Staff Product Designer, Core Treatments

📍 Job Overview

Job Title: Staff Product Designer, Core Treatments

Company: Hims & Hers

Location: United States

Job Type: FULL_TIME

Category: Product Design / UX Design

Date Posted: 2026-06-18

Experience Level: 8+ Years

Remote Status: Fully Remote (United States)

🚀 Role Summary

• Lead the end-to-end design strategy and execution for Hims & Hers' core treatment categories, focusing on user trust and accessibility in sensitive health areas.

• Drive complex, large-scale product design initiatives autonomously, from problem definition to final implementation, ensuring high standards of craft and user experience.

• Integrate and experiment with AI tools within the design process, including prototyping, research synthesis, and generative ideation, to enhance efficiency and innovation.

• Collaborate closely with cross-functional teams including Product, Engineering, Clinical, and Research to navigate intricate trade-offs and elevate the overall product experience.

📝 Enhancement Note: While the job title is "Product Designer," the emphasis on "Core Treatments," "clinical complexity," and "sensitive categories" strongly suggests a role deeply embedded within the healthcare/telehealth domain, requiring a nuanced understanding of user trust and ethical design considerations. The explicit mention of AI tools indicates a forward-thinking approach to design processes.

📈 Primary Responsibilities

• Own the complete user experience for core treatment categories (sexual health, testosterone, hair loss, labs), encompassing intake flows, treatment journeys, and ongoing care, with a strong emphasis on earning user trust.

• Define and shape product design problems, proactively identifying opportunities and setting the strategic direction for new features and improvements.

• Translate complex clinical information and sensitive subject matter into intuitive, calm, and human-centered digital experiences that foster confidence and encourage help-seeking behavior.

• Actively leverage AI tools across the design workflow, including rapid prototyping, advanced research synthesis, and novel interaction exploration, to push creative boundaries and deliver exceptional user outcomes.

• Elevate the design system and shared patterns by contributing reusable components and best practices, thereby raising the baseline quality and consistency for the entire design organization.

• Serve as a key partner to Product Management, Engineering, Clinical, and Research teams, influencing decisions and ensuring design considerations are central to product strategy.

• Act as a design leader within the organization, mentoring junior designers, shaping design culture through example, and fostering a collaborative environment for feedback and craft development.

• Drive innovation by exploring and implementing novel design solutions that create memorable and impactful user experiences, going beyond functional requirements.

📝 Enhancement Note: The responsibilities highlight a senior-level role requiring not just execution but also strategic leadership, problem-shaping, and mentorship. The emphasis on "trust," "sensitive categories," and "clinical complexity" implies a need for designers with strong UX instincts in regulated or high-stakes environments.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field, or equivalent practical experience.

Experience: A minimum of 8 years of progressive experience in product design for consumer-facing digital products, with a proven track record of owning complex, end-to-end user experiences.

Required Skills:

• Holistic Design Thinking: Ability to seamlessly transition between high-level system strategy and detailed pixel-perfect execution, demonstrating mastery across the entire design spectrum.

• UX Design for Sensitive Contexts: Demonstrated expertise in designing for high-trust environments such as health, finance, or identity verification, with a deep understanding of how to address user anxiety and uncertainty.

• AI Tool Proficiency: Proven fluency and practical experience in utilizing AI tools within the daily design process for activities such as prototyping, generative ideation, research synthesis, and interaction exploration. Candidates should possess informed opinions on the practical utility of various AI tools.

• Figma Mastery: Exceptional proficiency in Figma, characterized by speed, precision, and a systematic approach to file organization and component management.

• End-to-End Ownership: A strong portfolio showcasing the ability to conceptualize, design, and deliver complex features or products from initial ideation through to launch and iteration.

• Communication & Influence: Outstanding verbal and written communication skills, with the ability to articulate complex design decisions clearly and persuasively to diverse stakeholders, including executive leadership.

• Ambiguity Tolerance & Bias for Action: A proactive and self-directed approach, comfortable navigating ambiguous problem spaces and driving initiatives forward without explicit direction.

Preferred Skills:

• Telehealth/Healthcare Experience: Prior experience working within the telehealth, pharmaceutical, or broader healthcare industry, particularly with products addressing stigmatized conditions or significant emotional weight.

• Startup/0-1 Experience: Hands-on experience in building products from the ground up in a startup environment, demonstrating agility and a comprehensive understanding of the product development lifecycle.

