Systems & AI Interaction Designer (UI), FIS University Program

📍 Job Overview

Job Title: Systems & AI Interaction Designer (UI) - FIS University Program

Company: FIS Global

Location: Jacksonville, Florida, United States

Job Type: Full-time

Category: User Experience (UX) / Product Design Operations

Date Posted: 2026-09-24

Experience Level: Early Career (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on designing intuitive, AI-enabled user interactions and digital workflows for learning and performance enhancement.

• Collaborate with cross-functional teams to translate user needs into engaging and effective digital experiences.

• Analyze user interaction data and feedback to drive iterative improvements and ensure adoption of design solutions.

• Contribute to the development of a personal prompt library and role-specific AI use cases within the FIS University Program.

📝 Enhancement Note: While the title includes "Systems & AI Interaction Designer," the core responsibilities and requirements strongly indicate a focus on User Experience (UX) and User Interface (UI) design within the context of AI integration, rather than deep systems engineering or AI model development. This role is positioned within an early career development program, suggesting a strong emphasis on learning and foundational skill development in design principles and their application with emerging technologies.

📈 Primary Responsibilities

• Design and support the development of intuitive user interactions, prompts, and workflow experiences that help individuals learn and perform more effectively within digital environments.

• Collaborate closely with UX designers, product managers, engineers, and business stakeholders to translate complex user needs and business requirements into clear, user-centered digital solutions.

• Assist in conducting user research, usability testing, and data analysis to gather feedback and understand user interaction patterns, informing iterative design improvements.

• Contribute to the creation and maintenance of a reusable library of interaction patterns, design components, and AI prompts to ensure consistency and scalability across various digital solutions.

• Refine interaction timing, workflow guidance, and personalization features within digital products to enhance usability, drive user engagement, and promote successful adoption.

• Develop and apply foundational understanding of AI capabilities to design experiences that effectively integrate AI assistance into user workflows, enhancing productivity and learning.

• Participate in AI-Enabled Learning Sprints, building practical AI-enabled tools and use cases applicable to the financial technology industry.

📝 Enhancement Note: The responsibilities highlight a blend of traditional UX/UI design tasks with a forward-looking emphasis on AI integration. The role requires not just designing interfaces but also understanding how AI can augment user capabilities within those interfaces, particularly for learning and performance improvement. The involvement in AI-Enabled Learning Sprints suggests a hands-on approach to understanding and applying AI in practical scenarios.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in User Experience Design, Human-Computer Interaction (HCI), Interaction Design, Digital Design, Psychology, Educational Technology, or a closely related field. Experience:

• Foundational understanding of user-centered design (UCD) principles and interaction design concepts, demonstrated through coursework, internships, personal projects, or relevant professional experience (0-2 years).

• Experience using design, prototyping, or collaboration tools (e.g., Figma, Sketch, Adobe XD, Miro) to conceptualize and articulate digital experiences and workflows. Required Skills:

• User-Centered Design Principles: Ability to apply UCD methodologies to create user-friendly and effective digital solutions.

• Interaction Design: Solid grasp of how users interact with digital systems and the ability to design intuitive navigation, feedback mechanisms, and task flows.

• Prototyping & Wireframing: Proficiency in creating low-fidelity wireframes and high-fidelity interactive prototypes to visualize and test design concepts.

• Problem-Solving: Strong analytical and critical thinking skills to identify user pain points and devise effective design solutions.

• Communication Skills: Excellent verbal and written communication abilities to articulate design rationale, collaborate with teams, and present ideas clearly.

• AI & Emerging Technologies Interest: A keen interest in understanding and applying artificial intelligence, machine learning, and other emerging technologies to enhance user experiences and learning outcomes.

Preferred Skills:

• Human-Computer Interaction (HCI) Theory: Deeper theoretical knowledge of HCI principles and their application in practical design.

• Data Analysis for Design: Ability to interpret user interaction data, feedback, and analytics to inform design decisions and measure success.

• Visual Design Fundamentals: Basic understanding of visual hierarchy, typography, color theory, and layout principles for digital interfaces.

• Collaboration Tools: Experience with collaborative platforms like Jira, Confluence, or Slack for team communication and project management.

• Educational Technology Concepts: Familiarity with principles of adult learning, instructional design, or digital learning platforms.

