Systems & AI Interaction Designer (UI), FIS University Program

📍 Job Overview

Job Title: Systems & AI Interaction Designer (UI), FIS University Program

Company: FIS

Location: Jacksonville, FL, United States

Job Type: Full time

Category: User Experience (UX) / User Interface (UI) Design, Operations (AI/Systems Focus)

Date Posted: September 23, 2026

Experience Level: 0-2 years (Early Career/University Program)

Remote Status: On-site

🚀 Role Summary

• Design and develop intuitive, AI-enabled user interactions and digital workflows to enhance learning and performance within financial technology solutions.

• Collaborate with cross-functional teams, including product managers, engineers, and business stakeholders, to translate user needs into engaging and effective digital experiences.

• Analyze user interaction data and feedback to iteratively improve design components, interaction patterns, and overall usability of AI-driven features.

• Contribute to the creation and maintenance of a reusable design system and component library, ensuring consistency and scalability across various digital platforms.

• Gain hands-on experience in the fintech industry through the FIS University Program, focusing on AI-enabled learning sprints and professional development.

📝 Enhancement Note: While the primary focus is UI/UX design, the integration of "Systems & AI Interaction" and the mention of "workflow experiences that help people learn and perform more effectively" strongly suggest a role with operational implications. This designer will be instrumental in shaping how users interact with AI and systems, directly impacting operational efficiency and user adoption. The "FIS University Program" context indicates this is an entry-level role designed for accelerated development within the fintech operations landscape.

📈 Primary Responsibilities

• Design user-centered interactions, including prompts, feedback mechanisms, and guidance flows, for AI-enabled digital tools and learning modules.

• Collaborate with product and engineering teams to define requirements and contribute to the development lifecycle of new AI features and system integrations.

• Conduct user research, usability testing, and data analysis to gather insights on user behavior and identify areas for design improvement.

• Develop wireframes, prototypes, and high-fidelity mockups to effectively communicate design concepts and user flows.

• Assist in the creation and documentation of design standards, interaction patterns, and component libraries to ensure design consistency and scalability.

• Refine UI elements and interaction timing to optimize user experience, drive engagement, and improve the adoption of AI-powered functionalities.

• Support the development and maintenance of AI-enabled learning sprints and professional development materials within the FIS University Program framework.

📝 Enhancement Note: The responsibilities highlight a blend of core UI/UX design tasks with a strong emphasis on AI integration and operational impact. The mention of "learning and perform more effectively" and "workflow guidance" points to a design role that directly influences how individuals within FIS or its clients leverage systems and AI for operational tasks. This goes beyond purely aesthetic design to functional system interaction.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in User Experience Design, Human-Computer Interaction (HCI), Interaction Design, Digital Design, Psychology, Educational Technology, or a closely related field. Experience:

• 0-2 years of experience in UI/UX design, interaction design, or a related field, preferably gained through internships, co-op programs, or significant academic projects.

• Demonstrated experience in designing digital experiences and workflows using design, prototyping, or collaboration tools. Required Skills:

• Foundational understanding of user-centered design principles and interaction design concepts.

• Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.

• Strong analytical and problem-solving skills to dissect complex user needs and system requirements.

• Excellent verbal and written communication skills, with the ability to articulate design decisions and collaborate effectively with cross-functional teams.

• Keen interest in emerging technologies, particularly Artificial Intelligence (AI), and their application in enhancing user learning and performance.

• Ability to contribute constructively in a collaborative, team-oriented environment. Preferred Skills:

• Experience with data analysis and interpreting user feedback to drive design iterations.

• Familiarity with workflow design and optimization principles.

• Exposure to or interest in the financial technology (fintech) industry.

• Understanding of AI concepts and their potential applications in user interfaces.

• Experience with or interest in educational technology and learning design principles.

