Staff Product Designer

📍 Job Overview

Job Title: Staff Product Designer

Company: ServiceTitan

Location: US CA Remote (California, United States)

Job Type: FULL_TIME

Category: Product Design / User Experience (UX)

Date Posted: 2026-06-26

Experience Level: 10+ Years

🚀 Role Summary

• Drive the end-to-end design process for complex Back Office and Commercial SaaS experiences within the home services industry.

• Lead and mentor junior designers, fostering a culture of collaboration, empathy, and user advocacy.

• Leverage AI tools fluently to accelerate prototyping, explore innovative solutions, and enhance design workflows.

• Partner closely with Product Management, Engineering, and Research to deliver high-impact, user-centered product features across desktop, tablet, and mobile touchpoints.

• Represent the user in strategic product discussions, influencing the product roadmap and ensuring a cohesive, high-quality user experience.

📝 Enhancement Note: The "Staff" title indicates a senior individual contributor role, requiring significant autonomy, strategic thinking, and the ability to mentor others. The focus on "Back Office and Commercial experiences" suggests a need for deep understanding of financial and operational workflows within businesses, rather than purely customer-facing or marketing interfaces. The explicit mention of AI tools highlights a forward-thinking approach to design and a requirement for candidates to be comfortable with emerging technologies.

📈 Primary Responsibilities

• Conduct in-depth user discovery research, including interviews and observational studies, to identify pain points and unmet needs in financial and operational workflows.

• Develop comprehensive user journey maps, task flows, and information architecture to define intuitive and efficient user experiences.

• Create high-fidelity mockups and interactive prototypes using Figma and other design tools to visualize and test design solutions.

• Actively participate in and lead whiteboarding sessions to brainstorm and iterate on complex workflow designs.

• Collaborate with engineering teams to ensure accurate implementation of designs, maintaining design integrity and quality standards.

• Champion human-centered design principles by advocating for user needs in product strategy and roadmap discussions.

• Provide constructive feedback and mentorship to junior designers, fostering their growth in empathy, decision-making, and design execution.

• Utilize AI tools to enhance design processes, such as rapid ideation, content generation, or preliminary layout suggestions.

• Partner effectively with cross-functional teams across different time zones, ensuring clear and concise asynchronous communication.

• Validate product ideas and design iterations through experimental design and user testing methodologies.

• Contribute to the continuous improvement of design processes and best practices within the Experience Design (XD) team.

• Review and provide feedback on design work from other team members to ensure consistency and quality across the product.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic leadership, hands-on design execution, and cross-functional collaboration. The explicit mention of "Back Office and Commercial experiences" suggests that the ideal candidate will have experience designing for complex business operations, financial systems, or enterprise-level software where efficiency, data accuracy, and workflow management are paramount. The emphasis on AI tools indicates a requirement for candidates to be adaptable and proficient in integrating new technologies into their design practice.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in HCI, Interaction Design, Graphic Design, or a related field, or equivalent practical experience, is generally expected for a Staff level role in design.

Experience: A minimum of 10+ years of professional experience in product design, UX design, or interaction design, with a significant portion focused on modern SaaS or enterprise platforms.

Required Skills:

• Proven experience designing complex SaaS or enterprise platforms, demonstrating a deep understanding of user-centered design principles in a business context.

• An outstanding portfolio showcasing a robust range of UX, interaction design, visual design, and idea generation through prototyping.

• Demonstrated proficiency in AI experience design, understanding how to create trustworthy, controllable, and clear agentic workflows for users.

• Exceptional ability to solve complex product problems with elegant and simple design solutions, balancing strategy, research, information architecture, and interaction design.

• Expert knowledge and practical application of the end-to-end iterative design process, including user research, user stories, journey mapping, wireframing, prototyping, user testing, and high-fidelity visual design.

• Strong experience collaborating with product managers, engineers, and researchers to bring designs from concept to shippable product.

• Excellent communication, presentation, and storytelling skills, with the ability to articulate the "why" behind design rationale to diverse stakeholders.

• Proficiency in using remote collaboration tools for whiteboarding, wireframing, and design in Figma.

• Experience with asynchronous communication and a collaborative, low-ego working style, particularly when working across time zones. Preferred Skills:

• Experience designing for financial or operational back-office systems.

• Familiarity with the home services industry or similar vertical markets.

• Experience in mentoring or coaching junior designers.

• Knowledge of agile development methodologies.

