User Experience Lead Designer

📍 Job Overview

Job Title: User Experience Lead Designer

Company: OneView Commerce

Location: London, United Kingdom

Job Type: Full-Time

Category: User Experience Design / Product Design

Date Posted: 2026-09-22

Experience Level: 10+ Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the end-to-end user experience design process for features and products within an agile/Scrum framework.

• Develop detailed wireframes, interactive prototypes, and high-fidelity designs adhering to established design guidelines.

• Drive user-centric innovation by collaborating with product stakeholders, engineering teams, and end-users to translate complex requirements into intuitive solutions.

• Champion user needs and design rationale within cross-functional teams, ensuring a deep understanding of technical constraints and capabilities.

• Continuously iterate on designs based on quantitative and qualitative feedback, aiming to enhance user satisfaction and product performance in transactional retail environments.

📝 Enhancement Note: While the raw data lists this as a "User Experience Lead Designer," the core responsibilities and required experience (8+ years in transactional systems, React-aware design, accessibility expertise) strongly indicate a role deeply embedded within product development and GTM operations, focusing on the user interface and interaction design for enterprise retail technology. The emphasis on "transactional systems used under time pressure" and "associates to act on live data" points to a critical role in enabling sales and operational efficiency through user-friendly interfaces, making it highly relevant to a GTM operations context.

📈 Primary Responsibilities

• Own and execute the complete UX design lifecycle for new features and product enhancements, from concept through to implementation, in close partnership with Product Management and Agile Scrum teams.

• Produce comprehensive design artifacts, including detailed wireframes, interactive prototypes, user flows, and polished high-fidelity mockups, ensuring alignment with OneView's design system and brand standards.

• Conduct user research, including usability studies and stakeholder interviews, to gather critical insights into user needs, pain points, and workflows within retail environments.

• Translate research findings and stakeholder feedback into actionable design recommendations and solutions that address market demands and enhance customer value.

• Collaborate effectively with software engineers to ensure designs are technically feasible, providing clear design specifications and supporting implementation throughout the development sprints.

• Actively participate in Scrum ceremonies (e.g., sprint planning, reviews, retrospectives) to advocate for the user, articulate design decisions, and contribute to the successful delivery of high-quality product increments.

• Champion accessibility best practices (WCAG 2.2 AA minimum) throughout the design process, ensuring products are usable by a diverse range of users, including those with disabilities and varying levels of technical proficiency.

• Leverage an understanding of React and component-based design to create designs that translate efficiently into functional code, fostering a seamless handoff between design and development.

• Explore and integrate emerging technologies, such as AI image and component generation tools, to enhance design efficiency and explore innovative solutions.

• Conduct site visits and user observation sessions in real-world retail settings (e.g., POS, kiosks) to gain firsthand understanding of user context and operational challenges.

📝 Enhancement Note: The emphasis on "transactional systems used under time pressure" and "associates to act on live data" highlights the critical nature of this role in enabling effective sales and operational workflows. The responsibilities are framed to emphasize the impact on user efficiency and business outcomes within the retail context, aligning with GTM operations goals.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field, or equivalent practical experience. Experience:

• A minimum of 8 years of professional experience in User Experience (UX) design, with a strong focus on designing complex transactional systems that are used under time-sensitive conditions (e.g., Point of Sale (POS) systems, kiosks, call center applications, retail management software).

• Proven track record of owning and driving design processes end-to-end for software features and products.

• Experience designing for a global user base, considering diverse cultural contexts and user needs. Required Skills:

• UX Design & Methodology: Expertise in the full spectrum of UX design activities, including user research, persona development, user journey mapping, wireframing, prototyping, and interaction design.

• Prototyping & Design Tools: Proficiency in creating interactive prototypes and high-fidelity designs using industry-standard tools such as Figma.

• Design Systems: Deep understanding of design patterns and visual design systems; experience with Material Design is preferred. Ability to contribute to and maintain design systems.

