User Experience (UX) Designer Sr

📍 Job Overview

Job Title: User Experience (UX) Designer Sr

Company: EverBank

Location: 301 West Bay Street, Jacksonville, Florida, 32202, United States

Job Type: Full-time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: 2026-08-26

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Drive the creation of user-centered digital experiences that align EverBank's business objectives with customer needs across all digital platforms.

• Conceptualize and design intuitive user journeys through collaboration, sketching, storyboarding, and information modeling.

• Leverage an extensive knowledge of the design thinking process to deliver high-quality, performant digital experiences.

• Optimize website pages within a Content Management System (CMS) to enhance customer journeys, improve conversion rates, engagement, and discoverability.

📝 Enhancement Note: This role is positioned as a Senior UX Designer, indicated by the "Sr" in the title and the "8IC" career level designation. This implies a significant level of autonomy, expected leadership in design initiatives, and a focus on strategic impact rather than purely execution. The emphasis on optimizing performance across digital platforms and contributing to the evolution of the design system suggests a role that bridges strategic design thinking with practical implementation and system governance.

📈 Primary Responsibilities

• Advocate for end-users by deeply understanding their needs, pain points, and behaviors throughout their digital journey.

• Collaborate closely with marketing, product management, and technology teams to define user requirements and translate them into compelling digital experiences.

• Develop a comprehensive range of design artifacts, including low-to-high fidelity wireframes, detailed user flows, interactive prototypes, and clear visual designs with annotations.

• Contribute to the strategic evolution and maintenance of EverBank's established design system, ensuring brand consistency and innovation for new user expectations.

• Partner with the technology teams to validate technical feasibility, ensure accurate implementation of design system components, and actively participate in Product Requirement Documentation (PRD) and User Acceptance Testing (UAT).

• Conduct competitive analysis within the financial services market to identify emerging trends and best practices in digital user experience.

• Maintain a strong understanding of the latest advancements in user interface (UI), interaction design standards, and user experience best practices.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design leadership and hands-on execution. The expectation to "advocate for our clients" and "optimize performance across EverBank's digital platforms" emphasizes a results-oriented approach. The inclusion of UAT and PRD participation indicates a deep integration with product development cycles, suggesting this role is critical in bridging the gap between design vision and technical delivery.

🎓 Skills & Qualifications

Education: University Degree Preferred (Bachelor's degree in User Experience Design, Human-Computer Interaction, Graphic Design, Digital Design Media, Marketing, or a related field is highly preferred).

Experience: 5+ years of professional UX/UI design experience creating digital customer experiences, including wireframes, user flows, prototypes, and visual designs. 7+ years of experience is preferred, particularly within financial services, banking, fintech, or other highly regulated industries.

Required Skills:

• Advanced proficiency in UX design tools and modern design workflows, specifically Figma.

• Demonstrated experience in creating wireframes, user flows, prototypes, and visual designs for digital products.

• Proven experience using and contributing to established design systems across web and digital platforms.

• Strong problem-solving abilities, with a capacity to balance user needs, business goals, and technical constraints effectively.

• Excellent collaboration skills, with the ability to work effectively within cross-functional teams.

• Strong communication and presentation skills, capable of clearly articulating design rationale, customer journeys, and design solutions to diverse stakeholders.

• Understanding of the design thinking process.

• Experience with information modeling and storyboarding. Preferred Skills:

• Experience working within a Content Management System (CMS) for building, updating, and optimizing web experiences.

• Understanding of digital marketing funnels, customer journey optimization, and conversion strategies.

• Experience in User Acceptance Testing (UAT) and Product Requirement Documentation (PRD).

• Familiarity with financial services, banking, fintech, or other highly regulated industries.

📝 Enhancement Note: The explicit mention of Figma and modern design workflows, coupled with the preference for financial services experience, suggests that candidates with a robust portfolio showcasing complex, regulated digital product design will be highly competitive. The "Sr" designation and "8IC" career level imply that strategic thinking, leadership in design initiatives, and the ability to influence product direction are as crucial as technical design skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 5 years of professional UX/UI design work, with a strong emphasis on digital customer experiences.

• Demonstrations of wireframes, user flows, interactive prototypes, and final visual designs for web and digital platforms.

• Specific examples of contributions to or utilization of design systems, highlighting brand continuity and user expectation alignment.

• Case studies that illustrate the design process, from conceptualization to implementation, including problem identification, solution design, and outcomes.

• Evidence of optimizing customer journeys, improving conversion rates, engagement, or discoverability through design interventions. Process Documentation:

• Examples of how user needs, business objectives, and technical constraints were balanced in the design process.

