UX Design Manager

📍 Job Overview

Job Title: UX Design Manager

Company: Park National Bank

Location: Ohio, United States

Job Type: FULL_TIME

Category: UX/Product Design Management

Date Posted: 2026-08-10

Experience Level: 5-10 Years

Remote Status: Fully Remote (within Park National Bank footprint)

🚀 Role Summary

• Lead and champion human-centered design strategy for all digital and blended omnichannel banking experiences, ensuring seamless, intuitive, and secure user interactions.

• Drive the end-to-end design process for key digital journeys, including account opening, loan origination, and customer servicing, across web, mobile, and emerging channels.

• Synthesize user research, usability testing, customer feedback, and behavioral analytics to identify and address pain points, directly influencing product roadmap and digital experience improvements.

• Develop and maintain scalable design standards, UI patterns, and comprehensive design systems to ensure consistency, accessibility, and strong brand alignment across all digital platforms.

📝 Enhancement Note: This role is critical for defining and executing the digital customer experience at Park National Bank. The "footprint" requirement suggests a strong emphasis on regional customer needs and regulatory compliance within Ohio. The reporting structure to the Chief Digital Officer indicates significant strategic influence.

📈 Primary Responsibilities

• Develop and execute a holistic design strategy for digital banking experiences, encompassing web, mobile applications, and other digital touchpoints to deliver intuitive and secure user interactions.

• Create and optimize user flows, wireframes, interactive prototypes, and high-fidelity visual interfaces for core customer journeys, ensuring a frictionless experience.

• Champion an omnichannel approach, ensuring digital experiences are seamlessly integrated with branch, contact center, and marketing efforts for a cohesive customer journey.

• Conduct and interpret user research, usability testing, customer feedback analysis, and behavioral data to uncover insights and drive continuous improvement of digital interfaces.

• Collaborate closely with Marketing, IT, Operations, and other cross-functional teams to translate complex business requirements and regulatory mandates into user-friendly design solutions.

• Establish and govern design systems, UI patterns, and style guides to promote consistency, accessibility, and brand integrity across all digital products and platforms.

• Manage and guide vendor partners in optimizing their platforms to align with Park National Bank's user experience objectives and standards.

• Stay abreast of market trends, competitive landscapes, and emerging UX/UI innovations to inform and enhance the bank's digital capabilities.

• Partner with analytics and product management to define key performance indicators (KPIs), monitor digital journey performance, and provide data-driven recommendations for the product roadmap.

• Ensure all digital experiences adhere to stringent security, accessibility (e.g., WCAG), and regulatory compliance standards while minimizing user friction and maximizing customer satisfaction.

• Uphold and integrate the Bank’s compliance requirements and risk management principles into daily design practices and decision-making.

• Deliver exceptional service aligned with the bank's "Serving More" standards.

📝 Enhancement Note: The emphasis on "blended omnichannel journeys" and collaboration with "line of business leaders" highlights the need for a candidate who can bridge digital and physical customer touchpoints, a key challenge in traditional banking. The responsibility for compliance and risk management indicates a need for meticulous attention to detail and an understanding of regulated industries.

🎓 Skills & Qualifications

Education:

• High School Diploma or equivalent required.

• Bachelor's Degree in Marketing, Digital Marketing, Human-Computer Interaction (HCI), Design, or a closely related field is required.

• Preferred: Nielsen Norman Group (NN/g) or Google UX Design Professional certifications. Experience:

• Minimum of 6+ years of progressive experience in User Experience (UX) Design.

• Proven experience in a leadership or management role within UX design.

• Demonstrated experience in designing for digital banking or financial services is highly advantageous. Required Skills:

• Strategic Design Leadership: Ability to define and champion a long-term UX vision and strategy for digital products.

• User-Centered Design Methodologies: Deep expertise in conducting user research, usability testing, heuristic evaluations, and persona development.

• Information Architecture & Wireframing: Proficiency in structuring complex information and creating clear, effective wireframes.

• Prototyping & Interaction Design: Skilled in developing interactive prototypes (e.g., using Figma, Sketch, Adobe XD) to communicate design concepts and user flows.

• Visual Design & UI Principles: Strong understanding of visual design principles, typography, color theory, and UI patterns for creating aesthetically pleasing and functional interfaces.

• Design Systems Management: Experience in creating, maintaining, and scaling design systems and pattern libraries.

• Omnichannel Experience Design: Ability to design cohesive experiences across multiple touchpoints (web, mobile, in-branch, contact center).

• Cross-functional Collaboration: Proven ability to work effectively with product managers, engineers, marketing, operations, legal, and compliance teams.

• Data Analysis & Interpretation: Competency in using behavioral analytics, A/B testing results, and customer feedback to inform design decisions.

• Accessibility Standards: Knowledge of WCAG guidelines and experience designing for accessibility.

