding of sales operations and GTM strategy, which can open doors to product leadership or specialized operational roles within AWS.

🌐 Work Environment

Office Type: This is an on-site role, implying a traditional office environment within Amazon's corporate campuses. These environments are typically designed to foster collaboration and innovation.

Office Location(s):

• Boston, Massachusetts: Amazon has a significant presence in the Boston area, particularly in Seaport, focusing on technology and innovation.

• Dallas, Texas: Amazon's presence in Dallas is growing, with various corporate and operational facilities.

• Seattle, Washington: Amazon's global headquarters are in Seattle, offering a vast campus with extensive amenities and a highly collaborative tech environment.

Workspace Context:

• Collaborative Spaces: Offices are equipped with meeting rooms, huddle spaces, and common areas designed to encourage spontaneous interactions and teamwork.

• Technology Access: Designers will have access to high-performance workstations, industry-standard design software, and robust IT support to facilitate their work.

• Team Interaction: Daily interactions with peers, managers, and cross-functional team members will be common, fostering a dynamic and engaged work environment. The on-site nature facilitates quick feedback loops and team cohesion.

Work Schedule: While the standard work week is 40 hours, the emphasis on work-life balance suggests flexibility. However, as an on-site role supporting critical business initiatives, there may be periods requiring extended hours to meet project deadlines or address urgent operational needs.

📝 Enhancement Note: The on-site requirement is a key differentiator. For operations-focused roles, being physically present can enhance collaboration with engineering and product teams, facilitate faster problem-solving, and provide a clearer understanding of the day-to-day challenges faced by the sales teams the designer supports.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely conduct an initial screening call to assess basic qualifications, experience, and cultural fit.

• Portfolio Review: Candidates will be asked to present their portfolio, showcasing key projects, design process, and impact. Be prepared to walk through your thought process for 2-3 significant projects.

• Technical/Design Interviews: Expect interviews with peer designers and design leadership focusing on your design skills, problem-solving abilities, and understanding of UX principles.

• Cross-functional Interviews: Interviews with Product Managers, Program Managers, and potentially engineering leads to assess collaboration skills, communication, and ability to understand business requirements.

• Leadership Principles Interview: A dedicated interview (often with a Senior Leader) focused on behavioral questions designed to assess how you embody Amazon's Leadership Principles. Prepare specific examples for each.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best demonstrate your experience with complex workflows, end-to-end design, and impact on user productivity or business outcomes. Prioritize projects that align with enterprise or GTM operations if possible.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you faced, your solutions, and the measurable results. Use visuals effectively.

• Focus on Process & Impact: Emphasize your design thinking process and how you translated user needs into impactful solutions. Quantify results whenever possible (e.g., "reduced task completion time by X%", "increased user adoption by Y%").

• Demonstrate Collaboration: Highlight instances where you effectively collaborated with stakeholders, engineers, and product managers to achieve design goals.

• Tailor to AWS: If possible, subtly tailor your presentation to showcase an understanding of AWS's scale, customer obsession, and commitment to innovation.

Challenge Preparation:

• Design Exercise: Be prepared for a design exercise (take-home or on-site) that may involve solving a specific UX problem related to sales enablement, field operations, or agentic experiences. Focus on a structured approach, clear rationale, and a well-defined output.

• Behavioral Questions: Prepare STAR method (Situation, Task, Action, Result) responses for behavioral questions related to Amazon's Leadership Principles, conflict resolution, prioritization, and influencing others.

• Operations Acumen: Brush up on common challenges and workflows within sales operations and GTM functions. Understand how UX can directly contribute to sales efficiency and revenue generation.

📝 Enhancement Note: The emphasis on "Leadership Principles" interviews is a hallmark of Amazon's hiring process. Candidates must prepare specific, experience-based examples for each principle. For a UX role supporting operations, demonstrating "Invent and Simplify" and "Dive Deep" will be particularly important.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Proficiency in tools such as Figma, Sketch, Adobe XD, or similar industry-standard platforms is essential for creating user flows, wireframes, mockups, and interactive prototypes.

• AI Design Tools: Experience with AI-powered design assistants or tools that enhance the design process (e.g., for generating design options, automating repetitive tasks) is highly valued.

• Collaboration Tools: Familiarity with tools like Slack, Microsoft Teams, or Amazon's internal communication platforms for day-to-day team interaction.

Analytics & Reporting:

• User Analytics Platforms: Experience with tools like Amplitude, Mixpanel, Google Analytics, or AWS's own analytics services to track user behavior, measure feature adoption, and identify areas for improvement.

• Data Visualization Tools: Familiarity with tools like Tableau, Power BI, or Amazon QuickSight to create dashboards and reports that communicate UX performance and insights to stakeholders.

• Research Tools: Proficiency with user research platforms and tools for surveys, interviews, and usability testing.

CRM & Automation:

• CRM Systems (Conceptual Understanding): While not directly a CRM administrator, understanding the role and data structure of CRM systems (e.g., Salesforce) is beneficial, as the designs will likely integrate with or support data flowing into and out of such systems used by the sales organization.

• Workflow Automation Tools (Conceptual Understanding): Awareness of how workflow automation tools are used in operational contexts to streamline processes.

