UX Analyst

📍 Job Overview

Job Title: UX Analyst

Company: Samsung Electronics

Location: 3245 146th Place SE, Bellevue, WA, USA

Job Type: Full time

Category: User Experience (UX) / Design Operations

Date Posted: 2026-09-16

Experience Level: 2-5 years

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in shaping the user experience of Samsung's mobile devices, focusing on the Samsung One UI, by bridging communication between North American carriers and the South Korean design teams.

• The UX Analyst will be instrumental in the entire product development lifecycle, from initial research and requirements gathering through design iteration, validation, and quality assurance.

• A key aspect of this role involves analyzing competitor UX and market trends to inform design research and propose innovative concepts with mockups.

• The position demands strong project management skills to oversee UX-related issues, manage schedules, identify risks, and ensure timely delivery of high-quality user experiences.

📝 Enhancement Note: While the title is "UX Analyst," the core responsibilities and required skills, particularly the emphasis on project management, communication with external partners (carriers) and internal teams (South Korea), and managing the UX lifecycle, suggest a role that blends traditional UX analysis with elements of Design Operations and Product Management. The focus is less on individual hands-on design creation and more on managing the process of UX design and ensuring its successful implementation and market fit.

📈 Primary Responsibilities

• Act as the primary point of contact for device UX (Samsung One UI) with North American mobile carriers, effectively gathering feedback and translating it into actionable design enhancements.

• Conduct thorough reviews and analyses of early-stage UX designs, providing constructive feedback and alternative design solutions to the design teams in South Korea.

• Facilitate seamless communication and cooperation between internal departments (product design, research, engineering, marketing) and external partners, including telecommunication operators and consultants.

• Ensure that all UI development outcomes align with consumer demand, technical specifications, and specific carrier requirements, acting as a gatekeeper for user experience quality.

• Perform competitive analysis of mobile device UX and identify emerging market trends to inform user research and conceptualization of new features and improvements.

• Lead design research initiatives and develop compelling mockups and concepts that showcase potential UX enhancements and new product ideas.

• Plan and execute group usability studies, meticulously documenting results, analyzing findings, and presenting actionable insights to relevant stakeholders.

• Proactively track, manage, and resolve UX-related issues that arise throughout the product lifecycle, ensuring a smooth and efficient resolution process.

• Maintain a keen awareness of project schedules, potential risks, and roadblocks, proactively managing meetings and providing tactical support to keep projects on track.

• Develop and deliver clear, concise, and persuasive presentations to diverse audiences, effectively communicating UX strategies, findings, and recommendations.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on communication, stakeholder management, and process oversight, positioning this role as a critical link between product development, market demands, and external partners, rather than a purely individual contributor UX designer role.

🎓 Skills & Qualifications

Education:

• Master's degree preferred in Human Factors, Human-Computer Interaction (HCI), Interaction Design, Usability Engineering, Computer Science, Psychology, or Information Technology.

• A Bachelor's degree in a relevant field is acceptable with additional industry experience. Experience:

• Minimum of 3 years of industry experience in UX analysis, design, or a related field.

• Alternatively, 1+ year of experience is acceptable with a Master's degree in a relevant discipline.

• Proven experience in designing mobile applications, with involvement across the entire design lifecycle from research to delivery of design artifacts.

• Demonstrated experience in managing multiple projects simultaneously under tight deadlines.

• Experience working effectively with cross-functional teams and reporting to multiple stakeholders.

• Experience conducting usability testing and analyzing results. Required Skills:

• Deep knowledge of application architecture basic concepts, software design processes, and UI/UX design deliverables.

• Strong time and project management skills, with the ability to manage multiple concurrent projects efficiently.

• Excellent verbal and written communication and presentation skills, capable of engaging with diverse teams and stakeholders.

• Comfort with ambiguity and a strong sense of ownership for project outcomes.

• Proficiency in design and communication tools such as Adobe, Sketch, or other prototyping tools.

• Skilled in Microsoft Office Suite, particularly PowerPoint, Excel, and Word.

• Solid understanding of usability testing methodologies and application.

• Design and research experience is mandatory for this role. Preferred Skills:

• A strong inclination towards communication and stakeholder management over hands-on design execution.

• Ability to apply critical thinking to design critiques, offering insightful alternative solutions.

