Sr Bilingual UX Designer (100% remote)

📍 Job Overview

Job Title: Sr Bilingual UX Designer (100% remote)

Company: LifeWorks (TELUS Health)

Location: Montreal, Quebec, Canada (100% Remote)

Job Type: Full-Time

Category: User Experience (UX) / User Interface (UI) Design, Product Design

Date Posted: May 07, 2026

Experience Level: Mid-Senior Level (3+ years)

Remote Status: 100% Remote

🚀 Role Summary

• Design and develop user-centric interfaces for complex enterprise health and well-being digital products, impacting hundreds of thousands of users across North America.

• Collaborate cross-functionally with Product Managers, developers, and sales teams to translate business requirements into functional, accessible, and intuitive user experiences.

• Leverage modern AI tools to enhance design productivity, iterate on prototypes, and contribute to innovative solutions for the TELUS Health UX/UI team.

• Champion accessibility best practices, ensuring all designs meet WCAG 2.1 (Level AA) standards and contribute to the evolution of the company's design system.

📝 Enhancement Note: While the original job title is "Sr Bilingual UX Designer," the description extensively mentions "TELUS Health" and its vision. It's highly probable that this role is within the TELUS Health division of LifeWorks, which is a significant player in the health and well-being sector. This context is crucial for understanding the product landscape and potential user base. The emphasis on AI tools and enterprise systems suggests a focus on B2B or B2B2C applications within the health tech space.

📈 Primary Responsibilities

• Develop comprehensive user scenarios, user flows, and journey maps to visualize user interactions based on Product Manager directives and business objectives.

• Create high-fidelity wireframes, detailed mockups, and interactive prototypes using Figma, ensuring strict adherence to the established design system and brand guidelines.

• Clearly document visual specifications and design decisions within Azure DevOps (ADO) or similar Agile project management tools to facilitate precise implementation by development teams.

• Engage in close collaboration with front-end developers to define the scope of proposed design changes, understand technical constraints, and ensure the feasibility and technical excellence of implemented solutions.

• Conduct thorough analysis of proposed improvements from the team, evaluating their relevance and alignment with the overarching design strategy and product roadmap.

• Actively contribute to the continuous improvement and expansion of the company's design system, including the creation, refinement, and documentation of new components and patterns.

• Support the sales team by creating compelling visual concepts and prototypes to effectively demonstrate design feasibility and value propositions to potential clients during pre-sales engagements.

• Participate in internal presentations, design reviews, and feedback sessions with Product Managers, team leaders, and other stakeholders to articulate design rationale and gather constructive input.

• Contribute to strategic design decisions for the team's suite of digital products, influencing the long-term vision and user experience roadmap.

• Work with testing teams to identify visual defects, usability issues, and propose effective solutions to enhance user satisfaction and product quality.

📝 Enhancement Note: The responsibilities highlight a need for a designer who can operate at both a strategic and tactical level. The emphasis on documentation in Azure DevOps and collaboration with developers points towards a need for strong technical understanding and communication skills. The inclusion of sales support indicates a role that bridges design with business development.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field is often preferred for senior UX roles. Equivalent practical experience will also be strongly considered.

Experience: A minimum of 3 years of progressive experience in UX/UI Design, with a proven track record of designing for complex digital products, preferably within enterprise-level software or the health tech industry.

Required Skills:

• UX/UI Design: Extensive experience in user experience research, information architecture, interaction design, and visual design.

• Figma Proficiency: Advanced skills in Figma for rapid design, component utilization, real-time collaboration, and interactive prototyping.

• Web Technologies: Solid understanding of front-end web development principles, including practical knowledge of HTML and CSS to inform design decisions and constraints.

• Accessibility Expertise: In-depth knowledge and practical application of accessibility best practices, specifically WCAG 2.1 (Level AA minimum) standards in daily design work.

• AI Integration: Hands-on experience integrating AI tools into the design workflow for task automation, productivity enhancement, and rapid prototyping iteration.

