Sr Manager, UX

📍 Job Overview

Job Title: Sr Manager, UX

Company: Delivery Hero (Glovo)

Location: Barcelona, Catalonia, Spain

Job Type: Full-time

Category: User Experience (UX) Design Leadership

Date Posted: 2026-06-25

Experience Level: 5-10 Years

Remote Status: Hybrid (3 days in office per week)

🚀 Role Summary

• Lead and mentor a multidisciplinary team encompassing Product Designers and Content Designers to elevate the Customer App user experience.

• Drive the strategic vision for the Customer App's UX, ensuring human-centered, data-informed, and scalable design solutions.

• Act as a hands-on leader, actively contributing to critical design projects and fostering a culture of design excellence and continuous improvement.

• Collaborate closely with the UX Director and other UX leaders to enhance UX maturity and standards across the organization.

• Champion user advocacy, leveraging research and data to influence product roadmaps and business objectives within a product-led, high-growth tech environment.

📝 Enhancement Note: This role is positioned as a Senior Manager within the UX function, indicating a significant level of responsibility in both people management and strategic design direction for a core product (Customer App). The emphasis on "hands-on leader" and "systems thinker" suggests a need for an individual who can both strategize and execute, with a strong understanding of how to scale design operations and design systems within a fast-paced, product-led organization. The inclusion of "Glovo" in the company description and "Delivery Hero" as the parent entity highlights the global scale and impact of this role.

📈 Primary Responsibilities

• Lead, mentor, and develop a team of Product Designers and Content Designers, fostering their professional growth and performance.

• Define and drive the strategic vision for the Customer App's user experience in alignment with product and business objectives.

• Actively participate in hands-on design execution for strategic projects, setting high standards for craft, depth, and user-centricity.

• Foster strong cross-functional relationships with Product Management, Engineering, and Data Science to ensure cohesive product development and user advocacy.

• Champion the adoption and evolution of the Design System across multiple teams and projects, ensuring consistency and scalability.

• Utilize quantitative and qualitative research insights to inform design decisions, influence roadmaps, and advocate for user needs at all levels.

• Manage stakeholders effectively, balancing business priorities, project timelines, and team capacity to drive impactful UX initiatives.

• Contribute to the overall UX maturity and establish best practices for design operations, rituals, and governance models within the organization.

• Identify resourcing gaps and proactively communicate headcount needs to leadership.

• Actively participate in design reviews, critiques, and strategic discussions, providing constructive feedback and driving positive outcomes for the user experience.

📝 Enhancement Note: The responsibilities clearly delineate a dual focus on people leadership (mentoring, performance, career development) and strategic design leadership (vision setting, hands-on execution, design system advocacy). The emphasis on "design operations," "governance models," and "scaling design systems" points to a need for operational rigor and strategic thinking beyond individual project contributions.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field is typically expected for senior UX leadership roles.

Experience: 5+ years of experience in end-to-end digital product design, with a significant portion in consumer-facing applications and complex ecosystems. Proven experience in leading and mentoring design teams.

Required Skills:

• UX Leadership & People Management: Proven ability to lead, mentor, and grow design teams, including designers and content professionals.

• Product Design Expertise: Deep understanding and hands-on experience in end-to-end digital product design, particularly for consumer-facing apps.

• Strategic Thinking & Vision Setting: Ability to define and drive the strategic vision for a product's user experience, aligning with business and product goals.

• Systems Thinking: Capacity to connect dots across different product surfaces, user journeys, and development squads, and experience in evolving/scaling design systems.

• Design Operations: Strong understanding of how to establish rituals, frameworks, and governance models to empower design teams and drive impact at scale.

• User Research & Data-Informed Design: Experience with quantitative and qualitative research methods, and ability to translate insights into actionable design decisions.

• Stakeholder Management & Communication: Excellent verbal and written communication skills in English, with strong ability to influence and manage relationships with diverse stakeholders.

• Cross-functional Collaboration: Experience working effectively with Product Management, Engineering, and other cross-functional teams in a product-led organization.

