Software Design Consultant

📍 Job Overview

Job Title: Software Design Consultant

Company: Suvoda

Location: Conshohocken, Pennsylvania, United States

Job Type: Full-time

Category: Revenue Operations / GTM Operations (with a focus on client systems and process implementation)

Date Posted: September 17, 2026

Experience Level: 2-5 years

Remote Status: On-site

🚀 Role Summary

• Design and implement Interactive Response Technology (IRT) solutions for clinical trials, focusing on randomization and drug supply management.

• Serve as a key client-facing consultant, translating complex business requirements into functional software specifications.

• Drive the User Acceptance Testing (UAT) process, ensuring system accuracy and client satisfaction.

• Contribute to the continuous improvement of departmental processes and assist in the development of new software features.

📝 Enhancement Note: While the title is "Software Design Consultant," the detailed responsibilities heavily lean into the operational aspects of client system implementation and ongoing support within the life sciences/clinical trial technology sector. This role requires a blend of technical understanding, client management, and process execution, aligning it with GTM Operations or specialized Revenue Operations roles that manage client-facing technology solutions and drive adoption. The focus on translating client needs into system specifications and managing UAT is a core operational function.

📈 Primary Responsibilities

• Design IRT solutions for randomization and drug supply management, meticulously aligning with clinical protocols, Suvoda proposals, and client discussions.

• Act as a trusted advisor to clients, deeply understanding their business needs and translating them into actionable software requirements for Suvoda’s platform.

• Develop and maintain comprehensive documentation for all IRT solution requirements, ensuring clarity and accuracy for internal and external stakeholders.

• Lead internal team reviews of draft specifications, serving as the primary point of contact for all IRT design-related queries during the build phase.

• Facilitate client reviews of IRT specifications and supporting documents, managing updates and securing timely approvals to meet project milestones.

• Develop the User Acceptance Testing (UAT) plan and associated test scripts, coordinating all necessary data setup for client UAT execution.

• Serve as the main point of contact for design-related questions from both clients and internal teams throughout the system build and UAT phases.

• Lead client UAT sessions for the IRT system, diligently tracking and coordinating required fixes or updates with the project manager.

• Support IRT system re-designs and the implementation of new features during the post-launch maintenance period.

• Identify opportunities and actively contribute to the implementation of process improvements within the services department to enhance operational efficiency.

• Provide valuable feedback to the product team on new feature design and development, drawing from client requests and project experiences.

• Conduct user training sessions for clients at their sites, ensuring effective adoption and understanding of Suvoda’s software.

• Provide direct support to system users, assisting the customer care team via telephone and email as needed.

• Mentor and train new staff members on Suvoda’s product suite and established operational processes.

• Conduct continuous risk assessments throughout the project lifecycle, identifying new risks and developing proactive mitigation strategies.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on client engagement, requirements management, and system implementation, which are core to GTM Operations roles focused on enabling customer success and driving product adoption. The need to understand clinical protocols and translate them into technical specifications is a key differentiator.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent practical experience.

Experience:

• 2-3 years of experience in a similar client-facing or system implementation role.

• 1 year of experience in Interactive Response Technology (IRT) or a closely related field (e.g., clinical trial software, data management in life sciences) is strongly preferred. Required Skills:

• Client Consultation & Management: Demonstrated strong consultative skills, with the ability to build trusted client relationships and understand nuanced business requirements.

• Requirement Documentation: Proficient in accurately and completely documenting technical specifications and business requirements using standardized templates.

• System Design & Implementation: Experience in designing and translating requirements into functional software solutions, particularly within regulated environments.

• User Acceptance Testing (UAT): Proven ability to develop UAT plans, create test scripts, coordinate data setup, and lead client UAT sessions.

• Analytical & Problem-Solving: Strong analytical and systematic thinking abilities, with a creative approach to problem-solving and issue resolution.

• Technical Communication: Ability to understand technical details and effectively translate them into clear, concise language for non-technical users and stakeholders.

• Interpersonal & Organizational Skills: Excellent interpersonal and communication skills, coupled with strong time management and organizational abilities.

• Process Improvement: Aptitude for identifying and implementing process improvements to enhance operational efficiency and effectiveness.

Preferred Skills:

• Familiarity with clinical trial processes, regulatory environments (e.g., FDA, EMA), and data integrity principles.

• Experience with randomization and drug supply management systems.

• Knowledge of software development lifecycle (SDLC) methodologies.

• Experience in training end-users on complex software applications.

• Familiarity with risk assessment and mitigation strategies in project management.

📝 Enhancement Note: The "similar role" experience is interpreted broadly to include roles that involve client consulting, system implementation, or detailed process mapping within technology or regulated industries. The preference for IRT experience is a strong indicator of the specialized domain knowledge valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies in System Design & Implementation: Showcase at least one detailed case study demonstrating your process for translating complex client requirements into a functional system design, highlighting the specific IRT or similar system you worked with.

