UX Designer (6 Month FTC)

📍 Job Overview

Job Title: UX Designer (6 Month FTC)

Company: CloserStill Media

Location: London, W6 8JA, United Kingdom

Job Type: Full-Time

Category: UX Design / Product Design

Date Posted: 2026-06-10

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• This role is a 6-month fixed-term contract (FTC) focused on enhancing the digital user experience across CloserStill Media's diverse ecosystem of B2B events and communities.

• The primary objective is to design and own a unified, human-centered customer journey from initial engagement through post-event interaction, ensuring seamless and personalized experiences.

• You will be instrumental in simplifying complex user flows, particularly in registration and event engagement, with a direct impact on conversion rates and overall customer satisfaction.

• This position requires a strong collaborator who can bridge user needs with business objectives and technical constraints, driving clarity and impact across multiple digital touchpoints.

📝 Enhancement Note: While the raw job description focuses on UX design, this enhancement frames it within the context of Revenue Operations and GTM by emphasizing how UX improvements directly impact conversion rates, customer acquisition, and retention, which are critical GTM metrics. The FTC nature is highlighted to manage candidate expectations.

📈 Primary Responsibilities

• End-to-End Journey Design: Define, design, and own the complete digital experience for delegates, clients (exhibitors/sponsors), and internal users across the company's digital ecosystem.

• Consistency & Cohesion: Ensure a cohesive and consistent user experience across various products, platforms, and touchpoints, including websites, event apps, registration systems, and internal tools.

• Conversion Optimization: Lead UX strategy to simplify registration flows, reduce friction, and measurably improve conversion rates for event attendance and participation.

• Personalization Strategies: Design and implement personalization features to enhance relevance and engagement for distinct audience segments.

• Customer Journey Mapping: Develop comprehensive customer journey maps and service blueprints to identify user pain points, friction areas, and opportunities for improvement.

• Prototyping & Validation: Create high-fidelity interactive prototypes for concept validation, user testing, and clear communication of design intent to stakeholders.

• Cross-Functional Collaboration: Work closely with Product Management, Technology, Marketing, Operations, and Event teams to translate user needs, business goals, and technical constraints into intuitive and effective solutions.

• User Research & Testing: Conduct user research, usability testing, and gather feedback to inform design decisions and validate proposed solutions.

• Documentation & Communication: Produce clear and concise wireframes, user flows, and other design documentation to effectively communicate solutions and design rationale.

• Design System Advocacy: Champion and contribute to the evolution of design systems and standards to ensure scalability, consistency, and maintainability across the digital ecosystem.

• Inclusive Design Practices: Champion accessibility, inclusive design principles, and UX best practices throughout the design and development process.

📝 Enhancement Note: The responsibilities are detailed with a focus on impact and process, aligning with operations roles. Specific mentions of "conversion rates," "customer journey mapping," and "cross-functional collaboration" are emphasized to resonate with operations professionals.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field, or equivalent practical experience. Experience:

• 2-5 years of professional experience in UX Design, Product Design, or a similar role, with a strong portfolio demonstrating end-to-end design process and impact.

• Proven experience in designing complex digital ecosystems, ideally within B2B events, marketplaces, SaaS platforms, or large-scale consumer-facing applications. Required Skills:

• User-Centred Design: Deep understanding and practical application of human-centred design principles.

• UX Research & Testing: Proficiency in conducting various forms of user research (interviews, surveys) and usability testing to gather actionable insights.

• Wireframing & Prototyping: Expertise in creating wireframes, user flows, and high-fidelity interactive prototypes using industry-standard tools (e.g., Figma, Sketch, Adobe XD).

• Customer Journey Mapping: Ability to map complex customer journeys and service blueprints to identify pain points and opportunities for process optimization.

• Cross-Functional Collaboration: Demonstrated ability to work effectively with Product Managers, Developers, Marketing, and Operations teams.

• Problem-Solving: Strong analytical and problem-solving skills to translate complex user needs and business requirements into intuitive design solutions.

• Communication: Excellent verbal and written communication skills, with the ability to articulate design decisions and rationale clearly to diverse stakeholders.

• Accessibility & Inclusive Design: Commitment to and practical knowledge of accessibility standards (WCAG) and inclusive design principles.

Preferred Skills:

• Event/SaaS Experience: Direct experience designing for the events industry, SaaS products, marketplaces, or large-scale consumer platforms.

• CRM & Registration Systems: Familiarity with CRM systems (e.g., Salesforce), event registration platforms, event apps, or identity management solutions.

• Design Systems: Experience contributing to or working within established design systems for scalability and consistency.

• Data Analysis: Ability to leverage user data and analytics to inform design decisions and measure impact.