• Business Acumen: Understanding of business goals, product metrics, and how UX contributes to business outcomes and product growth.

Preferred Skills:

• Experience in high-growth, dynamic tech environments.

• Experience with agile development methodologies.

• Familiarity with specific design tools and collaboration platforms commonly used in large tech organizations.

• Experience in content design leadership or strategy.

📝 Enhancement Note: The qualifications emphasize a blend of strategic leadership, hands-on design craft, operational excellence, and strong interpersonal skills. The explicit mention of "systems thinking" and "design operations" is crucial for candidates to highlight. The note regarding not needing 100% of listed requirements is a key indicator of the company's commitment to diversity and skill development, encouraging applications from candidates who may not tick every single box but possess strong core competencies and growth potential.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate impact across significant design initiatives in consumer-facing apps and complex ecosystems.

• Clearly articulate your strategic role, leadership contributions, and team management approach.

• Showcase challenges tackled and the measurable outcomes delivered through your leadership and design direction.

• Highlight experience in evolving and scaling design systems across multiple teams.

• Include case studies illustrating how you balanced user needs with business objectives and product metrics. Process Documentation:

• Examples of established design operations rituals, frameworks, or governance models that have improved team efficiency or design quality.

• Documentation or case studies of how you have contributed to or led the adoption of a Design System.

• Evidence of process for integrating user research and data into the design workflow and decision-making.

• Demonstration of how you manage stakeholder feedback and drive alignment on UX strategy.

📝 Enhancement Note: For a Senior Manager role, the portfolio is expected to showcase not just individual design work but also leadership, strategic thinking, team impact, and operational process improvement. Case studies demonstrating how the candidate has scaled design efforts, managed complex stakeholder environments, and contributed to design system maturity will be highly valued.

💵 Compensation & Benefits

Salary Range: Given the Sr. Manager level, 5-10 years of experience, and location in Barcelona, Spain, a competitive salary range for this role would typically fall between €70,000 and €100,000 per year, depending on specific experience and negotiation. This range is based on industry benchmarks for senior UX leadership roles in major European tech hubs, adjusted for the cost of living in Barcelona and the size/funding of Delivery Hero/Glovo.

Benefits:

• Equity Plan: Enticing equity options, reflecting ownership and long-term commitment.

• Private Health Insurance: Comprehensive coverage to ensure well-being.

• Monthly Glovo Credit: A recurring benefit for enjoying the company's services.

• Discounts: On transportation, food, kindergarten expenses, and office-based nurseries.

• Discounted Gym Memberships: Promoting physical health and well-being.

• Work Flexibility:

  • Work from home two days a week.
  • Opportunity to work from anywhere for up to three weeks per year.

• Enhanced Parental Leave: Generous provisions for new parents.

• Online Therapy & Wellbeing Benefits: Support for mental health and overall well-being.

Working Hours: Standard full-time, likely around 40 hours per week, with flexibility offered through the hybrid and work-from-anywhere policies.

📝 Enhancement Note: The salary estimate is based on market research for similar roles in Spain and other major European tech cities, considering the seniority and industry. The benefits package is exceptionally strong and comprehensive, reflecting a commitment to employee well-being, work-life balance, and financial incentives.

🎯 Team & Company Context

🏢 Company Culture

Industry: Online Food Delivery Platform, Technology, E-commerce. Glovo is part of Delivery Hero, a global leader in this rapidly evolving sector.

Company Size: Delivery Hero is a large, publicly traded company (listed on the Frankfurt Stock Exchange, part of MDAX) with operations in around 65 countries. Glovo, as part of Delivery Hero, benefits from this scale while maintaining its operational identity. This implies a structure that balances corporate governance with agile, localized execution.

Founded: Delivery Hero was founded in 2011, and Glovo was founded in 2015. This indicates a company with established processes but still operating in a dynamic, growth-oriented tech landscape.

Team Structure:

• The UX team is part of a larger product organization, likely structured around product areas or customer journeys.