• Documentation of collaboration with marketing, product, and technology partners, including contributions to PRDs and UAT processes.

• Artifacts that demonstrate the application of design thinking methodologies and information modeling.

• Work that showcases the ability to build or optimize web pages within a Content Management System (CMS).

📝 Enhancement Note: Given the "Sr" title and the requirement for a portfolio, candidates should curate their submissions to highlight not just individual design execution but also strategic contributions. Focus on projects where they influenced product direction, led design initiatives, or significantly improved key performance indicators (KPIs) through their UX/UI expertise. Demonstrating experience with design system governance and CMS optimization will be critical.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX Designer in Jacksonville, Florida, with 5-10 years of experience in a regulated industry like financial services, the estimated annual salary range is typically between $110,000 and $150,000. This estimate accounts for the "8IC" career level, which suggests a mid-to-senior professional role within EverBank's structure.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan, likely including a 401(k) with company match.

• Paid time off (PTO), including vacation, sick leave, and holidays.

• Potential for performance-based bonuses or incentives.

• Opportunities for professional development, training, and continuing education in UX/UI design and financial services.

• Employee assistance programs and wellness initiatives.

Working Hours: 40 hours per week, with an expectation of standard business hours (e.g., 9 AM to 5 PM EST) in the Jacksonville office. While the role is on-site, occasional flexibility may be required to meet project deadlines or collaborate across time zones.

📝 Enhancement Note: The salary range is an estimation based on national averages for Senior UX Designers, adjusted for the specified location (Jacksonville, FL) and industry (Financial Services). The "8IC" career level implies a salary band likely towards the higher end of the general Senior UX Designer range. Specific benefits packages can vary significantly by company and are best confirmed directly with EverBank.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services/Banking. EverBank operates within a highly regulated sector, meaning a strong emphasis on compliance, security, and customer trust is paramount in all digital interactions. This context influences design decisions, requiring a meticulous and risk-aware approach.

Company Size: EverBank is a significant financial institution, likely employing a large workforce. This suggests a structured corporate environment with established processes, cross-functional teams, and opportunities for career progression within a large organization.

Founded: While the exact founding date isn't provided, EverBank has a history as a financial institution. Understanding its legacy and evolution can provide insight into its culture, which may blend traditional banking values with modern digital innovation.

Team Structure:

• The UX Design team likely operates within a broader Digital Product or Technology department.

• Expect a reporting structure that involves a UX Lead or Director, with Senior Designers collaborating closely with Product Managers, Developers, QA testers, and potentially Marketing specialists.

• Cross-functional collaboration is essential, requiring strong partnerships with business units, compliance, legal, and customer support teams to ensure holistic user experience design. Methodology:

• Data Analysis and Insights: Decisions will be informed by user research, analytics data, A/B testing results, and customer feedback to drive iterative improvements.

• Workflow Planning and Optimization: Emphasis on structured design processes, from research and ideation to prototyping, testing, and implementation, with a focus on efficiency and effectiveness.

• Automation and Efficiency: Leveraging tools and systems, including CMS and design systems, to streamline the design and deployment process.

Company Website: https://myjobs.adp.com/everbank/cx/job-listing

📝 Enhancement Note: The financial services industry context is critical. Candidates should be prepared to discuss how they navigate regulatory constraints, prioritize security, and ensure accessibility in their designs. The "Sr" level implies an expectation to contribute to shaping the team's methodology and culture.

📈 Career & Growth Analysis

Operations Career Level: This role is at an "8IC" career level, signifying a Senior Individual Contributor. This level typically involves taking ownership of significant projects, mentoring junior team members, and contributing to strategic design discussions. It's a position of influence and expertise, expected to drive design initiatives and uphold high standards.

Reporting Structure: The Senior UX Designer will report to a UX Manager or Director and will work collaboratively with Product Managers, Engineers, and other stakeholders across various departments. This structure emphasizes a matrixed environment where influence and cross-functional leadership are key.

Operations Impact: The Senior UX Designer's impact is direct and significant, influencing customer acquisition, retention, satisfaction, and ultimately, revenue through optimized digital experiences. By improving conversion rates, engagement, and user satisfaction, this role directly contributes to EverBank's business goals and competitive positioning in the digital financial services landscape.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas such as financial UX, accessibility, design system governance, or user research methodologies.

• Leadership: Progress to a UX Lead or Managerial role, overseeing design teams and strategy.

• Cross-functional Advancement: Transition into Product Management or other strategic roles within the digital product organization.

• Continuous Learning: Access to industry conferences, workshops, and advanced training programs focused on UX, design thinking, and financial technology.

