Sr Customer Experience Designer

📍 Job Overview

Job Title: Sr Customer Experience Designer

Company: Bunge

Location: Sao Paulo, SP, Brazil

Job Type: Full-time

Category: Customer Experience / Digital Strategy Operations

Date Posted: 2026-09-17

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• Drive the integration of Customer Experience (CX) principles into Bunge's overarching digital transformation strategy, ensuring a human-centric approach to business and technology initiatives.

• Translate complex customer, farmer, partner, and internal user insights into actionable recommendations that inform roadmap prioritization, business process improvements, and value realization for digital transformation efforts.

• Develop and scale Voice of Customer (VoC) programs and practices across relevant business units, establishing standardized mechanisms for capturing, analyzing, and acting on customer feedback.

• Define, track, and report on key CX success metrics that align with business value drivers, adoption rates, satisfaction levels, and overall journey performance to demonstrate the impact of CX initiatives.

📝 Enhancement Note: The role title "Sr Customer Experience Designer" is interpreted as a strategic role focused on the design of customer experiences through analysis and strategy, rather than a purely visual or UI/UX design role. This is supported by the explicit mention of "Customer Experience Strategy Analyst" in the Role Purpose Statement and the emphasis on strategic inputs, roadmap prioritization, and business process improvements. The core function appears to be bridging customer insights with business strategy and digital transformation execution.

📈 Primary Responsibilities

• Strategic CX Integration: Embed customer experience considerations into the core of business strategy discussions, capability assessments, initiative mapping, and roadmap prioritization processes.

• Business Partnership: Collaborate closely with business and technology stakeholders to ensure CX evidence and recommendations are consistently integrated into roadmap governance, business case development, and transformation decision-making frameworks.

• Voice of Customer (VoC) Program Development: Support the design, standardization, and execution of VoC mechanisms across Bunge's operations, ensuring robust capture, analysis, and translation of insights into actionable recommendations.

• CX Metrics Definition and Tracking: Develop and implement CX metrics that directly correlate with key business value drivers, such as adoption, satisfaction, usage behavior, journey performance, task completion, and friction points, to inform value realization and roadmap evolution.

• Insight Generation and Application: Utilize a range of CX methodologies, including customer research, interviews, surveys, journey mapping, service blueprinting, decision mapping, and workshop facilitation, to identify unmet needs, process friction, adoption barriers, and strategic opportunities.

• Innovation and Market Insights: Partner with Innovation, Strategy, and Data & Analytics teams to infuse market benchmarks, competitive signals, emerging trends, and future-state opportunities into strategic discussions and roadmap planning.

• Decision-Ready Output Creation: Produce practical CX deliverables such as insight briefs, journey maps, personas, service blueprints, opportunity maps, decision maps, and CX metric dashboards to support informed roadmap, investment, and delivery decisions by stakeholders.

• Quality Assurance and Guidance: Provide guidance and conduct quality assurance for CX-related outputs from internal teams or external partners, ensuring alignment with CX standards and Bunge's business objectives.

• Concept Development Support: Contribute to concept development, simple flow creation, or prototyping (e.g., using Figma Make) to support alignment, validation, and proof-of-concept discussions for new initiatives.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on strategic analysis and translation of insights into business actions, rather than hands-on UI/UX design. The role is positioned as a critical link between customer understanding and business strategy, particularly within the context of digital transformation. This suggests the need for strong analytical, strategic thinking, and communication skills.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Customer Experience, Digital Strategy, Service Design, Human-Computer Interaction, Communication, Innovation, Business, or a closely related field. Experience:

• Minimum of 5 years of progressive experience in Customer Experience, Service Design, UX Research, Digital Strategy, Innovation, or Transformation roles.

• Proven experience in complex global or regional digital environments, demonstrating the ability to navigate diverse stakeholder landscapes.

• Demonstrated experience in strategy and planning, with a strong track record of applying human-centric methodologies. Required Skills:

• CX Strategy & Business Impact: Ability to translate customer, farmer, partner, and user insights into strategic recommendations, roadmap inputs, business process improvements, and tangible value realization.

• Voice of Customer (VoC) & Research Synthesis: Proficient in customer listening mechanisms, surveys, feedback loops, and insight programs, coupled with strong qualitative and quantitative research skills for robust insight synthesis.

