UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Lloyds Banking Group

Location: Leeds Wellington Place, United Kingdom

Job Type: FULL_TIME

Category: User Experience (UX) / Product Design

Date Posted: 2026-04-07

Experience Level: 5-10 Years

Remote Status: Hybrid (2 days in office per week)

🚀 Role Summary

• Crafting end-to-end user experiences for critical digital products, focusing on the online banking login journey for millions of customers.

• Collaborating closely with cross-functional teams including Product Owners, Engineers, Researchers, and fellow designers to deliver cohesive and intuitive digital solutions.

• Translating complex business requirements and user needs into elegant, user-centered design outputs by leveraging a central design system.

• Championing accessibility and inclusive design principles to ensure digital products are usable by a broad range of customers across diverse backgrounds and abilities.

📝 Enhancement Note: This role is situated within Lloyds Banking Group's "Access Lab," a specialized team focused on the online banking login experience. This suggests a high-impact role with significant responsibility for a core customer-facing feature, requiring a strong understanding of user psychology and robust security considerations within a regulated financial services environment.

📈 Primary Responsibilities

• Design and develop comprehensive user journeys, integrating components from a central design system to optimize content and UI elements for screen real estate.

• Utilize prototyping software (e.g., Sketch, InVision, Figma, Axure, Adobe XD) to bring design concepts to life and facilitate stakeholder understanding.

• Act as a customer advocate by balancing business objectives with user needs, gathering insights, and diplomatically negotiating design decisions based on user research and testing.

• Provide design guidance and adapt solutions to technical constraints of various platforms while ensuring an optimal end-user experience.

• Meticulously focus on usability and accessibility, ensuring practical, detail-oriented designs that cater to all users.

• Proactively contribute to team problem-solving and foster open, cross-disciplinary discussions to enhance collective output and innovation.

• Collaborate with user research teams to interpret quantitative and qualitative data, informing iterative improvements to the interaction design process.

• Ensure designs are translated accurately into development specifications, working closely with engineers to guarantee successful implementation.

📝 Enhancement Note: The emphasis on "crafting the end-to-end user experience" and "bringing designs to life with a choice of prototyping software" indicates a hands-on design role requiring strong visual and interactive design skills. The requirement to "balance business requirements with user needs" and "diplomatically push back" highlights the need for strong communication, negotiation, and strategic thinking.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience and a deep understanding of UX principles is essential.

Experience: Demonstrable experience in User Experience (UX) Design or Interaction Design, with a proven track record of successfully delivering digital products.

Required Skills:

• Proven experience in User Experience Design or Interaction Design.

• Strong proficiency in prototyping and layout design, with the ability to articulate concepts clearly to stakeholders and development teams.

• Experience working with and contributing to central design systems, with an ability to recommend improvements.

• Ability to interpret and apply insights from quantitative and qualitative user research and usability testing.

• Strong understanding and practical application of accessibility and inclusive design principles.

• Excellent collaboration and communication skills, with experience working in multidisciplinary teams.

Preferred Skills:

• Experience within the financial services industry, understanding its unique regulatory and customer trust landscape.

• Familiarity with Agile development methodologies and working in squad-based team structures.

• Experience with a variety of prototyping tools such as Sketch, InVision, Figma, Axure, or Adobe XD.

• A background in Visual Design with a strong UX sensibility.

📝 Enhancement Note: The explicit mention of "5-10 years" of experience by AI suggests a mid-to-senior level role, implying a need for independent work, mentorship potential, and strategic contribution beyond basic design execution. The "possibly from a Visual Design background" indicates flexibility in the primary discipline, but a strong UX foundation is non-negotiable.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end design process for at least 2-3 complex digital products or features, ideally within a financial services context.

• Demonstrate a clear understanding of user-centered design methodologies, including user research, wireframing, prototyping, and usability testing.

• Highlight contributions to or usage of design systems, illustrating how components were applied and potentially improved.

• Present case studies that clearly articulate the problem, design solution, your role, the process followed, and the measurable impact or outcome.

Process Documentation:

• Detail your approach to user journey mapping and information architecture.

• Explain your methods for translating complex requirements into intuitive user flows and interfaces.

• Provide examples of how you have collaborated with engineering and product teams to ensure design feasibility and successful implementation.

• Showcase your process for advocating for and implementing accessibility and inclusive design standards.

📝 Enhancement Note: Given the role's focus on a core customer-facing product and the emphasis on collaboration, a portfolio that demonstrates not just design output but also process, problem-solving, and cross-functional teamwork will be highly valued. The ability to show how designs solve specific business and user problems with measurable results is critical.

💵 Compensation & Benefits

Salary Range: £61,344 - £68,160 per annum.

Benefits:

• A generous pension contribution of up to 15%.

• An annual performance-related bonus.

• Share schemes, including free shares.

• Benefits that can be adapted to lifestyle needs, such as discounted shopping.

• 30 days of holiday per year, in addition to bank holidays.

• A range of wellbeing initiatives.

• Generous parental leave policies.

Working Hours: Full-time, with a hybrid working pattern requiring at least two days per week (or 40% of time) in the Leeds Wellington Place office. The standard working week is approximately 40 hours.

📝 Enhancement Note: The salary range provided is competitive for mid-to-senior UX Designer roles in the UK financial sector, particularly in a major city like Leeds. The comprehensive benefits package reflects Lloyds Banking Group's commitment to employee well-being and long-term engagement. The hybrid model with a specified office attendance requirement is typical for large financial institutions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, Retail Banking. Lloyds Banking Group is one of the UK's largest financial services groups, offering a wide range of products and services to millions of customers.

