UX Designer

📍 Job Overview

Job Title: UX Designer

Company: House Rx

Location: Remote

Job Type: Full-Time

Category: Product Design / UX

Date Posted: 2026-04-28

Experience Level: 2-5 Years

Remote Status: Fully Remote

🚀 Role Summary

• Drive the evolution of digital experiences within a mission-critical healthcare platform focused on specialty medication accessibility.

• Conduct in-depth user research to identify and solve complex problems for clinical teams, focusing on user journeys and pain points.

• Collaborate extensively with product, engineering, and clinical operations to translate user needs into intuitive and effective design solutions.

• Leverage AI-native tools and methodologies to enhance design processes, prototype rapidly, and innovate on platform capabilities.

• Contribute to defining and upholding UX principles, frameworks, and best practices within a fast-paced, growth-oriented startup environment.

📝 Enhancement Note: This role is positioned within a dynamic healthcare technology startup, emphasizing rapid growth and innovation. The "AI-native" requirement suggests a deep integration of artificial intelligence into the design and development workflow, demanding candidates who are not just users of AI but also strategists in its application for product enhancement and personal productivity. The focus on "Medically Integrated Dispensing (MID)" indicates a specialized niche within healthcare, requiring an understanding of complex clinical and operational workflows.

📈 Primary Responsibilities

• Develop a comprehensive understanding of clinical team member user journeys, identifying key jobs-to-be-done and critical pain points within the House Rx platform.

• Champion and evolve the company's UX principles, design frameworks, and established best practices to ensure a consistent and high-quality user experience.

• Foster cross-functional collaboration across product, engineering, clinical operations, and other departments to gather comprehensive feedback and ensure alignment.

• Act as a technical design builder, utilizing AI assistance to understand codebase implications and rapidly prototyping to accelerate feedback loops and design validation.

• Drive innovation by pushing back on preconceived notions, adopting creative problem-solving patterns, and fostering an environment of continuous iteration and improvement.

• Exhibit strong self-direction by proactively identifying problems, forming informed viewpoints, and driving solutions forward while knowing when to seek input.

• Cultivate a culture of innovation, open discussion, continuous learning, and healthy debate within the design and product teams.

• Contribute to the company's mission by going above and beyond, demonstrating a relentless focus on quality, community, delivering value, and self-improvement.

• Stay abreast of emerging industry trends, particularly in healthcare technology and AI, to identify opportunities for platform innovation and refinement.

📝 Enhancement Note: The responsibilities highlight a blend of traditional UX design duties with a strong emphasis on AI integration, technical understanding (even without direct coding), and a proactive, entrepreneurial mindset. The expectation to "understand how a feature is built in the codebase with the help of AI" and to be "AI-native" suggests a forward-thinking approach to design tooling and workflow, where AI is not just a supplement but a core component of the design process.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong educational foundation in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is beneficial.

Experience: 2+ years of professional product/UX design experience, with a proven track record of working closely with engineering teams and managing cross-functional stakeholders.

Required Skills:

• Extensive experience designing for complex, multi-step workflows in software products, such as operational tools, workflow systems, or data-intensive applications.

• Proven ability to simplify complex processes into intuitive and user-friendly interfaces.

• Demonstrated proficiency in conducting primary user research and translating insights into actionable design improvements.

• Strong portfolio showcasing creative problem-solving, critical thinking, and successful navigation of complex systems and ambiguous problem spaces.

• Deep curiosity and enthusiasm for Artificial Intelligence (AI), with hands-on experience in leveraging AI to enhance user experiences and automate workflows.

• Extreme proficiency with AI-powered design tools, specifically mentioning Claude Code (or similar advanced AI assistants) for producing implementation-ready designs.

• Excellent communication, interpersonal, and presentation skills, with the ability to articulate design decisions and rationale clearly.

• Demonstrated ability to facilitate healthy discussions and synthesize opposing viewpoints to achieve optimal outcomes.