• Deep understanding of design principles, product development cycles, and overall UX strategy.

• Capacity to accurately identify follow-up action items and demonstrate initiative (self-starter).

• Experience with cross-functional collaboration across multiple teams including R&D, TPM/QA, Sales/Marketing, and Legal.

• Proven ability to manage multiple projects simultaneously without compromising quality.

• Coachable attitude with a willingness to learn and adapt.

• Exceptional output quality and attention to detail.

📝 Enhancement Note: The distinction between minimum and preferred qualifications clearly indicates a preference for candidates who excel in communication, project oversight, and strategic thinking over those who are solely focused on individual design tasks. The emphasis on "heavy communication role vs. hands-on design role" is a significant indicator of the role's operational focus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 projects demonstrating end-to-end UX analysis and design management, from initial research to final validation.

• Include examples of how you've gathered and synthesized user feedback, carrier requirements, and market trends to influence design decisions.

• Present case studies that highlight your project management skills, including how you managed timelines, identified risks, and communicated status to stakeholders.

• Demonstrate experience with various UX deliverables, such as wireframes, mockups, prototypes, and usability test reports, using tools like Adobe, Sketch, or similar.

• Include examples of competitive analysis and market trend research that led to actionable design recommendations. Process Documentation:

• Provide examples of how you have documented user research findings, usability study results, and design specifications.

• Illustrate your approach to managing design iteration cycles and incorporating feedback from cross-functional teams and external partners.

• Showcase your ability to track and resolve UX-related issues, demonstrating a systematic approach to problem-solving within the product development lifecycle.

• If possible, include examples of process improvement initiatives you have led or contributed to within a UX or product development context.

📝 Enhancement Note: For a UX Analyst role with operational leanings, a portfolio should emphasize the candidate's ability to manage the process of UX design, not just the creative output. This includes demonstrating how they translate requirements into actionable plans, manage communication channels, and ensure quality through structured processes.

💵 Compensation & Benefits

Salary Range:

• The estimated salary range for this position in Washington State is between $105,500 and $130,500 annually.

• This range is determined by factors such as relevant skills, years of experience, and internal equity comparisons. Benefits:

• Comprehensive Health Coverage: Medical, Dental, and Vision insurance plans.

• Financial Security: Life Insurance and a 401(k) retirement savings plan.

• Employee Perks: Employee Purchase Program for Samsung products and Tuition Assistance (available after 6 months of employment).

• Work-Life Balance: Generous Paid Time Off (PTO).

• Financial Wellness: Student Loan Program (available after 6 months of employment).

• Well-being: Wellness Incentives and programs to support employee health.

• Performance-Based Rewards: Eligibility for MBO (Management by Objectives) bonus compensation, tied to company, division, and individual performance.

Working Hours:

• Standard full-time working hours are expected, totaling approximately 40 hours per week.

• While the role is on-site, the nature of managing cross-functional projects may require flexibility to attend meetings or address urgent issues outside of standard hours, especially when coordinating with teams in different time zones.

📝 Enhancement Note: The salary range provided is specific to Washington State, reflecting regional market data. The benefits package is comprehensive, typical for a large technology company like Samsung, and includes both standard benefits and performance-based incentives. The mention of "MBO bonus compensation" indicates a performance-driven culture.

🎯 Team & Company Context

🏢 Company Culture

Industry: Consumer Electronics, Technology, Mobile Communications, Home Appliances, Enterprise Solutions. Samsung is a global leader in innovation, consistently pushing the boundaries of what's possible in technology.

Company Size: Large Enterprise (Samsung Electronics Co., Ltd. is a global conglomerate with hundreds of thousands of employees; Samsung Electronics America is a significant subsidiary). This size implies structured processes, opportunities for diverse career paths, and exposure to large-scale projects.

Founded: Samsung was founded in 1938. Samsung Electronics was established in 1969. This long history signifies stability, deep industry expertise, and a proven track record of innovation and market leadership.

Team Structure:

• The UX team is likely part of a larger product development or R&D division within Samsung Electronics America.

• This role involves significant collaboration with teams in South Korea, indicating a global, matrixed reporting structure where the UX Analyst acts as a key liaison.

• The role requires close coordination with various internal departments (product design, research, engineering, marketing) and external partners (mobile carriers), suggesting a highly collaborative and cross-functional team environment. Methodology:

• Data-Driven Design: Emphasis on research, usability studies, and market analysis to inform design decisions.