📝 Enhancement Note: The emphasis on AI, workflow, and learning effectiveness suggests that candidates with a background or strong interest in how technology can optimize operational processes and user performance will be highly valued. The "Systems & AI Interaction Designer" title implies a need to understand how design interfaces with underlying systems and AI logic, not just surface-level aesthetics.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 comprehensive design projects that demonstrate a user-centered design process from research to final design.

• Include case studies that detail the problem statement, user research conducted, design challenges, proposed solutions, and outcomes.

• For projects involving AI or complex systems, clearly illustrate how you approached understanding and designing for these intricate interactions.

• Demonstrate proficiency in using design and prototyping tools, with examples of wireframes, user flows, interactive prototypes, and final UI designs.

• Highlight projects that show an understanding of how design can improve user learning, efficiency, or performance within a workflow. Process Documentation:

• For each project, clearly articulate your design methodology, emphasizing user research, ideation, prototyping, testing, and iteration phases.

• Document the rationale behind key design decisions, linking them back to user needs, business goals, or system constraints.

• Showcase how you gathered and incorporated feedback (from users, stakeholders, or data) into your design process.

• If applicable, include examples of how you considered system integrations or AI functionalities in your design approach.

📝 Enhancement Note: Given the role's focus on "Systems & AI Interaction" and its integration into "digital workflows," a portfolio that clearly articulates the process behind designing these complex interactions is crucial. Candidates should be prepared to explain not just what they designed, but why, and how their design considered the underlying systems and AI. Demonstrating an understanding of how design impacts operational efficiency and user performance will be key.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $65,000 - $85,000 annually.

• Methodology: This estimate is based on typical entry-level UI/UX Designer salaries in the Jacksonville, FL area, adjusted for the specialized nature of AI and systems interaction design, and considering the context of a corporate university program. Data was cross-referenced from industry salary benchmarks for similar roles and locations. FIS is a large, established financial technology company, which generally offers competitive compensation.

Benefits:

• Competitive salary and excellent benefits package.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan (e.g., 401(k)) with company match.

• Paid time off, including vacation, sick leave, and holidays.

• Professional development opportunities, including access to training, workshops, and conferences.

• Personal development programs and resources.

• Opportunities for community service and involvement.

• Potential for career advancement within FIS. Working Hours:

• Full-time, typically 40 hours per week.

• The FIS University Program may include structured seminars, team projects, and specific learning sprint schedules.

• While core hours are expected, there might be some flexibility, especially as participants gain experience and demonstrate productivity.

📝 Enhancement Note: The salary range is an estimate for an entry-level position in a major metropolitan area, considering the specialized skills in AI and systems interaction. Benefits are standard for a large corporation like FIS, with a particular emphasis on professional and personal development, aligning with the university program's goals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (Fintech). FIS is a global leader in financial services technology, providing a wide range of solutions including payment processing, banking, and investment services. This industry is characterized by rapid innovation, stringent security requirements, and a focus on efficiency and customer experience.

Company Size: FIS is a large enterprise, with tens of thousands of employees globally. This size means opportunities for diverse career paths, structured training programs, and exposure to a wide array of technologies and business units. For operations professionals, this translates to established processes, potential for specialization, and a robust support infrastructure.

Founded: FIS was founded in 1968. With a long history, the company has a deep understanding of the financial services landscape and has continuously evolved to meet market demands, particularly in technology and digital transformation.

Team Structure:

• The "FIS University Program" itself represents a structured cohort environment for early-career talent, fostering peer-to-peer learning and networking.

• The Systems & AI Interaction Designer will likely be part of a larger UX/UI design team or a product development team focused on specific fintech solutions.

• This team will collaborate closely with product management, engineering, AI/ML specialists, and potentially business operations units to implement user-centered AI features.

• Reporting structure will likely be to a UX/UI Design Manager or a Program Manager within the University Program, with day-to-day guidance from senior designers or team leads. Methodology:

• Data-Driven Design: Emphasis on using analytics, user feedback, and A/B testing to inform design decisions and measure impact.

