UX Designer - 12 Month FTC

📍 Job Overview

Job Title: UX Designer - 12 Month Fixed-Term Contract

Company: Lloyds Banking Group

Location: Bristol, United Kingdom

Job Type: Full-time, Temporary

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-09-11

Experience Level: Mid-Senior Level (Estimated 5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Focus on crafting end-to-end user experiences through collaborative design efforts within a dedicated UX team.

• Leverage a central design system to create cohesive user journeys, balancing content and UI elements effectively.

• Utilize prototyping software to bring designs to life and present them to stakeholders, incorporating feedback from user research and usability testing.

• Advocate for and implement inclusive and accessible design principles across a diverse user base.

• Contribute to the improvement and extension of existing design systems, driving efficiency and consistency.

📝 Enhancement Note: This role is a 12-month fixed-term contract (FTC) with a hybrid work model, requiring a minimum of 2 days per week in the Bristol office. The salary range indicates a mid-to-senior level position within UX design, emphasizing ownership and stakeholder interaction. The company's focus on financial services suggests a need for domain familiarity.

📈 Primary Responsibilities

• Skillfully craft the end-to-end user experience, bringing together a cohesive journey step by step, creatively using components from a central design system to figure out the right balance of content and UI (User Interface) elements on screen.

• Bring designs to life with a choice of prototyping software, such as Sketch / InVision / Figma / Axure / Adobe XD.

• Balance business requirements with user needs – gathering user research and rationale to align stakeholders on individual user needs and diplomatically pushing back when necessary to act on what’s right for the customer.

• Be adaptable to the technical constraints of different platforms yet still be able to give guidance on creating the best possible end-user experience.

• Advocate customer inclusion – ensuring designs are inclusive and accessible to customers of a wide range of ages, backgrounds, and technical abilities.

• Take full ownership of design output and present work confidently to stakeholders, adapting designs based on feedback and user research.

• Proactively recommend new ways to improve and extend existing design systems to benefit both the project and other designers.

• Interpret quantitative and qualitative research, and how this informs the interaction design process, leveraging insights from dedicated user research teams.

• Communicate effectively with developers to ensure designs meet specifications and can be used by a broad range of users.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on user-centric design, system thinking (design systems), and cross-functional collaboration. The requirement to "diplomatically push back" suggests a need for strong communication and negotiation skills, particularly when balancing business and user needs.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating practical application of UX design principles is crucial. Educational backgrounds in Design, Human-Computer Interaction (HCI), Psychology, or related fields would be advantageous.

Experience: Demonstrable experience within User Experience design/Interaction Design, with a strong portfolio showcasing end-to-end project ownership. Experience in a fast-paced, complex environment, ideally within financial services, is highly preferred.

Required Skills:

• Demonstrable experience within User Experience design/Interaction Design.

• Strong experience as an Interaction Designer, UX Designer (or possibly from a Visual Design background).

• Full ownership of the Interaction Design project.

• Excellent prototyping and layout skills which can be articulated clearly to internal customers and development teams.

• Ability to interpret quantitative and qualitative research, and how this informs the interaction design process.

• Strong advocacy of customer inclusivity and accessibility.

• Collaborative mindset to work closely and quickly with a multi-disciplinary team.

• Ability to see designs through to delivery, communicating with developers to ensure designs meet specifications. Preferred Skills:

• Experience working in financial services.

• Familiarity with using existing design systems and proactively recommending improvements.

• Proficiency in specific prototyping software such as Sketch, InVision, Figma, Axure, or Adobe XD.

• Experience presenting work to stakeholders and incorporating feedback.

• Understanding of technical constraints of different platforms.

📝 Enhancement Note: The emphasis on "full ownership" and "seeing designs through to delivery" suggests that candidates should have a track record of managing projects from conception to implementation. The preference for financial services experience implies that understanding regulatory environments and customer trust is valuable.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated collection of UX design projects that clearly demonstrate end-to-end ownership, from initial research and ideation through to final delivery and iteration.

• Case studies that articulate the problem statement, user research methodologies employed, design process, key decisions, and quantifiable outcomes or learnings.

• Examples of how you have utilized or contributed to design systems, showcasing your understanding of consistency, scalability, and component-based design.

• Prototypes that illustrate user flows, interaction patterns, and the overall user experience of your designed solutions.

• Demonstrations of your approach to accessibility and inclusive design, with specific examples of how these principles were integrated into your work. Process Documentation:

• Showcase your process for conducting and interpreting user research (qualitative and quantitative) and usability testing.