• Iterative Development: The process involves continuous feedback loops, design iteration, and validation to refine the user experience.

• Agile Principles (Implied): The need to manage multiple projects under tight deadlines and adapt to evolving requirements suggests an agile or agile-like approach to product development.

• Global Collaboration: A structured methodology for coordinating with international teams, likely involving clear communication protocols and project management tools.

Company Website: https://www.samsung.com/us/

📝 Enhancement Note: Samsung's global presence and long history suggest a culture that values both innovation and robust operational processes. The "Life @ Samsung" and "Benefits @ Samsung" links provided in the original description offer further insight into their employee value proposition. The emphasis on a diverse and inclusive workforce is also a key cultural pillar.

📈 Career & Growth Analysis

Operations Career Level: This UX Analyst role sits at an intermediate level, requiring 2-5 years of experience. It's positioned beyond entry-level design positions and focuses on managing the UX process, making it a stepping stone towards more senior UX roles, Design Operations management, or even Product Management. The blend of analytical, project management, and communication skills makes it versatile.

Reporting Structure: The UX Analyst will likely report to a UX Manager or Director within Samsung Electronics America. However, a significant portion of their work will involve collaborating with and influencing teams in South Korea and with North American mobile carriers, requiring strong matrixed influence and communication skills.

Operations Impact: The UX Analyst's work directly impacts the user experience of Samsung's flagship mobile products, influencing customer satisfaction, brand perception, and ultimately, market competitiveness. By ensuring that the UX meets carrier requirements and consumer expectations, they contribute significantly to the success and adoption of Samsung devices in the North American market.

Growth Opportunities:

• Advanced UX Specialization: Progress into senior UX Designer, Lead UX Designer, or UX Researcher roles, focusing on deeper design expertise or specialized research methodologies.

• Design Operations Management: Transition into a Design Operations role, focusing on optimizing design processes, tools, and team efficiency at a broader scale.

• Product Management: Leverage the understanding of market needs, product lifecycle, and cross-functional collaboration to move into Product Management roles, owning product strategy and roadmap.

• International Collaboration Leadership: Develop expertise in managing complex international projects, potentially leading teams that bridge global product development efforts.

• Continuous Learning: Access to Samsung's extensive learning resources, conferences, and opportunities to stay abreast of the latest UX trends, technologies, and industry best practices.

📝 Enhancement Note: The career path for this role is quite flexible due to its blend of skills. It offers a solid foundation for specializing further in UX or broadening into operations and product management, with the added advantage of working for a global technology leader.

🌐 Work Environment

Office Type: The role is explicitly stated as "On-site" in Bellevue, WA. This suggests a traditional office environment designed for collaboration and focused work.

Office Location(s): 3245 146th Place SE, Bellevue, WA, USA. This location is within the Seattle metropolitan area, a hub for technology companies, offering access to a vibrant tech ecosystem.

Workspace Context:

• Collaborative Spaces: Expect a workspace that facilitates interaction with colleagues from various departments, including design, engineering, and marketing.

• Technology Access: As a Samsung office, employees will have access to the latest Samsung technology and tools necessary for their roles, including high-performance workstations and relevant software.

• Team Interaction: Regular team meetings, design reviews, and cross-functional project sessions will be integral to the daily work, fostering a dynamic and interactive environment.

Work Schedule:

• The standard work schedule is likely aligned with typical business hours (e.g., 9 AM - 5 PM Pacific Time), accommodating the 40-hour work week.

• Given the international collaboration with South Korea (which is 16 hours ahead of PST), there might be occasional requirements for early morning or late afternoon meetings to bridge time zone differences.

📝 Enhancement Note: The on-site requirement emphasizes Samsung's commitment to in-person collaboration, which is often crucial for complex product development and design processes. The Bellevue location places the candidate in a competitive tech market.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, focusing on experience with mobile UX, project management, and communication skills.

• Technical/Skills Assessment: Expect an interview focusing on your understanding of UX principles, design processes, and your experience with relevant tools (Adobe, Sketch). This might include behavioral questions probing your problem-solving and collaboration abilities.

• Portfolio Review: You will be asked to present selected projects from your portfolio that best demonstrate your experience in managing the UX lifecycle, your analytical capabilities, and your project management skills. Focus on explaining the process and the impact.

