UX Content Designer Intern (UX copywriter)

📍 Job Overview

Job Title: UX Content Designer Intern (UX Copywriter)

Company: Back Market

Location: Paris, Ile-de-France, France

Job Type: INTERN

Category: UX/Content Design Operations

Date Posted: 2026-09-16

Experience Level: 0-2 years

Remote Status: Hybrid

🚀 Role Summary

• This internship focuses on crafting precise UX content for critical user journey touchpoints within an e-commerce platform, directly impacting user experience and brand consistency.

• You will collaborate closely with established content designers and writers, contributing to proofreading, editing, and ensuring adherence to global glossaries and style guides.

• This role requires an understanding of international audiences, working with localization teams to adapt content for up to 18 languages.

• You will leverage user research insights and analyze quantitative and qualitative data to identify opportunities for improving website and app messaging, ensuring seamless and delightful user experiences.

📝 Enhancement Note: While this role is in UX Content Design, the emphasis on data-driven decisions, cross-functional collaboration with product, and improving user journeys through precise messaging aligns with operational excellence principles found in Revenue Operations and GTM functions. The need to manage content across multiple languages and ensure consistency also touches upon operational scalability.

📈 Primary Responsibilities

• Develop and refine UX content for various stages of the customer journey, ensuring clarity, conciseness, and brand alignment.

• Support the existing content design team by proofreading and editing copy across different platforms and deadlines.

• Collaborate with product managers, product designers, researchers, brand teams, and the localization team to ensure content is globally adaptable and culturally relevant.

• Participate in user research activities to gain firsthand understanding of user challenges and inform content strategy.

• Analyze quantitative and qualitative data to identify areas for content improvement, enhancing user experience and driving desired actions.

• Contribute to the maintenance and evolution of the company's global glossary, house style guide, and tone-of-voice guidelines.

• Ensure all content adheres to Back Market's brand guidelines and mission to make tech reliable and affordable.

📝 Enhancement Note: The responsibility to analyze data and improve website/app copy directly translates to improving conversion rates and user engagement, which are key operational metrics. The collaboration with localization teams highlights the operational challenge of scaling content effectively across different markets.

🎓 Skills & Qualifications

Education: Academic or bootcamp training in UX writing/content design, or equivalent professional experience. A French school internship agreement (convention de stage) is mandatory.

Experience: 0-2 years of experience in UX writing, content design, or copywriting, preferably within a digital product environment.

Required Skills:

• Proficient UX writing and content design skills, with a strong portfolio demonstrating ability.

• Fluent English (C2 or native-level) for both written and spoken communication.

• Meticulous attention to detail in all written work.

• Ability to quickly understand and adapt to a brand's tone of voice.

• Experience working with or contributing to in-house glossaries and style guides.

• Strong collaboration and communication skills, with the ability to work effectively with diverse teams.

• Adaptability and willingness to accept feedback gracefully in a fast-paced environment.

• Understanding of user research methodologies and data analysis principles. Preferred Skills:

• Experience with product design tools such as Figma.

• Familiarity with e-commerce platforms and user journeys.

• Basic understanding of localization processes and internationalization considerations.

• Experience analyzing quantitative and qualitative data to inform content decisions.

📝 Enhancement Note: The emphasis on data analysis and user research, coupled with the need for clear and adaptable content, suggests that candidates with a foundational understanding of how UX content impacts operational metrics (like conversion rates, user retention, and customer satisfaction) will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 UX writing or content design projects that demonstrate your ability to craft user-centric content.

• Projects should highlight your process, from initial research and ideation to final content implementation and iteration.

• Include examples of how you've considered user needs, brand voice, and platform constraints in your work.

• For each project, clearly articulate the problem you were trying to solve, your role, the solutions you proposed, and the outcomes (even if qualitative).

• If possible, include examples of how you've used data or user feedback to inform your content decisions. Process Documentation:

• Demonstrate an understanding of the content design lifecycle, from discovery and definition to ideation, prototyping, and testing.

• Showcase your ability to document content decisions, maintain style guides, and contribute to glossaries.

• Provide examples of how you approach collaboration with designers, researchers, product managers, and engineers.

• Illustrate your approach to iterating on content based on feedback and performance data.

📝 Enhancement Note: For an internship, the emphasis will be on demonstrating potential and understanding of processes, rather than extensive experience. A portfolio that clearly outlines a structured approach to content creation, even for academic or personal projects, will be crucial. The ability to articulate how content impacts user experience and business goals is key.

