UX Consultant Sr

📍 Job Overview

Job Title: UX Consultant Sr

Company: Softtek

Location: Mexico

Job Type: FULL_TIME

Category: UX/Product Design Operations

Date Posted: September 30, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Leads the conversion of discovery findings into tangible digital product designs, encompassing flows, interfaces, and development-ready components with a strong emphasis on visual and interaction quality.

• Drives the maintenance and evolution of the design system and its comprehensive documentation to ensure consistency and scalability across digital platforms.

• Operates within agile 'cells,' collaborating closely with product management and development teams for design refinement, seamless handoff, and quality assurance.

• Facilitates the prototyping and validation of design solutions in conjunction with user research teams to ensure user-centricity and effectiveness.

• Ensures all designed experiences meet high standards for accessibility, functional consistency, and performance optimization.

📝 Enhancement Note: This role is positioned as a Senior UX Consultant, implying a leadership and strategic contribution beyond individual design tasks. The focus on "discovery findings" and "development-ready components" suggests a strong connection to product strategy and the operationalization of design. The emphasis on agile "cells" indicates a highly integrated, cross-functional team environment, typical in modern product development lifecycles.

📈 Primary Responsibilities

• Design high-fidelity user flows, wireframes, and user interface (UI) mockups for assigned digital platforms, ensuring adherence to established design principles and brand guidelines.

• Proactively maintain, update, and evolve the company's design system, including components, patterns, and comprehensive documentation to support consistent product development.

• Actively participate in agile 'cell' meetings, collaborating with product owners and engineering teams to refine requirements, facilitate design handoffs, and conduct design quality assurance (QA).

• Develop interactive prototypes and collaborate with the user research team to conduct user testing and validate design solutions, incorporating feedback for iterative improvements.

• Champion accessibility standards (e.g., WCAG) and ensure the consistency and optimal performance of the user experience across all digital touchpoints.

• Document design decisions, rationale, and acceptance criteria to provide clarity for development teams and future design iterations, fostering knowledge transfer.

• Contribute to the continuous improvement of design processes and workflows within the product development lifecycle, identifying opportunities for efficiency and quality enhancement.

• Translate complex user needs and business requirements into intuitive and effective digital solutions that drive user engagement and business objectives.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design leadership and hands-on execution. The emphasis on "high-volume digital products" and "performance optimization" suggests a need for scalable and robust design solutions. The "documentation of design decisions" and "acceptance criteria" points to a structured approach to design operations, ensuring clarity and alignment with development.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Graphic Design, Interaction Design, Psychology, or a related field is typically expected for senior-level UX roles. Equivalent practical experience will also be considered.

Experience: Minimum of 5 years of progressive experience as a Product Designer or UX Designer, with a proven track record in designing high-volume, complex digital products.

Required Skills:

• 5+ years of experience in product design for high-volume digital products.

• Mastery of Figma for UI design, wireframing, prototyping, and design system management.

• Demonstrated expertise in creating and maintaining comprehensive design systems.

• Proven experience working effectively within agile development teams and executing seamless design handoffs to engineering.

• Strong understanding of user research methodologies and experience in validating design solutions through prototyping and user feedback.

• Keen sensitivity to product metrics and a solid understanding of experimentation principles (A/B testing, multivariate testing) to inform design decisions.

• Ability to ensure and advocate for accessibility standards (e.g., WCAG compliance) in design outputs.

• Excellent communication and collaboration skills to work effectively with cross-functional teams. Preferred Skills:

• Experience with other design and prototyping tools (e.g., Sketch, Adobe Creative Suite, InVision).

• Familiarity with front-end development principles (HTML, CSS, JavaScript) to better inform design feasibility.

• Experience in a consulting environment or with external client engagements.

• Knowledge of UX analytics tools and their application in design optimization.

• Experience mentoring junior designers or leading design initiatives.

📝 Enhancement Note: The requirement for "high-volume digital products" implies a need for designers who can think at scale and understand the impact of design decisions on a large user base. The emphasis on "product metrics and experimentation" signals a data-driven approach to design, moving beyond purely aesthetic considerations to measurable outcomes. The "portfolio with end-to-end cases" is a critical requirement for demonstrating this capability.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing at least 3-5 end-to-end product design cases.