📝 Enhancement Note: The "8IC" designation is a key indicator of the role's seniority and expected impact. Candidates should prepare to discuss how they have influenced strategy, mentored others, and driven significant improvements in previous roles, demonstrating their readiness for a senior contributor position.

🌐 Work Environment

Office Type: The role is on-site at EverBank's Jacksonville office. This suggests a traditional corporate office environment designed for collaboration and focused work.

Office Location(s): 301 West Bay Street, Jacksonville, Florida, 32202. This central location in Jacksonville offers accessibility for local commuters.

Workspace Context:

• Collaborative Environment: The office setting will facilitate in-person collaboration with colleagues from various departments, fostering idea exchange and team synergy.

• Tools and Technology: Access to industry-standard design software (Figma), CMS platforms, and other necessary digital tools to support design and development workflows.

• Team Interaction: Opportunities for regular team meetings, design critiques, workshops, and informal discussions with peers and leadership.

Work Schedule: A standard 40-hour work week is expected, typically aligned with business hours in the Eastern Time Zone. While on-site, there may be occasional flexibility required to accommodate project needs, but the primary mode of work is in the physical office.

📝 Enhancement Note: The on-site requirement emphasizes the value EverBank places on in-person collaboration for design and innovation. Candidates should be prepared to articulate how they thrive in such environments and contribute to a positive, productive team dynamic.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Design Challenge: A crucial stage where candidates present their portfolio, discussing their process, rationale, and impact on key projects. This may be followed by a design exercise or case study presentation to evaluate problem-solving skills, design thinking, and tool proficiency.

• Hiring Manager Interview: In-depth discussion with the hiring manager focusing on experience, leadership potential, and strategic alignment with EverBank's goals.

• Cross-functional Interviews: Meetings with key stakeholders (e.g., Product Managers, Engineers, Marketing leads) to assess collaboration skills and understanding of business/technical constraints.

• Final Interview: Potentially with a senior leader to confirm overall fit and readiness for the Senior UX Designer role.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best demonstrate your senior-level UX/UI capabilities, focusing on impact and problem-solving.

• Tell a Story: For each project, clearly articulate the problem statement, your role and contributions, the design process followed (research, ideation, prototyping, testing), key decisions made, and the measurable outcomes or impact achieved.

• Highlight Figma Proficiency: Be prepared to walk through specific Figma files, showcasing your use of components, auto-layout, prototyping features, and collaboration tools.

• Showcase Design System Experience: Detail your involvement with design systems, whether contributing to their creation, evolution, or consistent application.

• Address Financial Services Context: If possible, include projects from regulated industries or demonstrate an understanding of how to design within such constraints (e.g., security, compliance, accessibility).

• Quantify Impact: Whenever possible, use metrics (e.g., conversion rate increases, task completion time reduction, user satisfaction scores) to demonstrate the value of your design solutions.

Challenge Preparation:

• Practice Design Thinking: Be ready to articulate your approach to a given problem, focusing on user research, ideation, and iterative design.

• Brush up on Figma: Ensure you are comfortable with advanced features and efficient workflows within Figma.

• Understand Business Context: Research EverBank's products, services, and target audience to frame your responses within their business objectives.

• Prepare for Stakeholder Scenarios: Think about how you would communicate design decisions and handle feedback from different stakeholder groups (e.g., engineering, marketing, compliance).

📝 Enhancement Note: The portfolio review is paramount for this role. Candidates must be prepared to not only show their work but also to critically discuss their design decisions, trade-offs, and the impact of their contributions. The emphasis on Figma and design systems means deep practical knowledge will be tested.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Advanced proficiency required for wireframing, prototyping, visual design, and design system management.

• Content Management System (CMS): Experience building and optimizing web pages within a CMS (specific platform not mentioned, but general understanding is key).

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial.

• Design System Tools: Understanding of how to create, maintain, and scale design systems.

Analytics & Reporting:

• Web Analytics Tools: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and measure performance.

• User Research Platforms: Experience with tools for conducting user interviews, surveys, and usability testing.

CRM & Automation:

• CRM Systems: While not a primary UX tool, understanding how CRM data influences customer journeys and personalization can be advantageous.

• Project Management Tools: Familiarity with tools like Jira, Asana, or Trello for managing design tasks and collaborating with development teams.

📝 Enhancement Note: Figma is explicitly called out as an advanced requirement, suggesting it's the central tool for this role. Candidates should be prepared to demonstrate deep expertise in Figma's capabilities for complex design systems and collaborative workflows.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value, emphasizing the need to always prioritize user needs and advocate for the customer experience.

• Collaboration: Strong emphasis on teamwork and cross-functional partnerships to achieve shared goals.

