Staff Product Designer

📍 Job Overview

Job Title: Staff Product Designer

Company: ServiceTitan

Location: Bengaluru, Karnataka, India

Job Type: Full time

Category: Product Design / UX/UI

Date Posted: 2026-09-16

Experience Level: 10+ years

Remote Status: On-site

🚀 Role Summary

• Lead the design of AI-first product experiences for ServiceTitan's Titan Intelligence platform, focusing on human-AI interaction and agentic workflows.

• Drive end-to-end product design processes, from discovery research and ideation to high-fidelity prototyping and shipped solutions within a fast-paced, agile environment.

• Mentor and guide junior designers, fostering a culture of user empathy, strong decision-making, and innovative problem-solving.

• Collaborate closely with cross-functional teams (Product Management, Engineering, Research) to ensure seamless integration and impactful delivery of AI-driven features across desktop, tablet, and mobile touchpoints.

• Shape the future of AI-first product design at ServiceTitan's growing Bangalore hub, influencing product strategy and roadmap discussions.

📝 Enhancement Note: This role is explicitly focused on AI-first product design, emphasizing "Titan Intelligence" and "agentic workflows." The seniority ("Staff" level) and mentorship requirement indicate a leadership component, requiring not just design execution but also strategic influence and team development. The mention of "thousands of our users" and the home services industry context suggests a need for deep user understanding and domain expertise.

📈 Primary Responsibilities

• Design and evolve human-AI interaction patterns, focusing on trust, confidence cues, human-in-the-loop review, and graceful error handling for AI-driven features.

• Conduct in-depth user discovery research, including interviews and journey mapping, to understand pain points and user comfort levels with AI technologies.

• Develop comprehensive task flows, wireframes, mockups, and interactive prototypes using tools like Figma, leveraging AI-assisted design tools to accelerate iteration.

• Validate product ideas and AI feature outputs through experimental design and research, ensuring usefulness, trustworthiness, and seamless integration into existing workflows.

• Collaborate with Product Managers and Engineers to define product strategy, roadmap priorities, and ensure the successful launch of high-quality, user-centric features.

• Actively participate in design reviews, providing constructive feedback and advocating for user needs, especially as AI impacts traditional user workflows.

• Champion user empathy and design thinking principles across product teams, ensuring a consistent and delightful user experience.

• Mentor junior designers, helping them develop strong decision-making skills, contextual understanding, and a deep appreciation for user needs within the home services domain.

• Represent the user's voice in strategic product discussions and roadmap planning sessions.

• Drive innovation by exploring new AI applications and design paradigms that can enhance the ServiceTitan platform.

📝 Enhancement Note: The responsibilities clearly highlight a blend of hands-on design execution, strategic product input, and leadership/mentorship. The emphasis on "AI-first," "human-AI interaction," and "agentic workflows" is critical. The expectation to "ship dozens of new features every month" indicates a need for efficiency and a robust design process.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field is typically expected for a Staff-level Product Designer.

Experience: Minimum of 10+ years of experience in Product Design, with a significant focus on B2B SaaS or enterprise platforms. Proven experience designing AI-powered or AI-assisted product features (e.g., generative AI, recommendation systems, copilots, agentic workflows) is essential.

Required Skills:

• Extensive experience in User Experience (UX) research, user journey mapping, and task flow definition.

• Proficient in interaction design and visual design principles for complex B2B applications.

• Demonstrated ability to design and prototype AI-driven and agentic workflows, with a clear understanding of human-AI interaction patterns.

• Strong command of design and prototyping tools, with specific proficiency in Figma.

• Experience working in fast-paced, agile, startup-like environments with a self-starter mindset.

• Excellent communication, presentation, and storytelling skills, capable of articulating design rationale to diverse stakeholders.

• Proven leadership qualities and experience mentoring junior designers.

• High attention to detail in both visual design and microcopy.

• Experience in end-to-end product ownership, from discovery to shipped solution. Preferred Skills:

• Experience designing for the home services industry or similar field service management software.

• Familiarity with AI-assisted design and prototyping tools beyond standard Figma capabilities.

• Experience with A/B testing and experimental design for feature validation.

• A strong point of view on how to make AI experiences trustworthy, useful, and integrated seamlessly.

• Experience in strategic product roadmap discussions and influencing product direction.

• Direct experience managing a team of two or more people (as indicated by the "at least one year" requirement).