• Strong analytical, problem-solving, and critical thinking capabilities.

Preferred Skills:

• Prior experience designing for pharmacy management systems, Electronic Health Records (EHRs), or related healthcare SaaS software.

• Familiarity with the nuances of medically integrated dispensing (MID) workflows.

• Experience with rapid prototyping tools and methodologies.

• Understanding of agile development methodologies and cross-functional team collaboration within an agile framework.

📝 Enhancement Note: The emphasis on "Extreme proficiency in Claude Code or similar" is a critical differentiator for this role, indicating a strong preference for candidates who are at the forefront of AI-assisted design. This level of AI integration suggests that the company is looking for designers who can proactively leverage AI to augment their capabilities, not just use it passively. The preference for healthcare SaaS experience underscores the domain-specific knowledge that would be highly valuable.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated selection of case studies demonstrating a deep understanding of user-centered design principles applied to complex workflows.

• Evidence of ability to simplify intricate processes into intuitive and effective user experiences, with clear before-and-after examples.

• Demonstrations of primary user research methodologies, including how insights were gathered, synthesized, and translated into design decisions.

• Examples showcasing the effective use of AI tools (like Claude Code) in the design process, highlighting how AI enhanced creativity, efficiency, or problem-solving.

• Prototypes (interactive or high-fidelity) that illustrate complex user flows and demonstrate a clear understanding of technical feasibility, potentially with AI-assisted generation.

• Case studies that highlight collaboration with engineering and cross-functional teams, showing how design solutions were implemented and iterated upon.

Process Documentation:

• Showcase examples of how you have documented user journeys, pain points, and job-to-be-done analyses.

• Include samples of your process for iterative design and feedback integration, illustrating how you incorporate input from stakeholders and users.

• Provide examples of your approach to defining and communicating UX principles and design systems.

• Demonstrate your methodology for leveraging AI tools to streamline design workflows, from ideation to final asset delivery.

📝 Enhancement Note: The portfolio requirements are heavily weighted towards demonstrating practical application of design skills in complex environments, with a significant emphasis on AI utilization. Candidates should be prepared to showcase how they've used AI not just for basic tasks, but to fundamentally alter their design process and outcomes. Expect to articulate the "how" and "why" behind your AI-assisted design choices.

💵 Compensation & Benefits

Salary Range: $130,000 - $155,000 USD per year. This range represents the anticipated base salary for this role, with the final offer determined by factors such as candidate experience, skills, and knowledge. Compensation may also include equity.

Benefits:

• Flexible work hours, allowing for better work-life integration and personal scheduling.

• Generous and flexible paid time off (PTO) policy, encouraging employees to take time for rest and rejuvenation.

• Fully remote work environment, providing the flexibility to work from anywhere within the United States.

• Comprehensive parental leave, supporting new parents during this significant life event.

• Robust healthcare, vision, and dental benefits, ensuring the well-being of employees and their families.

• Competitive salary and a potential equity stake, offering opportunities for ownership and long-term financial growth.

Working Hours: 40 hours per week, with flexibility in scheduling to accommodate personal needs and optimize productivity.

📝 Enhancement Note: The salary range provided is competitive for a mid-level UX Designer role in a remote-first tech company, especially one in a specialized and high-demand sector like healthcare SaaS. The inclusion of equity is a significant component, common in startups, offering potential upside beyond base salary. The emphasis on flexible work hours and PTO aligns with a culture that values work-life balance, even within a demanding startup environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / SaaS. House Rx operates at the intersection of healthcare and technology, specifically focusing on improving access to specialty medications through a proprietary platform that supports medically integrated dispensing (MID). This niche requires a deep understanding of clinical workflows, patient care, and the complexities of pharmaceutical distribution and reimbursement.

