Technical Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Hilton Grand Vacations

Location: Orlando, Florida, United States

Job Type: Full time

Category: Product Design / User Experience

Date Posted: 2026-10-02

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Drive the end-to-end design process for digital products, encompassing user research, conceptualization, prototyping, and post-launch optimization, with a strong emphasis on customer-centricity and measurable business outcomes.

• Lead complex design initiatives by identifying customer problems, uncovering insights through research and analytics, and creating compelling experience solutions that balance user needs, business goals, and technical feasibility.

• Collaborate closely with Product Managers, Engineers, and other stakeholders to influence product strategy, ensure design quality, and foster a culture of continuous improvement and experimentation.

• Mentor Associate and Product Designers, sharing best practices and contributing to the evolution of design systems, processes, and operating standards within the organization.

• Define experience success criteria, establish meaningful customer and business metrics, and leverage data to drive design effectiveness and optimize digital experiences across web, mobile, and internal platforms.

📝 Enhancement Note: This role is positioned as a Senior Product Designer within Hilton Grand Vacations, focusing on shaping digital experiences across various touchpoints of the customer journey. The emphasis is on end-to-end ownership, strategic influence, and mentorship, indicating a need for experienced designers capable of leading complex projects and contributing to the overall design maturity of the organization.

📈 Primary Responsibilities

• Lead comprehensive user research activities, including qualitative and quantitative studies, to deeply understand customer needs, pain points, behaviors, and motivations, translating findings into actionable design opportunities.

• Design end-to-end user experiences across digital platforms (web, mobile, internal tools), creating detailed user flows, wireframes, interactive prototypes, and high-fidelity visual designs that solve complex interaction and information architecture challenges.

• Partner closely with Product Managers and Engineers throughout the entire product lifecycle, from discovery and ideation to development and post-launch analysis, ensuring seamless collaboration and alignment.

• Facilitate strategic workshops and design-thinking sessions with cross-functional stakeholders to drive consensus, gather input, and effectively communicate design rationale, tradeoffs, and recommendations.

• Contribute to the development and governance of Hilton Grand Vacations' enterprise design system, promoting design consistency, accessibility, usability standards, and reviewing designs for quality and adherence to established patterns.

• Define key experience success criteria and design hypotheses, partnering with analytics teams to establish relevant customer and business metrics, and using data from experimentation, usability testing, and post-launch analysis to drive continuous improvement.

• Mentor Associate and Product Designers, sharing design best practices, frameworks, and methodologies, and actively contributing to establishing and evolving design processes and operating standards within the team.

• Influence product strategy by providing customer insights and advocating for user-centered design principles, participating actively in product planning and roadmap discussions.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on leading complex initiatives, influencing strategy, and mentoring junior designers, which are hallmarks of a senior-level role. The requirement to define success criteria and leverage data for optimization points towards a focus on measurable impact and ROI, crucial for operations-minded professionals even in design roles.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Psychology, Human Factors, Computer Science, or a related discipline.

Experience: 5-8 years of progressive experience in designing digital products and user experiences, with a proven track record of end-to-end product design ownership.

Required Skills:

• Demonstrated expertise in Figma and modern prototyping tools for creating interactive and high-fidelity designs.

• Proven ability to lead and synthesize user research activities, translating findings into actionable design insights and opportunities.

• Deep understanding of core UX principles, interaction design, visual design, web accessibility standards (WCAG), and information architecture.

• Extensive experience collaborating effectively with Product Management and Engineering teams throughout the product development lifecycle.

• Exceptional communication, storytelling, and stakeholder management skills, with the ability to articulate design concepts, tradeoffs, and rationale clearly to diverse audiences.

• Proven capability to independently lead complex design initiatives with minimal supervision, demonstrating strong analytical and problem-solving skills.

• A strong portfolio showcasing end-to-end product design ownership, demonstrating your process, problem-solving abilities, and impact on delivered products. Preferred Skills:

• Experience within the travel, hospitality, loyalty programs, membership services, e-commerce, fintech, or consumer-facing platforms, providing domain-specific context.

• Experience designing AI-powered features, conversational interfaces, recommendation engines, or personalization experiences.

• Familiarity with experimentation frameworks (e.g., A/B testing), analytics tools (e.g., Google Analytics, Adobe Analytics), and customer journey measurement methodologies.

• Experience contributing to or governing enterprise-level design systems, ensuring scalability and consistency across multiple products.