📝 Enhancement Note: The "10+" years of experience and the "Staff" title strongly suggest a need for deep expertise, strategic thinking, and leadership. The explicit requirement for AI-design experience is a key differentiator. The mention of "at least one year of experience directly managing a team" is a critical qualification for the "Staff" level and leadership aspect.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 10+ years of professional product design work, with a strong emphasis on B2B SaaS or enterprise platforms.

• Specific case studies demonstrating end-to-end product design ownership, from initial problem discovery through to shipped solutions.

• Detailed examples of designing AI-powered or AI-assisted product features, including generative AI, recommendation systems, copilots, or agentic workflows.

• Projects that highlight expertise in human-AI interaction patterns, including confidence and trust cues, human-in-the-loop review, and handling AI uncertainty.

• Demonstrations of user journey mapping, task flow creation, and the user research process used to inform design decisions.

• Prototypes and visual designs that exemplify simple, elegant solutions to complex, ambiguous product problems.

• Evidence of using AI-assisted design and prototyping tools to accelerate iteration and concept validation.

• Examples of collaboration with cross-functional teams (Product, Engineering, Research) and how design decisions were influenced by these partnerships. Process Documentation:

• Case studies should clearly articulate the design process followed, including discovery research methodologies, ideation techniques, and iteration cycles.

• Document the approach to user validation, including experimental design and research methods used to test AI feature outputs for usefulness and trust.

• Showcase the integration of AI capabilities into core product workflows, explaining the rationale and impact of these integrations.

• Detail how user feedback and data were used to refine designs and ensure high-quality, shippable solutions.

• Include examples of how user empathy was cultivated and advocated for, particularly concerning the adoption of AI features.

📝 Enhancement Note: The portfolio must be heavily weighted towards AI-driven design and B2B SaaS. The "Staff" level implies a need for strategic thinking and leadership demonstration within the portfolio, not just execution. The emphasis on "end-to-end ownership" and "shipping features" means showcasing results and impact is crucial.

💵 Compensation & Benefits

Salary Range: For a Staff Product Designer with 10+ years of experience in Bengaluru, India, the estimated annual salary range would typically fall between ₹25,00,000 and ₹45,00,000 (approximately $30,000 - $54,000 USD, depending on current exchange rates). This range is an estimate based on industry benchmarks for senior design roles in major tech hubs in India, considering the complexity and leadership expectations of a Staff-level position, especially one focused on AI.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Paid time off, including vacation days, sick leave, and public holidays.

• Provident Fund (PF) and other statutory benefits as per Indian labor laws.

• Opportunities for professional development, including training, conferences, and workshops.

• Potential for stock options or performance-based bonuses.

• Access to state-of-the-art design tools and technologies.

• Collaborative work environment with a focus on innovation and employee well-being.

• Employee Assistance Program (EAP) for mental health and well-being support.

• Meal vouchers or subsidized cafeteria services.

Working Hours: The standard working hours are typically 40 hours per week, aligning with the standard 5-day work week. However, given the fast-paced nature of the role and the company's emphasis on shipping features quickly, flexibility may be required to meet project deadlines and collaborate effectively with global teams.

📝 Enhancement Note: Salary is estimated based on industry standards for a Staff Product Designer in Bengaluru, India. The range reflects the significant experience and leadership responsibilities. Benefits are typical for a multinational tech company operating in India.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Technology (specifically, SaaS for the home services industry). ServiceTitan is a leader in providing software solutions for home and commercial service businesses, aiming to digitize and streamline operations for contractors.

Company Size: ServiceTitan is a large, rapidly growing technology company, indicating a robust organizational structure with ample resources and opportunities for impact.

Founded: ServiceTitan was founded in 2012, suggesting a company with established processes but still retaining a dynamic, growth-oriented culture characteristic of successful tech scale-ups.

Team Structure:

• The Experience Design (XD) team is integral to ServiceTitan's mission, working across product lines to deliver innovative solutions.

• The Bangalore design team is actively being built out, offering a unique opportunity to contribute to its growth and shape its culture.

• Designers work in close-knit, cross-functional teams alongside Product Managers, Engineers, and Researchers, following agile development methodologies.

• This role involves acting as a mentor and coach to more junior designers, suggesting a hierarchical or mentorship structure within the design team. Methodology:

• ServiceTitan embraces agile development and design thinking.