• Journey, Service & Decision Mapping: Skilled in mapping customer journeys, service blueprints, processes, touchpoints, and decision flows to identify friction points, unmet needs, adoption barriers, and opportunities for enhancement.

• CX Metrics & Analytics: Ability to define, interpret, and leverage CX metrics connected to adoption, usage, satisfaction, task completion, journey performance, behavioral signals, and business value drivers.

• Digital Transformation & Roadmap Thinking: Solid understanding of the digital initiative lifecycle, from business need identification through roadmap inclusion, business case development, delivery, and value realization.

• Stakeholder Management & Facilitation: Exceptional ability to engage senior business and technology stakeholders, structure complex discussions, facilitate alignment, and clearly communicate recommendations in a global context.

• Collaboration & Prototyping Tools: Experience using collaboration and visualization tools such as Miro, Figma, and PowerPoint.

• Advanced English Proficiency: Essential for clear communication with global stakeholders, executive-level material preparation, and international workshop facilitation.

Preferred Skills:

• Innovation & Outside-in Perspective: Ability to leverage benchmarks, market trends, competitive intelligence, and innovation signals to inform future-state opportunities and strategic roadmap evolution.

• Prototyping Capabilities: Ability to create simple concepts, flows, or prototypes in tools like Figma Make is advantageous for supporting alignment and validation discussions.

• Spanish Language Proficiency: Considered an advantage for communication and stakeholder engagement in certain regions.

• Industry Certifications: Certifications such as CCXP, Service Design, UX Research, or Design Thinking are advantageous.

📝 Enhancement Note: The requirements emphasize a blend of strategic thinking, analytical rigor, and strong interpersonal skills. The "Designer" in the title appears to refer to the design of strategy and processes, not visual interfaces. The need for advanced English and the advantage of Spanish highlight the international scope of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies in CX Strategy: Showcase a minimum of 2-3 detailed case studies demonstrating your ability to translate customer insights into strategic business recommendations and roadmap priorities.

• Voice of Customer (VoC) Program Examples: Include documentation or descriptions of VoC programs you have designed, implemented, or significantly improved, highlighting the mechanisms used and the impact of the insights generated.

• Journey Map & Service Blueprint Artifacts: Provide examples of customer journey maps, service blueprints, or similar diagnostic tools used to identify friction points and opportunities, clearly outlining the methodology and key findings.

• CX Metrics Frameworks & Impact Analysis: Present examples of CX metric frameworks you have developed and utilized, along with evidence of how these metrics informed business decisions, drove value realization, or influenced roadmap evolution.

• Stakeholder Alignment & Facilitation Evidence: Include examples or descriptions of workshops or meetings you facilitated to achieve stakeholder alignment on CX initiatives or strategic recommendations.

Process Documentation:

• Insight-to-Action Frameworks: Demonstrate your process for synthesizing diverse customer insights (from VoC, research, analytics) into clear, actionable recommendations for business and technology stakeholders.

• Roadmap Prioritization Integration: Detail your methodology for integrating CX insights and business value drivers into roadmap planning and prioritization processes, showing how you influence strategic decision-making.

• CX Metrics Development & Reporting: Outline your process for defining, measuring, and reporting on CX metrics, including how you connect these metrics to business outcomes and present them to executive audiences.

• Cross-Functional Collaboration Workflows: Illustrate your approach to collaborating with business, technology, innovation, and data analytics teams to ensure a holistic and integrated customer experience strategy.

📝 Enhancement Note: Given the strategic nature of the role, a portfolio demonstrating the ability to drive business impact through CX insights is crucial. This includes showcasing analytical skills, strategic thinking, stakeholder influence, and the ability to translate complex data into actionable business strategies. The emphasis is on process and outcomes, not just visual design.

💵 Compensation & Benefits

Salary Range:

• Based on market research for Senior Customer Experience Strategy Analyst roles in São Paulo, Brazil, with 5-10 years of experience, the estimated annual salary range is R$ 150,000 to R$ 240,000 (Brazilian Real). This estimate considers the cost of living in São Paulo, the industry (agribusiness/global corporation), and the strategic nature of the role. Benefits:

• Comprehensive Health Insurance: Including medical, dental, and vision coverage.

• Retirement Savings Plan: With potential company matching contributions.

• Paid Time Off: Generous vacation days, public holidays, and sick leave.

• Professional