UX and Web Design Associate

📍 Job Overview

Job Title: UX and Web Design Associate

Company: Center for Responsive Schools

Location: United States (On-site required)

Job Type: Full-Time

Category: UX/UI Design & Web Operations

Date Posted: 2026-06-11

Experience Level: 1-3 Years (Entry to Mid-Level)

Remote Status: On-site Required

🚀 Role Summary

• Supports the design and product teams in creating user-friendly web and digital products and properties, focusing on intuitive and engaging user experiences.

• Conducts user research and testing, documents user journeys, and creates interaction models to guide development and ensure human-centered design principles are applied.

• Responsible for creating visual elements for digital products, adhering to brand integrity, and implementing accessibility standards (WCAG) for inclusive design.

• Manages core web properties administrative functions, including maintenance, content updates, performance optimization, and technical support for virtual institutes (e.g., Zoom).

📝 Enhancement Note: While the job title is "UX and Web Design Associate," the responsibilities extend significantly into web operations, content management, and basic system administration (CRM, Zoom, web hosting). This hybrid nature is crucial for candidates to understand. The role requires a strong blend of creative design skills and operational execution, with a clear emphasis on on-site presence for collaborative project work and technical liaison duties. The "Associate" title suggests a focus on supporting senior designers and operations leads, rather than independent strategic ownership, but with significant hands-on responsibility.

📈 Primary Responsibilities

• User-Centric Design & Research: Conduct user research, develop personas, create user flows, wireframes, and interactive prototypes to translate product requirements into human-centered digital experiences.

• Visual Design & Branding: Develop and maintain visual language for digital products, ensuring consistency with brand guidelines through icons, illustrations, and photo treatments; apply principles of visual hierarchy, typography, and layout for enhanced usability and readability.

• Accessibility & Compliance: Design and verify that all web properties and digital interfaces meet legal compliance for accessibility (WCAG) and are usable by individuals with disabilities.

• Web Property Administration: Perform core web property maintenance, including content updates, error resolution (broken links, database issues), and monitoring site speed, uptime, and security.

• Virtual Institute Support: Configure and manage Zoom settings for virtual institutes and webinars, optimize lobby/waiting room content, provide real-time technical troubleshooting, and support presenters.

• System Coordination & Integration: Work with website administrators, developers, content creators, and sales/marketing teams to implement new features, improve user experience, and achieve business goals.

• Performance Monitoring & SEO: Provide analytics and reports on website trends and user data to improve SEO and overall user experience, collaborating with teams to implement data-driven optimizations.

• Technical Liaison: Serve as the on-site web properties liaison, supporting domain hosting and collaborating directly with development and design teams.

📝 Enhancement Note: The responsibilities list includes "Setup, Coordination and Technical Support of Virtual Institutes," which is a significant operational component not immediately apparent from the job title. This indicates a need for skills beyond pure UX/UI design, such as event technical support and platform administration. The emphasis on "face-to-face meetings" and being an "on-site web properties liaison" strongly reinforces the non-remote nature of the role, distinguishing it from typical remote UX positions.

🎓 Skills & Qualifications

Education:

• Bachelor of Science in User Experience Design (BS in UXD), Human-Computer Interaction (HCI), Computer Science, or a closely related field. Experience:

• 1-3 years of relevant professional experience in building interactive prototypes, mockups, and supporting digital product development.

• Demonstrated experience working with Figma Design, leveraging existing design systems and style guides.

• Experience working on a team, focused on driving toward common goals, with a preference for experience with remote teams.

• Basic understanding (or willingness to learn expeditiously) of standard business operations and processes. Required Skills:

• UX/UI Design Tools: Expert proficiency in Figma, Sketch, Adobe XD.

• Web Technologies: Strong understanding of HTML5, CSS3, and JavaScript. Experience with React is highly desirable.

• Accessibility Standards: Expert knowledge of WCAG accessibility standards and their practical application in design.

• Prototyping & Wireframing: Proven ability to create detailed user flows, wireframes, and interactive prototypes.

• Visual Design Principles: Solid understanding of typography, data visualization, visual hierarchy, balance, contrast, and layout principles.

