Business Design Consultant

📍 Job Overview

Job Title: Business Design Consultant

Company: Rentokil Initial Group (Urban Planters)

Location: Bournemouth, England, United Kingdom

Job Type: Full-Time

Category: Sales Operations / Business Development / Design Consulting

Date Posted: 2026-09-17

Experience Level: Entry-Level to Mid-Level (0-2 years suggested)

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth through consultative sales and business design in interior landscaping, floral, and Christmas displays.

• Manage a dedicated portfolio of clients, fostering strong relationships and ensuring exceptional customer service to achieve sales targets and KPIs.

• Leverage expertise in horticulture and design principles to create biophilic and sustainable indoor environments that enhance occupant well-being and productivity.

• Proactively generate new business leads within the Dorset, Devon, and Cornwall territories, contributing to the expansion of Urban Planters' market presence.

• Collaborate cross-functionally to deliver comprehensive solutions, from initial design and landscaping to ongoing grounds maintenance and biodiversity consulting.

📝 Enhancement Note: While the provided AI experience level suggests 0-2 years, the responsibilities of managing client portfolios, generating leads, and combining horticulture with design principles indicate a need for strong foundational skills in sales, customer service, and a creative aptitude. The role bridges sales and design, requiring a consultative approach rather than purely transactional sales.

📈 Primary Responsibilities

• Achieve and exceed agreed-upon sales targets by effectively selling interior landscapes, floral arrangements, and seasonal displays.

• Proactively generate new business leads through field-based activities, networking, and market exploration within the designated territory.

• Cultivate and nurture long-term relationships with both new and existing customers, understanding their needs and providing tailored solutions.

• Deliver consistently excellent customer service, ensuring client satisfaction and retention through responsive communication and problem-solving.

• Develop and implement innovative interior landscape designs, incorporating horticultural expertise and biophilic design principles to enhance indoor environments.

• Oversee the installation and maintenance of plant displays, ensuring aesthetic appeal and plant health.

• Manage project budgets and timelines effectively for design and installation projects.

• Stay abreast of industry trends in interior landscaping, biophilic design, and sustainability to offer cutting-edge solutions.

• Prepare and present compelling proposals and design concepts to prospective and existing clients.

• Collaborate with operational teams for seamless project execution and client service delivery.

📝 Enhancement Note: The responsibilities emphasize a blend of sales acumen and creative design execution. The consultative nature of the role means that "sales" is not just about closing deals but about understanding client needs and proposing solutions that align with Urban Planters' expertise in biophilic design and sustainability.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a background in Horticulture, Landscape Design, Business, Marketing, or a related field would be beneficial.

Experience:

• 0-2 years of experience in a sales-focused or client-facing role, preferably within retail, design, or a service-oriented industry.

• Demonstrated ability to manage client relationships and deliver excellent customer service. Required Skills:

• Full UK Driving Licence: Held for more than two years with no more than six penalty points.

• Self-Motivation & Target-Driven: Proven ability to work independently and consistently meet performance objectives.

• Excellent Problem-Solving Skills: Ability to identify issues and implement effective solutions for clients and projects.

• Customer Service Excellence: Strong interpersonal skills and a commitment to providing outstanding client experiences.

• Communication Skills: Articulate and persuasive in both written and verbal communication with diverse stakeholders.

• Creative Aptitude: An outgoing, naturally creative individual with an eye for design and aesthetics.

• Competent IT Skills: Proficiency in standard office software (e.g., Microsoft Office Suite) for reporting, communication, and basic design presentations.

• Sales Acumen: Experience in retail or sales, with the ability to engage customers face-to-face and generate leads.

Preferred Skills:

• Horticultural Knowledge: Understanding of plant species, care requirements, and suitability for indoor environments.

• Design Principles: Familiarity with interior design, landscape architecture, or biophilic design concepts.

• Client Portfolio Management: Experience managing a roster of clients and developing new business opportunities.

• CRM Software Proficiency: Familiarity with CRM systems for tracking leads, managing customer interactions, and sales pipeline management.

• Project Management Basics: Ability to organize tasks, manage timelines, and coordinate resources for projects.