Company Size: While not explicitly stated, the mention of "rapid scaling and growth," "expanding our product team," and backing by multiple venture capital firms suggests a company that is beyond the early startup phase and is in a significant growth trajectory, likely ranging from 50-200 employees. This size offers a balance of startup agility with developing structure.

Founded: The company was founded by specialty pharmacists, physicians, and technologists, indicating a strong foundation built on deep domain expertise and technological innovation. This origin story suggests a culture that values practical, clinical insights alongside cutting-edge technology.

Team Structure:

• The Product and Design team is likely structured to support the growth of the platform, with designers working closely with Product Managers and Engineers.

• Designers are expected to collaborate across the entire organization, implying a relatively flat hierarchy where input is valued from various departments, including clinical operations and customer-facing roles.

Methodology:

• Data Analysis & Insights: The company emphasizes data-driven decision-making, with a "relentless focus on continuous iteration and improvement." Designers will be expected to use data and user research to inform their design choices.

• Workflow Planning & Optimization: A core function of the role is to understand and improve complex, multi-step workflows for clinical teams, aiming for efficiency and better patient outcomes.

• Automation & Efficiency: The integration of AI and advanced technology suggests a strong focus on automating processes and increasing operational efficiency across the platform.

Company Website: House Rx Careers

📝 Enhancement Note: The company's culture appears to be a blend of a mission-driven healthcare organization and a fast-paced tech startup. The emphasis on AI, innovation, and continuous improvement, combined with a supportive and collaborative environment, suggests a place where ambitious professionals can make a significant impact. The founding team's background provides a strong clinical anchor, ensuring that technology serves real-world healthcare needs.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an experienced UX/Product Designer, likely at a mid-level to senior-mid level, depending on the interpretation of "2+ years of professional experience" and the scope of responsibilities. It requires a designer who can operate with significant autonomy, drive initiatives, and influence product direction, particularly concerning user experience and workflow optimization within a complex healthcare SaaS environment.

Reporting Structure: The UX Designer will report to product leadership and will work very closely with product managers and engineering teams. They are also expected to engage with stakeholders across the company and directly with customers and users, indicating a highly collaborative and cross-functional working dynamic.

Operations Impact: The UX Designer directly impacts the company's mission by improving the accessibility and affordability of specialty medications. By enhancing the usability and efficiency of the House Rx platform, the designer enables clinical teams to provide better patient care, thereby driving adoption, customer satisfaction, and ultimately, the company's growth and impact in the healthcare sector. The focus on AI and workflow optimization also positions this role to drive significant operational efficiencies within the platform itself.

Growth Opportunities:

• Skill Specialization: Deepen expertise in AI-driven design tools, healthcare SaaS UX, and complex workflow design, becoming a subject matter expert in these critical areas.

• Leadership Development: Potential to grow into a Senior UX Designer or Design Lead role, mentoring junior designers, and taking ownership of larger product areas or design strategy.

• Product Strategy Influence: Contribute more directly to product strategy by identifying new opportunities for innovation based on user research and AI capabilities.

• Cross-functional Advancement: Develop a strong understanding of clinical operations and product management, opening doors to roles with broader product ownership or strategic responsibilities within the company.

• Industry Expertise: Become a recognized expert in designing for specialized healthcare niches like medically integrated dispensing.

📝 Enhancement Note: This role offers significant growth potential for a designer who embraces AI and complex problem-solving within healthcare. The opportunity to shape a product that has a direct impact on patient lives, coupled with a startup's inherent dynamism, provides a fertile ground for career advancement and skill development in high-demand areas.

🌐 Work Environment

Office Type: This is a fully remote position, meaning employees work from their home offices. The company is "remote-first," indicating that remote work is the standard and primary mode of operation for most roles.

Office Location(s): While the role is remote, the company is based in the United States, and the remote work is likely within the US to comply with employment laws and potential client interactions. House Rx has a mission to improve specialty care, suggesting their operational focus is on serving clinics and patients within the US healthcare system.