• User Research & Testing: Experience conducting user interviews, usability testing, and analyzing data to inform design iterations.

• CRM Proficiency: Demonstrated proficiency in or ability to quickly become proficient at using CRM software applications (e.g., HubSpot, Salesforce).

• Documentation: Strong documentation and organizational skills, including the ability to produce clear annotations and structured files for engineering teams.

• Problem-Solving: Adept at troubleshooting in fast-paced environments and implementing corrective actions swiftly.

Preferred Skills:

• Experience designing for developer tools, enterprise platforms, or other technical domains.

• Experience and understanding of Learning Management Systems (LMS), content creation, and/or content delivery systems.

• Proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign) for asset creation.

• Familiarity with SEO principles and their impact on web design.

• Basic understanding of web hosting, DNS settings, and domain registration.

📝 Enhancement Note: The breadth of required tools (Figma, Sketch, Adobe XD, HTML5, CSS3, JavaScript, React, Adobe Creative Suite, CRM software) indicates a need for a well-rounded candidate. The "Expert" level required for Figma, Sketch, Adobe XD, and WCAG suggests that candidates should be able to demonstrate a high degree of proficiency and practical application in these areas, not just theoretical knowledge. The inclusion of CRM proficiency and web hosting/DNS knowledge points to the operational aspects of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated UX/UI Process: Showcase a clear, step-by-step process from problem definition and user research through wireframing, prototyping, user testing, and final design implementation.

• Visual Design Examples: Include examples of visual design work that demonstrate application of typography, color theory, layout principles, and brand consistency.

• Accessibility Integration: Highlight projects where WCAG accessibility standards were a key consideration and how they were implemented.

• System/Tool Proficiency: Showcase projects that demonstrate proficiency with key design tools like Figma, Sketch, or Adobe XD, ideally using design systems.

• Operational Impact Examples: Include any projects that involved web content updates, basic site maintenance, or integration with CRM/marketing platforms, detailing the outcome or improvement achieved.

Process Documentation:

• Workflow Design: Provide examples of documented user flows, task flows, or interaction models that guided development.

• Usability Testing Reports: Include summaries of usability testing findings and how feedback led to design iterations.

• Design System Contributions: If applicable, demonstrate contributions to or use of design systems and style guides.

• Cross-Functional Collaboration: Illustrate how you have collaborated with developers, content creators, or other stakeholders in a documented process.

📝 Enhancement Note: For this role, a strong portfolio is paramount. It should not only display aesthetic design skills but also the candidate's understanding of the end-to-end UX process, accessibility best practices, and their ability to translate business requirements (including operational ones) into functional digital assets. The expectation is to see tangible evidence of how their design work drives user engagement and achieves business objectives.

💵 Compensation & Benefits

Salary Range:

• Estimated Annual Salary: $50,170 - $52,140 USD. Benefits:

• Standard full-time benefits package (details not specified, but typically include health, dental, vision insurance).

• Opportunities for professional development and skill enhancement in UX/UI design and web operations.

• Contribution to an organization focused on education and positive youth development. Working Hours:

• Full-time, 40 hours per week.

• Requires regular face-to-face meetings and interactions, necessitating on-site presence.

• Occasional weekend or off-hours work may be required to respond to urgent web properties issues.

📝 Enhancement Note: The salary range provided ($50,170 - $52,140) aligns with entry to mid-level UX/Web Design Associate roles in the US, considering the 1-3 years of experience requirement. The lack of specific benefit details suggests candidates should inquire directly during the interview process. The on-site requirement and occasional off-hours work are critical considerations for work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Education Technology & Non-Profit Services

Company Size: (LinkedIn data not provided; assuming small to medium-sized based on typical non-profit structures for this type of role). A smaller organization often means broader responsibilities and closer team collaboration.

Founded: (Company Founded date not provided).

Team Structure:

• The UX and Web Properties Associate will likely be part of a Design or Digital Products team, reporting to a Design Lead or Manager.

• Close collaboration is expected with developers, content creators, advertisers, sales teams, and potentially IT for web hosting and domain management.