📝 Enhancement Note: This section is structured to highlight skills critical for operations-minded candidates, such as "process optimization" within journey mapping, "cross-functional collaboration," and "data analysis" for informing design. The "Nice to have" section is integrated into preferred skills to enhance clarity.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase at least 2-3 comprehensive case studies detailing your UX process from problem definition through to solution implementation and impact measurement.

• Problem-Solution Framing: Clearly articulate the user problem and business objective for each case study, demonstrating how your design solution addressed them.

• Process Visualization: Include visual representations of your process, such as user journey maps, service blueprints, user flows, and wireframes, to illustrate your thinking.

• Prototyping & Interaction: Demonstrate interactive prototypes that illustrate key user flows and design interactions, showcasing your proficiency in prototyping tools.

• Impact & Metrics: Quantify the impact of your design solutions using relevant metrics (e.g., conversion rate improvements, task completion rates, reduction in support tickets, user satisfaction scores).

Process Documentation:

• Workflow Design: Examples of how you've designed or optimized user workflows for clarity, efficiency, and conversion.

• System Integration Context: Showcase projects where your UX design considered integration with or impact on various systems (e.g., CRM, registration platforms, internal tools).

• User Research Synthesis: Examples of how user research and testing findings were synthesized and translated into actionable design improvements.

📝 Enhancement Note: This section is crucial for operations-focused roles. The emphasis is on demonstrating a structured, data-driven approach to UX design, mirroring the process-oriented nature of operations. Highlighting "impact and metrics" and "process optimization" is key.

💵 Compensation & Benefits

Salary Range:

• Given this is a 6-month FTC in London for a mid-level UX Designer, the estimated salary range is between £50,000 - £70,000 per annum, pro-rated for the contract duration. This estimate is based on industry benchmarks for similar contract roles in London, considering the specified experience level and the demand for skilled UX professionals. Benefits:

• Contract Duration: 6-month fixed-term contract offering focused project experience.

• Hybrid Working: Opportunity to work a hybrid model, balancing remote flexibility with in-office collaboration.

• Professional Development: Access to internal training and potential exposure to diverse B2B event technologies.

• Collaborative Environment: Work within a dynamic and driven team committed to excellence and innovation.

• Meaningful Impact: Opportunity to shape and significantly improve user experiences across a broad digital ecosystem.

Working Hours:

• Standard full-time working hours, approximately 40 hours per week, with flexibility potentially available depending on project needs and team agreements.

📝 Enhancement Note: A specific, estimated salary range for a 6-month FTC in London is provided. Benefits are tailored to reflect the contract nature and the collaborative environment typical of growth-oriented companies. The note explains the methodology for the salary estimate, referencing London market rates and experience level.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Technology, Healthcare, Learning, HR & Education, Future Transport & Infrastructure (Event Management & Community Building).

Company Size: CloserStill Media operates across five regions, powering over 200 market-leading events, publications, and brands. While specific employee count for the UX team isn't detailed, the company's extensive reach suggests a substantial, well-resourced organization.

Founded: CloserStill Media has a history of growth and expansion, indicating a stable yet dynamic business environment.

Team Structure:

• Cross-Functional Teams: You will work within cross-functional teams comprising Product Managers, Developers, Marketing specialists, Operations professionals, and Event organizers.

• Reporting: Likely reporting to a Head of Product, UX Lead, or a similar senior figure within the digital product or technology department.

• Collaboration Focus: Emphasis on collaborative problem-solving and shared ownership of user experience across the digital product suite.

Methodology:

• Human-Centred Design: Core to the company's approach, focusing on understanding and addressing user needs.

• Agile Development: Likely operating within an agile framework, requiring iterative design and close collaboration with development sprints.

• Data-Informed Decisions: Expectation to leverage user data, analytics, and feedback to guide design strategy and measure success.

Company Website: https://careers.closerstillmedia.com

📝 Enhancement Note: The company context is fleshed out to highlight the scale and industry focus, which is relevant for understanding the complexity of the digital ecosystem a UX designer will be working with. The team structure emphasizes the cross-functional nature, aligning with operations' need for broad collaboration.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Designer, suitable for individuals with 2-5 years of dedicated UX experience. It offers significant autonomy in shaping user experiences and influencing product direction within its specific domain.

Reporting Structure: The UX Designer will likely report to a senior leader within the Digital Product or Technology department. This structure provides guidance while allowing for independent contribution and ownership of UX initiatives.

Operations Impact: The UX Designer's work directly influences key GTM and revenue metrics by improving delegate and client conversion rates, enhancing user engagement, and reducing friction in critical customer journeys. This role is pivotal in ensuring the digital platforms effectively support business objectives and community growth.

Growth Opportunities:

• FTC to Permanent: Successful performance in this 6-month contract could lead to opportunities for a permanent role, depending on business needs and candidate fit.

• Portfolio Expansion: Gain extensive experience designing for a diverse range of digital products within the B2B events and community space, significantly enriching your professional portfolio.