• Each case study should clearly articulate the problem, the discovery process, design challenges, your role, the solutions developed (flows, wireframes, UI), and the impact of the design.

• Demonstrate proficiency in Figma, including the creation and utilization of design systems, interactive prototypes, and detailed UI specifications.

• Include examples of how you have worked within agile methodologies, including design handoffs and QA processes.

• Showcase experience with user research and validation, illustrating how feedback influenced design iterations. Process Documentation:

• Evidence of documenting design decisions, rationale, and acceptance criteria for development teams.

• Examples of contribution to or maintenance of design system documentation, ensuring clarity and usability for other designers and developers.

• Showcase understanding of accessibility guidelines and how they are incorporated and documented within the design process.

• Demonstrate how you have tracked and leveraged product metrics and experimentation results to inform and iterate on design solutions.

📝 Enhancement Note: The explicit requirement for "end-to-end cases" in the portfolio is crucial. This indicates that candidates must be able to demonstrate their entire design process, from initial problem identification and user research through to final UI design, handoff, and post-launch analysis. This is a key indicator of a candidate's ability to manage complex projects and deliver measurable results, a hallmark of senior operations-minded designers.

💵 Compensation & Benefits

Salary Range: For a Senior UX Consultant role in Mexico, with 5-10 years of experience, the estimated annual salary range is typically between MXN $600,000 to MXN $1,000,000. This range can vary significantly based on specific skills, the complexity of projects, and the exact location within Mexico.

• Research Methodology: This estimate is based on aggregated salary data from various platforms for UX/Product Design roles in Mexico, adjusted for a senior consultant level and considering the typical compensation structures for IT consulting firms like Softtek. It accounts for the high demand for specialized UX talent and the responsibilities associated with a senior role.

Benefits:

• Comprehensive health insurance (medical, dental, vision).

• Life insurance and disability coverage.

• Paid time off (vacation, holidays, sick leave).

• Professional development opportunities, including training, certifications, and conference attendance.

• Access to Softtek's internal learning platforms and resources.

• Potential for performance-based bonuses or incentives.

• Retirement savings plan contributions.

• Employee assistance program (EAP) for personal and professional support.

Working Hours: The standard working hours are typically 40 hours per week, Monday through Friday. However, given the agile nature of the work and potential client demands, some flexibility may be required, with the understanding that work-life balance is valued.

📝 Enhancement Note: The salary range is an estimate based on general market data for senior UX roles in Mexico. Actual compensation will depend on the candidate's specific qualifications, interview performance, and Softtek's internal compensation bands. The emphasis on professional development and access to learning resources is a common and valuable benefit for operations-focused roles that require continuous skill updates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Services & Consulting. Softtek operates in the IT services sector, providing digital transformation solutions, application development, infrastructure management, and business process outsourcing to a global clientele. This context means the company is deeply embedded in the operational needs of businesses across various sectors, requiring robust and efficient design solutions that integrate seamlessly into client IT ecosystems.

Company Size: Softtek is a large enterprise, employing over 15,000 people globally. This scale suggests a structured organizational environment with established processes, a wide array of projects, and opportunities for specialization within the operations and design functions. For operations professionals, this means access to significant resources, potential for large-scale impact, and a need for scalable, well-documented solutions.

Founded: Softtek was founded in 1982. With decades of experience, the company has a mature understanding of the technology landscape and a well-established reputation. This longevity implies stability and a deep repository of industry knowledge, which can translate into well-defined operational frameworks and best practices.

Team Structure:

• The UX team likely operates within larger project teams or "cells," working in close proximity with product managers, business analysts, developers, and QA engineers.

• Reporting structures may vary, but senior consultants often report to a Design Lead, UX Manager, or a Project Director, depending on the client engagement.

• Cross-functional collaboration is a core tenet, with designers expected to be integrated into agile development sprints, contributing daily to the product lifecycle. Methodology:

• Data-driven decision-making is paramount, leveraging product metrics and user research to inform design choices and measure success.

• Agile methodologies (Scrum, Kanban) are likely standard, emphasizing iterative development, rapid feedback loops, and continuous improvement.

• A strong focus on process standardization and documentation, especially concerning design systems and handoff procedures, to ensure efficiency and scalability across diverse client projects.