• Agile Project Management: Familiarity with Azure DevOps (ADO) or similar Agile project management tools for workflow tracking and collaboration.

• Bilingualism (French/English): Professional proficiency in both written and spoken French and English is mandatory, given the significant French-speaking component of the team and the international scope of the role.

Preferred Skills:

• Design Systems: Familiarity with Design System philosophies such as Atomic Design, Design Tokens, and their practical implementation.

• Industry Experience: Prior experience working within the employee benefits or broader health tech industry.

• Accessibility Certifications: Possession of relevant web accessibility certifications (e.g., IAAP, WebAIM).

• Prototyping Tools: Experience with other prototyping or design tools beyond Figma can be beneficial for cross-tool understanding.

📝 Enhancement Note: The requirement for bilingualism is critical and explicitly stated as mandatory. The emphasis on Figma and AI integration highlights the company's commitment to modern design tools and workflows. The preference for specific industry experience and certifications suggests a desire for candidates who can hit the ground running.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct UX/UI design projects that demonstrate a clear design process from problem definition to final solution.

• Projects should highlight your ability to create user flows, wireframes, high-fidelity mockups, and interactive prototypes.

• Include examples of how you have applied accessibility best practices (WCAG 2.1 AA) in your designs.

• Demonstrate experience with Figma and how you leverage its collaborative and prototyping features.

Process Documentation:

• Clearly articulate your design process for each project, detailing discovery, ideation, design, testing, and iteration phases.

• Provide examples of how you have documented design specifications and decisions for development teams, ideally referencing tools like Azure DevOps.

• Include case studies that detail the problem statement, your approach, the challenges faced, and the measurable impact or outcome of your design solutions.

• Demonstrate understanding of design system principles and how you contribute to or utilize them.

📝 Enhancement Note: A strong portfolio is paramount for UX roles. The emphasis on process, documentation, accessibility, and the use of specific tools like Figma and Azure DevOps will be critical for evaluation. Candidates should prepare to walk through their portfolio and explain their decision-making at each stage.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX Designer with 3+ years of experience in Montreal, Quebec, Canada, and considering the 100% remote nature of the role, the estimated annual salary range is CAD $85,000 - $115,000. This estimate is influenced by the company's size, industry (health tech), and the specialized skill requirements (bilingualism, AI integration).

Benefits:

• Comprehensive vacation package.

• Medical, dental, and vision insurance plans.

• Retirement savings plan (e.g., RRSP matching).

• Access to modern design tools and technologies, including AI platforms.

• Professional development opportunities and continuous learning support.

• The flexibility and autonomy of 100% remote work.

• Potential for long-term impact on design strategy and product evolution.

Working Hours: The standard working hours are approximately 40 hours per week, typical for a full-time role. While the role is 100% remote, maintaining consistent availability during core business hours for collaboration with teams in North American time zones is expected.

📝 Enhancement Note: The salary estimate is derived from publicly available data for similar roles in Montreal, Canada, adjusted for senior experience and remote work flexibility. Benefits are based on the explicit mention of "vacation, insurance, retirement plan…" and common offerings for tech roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health Technology / Employee Well-being. TELUS Health is a major player, focusing on physical, mental, and financial health solutions. This means the products are designed to improve individual well-being and support employers in managing their workforce's health.

Company Size: LifeWorks is part of the larger TELUS group, which is a significant telecommunications and health company. The UX/UI team likely operates within a substantial corporate structure, offering the stability of a large organization with potential for agility within its specific division.

Founded: LifeWorks has a history in employee assistance programs and well-being, while TELUS has a long-standing presence in telecommunications. The combined entity represents a robust, established presence in the market.

Team Structure:

• The UX/UI team is a dedicated group supporting multiple digital products, indicating specialization within the broader product development organization.

• The team likely works in a matrixed structure, collaborating closely with Product Managers, developers, and sales teams, requiring strong cross-functional communication skills.

Methodology:

• The team emphasizes AI for analysis and delivery, suggesting a forward-thinking approach to design and product development.