📝 Enhancement Note: The requirements emphasize foundational design skills and a strong interest in AI, aligning with the "early career" and "FIS University Program" context. The degree requirements are broad, allowing for candidates from various design and psychology-related backgrounds, provided they can demonstrate core design competencies and an affinity for new technologies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase 2-3 well-documented projects that demonstrate your understanding and application of user-centered design principles.

• For each project, clearly articulate the problem statement, your role, the design process followed, key decisions made, and the final solution.

• Include examples of wireframes, user flows, interactive prototypes, and any user research or testing conducted.

• Highlight how you used design tools to create and communicate your solutions effectively.

• Demonstrate an understanding of how digital experiences guide users through tasks or learning processes. Process Documentation:

• Projects should detail the phases of the design lifecycle, from discovery and ideation through to iteration and refinement.

• Explain your approach to gathering user feedback and how that feedback influenced design iterations.

• Illustrate your methodology for documenting design specifications and collaborating with development teams.

• If applicable, include examples of how you analyzed data or user behavior to inform design improvements.

📝 Enhancement Note: For an early-career role, the portfolio should focus on demonstrating the candidate's design thinking process and foundational skills rather than extensive project management or complex system implementation. Projects related to learning interfaces, interactive tutorials, or even well-designed AI prompt examples would be highly relevant. The emphasis is on understanding how they approach design problems and how they learn and iterate.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for entry-level UX/UI Designers in Jacksonville, Florida, with a Bachelor's degree and 0-2 years of experience, the estimated annual salary range is typically between $65,000 and $80,000. This range can vary based on specific qualifications, internship experience, and the overall compensation structure of the FIS University Program. Benefits:

• Competitive salary as part of the FIS University Program.

• Comprehensive benefits package including health, dental, and vision insurance.

• Opportunities for professional education and extensive personal development.

• Paid time off for community service and volunteering.

• Retirement savings plan options (e.g., 401(k)).

• Access to internal employee resource groups and networking opportunities. Working Hours:

• Standard full-time work week, typically 40 hours per week.

• The FIS University Program may include structured learning sprints and project work outside of standard hours, but core working hours are generally aligned with business needs.

• Flexibility may be available, but the role is designated as on-site, requiring physical presence at the Jacksonville office.

📝 Enhancement Note: The salary range is an estimation for an entry-level role in the specified location and industry. Benefits are standard for a large financial technology company and are often enhanced for participants in dedicated university or graduate programs. The on-site requirement is key for understanding the work arrangement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (Fintech). FIS Global is a major player in the financial services technology sector, providing a wide range of solutions for banks, credit unions, and other financial institutions. This industry is characterized by rapid innovation, stringent regulatory environments, and a constant need for efficiency and security.

Company Size: Large Enterprise (likely 10,000+ employees globally). Large organizations like FIS often offer structured career paths, extensive resources, and opportunities for diverse experiences, but can also involve more hierarchical decision-making processes.

Founded: 1968. With a long history, FIS has established a strong market presence and deep industry expertise, suggesting a culture that values stability and proven processes, while also adapting to new technologies like AI.

Team Structure:

• The FIS University Program participants will likely be part of a cohort, working on projects that involve various departments and senior leaders.

• The immediate team for this role will consist of experienced UX/UI designers, product managers, and potentially AI specialists who will mentor and guide the program participants.

• Cross-functional collaboration is a core element, involving product development, engineering, business strategy, and potentially client-facing teams to understand real-world fintech challenges. Methodology:

• Data-Driven Decision Making: FIS emphasizes using data and analytics to inform product development, business strategy, and operational efficiency.

• Agile Development Principles: While not explicitly stated, many tech companies, including those in fintech, adopt agile methodologies for product development, focusing on iterative progress and flexibility.

• Customer-Centricity: A strong focus on understanding and meeting the needs of financial institutions and their end-users.

• Innovation & AI Integration: Actively exploring and implementing emerging technologies, such as AI, to enhance existing services and create new solutions.

