UX Consultant Sr

📍 Job Overview

Job Title: UX Consultant Sr

Company: Softtek

Location: Mexico

Job Type: Full-Time

Category: User Experience (UX) Research & Design / GTM Operations Support

Date Posted: 2026-09-30

Experience Level: Mid-Senior Level (2-6 years)

Remote Status: On-site

🚀 Role Summary

• Drive continuous and reliable user evidence generation for product decision-making, focusing on the needs of tendering agents, sales forces, and consumers.

• Design and execute a variety of qualitative and quantitative research studies, including field research and point-of-sale observations.

• Conduct rapid usability testing and concept validation cycles to iterate on product concepts and features.

• Synthesize research findings into actionable insights and prioritized recommendations that directly inform product strategy and development.

• Maintain and manage the user panel and insight repository to ensure accessible and up-to-date user knowledge.

📝 Enhancement Note: While the title is "UX Consultant Sr," the core responsibilities and required skills heavily lean towards a dedicated UX Researcher role. The "Consultant" aspect likely implies an advisory capacity to product teams and potentially external clients, bridging research findings with business objectives. This role sits at the intersection of product development and Go-To-Market (GTM) strategy by providing crucial user-centric data that informs both.

📈 Primary Responsibilities

• Design and execute comprehensive qualitative and quantitative user research studies, encompassing field studies, remote sessions, and in-person point-of-sale observations.

• Conduct rapid usability testing and concept validation exercises to quickly assess user comprehension and desirability of new product ideas and features.

• Synthesize complex research findings into clear, concise, and actionable insights, along with prioritized recommendations for product development and GTM strategy.

• Maintain and actively manage the user panel, ensuring a diverse and representative pool of participants for ongoing research initiatives.

• Oversee and update the insight repository, organizing and making research findings easily accessible to product, design, and GTM teams.

• Track and report on key user experience metrics such as System Usability Scale (SUS), Customer Satisfaction (CSAT), and task success rates to measure product performance.

• Collaborate closely with product management, design, and engineering teams to interpret research evidence and guide product evolution.

• Support sales and GTM teams by providing user-centric data that can inform sales strategies, messaging, and customer segmentation.

📝 Enhancement Note: The responsibilities highlight a proactive approach to research, emphasizing not just execution but also the crucial synthesis and dissemination of insights. The mention of "tenderos" (small shopkeepers/merchants) and "fuerza de ventas" (sales force) indicates a focus on B2B or B2B2C environments, requiring research methodologies adaptable to these specific user groups, including those with potentially lower digital literacy.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, Computer Science, or a related field. A Master's degree or equivalent practical experience is highly preferred for senior roles. Experience:

• 2 to 6 years of hands-on experience in user research, UX research, product research, or closely related fields.

• Demonstrated experience working with product teams to integrate user insights into product roadmaps and development cycles. Required Skills:

• Proven expertise in designing and executing both qualitative (e.g., interviews, contextual inquiry, diary studies) and quantitative (e.g., surveys, A/B testing, analytics review) research methodologies.

• Strong analytical skills for synthesizing complex data sets into clear, actionable insights and strategic recommendations.

• Experience with participant recruitment, screening, and management for research studies.

• Proficient in conducting field research and point-of-sale studies, with an understanding of the unique challenges and opportunities they present.

• Ability to perform rapid usability testing and concept validation in fast-paced product development environments.

• Excellent communication and presentation skills, with a demonstrated ability to convey complex findings clearly and concisely, often through visual synthesis.

• Proficiency in managing and maintaining user panels and insight repositories.

• Familiarity with key experience metrics such as SUS, CSAT, and task success rate, and their application in product evaluation.

• Intermediate English proficiency for communication and understanding of industry resources. Preferred Skills:

• Experience conducting research with users of lower digital literacy.

• Familiarity with A/B testing platforms and statistical analysis software.

• Experience in a consulting environment or supporting GTM strategies with user insights.

• Knowledge of design thinking principles and agile development methodologies.

• Proficiency in data visualization tools to present findings effectively.