• Skill Specialization: Opportunity to deepen expertise in specific areas such as customer journey mapping for events, personalization strategies, or contributing to design systems.

• Cross-Functional Acumen: Develop a strong understanding of how UX integrates with Product, Technology, Marketing, and Operations functions, enhancing overall business acumen.

📝 Enhancement Note: The "Operations Impact" section explicitly links UX contributions to revenue and GTM metrics, which is a key differentiator for operations-minded candidates. Growth opportunities are framed to highlight potential career progression and skill development relevant to the operations field.

🌐 Work Environment

Office Type: CloserStill Media operates with a hybrid working model, suggesting a modern office environment designed to facilitate collaboration and focused work.

Office Location(s): The role is based in London (W6 8JA), offering access to a vibrant professional hub. Hybrid arrangements mean you'll likely be expected in the office for specific days or for key collaborative sessions.

Workspace Context:

• Collaborative Spaces: The office environment is expected to support team collaboration, brainstorming sessions, and workshops, essential for cross-functional UX design work.

• Technology & Tools: Access to standard office technology and potentially specialized UX design software and hardware.

• Team Interaction: Opportunities for regular interaction with UX peers, product teams, and other departments, fostering knowledge sharing and a sense of community.

Work Schedule: The role operates on a standard full-time schedule (approx. 40 hours/week), with the hybrid model allowing for a balance between remote work and in-office presence. This structure supports focused design sprints and collaborative team activities.

📝 Enhancement Note: The hybrid work environment is highlighted, emphasizing flexibility and the importance of collaborative in-office days, which is a common aspect of operations roles requiring team synergy.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application & Screening: Submit your CV and portfolio. HR or a hiring manager will review for alignment with the core requirements and experience level.

• Portfolio Review & Initial Interview: A dedicated session to walk through your portfolio, focusing on your UX process, problem-solving approach, and impact. Expect questions about your experience with customer journey mapping, conversion optimization, and cross-functional collaboration.

• Design Challenge/Case Study: You may be asked to complete a take-home design challenge or present a detailed case study related to a specific problem relevant to CloserStill Media's business. This assesses your strategic thinking, design execution, and ability to articulate your rationale.

• Team/Stakeholder Interviews: Meet with key stakeholders from Product, Technology, Marketing, and/or Operations teams to assess your collaboration style, communication skills, and cultural fit.

• Final Interview: A concluding interview, potentially with a senior leader, to discuss overall fit, career aspirations, and confirm understanding of the role's scope and expectations.

Portfolio Review Tips:

• Focus on Impact: Prioritize case studies that demonstrate measurable business impact (e.g., conversion rate increases, user satisfaction improvements). Quantify results wherever possible.

• Show Your Process: Clearly articulate your thought process, from research and ideation to iteration and final solution. Use journey maps, user flows, and wireframes to illustrate your steps.

• Tailor to the Role: Highlight projects relevant to B2B events, complex digital ecosystems, registration flows, or personalization.

• Storytelling: Frame your case studies as narratives – the problem, your approach, the solution, and the outcome.

• Be Prepared for Questions: Anticipate questions about your design decisions, how you handle conflicting requirements, and your collaboration experience.

Challenge Preparation:

• Understand the Business: Research CloserStill Media, their events, and their target audiences. Understand their business model and the challenges of the B2B events industry.

• Focus on User & Business Goals: Ensure your challenge solution addresses both user needs and business objectives, particularly around conversion and engagement.

• Structure Your Presentation: Prepare a clear presentation structure, outlining your approach, key decisions, and proposed solution.

📝 Enhancement Note: This section provides a detailed, step-by-step guide to the interview process and portfolio review, specifically tailored for a UX role that impacts GTM functions. It emphasizes quantifiable results and strategic thinking, which are highly valued in operations.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (Proficiency in at least one is essential).

• User Research & Testing: Tools like UserTesting.com, Maze, Lookback, or in-house methods.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello (for workflow tracking and team communication).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (for understanding user behavior on websites).

• Product Analytics: Tools like Mixpanel, Amplitude, Pendo (for tracking in-app user behavior and feature adoption).

• Data Visualization: Tableau, Power BI (familiarity is a plus for understanding data trends).

CRM & Automation:

• CRM Systems: Salesforce, HubSpot (familiarity with how CRM data informs user segmentation and personalization is beneficial).

• Marketing Automation: Marketo, Pardot (understanding how UX impacts marketing funnel performance).

• Content Management Systems (CMS): Experience with CMS platforms used for websites.

📝 Enhancement Note: The tools listed are standard for UX but are framed to highlight their connection to data, CRM, and marketing automation, which are core components of revenue and GTM operations.

👥 Team Culture & Values

Operations Values:

• Ownership: Taking responsibility for the user experience end-to-end, from discovery to implementation and iteration.