• Innovation: Encouraging creative problem-solving and the exploration of new ideas to enhance digital offerings.

• Excellence: A commitment to delivering high-quality, polished, and effective design solutions.

• Integrity & Compliance: Given the financial industry, a strong adherence to ethical practices, security standards, and regulatory requirements is fundamental.

Collaboration Style:

• Partnership-Oriented: Working closely with product, engineering, and marketing to ensure designs are aligned with business objectives and technically feasible.

• Iterative & Feedback-Driven: Embracing a culture of continuous improvement through regular design reviews, user feedback incorporation, and iterative development.

• Transparent Communication: Openly sharing design rationale, challenges, and progress with stakeholders to foster understanding and alignment.

📝 Enhancement Note: The values suggest a professional and collaborative environment where user advocacy, attention to detail, and cross-functional teamwork are highly prized. Candidates should reflect these values in their application and interview responses.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Navigating the complexities of a regulated financial industry to create user-friendly experiences that also meet stringent compliance and technical requirements.

• Design System Evolution: Contributing to the growth and adoption of the design system, ensuring it remains scalable, flexible, and relevant to evolving user expectations.

• Cross-Functional Alignment: Effectively communicating design vision and rationale to diverse stakeholders with varying priorities and technical understanding.

• Staying Ahead of Trends: Keeping pace with rapid advancements in UX/UI design, digital technologies, and evolving customer expectations within the competitive financial services landscape.

Learning & Development Opportunities:

• Advanced Design Training: Access to specialized courses and workshops on UX research, interaction design, accessibility standards, and emerging design tools.

• Industry Conferences: Opportunities to attend leading UX and financial technology conferences to gain insights and network.

• Mentorship: Potential to be mentored by senior design leaders or to mentor junior designers, fostering leadership skills.

• Exposure to Complex Projects: Working on high-impact projects that offer significant learning experiences in a regulated industry.

📝 Enhancement Note: The challenges highlight the strategic nature of the role. Candidates should demonstrate an understanding of these challenges and articulate how their experience and problem-solving skills can address them effectively.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing user needs with strict business or technical constraints. How did you approach it, and what was the outcome?" (Focus on process, trade-offs, and results).

• "How do you ensure your designs are accessible and compliant within a regulated industry like financial services?" (Highlight knowledge of standards and risk mitigation).

• "Walk me through your process for contributing to or evolving a design system. What are the key considerations for maintaining brand consistency and scalability?" (Demonstrate system thinking). Company & Culture Questions:

• "What interests you about working at EverBank, and specifically in the financial services sector?" (Show research and genuine interest).

• "How do you approach collaboration with product managers and engineers? Can you provide an example?" (Illustrate teamwork and communication skills).

• "How do you measure the success of your UX designs? What metrics do you prioritize?" (Focus on data-driven design and ROI). Portfolio Presentation Strategy:

• Structure for Impact: For each project, start with the "Why" (problem/goal), then the "How" (your process/solutions), and conclude with the "What" (outcomes/impact).

• Highlight Figma Mastery: Be ready to share your screen and navigate through Figma files, demonstrating your proficiency with components, variants, auto-layout, and prototyping.

• Quantify Achievements: Use specific numbers and percentages to illustrate the positive impact of your design work on key business metrics.

• Articulate Trade-offs: Be transparent about any design decisions where you had to make compromises and explain the rationale behind them.

• Tailor to EverBank: Briefly connect your project experiences to EverBank's context, showing how your skills can benefit their specific challenges.

📝 Enhancement Note: Candidates should prepare to present detailed case studies that not only showcase their design skills but also their strategic thinking, problem-solving abilities, and understanding of business impact within a regulated environment. Emphasize the "Sr" aspect by highlighting leadership, mentorship, or strategic contributions.

📌 Application Steps

To apply for this User Experience (UX) Designer Sr position:

• Submit your application through the provided ADP link.

• Customize Your Resume: Tailor your resume to highlight your 5+ years of UX/UI design experience, specifically mentioning Figma, design systems, and any relevant experience in financial services or regulated industries. Quantify achievements wherever possible.

• Prepare Your Portfolio: Ensure your portfolio is up-to-date, well-organized, and showcases 3-5 of your strongest projects. Be ready to present and discuss them in detail, focusing on your process, rationale, and the impact of your design solutions.

• Research EverBank: Familiarize yourself with EverBank's digital presence, products, and services. Understand their customer base and any recent news or initiatives that might be relevant to UX design.

• Practice Interview Responses: Prepare answers to common UX interview questions, focusing on your problem-solving approach, collaboration skills, and experience with design systems and tools like Figma.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.