Workspace Context:

• Collaborative Environment: Remote collaboration will be key. Expect to utilize tools like Slack, Zoom, and collaborative design platforms for daily interactions, team meetings, and brainstorming sessions. The company culture emphasizes openness and healthy debate, suggesting a supportive virtual environment.

• Operations Tools & Technology: Access to advanced AI design tools (like Claude Code), prototyping software, and standard productivity suites will be essential. The company's platform itself, and the tools used to build and manage it, will be central to the workspace.

• Team Interaction: While remote, opportunities for interaction will exist through scheduled virtual meetings, informal "coffee chats," and potentially virtual team-building activities. The company culture values community and connection, even in a distributed setting.

Work Schedule: The standard is 40 hours per week, but with "flexible work hours" and "flexible paid time off," there's an understanding that work can be structured to accommodate personal needs. This flexibility is crucial for remote roles, allowing individuals to optimize their productivity while maintaining work-life balance. The nature of a startup might also mean occasional periods of intense work around critical deadlines.

📝 Enhancement Note: The remote-first nature of House Rx means that candidates should be comfortable with and effective in a distributed work environment. The company's commitment to fostering community and collaboration virtually is a key aspect of its work environment, aiming to replicate the positive aspects of in-office work without geographical constraints.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with a recruiter or hiring manager to assess basic qualifications, cultural fit, and interest in House Rx.

• Portfolio Review & Design Challenge: A key stage will involve presenting your portfolio, discussing your design process, and potentially undertaking a design exercise. Given the role's emphasis on AI, expect to discuss how you leverage AI in your work. This might be a take-home challenge or a live problem-solving session.

• Cross-functional Interviews: Interviews with Product Managers, Engineers, and potentially Clinical Operations stakeholders to assess collaboration skills, technical understanding, and domain-specific insights.

• Final Interview: A discussion with senior leadership (e.g., Head of Product, CEO) to gauge strategic thinking, cultural alignment, and long-term potential.

Portfolio Review Tips:

• Highlight AI Integration: Clearly articulate how you've used AI tools (like Claude Code) in your design process. Showcase specific examples of AI-assisted problem-solving, prototyping, or workflow optimization.

• Showcase Complex Workflows: Prioritize case studies that demonstrate your ability to design for intricate, multi-step processes rather than simple UI elements. Explain the complexity and how you simplified it.

• Emphasize User Research: Detail your user research methodology, from planning and execution to synthesis and impact. Show how your designs were informed by genuine user needs and validated through research.

• Structure for Impact: For each case study, clearly define the problem, your role, the process you followed (including AI usage), the solutions you implemented, and the measurable outcomes or impact. Use visuals effectively.

• Demonstrate Collaboration: Include examples of how you worked with engineering and other stakeholders, illustrating your ability to navigate feedback and drive consensus.

Challenge Preparation:

• AI Tool Proficiency: Be ready to discuss your experience with AI design assistants, their capabilities, limitations, and how you integrate them into your workflow. If given a challenge involving AI, be prepared to think aloud about its application.

• Healthcare Workflow Understanding: Research medically integrated dispensing (MID) and common challenges in EHRs or pharmacy management systems. Think about how design can solve these problems.

• Problem-Solving Framework: Practice a structured approach to problem-solving, whether for a design challenge or an interview question. Clearly define the problem, brainstorm solutions, evaluate options, and propose a path forward.

• Communication Clarity: Prepare to articulate your design decisions and thought process clearly and concisely, especially when explaining complex concepts or AI-driven approaches.

📝 Enhancement Note: The interview process will heavily scrutinize your ability to integrate AI into your design workflow and your understanding of complex healthcare operational processes. A strong portfolio that explicitly demonstrates these capabilities will be crucial for advancing. Be prepared to discuss not just the "what" but the "how" and "why" of your design choices, especially those involving AI.

🛠 Tools & Technology Stack

Primary Tools:

• AI Design Assistants: Extreme proficiency in Claude Code or similar advanced AI tools for generating implementation-ready designs, code snippets, and design system components.