• Front-End Awareness: Strong React-aware design fluency, understanding how design components can be effectively translated into React components for development.

• Accessibility Standards: Demonstrable expertise in accessibility, with a minimum of WCAG 2.2 AA compliance experience, and a track record of designing inclusive experiences for various user demographics, including older adults.

• User Research & Insights: Proven ability to conduct usability studies, moderate user sessions, analyze findings, and effectively communicate actionable insights to cross-functional teams.

• Agile & Scrum: Familiarity and experience participating in Agile development environments and Scrum methodologies, representing the user perspective effectively.

• Problem Solving: Aptitude for tackling complex design challenges and delivering production-ready designs, comfortable with both research phases and execution.

Preferred Skills:

• Portfolio: A compelling portfolio showcasing the successful resolution of complex design problems, particularly within the retail or transactional systems domain.

• Design System Implementation: Experience in shipping and actively maintaining a design system.

• AI Integration: Experience utilizing AI tools for image and component generation to accelerate initial design phases, and the ability to demonstrate how AI has improved personal design workflow efficiency.

• Retail Technology: Familiarity with composable, headless commerce architectures and their implications for user experience.

📝 Enhancement Note: The "10+ Years" experience level inferred from AI analysis aligns with the "8+ years" explicitly stated, plus the lead nature of the role. The emphasis on React-aware design and Figma is critical for understanding the technical context of the design work. The specific mention of WCAG 2.2 AA and designing for older users with varied IT confidence adds crucial detail for accessibility-focused candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: A portfolio that clearly articulates the end-to-end design process for at least 2-3 complex projects. Each case study should detail the problem statement, user research conducted, design challenges, iterative design process, final solutions, and demonstrable outcomes.

• Transactional System Focus: Prioritize projects involving transactional systems, especially those used in fast-paced environments like retail POS, e-commerce checkouts, or customer service interfaces. Highlight how your designs improved efficiency, accuracy, or user satisfaction in these contexts.

• System Integration & Workflow: Showcase understanding of how design integrates with underlying systems (e.g., CRM, inventory management, order processing) and how your designs streamline workflows for users interacting with these systems.

• Impact & Metrics: Include quantifiable results where possible, demonstrating the impact of your design solutions on key business metrics such as conversion rates, task completion times, error reduction, or user adoption.

Process Documentation:

• User-Centered Design Workflow: Evidence of a structured, user-centered design workflow, from initial research and concept development through to detailed design and collaboration with engineering.

• Iterative Design & Feedback Loops: Examples of how user feedback and data (qualitative and quantitative) were incorporated to iterate and improve designs throughout the development cycle.

• Accessibility Implementation: Documentation or examples demonstrating how accessibility standards (WCAG 2.2 AA) were integrated into the design process and validated.

• Design System Contribution: If applicable, showcase contributions to or management of design systems, illustrating how consistency and scalability were achieved.

📝 Enhancement Note: For a Lead UX Designer role, a strong portfolio is paramount. The emphasis is on demonstrating a structured, user-centric process and the ability to translate complex requirements into functional, efficient designs for transactional retail systems. Quantifiable results are key to showcasing impact.

💵 Compensation & Benefits

Salary Range:

• Based on the provided location (London, UK), experience level (10+ years), and the role's seniority as a Lead Designer in a specialized tech field, the estimated annual salary range for a User Experience Lead Designer is £75,000 - £105,000 GBP.

• This estimate is derived from current market data for senior UX/Product Design roles in London, considering the specific requirements for transactional systems, React knowledge, and accessibility expertise. The provided AI salary of £90,000 GBP falls comfortably within this estimated range. Benefits:

• Health & Wellness: Comprehensive private medical insurance, dental coverage, and vision care.

• Retirement Savings: Generous company contribution to a pension scheme (e.g., defined contribution plan).

• Work-Life Balance: Generous paid time off (PTO) allowance, including public holidays, with potential for increased vacation days based on tenure.