Company Size: Large enterprise (tens of thousands of employees globally). This scale implies robust processes, established governance, and significant opportunities for impact.

Founded: 2009 (formed from the merger of Lloyds TSB and HBOS). The company has a long heritage in UK banking, combined with a modern approach to digital transformation.

Team Structure:

• The role is part of the "Access Lab," a dedicated team focused on the online banking login experience. This suggests a specialized, agile squad structure within a larger digital or technology division.

• Collaboration is central, with close working relationships expected with Product Owners, Engineers, Researchers, and fellow designers.

Methodology:

• A strong emphasis on user-centered design, leveraging user research and usability testing to inform product development.

• Agile and hybrid working models are standard, promoting iterative development and flexible collaboration.

• Design systems are a core component, ensuring consistency and efficiency across digital products.

• Data-driven decision-making, using both quantitative and qualitative insights to guide UX strategy.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: Working for a large, established financial institution like Lloyds Banking Group means operating within a regulated environment that prioritizes security, compliance, and customer trust. The "Access Lab" focus indicates a high-visibility project with direct impact on customer engagement and digital service delivery.

📈 Career & Growth Analysis

Operations Career Level: Mid-to-Senior UX Designer. This level implies significant autonomy, the ability to lead design initiatives for specific features, and a strong contribution to team strategy and best practices.

Reporting Structure: The UX Designer will report into a Design Lead or Head of UX within the digital/technology division, likely working within a Product Owner-led multidisciplinary squad.

Operations Impact: Direct impact on the usability, accessibility, and customer satisfaction of the online banking login experience, a critical touchpoint for millions of customers daily. This role influences customer retention, digital adoption, and overall brand perception.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific UX areas such as accessibility, user research methodologies, or advanced prototyping.

• Leadership Development: Potential to mentor junior designers, lead design sprints, or take on design ownership for larger product areas.

• Cross-functional Mobility: Opportunity to move into related roles such as Product Management, Senior Interaction Design, or UX Research within the broader digital organization.

• Industry Exposure: Gain valuable experience in the highly regulated and dynamic financial services sector, a significant differentiator for career progression.

📝 Enhancement Note: The "Access Lab" context suggests that success in this role could lead to increased responsibility for core customer-facing digital products, potentially involving more complex user flows, security features, and integration with a wider range of banking services.

🌐 Work Environment

Office Type: Modern office environment located at Leeds Wellington Place, designed to foster collaboration and innovation.

Office Location(s): Leeds Wellington Place, United Kingdom. This is a well-established business district in Leeds, offering good transport links and amenities.

Workspace Context:

• A hybrid work model encourages a blend of focused individual work at home and collaborative, in-person interaction within the office.

• The office space is likely equipped with collaboration tools, meeting rooms, and potentially design labs or studios to support creative work.

• Opportunities for regular interaction with a multidisciplinary team, including designers, developers, product managers, and researchers, fostering a dynamic and supportive work atmosphere.

• Access to necessary technology and software for UX design, prototyping, and communication.

Work Schedule: Standard full-time hours, with a hybrid arrangement allowing for flexibility in balancing office and remote work. This structure supports efficient workflow management and personal well-being.

📝 Enhancement Note: The emphasis on hybrid working and the specific office requirement (2 days/40%) indicates a structured approach to flexible working, balancing individual autonomy with the benefits of in-person team collaboration and company culture integration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of CV and portfolio to assess relevant experience and design skills.

• Hiring Manager/Recruiter Call: A discussion to understand motivations, career aspirations, and initial fit with the role and team.

• Design Challenge/Portfolio Presentation: Candidates will likely be asked to present their portfolio, discussing specific case studies, their design process, and how they approach problems. A practical design exercise might also be included.

• Team Interviews: Interviews with members of the Access Lab team (e.g., Product Owner, Engineers, fellow Designers) to assess collaboration skills, technical understanding, and cultural fit.

• Final Interview: Potentially with a senior leader in the digital or design function to discuss strategic alignment and overall suitability.

Portfolio Review Tips:

• Tell a Story: Structure your case studies with a clear narrative: the problem, your role, the process, the solution, and the impact.

• Show Your Process: Don't just show final screens; demonstrate your thinking, research, iterations, and decision-making.

• Highlight Collaboration: Use examples to show how you worked with others, managed feedback, and contributed to team goals.

• Quantify Impact: Where possible, use data and metrics to demonstrate the success of your designs.

• Tailor to the Role: Emphasize projects and skills most relevant to financial services, accessibility, and large-scale digital products.

Challenge Preparation:

• Be prepared to discuss your approach to designing for complex user flows and regulated environments.

• Practice articulating your design rationale clearly and concisely.

• Research Lloyds Banking Group's digital offerings and understand their customer base.

• Be ready to discuss your experience with design systems and accessibility standards.

📝 Enhancement Note: The interview process is likely to be rigorous, focusing on both design craft and the ability to operate effectively within a large, collaborative, and regulated financial institution. A strong portfolio that showcases problem-solving and measurable impact will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping/Design Software: Proficiency expected in at least one, ideally multiple, from: Sketch, InVision, Figma, Axure, Adobe XD.

• Design Systems: Experience with utilizing and contributing to established design systems.

• Collaboration Tools: Familiarity with tools like Jira, Confluence, Slack, Microsoft Teams for team communication and project management.

Analytics & Reporting:

• While not a primary responsibility, an understanding of how to interpret analytics data (e.g., from tools like Google Analytics, Adobe Analytics) to inform design decisions is beneficial.

CRM & Automation:

• Not directly applicable to this UX design role, but an understanding of how UX design integrates with broader customer journey management and digital platforms within a bank is advantageous.

**📝 Enhancement