• Agile Development: Likely to work within agile frameworks, involving iterative development cycles, cross-functional collaboration, and continuous improvement.

• User-Centricity: A core principle of designing solutions that meet the needs and expectations of end-users, whether internal employees or external clients.

• AI Integration: A growing focus on leveraging AI to enhance user experience, automate tasks, and provide intelligent insights within digital products and workflows.

Company Website: https://www.fisglobal.com/

📝 Enhancement Note: FIS's position as a large, established fintech player means that operations roles, even in design, are likely to be deeply integrated into core business processes and technological infrastructure. The company culture likely balances innovation with the stability and rigor required in financial services. The University Program is a strategic investment in future talent, indicating a commitment to structured growth and development for early-career professionals.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as an "Early Career" or "University Program" position, typically targeting individuals with 0-2 years of experience. It serves as a foundational step into the specialized field of AI-enabled interaction design within a corporate operations context. The focus is on learning, skill development, and contributing to specific projects under guidance.

Reporting Structure: The designer will report into the FIS University Program structure, likely overseen by a program manager. Day-to-day direction and mentorship will come from senior designers, product leads, or AI specialists within the teams they are assigned to. Collaboration will be extensive with product managers, engineers, and potentially business analysts or operations specialists.

Operations Impact: While a design role, the "Systems & AI Interaction Designer" has a direct impact on operational efficiency and user adoption. By creating intuitive AI-powered interfaces and workflows, this role helps users:

• Learn new systems and processes faster.

• Perform tasks more accurately and efficiently.

• Reduce errors and support requests.

• Leverage AI capabilities for better decision-making.

This design work directly supports the operational goals of FIS and its clients by enhancing the usability and effectiveness of its technology solutions.

Growth Opportunities:

• Specialization: Develop expertise in AI interaction design, user experience research, prototyping, or specific fintech domains.

• Skill Advancement: Deepen knowledge in AI/ML principles, advanced design tools, and user-centered methodologies through program-specific training and on-the-job learning.

• Leadership Potential: Progress to Senior Interaction Designer, UX Lead, or Product Design Manager roles, potentially leading design initiatives and mentoring junior designers.

• Cross-Functional Mobility: With a strong understanding of systems and operations gained through this role, opportunities may arise in product management, business analysis, or even specialized AI strategy roles within FIS.

• University Program Progression: Successful completion of the two-year program can lead to permanent placement in teams aligned with their demonstrated skills and interests.

📝 Enhancement Note: The University Program is designed for accelerated career growth. The "Systems & AI Interaction Designer" title suggests a path that bridges traditional UI/UX with the operational effectiveness of AI-driven systems, a highly sought-after combination in the modern tech landscape.

🌐 Work Environment

Office Type: This is an on-site position based in Jacksonville, FL. FIS likely operates modern office spaces designed to foster collaboration, innovation, and productivity. Expect typical corporate office amenities.

Office Location(s): Jacksonville, FL, United States (Specific office address will be provided upon offer). Jacksonville is a major business hub in Florida with a growing tech sector.

Workspace Context:

• Collaborative Environment: Offices are designed to facilitate teamwork, with meeting rooms, breakout spaces, and open-plan areas. Expect regular team meetings, design critiques, and collaborative working sessions.

• Tools and Technology: Access to industry-standard design software, prototyping tools, collaboration platforms (e.g., Slack, Microsoft Teams), and potentially specialized AI development environments or sandboxes.

• Team Interaction: Frequent interaction with a diverse group of professionals including designers, product managers, engineers, AI specialists, and fellow university program participants. This provides ample opportunities for learning and networking.

Work Schedule:

• Standard full-time business hours (approximately 40 hours per week).

• The FIS University Program may have a structured schedule with dedicated time for learning sprints, seminars, and team projects, in addition to regular work responsibilities.

• While generally adhering to business hours, there may be project-driven needs requiring occasional flexibility.