📝 Enhancement Note: The experience range (2-6 years) suggests this role is suitable for individuals who have moved beyond junior research tasks and can independently manage research projects from conception to delivery, including strategic recommendation formulation. The "Sr" in the title implies a need for leadership qualities and the ability to mentor less experienced researchers.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 comprehensive UX research case studies that demonstrate end-to-end research project management.

• For each case study, clearly outline the research problem, methodologies employed (qualitative, quantitative, mixed-methods), participant profiles, key findings, actionable insights, and the impact of recommendations on product outcomes or business metrics.

• Include examples of how user insights were translated into concrete design or product strategy changes.

• Present evidence of managing research timelines, budgets (if applicable), and stakeholder expectations.

• Demonstrate proficiency in synthesizing findings and presenting them in compelling, visually rich formats (e.g., reports, presentations, dashboards). Process Documentation:

• Provide examples of how you have documented research processes, including participant recruitment protocols, interview guides, survey structures, and data analysis frameworks.

• Showcase experience in establishing or maintaining insight repositories and user panels.

• Highlight your approach to defining and tracking user experience metrics (SUS, CSAT, task success) and how this data informs ongoing process improvement.

📝 Enhancement Note: For a Senior UX Consultant role, a portfolio is critical. It needs to go beyond just showing deliverables; it must articulate the candidate's strategic thinking, problem-solving abilities, and ability to drive tangible business outcomes through user research. The emphasis on "actionable insights" and "prioritized recommendations" is key here.

💵 Compensation & Benefits

Salary Range:

• Based on Softtek's presence in Mexico and the "Sr" level designation with 2-6 years of experience, a competitive annual salary range for a UX Consultant Sr in Mexico would typically fall between MXN $450,000 to MXN $750,000. This estimate considers the mid-to-senior level expertise required, the specific demands of field research, and the general cost of living and market rates in major Mexican economic hubs. Benefits:

• Comprehensive health insurance (medical, dental, vision) for employees and potentially dependents.

• Life insurance and disability coverage.

• Retirement savings plan (e.g., Afore contributions) and potential profit-sharing.

• Paid time off, including vacation days, personal days, and national holidays.

• Professional development opportunities, including training, workshops, and potential conference attendance.

• Potential for performance-based bonuses or incentives.

• Access to Softtek's internal training platforms and continuous learning resources. Working Hours:

• Standard full-time work schedule, typically 40 hours per week.

• While the role is on-site, there may be flexibility for occasional remote work or adjusted hours depending on project needs and team agreements. However, the core expectation is on-site presence for field research and team collaboration.

📝 Enhancement Note: The salary range is an estimation based on publicly available data for similar roles in Mexico and the specified experience level. It's crucial for candidates to research current market rates for UX professionals in Mexico and tailor their salary expectations accordingly. Benefits often vary significantly by company and employment contract in Mexico.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology Services & Consulting. Softtek is a global IT services company that designs, develops, and delivers IT services and solutions, including application development, modernization, cloud services, and business process outsourcing.

Company Size: Softtek is a large enterprise, with thousands of employees globally. This size implies structured processes, established career paths, and a wide array of resources and opportunities for professional development.

Founded: Softtek was founded in 1982, giving it decades of experience and a stable market presence. This longevity suggests a company with a strong foundation, robust operational frameworks, and a deep understanding of the IT services landscape.

Team Structure:

• The UX team likely operates within a broader Product or Technology division, potentially structured around specific business units or client portfolios.

• As a Senior Consultant, you might report to a UX Manager, Director of Product, or a Lead UX Researcher, with a dotted line to project leads or business unit heads.

• Cross-functional collaboration is essential, involving frequent interaction with Product Managers, Designers, Engineers, Data Analysts, Marketing, Sales, and potentially client stakeholders. Methodology:

• Softtek likely employs a mix of Agile and potentially Waterfall methodologies, depending on client engagements and project types.

• Data-driven decision-making is a core tenet, with an emphasis on leveraging user research and analytics to inform strategy.

• Process optimization and efficiency are key drivers in an IT services organization, so continuous improvement in research methodologies and operational workflows is expected.