Preferred Skills:

• Experience with Agile/Scrum development methodologies.

• Familiarity with financial services regulations and compliance requirements.

• Experience managing external design agencies or vendor partners.

• Proficiency in advanced UX research techniques and qualitative analysis.

• Experience with UX writing and content strategy.

📝 Enhancement Note: The requirement for NN/g or Google UX certifications, combined with 6+ years of experience, positions this role as a senior-level management position. The explicit mention of translating "regulatory requirements" into design solutions underscores the need for a candidate with experience in highly regulated industries.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX design projects, demonstrating your ability to take a concept from initial research to final implementation.

• Case studies that clearly articulate the problem statement, your role, the design process employed, key decisions made, and the measurable outcomes achieved.

• Examples of wireframes, user flows, interactive prototypes, and high-fidelity visual designs for digital products, particularly those with complex user journeys.

• Demonstrations of how you have developed or contributed to design systems, ensuring consistency and scalability across multiple platforms.

• Evidence of user research methodologies applied and how insights were translated into design solutions. Process Documentation:

• Showcase your approach to user research, including methodologies used, participant recruitment, and synthesis of findings.

• Provide examples of how you have mapped out complex user journeys and designed for omnichannel consistency.

• Illustrate your process for creating and maintaining design systems, including documentation and governance.

• Detail your collaboration process with engineering, product, marketing, and compliance teams, highlighting communication strategies and feedback loops.

• Present how you have utilized data analytics and user feedback to iterate on designs and measure success.

📝 Enhancement Note: For a management role, the portfolio should not only showcase individual design skills but also the ability to lead design strategy, manage processes, and influence cross-functional teams. Emphasis should be placed on demonstrating impact and strategic thinking, not just visual execution.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for a UX Design Manager with 6+ years of experience, located in Ohio, the estimated salary range is between $110,000 and $150,000 annually. This estimate considers the "fully remote" nature of the role and the specific requirements of living within the Park National Bank footprint.

📝 Enhancement Note: The salary range is an estimate based on general market data for UX Design Manager roles in the US, specifically within the Midwest region, and considering the "5-10 years" experience level indicated. Actual compensation will be determined by the company based on experience, qualifications, and specific location within the designated footprint.

Benefits:

• Comprehensive Health, Dental, and Vision Insurance.

• 401(k) Retirement Plan with Company Match.

• Paid Time Off (PTO), including vacation, sick leave, and holidays.

• Life Insurance and Disability Coverage.

• Professional Development Opportunities: Support for certifications (NN/g, Google UX), conferences, and training.

• Employee Assistance Program (EAP).

• Potential for performance-based bonuses. Working Hours:

• Standard office hours are Monday to Friday, 8:00 AM to 5:00 PM (Eastern Time).

• This is a fully remote role, offering flexibility while maintaining core business hours for collaboration.

• Occasional travel to Cincinnati or Central Ohio may be required (estimated 2-4 times per year).

📝 Enhancement Note: Benefits are standard for a financial institution of this size and type. The emphasis on professional development aligns with the preferred certifications and the need for continuous learning in UX.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking & Financial Services. Park National Bank operates within a highly regulated sector, emphasizing trust, security, and customer service.

Company Size: Park National Bank is a significant regional financial institution with a long history, suggesting a stable environment with established processes but also an openness to digital transformation.

Founded: The company was founded in 1874, indicating a deep-rooted presence and commitment to its community and customer base within Ohio.

Team Structure:

• The UX Design Manager reports directly to the Chief Digital Officer (CDO), placing the role at a strategic level within the digital transformation initiatives.

• Collaboration will be extensive with Technology (IT), Marketing, Operations, and various Lines of Business leaders to ensure cohesive strategy and execution.

• The role has direct supervisory responsibilities, including interviewing, setting goals, developing associates, and conducting performance reviews, indicating a team leadership component. Methodology:

• Human-Centered Design: The core methodology, emphasizing understanding user needs and designing solutions around them.

• Omnichannel Integration: A key operational focus, ensuring consistency across all customer interaction points.

• Data-Driven Decision Making: Utilizing analytics, research, and KPIs to inform strategy and design iterations.

• Agile Collaboration: Implied through close work with Technology and Product teams, likely operating within an Agile framework.

Company Website: [Park National Bank Website URL - Not provided in input, but would be https://www.parknationalbank.com/]

📝 Enhancement Note: As a long-standing bank, Park National Bank likely balances tradition with the need for modern digital experiences. The "Serving More" standard suggests a customer-centric ethos, which aligns perfectly with UX principles. The "footprint" requirement reinforces a strong community focus.

📈 Career & Growth Analysis

Operations Career Level: This is a management-level position within the UX/Digital Design function. It requires not only deep design expertise but also strategic leadership, team management, and cross-functional influence. The role is responsible for shaping the digital future of a significant regional bank.