• Experience facilitating strategic workshops and product discovery activities to drive innovation and define product direction.

• Knowledge of inclusive design practices and a commitment to creating accessible experiences for all users.

• Prior experience mentoring junior designers and actively contributing to building a strong design culture.

📝 Enhancement Note: The required experience level (5-8 years) and emphasis on independent leadership suggest this is a mid-to-senior level position. The preferred skills, particularly those related to AI, experimentation, and analytics, indicate a forward-thinking approach and a desire for designers who can connect design to measurable business outcomes and emerging technologies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end product design ownership, detailing your role and contributions from initial concept to final implementation and iteration.

• Present well-documented case studies that clearly articulate the problem statement, your design process, the challenges encountered, and the solutions implemented.

• Demonstrate proficiency in user research methodologies, including how you gathered insights and how those insights informed your design decisions.

• Highlight your ability to create wireframes, user flows, interactive prototypes, and high-fidelity designs using tools like Figma.

• Include examples of how your designs have demonstrably improved customer experience, driven engagement, increased conversion rates, or achieved specific business objectives. Process Documentation:

• Detail your approach to user research and synthesis, including how you identify opportunities and translate findings into actionable design strategies.

• Illustrate your workflow for designing complex interactions and information architectures, including any iterative design or testing phases.

• Provide examples of how you have collaborated with Product Managers and Engineers, showcasing your ability to navigate technical constraints and business requirements.

• Explain your contributions to design systems, including how you ensure consistency, accessibility, and scalability across products.

• Showcase how you define success metrics for your designs and how you use data and analytics to measure impact and drive optimization.

📝 Enhancement Note: For a Senior Product Designer role, a robust portfolio is critical. The emphasis should be on demonstrating strategic thinking, end-to-end ownership, and the ability to connect design work to tangible business and customer outcomes. The portfolio should not just be a collection of final designs but a narrative of the design process, problem-solving, and impact.

💵 Compensation & Benefits

Salary Range: An estimated salary range for a Senior Product Designer in Orlando, Florida, with 5-8 years of experience, is between $155,000 and $165,000 annually. This estimate is based on industry benchmarks for senior-level design roles in major metropolitan areas, considering the specific expertise required, and is informed by data from various compensation research platforms for similar roles.

Benefits:

• Comprehensive health coverage including medical, dental, and vision insurance, offering robust options for employee well-being.

• Generous Go Hilton travel discounts program, providing significant savings on hotel stays worldwide.

• Access to a Perks at Work platform offering exclusive employee discounts on a wide range of products and services.

• Employee Assistance Program (EAP) to support physical and mental well-being through confidential counseling and resources.

• Paid Time Off (PTO) and Paid Sick Days, providing flexibility and time for rest and recovery.

• 401(k) retirement savings plan with a company match, supporting long-term financial security.

• Tuition reimbursement programs to support continuous learning and professional development.

• Numerous learning and advancement opportunities within the organization.

Working Hours: This is a full-time position, typically requiring approximately 40 hours per week, with an on-site work arrangement. While standard business hours are expected, flexibility may be available depending on project needs and team collaboration requirements.

📝 Enhancement Note: The salary range provided is an estimate based on AI analysis and industry data for a Senior Product Designer in Orlando, FL. Actual compensation may vary based on experience, specific skills, and negotiation. The benefits package is extensive and competitive, particularly highlighting travel perks relevant to the hospitality industry and strong support for professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hospitality & Travel Services. Hilton Grand Vacations operates within the timeshare and vacation ownership sector, a segment of the broader hospitality industry known for its focus on customer experience, loyalty, and asset management.

Company Size: Hilton Grand Vacations is a large enterprise, employing thousands of individuals across various functions and locations. This size implies a structured environment with established processes, opportunities for specialization, and potential for career advancement within a global brand.

Founded: Hilton Grand Vacations was established in 1996, building on the legacy of Hilton Hotels. Its history reflects a commitment to providing high-quality vacation experiences and a strong brand presence in the travel industry.

Team Structure:

• The Product Design team is likely integrated within a larger digital product organization, working closely with Product Management, Engineering, and other cross-functional departments.

• Designers may report into a Design Lead or Director, with potential for specialized teams focusing on different product areas (e.g., ownership, booking, member engagement).