• Documentation Examples: Include anonymized samples of requirement specifications, UAT plans, or test scripts that you authored, demonstrating attention to detail and clarity.

• Process Improvement Initiatives: Present a project where you identified and implemented a significant process improvement within a client-facing or system delivery team, detailing the problem, your solution, and the measurable impact.

• Client Consultation Scenarios: Be prepared to discuss how you have acted as a trusted advisor to clients, illustrating your approach to understanding needs, managing expectations, and delivering solutions.

Process Documentation:

• Workflow Mapping: Demonstrate experience in mapping complex operational workflows, particularly those involving data flow, user interactions, and system handoffs.

• Requirements Gathering & Specification: Highlight your methodology for eliciting, documenting, and validating requirements, ensuring alignment between business needs and technical execution.

• Testing & Validation: Detail your approach to planning and executing system testing, with a focus on UAT strategies that ensure client readiness and data integrity.

• Risk Management: Illustrate your process for identifying, assessing, and mitigating risks throughout a project lifecycle, especially in client-facing technology implementations.

📝 Enhancement Note: Given the consultative and implementation-heavy nature of this role, a portfolio demonstrating practical application of design, documentation, and client management skills is crucial. The emphasis is on tangible outputs and documented processes.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for Software Design Consultants with 2-5 years of experience in the Conshohocken, Pennsylvania area, and considering the specialized nature of clinical trial technology, the estimated annual salary range is $75,000 - $100,000 USD. This range reflects the blend of technical design, client consulting, and project management responsibilities.

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage for employees and eligible dependents.

• Retirement Savings Plan: 401(k) plan with potential company match to support long-term financial planning.

• Paid Time Off (PTO): Generous PTO policy including vacation days, sick leave, and paid holidays.

• Professional Development: Opportunities for ongoing training, certifications, and attendance at relevant industry conferences to enhance skills in IRT and clinical trial technology.

• Life and Disability Insurance: Company-provided life insurance and long-term/short-term disability coverage.

• Employee Assistance Program (EAP): Confidential support services for personal and professional challenges.

Working Hours:

• Standard full-time work week, typically 40 hours per week.

• Flexibility may be offered on occasion to meet client deadlines or project needs, with potential for occasional overtime during critical UAT or deployment phases.

📝 Enhancement Note: Salary estimation is based on general U.S. compensation data for similar roles and adjusted for the Conshohocken, PA location, considering cost of living and demand for specialized tech consultants in the life sciences sector. Benefits are typical for a company of Suvoda's nature and size in the U.S. market.

🎯 Team & Company Context

🏢 Company Culture

Industry: Life Sciences / Clinical Trial Technology. Suvoda operates within a highly regulated and critical sector, focused on improving the efficiency and patient experience in clinical trials for life-sustaining therapies. This context demands precision, compliance, and a deep understanding of client needs.

Company Size: Suvoda is a growing global company, likely falling into the mid-size category (e.g., 200-500 employees). This size often provides a balance between the structure and resources of a larger organization and the agility and closer-knit feel of a smaller one.

Founded: Suvoda was founded in 2013. This relatively recent founding means the company likely has a modern approach to technology and business processes, while also having established a solid track record and market presence in the competitive clinical trial technology space.

Team Structure:

• Operations & Services Department: This role sits within a department focused on client delivery, implementation, and ongoing support. The team likely comprises project managers, IRT designers, UAT specialists, and customer support personnel.

• Cross-Functional Collaboration: The role emphasizes working closely with project teams, product development, and customer care. This indicates a collaborative environment where different functions work together to ensure client success.

• Reporting: The Consultant likely reports to a manager within the Services or Operations department, with direct interaction with Project Managers and potentially Product Managers.

Methodology:

• Client-Centric Design: Emphasis is placed on understanding and translating client business requirements into robust software solutions.

• Process-Driven Implementation: Adherence to standardized processes for design, documentation, testing, and delivery is critical for consistency and compliance.

• Continuous Improvement: The company encourages identifying and implementing process enhancements to optimize service delivery and product development.

Company Website: https://www.suvoda.com/

📝 Enhancement Note: Suvoda's focus on clinical trials implies a culture that values accuracy, regulatory compliance, and a strong sense of purpose. The "shaping digital experiences" slogan suggests an innovative approach within a traditionally conservative industry.

📈 Career & Growth Analysis

Operations Career Level: This role represents an early to mid-career opportunity within specialized operations. It's beyond an entry-level support position and involves significant client interaction and technical responsibility, often serving as a stepping stone to more senior design, project management, or product-focused roles.

Reporting Structure: The Software Design Consultant will likely report to a Manager of Implementation, Services, or Operations. They will work closely with Project Managers on specific client engagements and collaborate with cross-functional teams (e.g., Development, Product, Customer Care).