• Professional Development: Budget for training, conferences, workshops, and certifications relevant to UX design, retail technology, and leadership.

• Hybrid Work Flexibility: Structured hybrid working model allowing for a balance between in-office collaboration and remote work.

• Employee Assistance Program (EAP): Confidential support services for personal and professional well-being.

• Share Options/Bonus Potential: Potential for participation in company share schemes or performance-based bonuses, reflecting the impact of leadership roles.

Working Hours:

• Standard working hours are typically 40 hours per week.

• The hybrid work arrangement offers flexibility in scheduling, with expectations for presence in the London office on designated days for collaborative activities.

📝 Enhancement Note: The salary estimate is based on research for Lead UX Designer roles in London, UK, considering the specified experience level and the tech industry context. The AI-provided £90,000 GBP aligns with the mid-to-upper end of this estimate. Benefits are standard for senior roles in London tech companies, with a focus on well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail Technology / E-commerce Software. OneView Commerce operates at the intersection of retail and technology, providing composable, headless commerce solutions that modernize physical retail experiences. They enable real-time data synchronization across point of sale, inventory, and fulfillment, empowering store associates and enhancing customer journeys.

Company Size: Mid-size company (estimated 50-200 employees based on typical SaaS growth trajectories and the mention of global operations and multiple retail clients). This size suggests a dynamic environment where individual contributions are highly visible and can significantly impact product direction and company success.

Founded: 2010. With over a decade of experience, OneView Commerce has established itself as a recognized player in the retail technology space, evidenced by its client roster (Australia Post, Molton Brown, Forever New) and consistent recognition (Builtin Best Places to Work).

Team Structure:

• Product & Design Integration: The UX design team is closely integrated with Product Management and Agile Scrum teams, indicating a collaborative approach where design is a core part of the product development lifecycle, not an afterthought.

• Reporting: The Lead UX Designer likely reports to a Head of Product, VP of Product, or a Director of Design, with direct interaction across product managers, scrum masters, and engineering leads.

• Cross-functional Collaboration: Expect extensive collaboration with Product Managers to define requirements, Engineers to ensure technical feasibility, and potentially Sales/Customer Success teams to gather market and user feedback.

Methodology:

• Agile Development: The company operates on agile development and Scrum methodologies, emphasizing iterative progress, rapid feedback loops, and cross-functional teamwork.

• User-Centricity: A strong commitment to putting the user first is a stated principle, meaning design decisions are heavily influenced by user research and feedback.

• Data-Driven Decisions: While not explicitly detailed, the nature of transactional systems and retail operations implies a need for data analysis to inform design improvements and measure impact.

Company Website: https://oneview.bamboohr.com/careers (Note: This URL points to the BambooHR careers portal. The primary company website is likely www.oneviewcommerce.com).

📝 Enhancement Note: The company's focus on composable, headless commerce for physical retail positions it in a growing and innovative sector. The emphasis on agile and user-centricity within a mid-sized company suggests an environment where designers can have significant influence.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior-level position within the UX/Product Design discipline. As a "Lead" designer, it signifies responsibility for the strategic direction of user experience for specific features or products, mentoring junior designers (if any), and acting as a key design authority within product teams. The expectation is for independent contribution and thought leadership in design.

Reporting Structure: The Lead UX Designer will likely report to a senior product leader (e.g., Head of Product, VP of Product, or Director of Design). They will work closely with Product Managers and Engineering Leads within agile Scrum teams, requiring strong collaboration and communication skills to navigate project priorities and technical constraints.

Operations Impact: The impact of this role is directly tied to the usability and effectiveness of OneView Commerce's transaction engine and retail solutions. By designing intuitive and efficient interfaces for store associates and potentially end-customers, the Lead UX Designer directly influences:

• Sales Efficiency: Enabling associates to process transactions faster and more accurately.

• Customer Satisfaction: Improving the in-store shopping experience through seamless interactions.