• This role involves leading a multidisciplinary team of Product Designers and Content Designers, reporting to the UX Director.

• Collaboration is expected across various departments, including Product Management, Engineering, Data Science, UXR, and potentially Marketing and Operations. Methodology:

• Data-Informed & Human-Centered Design: Emphasis on using both user research and product metrics to guide design strategy and execution.

• Product-Led Growth: The company operates with a product-led mindset, where the product experience is a primary driver of user acquisition, retention, and growth.

• Agile Development: Likely follows agile or hybrid agile methodologies for product development, requiring close collaboration between design and engineering.

• Design System Adoption: A strong focus on leveraging and contributing to a centralized Design System to ensure consistency and efficiency.

Company Website: https://about.glovoapp.com/ and https://careers.deliveryhero.com/

📝 Enhancement Note: The company context highlights a global, fast-paced, and data-driven environment. The dual branding of Glovo and Delivery Hero suggests a culture that values both local market adaptation and global best practices. The emphasis on "Leadership Principles" indicates a structured approach to company culture and employee behavior.

📈 Career & Growth Analysis

Operations Career Level: This is a Sr. Manager role, signifying a mid-to-senior leadership position. It involves direct people management, strategic input into product direction, and cross-functional influence. It sits above individual contributor (IC) roles and potentially below Director or VP levels within the UX hierarchy.

Reporting Structure: The Sr. Manager, UX reports to the UX Director. They will have direct reports (Product Designers, Content Designers) and will collaborate closely with Product Managers, Engineering Leads, and potentially UXR leads.

Operations Impact: The role has a direct and significant impact on the Customer App's user experience, which is critical for customer acquisition, retention, engagement, and ultimately, revenue for Glovo and Delivery Hero. By leading design strategy and execution, the Sr. Manager influences key product metrics and business outcomes.

Growth Opportunities:

• Leadership Advancement: Potential to progress to UX Director or lead larger/more specialized UX domains within Delivery Hero.

• Strategic Influence: Opportunity to shape the long-term UX vision for a global product used by millions.

• Design System Leadership: Deepen expertise in scaling design systems and contributing to their strategic evolution.

• Cross-functional Leadership: Develop broader product strategy and business acumen through close collaboration with other departments.

• Mentorship & Team Development: Grow skills in talent development, coaching, and building high-performing design teams.

📝 Enhancement Note: This role offers a clear path for career progression within a large, established tech organization. The emphasis on strategic impact and leadership development makes it an attractive position for experienced UX professionals looking to grow their careers in a dynamic, global environment.

🌐 Work Environment

Office Type: The role is hybrid, requiring 3 days per week in the Barcelona office. This suggests a modern, collaborative office space designed to support in-person teamwork, brainstorming, and cross-functional interactions.

Office Location(s): Barcelona, Spain. This location offers a vibrant tech ecosystem and a high quality of life, attracting international talent.

Workspace Context:

• Collaborative Environment: The office is designed to foster collaboration, likely featuring open spaces, meeting rooms, and areas for informal discussions, crucial for design workshops and team syncs.

• Operations Tools & Technology: Access to standard design software (e.g., Figma, Sketch), collaboration tools (e.g., Slack, Jira, Confluence), and potentially internal design system platforms.

• Team Interaction: Opportunities for regular interaction with direct reports, peers, UX leadership, and cross-functional colleagues, facilitating knowledge sharing and problem-solving.

Work Schedule: The standard work week is likely 40 hours, with the hybrid model allowing for focused work from home and collaborative work in the office. The "work from anywhere" option for up to three weeks a year adds significant flexibility.

📝 Enhancement Note: The hybrid model is a key aspect, balancing the benefits of in-office collaboration and culture with the flexibility of remote work. The Barcelona location is a significant draw for talent seeking a balance between career opportunity and lifestyle.

📄 Application & Portfolio Review Process

Interview Process:

• Application & Initial Screening: Review of CV and portfolio. A strong portfolio showcasing leadership and strategic impact is crucial.

