UX Designer - 12m FTC

📍 Job Overview

Job Title: UX Designer - 12m FTC

Company: Capital Group

Location: London, United Kingdom

Job Type: Full Time, Temporary

Category: Creative Services / Marketing Operations / GTM Enablement

Date Posted: 2026-09-15

Experience Level: 5+ Years

Remote Status: On-site

🚀 Role Summary

• Design and develop user-centric digital experiences by creating wireframes, prototypes, and interactive mock-ups, ensuring alignment with user flows and feedback.

• Maintain brand consistency and efficient design workflows by leveraging and contributing to design systems and component libraries.

• Implement responsive and adaptive design principles to ensure optimal user experience across diverse devices and screen sizes, a critical component of GTM enablement.

• Collaborate closely with internal stakeholders and cross-functional teams to produce high-quality, engaging digital content for various marketing and communication platforms.

📝 Enhancement Note: While the title is "UX Designer," the responsibilities and team context (Global Brand and Marketing Communications, Creative Services) suggest a strong overlap with marketing operations and GTM enablement. The role's focus on digital content creation, stakeholder collaboration, and ensuring consistent brand experiences across platforms directly supports go-to-market strategies. The "12m FTC" indicates a fixed-term contract, which is common for project-based initiatives within operations teams.

📈 Primary Responsibilities

• Conceptualize and visualize user journeys through site maps, diagrams, wireframes, and interactive prototypes, iterating based on user testing and stakeholder feedback.

• Utilize and contribute to established design systems and component libraries to ensure visual and functional consistency across all digital assets and projects.

• Apply responsive and adaptive design methodologies to guarantee seamless user experiences on desktops, tablets, and mobile devices.

• Partner with internal stakeholders to create compelling digital content for websites, social media, email campaigns, and other communication channels that support marketing and sales initiatives.

• Effectively communicate design concepts and solutions to stakeholders, developers, and partners to ensure accurate and high-quality implementation.

• Manage a portfolio of multiple design projects concurrently, overseeing each from initial concept through to final delivery and deployment.

• Uphold a high standard of quality and meet all project deadlines consistently.

• Work in close collaboration with UX/UI designers and developers across the organization to ensure the technical feasibility and successful implementation of design solutions.

• Actively participate in design retrospectives, engage with a global network of peers, and contribute to the ongoing refinement of design processes and workflows to enhance operational efficiency.

📝 Enhancement Note: The responsibility to "manage multiple design projects simultaneously" and "meet deadlines" highlights the need for strong project management and operational efficiency, common in GTM and Marketing Operations roles. Collaboration with "UX/UI designers and developers across the organisation" emphasizes the cross-functional nature of operations.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio and demonstrable experience in UX/UI design are paramount. Candidates with degrees in Graphic Design, Human-Computer Interaction, Digital Media, or related fields will have a foundational understanding.

Experience: A minimum of 5+ years of progressive experience in UX/UI design, with a proven track record of delivering successful digital products and experiences. Experience within a corporate marketing or brand communications environment is highly advantageous.

Required Skills:

• Deep understanding of UX/UI principles, user-centered design methodologies, and information architecture.

• Advanced proficiency in industry-standard design and prototyping software, specifically Figma, Adobe Illustrator, and Adobe Photoshop.

• Demonstrated ability to visualize and articulate user journeys, site maps, and user flows through clear diagrams and interactive prototypes.

• Strong visual design capabilities, including a keen eye for typography, color theory, layout, and aesthetics.

• Exceptional creativity and meticulous attention to detail in all design outputs.

• Excellent verbal and written communication skills, with the ability to articulate design decisions and collaborate effectively with diverse teams.

• Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet stringent deadlines in a fast-paced environment. Preferred Skills:

• Experience working with and contributing to design systems and component libraries.

• Familiarity with responsive and adaptive design principles and best practices.

• Experience in creating digital content for various marketing channels (web, social, email).

• Understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate collaboration with developers.

• Experience within the financial services industry or a related regulated sector.

📝 Enhancement Note: The explicit mention of "5+ years" experience and specific software proficiencies (Figma, Illustrator, Photoshop) are key indicators for ATS filtering and candidate evaluation. The emphasis on "visual design skills" and "creativity" alongside "communication and collaboration skills" points to a role that balances technical design expertise with interpersonal effectiveness, crucial for operations success.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a minimum of 5-7 diverse UX/UI design projects, with a strong emphasis on digital content creation and user flow visualization.

• Detailed case studies for at least 2-3 key projects, illustrating the design process from problem identification through to solution implementation and impact.

• Examples of wireframes, interactive prototypes, and final visual designs that demonstrate proficiency in Figma, Illustrator, and Photoshop.