• Operational Effectiveness: Reducing errors, streamlining fulfillment, and improving inventory management visibility.

• Product Adoption & Market Competitiveness: Ensuring the product is user-friendly and meets evolving retail demands.

Growth Opportunities:

• Specialization: Deepen expertise in retail UX, transactional systems design, or accessibility within the e-commerce domain.

• Leadership: Transition into a management role, leading a team of UX designers, or take on a Principal/Staff Designer position focusing on strategic design initiatives across multiple products.

• Product Strategy: Contribute more significantly to product strategy and roadmap planning, leveraging design insights to identify new market opportunities and user needs.

• Cross-functional Mobility: Develop broader product management or technical understanding, potentially moving into product ownership or technical liaison roles.

• Skill Expansion: Gain experience with emerging technologies like AI in design, further enhancing marketability and design capabilities.

📝 Enhancement Note: The "Lead" title implies significant autonomy and influence. The growth opportunities highlight a path for continued development within a specialized area of UX or towards broader product leadership. The impact on sales and operational efficiency is a key differentiator for candidates coming from or interested in a GTM operations adjacent role.

🌐 Work Environment

Office Type: The job is listed as Hybrid, indicating a mix of remote work and in-office presence. This suggests a modern office environment designed to facilitate collaboration, innovation, and team building.

Office Location(s): London, United Kingdom (EC1 postal code). This central London location provides excellent access to public transportation and places the office within a vibrant business district.

Workspace Context:

• Collaborative Spaces: The office likely features dedicated areas for team meetings, brainstorming sessions, and design critiques, fostering interaction between designers, product managers, and engineers.

• Technology Enabled: Access to necessary design software, hardware, and potentially VR/AR equipment for prototyping and user testing. High-speed internet and robust IT support are expected.

• Agile Pods/Teams: Workspaces may be organized around agile teams or functional pods to encourage seamless communication and project focus.

• Innovation Hubs: Potential for designated areas or resources for exploring new technologies and design approaches, supporting the company's innovative ethos.

Work Schedule:

• The standard 40-hour work week is complemented by the hybrid model, offering flexibility.

• Expectations will include core hours for team collaboration and meetings, with flexibility for individual focused work, whether in the office or remotely.

📝 Enhancement Note: A hybrid model in a central London location suggests a professional and well-equipped workspace designed to foster collaboration and innovation, typical of tech companies aiming to attract top talent.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, cultural fit, and salary expectations.

• Portfolio Review & Technical Interview: A deep dive into your portfolio with the hiring manager and potentially other senior designers or product managers. Expect to discuss your design process, rationale, specific project challenges, and how you arrive at solutions. This stage will heavily assess your "React-aware design fluency" and "transactional systems" experience.

• Design Challenge/Exercise: You may be given a take-home assignment or a live design exercise to assess your problem-solving skills, design thinking, and ability to work within constraints. This could involve designing a feature for a retail scenario or improving an existing workflow.

• Cross-functional Interviews: Meetings with Product Managers and Engineering Leads to evaluate your ability to collaborate, communicate technical constraints, and articulate design decisions within a team context.

• Final Interview: A conversation with a senior leader (e.g., VP of Product) to discuss strategic fit, leadership potential, and overall alignment with OneView's vision and culture.

Portfolio Review Tips:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process you followed, the design decisions you made, and the outcomes achieved (quantifiable if possible).

• Highlight Transactional Expertise: Emphasize projects involving complex transactional systems, POS, or similar high-pressure environments. Detail how your designs improved efficiency, reduced errors, or enhanced user experience in these critical contexts.

• Showcase Process & Iteration: Demonstrate your iterative design process, including user research, wireframing, prototyping, and how you incorporated feedback.

• Accessibility & React Fluency: Be prepared to discuss your approach to accessibility (WCAG 2.2 AA) and how your designs translate to React components.

• Conciseness: Be prepared to present your portfolio efficiently, focusing on the most relevant projects and insights for the role.