• Provide examples of how you translate research findings and business requirements into tangible design solutions and wireframes.

• Illustrate your workflow for collaborating with cross-functional teams, including developers, product managers, and business stakeholders, to ensure successful design implementation.

• Detail your methodology for iterating on designs based on feedback, technical constraints, and evolving project needs.

📝 Enhancement Note: For a UX Designer role, the portfolio is paramount. Candidates should prepare to walk through their projects, explaining their thought process, the rationale behind their design decisions, and the impact of their work. The ability to articulate the "why" behind design choices is as critical as the final output.

💵 Compensation & Benefits

Salary Range: £61,344 - £68,160 per annum.

Benefits:

• A generous pension contribution of up to 15%.

• An annual performance-related bonus.

• Share schemes, including free shares.

• Benefits that can be adapted to your lifestyle, such as discounted shopping.

• 30 days’ holiday, with bank holidays on top.

• A range of wellbeing initiatives.

• Generous parental leave policies.

Working Hours: Full-time, typically 40 hours per week, with a hybrid working pattern requiring at least two days per week in the Bristol office. Flexibility is supported.

📝 Enhancement Note: The provided salary range is competitive for a mid-to-senior UX Designer role in the UK, especially in a financial services context. The benefits package is comprehensive, reflecting the scale of Lloyds Banking Group. The mention of "Flexibility Works policy" and "hybrid working" indicates a modern approach to work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. Lloyds Banking Group is one of the UK's leading financial services groups, offering a wide range of banking and financial services. This context implies a need for a strong understanding of customer trust, data security, and regulatory compliance in design.

Company Size: Large Enterprise (Lloyds Banking Group is a significant employer with a vast workforce, impacting the scale of projects and the number of cross-functional teams involved). For a UX Designer, this means working within established frameworks but also having the opportunity to influence and improve processes at scale.

Founded: The group has a long history, with roots tracing back to 1695. This heritage suggests a culture that values stability and customer relationships, while also embracing innovation to remain competitive.

Team Structure:

• The UX Designer will be part of a "full design team," implying a collaborative environment with other designers, researchers, and potentially product managers.

• The role involves working closely and quickly with a "multi-disciplinary team," which likely includes developers, product owners, business analysts, and stakeholders from various departments.

• Reporting structure is not explicitly detailed but is typical of a large organization with dedicated UX/Design functions. Methodology:

• Design work is informed by dedicated user research teams, leveraging "real data" and "customer insights."

• There's a focus on using and improving "central design systems" for consistency and efficiency.

• The role requires balancing "business requirements" with "user needs," suggesting a structured approach to product development that integrates user feedback throughout the lifecycle.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: Lloyds Banking Group's emphasis on "helping Britain prosper" and its commitment to diversity and inclusion are key cultural pillars. The company's historical presence suggests a stable but evolving organization. For a UX Designer, this means navigating established processes while contributing to modern digital experiences.

📈 Career & Growth Analysis

Operations Career Level: This UX Designer role is positioned at a mid-to-senior level, evidenced by the salary range and the expectation of "full ownership" of design output and stakeholder presentations. It's a significant contributor role within the design team, not an entry-level position.

Reporting Structure: While not explicitly stated, the UX Designer will likely report to a Lead UX Designer, Head of Design, or a Product Design Manager, within a broader digital or product development hierarchy. They will collaborate closely with product owners and development teams.

Operations Impact: The UX Designer's impact is directly tied to the usability, accessibility, and customer satisfaction of digital products and services. By creating intuitive and effective user experiences, they contribute to customer loyalty, operational efficiency, and ultimately, the financial success and reputation of Lloyds Banking Group. Their work on design systems also impacts the efficiency of other designers and development teams.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas like accessibility, user research methodologies, or advanced prototyping techniques.

• Design System Leadership: Take on more responsibility for the evolution and governance of the design system, potentially leading initiatives.

• Cross-Functional Leadership: Move into roles that involve greater strategic input on product direction or managing design projects.

• Mentorship: As a senior member, mentor junior designers and contribute to team growth and knowledge sharing.

• Permanent Role Conversion: While this is an FTC, exceptional performance could lead to opportunities for permanent positions within the group.

📝 Enhancement Note: The fixed-term nature of this contract implies it's a project-driven role, potentially offering exposure to specific initiatives or a need to scale up design capacity quickly. Growth opportunities are typical for senior designers within large organizations, focusing on expertise and leadership.