• Collaboration is a key aspect, with designers expected to partner closely with Product Managers and Engineers, contributing to strategic discussions and product roadmaps. Methodology:

• A strong emphasis on user-centered design principles, informed by research and data analytics, to drive product strategy and experience design.

• Agile methodologies are likely employed, facilitating iterative development and continuous improvement cycles.

• The use of a design system promotes consistency, efficiency, and scalability across digital products.

• A data-driven approach to measure design effectiveness and optimize customer and business outcomes.

Company Website: https://www.hiltongrandvacations.com/

📝 Enhancement Note: The company's industry and size suggest a dynamic environment where design plays a crucial role in differentiating services and driving customer loyalty. The emphasis on a "people-first culture" and extensive benefits indicates a commitment to employee well-being and professional growth, which is attractive to operations-minded individuals seeking stability and development.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Senior Product Designer, signifying a mid-to-senior level position. It requires a strong foundation in design principles and practices, coupled with the ability to lead complex projects independently, mentor junior colleagues, and influence product strategy. The scope extends beyond task execution to strategic contribution and team development.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Director of Product Design. They will work collaboratively within cross-functional product teams, reporting into a matrixed structure that prioritizes project delivery and strategic alignment with Product Managers and Engineering Leads.

Operations Impact: The Senior Product Designer's impact is measured by their ability to drive measurable improvements in customer satisfaction, engagement, conversion rates, and operational efficiency through well-designed digital experiences. Their work directly influences the success of digital products by enhancing usability, adoption, and overall customer value, thereby contributing to revenue generation and brand loyalty within the hospitality sector.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in specialized areas such as AI-driven design, personalization strategies, or advanced UX research methodologies. Opportunity to lead design initiatives for emerging product areas.

• Leadership Development: Progress into a Lead Product Designer or Design Manager role, taking on greater responsibility for team strategy, mentorship, and design operations. Opportunity to manage and guide a team of designers.

• Cross-functional Expertise: Gain broader business acumen by working on diverse product portfolios and collaborating with various departments, enhancing understanding of business operations and strategic decision-making.

• Industry Specialization: Become a subject matter expert in the hospitality and travel industry, contributing to innovative solutions that shape the future of vacation ownership and customer engagement.

📝 Enhancement Note: The career path for a Senior Product Designer at Hilton Grand Vacations offers clear progression from individual contribution to leadership and strategic influence. The emphasis on mentorship and cross-functional collaboration provides opportunities for developing both design leadership and broader business operations understanding.

🌐 Work Environment

Office Type: This role is based in an on-site office environment located in Orlando, Florida. The office is expected to be a modern, professional workspace designed to foster collaboration and productivity.

Office Location(s): The primary office is located at 5323 Millenia Lakes Blvd, Ste 400, Orlando, FL 32839. This location is situated in a business district, likely offering convenient access to amenities and transportation.

Workspace Context:

• The workspace is designed to facilitate collaboration among design, product, and engineering teams, likely featuring open-plan areas, meeting rooms, and dedicated spaces for focused work.

• Access to the latest design tools, software, and technology, including Figma and prototyping platforms, will be standard.

• Opportunities for regular interaction with design peers, product managers, and engineers will be integral to the daily workflow, promoting knowledge sharing and idea generation.

Work Schedule: The standard work schedule is full-time, approximately 40 hours per week, with an on-site arrangement. While core business hours are expected, there may be flexibility to accommodate project deadlines and team collaboration needs, promoting a balance between structured work and dynamic project demands.

📝 Enhancement Note: The on-site requirement in a professional office setting in Orlando suggests a structured work environment conducive to team collaboration and access to necessary resources. This setting is typical for roles requiring significant cross-functional interaction and adherence to established operational processes.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications, experience, and alignment with the role's requirements.

• Hiring Manager Interview: A discussion with the hiring manager to delve into your experience, design philosophy, leadership capabilities, and understanding of product strategy. This stage often includes behavioral questions and a review of your portfolio.

• Design Challenge/Presentation: You may be asked to present a case study from your portfolio or complete a design exercise that demonstrates your problem-solving skills, design process, and ability to articulate your rationale.

• Cross-functional Interviews: Interviews with Product Managers and Engineers to evaluate your collaboration style, communication skills, and ability to work effectively within a cross-functional team.

• Final Interview: Potentially a meeting with senior leadership to discuss your overall fit, strategic thinking, and potential contributions to the design team and company culture.