Challenge Preparation:

• Understand the Context: Research OneView Commerce's product and target market (retail technology, composable commerce, headless POS).

• Focus on User & Efficiency: For any design challenge, prioritize understanding the user's needs and how your design can improve efficiency, accuracy, or task completion in a retail operational context.

• Practice Articulating Rationale: Be ready to explain why you made specific design choices, linking them back to user needs, business goals, and technical considerations.

• Simulate Constraints: If given a timed challenge, practice working under pressure and making informed decisions with limited information.

📝 Enhancement Note: The emphasis on "transactional systems," "React-aware design," and "accessibility" will be heavily scrutinized during the interview and portfolio review. Candidates should prepare specific examples that demonstrate proficiency in these areas.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary tool for wireframing, prototyping, high-fidelity designs, and collaboration).

• Design Systems: Experience contributing to or utilizing established design systems (e.g., Material Design, or OneView's proprietary system).

• User Research & Testing: Tools for conducting usability studies, session recording, and feedback collection (e.g., UserTesting.com, Lookback, Maze).

Analytics & Reporting:

• While not explicitly listed for UX, a Lead Designer should be comfortable interpreting data from analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) to understand user behavior and inform design decisions.

• Familiarity with A/B testing principles and how design impacts key metrics. CRM & Automation:

• Understanding of how UX design integrates with CRM systems (e.g., Salesforce) and automation platforms to ensure seamless customer journeys and operational workflows.

• Familiarity with composable commerce architectures and headless APIs is beneficial for understanding system capabilities. Development Environment Awareness:

• React: A strong understanding of how designs translate into React components is a key requirement. Familiarity with component libraries and front-end development principles.

• Agile/Scrum Tools: Experience with project management tools like Jira or Asana for sprint tracking and collaboration.

📝 Enhancement Note: Figma is explicitly mentioned as a tool, and React-aware design is a key skill. The implication is that the designer must bridge the gap between design and development, making familiarity with the development stack crucial.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value that drives all design decisions, ensuring that the end-user's needs and experience are at the forefront of product development.

• Collaboration & Teamwork: A strong emphasis on working together across Product, Engineering, and other departments to achieve shared goals. The agile/Scrum framework reinforces this value.

• Innovation & Agility: A commitment to continuous improvement, embracing new technologies (like AI in design), and adapting quickly to market changes in the fast-paced retail technology sector.

• Ownership & Accountability: Taking responsibility for design outcomes from conception to delivery, demonstrating a proactive and results-oriented approach.

• Excellence & Quality: Striving for high standards in design execution, usability, and accessibility, ensuring products are robust and reliable.

Collaboration Style:

• Integrated Teams: Designers work as integral members of cross-functional Scrum teams, fostering close collaboration with Product Managers and Engineers throughout the development cycle.

• Open Communication: Encouraging open dialogue, constructive feedback, and transparent sharing of design rationale and user insights.

• Iterative Feedback: A culture that embraces iterative design and welcomes feedback from both internal stakeholders and external users to refine solutions.

• Mentorship & Knowledge Sharing: As a Lead role, there's an expectation to mentor junior designers and share best practices across the design and product teams.

📝 Enhancement Note: The company's culture appears to be built around agile principles, user advocacy, and collaborative innovation, which are essential for success in a dynamic tech environment like retail commerce.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Technical Constraints: Effectively navigating the trade-offs between ideal user experiences and the technical realities of implementing complex transactional systems.

• Designing for Diverse Retail Environments: Creating solutions that are adaptable and effective across various retail settings, user types (e.g., experienced associates vs. novices, older users), and technological infrastructures.

• Rapidly Evolving Retail Landscape: Staying ahead of industry trends and evolving customer expectations in the competitive retail technology market.

• Integrating AI Seamlessly: Effectively leveraging AI tools in the design process without compromising user experience quality or originality.