Reporting Structure:

• Reports directly to the Chief Digital Officer (CDO).

• Manages a team of UX/UI designers and potentially researchers.

• Collaborates closely with peers in Technology, Marketing, Operations, and Business Units. Operations Impact:

• Directly impacts customer acquisition, retention, and satisfaction through improved digital experiences.

• Influences operational efficiency by streamlining digital processes and reducing friction for both customers and internal staff.

• Plays a key role in the bank's digital transformation strategy, contributing to competitive positioning and revenue growth in the digital space. Growth Opportunities:

• Leadership Advancement: Potential to grow into a Director or VP-level role within Digital Experience or Product Management.

• Strategic Influence: Opportunity to shape the long-term digital strategy of a major regional bank.

• Skill Specialization: Deepen expertise in financial services UX, omnichannel strategy, or design system leadership.

• Mentorship: Develop and mentor a team of design professionals, fostering a strong design culture.

• Cross-functional Exposure: Gain broad understanding of banking operations, technology, and marketing through extensive collaboration.

📝 Enhancement Note: The direct reporting to the CDO and the supervisory responsibilities suggest this is a high-impact role with significant potential for career growth within the financial services sector, especially for those interested in digital transformation leadership.

🌐 Work Environment

Office Type: This is a fully remote position, allowing employees to work from their home office within the designated Park National Bank geographic footprint in Ohio.

Office Location(s): While remote, the requirement to live within the "Park National Bank footprint" implies proximity to their service areas, likely encompassing central and eastern Ohio, with occasional travel to physical locations like Cincinnati or Central Ohio.

Workspace Context:

• Flexibility: Offers the autonomy and flexibility of a remote work setup.

• Collaboration Tools: Reliance on digital collaboration tools (e.g., Slack, Teams, Zoom, Figma) for communication and teamwork.

• Home Office Setup: Employees are expected to maintain a productive and secure home office environment.

• Hybrid Potential: While currently fully remote, occasional travel to physical offices for key meetings or team events is anticipated.

Work Schedule:

• Standard M-F, 8 AM - 5 PM ET schedule is expected for core collaboration hours.

• Flexibility within this framework is typical for remote roles, but availability for team meetings and critical project deadlines is essential.

📝 Enhancement Note: The "footprint" requirement is key here. Candidates must be able to demonstrate how they will remain connected and engaged with the company's physical presence and regional customer base despite being remote.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter review of application and resume for basic qualifications.

• Hiring Manager Interview: In-depth discussion with the Chief Digital Officer (or designated hiring manager) focusing on strategic vision, leadership experience, and fit.

• Portfolio Review & Presentation: Candidates will be asked to present a selection of their work, focusing on key case studies that demonstrate their design process, problem-solving skills, and impact. This will likely involve explaining their role, challenges, solutions, and outcomes.

• Cross-functional Stakeholder Interviews: Interviews with key collaborators from Technology, Marketing, Operations, and potentially business unit leaders to assess collaboration style, communication skills, and ability to influence.

• Final Interview/Offer: Potential final discussion with senior leadership before an offer is extended.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 strong case studies that best represent your experience relevant to digital banking, omnichannel design, and leadership.

• Tell a Story: For each case study, clearly articulate the business problem, your specific role and contributions, the design process followed, key decisions and rationale, and quantifiable results (e.g., improved conversion rates, reduced support tickets, increased satisfaction scores).

• Highlight Leadership: As a manager role, showcase instances where you've led teams, mentored designers, or influenced strategy.

• Focus on Process: Explain your thought process, not just the final visuals. Discuss research, ideation, iteration, and collaboration.

• Prepare for Q&A: Anticipate questions about your design philosophy, how you handle conflicting feedback, your experience with regulated industries, and your approach to managing a design team.

Challenge Preparation:

• Be prepared for potential scenario-based questions related to common UX challenges in banking (e.g., balancing security with usability, designing for diverse user segments, improving complex workflows).

• Think about how you would approach a hypothetical design problem for Park National Bank, considering their specific industry and customer base.

• Practice articulating your design decisions clearly and concisely, using data and user insights to support your rationale.

📝 Enhancement Note: The portfolio presentation is likely a critical stage. Candidates should prepare to discuss their work in detail, demonstrating not only design craft but also strategic thinking, leadership capabilities, and an understanding of business objectives within a regulated environment.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable for modern teams), Sketch, Adobe XD.

• User Research & Testing: UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams.

• Design Systems: Experience with building and maintaining design systems using tools like Zeroheight or internal documentation platforms.

Analytics & Reporting:

• Web/App Analytics: Google Analytics, Adobe Analytics.

• BI & Dashboarding: Tableau, Power BI (or similar tools for visualizing data and KPIs).