💵 Compensation & Benefits

Salary Range: €1,200 - €1,400 per month.

Benefits:

• Mission-driven work environment focused on sustainability and circular economy principles.

• Hybrid work environment with 35 hours/week.

• 2 remote days per week and 1 remote work week per quarter.

• 3 additional flex days per year.

• Access to Employee Resource Groups (ERGs).

• Participation in mentorship programs.

• Comprehensive accessibility policies.

• Cultural competency training.

• Opportunity to make a tangible impact on the planet through your daily work.

Working Hours: Full-time, 35 hours per week, with a hybrid work arrangement offering flexibility.

📝 Enhancement Note: The salary range provided is typical for internships in Paris, France, aligning with local cost of living and standard intern compensation practices. The benefits highlight a company culture that values employee well-being, professional development, and a strong mission.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Technology, Sustainability, Circular Economy. Back Market operates a marketplace for refurbished electronic devices, positioning itself as a leader in the growing refurbished tech sector and a significant contributor to reducing electronic waste and carbon emissions.

Company Size: Back Market is a rapidly growing global company, indicated by its "high-scoring certified B Corp company (93.2)" status and its presence across multiple international markets. This suggests a dynamic, fast-paced environment with significant opportunities for impact.

Founded: Back Market was founded in 2014. Its mission is to make reliable tech affordable and better than new, driving a positive environmental impact by giving pre-owned devices a second life.

Team Structure:

• The Design Team is passionate and user-focused, balancing a high-level strategic view with meticulous attention to detail.

• The Content Design Team works closely with product managers, product designers, researchers, brand teams, and translators.

• Collaboration is key, with an emphasis on cross-functional teamwork to ensure a cohesive user experience across all touchpoints.

• The team operates with a global mindset, considering the needs of an international audience and working closely with the localization team. Methodology:

• Data-driven decision-making is central to the team's approach, utilizing quantitative and qualitative data to improve user experiences.

• A strong emphasis is placed on understanding user challenges through research to inform content strategy.

• Iterative content development and refinement based on feedback and performance metrics.

• Adherence to established glossaries, style guides, and tone-of-voice guidelines to maintain brand consistency.

Company Website: https://www.backmarket.com

📝 Enhancement Note: Back Market's strong B Corp certification and mission-driven approach indicate a culture that values purpose alongside performance. For operations professionals, this means an environment that likely encourages efficiency and impact-driven initiatives, with a focus on sustainability and ethical practices.

📈 Career & Growth Analysis

Operations Career Level: This is an internship role (0-2 years experience), providing foundational experience in UX Content Design. It's an entry point for individuals looking to build a career in content strategy, UX writing, or product design.

Reporting Structure: The intern will report to a direct manager within the Content Design team and will work closely with other content designers, product designers, product managers, and researchers.

Operations Impact: While not a traditional operations role, the UX Content Designer Intern's work directly impacts user acquisition, conversion rates, customer satisfaction, and retention by ensuring clear, effective communication across the user journey. This indirectly supports the operational efficiency of the customer acquisition and retention funnels.

Growth Opportunities:

• Skill Development: Deepen expertise in UX writing, content strategy, user research interpretation, and data analysis for content optimization.

• Cross-functional Exposure: Gain hands-on experience working with diverse teams (Product, Design, Brand, Localization, Engineering), understanding different perspectives and workflows.

• Global Perspective: Learn to adapt content for international audiences and understand the operational complexities of global product rollouts.

• Career Pathing: This internship serves as a stepping stone for potential future roles within content design, UX, product management, or even marketing operations if the candidate develops an interest in the broader GTM strategy.

📝 Enhancement Note: For an intern, the growth opportunities are primarily focused on skill acquisition and exposure. The ability to demonstrate initiative, learn quickly, and contribute meaningfully can pave the way for future opportunities within Back Market or the broader tech industry, particularly in roles that bridge creative execution with operational impact.

🌐 Work Environment

Office Type: Back Market offers a hybrid work environment, blending in-office collaboration with remote flexibility. This model is designed to foster both focused work and team cohesion.

Office Location(s): The internship is based in Paris, France, a vibrant European hub for technology and innovation. Specific office details regarding amenities and accessibility would be available upon inquiry or during the interview process.

Workspace Context:

• Collaborative Environment: The hybrid model encourages in-office days for team meetings, brainstorming sessions, and direct interaction with colleagues, fostering a strong sense of team and shared purpose.

• Tools & Technology: While specific tools are detailed later, expect access to industry-standard design and collaboration software necessary for content creation and team communication.