• AI Product Evaluation: Experience in building or evaluating AI-powered product features beyond just using AI as a workflow tool, indicating a deeper understanding of AI's product implications.

📝 Enhancement Note: The requirement for "8+ years" and the emphasis on "leading large, complex initiatives autonomously" and "mentoring" clearly position this as a Staff-level or senior individual contributor role. The specific mention of Figma and AI tool fluency points to essential technical and process requirements.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Complex Experiences: Detailed case studies demonstrating end-to-end ownership of complex, high-stakes user experiences, particularly within sensitive domains (e.g., health, finance). Highlight the design process, challenges, and outcomes.

• Demonstration of AI Tool Integration: Examples showcasing how AI tools were practically applied within the design workflow (prototyping, research synthesis, ideation) and the tangible benefits achieved (e.g., speed, depth of insights, novel solutions).

• System-Level Strategy Examples: Visualizations or explanations of how you've approached system-level design challenges, including contributions to design systems, pattern libraries, or strategic product architecture.

• Trust & Sensitivity Design: Specific examples illustrating how you've designed for user trust, addressed emotional needs, and translated clinical complexity into clear, reassuring user interfaces.

Process Documentation:

• Workflow Design & Optimization: Showcase your ability to map, analyze, and optimize complex user workflows, particularly those involving multiple steps or sensitive data exchange.

• Prototyping & Iteration: Present examples of rapid prototyping (leveraging AI where applicable) and how iterative feedback loops were used to refine designs and validate solutions.

• Research Synthesis & Insights: Demonstrate how you synthesize qualitative and quantitative research (potentially AI-assisted) into actionable design insights that drive product strategy and decision-making.

📝 Enhancement Note: For a Staff Product Designer role, the portfolio is critical. It should not only showcase visual design and UX skills but also strategic thinking, leadership potential, and practical application of modern tools like AI within a robust design process. Emphasis should be placed on impact and problem-solving.

💵 Compensation & Benefits

Salary Range: $165,000 - $210,000 per year.

Benefits:

• Competitive Salary & Equity: Attractive base salary complemented by equity compensation, reflecting the senior nature of the role.

• Flexible Time Off: Unlimited Paid Time Off (PTO) policy, encouraging a healthy work-life balance.

• Wellness Focus: Inclusion of company holidays and quarterly mental health days to support employee well-being.

• Comprehensive Health Coverage: Robust medical, dental, and vision insurance plans.

• Family Support: Generous parental leave policies.

• Ownership Opportunities: Employee Stock Purchase Program (ESPP) allowing employees to invest in the company's growth.

• Retirement Savings: 401k plan with an employer matching contribution to support long-term financial planning.

• Team Connection: Offsite team retreats designed to foster collaboration and strengthen team bonds.

Working Hours: A standard 40-hour work week is implied, with flexibility inherent in a remote, unlimited PTO environment.

📝 Enhancement Note: The provided salary range aligns with Staff Product Designer roles in the US tech market, especially for remote positions with significant responsibilities. The benefits package is comprehensive and competitive, with a strong emphasis on employee well-being and long-term financial security.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health & Wellness Technology / Telehealth. Hims & Hers operates at the intersection of healthcare and technology, aiming to democratize access to personalized health solutions. This industry requires a high degree of user trust, data privacy, and adherence to regulatory considerations, influencing design and operational priorities.

Company Size: Hims & Hers is a publicly traded company (NYSE: HIMS), indicating a mature organization with established processes and a significant market presence, yet likely retaining startup agility given its rapid growth and innovation focus. This size offers opportunities for impact while providing resources and structure.

Founded: Hims & Hers was founded with a mission to destigmatize health and wellness. Its founding principles likely emphasize customer-centricity, innovation, and accessibility, shaping its approach to product development and employee culture.

Team Structure:

• Design Organization: The role implies being part of a growing design team, likely with specialized pods or squads focusing on different product areas. The Staff Designer is expected to contribute to the overall design system and mentor other designers.

• Cross-Functional Collaboration: This role requires deep partnership with Product Management, Engineering, Clinical experts, and User Research. The design team is integrated into the product development lifecycle, not siloed.

• Leadership Integration: The Staff Designer will work closely with design leadership and product leads, influencing strategy and setting design standards.

Methodology:

• Customer-Centric Design: Hims & Hers prioritizes understanding and addressing customer needs, especially in sensitive health areas, making user research and empathy foundational.