• A strong emphasis is placed on data-driven decision-making and customer success as key metrics.

• The company is actively integrating AI ("Titan Intelligence") into its core product offerings, implying a forward-thinking approach to technology adoption.

• Design processes involve discovery research, user interviews, journey mapping, whiteboarding, wireframing, and prototyping, with a focus on rapid iteration and validation.

Company Website: https://www.servicetitan.com/

📝 Enhancement Note: The company culture is described as focused on employee growth ("best place our Titans have ever worked"), innovation, and customer success. The Bangalore hub is a strategic expansion, offering a chance to influence the local design community. The AI focus is a significant cultural and strategic driver.

📈 Career & Growth Analysis

Operations Career Level: Staff Product Designer. This level signifies a senior individual contributor with significant autonomy, strategic influence, and a strong track record of delivering complex projects. It involves deep domain expertise, leadership in design execution, and the ability to mentor and guide other designers.

Reporting Structure: The Staff Product Designer will likely report to a Design Manager or Director of Product Design. They will also work closely with Product Managers and Engineering Leads on specific product initiatives. A key aspect of this role is mentoring junior designers, indicating a dotted-line leadership responsibility.

Operations Impact: This role has a direct impact on the usability, adoption, and effectiveness of ServiceTitan's AI platform (Titan Intelligence). By designing intuitive and trustworthy AI experiences, the Staff Product Designer will significantly influence customer success, operational efficiency for users, and the overall competitive advantage of ServiceTitan's product suite. Their work will shape how thousands of users interact with AI daily.

Growth Opportunities:

• Leadership: Transition into a formal management role (e.g., Design Manager) or deepen expertise as a Principal Product Designer, leading strategic initiatives.

• Specialization: Become a recognized expert in AI-first product design, human-AI interaction, or a specific domain within the home services industry.

• Strategic Influence: Play a more significant role in product strategy, roadmap planning, and influencing the overall design vision for ServiceTitan.

• Mentorship: Develop strong coaching and mentorship skills, contributing to the growth and development of the Bangalore design team.

• Innovation: Lead design explorations for new AI applications and technologies, driving innovation within the company.

📝 Enhancement Note: The "Staff" title signifies a senior position with significant autonomy and influence. The growth opportunities are geared towards leadership, deeper specialization in AI design, and strategic product input.

🌐 Work Environment

Office Type: The role is described as "On-site," indicating a physical office presence in Bengaluru, Karnataka. This suggests a collaborative office environment designed to foster teamwork and direct interaction.

Office Location(s): Bengaluru, Karnataka, India. This is a major tech hub in India, offering access to a strong talent pool and a vibrant ecosystem.

Workspace Context:

• The work environment is described as "positive, collaborative" and "agile," encouraging close partnerships between design, product, and engineering.

• The Bangalore hub is a growing design team, suggesting an environment that is both established and evolving, offering opportunities to contribute to its development.

• Access to modern design tools and technologies, including AI-assisted prototyping tools, will be available.

• The culture aims to be "human," encouraging diverse perspectives and collaborative problem-solving.

Work Schedule: Standard 40-hour work week, but with the expectation of flexibility to meet project demands and collaborate with teams in different time zones. This allows for efficient process execution and data analysis while accommodating global team interactions.

📝 Enhancement Note: The on-site requirement suggests a preference for in-person collaboration, which is often beneficial for complex design work and team building. The growth of the Bangalore hub may mean a dynamic and evolving workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, cultural fit, and interest in the role.

• Hiring Manager Interview: Discussion with the hiring manager (likely a Design Manager) to delve deeper into experience, leadership capabilities, and AI design expertise.

• Portfolio Presentation: A dedicated session where the candidate presents their portfolio, showcasing 2-3 key projects that highlight their skills in AI-first design, B2B SaaS, end-to-end ownership, and mentorship. This is a critical stage for demonstrating design rationale and impact.

• Cross-functional Interviews: Interviews with Product Managers, Engineers, and potentially other senior designers to assess collaboration skills, technical understanding, and strategic thinking.

• Executive/Leadership Interview: A final interview with a senior leader (e.g., Head of Design, VP of Product) to evaluate overall fit, strategic vision, and leadership potential.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your AI-first design experience, B2B SaaS work, and leadership/mentorship capabilities. Prioritize quality over quantity.