Portfolio Review Tips:

• Tell a Story: Structure your case studies to narrate a problem, your approach, the challenges, your solutions, and the impact. Focus on the "why" behind your decisions.

• Showcase End-to-End Ownership: Clearly demonstrate your involvement across the entire product lifecycle, from initial research and ideation to final design and iteration.

• Quantify Impact: Whenever possible, use data and metrics to illustrate the success of your designs. Highlight improvements in user satisfaction, engagement, conversion, or operational efficiency.

• Highlight Collaboration: Include examples or discussions of how you worked with Product Managers, Engineers, and other stakeholders, demonstrating your ability to influence and partner effectively.

• Demonstrate Process: Detail your design process, including research methodologies, ideation techniques, prototyping, and testing. Show how you adapt your process to different project needs.

• Tailor to the Role: Emphasize projects and skills most relevant to Hilton Grand Vacations' industry (hospitality, travel) and the specific requirements of a Senior Product Designer role (mentorship, strategic influence).

Challenge Preparation:

• Understand the Business Context: Research Hilton Grand Vacations, their target audience, and their position in the hospitality and travel industry. Consider potential challenges they face.

• Prepare Your Best Case Study: Select a project that best showcases your end-to-end design process, problem-solving skills, and ability to drive impact. Be ready to discuss it in detail.

• Practice Articulation: Rehearse explaining your design decisions, tradeoffs, and the rationale behind your approach clearly and concisely.

• Anticipate Strategy Questions: Be prepared to discuss your views on product strategy, user-centered design principles, and how design contributes to business goals.

• Consider Mentorship: Since mentorship is a key aspect of the role, be ready to discuss your experience guiding junior designers and fostering a positive design culture.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also strategic thinking, collaboration, and leadership potential. A well-prepared portfolio that tells a compelling story of impact and process, coupled with practice articulating design decisions and business rationale, will be crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Proficiency in creating design systems, components, and interactive prototypes within Figma is expected.

• Prototyping Tools: Expertise in modern prototyping software (e.g., InVision, Principle, Adobe XD) to create interactive simulations for user testing and stakeholder presentations.

• User Research Tools: Familiarity with tools for conducting user interviews, usability testing, and surveys (e.g., UserTesting.com, Lookback, SurveyMonkey).

Analytics & Reporting:

• Experimentation Frameworks: Understanding of A/B testing principles and tools (e.g., Optimizely, Google Optimize) to measure design effectiveness and drive optimization.

• Analytics Platforms: Familiarity with web and product analytics tools such as Google Analytics, Adobe Analytics, or similar platforms to track user behavior and measure key metrics.

• Data Visualization Tools: Basic understanding of how to interpret data visualizations and dashboards to inform design decisions and communicate impact.

CRM & Automation:

• While not primary design tools, understanding how CRM systems (e.g., Salesforce) and marketing automation platforms impact the user journey and customer data can be beneficial for designing integrated experiences.

• Design System Management: Experience contributing to or managing design system libraries and documentation platforms.

📝 Enhancement Note: Proficiency in Figma and modern prototyping tools is a core requirement. The emphasis on analytics and experimentation tools suggests a data-driven approach to design, where designers are expected to measure the impact of their work and use data to inform future iterations and strategic decisions.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A deep commitment to understanding and prioritizing customer needs, ensuring that all design decisions are rooted in delivering exceptional user experiences and value.

• Data-Driven Decision Making: Utilizing quantitative and qualitative data, research findings, and analytics to inform design strategies, measure success, and drive continuous improvement.

• Collaboration and Partnership: Fostering strong working relationships with Product Management, Engineering, and other stakeholders to achieve shared goals and deliver cohesive product experiences.

• Continuous Improvement & Experimentation: An openness to trying new approaches, learning from failures, and iterating on designs based on feedback and performance data.

• Design Excellence and Consistency: Upholding high standards for design quality, usability, accessibility, and brand consistency across all digital touchpoints, often guided by a robust design system.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration within product teams, actively participating in planning, discovery, and development cycles with Product Managers and Engineers.

• Open Communication and Feedback: Encouraging a culture of constructive feedback, design critiques, and open dialogue to refine designs and elevate team performance.

• Knowledge Sharing: Actively sharing insights, best practices, and lessons learned through documentation, presentations, and informal discussions to foster collective growth and design maturity.