• Prototyping Tools: Proficiency in tools like Figma, Sketch, Adobe XD, or InVision for creating interactive prototypes and design mockups.

• User Research Platforms: Familiarity with tools for user interviews, surveys, and usability testing (e.g., UserTesting.com, Optimal Workshop, SurveyMonkey).

• Design System Tools: Experience with tools for creating and maintaining design systems to ensure consistency and scalability.

Analytics & Reporting:

• Product Analytics: Familiarity with tools like Amplitude, Mixpanel, or Google Analytics to track user behavior and feature adoption.

• Data Visualization: Experience with tools like Tableau, Looker, or Power BI for analyzing user data and presenting insights.

• A/B Testing Tools: Knowledge of platforms that facilitate A/B testing for design optimization.

CRM & Automation:

• CRM Systems: While not directly a CRM role, understanding how design impacts CRM workflows or data inputs might be relevant.

• Workflow Automation: Awareness of workflow automation principles and how design can enable more efficient automated processes within the platform.

• Integration Platforms: Understanding how different systems integrate and how design considerations play a role in seamless data flow.

📝 Enhancement Note: The explicit mention of "Claude Code or similar" for AI proficiency is a key indicator of the technology stack. Candidates should highlight any experience with AI-powered design tools that go beyond basic AI assistance, focusing on those that can generate functional design assets or code. Familiarity with healthcare-specific software and platforms will also be a significant advantage.

👥 Team Culture & Values

Operations Values:

• Innovation & AI Integration: A core value is embracing AI not just as a tool but as a transformative force in design and product development, encouraging experimentation and pushing boundaries.

• User Empathy & Impact: A deep commitment to understanding and serving end-users (clinical teams) and patients, with a focus on delivering tangible improvements to healthcare access and outcomes.

• Continuous Improvement & Iteration: A culture that thrives on feedback, learning from failures, and relentlessly iterating on products, processes, and personal skills to achieve excellence.

• Collaboration & Healthy Debate: Valuing diverse perspectives and fostering an environment where open, honest, and respectful discussions lead to the best solutions.

• Self-Direction & Proactivity: Empowering individuals to take ownership, identify opportunities, and drive initiatives forward with a strong sense of initiative and accountability.

Collaboration Style:

• Cross-functional Integration: Designers are expected to be active participants in cross-functional teams, working seamlessly with product managers, engineers, and clinical experts to co-create solutions.

• Feedback-Driven Process: An open culture for giving and receiving constructive feedback, with regular design reviews and opportunities for critique to refine designs.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings, particularly around AI tooling and complex workflow design, to elevate the entire team.

📝 Enhancement Note: The company's values appear to be a strong blend of startup agility, a deep commitment to its healthcare mission, and a forward-thinking embrace of technology like AI. Candidates who demonstrate these values will likely find a strong cultural fit. The emphasis on "healthy debate" suggests a mature approach to collaboration, where constructive disagreement is seen as a pathway to better outcomes.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: In a fast-growing startup, priorities can shift, and new problems will constantly emerge. Adapting quickly and maintaining focus amidst change will be critical.

• Simplifying Complex Healthcare Workflows: Designing intuitive solutions for intricate medical processes (like prior authorization, patient outreach, and fulfillment) requires deep understanding and creative problem-solving.

• Integrating AI Effectively: Moving beyond basic AI usage to truly "AI-native" workflows requires strategic thinking, experimentation, and continuous learning about evolving AI capabilities and their application in design.

• Balancing User Needs with Technical Constraints: Ensuring that user-centric designs are feasible and align with the platform's technical architecture and development velocity.

• Remote Collaboration Dynamics: Maintaining strong team cohesion and effective communication in a fully remote environment requires proactive effort and skillful use of collaboration tools.