Company Website: https://careers.fisglobal.com/us/en

📝 Enhancement Note: The company culture is likely a blend of established corporate practices (given its size and history) and a drive for innovation, especially with the focus on AI and the University Program. The fintech industry context means a high-stakes environment where reliability, security, and efficiency are paramount, influencing design decisions.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an "Early Career" or "University Program" participant, typically equivalent to an entry-level or junior designer. It's designed for individuals with foundational knowledge and a strong desire to learn and grow within the UX/UI design and AI interaction space. The focus is on developing core competencies and gaining practical experience.

Reporting Structure: The participant will report to a manager or lead within the UX/Product Design team, who will oversee their development and project assignments. They will also receive mentorship from senior designers and program coordinators within the FIS University Program.

Operations Impact: While this is an entry-level role, the impact is significant within the context of the University Program. Participants are expected to contribute to real projects, helping to shape user experiences for FIS products. Their work on AI-enabled interactions directly influences how users learn and perform tasks, impacting adoption rates, efficiency, and overall user satisfaction with FIS's technological solutions. The program aims to develop future leaders and innovators within FIS.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in UX/UI design, interaction design, AI integration, and potentially specific areas of fintech.

• Mentorship & Learning: Direct guidance from experienced professionals and access to structured learning modules (AI Sprints, professional development seminars) within the two-year program.

• Career Advancement: Successful completion of the University Program typically leads to full-time roles within FIS, offering pathways for continued growth into mid-level designer, lead designer, or management positions.

• Cross-Functional Exposure: Gaining broad experience across different product lines and business units within FIS, understanding the diverse applications of design and technology.

• Networking: Building a professional network within FIS through cohort activities, team collaborations, and interactions with senior leaders.

📝 Enhancement Note: The FIS University Program is explicitly designed for development and growth. The two-year structured nature suggests a clear progression path, with the expectation that participants will become valuable, long-term employees. The emphasis on "FIS is your final career step" highlights a company culture that invests heavily in employee development and retention.

🌐 Work Environment

Office Type: The role is designated as "On-site," indicating a traditional office-based work environment. This typically means working from a FIS office location in Jacksonville, Florida.

Office Location(s): Jacksonville, Florida, United States. This location offers a specific regional context for the work environment and community engagement.

Workspace Context:

• Collaborative Spaces: Office environments often include shared workspaces, meeting rooms, and common areas designed to foster collaboration among team members.

• Technology Infrastructure: Access to standard office technology, including computers, high-speed internet, and potentially specialized design software and hardware.

• Team Interaction: Opportunities for face-to-face interaction with immediate team members, program cohort, and other FIS employees, facilitating knowledge sharing and spontaneous problem-solving.

• Professional Setting: A corporate environment with standard office hours and professional conduct expectations.

Work Schedule:

• The standard work schedule is likely Monday through Friday, approximately 9 AM to 5 PM EST, aligning with the 40-hour work week.

• While the core hours are fixed for an on-site role, there might be some flexibility depending on team needs and project deadlines, but the primary expectation is presence in the office.

• The FIS University Program may incorporate specific scheduled events, seminars, and team activities that participants are expected to attend.

📝 Enhancement Note: The on-site requirement is crucial. It implies a structured work environment where in-person collaboration and adherence to office routines are expected. This contrasts with remote or hybrid roles and is important for candidates to consider regarding their preferred working style and location.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Screening of resumes and applications to assess qualifications against the job requirements, with a focus on educational background and demonstrated design skills.

• Online Assessments (Potentially): Some companies use online assessments to evaluate foundational design principles, problem-solving abilities, or technical aptitude.

• Hiring Manager/Recruiter Screen: A brief interview to discuss your background, interest in the FIS University Program, and general fit for the role and company.

• Design Challenge/Portfolio Review: A key stage where candidates will be asked to present their portfolio. This may involve explaining the design process, rationale, and outcomes of selected projects. A practical design challenge might also be assigned, focusing on problem-solving and design thinking within a fintech or AI context.

• Team/Panel Interviews: Interviews with members of the design team, program managers, and potentially other stakeholders to assess technical skills, collaborative abilities, and cultural fit. Questions will likely probe your understanding of UX/UI principles, AI interaction design, and your approach to learning and development.

• Final Interview: Potentially with senior leadership within the design or university program to finalize selection.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 of your strongest projects that best showcase your skills relevant to AI interaction design and user-centered principles. Quality over quantity.