• The role serves as an on-site liaison, implying a need for strong interpersonal and communication skills within a collaborative, possibly open-suite, environment. Methodology:

• User-Centered Design: Emphasis on empathetic design approaches, user research, and translating needs into human-centered designs.

• Iterative Development: Use of prototyping and usability testing to inform design improvements and product iterations.

• Data-Driven Optimization: Utilizing analytics and performance reports to enhance SEO and user experience.

• Collaborative Workflow: Working closely with various departments to achieve common goals, implement new features, and improve user journeys.

Company Website: crslearn.org

📝 Enhancement Note: The company's focus on "Responsive Schools" and "learn.org" suggests a mission-driven organization. Candidates should research the specific programs and values of Center for Responsive Schools to understand how their design and operational contributions align with the organization's educational mission. The emphasis on collaboration and on-site presence points to a culture that values direct interaction and collective problem-solving.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an "Associate" level, suitable for individuals with 1-3 years of experience. It offers a foundational opportunity to gain hands-on experience in both UX/UI design and essential web operations tasks.

Reporting Structure: The associate will likely report to a senior member of the design or digital products team (e.g., UX Lead, Design Manager, or Digital Products Manager). This structure provides mentorship and guidance.

Operations Impact: The role has a direct impact on the user experience of the organization's digital properties, influencing engagement, information consumption, and potentially sales/marketing goals. By managing web content and supporting virtual institutes, the associate contributes to the operational efficiency and outreach capabilities of the organization.

Growth Opportunities:

• Deepen UX/UI Expertise: Opportunity to hone skills in advanced prototyping, user research methodologies, and complex interaction design.

• Develop Operational Acumen: Gain practical experience in web content management, system administration (CRM, Zoom), performance optimization, and SEO, bridging the gap between design and operations.

• Cross-Functional Skill Building: Exposure to and collaboration with marketing, sales, and development teams, broadening understanding of business functions.

• Potential Specialization: Based on performance and organizational needs, growth could lead to specialization in UX research, visual design, front-end development support, or dedicated web operations.

• Leadership Potential: As experience grows, opportunities to lead smaller projects or take on more strategic design and operational responsibilities may arise.

📝 Enhancement Note: The dual nature of the role (UX/UI Design plus Web Operations) offers a unique growth path. Candidates can leverage this to become versatile professionals, valuable in organizations that require integrated digital efforts. The on-site requirement, while a constraint, also fosters direct mentorship and team integration, which can accelerate learning.

🌐 Work Environment

Office Type: On-site, with a requirement for regular face-to-face meetings and interactions. The description mentions an "open suite, highly collaborative environment," suggesting a dynamic workspace.

Office Location(s): United States (specific city/state not provided). Candidates should assume a physical office location is required.

Workspace Context:

• Collaborative Hub: The environment is designed for direct teamwork, idea sharing, and spontaneous problem-solving sessions.

• Tool Access: Likely equipped with the necessary hardware and software for design and operational tasks, including access to relevant cloud-based platforms.

• Team Interaction: Frequent opportunities for direct engagement with designers, developers, and other stakeholders, fostering a strong sense of team.

Work Schedule:

• Standard 40-hour work week.

• Flexibility may be limited due to the on-site requirement and need for real-time collaboration.

• Occasional off-hours work for urgent issues is expected.

📝 Enhancement Note: The emphasis on an "open suite, highly collaborative environment" and the need for "regular face-to-face meetings" indicates a preference for candidates who thrive in in-person teamwork and can contribute to an energetic, interactive office culture. This is a key differentiator from fully remote positions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by HR or a hiring manager to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Technical Interview: Candidates will present their portfolio, discussing their process, design decisions, and operational experience. Expect questions on UX principles, accessibility, specific tools (Figma, etc.), and web operations tasks.

• Skills Assessment/Challenge: A practical exercise may be given, potentially involving a small design task, a problem-solving scenario related to web maintenance, or a case study analysis.

• Team/Stakeholder Interviews: Meetings with potential team members and cross-functional collaborators to evaluate team dynamics and communication skills.

• Final Interview: Potentially with senior leadership to discuss alignment with organizational mission and long-term fit.