• Data-Informed Decisions: While design intuition is key, decisions are likely informed by data analytics, A/B testing, and user feedback to validate hypotheses and measure impact.

• Agile Development: The company likely employs agile methodologies, requiring designers to be adaptable, iterative, and comfortable working within fast-paced development cycles.

Company Website: https://www.hims.com

📝 Enhancement Note: The company's mission in health and wellness, especially for sensitive conditions, is a critical differentiator. This context heavily influences the design approach, requiring empathy, ethical considerations, and a focus on building trust. The integration of AI also suggests a culture that embraces technological innovation.

📈 Career & Growth Analysis

Operations Career Level: Staff Product Designer. This level signifies a senior individual contributor role, recognized for deep expertise, strategic influence, and the ability to lead complex, ambiguous projects autonomously. Staff Designers are expected to shape product direction, mentor others, and contribute to the broader design practice and culture.

Reporting Structure: The designer will likely report to a Design Manager or Director of Product Design. They will work closely with Product Managers, Engineering Leads, and potentially a dedicated UX Researcher within their product pod.

Operations Impact: The role has a significant impact on core business outcomes by designing experiences that directly influence customer acquisition, retention, adherence to treatment, and overall patient satisfaction. By improving the clarity and trustworthiness of sensitive health journeys, this role directly contributes to revenue generation and the company's mission of improving health outcomes.

Growth Opportunities:

• Technical Leadership: Opportunities to deepen expertise in specific design domains (e.g., AI-driven design, complex health systems) and become a subject matter expert.

• Strategic Influence: Potential to move into Principal or Director-level design roles, taking on broader strategic responsibilities across multiple product areas or leading larger teams.

• Cross-functional Leadership: Develop skills in influencing product strategy at a higher level and leading cross-functional initiatives that span beyond design.

• Mentorship & Culture Building: Formalize mentorship responsibilities and play a key role in shaping the design team's culture, processes, and talent development.

• AI Specialization: Grow expertise in leveraging AI for design innovation, potentially becoming a go-to person for AI-related design challenges and opportunities within the company.

📝 Enhancement Note: The "Staff" title implies a significant level of autonomy and influence. Growth opportunities should focus on deepening expertise, increasing strategic impact, and potential leadership progression, aligning with senior individual contributor career paths.

🌐 Work Environment

Office Type: Fully Remote (United States). This indicates a distributed workforce model, offering flexibility and access to talent across the country. The company emphasizes a "talent-first flexible/remote work approach."

Office Location(s): While fully remote, the company is headquartered in San Francisco, CA, and has other locations listed in Austin, TX, and New York City, NY. This suggests a hybrid work model might be available for employees located near these hubs, though the role is advertised as telecommuting.

Workspace Context:

• Digital Collaboration: Expect a highly digital work environment reliant on collaboration tools like Slack, Zoom, Figma, and project management software.

• Asynchronous Communication: Given the distributed nature, proficiency in asynchronous communication and documentation is crucial for effective collaboration.

• Dedicated Remote Setup: Employees are expected to have a suitable home office setup to maintain productivity and professionalism.

• Virtual Team Interactions: Regular virtual team meetings, design critiques, and cross-functional syncs will be part of the routine.

Work Schedule: While a standard 40-hour work week is generally expected, the remote and unlimited PTO structure suggests a degree of flexibility in managing work hours, provided deadlines and collaborative needs are met. Focus is on outcomes rather than strict adherence to office hours.

📝 Enhancement Note: The fully remote nature is a key aspect. It implies a need for strong self-discipline, excellent remote collaboration skills, and comfort with asynchronous communication. The company's commitment to a "talent-first flexible/remote work approach" suggests this is a core part of their culture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios, focusing on alignment with the core requirements (experience, AI fluency, Figma skills).

• Portfolio Presentation & Discussion: Candidates will likely present a curated selection of their work, focusing on 2-3 relevant case studies that demonstrate end-to-end ownership, strategic thinking, and experience with complex/sensitive domains. Expect deep dives into design decisions, challenges, and impact.

• Design Exercise/Challenge: A practical design challenge may be given, potentially involving a sensitive health scenario or requiring the integration of AI concepts. This could be a take-home assignment or a live working session.

• Cross-Functional Interviews: Interviews with Product Managers, Engineers, and potentially Clinical leads to assess collaboration style, communication skills, and ability to navigate trade-offs.