• Experience with A/B testing and data-driven design optimization.

📝 Enhancement Note: The "10+" years of experience requirement, coupled with the "Staff" title, signifies a need for a seasoned designer who can operate independently, influence product strategy, and mentor others. The emphasis on AI experience design is a critical differentiator, suggesting that candidates who can demonstrate practical application of AI in their design process will be highly favored. The portfolio requirement is paramount, needing to showcase not just aesthetic skill but also strategic thinking, problem-solving capabilities, and the ability to drive impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3-5 significant projects that demonstrate end-to-end design ownership.

• Projects should highlight complex problem-solving within SaaS or enterprise platforms, with a clear focus on business operations or financial workflows.

• For each project, include detailed case studies outlining:

  • The problem statement and business objectives.
  • Your specific role and contributions.
  • The design process undertaken (research, ideation, prototyping, testing, iteration).
  • Key design decisions and rationale, with a focus on user-centricity and business impact.
  • High-fidelity mockups and interactive prototypes (links to prototypes are encouraged).
  • Measurable outcomes or impact achieved (e.g., improved efficiency, reduced errors, increased adoption), supported by data where possible.

• Specific examples of AI tool integration within the design process, demonstrating how AI was leveraged for faster prototyping, idea exploration, or workflow enhancement.

• Evidence of designing for multiple touchpoints (desktop, tablet, mobile) and complex user flows. Process Documentation:

• Case studies should clearly articulate the design process followed, emphasizing iterative refinement and user feedback integration.

• Include examples of how user research was translated into actionable design insights and strategic product decisions.

• Demonstrate proficiency in documenting complex workflows and information architecture.

• Showcase how designs were validated through user testing and how feedback informed subsequent iterations.

📝 Enhancement Note: For a Staff Product Designer role, the portfolio is not just a showcase of work but a demonstration of strategic thinking, leadership potential, and process maturity. Candidates should be prepared to articulate the "why" behind their design choices and quantify the impact of their work. The inclusion of AI in design processes needs to be a visible theme within the portfolio.

💵 Compensation & Benefits

Salary Range:

• Zone 1 (CA, CT, DC, MD, MA, NJ, NY, VA, WA): $179,900 USD - $269,900 USD per year

• Zone 2 (All other US locations): $168,200 USD - $252,200 USD per year

Benefits:

• Health & Wellness: Company-paid medical, dental, and vision insurance (90% coverage for dependents, with 100% employer-paid options), FSA and HSA, telehealth options with One Medical membership.

• Financial Security: 401k match, financial planning tools, legal advisory services.

• Work-Life Balance: Flextime, flexible time off, autonomous work support.

• Professional Development: Comprehensive onboarding program, leadership training for all levels, ongoing learning and development opportunities.

• Recognition & Rewards: Bonusly peer-nominated awards, recognition for great work.

• Family Support: Parental leave and support, up to $20k in fertility services (IUI, IVF), surrogacy and adoption reimbursement, Maven Maternity support, Maven Milk shipping.

• Other Perks: Pet insurance, legal advisory services.

• Compensation Structure: Annual bonus and equity are part of the total compensation package.

Working Hours: 40 hours per week (Full-Time). The company promotes flextime and autonomous work, suggesting flexibility within these hours.

📝 Enhancement Note: The salary ranges provided are specific to US locations and are broken down by cost-of-living zones. The extensive benefits package highlights ServiceTitan's commitment to employee well-being and support across various life stages. The inclusion of annual bonus and equity alongside base salary indicates a comprehensive total compensation strategy.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Technology, specifically focused on the Home Services industry. ServiceTitan provides a cloud-based software platform designed to help trades businesses manage their operations, customer service, and financials.

Company Size: ServiceTitan is a rapidly growing company, indicated by its status as one of "LA's fastest growing startups" and its large employee base (implied by the scale of benefits and the Staff level role). They are a significant player in the SaaS market.

Founded: Founded in 2012, ServiceTitan has a history of innovation and growth, establishing itself as a leader in its niche.

Team Structure:

• The Experience Design (XD) team is a core part of ServiceTitan's product development.

• Designers work closely with Product Managers, Engineers, Product Marketers, and UX Researchers.

• This role involves collaboration with multiple disciplines and teams, often across different time zones.

• The "Staff" level implies a senior position within the design team, with expectations of leading design initiatives and mentoring junior members. Methodology:

• Agile development and Design Thinking are embraced, leading to frequent feature releases.