Portfolio Review Tips:

• Storytelling: Clearly articulate the problem, your role, the process you followed, the solutions you implemented, and the measurable results (user engagement, task completion rates, operational efficiency gains).

• Process Focus: Showcase the "why" and "how" behind your design decisions, not just the final visuals. Highlight your understanding of user needs and business objectives.

• Tool Proficiency: Be prepared to discuss your experience with specific tools like Figma, Adobe XD, and any CRM platforms used.

• Accessibility & Inclusivity: Explicitly demonstrate how accessibility was integrated into your design process.

• Operational Examples: If possible, include any work demonstrating web content management, basic site updates, or integration with operational systems.

Challenge Preparation:

• Problem Decomposition: Practice breaking down complex problems into smaller, manageable parts.

• Design Thinking: Be ready to apply design thinking principles to solve hypothetical user or operational challenges.

• Tool Familiarity: If a specific tool is mentioned for a challenge, ensure you are comfortable with its basic functionalities.

• Communication: Clearly articulate your thought process and rationale, even if you don't reach a perfect solution.

📝 Enhancement Note: Given the hybrid nature of the role, expect interview questions that probe both design thinking and operational execution. Be prepared to discuss how you balance creative design with the practical demands of web maintenance and system support. Highlighting experience with on-site collaboration and troubleshooting will be advantageous.

🛠 Tools & Technology Stack

Primary UX/UI Design Tools:

• Figma: Expert proficiency required; used for wireframing, prototyping, UI design, and collaboration.

• Sketch: Proficiency expected, often used alongside Figma or as an alternative.

• Adobe XD: Proficiency expected, similar use cases to Figma and Sketch.

• FigJam: Useful for brainstorming, user flow mapping, and collaborative ideation.

Visual Design & Asset Creation:

• Adobe Photoshop: For image editing and manipulation.

• Adobe Illustrator: For vector graphics, icons, and illustrations.

• Adobe InDesign: Potentially for documentation or more complex layout design.

Web Technologies:

• HTML5: Understanding of structure and semantics.

• CSS3: For styling and layout, including responsive design.

• JavaScript: For interactive elements and functionality.

• React: Experience is a plus, indicating familiarity with modern front-end frameworks.

Web Operations & Administration:

• CRM Platforms: Proficiency in HubSpot and/or Salesforce is required for data management and integration aspects.

• Zoom: Essential for configuring and supporting virtual institutes and webinars.

• Web Hosting & DNS: Basic understanding of managing domain hosting, DNS settings, and domain registration is expected.

• Content Management Systems (CMS): Familiarity with updating website content.

• Learning Management Systems (LMS): Experience is highly desired.

Analytics & Reporting:

• Web Analytics Tools: Implicitly required for providing analytics and reports (e.g., Google Analytics, though not explicitly mentioned).

• Productivity Software: Microsoft Office Suite, G-Suite.

📝 Enhancement Note: The extensive list of required and preferred tools emphasizes the need for a candidate with a broad technical skill set. The combination of expert-level design software proficiency with practical operational tool experience (CRM, Zoom, web admin) is a key characteristic of this role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value focused on understanding and meeting user needs through empathetic design and functional interfaces.

• Collaboration & Teamwork: Emphasis on working closely with diverse teams, sharing knowledge, and contributing to collective goals in a face-to-face environment.

• Continuous Improvement: Proactively addressing challenges, seeking opportunities for optimization in both design and operational processes.

• Professionalism & Integrity: Demonstrating workplace maturity, transparency, reliability, and commitment to the organization's mission and welfare.

• Efficiency & Effectiveness: Striving for streamlined processes and impactful outcomes in design and operational tasks.

Collaboration Style:

• Integrated Teamwork: Working seamlessly with designers, developers, content creators, and sales/marketing through regular, direct interaction.

• Feedback Loop: Openness to receiving and applying feedback to improve designs and processes.

• Knowledge Sharing: Actively participating in planned and impromptu meetings to share insights and collaborate on solutions.

• Proactive Communication: Taking initiative to communicate needs, challenges, and progress within the team.

