ServiceNow HR Experience Design Consultant

<p style="line-height: 2.05715; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Seeking:</span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"> ServiceNow Experience Design Consultant</span></p> <p style="line-height: 2.05715; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Who We Are:</span></strong><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"><br></span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">At Stridepath Consulting, we specialize in transforming employee experiences through ServiceNow’s HR platforms. As a dedicated ServiceNow partner, we combine deep platform expertise with a sharp focus on delivering real value for our clients. What sets us apart isn’t just what we do, but how we do it: our team lives by the values of T.H.I.S., Team First, Humble, Innovative, and Service-Oriented. We're building a world-class service organization that leads with heart, delivers with precision, and drives meaningful change at scale. We don’t just aim to lead; we are the leader in ServiceNow HR solutions.</span></p> <p style="line-height: 2.05715; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">What We’re Looking For:</span></strong><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;"><br></span></strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">We’re seeking an Experience Design Consultant to design and deliver best-in-class ServiceNow employee experiences across the ServiceNow platform - primarily within HRSD, with expansion into Core Business Services..&nbsp;</span></p> <p style="line-height: 2.05715; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">In this role, you will shape the look, feel, structure, and usability of ServiceNow Employee Center and Service Portal implementations, and help our customers develop their content strategies. You’ll define user journeys, structure content, optimize navigation, and serve as a trusted advisor on branding, content strategy, and human-centered design.</span></p> <p style="line-height: 2.05715; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; padding-bottom: 8pt;"><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">This position blends design thinking, platform expertise, workshop leadership, and customer enablement.</span></p> <p style="line-height: 2.05715; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 8pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Responsibilities:</span></strong></p> <ul style="margin-top: 0px; margin-bottom: 0px; "> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Develop and lead discovery and design workshops, identify and record requirements, and guide the customer throughout the project lifecycle</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Facilitate discussions on design alternatives, tradeoffs, and risks</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Identify implementation and process design considerations to deliver the Customer’s ideal employee experience while minimizing technical debt</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Advise clients on content strategy to optimize AI search results, LLM consumption of knowledge base articles, and submission of catalog items from AI chat interfaces</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Lead project initiation activities with respect to ServiceNow Portals; develop and/or complete pre-work questionnaires, workshop agendas, and educational content for clients</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Translate requirements into user stories with clear acceptance criteria, testing and validating feature development to support the configuration team</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Deliver ‘Art of the Possible’ demonstrations of the Employee Center Portal to support project initiation and/or pre-sales efforts</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Interpret and apply client brand guidelines where needed to produce a consistent experience for the end user</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Build repeatable solutions, artifacts, assets, and demo instances using human-centered design principles</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Mentor team members on design thinking, UX fundamentals, and principles of design concepts&nbsp;&nbsp;</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Supports the Design Team Director in internal initiatives to improve skills, tools &amp; processes</span></p> </li> </ul> <p style="line-height: 2.05715; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; padding-bottom: 8pt;"><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">&nbsp;</span></p> <p style="line-height: 2.05715; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 8pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Qualifications:</span></strong></p> <ul style="margin-top: 0px; margin-bottom: 0px; "> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">5+ years experience designing or configuring portals within ServiceNow ( Employee Center, Employee Center Pro, Service Portal, etc. )</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">2+ years of experience managing knowledge bases, content strategy, or process documentation</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Willingness and ability to complete background check and drug testing to work on Federal, State, and Local agency projects</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Ability to translate client requirements into clear acceptance criteria</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Excellent&nbsp; written and verbal communication skills</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Strong meeting facilitation skills and comfort leading design discussions with executive stakeholders</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Problem-solving skills to determine solutions to user interface challenges</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Highly organized with exceptional attention to detail</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Ability to work in a fast-paced, dynamic design process under minimal supervision</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Familiarity with design/prototyping tools (e.g., Figma, Adobe XD)</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Understanding of accessibility standards and inclusive design principles</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Experience conducting or evaluating user research or usability testing</span></p> </li> </ul> <p style="line-height: 2.05715; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">&nbsp;</span></p> <p style="line-height: 2.05715; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; padding-bottom: 8pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Job Details:</span></strong></p> <p style="line-height: 1.71429; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Location: Remote USA</span></p> <p style="line-height: 1.71429; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Travel: Up to 15% Annually</span></p> <ul style="margin-top: 0px; margin-bottom: 0px; "> <li style="list-style-type: none; font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 42pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">&nbsp;</span></p> </li> </ul> <p style="line-height: 2.05715; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 8pt;"><strong><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">What We Offer:</span></strong></p> <ul style="margin-top: 0px; margin-bottom: 0px; "> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Competitive Health Benefits</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">401(K) with a 4% contribution</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Home Office and Fitness Reimbursement</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Vacation and Volunteer time</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">World-class co-workers with extensive ServiceNow experience</span></p> </li> <li style="font-size: 11pt; font-family: Montserrat, sans-serif; margin-left: 27pt;"> <p style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Continuous learning culture</span></p> </li> </ul> <p style="line-height: 2.05715; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; padding-bottom: 8pt;"><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">&nbsp;</span></p> <p style="line-height: 2.05715; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 8pt;"><span style="font-size: 11pt; font-family: Montserrat, sans-serif;">Stridepath Consulting is an Equal Employment Opportunity Employer -race/ color/ religion/sex/ sexual orientation/ national origin/age/ disability/ gender identity/veteran status.</span></p>