Operations Impact: This role directly impacts revenue by ensuring successful client onboarding and system implementation, which is crucial for client retention and satisfaction. By translating client needs into effective IRT solutions, the consultant helps clients run their clinical trials efficiently and compliantly, reinforcing Suvoda's value proposition and driving future business.

Growth Opportunities:

• Senior Software Design Consultant / Lead IRT Designer: Progress to handling more complex projects, larger clients, or mentoring junior consultants.

• Project Management: Transition into a Project Manager role, overseeing entire clinical trial technology implementations from start to finish.

• Product Management: Move into a Product Owner or Product Manager role, leveraging client and design experience to influence new feature development and product strategy.

• Client Success Management: Focus on long-term client relationships, strategic account growth, and ensuring ongoing value realization from Suvoda's solutions.

• Specialized Domain Expertise: Develop deep expertise in specific therapeutic areas (e.g., oncology, rare diseases) or IRT functionalities, becoming a go-to subject matter expert.

📝 Enhancement Note: The growth paths suggest a career within operations that can lead to more strategic, technical, or client-facing leadership roles within the life sciences technology sector.

🌐 Work Environment

Office Type: The role is based in Conshohocken, Pennsylvania, and is described as "On-site," indicating a traditional office-based work environment. This setting is typical for companies requiring close collaboration, secure data handling, and direct client interaction.

Office Location(s): Conshohocken, Pennsylvania, provides access to the greater Philadelphia metropolitan area's talent pool and infrastructure.

Workspace Context:

• Collaborative Spaces: The office environment likely includes meeting rooms and common areas designed for team collaboration, client presentations, and brainstorming sessions.

• Technology Infrastructure: Access to Suvoda's internal systems, development environments, and communication tools will be provided to support design, documentation, and client interaction.

• Team Interaction: Regular face-to-face interaction with colleagues in the Services, Project Management, and potentially Product departments fosters knowledge sharing and team cohesion.

Work Schedule: The standard 40-hour work week is expected, with potential for adjusted hours to meet critical project deadlines, particularly during UAT and system deployments. The on-site nature means a structured daily schedule is likely.

📝 Enhancement Note: The on-site requirement suggests a preference for a highly collaborative and controlled environment, common in industries where data security and direct client engagement are paramount.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and conduct a brief introductory call to assess basic qualifications and cultural fit.

• Technical & Behavioral Interview: Expect a session with a hiring manager or senior team member to discuss your experience with system design, client consultation, requirements documentation, and UAT. Behavioral questions will explore how you handle specific work scenarios.

• Case Study Presentation / Design Exercise: You may be asked to present a past project from your portfolio or work through a hypothetical design scenario related to IRT requirements. This assesses your practical problem-solving and communication skills.

• Team/Cross-Functional Interview: An interview with potential peers or stakeholders from other departments (e.g., Project Management, Product) to evaluate collaboration style and team dynamics.

• Final Interview: A concluding conversation, potentially with a department head or senior leader, to finalize the decision and discuss role expectations.

Portfolio Review Tips:

• Focus on Impact: For each project in your portfolio, clearly articulate the business problem, your specific role and actions, the solution implemented, and the measurable outcomes or benefits achieved (e.g., efficiency gains, client satisfaction, risk reduction).

• Showcase Documentation: Present examples of well-structured specifications, UAT plans, or process documents. Highlight your attention to detail and ability to translate complex information clearly.

• Demonstrate Client Interaction: Be ready to discuss scenarios where you successfully managed client expectations, resolved conflicts, or acted as a trusted advisor. Use the STAR method (Situation, Task, Action, Result) to structure your examples.

• Tailor to Suvoda: Research Suvoda's specific offerings (IRT for randomization, drug supply management) and tailor your portfolio examples to demonstrate relevant experience. Highlight any experience with clinical trials or regulated software environments.

Challenge Preparation:

• IRT Design Scenario: Practice designing an IRT solution for a hypothetical clinical trial. Consider aspects like patient randomization logic, drug accountability, supply forecasting, and reporting needs.

• Requirement Elicitation: Prepare to walk through your process for gathering requirements from a client, including questions you would ask and methods you would use.

• Problem-Solving: Be ready to discuss how you would troubleshoot a common issue during UAT or system build, such as data discrepancies or unexpected system behavior.

📝 Enhancement Note: The interview process is designed to assess both technical/design capabilities and the crucial consultative, client-facing skills required for this role. A strong portfolio is essential for demonstrating these competencies.

🛠 Tools & Technology Stack

Primary Tools:

• Interactive Response Technology (IRT) Systems: While specific proprietary systems are not named, familiarity with the concepts and functionality of IRT platforms for randomization and drug supply management is key. Candidates should be prepared to discuss their experience with such systems generally.

