Software Development Engineer – UI

📍 Job Overview

Job Title: Software Development Engineer – UI

Company: Genesys

Location: Galway, Ireland (Flexible)

Job Type: Full time

Category: Software Engineering / UI Development

Date Posted: 2026-09-18

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (2-3 days onsite per week)

🚀 Role Summary

• Design, develop, and maintain high-quality UI components and applications using Angular for the Work Automation team within Genesys Cloud.

• Own features throughout the entire development lifecycle, from conception and design through implementation, automated testing, deployment, and production support.

• Collaborate closely with UX designers, product managers, and fellow engineers to translate product requirements and designs into intuitive, accessible, and scalable user experiences.

• Integrate UI applications with REST APIs and services across the broader Genesys Cloud platform, ensuring seamless functionality.

• Contribute to the continuous improvement of engineering practices, development processes, and overall user experience within the team and organization.

📝 Enhancement Note: This role focuses on front-end development with a strong emphasis on UI/UX, specifically within a "Work Automation" team. This suggests a need for engineers who can translate complex business processes and user needs into efficient and user-friendly interfaces within a SaaS enterprise environment. The hybrid work model indicates a need for strong communication and self-management skills.

📈 Primary Responsibilities

• Design, develop, and maintain robust and reusable UI components and applications using Angular, adhering to best practices and coding standards.

• Take full ownership of assigned features, guiding them through implementation, comprehensive automated testing (unit, integration), successful deployment, and ongoing maintenance.

• Write clean, maintainable, well-tested code with a paramount focus on quality, scalability, and performance.

• Proactively investigate and resolve technical challenges, demonstrating independent problem-solving skills while effectively collaborating with the wider team when necessary.

• Actively participate in code reviews, providing and receiving constructive feedback to elevate code quality and foster team learning.

• Collaborate closely with UX, Product Management, and engineering colleagues to thoroughly understand customer problems and conceptualize and develop effective, user-centric solutions.

• Integrate front-end applications with various REST APIs and backend services, ensuring seamless data flow and functionality across the Genesys Cloud ecosystem.

• Consistently consider and implement best practices for performance optimization, web accessibility (WCAG standards), security, and overall usability in all development efforts.

• Utilize telemetry and operational data to monitor feature behavior in production, diagnose issues, and drive data-informed improvements.

• Contribute to the ongoing refinement and enhancement of engineering practices, development processes, and the overall user experience of the Genesys Cloud platform.

📝 Enhancement Note: The responsibilities highlight a full-stack UI engineering approach, covering design, development, testing, deployment, and maintenance. Emphasis on collaboration, problem-solving, and continuous improvement suggests a dynamic and team-oriented work environment. The mention of telemetry and operational data points to a need for engineers who understand post-deployment monitoring and optimization.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience, is typically expected for this level of role.

Experience: Approximately 2+ years of professional software development experience, with a significant focus on modern web or UI development.

Required Skills:

• Strong development experience with modern web technologies, including JavaScript and TypeScript.

• Proven experience developing complex web applications using Angular or a comparable component-based framework (e.g., React, Vue.js).

• Solid understanding of core web technologies: HTML5, CSS3, and principles of responsive web development.

• Experience designing, building, and consuming RESTful APIs.

• Demonstrated experience in writing effective unit tests and automated integration tests as an integral part of the software development lifecycle.

• A strong grasp of software engineering fundamentals, including data structures, algorithms, and the software development lifecycle (SDLC).

• Proficiency with source control systems (e.g., Git) and modern Continuous Integration/Continuous Deployment (CI/CD) development practices.

• Excellent problem-solving abilities, with the capacity to investigate issues, identify root causes, and propose effective solutions.

• Strong communication skills and a highly collaborative approach to working with cross-functional teams, including engineers, UX designers, and product managers.

• A demonstrable customer-focused mindset and a passion for building intuitive, enjoyable, and high-quality user experiences. Preferred Skills:

• Experience developing and deploying large-scale SaaS or enterprise web applications.