• Tell a Story: For each project, clearly articulate the problem, your role, your process, the challenges faced, and the impact or outcome. Use a narrative structure to engage the reviewer.

• Showcase Your Process: Detail your steps from research and ideation to prototyping and testing. Explain why you made specific design decisions.

• Highlight AI/Learning Aspects: If possible, include projects that touch on learning interfaces, interactive tutorials, or how technology can guide users. Explicitly mention any experience or interest in AI.

• Be Prepared to Discuss: Anticipate questions about your design choices, how you handle feedback, and how you approach problem-solving.

• Practice Your Presentation: Rehearse your portfolio walkthrough to ensure it's concise, clear, and within any time limits provided.

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly read and understand the problem statement, target users, and any constraints.

• Think Aloud: For case studies or live challenges, articulate your thought process. Explain your assumptions, the questions you'd ask, and the steps you'd take.

• Focus on Core Principles: Apply user-centered design thinking, even in a short timeframe. Prioritize user needs and business goals.

• AI Integration: Consider how AI could potentially play a role in solving the presented problem, even if it's just a conceptual addition.

• Structure Your Response: Organize your thoughts logically, whether it's a written response, a presentation, or a discussion.

📝 Enhancement Note: The interview process for a university program role will likely balance technical design skills with potential and cultural fit. A strong portfolio that demonstrates a clear design process and an eagerness to learn, particularly about AI, will be critical. The "FIS University Program" aspect means they are looking for candidates who are coachable and aligned with the company's development philosophy.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, Axure, or similar platforms is expected for creating wireframes, mockups, and interactive prototypes.

• Collaboration Platforms: Experience with tools like Jira, Confluence, Asana, or Trello for project management, task tracking, and team communication.

• Communication Tools: Familiarity with Slack, Microsoft Teams, or similar for daily team interactions.

Analytics & Reporting:

• User Analytics Tools (Basic Familiarity): While not a primary requirement for this early-career role, an understanding of how tools like Google Analytics, Amplitude, or Mixpanel are used to track user behavior can be beneficial.

• Data Visualization Tools (Basic Familiarity): Exposure to tools like Tableau or Power BI for understanding how data is presented and can inform design decisions.

CRM & Automation:

• CRM Systems (Awareness): Awareness of how CRM systems (e.g., Salesforce) are used to manage customer relationships and data, which can influence the design of integrated user experiences.

• AI Platforms & Tools: Familiarity with or a strong interest in AI platforms, generative AI tools, and prompt engineering concepts, as these are central to the role's focus on AI-enabled interactions. The program itself will involve building prompt libraries and use cases.

📝 Enhancement Note: The emphasis here is on design tools and collaboration platforms. For AI, the focus is less on building AI models and more on designing interactions with AI and understanding emerging AI tools and prompt engineering. The program will provide specific training in AI applications.

👥 Team Culture & Values

Operations Values:

• Innovation: A commitment to exploring and integrating new technologies like AI to drive advancements in financial services.

• Collaboration: A strong emphasis on teamwork, cross-functional partnerships, and open communication to achieve shared goals.

• Customer Focus: Dedication to understanding and meeting the evolving needs of clients in the financial technology space.

• Integrity & Trust: Upholding high ethical standards and ensuring the security and reliability of financial systems.

• Excellence & Continuous Improvement: Striving for high performance, efficiency, and a culture of ongoing learning and skill development.

Collaboration Style:

• Team-Oriented: Expect a collaborative environment where contributions from all levels are valued, especially within the University Program cohort and design teams.

• Feedback-Driven: A culture that encourages constructive feedback to drive design improvements and personal growth.

• Cross-Functional Integration: Working closely with product managers, engineers, business analysts, and potentially AI specialists to ensure holistic solutions.

• Knowledge Sharing: Opportunities to share insights, learn from peers, and contribute to a collective understanding of design best practices and AI applications.

📝 Enhancement Note: FIS likely fosters a culture that balances corporate professionalism with a drive for innovation, especially in the competitive fintech landscape. The University Program will further instill these values by immersing participants in team projects and development activities.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Theory and Practice: Applying academic knowledge of UX/UI and AI interaction design to solve complex, real-world fintech problems within a corporate structure.