• A strong focus on customer success and real impact is measured by customer outcomes.

• Data-driven solutions are preferred, with an emphasis on understanding user problems and pain points.

• AI tools are integrated into everyday workflows for efficiency and innovation.

• Emphasis on experimental design and research approaches for validating product ideas.

Company Website: https://www.servicetitan.com/

📝 Enhancement Note: ServiceTitan positions itself as a company that values its employees ("best place our Titans have ever worked") and fosters a culture of innovation and impact. The focus on the home services industry means designers are solving real-world problems for businesses that are often underserved by technology. The integration of AI is a key cultural and methodological aspect.

📈 Career & Growth Analysis

Operations Career Level: Staff Product Designer. This is a senior individual contributor role, typically a step below Principal or Director level. It signifies a level of expertise where the designer is expected to lead complex projects, influence product strategy, mentor others, and be a subject matter expert in specific domains or technologies (like AI design).

Reporting Structure: While not explicitly stated, a Staff Product Designer typically reports to a Design Manager, Director of Design, or Head of Product. They will work collaboratively with Product Managers and Engineering Leads for specific product areas.

Operations Impact:

• The designer's work directly impacts the efficiency, profitability, and customer satisfaction of trades businesses using ServiceTitan's platform.

• By designing intuitive Back Office and Commercial experiences, they enable businesses to streamline operations, improve financial management, and enhance customer service.

• Influence on product strategy means shaping the future direction of the platform, ensuring it remains competitive and addresses evolving market needs, including those driven by AI. Growth Opportunities:

• Leadership: Transitioning to Principal Product Designer, Design Lead, or management roles.

• Specialization: Deepening expertise in AI-driven design, specific product verticals, or complex enterprise systems.

• Cross-Functional Influence: Taking on more strategic product roadmap responsibilities or leading larger, more ambiguous design initiatives.

• Mentorship: Formalizing mentorship programs and contributing to the growth of the broader design team.

• Industry Recognition: Contributing to the company's reputation as an innovator in design and technology.

📝 Enhancement Note: The "Staff" title is crucial. It implies a need for a candidate who can not only execute but also strategize, mentor, and drive significant product improvements with minimal supervision. Growth opportunities are likely to involve increasing scope of influence and leadership within the design function.

🌐 Work Environment

Office Type: While this role is designated as "US CA Remote," ServiceTitan has a strong office presence (e.g., in Glendale, CA). Remote roles often benefit from virtual collaboration tools and practices designed to foster connection and productivity.

Office Location(s): Primarily a remote role, with potential for collaboration with teams based in California and other US locations. The company headquarters is in Glendale, California.

Workspace Context:

• Remote Collaboration: Heavy reliance on digital collaboration tools (Figma, whiteboarding tools, video conferencing) for seamless teamwork across distances.

• Agile & Fast-Paced: The environment is described as agile, with dozens of new features shipping monthly, indicating a dynamic and iterative work pace.

• User-Centric: A culture that prioritizes understanding and solving user problems, with direct access to users for research.

• Cross-Functional Integration: Designers are embedded within product teams, working closely with PMs and Engineers, fostering a highly integrated development process.

Work Schedule: The standard 40-hour work week is expected, but the mention of "Flextime" and "Autonomous Work" suggests flexibility in how and when work is accomplished, as long as deadlines are met and collaboration is effective.

📝 Enhancement Note: For a remote role, the emphasis on asynchronous communication, strong digital collaboration skills, and the ability to work autonomously are key. The fast-paced nature of shipping features frequently implies a need for efficient design processes and quick decision-making.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screen: A recruiter or hiring manager will review your application and resume, focusing on experience level, relevant skills, and portfolio quality.

2. Portfolio Presentation & Discussion: You will likely present your portfolio to a panel of designers and potentially product managers. This is a critical step where you'll walk through 1-2 key projects, detailing your process, rationale, challenges, and outcomes. Expect in-depth questions about your design decisions, user research methodologies, and how you've leveraged AI.

3. Design Exercise/Challenge: A take-home design challenge or a live design exercise may be given. This will assess your problem-solving skills, design thinking, and ability to work within constraints. It might involve designing a specific feature or workflow related to back-office operations.

4. Cross-Functional Interviews: Interviews with Product Managers, Engineers, and potentially other stakeholders to assess collaboration style