• Tell a Story: For each project, clearly articulate the problem, your role, the design process, key challenges faced, your solutions, and the measurable impact (metrics, user feedback).

• Highlight AI Expertise: Specifically detail your approach to human-AI interaction, agentic workflows, and building trust in AI features. Use visuals to illustrate these complex concepts.

• Showcase Process: Detail your discovery research, user journey mapping, wireframing, prototyping, and validation methods. Explain why you chose certain approaches.

• Demonstrate Leadership: Include examples of how you've mentored junior designers, influenced product strategy, or led design initiatives.

• Be Concise and Engaging: Practice your presentation to ensure it flows well and fits within the allotted time. Be prepared to answer in-depth questions about your decisions.

Challenge Preparation:

• Design Challenge: Be prepared for a design challenge, which could be a take-home assignment or an in-person exercise. This might involve analyzing a complex problem, proposing AI-driven solutions, and presenting your rationale.

• AI Scenario: Expect questions related to ethical AI design, user trust in AI, and designing for ambiguity in AI outputs.

• Collaboration Scenarios: Prepare to discuss how you would collaborate with engineering and product management to bring complex AI features to market efficiently.

• Mentorship Examples: Be ready to share specific examples of how you've mentored designers and helped them grow.

📝 Enhancement Note: The interview process is likely multi-stage, with a strong emphasis on portfolio review and demonstrating AI design capabilities. Preparation for a design challenge that incorporates AI is highly probable.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, UI design, prototyping, and collaboration.

• Prototyping Tools: Beyond Figma, familiarity with advanced prototyping tools that may integrate with AI or offer richer interaction capabilities.

• AI-Assisted Design Tools: Experience with emerging AI tools that can speed up ideation, asset generation, or workflow automation within the design process.

• Collaboration Tools: Tools like Slack, Jira, Confluence for team communication, project tracking, and documentation.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools used to track user behavior and product adoption (e.g., Amplitude, Mixpanel, Google Analytics) to inform design decisions.

• A/B Testing Platforms: Experience with tools for running experiments and validating design hypotheses.

• Data Visualization Tools: Ability to interpret data from reports and dashboards to understand user engagement and feature performance.

CRM & Automation:

• While not directly designing within CRM/automation systems, an understanding of how B2B SaaS platforms integrate with or function alongside CRMs (like Salesforce) is beneficial. Awareness of workflow automation principles is also valuable.

📝 Enhancement Note: Proficiency in Figma is a given. The emphasis on AI-first design suggests a keen interest and potential experience with emerging AI tools in the design workflow. An understanding of how design impacts user adoption and business metrics is critical.

👥 Team Culture & Values

Operations Values:

• Innovation & AI-First: A commitment to leveraging AI to solve complex problems and create groundbreaking user experiences.

• Customer Success: A deep focus on understanding and improving the lives of ServiceTitan's users, making their work easier and more efficient.

• Collaboration & Teamwork: A belief in working together across disciplines to achieve shared goals, fostering a positive and supportive environment.

• User Empathy: A dedication to understanding user needs, pain points, and perspectives, advocating for them throughout the design process.

• Speed & Agility: A drive to iterate quickly, ship valuable features, and adapt to changing market demands.

• Continuous Learning: An encouragement for employees to constantly learn, grow, and stay ahead of industry trends, especially in AI.

Collaboration Style:

• Cross-functional Partnership: Close collaboration with Product Managers and Engineers is fundamental, ensuring design solutions are technically feasible, strategically aligned, and meet business objectives.

• Open Communication: A culture of open dialogue, constructive feedback, and knowledge sharing, particularly within the design team and with cross-functional partners.

• User-Centric Advocacy: Designers act as advocates for the user, bringing their insights and needs into product strategy and decision-making discussions.

• Mentorship & Coaching: An environment where senior members actively support and develop junior team members, fostering collective growth.

📝 Enhancement Note: The company culture strongly emphasizes innovation, particularly in AI, and customer-centricity. The collaborative style is essential for navigating complex product development cycles in a fast-paced environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI Trust: Creating AI experiences that users trust and feel comfortable using, especially when dealing with complex or critical tasks in the home services industry.

• Balancing Speed and Quality: Shipping features rapidly in an agile environment while maintaining high design quality and user-centricity.

• Integrating AI Seamlessly: Ensuring AI features are not add-ons but core components that enhance the user experience naturally.