📝 Enhancement Note: The mention of "AI tools" and "agentic experiences" suggests a forward-looking approach to UX design. Understanding how these technologies integrate into operational workflows for sales teams will be a key differentiator.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A relentless focus on understanding and meeting the needs of AWS sales teams and, by extension, AWS customers.

• Invent and Simplify: A drive to find innovative solutions that simplify complex operational processes and user experiences, making them more efficient and effective.

• Bias for Action: A proactive approach to problem-solving and execution, moving quickly to deliver value and iterate based on feedback.

• Ownership: Taking personal responsibility for the success of projects and the overall user experience, seeing tasks through to completion.

• Dive Deep: A commitment to understanding the intricate details of user workflows, business objectives, and technical constraints to make informed design decisions.

Collaboration Style:

• Cross-functional Integration: The team operates with a high degree of collaboration between UX, Product Management, Engineering, and other GTM operations functions. Open communication and shared problem-solving are encouraged.

• Feedback Culture: An environment where constructive feedback is regularly exchanged to improve designs, processes, and team dynamics.

• Knowledge Sharing: A culture that promotes sharing best practices, learnings, and insights across the team and broader organization to elevate collective expertise.

📝 Enhancement Note: The alignment of Amazon's core values with the operational needs of a UX role supporting a sales organization is strong. Candidates who can demonstrate how they embody these principles in their daily work and design approach will resonate well with the hiring team.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing at Scale: Creating user experiences that are effective and intuitive for a global sales force with diverse needs and technical proficiencies.

• Balancing Divergent Needs: Synthesizing requirements from various stakeholders and user groups to create a unified and effective product vision.

• Integrating AI/Agentic Capabilities: Designing seamless and trustworthy user experiences that leverage AI without compromising user control or understanding.

• Pace of Innovation: Keeping up with the rapid pace of technological advancements and business strategy shifts within AWS and the cloud computing industry.

Learning & Development Opportunities:

• Specialized Training: Access to Amazon's extensive internal training resources, including courses on UX best practices, AI/ML, cloud technologies, and leadership development.

• Mentorship Programs: Opportunities to be mentored by senior designers and leaders within AWS, as well as to mentor junior team members.

• Industry Exposure: Participation in relevant industry conferences, workshops, and events to stay abreast of the latest trends in UX design and cloud technology.

• Cross-Disciplinary Learning: Gaining deep insights into sales operations, product management, and software development processes through close collaboration.

📝 Enhancement Note: The challenges presented are typical for roles at Amazon's scale and complexity. The growth opportunities are substantial, offering a clear path for professional development and career advancement within a leading technology company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a complex workflow for a business-critical operation. What was your process, and what was the outcome?" (Focus on process, problem-solving, and impact).

• "How do you approach balancing the needs of different stakeholders when designing a new feature or product?" (Highlight negotiation, communication, and consensus-building skills).

• "Tell me about a project where you had to simplify a highly complex user experience. What were the key trade-offs you considered?" (Demonstrate problem-solving, design rationale, and decision-making). Company & Culture Questions:

• "How would you apply Amazon's 'Customer Obsession' principle to designing tools for our AWS sales teams?" (Connect UX to business goals and user empathy).

• "Describe a situation where you had to 'Invent and Simplify' to solve a design problem." (Showcase innovation and efficiency in your approach).

• "How do you ensure your designs are inclusive and accessible to a diverse global user base?" (Address diversity, equity, and inclusion in design). Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process, your solutions, and the measurable results. Use visuals to guide the audience.

• Quantify Your Impact: Whenever possible, present data that demonstrates the success of your designs (e.g., user satisfaction, efficiency gains, adoption rates).

• Highlight Collaboration: Emphasize how you worked with cross-functional teams, managed feedback, and aligned on project goals.

• Showcase Design Thinking: Articulate your thought process, including how you conducted research, synthesized findings, and iterated on solutions.

• Prepare for Questions: Anticipate questions about your design choices, trade-offs, and how you would handle similar challenges in the future.

📝 Enhancement Note: For Amazon interviews, be ready to provide specific examples that align with their 16 Leadership Principles. The STAR method is highly recommended for behavioral questions. For this role, framing your UX experience through the lens of operational efficiency and GTM enablement will be a significant advantage.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the Amazon Jobs portal via the provided link.

• Portfolio Customization: Curate your portfolio to prominently feature 2-3 projects that best showcase your experience with complex workflows, end-to-end design, and demonstrable impact on user productivity and business outcomes, aligning with enterprise or GTM operations.

• Resume Optimization: Tailor your resume to highlight keywords such as "UX Design," "Design Thinking," "Interaction Design," "Prototyping," "User Flows," "Stakeholder Management," and any experience with "AI tools" or "agentic experiences." Quantify achievements whenever possible.

• Interview Preparation: Practice articulating your design process and project outcomes using the STAR method for behavioral questions, particularly those related to Amazon's Leadership Principles. Prepare to discuss your portfolio in detail and how your skills can drive efficiency for the AWS sales organization.

• Company Research: Thoroughly research Amazon's culture, particularly its Leadership Principles, and understand the AWS Field Experience team's mission to enable the global sales organization. Consider how your design philosophy aligns with their customer-obsessed and innovative approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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