Company Website: https://www.softtek.com/

📝 Enhancement Note: Softtek's position as a large IT services and consulting firm means the UX Consultant role will likely involve client-facing work or the development of solutions for external clients. This requires adaptability, strong stakeholder management, and an understanding of how design operations integrate into broader IT service delivery models. The emphasis on "digital transformation" suggests a focus on modernizing existing systems and creating new digital experiences.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Consultant role, signifying a high level of autonomy, expertise, and responsibility. A Senior UX Consultant is expected to not only execute design tasks but also to provide strategic input, mentor junior team members, and potentially lead design efforts on specific projects or client engagements. This level is crucial for driving operational excellence within the design function.

Reporting Structure: The Senior UX Consultant will likely report to a Design Manager, UX Lead, or a Program/Project Manager overseeing specific client projects. They will also collaborate daily with Product Owners, Scrum Masters, and development teams within their agile "cell." This structure emphasizes integrated teamwork and clear lines of communication for efficient operations.

Operations Impact: The operations impact of this role is significant. By translating user needs into effective digital products and ensuring a high-quality user experience, this role directly influences user adoption, engagement, customer satisfaction, and ultimately, the business outcomes for Softtek's clients. Well-designed, efficient digital products reduce support costs, increase conversion rates, and enhance brand loyalty, all critical operational metrics.

Growth Opportunities:

• Specialization: Develop deeper expertise in specific areas such as design system architecture, accessibility consulting, UX research leadership, or interaction design for complex systems.

• Leadership: Progress into roles like Design Lead, UX Manager, or Principal Consultant, managing teams, client relationships, and strategic design initiatives.

• Skill Expansion: Gain exposure to a wider range of industries and technologies through Softtek's diverse client portfolio, enhancing adaptability and broadening the professional toolkit.

• Mentorship: Take on mentoring responsibilities for junior designers, contributing to the growth of the UX practice within Softtek and developing leadership skills.

• Process Improvement: Lead initiatives to refine and optimize design operations, workflows, and the utilization of design tools and technologies.

📝 Enhancement Note: The "Consultant Sr" title strongly suggests a career path focused on both deep technical expertise and client-facing advisory capabilities. Growth opportunities will likely involve a combination of technical mastery, project leadership, and the ability to influence client stakeholders on design strategy and operational best practices.

🌐 Work Environment

Office Type: Softtek operates with a hybrid work model, requiring presence in the office for collaborative activities, client meetings, and team syncs, while allowing for remote work on other days. This blended approach aims to maximize collaboration and flexibility.

Office Location(s): While the primary location is Mexico, Softtek has a global presence. Specific office locations within Mexico will be provided upon further inquiry, but candidates should expect a professional, modern office environment designed to support collaborative work.

Workspace Context:

• The workspace is designed to foster collaboration, with open-plan areas, meeting rooms equipped for hybrid work, and dedicated project spaces.

• Access to industry-standard design tools and technology is provided, including high-performance workstations and relevant software licenses.

• Opportunities for direct interaction with diverse teams (product, development, research, client stakeholders) are abundant, promoting a dynamic and integrated work experience.

Work Schedule: The typical work schedule is Monday to Friday, aligning with standard business hours in Mexico. However, the agile nature of projects and client requirements may occasionally necessitate flexibility to meet deadlines or accommodate global team interactions.

📝 Enhancement Note: The hybrid work environment requires individuals to be self-disciplined and effective in both in-office and remote settings. For a Senior UX Consultant, this means being adept at facilitating design discussions and collaborations regardless of physical location, ensuring seamless operational continuity.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review your application and resume, followed by a brief screening call to assess basic qualifications and cultural fit.

• Technical Interview (Portfolio Review): This is a critical stage where you will present your portfolio to a hiring manager or senior design lead. Be prepared to walk through 2-3 of your strongest end-to-end case studies, detailing your process, challenges, decisions, and outcomes. Focus on demonstrating your strategic thinking, problem-solving skills, and impact.

• Skills Assessment/Case Study: You may be given a design challenge or a hypothetical problem to solve, either as a take-home assignment or during a live session. This assesses your practical design skills, problem-solving approach, and ability to apply design principles under pressure.