• Staff-Level Interview: An interview with senior design leadership or peers to evaluate strategic thinking, mentorship capabilities, influence, and cultural fit within the design organization.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your ability to handle complex, high-stakes experiences and your experience with AI tools. Prioritize quality over quantity.

• Tell a Story: For each case study, clearly articulate the problem, your role, the constraints, your process (highlighting AI use), the solutions, and the measurable outcomes or impact. Focus on the "why" behind your decisions.

• Demonstrate AI Application: Clearly show how you used AI tools and the specific benefits derived from their use. Be ready to discuss your opinions on AI's role in design.

• Showcase Trust & Empathy: Highlight how your designs address user sensitivity, build trust, and simplify complex health information.

• System Thinking: Include examples of how you’ve contributed to or leveraged design systems and scalable patterns.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with Hims & Hers' products, target audience, and the sensitive nature of their core treatments.

• Practice AI Integration: Be ready to discuss and potentially demonstrate how you'd use AI tools to solve a given design problem efficiently.

• Focus on Trade-offs: Prepare to discuss how you would balance user needs, business goals, clinical requirements, and technical constraints.

• Articulate Your Rationale: Clearly explain your design choices and strategic thinking, especially under pressure.

📝 Enhancement Note: The interview process for a Staff-level role will be rigorous, focusing not just on craft but on strategic thinking, leadership, and mentorship. The portfolio presentation and any design challenges will be key opportunities to demonstrate these senior-level capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required skill, indicating it's the primary tool for UI design, prototyping, and collaboration. Expect advanced usage in component creation, auto layout, and design system management.

• AI Design Tools: A significant emphasis is placed on using AI tools. This could include generative AI platforms (e.g., Midjourney, Stable Diffusion for ideation), AI-powered prototyping tools, AI assistants for research synthesis, or AI features within existing design software. Specific tools are not prescribed, encouraging experimentation.

• Prototyping Tools: Beyond Figma, other prototyping tools might be used for specific fidelity needs or integrations.

Analytics & Reporting:

• Product Analytics Platforms: Likely tools such as Amplitude, Mixpanel, or Google Analytics to track user behavior, feature adoption, and conversion funnels within the product.

• Data Visualization Tools: Potentially Tableau, Looker, or in-house dashboards for reporting on key design metrics and user engagement.

CRM & Automation:

• CRM Systems: While not directly a designer's tool, understanding how CRM data (e.g., Salesforce) might inform user segmentation or personalization efforts could be beneficial.

• Project Management & Collaboration: Tools like Jira, Asana, or Trello for managing design tasks and workflows; Slack for real-time communication.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. The role also requires a proactive and experimental approach to integrating various AI tools into the design workflow. Familiarity with product analytics and common cross-functional tools is also expected.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A deep commitment to understanding and serving the customer, particularly in the context of sensitive health needs. Design decisions should prioritize user well-being, trust, and positive outcomes.

• Innovation & Experimentation: A culture that encourages exploring new technologies (like AI) and pushing creative boundaries to find novel solutions. Bias towards action and learning from experimentation.

• Data-Driven Approach: While valuing design intuition, decisions are informed by data, research, and measurable impact. A focus on metrics that matter for user health and business success.

• Collaboration & Transparency: Open communication and a willingness to share work, feedback, and insights across teams to achieve collective goals.

• Accountability & Ownership: Taking responsibility for the end-to-end success of design initiatives and driving them to completion with a strong sense of ownership.

Collaboration Style:

• Cross-Functional Partnership: A highly collaborative environment where designers work hand-in-hand with Product, Engineering, Clinical, and Research teams as integral members of product development squads.

• Constructive Feedback Culture: Designers are expected to both give and receive feedback openly and constructively, fostering continuous improvement in craft and process.

• Shared Design Knowledge: A commitment to contributing to and leveraging shared design systems, patterns, and best practices to ensure consistency and efficiency across the product portfolio.

📝 Enhancement Note: The company's mission in health and wellness heavily influences its values, emphasizing empathy, trust, and user well-being. The integration of AI suggests a forward-thinking, experimental mindset.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Sensitivity & Trust: The primary challenge is creating digital experiences that are reassuring, trustworthy, and easy to navigate for users dealing with sensitive health issues, where a single misstep can erode confidence.

• Translating Clinical Complexity: Simplifying intricate medical information and treatment protocols into clear, actionable user interfaces requires deep empathy and strong communication design skills.