• Mentoring and Leadership: Effectively guiding and developing junior designers while also managing personal design responsibilities.

• Rapidly Evolving AI Landscape: Staying abreast of the fast-paced advancements in AI technology and adapting design strategies accordingly.

Learning & Development Opportunities:

• AI Design Specialization: Deepen expertise in cutting-edge AI design patterns, ethical AI considerations, and human-AI interaction principles.

• Industry Leadership: Gain visibility and influence within the home services tech industry through impactful design work and potential thought leadership.

• Cross-functional Skill Development: Enhance understanding of product management, engineering processes, and AI/ML technologies.

• Mentorship Program: Participate in and potentially lead mentorship initiatives, honing leadership and coaching skills.

• Exposure to Global Teams: Collaborate with diverse teams across different geographies, broadening perspectives and learning new approaches.

📝 Enhancement Note: The primary challenges revolve around the novelty and complexity of AI design, balancing speed with quality, and the leadership demands of the role. Opportunities are geared towards becoming a leader in AI design and product strategy.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex B2B product problem you solved using AI. What was your design process, and what was the outcome?" (Focus on detailing your AI design methodology, user research, iteration, and measurable impact.)

• "How do you build trust in AI-driven features? Can you share an example of a trust-building pattern you've designed?" (Prepare to discuss confidence cues, transparency, human-in-the-loop mechanisms, and error handling.)

• "Walk us through a time you had to mentor a junior designer. What was the situation, your approach, and the results?" (Highlight your coaching style, ability to provide constructive feedback, and impact on the mentee's growth.)

• "How would you approach designing for an agentic workflow in the home services industry? What are the key considerations?" (Think about user control, AI autonomy, feedback loops, and potential failure points.)

• "Imagine we want to integrate generative AI into our scheduling tool. What are the first steps you would take as a designer?" (Focus on user needs, potential AI applications, research, and initial ideation.) Company & Culture Questions:

• "What interests you about ServiceTitan and our mission in the home services industry?" (Research ServiceTitan's impact, values, and recent news.)

• "How do you see AI transforming the home services industry, and how can design play a role?" (Connect your AI design expertise to the company's domain.)

• "Describe your ideal collaborative environment. How do you ensure effective partnerships with product and engineering?" (Emphasize your teamwork and communication skills.) Portfolio Presentation Strategy:

• Structure: For each project, clearly outline: Problem Statement, Your Role, Target Users, Design Process (Research, Ideation, Prototyping, Testing), Key Decisions & Rationale (especially for AI aspects), Challenges, Solutions, and Outcomes/Impact (with metrics if possible).

• AI Focus: Dedicate specific slides or sections to your AI design process and the unique challenges and solutions related to human-AI interaction.

• Visuals: Use high-quality mockups, prototypes, user journey maps, and flow diagrams to illustrate your work. Show the evolution of your designs.

• Storytelling: Weave a narrative that demonstrates your problem-solving skills, strategic thinking, and ability to drive impact.

• Conciseness: Be prepared to present your key projects within a defined timeframe (e.g., 30-45 minutes), leaving ample time for Q&A. Practice your delivery.

📝 Enhancement Note: Interview preparation should focus on demonstrating deep expertise in AI design, B2B SaaS, leadership, and the ability to articulate complex design decisions clearly and strategically.

📌 Application Steps

To apply for this Staff Product Designer position:

• Submit your application through the ServiceTitan careers portal at https://servicetitan.wd1.myworkdayjobs.com/ServiceTitan/job/India-Bengaluru-Karnataka/Staff-Product-Designer_JR116022.

• Curate Your Portfolio: Select 2-3 of your strongest B2B SaaS and AI-first design projects. Ensure they clearly demonstrate end-to-end ownership, human-AI interaction design, and your mentorship experience. Quantify impact where possible.

• Tailor Your Resume: Highlight keywords related to AI design, B2B SaaS, UX research, interaction design, Figma, leadership, and mentorship. Quantify achievements and responsibilities, especially those aligning with the "Staff" level.

• Prepare Your Presentation: Practice presenting your portfolio projects concisely and engagingly, focusing on your design rationale, process, and the impact of your work, particularly concerning AI features.

• Research ServiceTitan: Understand their mission, the home services industry they serve, and their commitment to AI ("Titan Intelligence"). This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.