• Evidence of applying responsive and adaptive design principles and maintaining consistency through design systems.

• Clear articulation of your role, contributions, and the problem-solving approach taken for each project. Process Documentation:

• Demonstrations of how you have used design systems and component libraries to maintain consistency and efficiency in past projects.

• Examples of how you have collaborated with stakeholders and developers to ensure the successful implementation of design solutions.

• Insights into your approach to iterative design, including how you incorporate user feedback and testing into your workflow.

• Documentation of how you manage multiple design projects simultaneously, including prioritization and time management strategies.

📝 Enhancement Note: For a UX role supporting GTM and Marketing Operations, the portfolio is paramount. It needs to demonstrate not just aesthetic skill but also a structured approach to problem-solving, adherence to brand guidelines, and the ability to deliver functional, user-friendly digital assets that support broader business objectives. The emphasis on "process documentation" signifies a need for candidates who can articulate their methods and contribute to operational improvements.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for a UX Designer with 5+ years of experience in London, a competitive salary range for this 12-month fixed-term contract position would likely be between £55,000 and £75,000 per annum. This estimate considers the cost of living in London, the specific skill set required, and the fixed-term nature of the contract.

Benefits:

• Competitive salary and eligibility for individual annual performance bonuses.

• Capital Group's annual profitability bonus.

• Company-funded retirement contribution: 15% of eligible earnings.

• Generous time-away (paid time off) and health benefits from day one.

• Opportunity for flexible work options.

• 2-for-1 matching gifts for charitable contributions.

• Opportunity to secure annual grants for supported charitable organizations.

• Access to on-demand professional development resources for skill enhancement.

Working Hours: The standard working hours for this role are 40 hours per week, typical for a full-time position. The company culture emphasizes work-life balance, suggesting potential for flexible scheduling within the on-site framework.

📝 Enhancement Note: The provided benefits list is extensive and points to a company that values employee well-being and professional growth. The "15% of eligible earnings" retirement contribution is a significant benefit. The salary range is an estimate based on London market rates for this profile and contract type. The mention of "Temporary positions in the United States are excluded" suggests benefits may vary by region, but for London, the listed benefits are likely applicable.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. Capital Group is a global investment management firm, operating in a highly regulated and competitive industry where trust, integrity, and long-term thinking are paramount. This context influences design decisions, requiring a focus on clarity, security, and compliance.

Company Size: Capital Group is a large, established organization with over 9,000 associates globally and operations in over 30 offices. This size implies a structured environment with established processes, but also opportunities for impact within specialized teams like Creative Services.

Founded: Capital Group was founded in 1931, giving it a long history and deep-rooted experience in the investment management sector. This longevity suggests a culture that values stability, client focus, and sustained growth, influencing its approach to brand and communications.

Team Structure:

• The Creative Services team is part of the larger Global Brand and Marketing Communications function.

• This role likely reports into a Creative Director or Head of Design within Creative Services, who in turn reports into a broader Marketing Communications leadership.

• Collaboration is expected with a global network of UX/UI designers, developers, marketing strategists, content creators, and other GTM stakeholders. Methodology:

• Data-driven insights and user feedback are integral to the design process, informing iterations and strategic decisions.

• Workflow planning and optimization are key, especially in managing multiple projects and ensuring efficient delivery of creative assets.

• Automation and efficiency practices are likely employed where possible, particularly through the use of design systems and standardized processes.

Company Website: https://www.capitalgroup.com/

📝 Enhancement Note: The company's emphasis on "Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community" as core values provides insight into the expected professional conduct and decision-making framework for all associates, including those in creative and operations roles. The long history of Capital Group suggests a stable yet evolving organization.

📈 Career & Growth Analysis

Operations Career Level: This role is a mid-to-senior level UX Designer position, focused on execution and tactical implementation within a specialized function (Creative Services). It requires a strong command of design principles and software, coupled with the ability to manage project lifecycles and collaborate effectively.

Reporting Structure: The UX Designer will report to a manager within the Creative Services team, likely a Design Lead or Creative Director. They will work closely with a global team of designers, developers, and marketing professionals, fostering a collaborative, project-oriented environment.

Operations Impact: The UX Designer's work directly impacts the effectiveness of Capital Group's go-to-market strategies by creating engaging, user-friendly digital experiences. High-quality visual and interactive content enhances brand perception, improves client engagement, and supports marketing and sales objectives, ultimately contributing to business growth and client acquisition.

Growth Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in UX/UI design, particularly in responsive design, interactive prototyping, and design system management. Exposure to user research methodologies and A/B testing for optimizing digital assets.