• Integrating AI Effectively: Navigating the hype vs. reality of AI in design, identifying genuinely useful applications, and integrating them seamlessly into existing workflows and design systems without compromising quality or user experience.

• Leading Ambiguous Projects: Taking ownership of large, ill-defined problems and driving them forward autonomously, requiring excellent problem-framing and strategic thinking skills.

• Balancing Diverse Stakeholder Needs: Effectively mediating between the needs of users, clinical requirements, business goals, and engineering constraints.

Learning & Development Opportunities:

• Deepening AI Design Expertise: Opportunities to become a specialist in leveraging AI for product design, exploring new tools and methodologies.

• Healthcare Product Innovation: Gaining in-depth experience in the rapidly evolving telehealth and digital health space, understanding unique user needs and regulatory landscapes.

• Strategic Design Leadership: Developing skills in influencing product strategy, mentoring senior designers, and contributing to the overall design vision and culture.

• Cross-functional Acumen: Enhancing collaboration and influence skills across Product, Engineering, and Clinical domains.

• Contribution to Design Systems: Playing a key role in scaling and evolving the company's design system, impacting a broad range of products and user experiences.

📝 Enhancement Note: The challenges are directly tied to the nature of Hims & Hers' business and the seniority of the role. Growth opportunities focus on specialization in emerging areas like AI and deepening strategic leadership within a high-impact industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex, high-stakes experience you designed end-to-end. What were the biggest challenges, and how did you overcome them? What was the impact?" (Focus on your process, decision-making, and outcomes.)

• "How have you used AI tools in your design process? Can you walk us through a specific example where AI helped you achieve a better outcome faster?" (Be ready to discuss specific tools, your methodology, and critical evaluation of AI's utility.)

• "Imagine you need to design an intake flow for a highly sensitive health condition. What are the critical considerations for building user trust and ensuring clarity?" (Demonstrate your understanding of designing for trust and sensitive contexts.) Company & Culture Questions:

• "What excites you about Hims & Hers' mission and our approach to healthcare?" (Research the company's values, recent news, and product offerings.)

• "How do you approach collaborating with Product Managers and Engineers, especially when there are differing opinions on design direction?" (Highlight your communication, negotiation, and partnership skills.)

• "How do you balance the need for a robust design system with the desire to innovate and explore new interaction patterns?" (Show your understanding of design system principles and pragmatic innovation.) Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly articulate the problem, your role, the solution, and the quantifiable results or learnings. Use metrics where possible.

• Showcase Your Process: Walk through your design thinking, emphasizing how you arrived at your solutions. Specifically highlight where and how you leveraged AI tools.

• Be Ready for Deep Dives: Expect detailed questions about your Wireframes, prototypes, and final UI. Be prepared to justify every decision.

• Demonstrate Leadership: Frame your contributions in terms of ownership, influence, and mentorship, especially when discussing team dynamics or project leadership.

• Connect to Hims & Hers: Where possible, draw parallels between your experience and the challenges Hims & Hers faces, demonstrating you've thought about how your skills apply to their specific context.

📝 Enhancement Note: Prepare to discuss your experience with AI tools in detail, as this is a key differentiator. The interview will likely assess not only your design craft but also your strategic thinking, leadership potential, and ability to navigate complex, sensitive product domains.

📌 Application Steps

To apply for this Staff Product Designer position:

• Submit your application through the provided Ashby link, ensuring all required fields are completed accurately.

• Curate Your Portfolio: Select 2-3 of your most relevant case studies that highlight end-to-end ownership of complex user experiences, showcase your proficiency with Figma, and critically, demonstrate your practical application and insights regarding AI tools in the design process.

• Tailor Your Resume: Optimize your resume to emphasize your 8+ years of experience in consumer-facing product design, specific achievements in high-stakes or sensitive contexts, and any experience with telehealth or healthcare products. Ensure keywords like "product design," "UX design," "Figma," and "AI tooling" are naturally integrated.

• Prepare Your Presentation: Rehearse your portfolio walkthrough. Be ready to articulate your design process, strategic rationale, and the impact of your work, with a specific focus on how you've leveraged AI and designed for trust.

• Research Hims & Hers: Thoroughly understand the company's mission, products (especially core treatments), target audience, and their commitment to innovation and user well-being. Be prepared to discuss how your skills align with their values and challenges.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.