• Cross-functional/Stakeholder Interview: Interviews with members of the design, engineering, or marketing teams, as well as potentially with individuals who have experience liaising with carriers or international teams. This assesses your ability to collaborate and communicate effectively.

• Final Interview: A discussion with senior leadership to assess cultural fit, strategic thinking, and overall suitability for the role and Samsung's environment.

Portfolio Review Tips:

• Process Over Polish: While strong visuals are important, emphasize the process you followed: how you identified problems, conducted research, iterated on designs, and managed stakeholder input.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your UX initiatives (e.g., improvements in user satisfaction, task completion rates, reduction in support tickets).

• Carrier/Market Context: Highlight projects where you considered specific market requirements or carrier needs, showcasing your ability to navigate complex stakeholder landscapes.

• Communication Examples: Be prepared to discuss how you communicated complex UX concepts or feedback to diverse audiences, including non-designers and international teams.

• Problem-Solving: Choose case studies that showcase your ability to tackle ambiguous problems and devise effective solutions, demonstrating critical thinking and ownership.

Challenge Preparation:

• Be ready for scenario-based questions: "How would you handle a disagreement with a carrier over a UX feature?" or "How would you prioritize UX issues when facing a tight deadline?"

• Prepare to discuss your understanding of Samsung's One UI and its competitive landscape.

• Practice articulating your thought process clearly and concisely, as if explaining it to a product manager or an engineer.

📝 Enhancement Note: The emphasis on process, communication, and managing diverse stakeholder needs is critical for this role. Candidates should tailor their portfolio and interview responses to highlight these operational aspects of UX analysis.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Adobe Creative Suite (Photoshop, Illustrator), Sketch, Figma, InVision, or similar industry-standard tools for creating mockups, wireframes, and interactive prototypes.

• Productivity & Collaboration: Microsoft Office Suite (PowerPoint, Excel, Word) is essential for presentations, data analysis, and documentation.

• Project Management: Familiarity with project management software (e.g., Jira, Asana, Trello) is beneficial for tracking tasks, schedules, and issues, though specific tools may vary.

Analytics & Reporting:

• Usability Testing Platforms: Experience with tools for conducting and analyzing usability studies (e.g., UserTesting.com, Lookback) is a plus.

• Data Analysis: Proficiency in Excel for data manipulation and analysis; familiarity with more advanced analytics tools for user behavior tracking could be advantageous.

• Presentation Tools: Advanced skills in PowerPoint for creating impactful presentations to communicate findings and recommendations.

CRM & Automation:

• While not a primary focus, understanding how UX design integrates with CRM systems and marketing automation platforms can be beneficial for a holistic product view. Familiarity with how user feedback is captured and actioned within broader business systems is helpful.

📝 Enhancement Note: The explicit mention of Adobe, Sketch, and Microsoft Office indicates the core technical requirements. The role leans towards UX analysis and project management, so proficiency in tools that support these functions, rather than deep coding or complex data science platforms, is expected.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental commitment to understanding and advocating for the end-user's needs and experience in all design and development decisions.

• Excellence & Quality: Striving for high standards in all deliverables, from research insights to design artifacts and issue resolution, ensuring Samsung's reputation for quality.

• Collaboration & Teamwork: Valuing open communication, mutual respect, and collective problem-solving across diverse teams and international boundaries.

• Innovation & Continuous Improvement: A proactive approach to identifying opportunities for enhancement, embracing new ideas, and continuously refining processes and product experiences.

• Ownership & Accountability: Taking responsibility for tasks, driving initiatives to completion, and proactively managing challenges to ensure project success.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with product design, engineering, marketing, and QA teams to ensure a cohesive product vision and seamless execution.

• External Partnership Management: Building and maintaining strong relationships with mobile carriers, understanding their perspectives, and facilitating productive dialogue.

• Global Communication: Employing clear, concise, and culturally sensitive communication strategies to effectively collaborate with teams in South Korea.

• Feedback-Driven: Cultivating an environment where constructive feedback is welcomed, shared openly, and used to drive continuous improvement in both product and process.