🌐 Work Environment

Office Type: Hybrid working model, requiring attendance at the Bristol office for at least 40% of the time (approximately 2 days per week). This indicates a blend of in-office collaboration and remote flexibility.

Office Location(s): Bristol Harbourside, United Kingdom. This is a well-known business district, suggesting a modern and accessible office environment.

Workspace Context:

• The workspace is designed to facilitate collaboration within a "multi-disciplinary team," with opportunities for in-person discussions, workshops, and design reviews.

• Access to necessary design tools and technology, including prototyping software and potentially user research platforms, is expected.

• The environment supports a "values-led culture" with a strong emphasis on diversity, equity, and inclusion.

Work Schedule: Full-time (likely 40 hours per week), with the flexibility offered by the hybrid model allowing for some autonomy in structuring the work week around office and remote days.

📝 Enhancement Note: The hybrid model is a significant aspect of the work environment. Candidates should be comfortable with commuting to Bristol and actively participating in in-office activities while also working effectively remotely. The Bristol Harbourside location is a prime business area.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of CV and portfolio by a recruiter or hiring manager to assess suitability and alignment with core requirements.

• Portfolio Presentation & Discussion: A key stage where candidates will present selected projects from their portfolio, explaining their design process, rationale, and outcomes. This will be followed by in-depth questions about their experience, problem-solving approach, and how they handle stakeholder feedback and technical constraints.

• Skills-Based Assessment/Challenge: A practical exercise, potentially a design challenge or a case study analysis, to evaluate their design thinking, problem-solving skills, and ability to apply design principles under timed conditions.

• Team/Cultural Fit Interview: An opportunity to meet with potential team members and stakeholders to assess collaboration style, communication skills, and alignment with Lloyds Banking Group's values and culture.

• Final Interview: May involve senior leadership to discuss broader strategic fit and long-term potential.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 strong projects that best showcase your end-to-end UX design capabilities, focusing on impact and process. Tailor your selection to highlight experience relevant to financial services or complex digital products if possible.

• Tell a Story: For each project, clearly articulate the problem, your role, the research conducted, the design decisions made (and why), the challenges faced, and the measurable results or learnings. Use visuals effectively.

• Highlight Design System Contributions: If you've worked with or improved design systems, dedicate a section to this. Explain your approach to component usage, consistency, and advocacy.

• Demonstrate Accessibility Advocacy: Showcase specific instances where you prioritized and implemented inclusive and accessible design principles.

• Be Prepared for Technical Discussions: Understand how your designs translate to development and be ready to discuss technical constraints and collaborate with engineers.

Challenge Preparation:

• Understand the Brief: Carefully analyze any design challenge or case study prompt, identifying the core problem and constraints.

• Think Aloud: Practice articulating your thought process as you work through the challenge, explaining your assumptions and rationale.

• Focus on Process: Even if time is limited, demonstrate a structured approach to problem-solving and design.

• Consider the Business Context: Frame your solutions within the context of Lloyds Banking Group's goals and customer needs.

📝 Enhancement Note: The interview process will heavily rely on the candidate's portfolio as evidence of their skills and experience. Candidates should be prepared to defend their design decisions and demonstrate a deep understanding of user-centered design principles within a corporate, regulated environment.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Proficiency is expected in at least one of the following: Sketch, InVision, Figma, Axure, Adobe XD. Figma is increasingly becoming an industry standard for collaborative design.

• Design Systems: Experience working with and contributing to established design systems is crucial. Familiarity with how design systems are built, maintained, and utilized by design and development teams.

Analytics & Reporting:

• While not a primary responsibility, a UX Designer should be able to interpret data from user research and analytics tools (e.g., Google Analytics, Hotjar, Amplitude) to inform design decisions. Understanding how to read and utilize insights from quantitative and qualitative research is key. CRM & Automation:

• Not directly applicable to the core UX design function, but an understanding of how user experience impacts customer journeys within CRM systems or automated workflows can be beneficial.

📝 Enhancement Note: The explicit mention of specific prototyping tools indicates a need for hands-on proficiency. The emphasis on design systems suggests that candidates who can contribute to or effectively use a mature design system will be highly valued.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on understanding and advocating for the customer's needs, ensuring designs are user-centric, inclusive, and accessible.

• Collaboration: Working effectively within multi-disciplinary teams, sharing insights, and contributing to a shared vision.

• Excellence: Striving for high-quality design output, attention to detail, and continuous improvement of both products and processes.

• Inclusivity & Diversity: Championing accessible design and contributing to a workplace culture that values diverse perspectives and backgrounds.