• Industry Specialization: Potential to gain specialized knowledge within the financial services sector, understanding its unique design challenges and regulatory requirements.

• Cross-Functional Exposure: Development of strong collaboration and communication skills through working with diverse teams across marketing, technology, and client-facing functions.

• Project Leadership: For successful contractors, there may be opportunities for extended contracts or future roles, potentially leading specific design initiatives within projects.

📝 Enhancement Note: The "12m FTC" designation means growth is more likely to be project-based or skill-enhancement focused rather than a traditional linear promotion path within this specific contract. However, the exposure to a global financial institution and its sophisticated marketing operations can be a significant career differentiator.

🌐 Work Environment

Office Type: This role is designated as "On-site," indicating a traditional office-based work environment within Capital Group's London offices. This setting facilitates in-person collaboration, team building, and direct interaction with colleagues.

Office Location(s): The primary work location is London, United Kingdom. Specific office details are not provided but can be assumed to be professional corporate facilities equipped for modern business operations.

Workspace Context:

• The workspace is expected to be collaborative, fostering interaction with fellow designers, marketers, and developers.

• Access to necessary design tools and technology, including high-performance workstations and software licenses, will be provided.

• Opportunities for informal and formal team meetings, brainstorming sessions, and design critiques will be integral to the daily work experience.

Work Schedule: The standard work schedule is 40 hours per week. While on-site, the company culture suggests a balance between productivity and personal well-being, potentially allowing for some flexibility in daily hours as long as core working times and project deadlines are met.

📝 Enhancement Note: The "On-site" requirement is crucial for candidates to consider. While not explicitly stated, the emphasis on collaboration and "belonging" suggests an environment where in-person interaction is valued and expected for team cohesion and knowledge sharing.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience against the role requirements.

• Technical/Portfolio Review: An in-depth discussion of your portfolio, focusing on your design process, problem-solving skills, and specific project examples. This may involve a presentation of selected work.

• Stakeholder/Team Interview: Interviews with members of the Creative Services team and potentially other cross-functional stakeholders to evaluate collaboration style, communication skills, and cultural fit.

• Final Interview: A discussion with hiring management to confirm suitability for the role and discuss contract specifics.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your UX/UI expertise, visual design skills, and ability to create engaging digital content relevant to financial services or corporate branding.

• Tell Your Story: For each project, clearly articulate the problem, your role, the design process, the tools used, key challenges, and the measurable outcomes or impact.

• Showcase Process: Include wireframes, user flows, and prototypes to illustrate your design thinking, not just final polished designs.

• Highlight Collaboration: Be prepared to discuss how you worked with stakeholders, developers, and other team members, emphasizing your communication and teamwork skills.

• Tool Proficiency: Be ready to discuss your experience with Figma, Illustrator, and Photoshop, and how you leverage their features effectively.

Challenge Preparation:

• Design Exercise: Be prepared for a potential design exercise or case study, either as a take-home assignment or a live session, focusing on a specific design problem.

• Process Explanation: Practice articulating your design process clearly and concisely, especially when explaining how you incorporate user feedback and iterate on designs.

• Stakeholder Management: Prepare to discuss how you manage feedback from multiple stakeholders and reach consensus on design decisions.

📝 Enhancement Note: Given the role's focus on collaboration and GTM support, interviewers will likely probe how you translate business needs into user-centric designs and how you ensure alignment with broader marketing and brand strategies. The "12m FTC" aspect might mean the interview process is more streamlined and focused on immediate impact.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and collaborative design. Expect to demonstrate advanced proficiency.

• Adobe Illustrator: For vector graphics, icons, and complex illustrations.

• Adobe Photoshop: For image editing, manipulation, and creating raster-based visual assets.

Analytics & Reporting:

• While not a primary responsibility, an understanding of how design impacts user behavior and conversion rates is beneficial. Familiarity with analytics platforms like Google Analytics or similar tools used for website performance tracking could be advantageous. CRM & Automation:

• No direct CRM or automation tools are listed as primary requirements for this UX role. However, understanding how digital assets are deployed through marketing automation platforms or integrated into CRM interfaces can be helpful context.

📝 Enhancement Note: Proficiency in Figma is a non-negotiable requirement for modern UX roles, and its inclusion here is standard. The emphasis on Adobe Creative Suite (Illustrator, Photoshop) indicates a need for strong visual design capabilities beyond pure UX wireframing.

👥 Team Culture & Values

Operations Values:

• Diverse Perspectives: Capital Group actively seeks diverse viewpoints, encouraging an inclusive environment where different ideas and approaches are welcomed. This means valuing varied design inputs and solutions.

