User Researcher - Permanent - £40,000 - 45,000 per annum

📍 Job Overview

Job Title: User Researcher

Company: Create/Change

Location: United Kingdom

Job Type: Full-Time

Category: User Experience & Research Operations

Date Posted: 2026-07-23

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered design by advocating for user needs and ensuring design decisions are evidence-based.

• Design and execute comprehensive user research plans utilizing a range of qualitative and quantitative methodologies.

• Collaborate effectively within agile, multidisciplinary teams to integrate research findings into product and service development lifecycles.

• Translate complex research data into clear, actionable insights for diverse stakeholders, including non-technical audiences.

• Contribute to the transformation of public-facing services within government and public sector organizations.

📝 Enhancement Note: This role is positioned within a User Experience & Research Operations category, emphasizing the structured and systematic application of research principles to improve service delivery and product design within the public sector. The hybrid nature suggests a balance between focused individual work and collaborative team engagement.

📈 Primary Responsibilities

• Develop and implement robust research plans, selecting appropriate qualitative and quantitative methods (e.g., interviews, workshops, surveys) based on project objectives and research questions.

• Manage participant recruitment and engagement processes, ensuring ethical and inclusive research practices are maintained throughout all studies.

• Facilitate research activities, including user interviews, usability testing sessions, and co-design workshops, to gather rich user data.

• Analyze and synthesize complex research findings from various sources to identify key user needs, pain points, and opportunities for improvement.

• Communicate actionable insights and recommendations clearly and persuasively to multidisciplinary teams and stakeholders, including senior leadership, to influence design and strategy.

• Advocate for the importance of user research and user-centered design principles within client organizations and internal teams.

• Collaborate with product managers, designers, developers, and policy experts in an agile environment to ensure research informs iterative design and development.

• Contribute to the continuous learning and development of research practices within Create/Change and client organizations.

📝 Enhancement Note: The primary responsibilities highlight a blend of direct research execution and strategic influence. The emphasis on "actionable insights" and "advocating for user research" suggests a role that requires not only strong research skills but also the ability to drive change and influence decision-making within client organizations.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Psychology, Human-Computer Interaction (HCI), Anthropology, Sociology, Design Research, or a related field is highly beneficial for understanding human behavior and research methodologies.

Experience: A minimum of 2-5 years of professional experience in user research, UX research, or a similar role, with a demonstrable track record of conducting impactful research projects.

Required Skills:

• Proven experience conducting research using a diverse range of qualitative and quantitative methods, including in-depth interviewing, moderated and unmoderated usability testing, diary studies, focus groups, card sorting, tree testing, and survey design.

• Demonstrated ability to strategically select and apply appropriate research methods tailored to specific research objectives, project constraints, and desired outcomes.

• Experience in ethical and inclusive participant recruitment and management, ensuring diverse user representation in research studies.

• Strong analytical skills with the ability to synthesize complex qualitative and quantitative data into clear, concise, and actionable insights and recommendations.

• Experience working within agile development environments and collaborating effectively in multidisciplinary teams (e.g., with designers, developers, product managers, business analysts).

• Proven ability to effectively advocate for user research findings and user-centered design principles with various stakeholders, including those with limited research exposure.

• Excellent communication, presentation, and storytelling skills, with the ability to tailor complex ideas to different audiences, including non-technical stakeholders.

• A strong commitment to user-centered design principles and evidence-based decision-making.

• Legal right to work in the United