• Cross-functional Alignment: Ensuring consistent understanding and buy-in for design decisions across Product, Engineering, Sales, and Customer Success teams.

Learning & Development Opportunities:

• Specialized Retail UX: Deepen expertise in the unique challenges and opportunities of designing for the retail sector, including POS, inventory, and omnichannel experiences.

• Advanced Accessibility: Become a subject matter expert in accessibility, potentially leading initiatives to ensure the highest standards are met.

• Design System Mastery: Lead the evolution and governance of OneView's design system, influencing its scalability and adoption.

• Leadership & Mentorship: Develop leadership skills through mentoring junior designers and potentially managing design projects or a small team.

• Emerging Tech: Gain hands-on experience with AI-driven design tools and explore their application in future product development.

📝 Enhancement Note: The role presents challenges typical of senior design positions in fast-paced tech companies, particularly in translating complex business needs into user-friendly interfaces. The growth opportunities are substantial for those looking to specialize or move into leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs. How did you resolve it, and what was the outcome?" (Prepare a case study focusing on negotiation and prioritization).

• "How do you approach designing for users who are under significant time pressure, such as in a retail POS environment?" (Focus on efficiency, clarity, and error prevention in your examples).

• "Walk us through your process for ensuring accessibility (WCAG 2.2 AA) in your designs. Can you provide an example where you had to advocate for accessibility features?" (Highlight specific techniques and challenges overcome).

• "Describe your experience with React-aware design. How do you ensure your designs are translatable into functional code?" (Be ready to discuss component thinking and collaboration with developers).

• "How do you leverage user research and data to inform your design decisions and iterate on existing products?" (Provide examples of research methodologies and how findings led to concrete design changes). Company & Culture Questions:

• "What interests you about OneView Commerce and our mission in retail technology?" (Research the company's composable commerce model, headless architecture, and client success stories).

• "How do you see your role contributing to the success of our agile teams and product development process?" (Emphasize collaboration, user advocacy, and iterative design).

• "Describe your ideal work environment and how you contribute to a positive team culture." (Align your answer with OneView's stated values of user-centricity, collaboration, and innovation). Portfolio Presentation Strategy:

• Focus on Impact: For each project, clearly articulate the business problem, your specific contribution, the design process, and the quantifiable results or key learnings.

• Tell a Story: Structure your presentation like a narrative, guiding the interviewers through your thought process and problem-solving journey.

• Highlight Relevant Experience: Prioritize case studies that demonstrate expertise in transactional systems, React, accessibility, and agile environments.

• Be Prepared for Deep Dives: Anticipate detailed questions about your design decisions, trade-offs, and how you handled challenges.

• Demonstrate Passion: Convey your enthusiasm for UX design and your understanding of OneView's mission and market.

📝 Enhancement Note: Candidates should prepare to demonstrate not just design skills but also strategic thinking, problem-solving abilities, and strong communication, particularly around the technical aspects (React) and user-centricity required for this role.

📌 Application Steps

To apply for this User Experience Lead Designer position:

• Submit your application through the provided link on the OneView Commerce careers portal.

• Tailor Your Resume: Customize your resume to highlight your 8+ years of experience in UX design, specifically emphasizing your work with transactional systems, POS, React-aware design, accessibility standards (WCAG 2.2 AA), and experience with Figma and design systems. Quantify achievements where possible.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best showcase your ability to solve complex design problems in retail or similar transactional environments. Ensure each case study clearly outlines the problem, your process, your role, the solutions, and the impact. Prepare to present these concisely and effectively.

• Research OneView Commerce: Understand their product offerings (composable, headless commerce), target market (retailers), and company values. Familiarize yourself with their existing products and any recent news or innovations.

• Prepare for Technical & Behavioral Questions: Practice articulating your design process, rationale, and problem-solving approach, especially concerning the core requirements of transactional systems, React integration, and accessibility. Be ready to discuss your experience working within agile/Scrum teams.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.