• Data-Driven Decisions: Utilizing user research and quantitative data to inform design choices and measure impact.

Collaboration Style:

• Cross-functional Integration: Actively participating in team meetings, design reviews, and sprint planning with product managers, developers, and business stakeholders.

• Open Communication: Fostering an environment where feedback is shared constructively and designs are discussed openly.

• Proactive Engagement: Taking initiative to collaborate, offer design expertise, and help resolve challenges within the team.

• Knowledge Sharing: Contributing to the team's collective knowledge through discussions, presentations, and potentially documentation on design best practices.

📝 Enhancement Note: Lloyds Banking Group's stated commitment to diversity, equity, and inclusion is a significant cultural factor. Candidates should demonstrate an understanding of and alignment with these values, particularly in their approach to design and collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating diverse stakeholder requirements and priorities while maintaining a strong focus on user needs and design integrity.

• Technical Constraints: Adapting designs to fit the technical limitations of various platforms while still striving for an optimal user experience.

• Scale and Complexity: Working within a large, established financial institution means dealing with complex systems, legacy processes, and a vast customer base, requiring scalable and robust design solutions.

• Pace of Change: Keeping up with evolving user expectations, technological advancements, and business objectives in a competitive digital landscape.

Learning & Development Opportunities:

• Industry Conferences & Workshops: Opportunities to attend events focused on UX, UI, accessibility, and design systems to stay current with industry trends.

• Internal Training: Access to Lloyds Banking Group's internal learning resources, potentially covering financial services topics, leadership skills, or new design methodologies.

• Mentorship: Learning from senior designers and leaders within the organization, gaining insights into career progression and strategic thinking.

• Exposure to Diverse Projects: Working on a variety of digital products and services within a large banking group offers broad exposure and skill development.

📝 Enhancement Note: The role's FTC nature might present a challenge in terms of long-term project ownership, but it also offers the opportunity for rapid immersion and impact on specific initiatives. The growth opportunities are substantial within a large corporate structure like Lloyds Banking Group.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements. How did you approach it, and what was the outcome?" (Focus on communication, negotiation, and user advocacy).

• "Walk me through a complex UX project from your portfolio. What was the problem, your process, your role, and the impact?" (Be ready to detail your entire design lifecycle and decision-making).

• "How do you ensure your designs are inclusive and accessible? Can you provide specific examples?" (Highlight your understanding of WCAG standards and practical application).

• "How do you approach working with developers to ensure design fidelity and feasibility?" (Emphasize collaboration, clear communication, and understanding of technical constraints). Company & Culture Questions:

• "What do you know about Lloyds Banking Group's approach to digital transformation or customer experience?" (Research recent news, digital strategy, and their stated values).

• "How do you contribute to a collaborative and inclusive team environment?" (Connect your approach to their stated values).

• "What excites you about working for a financial services organization?" (Show genuine interest in the sector and its challenges/opportunities).

• "How do you stay updated on UX design trends and best practices?" (Demonstrate a commitment to continuous learning). Portfolio Presentation Strategy:

• Structure is Key: For each case study, use a clear narrative arc: Problem -> Research -> Ideation/Design -> Testing/Iteration -> Outcome/Learnings.

• Quantify Impact: Where possible, use metrics (e.g., conversion rate improvements, task completion times, user satisfaction scores) to demonstrate the success of your designs.

• Show, Don't Just Tell: Use visuals, wireframes, prototypes, and user flow diagrams to illustrate your work effectively.

• Be Concise and Engaging: Respect the interviewer's time. Practice your presentation to be clear, confident, and engaging.

• Prepare for Q&A: Anticipate questions about your choices, challenges, and alternative approaches.

📝 Enhancement Note: Interviewers will be looking for not just design skills, but also problem-solving abilities, communication prowess, and cultural fit. Demonstrating an understanding of the financial services industry and Lloyds Banking Group's specific context will be a significant advantage.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided Workday link.

• Tailor Your Resume: Highlight your most relevant UX/Interaction design experience, focusing on project ownership, prototyping skills, and experience with design systems. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 strong case studies that best demonstrate your skills and experience, ensuring they are well-documented and easily navigable.

• Prepare Your Presentation: Practice walking through your chosen portfolio projects, focusing on your process, rationale, and impact. Be ready to discuss your approach to accessibility and inclusive design.

• Research Lloyds Banking Group: Understand their mission, values, recent digital initiatives, and their commitment to customer experience and diversity. Prepare thoughtful questions to ask the interviewer.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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