• Familiarity with cloud platforms, particularly AWS or other leading cloud providers.

• Experience with frontend state management libraries and patterns for managing complex application states.

• Understanding and practical application of asynchronous programming patterns in JavaScript/TypeScript.

• Knowledge of web accessibility standards (e.g., WCAG) and best practices for building accessible UIs.

• Experience with observability, telemetry, or frontend performance monitoring tools and techniques.

• Experience working with established design systems or contributing to reusable component libraries.

• An understanding of microservices architectures and distributed cloud systems.

• A keen interest in AI-assisted development and exploring how AI can enhance modern product experiences.

📝 Enhancement Note: The required skills are standard for a mid-level UI engineer. The emphasis on Angular, TypeScript, and REST APIs is key. Preferred skills like SaaS experience, AWS, accessibility, and observability indicate a leaning towards robust, scalable, and maintainable enterprise-level software development. AI interest is a bonus, aligning with Genesys's broader AI focus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase projects demonstrating proficiency in building modern web applications using Angular, highlighting component-based architecture and state management.

• Include examples of UI development that emphasize responsive design and adaptability across various devices and screen sizes.

• Provide case studies or project examples where REST APIs were integrated to fetch and display dynamic data, illustrating data handling capabilities.

• Demonstrate experience with automated testing by including examples of unit tests or integration tests written for UI components or features.

• Highlight any contributions to CI/CD pipelines, design systems, or reusable component libraries, showcasing an understanding of development efficiency and standardization. Process Documentation:

• For each portfolio project, briefly outline the workflow design and optimization phase, explaining how user needs and business requirements were translated into the UI.

• Detail the implementation and automation methods used, specifically mentioning testing strategies and any CI/CD practices applied.

• Explain how the performance and usability of the developed features were measured and analyzed, referencing any telemetry or user feedback mechanisms employed.

📝 Enhancement Note: For a UI development role, the portfolio is crucial. Candidates should be prepared to showcase not just the final product but also their approach to development, testing, and integration. Demonstrating an understanding of the full development lifecycle and how their UI work fits into the broader system is important.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Software Development Engineer with 2-5 years of experience in Ireland, particularly in a tech hub like Galway, the estimated annual salary range is €45,000 - €65,000. This estimate considers the hybrid work model and the specific technologies required.

Benefits:

• Flexible Work Options: Hybrid schedules with the option to work onsite in Galway 2-3 days per week, and work-from-home flexibility.

• Career Development & Growth: Access to continuous learning opportunities, mentoring programs, and clearly defined paths for career advancement.

• Competitive Pension Scheme: Employer-supported pension plan.

• Annual Bonus Program: Performance-based rewards.

• Comprehensive Health Coverage: Includes private health insurance, access to a company dental plan, and wellness support resources.

• Financial Protection: Income Protection, Life Assurance, and access to dedicated financial planning resources.

• Family-Friendly Policies: Generous paid maternity and paternity leave.

• Paid Volunteer Time: Opportunities to contribute to the community.

• August Free Fridays: Dedicated time off during August.

• Wellness Resources: Support for employee well-being.

Working Hours: Standard full-time hours are expected, likely around 40 hours per week. The hybrid model offers flexibility in how these hours are structured, with a requirement to be onsite 2-3 days per week.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for similar roles in Ireland. Genesys offers a comprehensive benefits package, with a strong emphasis on work-life balance, employee well-being, and professional development, which are attractive to mid-level engineers. The mention of "August Free Fridays" and "wellness supports" are specific perks that add value.

🎯 Team & Company Context

🏢 Company Culture

Industry: Genesys operates in the Customer Experience (CX) and Contact Center as a Service (CCaaS) industry, heavily leveraging AI and cloud technologies to orchestrate customer and employee interactions.

Company Size: Genesys is a large enterprise, with nearly 7,000 employees globally. This size implies established processes, significant resources, and opportunities for specialization, but also a need for individual initiative to navigate the organization.