📝 Enhancement Note: Samsung's global scale and focus on innovation suggest a culture that balances rigorous processes with a drive for cutting-edge solutions. The values emphasize a user-first approach, strong teamwork, and a commitment to quality and continuous improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Time Zone Differences: Effectively managing communication and collaboration with teams in South Korea requires careful scheduling and proactive planning.

• Navigating Carrier Requirements: Balancing the needs and technical constraints of multiple mobile carriers with Samsung's product vision can be complex and demanding.

• Ambiguity in Requirements: The role may involve dealing with evolving project scopes or partially defined requirements, necessitating strong problem-solving and adaptability.

• Balancing Global & Local Needs: Ensuring that the UX design effectively serves both the global Samsung brand and the specific demands of the North American market.

Learning & Development Opportunities:

• Advanced UX Methodologies: Deepen expertise in user research, usability testing, and interaction design through internal training and external resources.

• Cross-Cultural Communication: Develop enhanced skills in international collaboration and cross-cultural communication, valuable for global technology companies.

• Product Strategy & Management: Gain insights into product roadmapping, market analysis, and strategic decision-making through exposure to product management discussions.

• Industry Conferences & Certifications: Opportunities to attend leading UX and technology conferences, and pursue relevant certifications to stay current with industry advancements.

• Mentorship: Potential for mentorship from experienced UX leaders and product strategists within Samsung.

📝 Enhancement Note: The challenges presented are inherent to roles involving international collaboration and managing diverse stakeholder needs within a large tech organization. The growth opportunities are geared towards developing expertise in UX, operations, and strategic product thinking.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a stakeholder with differing opinions on a UX design. How did you approach it, and what was the outcome?" (Focus on communication, negotiation, and data-driven persuasion.)

• "How would you approach analyzing the UX of a competitor's mobile device? What metrics or qualitative aspects would you focus on?" (Demonstrate analytical rigor and understanding of competitive landscape.)

• "Imagine a key carrier partner has requested a significant UX change that conflicts with our established design principles. How would you manage this situation?" (Assess problem-solving, negotiation, and ability to balance external demands with internal strategy.) Company & Culture Questions:

• "What are your thoughts on Samsung's One UI compared to other mobile operating systems? What do you see as its strengths and areas for improvement?" (Showcase research and critical thinking about the product.)

• "How do you stay updated on the latest trends in mobile UX and consumer technology?" (Highlight continuous learning and industry awareness.)

• "Describe your ideal team environment and how you contribute to a positive and productive cross-functional team dynamic." (Assess cultural fit and collaboration style.) Portfolio Presentation Strategy:

• Structure Your Story: For each project, clearly articulate the problem, your role, the process you followed, the solutions you proposed, and the measurable results or impact.

• Highlight Process & Collaboration: Emphasize how you managed the UX lifecycle, gathered requirements, communicated with stakeholders (especially carriers and international teams), and resolved issues.

• Showcase Analytical Skills: Present data from usability studies, user feedback, or market research that informed your design decisions.

• Be Prepared for Deep Dives: Anticipate questions about specific design choices, trade-offs made, and how you handled challenges within your projects.

• Connect to Samsung: Where possible, draw parallels between your past experiences and the requirements of this specific UX Analyst role at Samsung.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just UX knowledge, but also strong project management, communication, and strategic thinking capabilities, aligning with the operational aspects of the role.

📌 Application Steps

To apply for this UX Analyst position:

• Submit your application through the official Samsung Careers portal via the provided Workday link.

• Curate Your Portfolio: Select 2-3 key projects that best showcase your experience in managing the UX design lifecycle, particularly those involving mobile applications, cross-functional collaboration, and stakeholder management (e.g., carrier relations). Ensure your portfolio highlights your process, analytical skills, and problem-solving approach.

• Tailor Your Resume: Optimize your resume to clearly articulate your experience in UX analysis, project management, design research, and communication. Use keywords from the job description (e.g., "Samsung One UI," "usability testing," "mobile application design," "project management," "cross-functional collaboration"). Quantify achievements where possible.

• Prepare Your Presentation: Practice presenting your portfolio projects. Focus on explaining your thought process, the challenges you faced, how you collaborated with teams, and the impact of your work. Be ready to discuss your understanding of Samsung's products and the mobile market.

• Research Samsung: Familiarize yourself with Samsung's current product portfolio, especially their mobile devices and One UI. Understand Samsung's company values, mission, and recent innovations to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.