• Team Interaction: Opportunities to engage with content designers, product designers, researchers, and other cross-functional team members, promoting a rich learning and networking experience.

Work Schedule: Full-time (35 hours/week) with a hybrid arrangement, allowing for 2 remote days per week and 1 remote work week per quarter, plus 3 additional flex days per year. This offers a structured yet flexible schedule conducive to deep work and work-life balance.

📝 Enhancement Note: The hybrid work model, with designated in-office days, is designed to facilitate operational efficiency through in-person collaboration and knowledge transfer, while the remote days provide flexibility for focused, individual work critical for content creation and analysis.

📄 Application & Portfolio Review Process

Interview Process:

• Technical Skills & Team Fit Interview (30-60 mins): Conducted by the direct manager and a team member. This assesses your UX writing skills, understanding of content design principles, and cultural alignment with the team. Be prepared to discuss your portfolio and foundational UX concepts.

• Content Design Challenge (Take-home): A practical exercise designed to evaluate your writing skills, problem-solving approach, and ability to apply brand guidelines. This is a critical component for demonstrating your capabilities.

• Video Call with Campus Recruitment Manager: A final conversation to discuss overall fit, career aspirations, and logistical aspects of the internship.

Portfolio Review Tips:

• Curate Wisely: Select 2-3 of your strongest UX writing/content design projects. Focus on quality over quantity.

• Tell a Story: For each project, clearly outline the problem, your role, your process (research, ideation, iteration), your solution, and any measurable outcomes or learnings. Use a narrative structure.

• Showcase Process: Highlight how you approach user needs, brand voice, and data. If you've used research or analytics, explain how it informed your content.

• Visual Presentation: Ensure your portfolio is well-organized, easy to navigate, and visually appealing. Use mockups or screenshots to showcase your work in context.

• Be Ready to Discuss: Prepare to walk through your portfolio projects and answer detailed questions about your decisions and contributions.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the requirements of the take-home challenge.

• Emulate Brand Voice: Familiarize yourself with Back Market's tone of voice and style guide (if accessible, otherwise, infer from their website).

• Focus on Clarity & Conciseness: Apply UX writing best practices to create effective and user-friendly copy.

• Structure Your Response: Organize your deliverable clearly, explaining your rationale behind your content choices.

📝 Enhancement Note: The interview process emphasizes practical application and cultural fit. A strong portfolio that demonstrates a structured, user-centered approach to content creation, along with the ability to articulate one's thought process, will be key to success. The take-home challenge is a direct assessment of the candidate's ability to execute on the core responsibilities.

🛠 Tools & Technology Stack

Primary Tools:

• Design Tools: Experience with Figma is a significant plus, as it's a common tool for UX designers to create interfaces and collaborate on design elements. Familiarity with other design or prototyping tools is also beneficial.

• Content Management Systems (CMS): While not explicitly mentioned, experience with any CMS used for website content management would be advantageous.

• Collaboration Tools: Proficient use of platforms like Slack, Google Workspace (Docs, Sheets, Slides), or similar for communication, documentation, and team collaboration.

Analytics & Reporting:

• Data Analysis Tools: Familiarity with tools used for analyzing quantitative and qualitative data (e.g., Google Analytics, Hotjar, user survey platforms, or internal analytics dashboards) to understand user behavior and content performance.

• Reporting Dashboards: Experience interpreting data presented in dashboards to identify trends and opportunities.

CRM & Automation:

• CRM Systems: While not directly a CRM role, understanding how UX content impacts customer journeys within a CRM context (e.g., email copy, in-app messaging) can be beneficial.

• Localization Platforms: Exposure to or understanding of platforms used for managing translations and localization workflows.

📝 Enhancement Note: Proficiency in design tools like Figma is highly valued as it enables closer collaboration with the product design team. The ability to interpret data from analytics tools is critical for demonstrating the impact of UX content, aligning with operational efficiency goals.

👥 Team Culture & Values

Operations Values:

• Mission-Driven Impact: A core value is making a tangible positive impact on the planet by promoting the circular economy and reducing e-waste. Operations professionals in this environment are expected to contribute to this mission through their work.

• User-Centricity: Every decision is made with the user in mind, ensuring experiences are seamless, delightful, and trustworthy. This translates to a focus on clear communication and efficient user flows.

• Data-Informed Decisions: Relying on quantitative and qualitative data to guide strategy and improvements, ensuring that initiatives are effective and measurable.

• Collaboration & Transparency: Working effectively across diverse teams, sharing knowledge, and fostering an open environment for feedback and continuous improvement.