Learning & Development Opportunities:

• AI Design Mastery: Becoming an expert in cutting-edge AI tools for design, potentially influencing how the company adopts and utilizes AI in product development.

• Specialized Healthcare UX: Gaining deep domain knowledge in specialty pharmacy, medically integrated dispensing, and healthcare SaaS, becoming a highly sought-after specialist.

• Product Strategy & Business Acumen: Developing a stronger understanding of product strategy, business goals, and market dynamics through close collaboration with product leadership.

• Leadership Skills: Opportunities to mentor junior designers, lead design initiatives, and contribute to shaping the design function within a growing company.

• Industry Engagement: Staying abreast of trends through company-sponsored learning, potentially attending relevant conferences, and engaging with industry thought leaders (as hinted by the podcast recommendations).

📝 Enhancement Note: The challenges presented are typical of high-growth startups in specialized tech sectors. The company actively frames these challenges as growth opportunities, indicating a supportive environment for professional development. The focus on AI integration is a significant learning curve that could lead to substantial career advancement for those who master it.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex workflow you've designed. How did you approach understanding the user's needs, and what was the impact of your design? How might AI have influenced your process or the outcome?"

• "How do you define 'AI-native' in the context of design, and how have you personally implemented AI to fundamentally change your work or a product?"

• "Imagine you're tasked with improving patient adherence to a chronic medication. What are the key user journeys you'd explore, and what design interventions would you consider?"

• "How do you balance advocating for user needs with technical constraints and business priorities? Provide an example."

Company & Culture Questions:

• "Why are you interested in House Rx and our mission to improve specialty medication access?"

• "How do you foster collaboration and healthy debate within a remote team and across different departments?"

• "Describe a time you pushed back on preconceived notions or a 'playbook' to achieve a better outcome."

• "What are your favorite podcasts or thought leaders in product, design, or technology, and why?" (Be prepared to discuss insights from podcasts like Relentless Health Value, Lenny's Podcast, or Acquired).

Portfolio Presentation Strategy:

• AI Case Study Spotlight: Dedicate a significant portion of your presentation to a case study that clearly showcases your AI-native approach. Detail the AI tools used, the problem solved, and the quantifiable or qualitative impact.

• Workflow Simplification Narrative: For any complex workflow case study, use a clear narrative arc: the problem's complexity, your research and ideation process, the design solution, and the resulting improvements in usability or efficiency.

• Metrics-Driven Impact: Wherever possible, quantify the impact of your designs using relevant metrics (e.g., increased user engagement, reduced task completion time, improved satisfaction scores). If metrics weren't tracked, explain how you'd propose to measure success.

• Interactive Elements: If feasible, use interactive prototypes to walk through key user flows, allowing interviewers to understand the user experience dynamically.

• Concise & Focused: Be prepared to present your portfolio efficiently, focusing on the most relevant projects and insights. Anticipate questions and be ready to dive deeper into specific aspects of your work.

📝 Enhancement Note: The interview process is designed to assess not only your core UX design skills but also your forward-thinking approach to AI and your ability to thrive in a mission-driven, remote startup environment. Be prepared to demonstrate practical application of AI, deep empathy for users, and strong collaborative capabilities.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided House Rx Careers link.

• Tailor your resume: Highlight experience with complex workflows, user research, AI design tools (specifically Claude Code or similar), and any healthcare SaaS or pharmacy management system experience. Quantify achievements where possible.

• Curate your portfolio: Select 2-3 of your strongest case studies, prioritizing those that demonstrate AI integration, complex workflow simplification, and user research. Be prepared to articulate your process and outcomes clearly and concisely.

• Prepare your portfolio presentation: Practice walking through your selected case studies, focusing on the "why," "how," and "what" of your design decisions, especially concerning AI and user impact. Be ready to answer strategy and culture-related questions.

• Research House Rx: Understand their mission, the Medically Integrated Dispensing (MID) model, and their focus on AI. Be ready to articulate why you are a good cultural and mission fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.