Founded: Genesys was founded in 1991. This long history suggests stability and deep expertise in the CX space, with a continuous evolution towards modern technologies like AI and cloud.

Team Structure:

• The Work Automation team is part of the broader Genesys Cloud engineering organization. Team size is not specified but is likely a focused unit of engineers, UX designers, and product managers.

• The reporting structure will likely involve a Engineering Manager or Team Lead, with potential for cross-functional reporting lines within the product development process.

• Collaboration is expected to be close with UX designers, product managers, and other engineering teams across the Genesys Cloud platform, requiring strong communication and integration skills. Methodology:

• Genesys emphasizes data-driven development, using telemetry and operational data to inform product decisions and identify areas for improvement.

• Workflow planning and optimization are central to the Work Automation team's mission, aiming to streamline processes for their clients.

• Automation and efficiency are core tenets, both in the products developed and in the internal engineering practices, likely utilizing Agile methodologies.

Company Website: https://www.genesys.com/

📝 Enhancement Note: Genesys is a significant player in the CX technology market, with a strong focus on AI. The company culture appears to value innovation, employee well-being, and continuous learning, as evidenced by their benefits and "Great Place to Work" certifications. The Work Automation team's focus suggests a practical application of technology to solve real-world business challenges.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Software Development Engineer. It requires independent contribution to feature development, problem-solving, and collaboration, but also offers significant opportunities for learning and mentorship from senior engineers.

Reporting Structure: The engineer will likely report to an Engineering Manager or Team Lead within the Work Automation team. They will collaborate closely with Product Managers and UX Designers, forming a core product development triad.

Operations Impact: As a UI Engineer on the Work Automation team, the impact is direct: enabling organizations to manage and orchestrate work more effectively through intuitive and efficient interfaces within Genesys Cloud. This directly influences customer operational efficiency, agent productivity, and ultimately, customer experience outcomes for Genesys's clients.

Growth Opportunities:

• Technical Specialization: Deepen expertise in Angular, frontend architecture, performance optimization, and potentially explore adjacent areas like accessibility or cloud technologies.

• Cross-functional Leadership: Grow into a technical lead role, mentoring junior engineers, driving technical design decisions, and influencing team processes.

• Product Domain Expertise: Develop a deep understanding of work automation principles and their application within enterprise CX, becoming a subject matter expert.

• Broader Platform Contribution: Opportunities to contribute to other areas of the Genesys Cloud platform or explore backend integration aspects.

📝 Enhancement Note: The role offers a clear path for growth within front-end engineering, with potential to move into technical leadership or specialize in specific areas relevant to Genesys's product suite and AI initiatives. The mid-level designation suggests a balance between independent contribution and continued learning.

🌐 Work Environment

Office Type: Genesys offers a hybrid work environment. While flexibility is key, the role requires 2-3 days per week onsite at their state-of-the-art Galway office. This suggests a well-equipped workspace designed for collaboration.

Office Location(s): The primary location for this role is the Genesys office in Galway, Ireland. This location offers a blend of city amenities and a strong tech presence.

Workspace Context:

• The Galway office is described as "state-of-the-art," implying modern facilities conducive to productivity and collaboration.

• The hybrid model fosters a collaborative environment on office days, allowing for face-to-face interaction with team members, UX designers, and product managers.

• Access to necessary tools and technology for modern software development is expected, including high-speed internet, development machines, and relevant software licenses.

Work Schedule: The standard work schedule is full-time, with flexibility in structuring the workday. The hybrid requirement necessitates planning for onsite days, likely aligning with team meetings and collaborative sessions.

📝 Enhancement Note: The hybrid model is a significant factor, requiring candidates to be comfortable with both remote and in-office work. The "state-of-the-art" office description suggests a positive and modern working environment.

📄 Application & Portfolio Review Process

Interview Process:

• Application Review: Initial screening of applications by the Talent Acquisition team and hiring manager to assess alignment with core requirements.

• Recruiter Screen: A Zoom interview with a Talent Acquisition Partner to discuss background, motivation, and basic fit.