• Requirements Management Software: Tools like Jira, Confluence, or specialized documentation platforms may be used for tracking requirements and specifications.

• Project Management Software: Familiarity with tools such as Microsoft Project, Asana, Trello, or similar platforms for managing project timelines, tasks, and resources.

• Microsoft Office Suite: Proficiency in Word (for documentation), Excel (for data analysis, UAT planning), PowerPoint (for presentations and training), and Outlook (for communication).

Analytics & Reporting:

• Data Analysis Tools: While not explicitly mentioned, an understanding of how data is used and reported within IRT systems is important. Experience with tools for data analysis or reporting might be beneficial.

• Reporting Tools: Ability to interpret and contribute to reports generated by IRT systems or project management tools.

CRM & Automation:

• CRM Systems: Experience with CRM platforms (e.g., Salesforce) can be helpful for understanding client management and sales-to-implementation handoffs, though not a primary requirement.

• Workflow Automation Concepts: Understanding of how workflows are automated within software solutions and the ability to design them.

📝 Enhancement Note: The emphasis is on understanding the functionality and application of these tools within the clinical trial context, rather than just proficiency in specific software names, although familiarity with common project management and documentation tools is expected.

👥 Team Culture & Values

Operations Values:

• Client Focus: A strong commitment to understanding and meeting client needs, ensuring their success with Suvoda's solutions. This translates to active listening, empathy, and a dedication to delivering high-quality implementations.

• Accuracy & Precision: Given the critical nature of clinical trials, an unwavering focus on accuracy, data integrity, and attention to detail is paramount in all design, documentation, and testing activities.

• Collaboration & Teamwork: A belief in working effectively across different teams (client-facing, product, development) to achieve common goals and deliver comprehensive solutions.

• Continuous Improvement: An ethos of proactively seeking ways to enhance processes, systems, and personal skills to drive efficiency and better outcomes.

• Integrity & Compliance: Adherence to industry regulations and ethical standards in all interactions and project execution.

Collaboration Style:

• Cross-Functional Integration: Suvoda likely fosters a collaborative environment where consultants work closely with project managers, developers, and customer support to ensure seamless project delivery.

• Open Communication: Encouragement of open dialogue and feedback exchange between team members and with clients to ensure alignment and address challenges proactively.

• Knowledge Sharing: A culture that supports sharing best practices, lessons learned, and technical insights across the services team to elevate overall expertise.

📝 Enhancement Note: The company's values are deeply tied to the life sciences industry, emphasizing reliability, client success, and a collaborative spirit to navigate complex projects.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Requirements: The primary challenge will be accurately interpreting intricate clinical trial protocols and client business needs, then translating them into precise, actionable software specifications.

• Managing Client Expectations: Balancing client desires with technical feasibility, regulatory constraints, and project timelines requires strong negotiation and communication skills.

• Navigating Regulated Environments: Working within the highly regulated pharmaceutical and clinical trial industry demands meticulous attention to detail and adherence to strict compliance standards.

• Fast-Paced Project Cycles: Clinical trials often have tight timelines, requiring consultants to manage multiple projects concurrently and adapt quickly to changing priorities.

• Keeping Pace with Technology: Continuously learning about new features, best practices, and evolving technologies in the IRT and clinical trial software space.

Learning & Development Opportunities:

• IRT Specialization: Deepen expertise in Interactive Response Technology, becoming a subject matter expert in randomization, drug supply management, and related functionalities.

• Clinical Trial Domain Knowledge: Expand understanding of clinical trial phases, therapeutic areas (oncology, rare diseases), and regulatory compliance requirements.

• Consulting & Client Management Skills: Develop advanced client engagement strategies, negotiation techniques, and stakeholder management capabilities.

• Process Optimization Techniques: Learn and apply methodologies for improving operational workflows, documentation, and testing processes.

• Product Development Insights: Gain exposure to product management and contribute feedback that shapes the future of Suvoda's software offerings.

📝 Enhancement Note: The challenges are inherent to the specialized domain and client-facing nature of the role, offering significant opportunities for professional development and skill enhancement.

💡 Interview Preparation

Strategy Questions:

• Scenario-Based Design: Be prepared for questions like: "A client wants to implement a new oncology trial with complex patient stratification for randomization. How would you approach designing the IRT solution, and what key questions would you ask the client?" Focus on your process for requirement gathering, logic definition, and documentation.

• Client Management: Expect questions such as: "Describe a time you had to manage a difficult client or a disagreement over project requirements. How did you resolve it?" Emphasize your consultative approach, communication strategies, and problem-solving skills.

• Process Improvement: "Tell me about a process you identified as inefficient in a previous role and how you improved it." Highlight your analytical thinking, ability to implement change, and the results of your initiative.

Company & Culture Questions:

• Suvoda's Mission: Research