Company Website: https://www.softtek.com/

📝 Enhancement Note: Softtek's global reach and focus on IT services suggest a dynamic environment where UX research plays a critical role in ensuring the usability and effectiveness of complex enterprise solutions and client-facing applications. The company's established history indicates a stable yet evolving organization.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Consultant, indicating a mid-to-senior level within the UX discipline. It requires not only strong research execution skills but also the ability to provide strategic guidance, synthesize complex information, and influence product direction. The "Consultant" aspect suggests an advisory role, potentially working across multiple projects or client engagements.

Reporting Structure: You would likely report to a UX Lead, a Product Management leader, or a dedicated Research Manager. Collaboration with product teams, engineering, and Go-To-Market (GTM) stakeholders will be a significant part of your daily work. The ability to navigate matrixed organizational structures is beneficial.

Operations Impact: This role directly impacts operational efficiency and revenue by ensuring that products are user-friendly, meet market needs, and are effectively adopted. By providing evidence-based insights, the UX Consultant helps reduce the risk of developing products that fail to resonate with users, thereby optimizing development resources and improving customer satisfaction and retention, which are key GTM metrics.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies (e.g., advanced qualitative techniques, large-scale quantitative analysis, behavioral economics) or focus on specific user segments (e.g., B2B enterprise users, field sales teams).

• Leadership: Transition into a UX Lead or Managerial role, overseeing a team of researchers, managing research programs, and setting strategic UX direction for product lines.

• Consulting Expertise: Develop advanced consulting skills, managing client relationships, driving strategic UX initiatives for external clients, and contributing to Softtek's consulting service offerings.

• Cross-functional Transition: Leverage deep user understanding to move into Product Management roles, focusing on product strategy and roadmap definition.

📝 Enhancement Note: The "Consultant Sr" title suggests a path toward strategic advisory roles and leadership. Growth will likely involve demonstrating strong business acumen alongside research expertise, enabling candidates to influence higher-level product and GTM decisions.

🌐 Work Environment

Office Type: Softtek operates globally with established office locations. For this on-site role in Mexico, it's expected to be a professional office environment designed for collaboration, client meetings, and focused work.

Office Location(s): While specific city details aren't provided, Softtek has a significant presence in major Mexican cities like Mexico City, Guadalajara, and Monterrey. The office will likely be equipped with meeting rooms, collaborative workspaces, and individual workstations.

Workspace Context:

• Collaborative Environment: The workspace will facilitate interaction with product managers, designers, engineers, and other researchers, fostering a team-oriented approach to product development.

• Tools & Technology: Access to standard office technology, reliable internet, and potentially specialized research software or hardware will be provided.

• Team Interaction: Opportunities to engage with a diverse team of IT professionals, participate in brainstorming sessions, and contribute to a culture of innovation and problem-solving.

Work Schedule: The role is full-time, on-site, with standard working hours. However, for research that requires specific timing (e.g., point-of-sale observations, user interviews outside typical business hours), there may be a need for flexibility. Effective time management will be crucial to balance research execution, data analysis, and team collaboration within the established work framework.

📝 Enhancement Note: The on-site requirement for this role is significant, especially considering the emphasis on field research. Candidates should be prepared for regular fieldwork, which may involve travel within the local region or to client sites.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with an HR representative or recruiter to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: An in-depth discussion with the hiring manager focusing on your experience, research philosophy, and approach to solving user problems. Be prepared to discuss your portfolio and specific research projects.

• Portfolio Presentation: A dedicated session where you will present 1-2 key UX research case studies from your portfolio. This is where you demonstrate your ability to articulate research processes, insights, and impact.

• Technical/Skills Assessment: This might involve a practical exercise, a take-home assignment, or a whiteboard session focusing on research design, data analysis, or problem-solving related to user experience.

• Team/Stakeholder Interviews: Meetings with potential colleagues (designers, product managers, engineers) to assess collaboration style and how you integrate into cross-functional teams.

• Final Interview: Potentially with a senior leader to discuss strategic alignment and long-term career aspirations.