• Hiring Manager/Team Interview: Meeting with the hiring manager and potentially other team members to delve deeper into technical skills, problem-solving abilities, and team fit. This stage may include technical discussions or a small coding exercise.

• Technical/Team Fit Interview: Further interviews with engineering colleagues to assess technical depth, collaboration style, and cultural alignment.

• Final Steps: Following successful interviews, the process will conclude with final discussions and an offer.

Portfolio Review Tips:

• Showcase Angular Expertise: Prioritize projects built with Angular, clearly demonstrating your command of its features, components, and state management.

• Highlight Problem-Solving: For each project, briefly explain the problem you were solving and how your UI solution addressed it effectively.

• Demonstrate Collaboration: If possible, mention instances where you collaborated with designers or product managers, showcasing your ability to work within a cross-functional team.

• Quantify Impact: Where possible, include metrics or outcomes related to your work (e.g., performance improvements, user satisfaction, efficiency gains).

• Focus on Quality: Ensure code examples (if shared) are clean, well-commented, and demonstrate best practices. Highlight your testing strategies.

Challenge Preparation:

• Be prepared for technical questions related to JavaScript, TypeScript, Angular, HTML, CSS, and REST APIs.

• Expect scenario-based questions testing your problem-solving approach and how you'd handle common UI development challenges.

• Review concepts of responsive design, accessibility, and performance optimization.

• Understand the SDLC and CI/CD practices.

• Prepare to discuss your experience with automated testing and your approach to code quality.

📝 Enhancement Note: The interview process is described as focused and respectful of the candidate's time, with a maximum of five interviews. The portfolio review will be key, so candidates should prepare specific examples demonstrating their UI development skills, particularly with Angular. Technical questions will cover core web technologies and software engineering principles.

🛠 Tools & Technology Stack

Primary Tools:

• Angular: The core framework for UI development. Proficiency is essential.

• TypeScript: Used alongside Angular for enhanced type safety and code maintainability.

• JavaScript: Fundamental for web development, underpinning TypeScript and Angular.

• HTML/CSS: Essential for structuring and styling web pages, including responsive design.

• Git: Standard for source control and collaborative development.

Analytics & Reporting:

• Telemetry Tools: Used to monitor application performance and user behavior in production (specific tools not listed, but understanding the concept is key).

• Browser Developer Tools: For debugging, performance profiling, and inspecting UI elements.

CRM & Automation:

• REST APIs: For integrating UI applications with backend services.

• CI/CD Tools: (e.g., Jenkins, GitLab CI, Azure DevOps) for automating build, test, and deployment processes.

Other Potential Tools (Nice to Have):

• AWS or other cloud platforms: Familiarity with cloud environments.

• Frontend State Management Libraries: (e.g., NgRx for Angular)

• Observability/Performance Monitoring Tools: (e.g., Datadog, New Relic, Sentry)

• Design System Tools/Libraries: For working with or contributing to component libraries.

📝 Enhancement Note: The core technology stack is centered around Angular and its ecosystem (TypeScript, HTML, CSS). Experience with REST APIs and CI/CD is critical. Familiarity with cloud platforms, state management, and performance monitoring tools are valuable additions.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on building software that enhances customer and employee experiences, ensuring intuition and ease of use.

• Innovation & AI: A drive to leverage AI and cutting-edge technology to create advanced solutions, as seen in their AI-powered experience orchestration platform.

• Quality & Reliability: Commitment to high-quality code, robust testing, and dependable production systems.

• Collaboration & Teamwork: Encouragement of cross-functional collaboration, constructive feedback, and shared ownership.

• Continuous Improvement: A culture that values learning, adapting, and refining engineering practices and products.

Collaboration Style:

• Cross-functional Integration: Close working relationships with UX, Product Management, and other engineering disciplines are fundamental.

• Feedback-Driven: An open environment for giving and receiving constructive feedback during code reviews and design discussions.

• Knowledge Sharing: Encouragement of sharing insights, best practices, and learnings across the team and wider engineering organization.