• Hiring Manager Interview: Discussion with the UX Director to assess strategic thinking, leadership philosophy, and cultural fit.

• Design Challenge / Case Study Presentation: A practical exercise or presentation of a past case study demonstrating problem-solving skills, strategic approach, and ability to drive impact. This will likely focus on a complex user problem or a strategic design initiative.

• Team Interviews: Meetings with direct reports and peers to assess collaboration style, mentorship approach, and team dynamics.

• Cross-functional Stakeholder Interviews: Conversations with Product Management and Engineering leads to evaluate collaboration and influencing skills.

• Final Interview: Potentially with a senior leader (e.g., VP Product, Head of Design) to confirm strategic alignment and overall fit.

Portfolio Review Tips:

• Focus on Leadership & Strategy: Highlight your role in setting vision, managing teams, and influencing product strategy, not just individual design execution.

• Showcase Impact: Quantify results wherever possible using business metrics (e.g., conversion rates, engagement, retention) and user feedback.

• Structure Case Studies: For each case study, clearly articulate the problem, your strategic approach, your leadership actions, the process followed, the challenges encountered, and the final outcomes.

• Design Systems & Operations: Include examples demonstrating your experience with design systems and design operations processes.

• Tailor to the Role: Emphasize experience with consumer-facing apps and complex ecosystems, as specified in the job description.

Challenge Preparation:

• Be prepared to discuss how you would approach strategic design challenges, team development, and stakeholder management in a Glovo/Delivery Hero context.

• Think about how you would integrate user research and data into problem-solving.

• Practice articulating your design process and leadership philosophy concisely and persuasively.

📝 Enhancement Note: The interview process is designed to assess leadership, strategic thinking, collaborative skills, and practical design execution. A strong portfolio that clearly demonstrates these competencies is paramount. The emphasis on "impact" and "strategic role" means candidates should be ready to discuss their influence on business outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma is the industry standard and highly probable for this role. Other tools like Sketch, Adobe Creative Suite might also be relevant.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello for task management and documentation.

• Communication: Slack, Microsoft Teams for daily team and cross-functional communication.

Analytics & Reporting:

• Product Analytics: Tools like Amplitude, Mixpanel, Google Analytics to understand user behavior and product performance.

• Data Visualization: Tableau, Power BI, or Looker for creating dashboards and reporting on key metrics.

• User Research Platforms: Tools for surveys, user testing, and data analysis (e.g., UserTesting.com, Maze, Hotjar).

CRM & Automation: While not directly a UX tool, an understanding of CRM systems (e.g., Salesforce) and marketing automation platforms can be beneficial for understanding the broader customer lifecycle and data flow.

📝 Enhancement Note: While specific tools aren't listed, the role implies proficiency with industry-standard UX design and collaboration software. A strong understanding of product analytics and data visualization tools is also crucial for making data-informed design decisions.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the end-user, ensuring their needs are at the forefront of all design decisions.

• Data-Driven Decision Making: Utilizing data and research insights to inform strategy, validate hypotheses, and measure the impact of design solutions.

• Collaboration & Inclusivity: Fostering an ego-free environment where diverse viewpoints are welcomed, and feedback is shared openly regardless of role or level.

• Excellence & Craftsmanship: A dedication to high-quality design execution, attention to detail, and continuous improvement of design practices.

• Ownership & Accountability: Taking responsibility for outcomes and driving initiatives to completion with a focus on impact.

• Agility & Adaptability: Thriving in a fast-paced, dynamic environment, adapting to changing priorities and embracing new challenges.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with Product, Engineering, and Data teams to ensure cohesive product development.

• Open Feedback Culture: Encouraging constructive feedback loops within the design team and with other departments.

• Knowledge Sharing: Promoting sharing of best practices, learnings, and design challenges to elevate the entire team.

• Empowerment: Empowering team members to take ownership and contribute to strategic decisions.