• Agile methodologies are implied through the mention of Azure DevOps and the need to adapt to shifting priorities.

• Design thinking principles are likely core to their approach, focusing on user needs and iterative development.

Company Website: https://www.lifeworks.com/ (and TELUS Health: https://www.telushealth.com/)

📝 Enhancement Note: Understanding the company's focus on health and well-being is key. The team's embrace of AI and Agile methodologies suggests a dynamic and modern work environment. The collaboration model implies a need for strong interpersonal and communication skills.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Senior" UX Designer, indicating a mid-to-senior career stage. It implies a need for independent work, strong problem-solving capabilities, and the ability to mentor or guide less experienced designers on specific projects. The role also offers the opportunity to "shape our design strategy long-term," suggesting potential for leadership influence.

Reporting Structure: The Senior UX Designer will likely report to a UX/UI Manager or Lead. They will collaborate closely with Product Managers, Development Leads, and potentially Sales Directors, requiring adept stakeholder management across different functions.

Operations Impact: The work directly impacts the usability and accessibility of digital products used by hundreds of thousands of users across North America. This translates to a significant impact on customer satisfaction, user adoption, and ultimately, the success of TELUS Health's product offerings and its mission to improve health outcomes.

Growth Opportunities:

• Design Leadership: Opportunities to lead design initiatives, mentor junior designers, and contribute significantly to the evolution of the design system and overall design strategy.

• Specialization: Deepen expertise in specific areas such as AI-driven design, enterprise system UX, or accessibility standards, potentially leading to specialized roles or certifications.

• Cross-Functional Mobility: Develop strong relationships and understanding across product, development, and sales, potentially opening doors to product management or strategic design roles.

• Industry Expertise: Gain deep knowledge of the employee benefits and health tech industry, becoming a valuable asset in a growing sector.

📝 Enhancement Note: The "Senior" title and the mention of shaping long-term strategy suggest this role offers more than just execution; it provides influence. The growth paths are typical for senior design roles, focusing on leadership, specialization, and broader business impact.

🌐 Work Environment

Office Type: The role is explicitly stated as 100% remote, meaning there is no requirement to work from a physical office. This offers maximum flexibility in terms of location and work-life integration.

Office Location(s): While the role is remote, it is associated with Montreal, Quebec, Canada, and requires professional proficiency in both French and English, suggesting a primary connection to the Canadian market and potentially teams based there.

Workspace Context:

• Remote Autonomy: The primary workspace is the candidate's own chosen environment, emphasizing autonomy and self-discipline.

• Digital Collaboration: Reliance on digital collaboration tools (Figma, Azure DevOps, communication platforms) is paramount for team interaction and project execution.

• AI-Enhanced Productivity: The environment encourages the exploration and adoption of AI tools to streamline workflows and enhance design output, fostering an innovative atmosphere.

• Cross-functional Interaction: Frequent virtual interactions with Product Managers, developers, and sales teams are integral to the daily work.

Work Schedule: Standard full-time hours (approx. 40/week) are expected, with flexibility in terms of start and end times, provided core collaboration hours are met. The remote nature allows for greater control over work-life balance, but responsiveness during business hours is key.

📝 Enhancement Note: The 100% remote aspect is a major draw. The emphasis on digital tools and AI integration points to a modern, tech-forward remote work setup. Candidates should be comfortable with asynchronous communication and proactive engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your application and resume, focusing on your UX/UI experience, Figma skills, bilingualism, and any relevant industry background.

• Portfolio Review & Technical Interview: Expect a deep dive into your portfolio. You will be asked to present 1-2 key projects, explaining your process, design decisions, problem-solving approach, and the outcomes. This stage often includes technical questions about accessibility, design systems, and web technologies.

• Hiring Manager/Team Interview: This interview will focus on your soft skills, collaboration style, how you handle pressure and conflicting priorities, and your understanding of the company's mission and values. You may be asked behavioral questions.