• Long-Term Thinking: A focus on sustainable, impactful design solutions that align with the company's long-term strategic goals, rather than short-term fixes.

• Client Focus: All design work should ultimately serve the client experience, ensuring clarity, trust, and ease of interaction with Capital Group's services and information.

• Integrity: Upholding ethical standards in design, ensuring accuracy, transparency, and security in all digital communications.

• Community: Contributing positively to the team and the broader organization, fostering a collaborative and supportive work environment.

Collaboration Style:

• Cross-Functional Integration: The role demands close collaboration with marketing strategists, content creators, developers, and other GTM stakeholders to ensure design solutions are integrated and effective.

• Feedback Exchange: An open culture for design retrospectives and peer feedback is encouraged, fostering continuous improvement of processes and deliverables.

• Knowledge Sharing: Active participation in sharing design best practices, insights, and learnings with a global network of peers.

📝 Enhancement Note: The company's stated values are deeply ingrained and will likely be a significant factor in assessing candidate fit. For a UX Designer, understanding how these values translate into design decisions – e.g., "Client Focus" means intuitive interfaces, "Integrity" means accurate information presentation – is key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Effectively managing and synthesizing feedback from multiple stakeholders with potentially competing priorities.

• Adhering to Brand and Compliance: Designing within the strict guidelines of a global financial institution, which includes brand consistency and regulatory compliance.

• Technical Constraints: Collaborating with developers to ensure designs are feasible and implemented correctly within technical limitations.

• Fast-Paced Project Cycles: Managing multiple projects concurrently under tight deadlines within a fixed-term contract.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunity to hone skills in specific areas like complex prototyping, advanced Figma features, or user journey mapping for sophisticated financial products.

• Industry Insights: Gaining a deeper understanding of user needs and design challenges within the financial services sector.

• Cross-Disciplinary Collaboration: Developing stronger communication and project management skills through working with diverse, global teams.

• Portfolio Enhancement: Successfully completing this contract will add significant, high-profile experience to your portfolio, showcasing your ability to deliver impactful designs in a corporate, regulated environment.

📝 Enhancement Note: The challenges are typical for a corporate UX role, but the "financial services" and "regulated environment" aspects add a layer of complexity requiring attention to detail and compliance. The growth opportunities are framed around skill enhancement and valuable experience for future roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting feedback from multiple stakeholders. How did you arrive at a final design solution?" (Focus on collaboration, negotiation, and design rationale.)

• "How do you ensure your designs are accessible and compliant with brand guidelines, especially in a regulated industry like finance?" (Focus on process, attention to detail, and understanding of constraints.)

• "Walk us through a complex user journey you designed. What were the key decision points and how did you validate your approach?" (Focus on process, problem-solving, and user-centricity.) Company & Culture Questions:

• "What do you know about Capital Group's mission and values? How do you see your design work contributing to them?" (Research company values and connect your work to them.)

• "How do you approach collaboration with developers and marketing teams?" (Highlight teamwork, communication, and understanding of different roles.)

• "What are your thoughts on the importance of diverse perspectives in design, and how do you incorporate them?" (Align with company values and demonstrate inclusivity.) Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, typically by project. For each project, follow a clear narrative: Problem -> Your Role -> Process -> Solution -> Outcome/Impact.

• Visuals: Use high-quality visuals of your wireframes, prototypes, and final designs. Ensure they are clear and easy to understand.

• Conciseness: Be mindful of time. Focus on the most impactful aspects of your work and be prepared to go deeper on specific elements if asked.

• Tool Demonstrations: If presenting live, be ready to navigate Figma or other tools to show interactive elements or specific design features.

• Q&A Readiness: Anticipate questions about your design choices, challenges faced, and how you measure success.

📝 Enhancement Note: The interview process will likely assess not only your design skills but also your ability to operate within a large, corporate structure and contribute to broader GTM objectives. Be prepared to discuss how your UX work directly supports business goals.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.

• Customize Your Resume: Tailor your resume to highlight your 5+ years of UX/UI experience, proficiency in Figma, Illustrator, and Photoshop, and any experience with design systems or responsive design. Quantify achievements where possible (e.g., "Improved user task completion time by X%").

• Prepare Your Portfolio: Ensure your portfolio is up-to-date, showcases relevant projects with detailed case studies, and is easily navigable. Have a clear presentation prepared for potential interview stages.

• Research Capital Group: Familiarize yourself with Capital Group's history, mission, values (Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, Community), and current marketing initiatives. Understand their position in the financial services industry.

• Practice Interview Questions: Rehearse answers to common UX interview questions, focusing on your process, problem-solving abilities, and collaborative approach, as outlined in the "Interview Preparation" section.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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