• Customer Feedback Platforms: Tools for collecting and analyzing customer feedback.

CRM & Automation:

• While not a direct CRM role, understanding how UX integrates with CRM (e.g., Salesforce) and marketing automation platforms (e.g., Marketo, HubSpot) for customer journey mapping is beneficial.

📝 Enhancement Note: Proficiency in modern design and collaboration tools is essential. Experience with tools commonly used in regulated industries for tracking and compliance (e.g., audit trails within design tools) could be a plus.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of Park National Bank's customers.

• Integrity & Trust: Upholding the highest ethical standards, crucial in the financial services industry.

• Collaboration & Teamwork: Fostering a supportive environment where cross-functional teams work together effectively.

• Innovation & Continuous Improvement: Embracing new technologies and methodologies to enhance digital experiences and operational efficiency.

• Accountability: Taking ownership of design outcomes and their impact on business goals.

Collaboration Style:

• Partnership-Oriented: Working closely with business, technology, and marketing leaders to achieve shared objectives.

• Data-Informed: Decisions are grounded in user research, analytics, and business metrics.

• Transparent Communication: Openly sharing design rationale, progress, and challenges.

• Constructive Feedback: Encouraging a culture of feedback and iterative improvement.

📝 Enhancement Note: The "Serving More" standard likely encapsulates many of these values, emphasizing proactive customer service and exceeding expectations. The emphasis on integrity and trust is paramount for a bank.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Designing cutting-edge experiences while adhering to strict financial regulations and security protocols.

• Omnichannel Consistency: Ensuring a seamless and unified experience across diverse digital and physical touchpoints.

• Legacy Systems Integration: Potentially working with or around older banking systems that may limit design flexibility.

• Driving Change: Championing user-centered design principles and fostering adoption across a historically-rooted organization.

• Remote Team Management: Effectively leading and motivating a remote design team, fostering connection and collaboration.

Learning & Development Opportunities:

• Financial Services UX Expertise: Deepen knowledge of the unique UX challenges and opportunities within the banking sector.

• Digital Transformation Leadership: Gain experience leading digital strategy for a large financial institution.

• Advanced Design Leadership: Develop skills in managing larger teams, budgets, and strategic initiatives.

• Industry Certifications: Pursue advanced certifications in UX, design leadership, or related fields.

• Networking: Build relationships with leaders across various departments within Park National Bank and potentially within industry forums.

📝 Enhancement Note: The challenges highlight the specific complexities of working in a regulated industry like banking, especially within a management capacity. The growth opportunities are substantial for someone looking to make a significant impact on digital transformation.

💡 Interview Preparation

Strategy Questions:

• "Describe your philosophy on leading a UX team, particularly in a remote setting. How do you foster collaboration and ensure quality?"

• "How would you approach designing a new digital onboarding experience for Park National Bank, considering both user needs and regulatory compliance?"

• "Walk us through a time you had to balance conflicting stakeholder requirements with user needs. What was your process and outcome?"

• "How do you measure the success of a digital experience, and what KPIs are most important for a bank like ours?" Company & Culture Questions:

• "What interests you about Park National Bank specifically, and how do you see your UX leadership contributing to our mission?"

• "How do you align your design work with company values, especially concerning integrity, trust, and customer service?"

• "Describe your experience working with or within regulated industries. What are the key considerations for UX design in such environments?" Portfolio Presentation Strategy:

• Context is Key: For each case study, clearly define the "why" – the business problem and user need.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows) to illustrate your design process and solutions.

• Quantify Impact: Whenever possible, present data and metrics that demonstrate the positive outcomes of your work (e.g., increased engagement, improved task completion rates, reduced errors).

• Highlight Leadership: For management roles, be ready to discuss how you guided teams, mentored designers, and influenced strategic decisions.

• Be Prepared for Deep Dives: Anticipate questions about specific design choices, research methodologies, and how you handled challenges.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, leadership capabilities, an understanding of the financial services industry, and the ability to translate user needs into business value within a regulated context.

📌 Application Steps

To apply for this UX Design Manager position:

• Submit your application through the provided link on the Park National Bank careers portal.

• Portfolio Customization: Tailor your portfolio to highlight projects most relevant to digital banking, omnichannel experiences, and design leadership. Ensure case studies clearly demonstrate problem-solving, process, and impact.

• Resume Optimization: Ensure your resume clearly articulates your years of UX design experience, leadership roles, and any experience within the financial services sector or regulated industries. Use keywords from the job description.

• Prepare Your Presentation: Rehearse your portfolio presentation, focusing on clear storytelling, concise explanations, and impactful visuals. Practice articulating your leadership approach and strategic vision.

• Company Research: Deepen your understanding of Park National Bank's current digital offerings, mission, values, and any recent news or initiatives related to digital transformation. Consider how your skills align with their specific footprint and customer base.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.