• Potential Design Challenge/Case Study: Some companies may present a small design challenge or a case study to assess your problem-solving skills and design thinking in real-time or as an assignment.

• Final Interview: This may involve a discussion with a senior leader or cross-functional stakeholders to ensure cultural fit and strategic alignment.

Portfolio Review Tips:

• Structure: Organize your portfolio with clear project titles, a concise overview, your role, the problem, your process, key deliverables (visuals and explanations), and outcomes/learnings.

• Storytelling: Frame each project as a narrative. Explain the "why" behind your decisions, not just the "what."

• Process Focus: Clearly articulate your end-to-end design process, highlighting research, ideation, prototyping, and testing.

• Metrics & Impact: Quantify your impact wherever possible (e.g., "improved conversion by X%", "reduced task completion time by Y%").

• Accessibility & Figma: Explicitly call out your use of Figma and how you incorporated accessibility standards.

• Bilingualism: If your portfolio includes work in both French and English, or if you can speak to projects involving both languages, highlight this.

Challenge Preparation:

• Understand the Goal: If given a challenge, first clarify the objective, target audience, and constraints.

• Time Management: Allocate your time wisely, focusing on the most critical aspects of the problem.

• Articulate Your Process: Even in a short challenge, explain your thought process, assumptions, and design rationale.

• Visual Communication: Be prepared to quickly sketch or wireframe your ideas.

📝 Enhancement Note: The interview process will heavily vet practical design skills, process, and communication, especially bilingualism. Candidates should be prepared to defend their design choices and demonstrate a clear, repeatable process.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design tool for wireframing, mockups, prototyping, and collaborative design. Proficiency is mandatory.

• Azure DevOps (ADO): Used for project management, task tracking, and documentation. Familiarity is required.

• AI Tools: Explicitly mentioned as part of the workflow, suggesting tools for automation, idea generation, or rapid iteration. Examples might include AI-powered assistants for design tasks or content generation.

Analytics & Reporting:

• While not explicitly listed, expect to interact with product analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and inform design decisions.

CRM & Automation:

• Experience with CRM systems (e.g., Salesforce) might be beneficial for understanding how user data flows and impacts different parts of the business, though not a primary design tool.

• Understanding of workflow automation principles can help in designing efficient user journeys.

📝 Enhancement Note: Figma and Azure DevOps are explicitly named as critical tools. The emphasis on AI suggests an openness to adopting newer technologies. Candidates should be ready to discuss their proficiency and experience with these specific tools.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental focus on understanding and meeting user needs through thoughtful design.

• Collaboration: Strong emphasis on working effectively with cross-functional teams (Product, Development, Sales) and respecting diverse perspectives.

• Innovation & AI Adoption: A forward-thinking approach that embraces new technologies like AI to drive efficiency and improve outcomes.

• Accessibility & Inclusivity: A commitment to designing products that are usable by everyone, adhering to strict accessibility standards.

• Continuous Improvement: A culture that encourages refining processes, design systems, and individual skills.

• Autonomy & Resourcefulness: Valuing individuals who can work independently, take initiative, and find creative solutions.

Collaboration Style:

• Cross-functional Integration: Designers are expected to be active participants in product development cycles, working closely with PMs and developers from ideation through implementation.

• Open Communication: Encouraging clear, concise communication, especially between technical and non-technical stakeholders, and utilizing tools like ADO for transparency.

• Feedback Culture: Openness to giving and receiving constructive feedback during design reviews and team sessions to foster growth and improve product quality.

• Agile Adaptability: A willingness to adapt to changing priorities and project scopes within an Agile framework.

📝 Enhancement Note: The culture appears to be a blend of modern tech practices (AI, Agile, remote work) with a strong foundation in user advocacy and cross-functional teamwork. Bilingualism is not just a skill but likely a cultural aspect of team communication.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Conflicting Priorities: Juggling demands from Product, Development, and Sales teams, each with their own objectives and timelines.