• Team/Cultural Fit Interview: Interviews with potential team members and stakeholders to evaluate collaboration style, communication skills, and alignment with Softtek's values and agile operating model.

• Final Interview: May involve a senior leader to discuss overall fit, career aspirations, and confirm offer details.

Portfolio Review Tips:

• Storytelling: Structure each case study as a narrative. Clearly define the problem, your user-centric approach, the iterative design process, your specific contributions, and the quantifiable results or impact.

• Process Over Polish: While polished visuals are important, focus on explaining your thought process and decision-making. Show your explorations, iterations, and how you leveraged research and data.

• Quantify Impact: Whenever possible, include metrics demonstrating the success of your designs (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores).

• Tailor to the Role: Highlight projects that align with Softtek's focus on digital transformation, enterprise solutions, and high-volume products. Emphasize your experience with design systems, agile workflows, and collaboration.

• Be Prepared for Deep Dives: Expect questions about specific design choices, trade-offs you made, how you handled conflicting feedback, and your experience with accessibility and performance.

Challenge Preparation:

• Deconstruct the Brief: Thoroughly understand the problem statement, target users, and business goals before diving into solutions.

• Define Constraints: Identify any limitations (time, technical, scope) and how you will work within them.

• Emphasize Process: Clearly articulate your design process, from research and ideation to prototyping and validation.

• Showcase Collaboration: If applicable, explain how you would collaborate with product managers, developers, and other stakeholders.

• Focus on User Value: Ensure your proposed solution directly addresses user needs and provides tangible value.

📝 Enhancement Note: The interview process heavily emphasizes the portfolio review. Candidates must be prepared to articulate their design process and demonstrate the operational impact of their work. The "end-to-end cases" requirement means showcasing not just the final UI, but the entire journey from problem definition to measurable outcome.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaborative design system management. Proficiency is non-negotiable.

• Prototyping Tools: Beyond Figma's capabilities, familiarity with tools like InVision, Principle, or Adobe XD for more advanced prototyping may be beneficial.

• Design Systems Management: Experience with platforms or methodologies for creating, maintaining, and scaling design systems.

Analytics & Reporting:

• Product Analytics Tools: Familiarity with tools like Google Analytics, Adobe Analytics, Mixpanel, Amplitude, or similar platforms to understand user behavior and measure design impact.

• A/B Testing Platforms: Experience with tools like Optimizely, VWO, or Google Optimize for running experiments and validating design hypotheses.

CRM & Automation:

• While not directly a UX tool, understanding how designs integrate with CRM systems (e.g., Salesforce) or automation platforms can be advantageous for enterprise solutions. Collaboration & Project Management:

• Agile Tools: Familiarity with Jira, Confluence, Trello, or Asana for task management, sprint planning, and documentation within agile environments.

• Communication Platforms: Proficiency in tools like Slack, Microsoft Teams, and video conferencing software for seamless team communication.

📝 Enhancement Note: The explicit mention of Figma and design systems points to a modern, component-based design workflow. The emphasis on product metrics and experimentation tools highlights the operational expectation that design decisions must be data-informed and measurable, moving beyond subjective aesthetics to demonstrable business value.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and solving user problems, ensuring that every design decision prioritizes the end-user experience.

• Collaboration: Fostering an environment of open communication and teamwork, where designers actively partner with product, engineering, and research to achieve shared goals.

• Excellence & Quality: A dedication to producing high-quality, polished, and performant digital products that meet rigorous standards for usability, accessibility, and visual design.

• Data-Driven Decisions: Valuing the use of data, metrics, and user insights to inform design strategies, validate hypotheses, and measure the success of design interventions.

• Continuous Improvement: Embracing an iterative mindset, constantly seeking opportunities to learn, adapt, and refine design processes and outcomes.

Collaboration Style:

• Integrated Teams: Working within cross-functional agile "cells" where collaboration is continuous and embedded within daily workflows.

• Open Feedback: Encouraging a culture where constructive feedback is regularly exchanged among team members to improve designs and processes.

• Knowledge Sharing: Actively participating in sharing design knowledge, best practices, and learnings across teams and the wider organization.

• Proactive Communication: Maintaining clear and consistent communication with all stakeholders, ensuring alignment and transparency throughout the design and development lifecycle.