• Empathy: Deeply understanding the needs and motivations of delegates, clients, and internal users to design truly human-centred solutions.

• Teamwork: Collaborating effectively with cross-functional teams to achieve shared goals and deliver cohesive experiences.

• Integrity: Maintaining high standards in design practice, user research ethics, and communication.

• Determination: Persistently tackling complex design challenges and driving solutions to completion to achieve measurable impact.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with Product, Technology, Marketing, and Operations teams to ensure alignment and shared understanding of UX goals.

• Iterative Feedback: Open to constructive feedback throughout the design process, participating in design critiques and user feedback sessions.

• Knowledge Sharing: Willingness to share design insights, best practices, and learnings with the broader team.

📝 Enhancement Note: The company's stated values are reinterpreted through an operations lens, emphasizing accountability, data-driven empathy, and collaborative execution – traits crucial for success in operations roles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Designing a unified experience across multiple distinct user groups (delegates, exhibitors, sponsors, internal teams) with potentially conflicting needs.

• Legacy Systems Integration: Ensuring new UX designs are compatible with and enhance existing technology infrastructure, which may include older systems.

• Driving Adoption of New UX: Effectively communicating the value of UX improvements to stakeholders and driving adoption of new features and updated user journeys.

• Measuring Impact of FTC Role: Demonstrating significant, tangible impact within a 6-month timeframe to justify the contract's value and potentially lead to further opportunities.

Learning & Development Opportunities:

• Industry Exposure: Gain deep insights into the B2B events and community sector, understanding its unique user journeys and business drivers.

• Cross-Functional Acumen: Enhance understanding of how UX contributes to broader GTM strategies, marketing efforts, and operational efficiency.

• Portfolio Development: Build a robust portfolio with impactful case studies, showcasing experience in conversion optimization and complex digital ecosystems.

• Networking: Build professional connections within the events industry and with a dynamic team at CloserStill Media.

📝 Enhancement Note: Challenges are framed in a way that highlights problem-solving and strategic thinking, common in operations. Growth opportunities focus on expanding business acumen and impact, relevant for career progression in operations-aligned roles.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a unified delegate experience across our event websites, mobile app, and registration platform, considering potential technical constraints?" (Focus on process, user journey mapping, and cross-functional collaboration).

• "Describe a time you significantly improved a user's conversion rate or engagement through UX design. What metrics did you use, and what was the outcome?" (Emphasize data-driven results and ROI).

• "How do you balance user needs with business objectives and technical feasibility when designing solutions?" (Showcase strategic thinking and compromise abilities). Company & Culture Questions:

• "What excites you about CloserStill Media's mission and the B2B events industry?" (Demonstrate research and genuine interest).

• "How do you typically collaborate with Product Managers, Developers, and Marketing teams on UX initiatives?" (Highlight teamwork and communication skills).

• "How would you measure the success of your UX designs in this role, particularly within a 6-month contract?" (Focus on quantifiable outcomes and impact). Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, your process (research, ideation, design, testing), the solution, and the measurable impact.

• Highlight Key Decisions: Be ready to explain why you made certain design choices, referencing user data, business goals, or UX principles.

• Showcase Visuals: Use clear, high-quality visuals of wireframes, user flows, prototypes, and final designs. Interactive prototypes are highly effective.

• Quantify Impact: Present metrics clearly. If exact numbers aren't available, discuss the types of metrics you would track and how you'd interpret them.

• Address the FTC Nature: Be prepared to discuss how you would prioritize and deliver maximum impact within the 6-month contract period.

📝 Enhancement Note: Interview questions are designed to probe for operational thinking – strategic approach, data-driven decision-making, impact measurement, and cross-functional collaboration. Portfolio presentation advice emphasizes demonstrating quantifiable results and a structured, process-driven approach.

📌 Application Steps

To apply for this UX Designer (6 Month FTC) position:

• Submit your CV and Portfolio: Ensure your CV is tailored to highlight relevant UX experience and achievements, and your portfolio is readily accessible and showcases your best work.

• Portfolio Customization: Curate your portfolio to prominently feature case studies demonstrating end-to-end UX process, conversion optimization, customer journey mapping, and cross-functional collaboration. Prioritize projects with quantifiable results.

• Resume Optimization: Integrate keywords from the job description naturally into your CV, such as "User-Centered Design," "Customer Journey Mapping," "Conversion Optimization," "Prototyping," and "Cross-Functional Collaboration." Quantify achievements wherever possible.

• Interview Preparation: Practice articulating your UX process and presenting your portfolio case studies. Prepare specific examples that demonstrate your problem-solving skills, strategic thinking, and ability to drive impact. Understand CloserStill Media's business and their events.

• Company Research: Thoroughly research CloserStill Media, their market position, their portfolio of events, and their company values. Understand how UX design contributes to their business objectives and community building efforts.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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