• Technical Constraints: Designing innovative solutions while adhering to the limitations and requirements of web technologies and enterprise systems.

• Maintaining Design System Consistency: Ensuring all new components and designs align with the existing design system and contributing effectively to its evolution.

• Remote Collaboration: Effectively communicating and collaborating as a remote team member, ensuring seamless integration with dispersed colleagues.

• AI Integration Learning Curve: Staying current with and effectively integrating evolving AI tools into a design workflow.

Learning & Development Opportunities:

• Advanced UX/UI Training: Opportunities to deepen expertise in areas like user research, interaction design, or information architecture.

• Design System Mastery: Becoming a key contributor to or owner of the company's design system.

• AI in Design Workshops/Courses: Access to resources or training focused on leveraging AI for design innovation and productivity.

• Industry Conferences: Potential for attending relevant UX, accessibility, or health tech conferences.

• Mentorship: Opportunities to be mentored by senior design leaders or to mentor junior designers.

📝 Enhancement Note: The challenges are typical for senior roles in dynamic tech environments. The growth opportunities focus on skill enhancement, leadership, and staying at the forefront of design technology.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex enterprise system you've designed for. What were the main challenges, and how did you address them?" (Focus on process, problem-solving, and technical considerations.)

• "How do you approach integrating accessibility into your design process from the outset, rather than as an afterthought?" (Highlight WCAG knowledge and practical application.)

• "Tell me about a time you had to balance conflicting requirements from different stakeholders (e.g., Product vs. Development). How did you reach a resolution?" (Demonstrate negotiation and communication skills.)

• "How have you used AI tools to improve your design workflow or the quality of your deliverables?" (Be specific about tools and outcomes.)

Company & Culture Questions:

• "Why are you interested in TELUS Health and this specific role?" (Connect your passion for health tech and design with the company's mission.)

• "How do you stay updated on the latest UX trends and technologies, especially AI in design?" (Show your commitment to continuous learning.)

• "Describe your ideal team environment and how you contribute to a collaborative culture." (Emphasize your bilingualism and teamwork skills.)

Portfolio Presentation Strategy:

• Select Diverse Projects: Choose projects that showcase a range of skills, from user research to high-fidelity prototyping, and ideally, different product types.

• Focus on Impact: For each project, clearly state the problem, your specific role and contributions, your process, and the measurable results or key learnings.

• Figma & Accessibility Showcase: Explicitly demonstrate your Figma skills (e.g., component usage, auto-layout, prototyping) and explain how you implemented accessibility standards.

• Bilingual Narration: Be prepared to present and discuss your portfolio in both French and English, demonstrating your bilingual proficiency seamlessly.

• Conciseness: Keep your presentation focused and within the allotted time. Be ready to go deeper on specific aspects if asked.

📝 Enhancement Note: Interview preparation should heavily emphasize practical application of skills, clear articulation of process, and demonstration of bilingual capabilities. Candidates should be ready to discuss their experience with Figma, accessibility, and AI tools in detail.

📌 Application Steps

To apply for this Senior Bilingual UX Designer position:

• Submit Your Application: Navigate to the provided Workday link and complete the application form. Ensure your resume is up-to-date and highlights relevant UX/UI experience, Figma proficiency, bilingualism, and any experience with AI tools or the health tech industry.

• Tailor Your Resume: Customize your resume to precisely match the keywords and requirements listed in the job description, emphasizing your 3+ years of experience and your bilingual capabilities.

• Prepare Your Portfolio: Curate a portfolio that clearly showcases your best UX/UI work, focusing on process, problem-solving, and outcomes. Ensure it highlights your Figma expertise and accessibility implementation. Be ready to present 1-2 projects in detail.

• Practice Your Pitch: Rehearse your responses to common UX interview questions, behavioral questions, and be ready to articulate your design rationale and process confidently in both French and English.

• Research TELUS Health: Familiarize yourself with TELUS Health's mission, products, and recent initiatives to demonstrate genuine interest and cultural alignment during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.