• Navigating a Large Organization: Understanding the organizational dynamics, stakeholder management, and approval processes within a large enterprise like FIS.

• Rapid Technological Evolution: Keeping pace with the fast-changing landscape of AI and its implications for user experience and financial services.

• Balancing Learning and Contribution: Successfully managing the demands of a structured learning program while delivering tangible contributions to project teams.

Learning & Development Opportunities:

• Structured AI Training: Intensive AI-Enabled Learning Sprints designed to build practical skills in leveraging AI for design and problem-solving.

• Mentorship Program: Access to experienced designers and leaders who provide guidance, career advice, and skill development support.

• Professional Development Seminars: Workshops and sessions focused on leadership, communication, industry trends, and career progression.

• Project-Based Learning: Hands-on experience working on actual product features and initiatives, allowing for direct application of learned skills.

• Networking Events: Opportunities to connect with peers, senior leaders, and industry professionals within and outside FIS.

📝 Enhancement Note: The program is designed to proactively address challenges by providing structured learning and support. The primary growth opportunity lies in the comprehensive development provided by the FIS University Program, setting participants up for long-term careers within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user feedback to change a design. What was the outcome?" (Focus on your process, how you gathered feedback, and how it led to iteration.)

• "How would you approach designing an AI feature that helps users learn a new financial product?" (Think about user needs, AI capabilities, prompt design, and how to integrate it seamlessly into a workflow.)

• "What are your favorite examples of AI being used effectively in digital products, and why?" (Show your awareness of current trends and your analytical thinking about AI's role.)

• "How do you stay updated on the latest trends in UX/UI design and artificial intelligence?" (Demonstrate your proactive learning habits.) Company & Culture Questions:

• "Why are you interested in the FIS University Program and specifically in this AI Interaction Designer role?" (Connect your aspirations to the program's goals and FIS's mission.)

• "What do you know about FIS Global and the fintech industry?" (Show you've done your research on the company and its market.)

• "How do you approach collaboration with team members who have different perspectives?" (Highlight your teamwork and communication skills.)

• "Describe a challenging academic or project experience and how you overcame it." (Assess your resilience and problem-solving skills.) Portfolio Presentation Strategy:

• Start with the "Why": Clearly state the problem you were trying to solve and the user needs you addressed.

• Walk Through Your Process: Explain each step, from research and ideation to wireframing, prototyping, and testing. Be specific about the tools you used.

• Justify Your Decisions: For every design choice, explain the rationale behind it, linking it back to user needs or business goals.

• Showcase AI/Learning Relevance: If applicable, highlight how your projects involved learning interfaces, AI assistance, or guiding user behavior.

• Be Concise and Engaging: Practice to ensure your presentation is clear, impactful, and within any time limits. Be prepared for follow-up questions.

• Demonstrate Coachability: Show enthusiasm for feedback and learning, indicating you are open to guidance and further development.

📝 Enhancement Note: The interview questions will likely probe for a combination of design fundamentals, an understanding of AI's potential impact on user experience, and a strong alignment with the program's developmental nature. Demonstrating curiosity, a structured approach to problem-solving, and a genuine interest in fintech and AI will be key.

📌 Application Steps

To apply for this Systems & AI Interaction Designer position within the FIS University Program:

• Submit Your Application Online: Navigate to the provided careers link and complete the online application form. Ensure all requested information is accurate and complete.

• Tailor Your Resume: Highlight relevant coursework, projects, internships, and any experience with design tools, user-centered design principles, and emerging technologies like AI. Use keywords from the job description.

• Prepare Your Portfolio: Curate 2-3 of your strongest design projects that best demonstrate your skills in UX/UI design, interaction design, and ideally, any exposure to AI or learning interfaces. Ensure your portfolio is easily accessible (e.g., a personal website, PDF, or dedicated platform).

• Practice Your Portfolio Presentation: Rehearse explaining your projects clearly, focusing on your process, decisions, and outcomes. Be ready to discuss your interest in AI and fintech.

• Research FIS Global: Understand the company's mission, values, products, and its role in the financial technology industry. Familiarize yourself with the FIS University Program's objectives.

• Prepare for Interview Questions: Anticipate questions related to design principles, AI interaction design, problem-solving, collaboration, and your career aspirations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.