Portfolio Review Tips:

• Storytelling: Structure your case studies as compelling narratives. Clearly define the problem, your role, the methods you used, the challenges you faced, your key findings, and the tangible impact of your work.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your recommendations. Show how your research led to improvements in SUS, CSAT, conversion rates, task completion, or reduced support tickets.

• Visual Appeal: Use clear, professional visuals (screenshots, wireframes, charts, personas) to illustrate your points and make your presentation engaging.

• Methodology Justification: Be prepared to explain why you chose specific research methods for a given problem and how they addressed the research objectives effectively.

• Actionable Insights: Emphasize how you translated raw data into actionable insights that drove product decisions.

Challenge Preparation:

• Research Design: Practice designing research plans for hypothetical scenarios relevant to Softtek's business (e.g., improving a B2B SaaS platform, understanding field sales tool adoption).

• Data Synthesis: Be ready to analyze a small dataset or qualitative data snippets and extract key themes and insights.

• Problem-Solving: Prepare to discuss how you would approach a vague user problem or a design challenge, outlining your research-first methodology.

📝 Enhancement Note: The portfolio presentation is a critical component for senior UX roles. Candidates should prepare thoroughly, focusing on demonstrating strategic thinking, analytical rigor, and the ability to drive measurable business outcomes through user-centered research.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Tools for conducting remote user interviews and usability testing (e.g., UserTesting.com, Lookback, Maze, Zoom, Google Meet).

• Survey Tools: For quantitative data collection (e.g., SurveyMonkey, Typeform, Google Forms, Qualtrics).

• Collaboration Tools: For team communication and project management (e.g., Slack, Microsoft Teams, Jira, Asana, Trello).

• Prototyping/Design Tools (Familiarity): Understanding of tools used by designers (e.g., Figma, Sketch, Adobe XD) to effectively test prototypes.

Analytics & Reporting:

• Analytics Platforms: Familiarity with web analytics tools (e.g., Google Analytics) or product analytics tools (e.g., Mixpanel, Amplitude) to complement qualitative findings.

• Data Visualization Tools: For presenting findings (e.g., Tableau, Power BI, Google Data Studio) or creating clear charts and graphs within presentation software.

CRM & Automation:

• CRM Systems (Understanding): Awareness of how CRM data (e.g., Salesforce, HubSpot) can inform user segmentation and research targeting.

• Insight Repositories: Experience with or understanding of tools for storing and organizing research findings (e.g., Dovetail, Airtable, Notion, Confluence).

📝 Enhancement Note: While not explicitly a "tools" role, proficiency with common UX research and collaboration tools is essential. The emphasis is on using these tools to gather, analyze, and communicate user insights effectively. Familiarity with GTM tools like CRMs can provide valuable context.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all product and business decisions.

• Data-Driven Decision Making: Reliance on evidence from user research and analytics to guide strategy and product development.

• Collaboration: A strong emphasis on working effectively with cross-functional teams to achieve shared goals.

• Continuous Improvement: A drive to refine research methodologies, optimize processes, and consistently enhance product quality and user experience.

• Actionability: Focus on generating insights that are not just interesting but directly lead to tangible improvements and business outcomes.

Collaboration Style:

• Cross-functional Integration: Proactive engagement with Product Managers, Designers, Engineers, and GTM teams to ensure research is aligned with business objectives and development cycles.

• Partnership: Working as a strategic partner rather than just a service provider, actively contributing to product strategy and problem-solving.

• Open Communication: Encouraging a culture of open feedback, knowledge sharing, and transparent communication regarding research findings and their implications.

• Agile Mindset: Adapting research approaches to fit agile development sprints, delivering timely insights without compromising rigor.

📝 Enhancement Note: The values emphasize a blend of user advocacy, analytical rigor, and collaborative teamwork, which are hallmarks of successful UX operations and GTM support functions within technology organizations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Rigor and Speed: Effectively conducting thorough research while meeting the fast-paced demands of product development and GTM launches.

• Researching Diverse User Groups: Adapting methodologies to effectively understand "tenderos" and sales force users, who may have varying levels of digital literacy and access to technology.