• Agility & Adaptability: Thriving in a fast-paced, evolving environment, and being able to adapt quickly to new challenges and opportunities.

Collaboration Style:

• Cross-Functional Integration: Seamless collaboration between content design, product design, product management, research, brand, and localization teams is essential.

• Feedback Loops: An open culture of providing and receiving constructive feedback to continuously refine content and processes.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings to elevate the entire team's capabilities.

• Experimentation: A willingness to test new approaches and content strategies, learning from both successes and failures.

📝 Enhancement Note: Back Market's strong emphasis on its mission and B Corp values suggests a culture where employees are motivated by purpose. For operations roles, this means aligning process improvements and strategic initiatives with broader sustainability and ethical goals, alongside business objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Global Consistency with Local Nuance: Adapting content for 18 languages while maintaining a consistent brand voice and user experience presents a significant operational challenge.

• Data Interpretation for Content: Translating complex user data into actionable content improvements requires strong analytical and strategic thinking.

• Fast-Paced Environment: Keeping up with rapid product development cycles and evolving user needs in a dynamic e-commerce setting.

• Feedback Integration: Effectively incorporating feedback from multiple stakeholders and diverse audiences into content revisions.

Learning & Development Opportunities:

• UX Writing Specialization: Gaining in-depth expertise in crafting content for digital products, understanding UX principles, and developing a strong portfolio.

• Cross-Functional Collaboration: Learning how to effectively partner with designers, product managers, researchers, and engineers.

• Global Content Strategy: Understanding the intricacies of content localization and internationalization from an operational perspective.

• Data-Driven UX: Developing skills in analyzing user data to inform content decisions and measure impact.

• Brand Voice Mastery: Deepening understanding of brand storytelling and voice application across different user touchpoints.

📝 Enhancement Note: The challenges presented are common in scaling digital products and require operational rigor in process design and execution. The growth opportunities are geared towards developing specialized skills in UX content, which can lead to roles with significant operational influence in product development and go-to-market strategies.

💡 Interview Preparation

Strategy Questions:

• "How would you approach writing UX copy for a feature that needs to be translated into 18 languages? What are the key considerations?" (Focus on adaptability, conciseness, avoiding idioms, and working with localization teams.)

• "Describe a time you used data or user feedback to improve written content. What was your process, and what was the outcome?" (Highlight analytical skills, iteration, and impact.)

• "Imagine you need to write onboarding copy for a new user. What steps would you take to ensure it's clear, engaging, and drives user activation?" (Demonstrate understanding of user journeys and conversion goals.) Company & Culture Questions:

• "What interests you about Back Market's mission and our focus on sustainability?" (Show genuine interest in the company's purpose.)

• "How do you stay updated on UX writing best practices and trends?" (Demonstrate a commitment to continuous learning.)

• "How do you handle constructive criticism on your writing?" (Assess your ability to accept feedback and iterate.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly articulate the problem, your specific role, your process (research, ideation, iteration), your solution (the content you created), and any results or learnings.

• Quantify Impact (if possible): Even for internship projects, think about how your content might have improved user experience, clarity, or guided a user action.

• Showcase Your Process: Be ready to explain your thought process, your decision-making criteria, and how you collaborated with others (even if simulated).

• Highlight Brand Alignment: Discuss how you ensured your content aligned with Back Market's tone of voice and mission.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of creative writing skills, analytical thinking, collaborative spirit, and a genuine understanding of Back Market's mission. The ability to articulate one's process and the impact of their work is crucial for showcasing potential in this role.

📌 Application Steps

To apply for this UX Content Designer Intern position:

• Submit your application through the provided link on jobs.ashbyhq.com.

• Portfolio Customization: Tailor your portfolio to highlight UX writing and content design projects that demonstrate your ability to craft clear, user-centric copy. Showcase your process, including research and iteration, and how you've considered brand voice and user needs.

• Resume Optimization: Ensure your resume clearly articulates your relevant academic background, any bootcamp training, and any prior experience in writing, content design, or UX. Highlight your fluency in English and any familiarity with design tools like Figma.

• Interview Preparation: Practice articulating your thought process for UX content challenges. Be ready to discuss your portfolio projects in detail, emphasizing your problem-solving approach and understanding of user journeys. Prepare thoughtful questions about the role, team, and Back Market's mission.

• Company Research: Thoroughly research Back Market's mission, values, B Corp status, and approach to sustainability. Understand their brand voice and target audience to demonstrate your alignment with the company's ethos.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.