📝 Enhancement Note: Genesys values a blend of technical excellence, customer-centricity, and collaborative teamwork. The "flexible-first culture" suggests autonomy, while the "Great Place to Work" certifications point to a positive and supportive work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Stability: Ensuring new features are cutting-edge while maintaining the stability and performance of a large-scale SaaS platform.

• Complex Workflows: Translating intricate business processes into user-friendly and efficient UI workflows within the Work Automation domain.

• Cross-Platform Integration: Seamlessly integrating UI components with diverse backend services and APIs across the Genesys Cloud platform.

• Evolving Technology Landscape: Staying current with rapid advancements in frontend technologies, AI, and cloud computing.

Learning & Development Opportunities:

• Advanced Angular Techniques: Deepening expertise in Angular architecture, performance optimization, and best practices.

• Cloud & SaaS Development: Gaining hands-on experience with cloud platforms (AWS) and large-scale SaaS application development.

• AI Integration: Understanding and potentially contributing to the integration of AI features within the user interface.

• Accessibility & Performance: Mastering best practices for building inclusive and high-performing web applications.

• Mentorship: Learning from experienced senior engineers within the Galway R&D center and globally distributed teams.

📝 Enhancement Note: The role presents opportunities to tackle complex technical challenges within a dynamic SaaS environment, particularly related to workflow automation and AI integration. The company's commitment to learning and development, coupled with a global engineering organization, provides ample avenues for professional growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UI feature you developed using Angular. What were the main challenges, and how did you overcome them?" (Focus on problem-solving, technical approach, and Angular specifics).

• "How do you ensure your UI code is maintainable, scalable, and performant? Discuss your approach to testing and code quality." (Highlight experience with testing frameworks, CI/CD, and coding best practices).

• "Imagine you need to integrate a new REST API endpoint into an existing Angular application. Walk me through your process, considering data handling, error management, and UI updates." (Demonstrate understanding of API integration and asynchronous programming). Company & Culture Questions:

• "What interests you about Genesys and specifically the Work Automation team?" (Show research into Genesys's products, AI focus, and the team's mission).

• "How do you approach collaboration with UX designers and Product Managers? Can you provide an example of a successful collaboration?" (Highlight communication skills and understanding of cross-functional teamwork).

• "How do you stay updated with new frontend technologies and trends?" (Demonstrate a commitment to continuous learning). Portfolio Presentation Strategy:

• Structure Your Projects: For each project, clearly state the problem, your role, the technologies used (especially Angular), your specific contributions, and the outcomes or lessons learned.

• Showcase Code Quality: Be prepared to discuss your code, highlighting clean architecture, effective use of TypeScript, and robust testing strategies.

• Demonstrate UI/UX Sensibility: Explain your design considerations, focus on responsiveness, and any accessibility features implemented.

• Quantify Achievements: Whenever possible, use metrics to illustrate the impact of your work (e.g., performance improvements, user adoption rates).

• Be Ready for Deep Dives: Anticipate questions about specific technical decisions made in your projects.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong Angular skills, a solid understanding of web development fundamentals, and a collaborative, problem-solving mindset. Candidates should be ready to articulate their contributions to projects and how they align with Genesys's values and technical environment.

📌 Application Steps

To apply for this Software Development Engineer – UI position:

• Submit your application through the provided Workday link on the Genesys careers page.

• Tailor your resume: Highlight your experience with Angular, TypeScript, JavaScript, HTML, CSS, REST APIs, and automated testing. Quantify achievements where possible.

• Prepare your portfolio: Select 2-3 key projects that showcase your UI development skills, particularly those built with Angular. Be ready to discuss your role, technical approach, and outcomes.

• Practice your interview answers: Prepare for technical questions on core web technologies and behavioral questions focusing on collaboration, problem-solving, and your interest in Genesys.

• Research Genesys: Understand their products (especially Genesys Cloud), their AI initiatives, and their company culture. Be ready to articulate why you are a good fit for their "flexible-first" environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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