📝 Enhancement Note: The company emphasizes "Leadership Principles" which likely translate into core values guiding behavior and decision-making. The mention of diversity and inclusivity is prominent, suggesting a culture that values varied perspectives and aims for an equitable workplace.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Design Systems: Ensuring a design system remains effective, adopted, and evolves in a large, fast-moving organization with diverse product needs.

• Balancing Strategic Vision vs. Execution: Effectively managing the dual responsibility of setting long-term UX strategy while ensuring timely execution of critical projects.

• Cross-functional Alignment: Navigating complex stakeholder landscapes and driving consensus on design direction across multiple teams and departments with competing priorities.

• Talent Development & Retention: Attracting, mentoring, and retaining top design talent in a competitive market.

• Data Integration: Effectively translating vast amounts of user data and product metrics into actionable design improvements.

Learning & Development Opportunities:

• Leadership Training: Access to programs focused on people management, strategic leadership, and executive communication.

• Industry Conferences & Workshops: Opportunities to attend leading UX and product design events to stay abreast of emerging trends and best practices.

• Mentorship Programs: Both as a mentor to junior team members and potentially receiving mentorship from senior leaders within Delivery Hero.

• Specialization: Deepen expertise in areas like design systems, UX research strategy, or specific product domains.

• Global Exposure: Working within a global organization provides exposure to diverse markets and user needs.

📝 Enhancement Note: The challenges presented are typical for senior leadership roles in large tech companies, focusing on scale, complexity, and strategic impact. The growth opportunities are aligned with advancing leadership skills and broadening professional expertise within a global organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you set the strategic vision for a key product area. How did you align it with business goals, and what was the outcome?" (Prepare a case study focusing on strategic leadership and impact.)

• "How do you foster an ego-free, collaborative design culture within your team and across departments?" (Be ready to discuss your leadership philosophy, feedback mechanisms, and inclusivity efforts.)

• "Walk us through a complex user problem you or your team solved. What was your process, how did you leverage data, and what was the measurable impact?" (Prepare a detailed case study emphasizing problem-solving, data integration, and quantifiable results.) Company & Culture Questions:

• "What excites you about Glovo and Delivery Hero's mission and the impact this UX role can have?" (Research the company's mission, values, and recent product developments.)

• "How would you approach integrating into and influencing our existing design operations and design system practices?" (Demonstrate an understanding of design systems and operational maturity.)

• "How do you measure the success of UX initiatives and demonstrate their contribution to business outcomes?" (Prepare to discuss your approach to UX metrics and ROI.) Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, typically starting with an overview, then diving into 2-3 key case studies that highlight leadership, strategy, and impact.

• Storytelling: Frame your case studies as compelling narratives that clearly articulate the problem, your role, the process, challenges, solutions, and quantifiable results.

• Focus on Leadership: Emphasize your strategic contributions, team management, stakeholder influence, and how you drove outcomes, rather than solely focusing on your individual design contributions.

• Visuals: Use clear, concise visuals to support your story, showcasing design work, user flows, data insights, and team structure where appropriate.

• Q&A Readiness: Anticipate questions about your decision-making process, how you handle conflict, and your long-term vision for UX.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design skill but also strategic leadership, operational thinking, and the ability to influence and drive results within a large, complex organization. Case studies are critical for illustrating these capabilities.

📌 Application Steps

To apply for this Sr. Manager, UX position:

• Submit your application through the provided link on SmartRecruiters.

• Tailor your CV: Highlight your experience in UX leadership, people management, consumer-facing apps, design systems, and design operations. Quantify achievements where possible.

• Curate your Portfolio: Select 2-3 impactful case studies that best showcase your strategic leadership, team management, process improvement, and measurable outcomes. Ensure they align with the requirements for consumer apps and complex ecosystems.

• Prepare your Narrative: Practice articulating your leadership philosophy, design strategy, and approach to team development. Be ready to discuss your experience with data-informed design and stakeholder management.

• Research Glovo/Delivery Hero: Understand their mission, values, products, and recent news to articulate your interest and how you can contribute to their success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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