• Synthesizing and Prioritizing: Translating a wide range of research findings into a clear, prioritized set of recommendations that stakeholders can act upon.

• Influencing Stakeholders: Advocating for user needs and research-backed decisions in environments where business priorities may sometimes conflict.

• Fieldwork Logistics: Managing the complexities and potential unpredictability of conducting research in real-world field settings.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunities to explore and implement more sophisticated qualitative and quantitative research techniques.

• Industry Exposure: Gaining exposure to diverse client projects and industries within Softtek's portfolio, broadening your understanding of different market dynamics.

• Consulting Skills: Developing expertise in client management, strategic advisory, and presentation skills for senior audiences.

• Mentorship: Potential to mentor junior researchers and develop leadership capabilities.

• Specialized Training: Access to internal and external training programs focused on UX research, product strategy, and consulting best practices.

📝 Enhancement Note: The challenges highlight the dynamic nature of the role, requiring adaptability and strong problem-solving skills. The growth opportunities point towards a career path focused on increasing strategic impact and leadership within the UX and consulting domains.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to convince a skeptical stakeholder about a user insight. What was your approach, and what was the outcome?" (Focus on communication, data persuasion, and impact.)

• "How do you prioritize research requests when multiple teams have urgent needs?" (Demonstrate prioritization frameworks, stakeholder management, and resource allocation.)

• "Walk me through a complex research project from start to finish. What were the key decisions you made and why?" (Showcase end-to-end research process, critical thinking, and strategic justification.) Company & Culture Questions:

• "What do you know about Softtek and our position in the IT services market?" (Research Softtek's services, clients, and recent news.)

• "How do you see UX research contributing to the success of an IT consulting firm like Softtek?" (Connect UX value to business outcomes, client satisfaction, and service delivery.)

• "Describe your ideal team environment and how you collaborate with product managers, designers, and engineers." (Highlight your teamwork, communication style, and ability to integrate into cross-functional teams.) Portfolio Presentation Strategy:

• Choose Wisely: Select 1-2 projects that best showcase your senior-level capabilities, strategic thinking, and ability to drive impact. Aim for variety if possible (e.g., one qualitative, one quantitative, or one focused on a challenging user group).

• Structure Your Narrative:

  1. The Challenge: Clearly define the business problem or user need.
  2. Your Role & Objectives: Specify your responsibilities and research goals.
  3. Methodology: Explain why you chose your methods and how they were executed.
  4. Key Findings & Insights: Present the most critical discoveries.
  5. Recommendations: Detail your proposed solutions and their rationale.
  6. Impact & Outcomes: Quantify the results of your recommendations (e.g., improved metrics, product changes).

• Visuals are Key: Use clear, professional slides with minimal text. Employ charts, screenshots, personas, and quotes to bring your story to life.

• Be Prepared for Deep Dives: Anticipate questions about your decision-making process, alternative approaches you considered, and how you handled unexpected findings.

📝 Enhancement Note: Interview preparation for a Senior UX Consultant role should focus on demonstrating strategic thinking, robust methodological knowledge, and a proven ability to translate research into business value. The portfolio presentation is paramount.

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📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on Softtek's careers portal.

• Resume Optimization: Tailor your resume to highlight your 2-6 years of experience in user research, explicitly mentioning qualitative and quantitative methodologies, field research, and insight synthesis. Quantify achievements whenever possible (e.g., "Increased task success rate by 15% through usability testing").

• Portfolio Preparation: Curate a strong portfolio showcasing 2-3 comprehensive UX research case studies. Ensure each case clearly articulates the problem, your methodology, key insights, actionable recommendations, and demonstrable impact. Practice presenting your chosen case studies concisely and effectively.

• Company Research: Familiarize yourself with Softtek's services, target markets, and recent projects. Understand how UX research contributes to their IT consulting offerings and client success.

• Interview Practice: Prepare for behavioral questions, scenario-based questions related to research design and problem-solving, and be ready to articulate your approach to synthesizing and communicating user insights. Practice presenting your portfolio case studies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.