📝 Enhancement Note: The company values likely reflect a mission-driven, collaborative, and growth-oriented culture. Candidates should be prepared to discuss how they embody these values in their daily work, particularly in an on-site, team-oriented setting. The emphasis on "caring for and commitment to the vision, mission, and welfare of CRS" suggests a strong desire for employees who are passionate about the organization's purpose.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Design and Operations: Effectively managing time and priorities between creative design tasks and administrative/operational responsibilities.

• Cross-Functional Dependencies: Navigating varying priorities and communication styles across different departments (design, development, sales, marketing).

• On-Site Requirement: Adapting to a mandatory on-site work environment, which may differ from previous remote or hybrid experiences.

• Rapidly Evolving Digital Landscape: Staying current with UX/UI trends, accessibility standards, and web technologies.

• Supporting Diverse Stakeholders: Meeting the needs of various internal and external users, including those with disabilities and participants in virtual events.

Learning & Development Opportunities:

• Advanced UX/UI Techniques: Opportunities to learn and apply more sophisticated design research, prototyping, and testing methods.

• Web Operations Specialization: Developing expertise in web content management, SEO optimization, and basic system administration.

• Cross-Departmental Exposure: Gaining insights into how design and operations support marketing, sales, and educational program delivery.

• Accessibility Expertise: Deepening knowledge and practical application of WCAG standards and inclusive design principles.

• Tool Mastery: Becoming highly proficient in advanced features of design and operational tools.

📝 Enhancement Note: The role presents a unique opportunity to bridge the gap between creative design and operational execution. Candidates who embrace this dual responsibility will find significant growth potential. The challenges are framed as opportunities for skill development and professional expansion.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a new feature for a website, from initial concept to final implementation, ensuring user-friendliness and accessibility." (Focus on user research, wireframing, prototyping, testing, and collaboration with developers).

• "How do you ensure a digital product is accessible to users with disabilities, and what specific WCAG standards do you prioritize?" (Be ready to cite standards and provide examples of implementation).

• "Walk us through a time you had to troubleshoot a technical issue with a website or digital product. What was the problem, how did you diagnose it, and what was the resolution?" (Highlight problem-solving skills and operational thinking).

• "How do you balance competing priorities between creative design tasks and administrative/operational duties?" (Demonstrate time management and prioritization strategies). Company & Culture Questions:

• "What interests you about Center for Responsive Schools and our mission?" (Research the organization's vision, mission, and values).

• "Describe your ideal collaborative work environment. How do you contribute to a positive team dynamic, especially in an on-site setting?" (Focus on communication, teamwork, and professionalism).

• "How do you stay updated on the latest UX/UI trends and accessibility best practices?" (Showcase continuous learning and professional development habits). Portfolio Presentation Strategy:

• Structure: Organize your portfolio by project, clearly outlining the problem, your role, the process, your contributions, and the outcomes.

• Visuals: Use high-quality mockups, wireframes, and prototypes. Show case studies detailing the user journey and design iterations.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased engagement, improved conversion rates, reduced support requests).

• Explain Your Process: Be ready to articulate your thought process, design rationale, and how you addressed user needs and business objectives.

• Operations Integration: If you have projects involving web updates or operational support, highlight these to showcase the breadth of your skills.

📝 Enhancement Note: Prepare to discuss specific projects that showcase both your UX/UI design skills and any experience with web operations, CRM, or technical support. Be ready to articulate your understanding of accessibility and how you implement it. Emphasize your ability to collaborate effectively in an on-site, team-focused environment.

📌 Application Steps

To apply for this UX and Web Design Associate position:

• Submit your application through the provided Breezy HR link.

• Portfolio Customization: Tailor your resume and portfolio to highlight relevant UX/UI design skills, user research experience, proficiency in Figma/Sketch/Adobe XD, WCAG knowledge, and any experience with web content management, CRM, or technical support.

• Resume Optimization: Ensure your resume clearly outlines your 1-3 years of experience, educational background, and specific technical proficiencies. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, problem-solving approach, and collaborative skills. Prepare to present your portfolio and discuss specific projects that align with the role's requirements.

• Company Research: Thoroughly research Center for Responsive Schools, its mission, and its digital presence to demonstrate genuine interest and cultural fit during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.