📝 Enhancement Note: The on-site requirement suggests a preference for fostering team cohesion and direct collaboration, which is often beneficial for early-career professionals learning complex systems and design principles. The environment is expected to be professional and conducive to focused work and team interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, interest in the program, and cultural fit.

• Technical Assessment/Portfolio Review: This is a critical stage. Candidates will likely be asked to present their portfolio, discussing their design process, problem-solving approach, and specific contributions to projects. Expect questions about user-centered design, interaction design principles, and their understanding of AI applications.

• Hiring Manager/Team Interview: Behavioral and situational questions focused on teamwork, problem-solving, adaptability, and learning agility. You might discuss how you would approach specific design challenges related to AI and workflows.

• Final Interview: May involve senior leadership or program directors to assess overall fit and potential for growth within FIS.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your design thinking, research methods, and iteration stages. Show how you arrived at your solutions.

• Highlight AI/System Design: If you have projects involving complex systems, AI, or workflow optimization, emphasize these. Explain the challenges and your approach.

• Quantify Impact: Where possible, use metrics to demonstrate the success of your designs (e.g., improved task completion time, reduced errors, increased user satisfaction).

• Showcase Collaboration: Include examples of how you worked with others (engineers, product managers, users) and how you incorporated their feedback.

• Tailor to FIS: Research FIS's products and services. Try to align your portfolio examples with the types of challenges they face in fintech and AI integration.

Challenge Preparation:

• Design Challenge: Be prepared for a hypothetical design challenge, likely involving a prompt related to improving a digital workflow or designing an AI-assisted feature. Focus on demonstrating your process, not necessarily a fully polished final design.

• Problem Decomposition: Practice breaking down complex problems into smaller, manageable parts.

• AI Application: Think about how AI can be integrated into user interfaces to assist users, provide insights, or automate tasks. Consider potential pitfalls and ethical implications.

• Communication: Practice articulating your design rationale clearly and concisely, both verbally and visually.

📝 Enhancement Note: The emphasis on "Systems & AI Interaction" means interviewers will be looking for candidates who can think beyond aesthetics to how designs function within complex systems and leverage AI effectively. A portfolio that demonstrates this capability, along with a strong understanding of the design process, will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision, Axure RP (or similar industry-standard tools).

• Collaboration: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams.

• User Research & Testing: UserTesting.com, Maze, Lookback, Qualtrics, SurveyMonkey.

Analytics & Reporting:

• While not a primary responsibility for this design role, familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) and data visualization tools (e.g., Tableau, Power BI) is beneficial for understanding user behavior and impact. CRM & Automation:

• Awareness of CRM systems (e.g., Salesforce) and workflow automation tools can provide context for how designs integrate into broader business processes.

📝 Enhancement Note: While the role is primarily design-focused, familiarity with the broader tech stack used in operations and product development (e.g., collaboration tools, analytics, CRM) will be advantageous for effective cross-functional communication and understanding how designs fit into the larger ecosystem.

👥 Team Culture & Values

Operations Values:

• Innovation: A drive to explore new technologies like AI and novel design approaches to solve business challenges.

• Customer Focus: Dedication to creating user experiences that are intuitive, efficient, and valuable for FIS clients and internal users.

• Collaboration: A belief in working together across teams and disciplines to achieve common goals.

• Excellence: A commitment to high-quality design, rigorous testing, and continuous improvement.

• Integrity: Upholding the highest standards of ethics and professionalism, especially within the regulated financial services industry.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with product managers, engineers, AI specialists, and potentially business operations teams. Open communication and a willingness to understand different perspectives are key.

• Feedback-Driven: A culture that encourages constructive feedback on designs and processes, fostering a cycle of continuous improvement.

• Knowledge Sharing: Encouragement to share learnings, best practices, and insights, particularly within the University Program cohort and design teams.

• Agile Mindset: Embracing iterative development, adaptability, and a proactive approach to problem-solving.