📝 Enhancement Note: The core values and collaboration style emphasize a proactive, data-informed, and team-oriented approach. This aligns well with operations principles that prioritize efficiency, measurable outcomes, and effective teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Stakeholder Needs: Navigating and synthesizing input from various stakeholders (Product, Engineering, Marketing, Sales, Legal) to create designs that meet competing objectives.

• Designing for Ambiguity: Working effectively in situations where requirements are not fully defined, requiring strong problem-solving skills and the ability to drive clarity through research and strategic thinking.

• Driving Design Adoption and Impact: Ensuring that designs are implemented effectively and that their intended impact on customer experience and business metrics is realized and measurable.

• Keeping Pace with Technological Advancements: Adapting design strategies and skills to incorporate emerging technologies like AI, personalization engines, and new interaction paradigms.

Learning & Development Opportunities:

• Specialization in Emerging Technologies: Opportunity to deepen expertise in AI-driven design, conversational interfaces, or advanced personalization techniques through dedicated projects and training.

• Design Leadership Development: Formal and informal mentorship programs to develop skills in leading design teams, managing projects, and influencing product strategy.

• Industry Conferences and Certifications: Support for attending relevant industry events and pursuing certifications to stay abreast of the latest design trends and best practices.

• Cross-functional Exposure: Opportunities to work on diverse product portfolios and collaborate with different business units, broadening understanding of business operations and strategic initiatives.

📝 Enhancement Note: The challenges outlined are typical for senior-level design roles, requiring strong strategic thinking and problem-solving skills. The growth opportunities are geared towards deepening expertise and developing leadership capabilities, offering a clear path for career advancement within the design and operations functions.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex product design challenge you faced and how you approached it from discovery through to implementation. What was the outcome?" (Focus on your process, problem-solving, and impact.)

• "How do you balance user needs, business objectives, and technical constraints when designing a new feature or product?" (Demonstrate strategic thinking and trade-off analysis.)

• "How do you influence product strategy and gain buy-in from stakeholders (Product Managers, Engineers, leadership) for your design recommendations?" (Showcase communication, persuasion, and collaboration skills.)

• "Discuss your experience with user research. How do you translate research findings into actionable design solutions, and how do you measure the success of those solutions?" (Highlight your research methodology and data-driven approach.) Company & Culture Questions:

• "What interests you about Hilton Grand Vacations and the hospitality/travel industry?" (Research the company's mission, values, and recent news.)

• "How do you contribute to fostering a positive and collaborative design culture, especially in a senior or mentorship capacity?" (Discuss your approach to mentorship and teamwork.)

• "How do you ensure your designs are inclusive and accessible? Can you provide an example?" (Showcase your understanding of accessibility standards and practices.)

• "How do you stay updated on the latest design trends and technologies, and how do you incorporate them into your work?" (Demonstrate a commitment to continuous learning.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process you followed, your key decisions, the challenges, and the measurable results.

• Focus on Impact: Emphasize the "so what?" – how did your design decisions positively affect users and the business? Use metrics and data wherever possible.

• Show Your Process, Not Just Pixels: Explain why you made certain design choices. Detail your research, ideation, prototyping, and testing phases.

• Be Prepared for Deep Dives: Anticipate questions about specific design decisions, technical constraints you encountered, and how you collaborated with your team.

• Practice Your Delivery: Rehearse your presentation to ensure it flows logically, stays within time limits, and clearly communicates your expertise and passion.

📝 Enhancement Note: Preparing for this interview requires a strong understanding of both design principles and business objectives. Be ready to articulate your process, demonstrate your impact with data, and show how you can contribute to the team's strategic goals and mentorship efforts.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on the Oracle Cloud portal.

• Tailor your resume: Highlight your 5-8 years of experience in digital product design, emphasizing end-to-end ownership, user research, Figma proficiency, and stakeholder management. Quantify achievements with metrics where possible.

• Curate your portfolio: Select 2-3 strong case studies that showcase your best work, demonstrating your process, problem-solving skills, and measurable impact. Ensure it clearly reflects your ability to lead complex initiatives and mentor junior designers.

• Prepare your portfolio presentation: Practice walking through your case studies, focusing on the narrative, your decision-making process, and the outcomes achieved. Be ready to discuss your collaboration strategies and approach to design leadership.

• Research Hilton Grand Vacations: Understand their brand, target audience, and position in the hospitality industry. Consider how your design philosophy aligns with their customer-centric approach and business goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.