📝 Enhancement Note: The emphasis on "user-centricity," "collaboration," and "data-driven decisions" aligns with modern UX best practices and the operational demands of delivering successful digital products. For a Senior Consultant, embodying these values means not only practicing them but also championing them within project teams and client interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating the complexities of aligning diverse stakeholder interests, technical constraints, and user requirements to deliver optimal solutions.

• Designing for Scale and Performance: Creating intuitive and engaging experiences for high-volume digital products that must remain performant and consistent across various devices and platforms.

• Adapting to Evolving Technologies and Trends: Staying current with the rapid pace of change in UX design, digital product development, and emerging technologies.

• Managing Stakeholder Expectations: Effectively communicating design rationale and managing expectations with clients and internal stakeholders who may have varying levels of design understanding.

Learning & Development Opportunities:

• Advanced UX Techniques: Access to training and workshops on cutting-edge UX methodologies, interaction design patterns, and user research techniques.

• Design System Mastery: Opportunities to contribute to or lead the development of sophisticated design systems, becoming an expert in scalable UI architecture.

• Industry Exposure: Working on diverse projects across multiple industries provides broad exposure to different business challenges and technological landscapes.

• Leadership Development: Mentorship programs and opportunities to lead design initiatives, fostering growth into management or principal consultant roles.

• Certifications: Support for obtaining relevant professional certifications in UX, Agile, or related fields.

📝 Enhancement Note: The challenges presented are typical for senior-level roles in dynamic tech environments. Softtek's structure as a consulting firm offers unique growth opportunities through exposure to a wide array of client problems and technologies, fostering rapid professional development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements. How did you approach it, and what was the outcome?" (Focus on negotiation, compromise, and data-driven decision-making.)

• "Walk me through a complex digital product you designed from discovery to launch. What were the biggest challenges, and how did you overcome them?" (Emphasize your end-to-end process, problem-solving skills, and impact.)

• "How do you ensure your designs are accessible and performant for a high-volume user base?" (Discuss your understanding of standards like WCAG and performance optimization techniques.)

• "How do you leverage product metrics and user feedback to iterate on your designs?" (Provide specific examples of using data to drive design improvements.) Company & Culture Questions:

• "What interests you about Softtek and our approach to digital transformation?" (Research Softtek's mission, values, and recent projects. Connect your skills to their business objectives.)

• "How do you see yourself contributing to a collaborative, agile 'cell' environment?" (Highlight your experience working cross-functionally and your communication style.)

• "Describe your experience working with design systems. What makes a design system effective?" (Showcase your understanding of scalability, consistency, and maintainability.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process (discovery, ideation, design, validation), key decisions, challenges, and the quantifiable results.

• Highlight Your Process: Don't just show final screens; explain why you made certain design choices. Showcase wireframes, user flows, prototypes, and user research insights.

• Quantify Impact: Whenever possible, present metrics that demonstrate the success of your designs (e.g., increased conversion rates, improved task completion time, higher user satisfaction).

• Focus on Collaboration: Explain how you worked with product managers, developers, and researchers. This demonstrates your ability to operate effectively within an operational structure.

• Be Prepared for Deep Dives: Anticipate detailed questions about your design rationale, trade-offs, and how you handled feedback.

📝 Enhancement Note: The interview process is heavily geared towards assessing a candidate's ability to translate strategic thinking into operational execution. Candidates must be ready to demonstrate not only design skill but also a robust understanding of product lifecycles, cross-functional collaboration, and measurable outcomes.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Softtek's careers portal.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience with high-volume digital products, design systems, Figma mastery, and agile workflows. Select 2-3 strong end-to-end case studies that best represent your capabilities for this role.

• Resume Optimization: Clearly articulate your years of experience, key responsibilities, and achievements using keywords from the job description (e.g., UX Consultant, Product Design, Figma, Design Systems, Agile, Handoff, QA, Accessibility, Product Metrics). Quantify your accomplishments whenever possible.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on clear storytelling, process explanation, and quantifiable impact. Prepare answers to common UX strategy, collaboration, and problem-solving questions. Research Softtek's company culture and recent projects.

• Company Research: Familiarize yourself with Softtek's services, client base, and their commitment to digital transformation. Understand their operational approach to client engagements and how UX design contributes to their overall service delivery.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.