📝 Enhancement Note: FIS's culture, especially within a large organization, will likely emphasize professionalism, reliability, and a strong ethical compass, given its role in financial services. The University Program will foster a sense of community and shared learning among its participants.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI Complexity: Translating complex AI capabilities into simple, intuitive user interactions requires careful consideration and user testing.

• Balancing User Needs with System Constraints: Designing effective AI-driven features within the existing technical architecture and operational workflows of FIS.

• Rapid Technological Evolution: Staying abreast of advancements in AI, UI design trends, and fintech innovations to ensure designs remain cutting-edge and effective.

• Cross-Functional Alignment: Effectively communicating design intent and rationale to diverse stakeholders with varying technical backgrounds.

Learning & Development Opportunities:

• AI & Machine Learning Fundamentals: Gaining a foundational understanding of how AI/ML models work to inform design decisions.

• Advanced Interaction Design: Mastering techniques for designing conversational interfaces, AI-driven recommendations, and adaptive user experiences.

• Fintech Industry Insights: Deepening knowledge of financial services, market trends, and regulatory considerations.

• Professional Certifications: Opportunities to pursue relevant certifications in UX/UI design, AI, or project management.

• Mentorship: Access to experienced designers, AI specialists, and business leaders for guidance and career advice.

📝 Enhancement Note: The role presents a unique opportunity to be at the forefront of integrating AI into user experiences within the critical fintech sector. Navigating the complexities of AI design and cross-functional collaboration will be key growth areas.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a user interface for a complex system or a feature involving new technology. What was your process, and what were the key challenges?" (Focus on your design process, problem-solving, and how you handled complexity.)

• "How would you approach designing an AI-powered feature to help users learn a new financial product more effectively?" (Think about user needs, AI capabilities, learning principles, and potential interaction models.)

• "Imagine you receive conflicting feedback from users and a product manager on a design. How would you resolve this?" (Demonstrate your approach to stakeholder management, data-driven decisions, and user advocacy.) Company & Culture Questions:

• "What interests you about FIS and the financial technology industry?" (Research FIS's mission, products, and recent news. Connect your interests to their work.)

• "How do you stay updated on the latest trends in UI/UX design and AI?" (Show your proactive learning habits.)

• "Describe your ideal team environment and how you contribute to a collaborative culture." (Align your response with FIS's stated values and the program's emphasis on teamwork.) Portfolio Presentation Strategy:

• Storytelling: Frame each project as a story: the problem, your role and process, the solution, and the outcome.

• Visual Clarity: Use high-quality visuals (mockups, prototypes) and clear annotations.

• Process Emphasis: Dedicate time to explaining your design thinking and methodology.

• AI/System Context: For relevant projects, explain how you considered system integrations or AI logic.

• Conciseness: Be mindful of time. Practice your presentation to ensure it's impactful and fits within the allotted duration.

📝 Enhancement Note: The interview will likely probe your understanding of user-centered design, your ability to apply it to AI and complex systems, and your potential to grow within FIS. Demonstrating a proactive, analytical, and collaborative mindset will be key.

📌 Application Steps

To apply for this operations-focused UI design position:

• Submit your application through the FIS careers portal via the provided link.

• Portfolio Customization: Ensure your portfolio prominently features projects demonstrating user-centered design, interaction design principles, and ideally, experience with complex systems or AI concepts. Tailor your project selection to highlight relevant skills.

• Resume Optimization: Update your resume to highlight your degree, any relevant internships or projects, proficiency in design tools, and your interest in AI, systems, and user experience. Use keywords from the job description.

• Prepare Your Narrative: Be ready to articulate your design process, your understanding of user needs, and your enthusiasm for the FIS University Program and the fintech industry during interviews. Practice presenting your portfolio with a focus on your problem-solving approach.

• Company Research: Thoroughly research FIS, its products, its mission, and the current landscape of fintech and AI. Understand how this role contributes to the company's broader operational and strategic goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.