📝 Enhancement Note: The "0-2 years" experience level suggests that candidates with strong foundational sales, customer service, and creative skills will be considered, even if they lack extensive professional experience. The emphasis on a full UK driving license and field-based work is a critical requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Showcase: A curated selection of past design projects (interior landscaping, floral arrangements, or similar creative work) demonstrating aesthetic sensibility and understanding of space.

• Client Success Stories: Case studies or testimonials highlighting successful client relationships, problem-solving, and achievement of client objectives (e.g., improved well-being, enhanced aesthetics).

• Sales Achievement Documentation: Evidence of meeting or exceeding sales targets, lead generation efforts, and client acquisition strategies.

• Process Integration Examples: Brief descriptions or visuals of how you've managed projects from initial client consultation through to installation and maintenance, showcasing organizational skills.

Process Documentation:

• Client Consultation Workflow: Outline the typical steps involved in engaging with a new client, from initial contact to understanding needs and proposing solutions.

• Design & Installation Process: Detail the phases of a design project, including conceptualization, material selection, installation, and post-installation follow-up.

• Sales Pipeline Management: Illustrate how you track leads, manage opportunities, and forecast sales within a given territory.

• Customer Service Protocols: Demonstrate understanding of how to handle client inquiries, complaints, and feedback to ensure satisfaction and retention.

📝 Enhancement Note: For an entry-level to mid-level role, the portfolio should focus on demonstrating potential and foundational skills. Candidates should be prepared to discuss their approach to client engagement, design thinking, and sales processes, using examples from academic projects, internships, or previous roles.

💵 Compensation & Benefits

Salary Range:

• Starting Salary: £27,053 per annum.

• Potential through Grading: Up to £36,000 per annum, linked to performance and career development within the grading scheme.

• Expected OTE (On-Target Earnings): £40,000 per annum, inclusive of commission.

Benefits:

• Company Vehicle: Provided for business use, facilitating field operations.

• Fuel Card: To cover travel expenses for business-related journeys.

• Commission Scheme: Opportunity to earn additional income based on sales performance.

• Mobile Phone & Tablet: Essential tools for communication, client management, and on-site work.

• Uniform: Provided for a professional appearance.

• Discount Scheme: Access to a discount scheme for personal use.

• RI Rewards: Access to discounts and cashback offers from over 3,000 retailers.

• Employee Assistance Programme (EAP): Free, 24/7 confidential support for personal and professional well-being.

• Long Service Recognition: Additional five days of annual leave after five years of service.

• Refer a Friend: Opportunity to earn up to £1,000 by referring successful candidates.

Working Hours:

• Full-time, Permanent: 37.5 hours per week.

• Schedule: Monday to Friday, providing a standard work week with weekends off.

📝 Enhancement Note: The salary structure includes a base salary with clear pathways for performance-based increases and a commission scheme to significantly boost overall earnings. The benefits package is comprehensive, supporting both professional duties and personal well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Services, Environmental Services, Horticulture, Design, Sales. Urban Planters is a leading interior landscaper and part of the Rentokil Initial Group, a global leader in pest control and hygiene services.

Company Size: Rentokil Initial is a large, publicly traded company (FTSE50) operating in over 90 countries. Urban Planters, while part of this larger entity, likely operates with the agility of a specialized business unit.

Founded: Urban Planters began trading in 1965. Rentokil Initial has a longer history, with roots tracing back to the early 20th century.

Team Structure:

• Reporting: The Business Design Consultant will likely report to a Sales Manager or Regional Manager within the Urban Planters division.

• Specialization: The role sits within the Urban Planters business, focusing specifically on interior landscaping, design, and related services.

• Cross-functional Collaboration: Collaboration will occur with installation teams, maintenance staff, design specialists, and potentially other Rentokil Initial divisions for integrated service offerings.

Methodology:

• Biophilic Design & Biodiversity Consulting: A core methodology focused on integrating nature into indoor and outdoor spaces to improve well-being, productivity, sustainability, and biodiversity.

• Consultative Sales Approach: Emphasis on understanding client needs and providing tailored, value-driven solutions rather than transactional sales.

• Customer-Centric Service: A strong focus on delivering excellent customer service and building lasting relationships.

• Performance-Driven Operations: Utilizing KPIs and targets to drive sales and operational efficiency, supported by a grading system for career development.

Company Website: [https://www.urbanplanters.co.uk/](https://www.urbanplanters.