Service Designer

myCareer - NSW Government
Full-time•Sydney, Australia
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<p><span style="font-size: medium; font-family: Arial;"><p><font size="3"><span style="font-family: Arial;"><strong><span style="text-decoration: underline;">Service Designer (16-Week Temporary Opportunity)&nbsp;</span></strong><br></span></font></p><p><font size="3"><span style="font-family: Arial;">We are seeking expressions of interest from suitably motivated and enthusiastic individuals to temporarily backfill a Service Designer (Grade 7/8) role for a period of 16 weeks from Monday, January 11, 2027 until Friday, April 30 2027 based in Parramatta.<br></span></font></p><p><font size="3"><span style="font-family: Arial;">This is an exciting opportunity within the Customer Experience &amp; Insights team, supporting work focused on improving customer experiences and outcomes across NSW.&nbsp;&nbsp;<br></span></font></p><p><font size="3"><span style="font-family: Arial;">During this period, you will have the opportunity to contribute to customer research, user testing and service improvement activities while working alongside experienced Senior Service Designers and other specialist professionals within the ICCE directorate.&nbsp;<br></span></font></p><p><font size="3"><span style="font-family: Arial;"><strong>Key responsibilities include:&nbsp;</strong><br>-Supporting customer research and user testing activities&nbsp;<br>-Collaborating with stakeholders and contributing to the planning and delivery of service design initiatives&nbsp;<br>-Contributing to improved customer and stakeholder experiences through human-centred design approaches&nbsp;<br></span></font></p><p><font size="3"><span style="font-family: Arial;"><strong>About you:</strong> We are looking for someone who:&nbsp;<br>-Has a genuine interest in understanding customer and stakeholder needs&nbsp;<br>-Brings strong communication, collaboration and stakeholder engagement skills&nbsp;<br>-Enjoys working collaboratively to solve problems and improve outcomes&nbsp;<br></span></font></p><p><font size="3"><span style="font-family: Arial;">This is a great opportunity to develop practical service design capability, gain exposure to human-centred design approaches within government and contribute meaningfully to improving services that impact customers across NSW.&nbsp;&nbsp;</span></font></p><p><font size="3"><span style="font-family: Arial;"><strong>We are seeking candidates who can demonstrate:&nbsp;</strong><br>-Experience or exposure to service design, human-centred design, customer experience, user research or related disciplines.&nbsp;<br>-Ability to plan and support customer research and user testing activities, including synthesising insights into actionable recommendations.&nbsp;<br>-Strong stakeholder engagement, communication and collaboration skills.&nbsp;<br>-Ability to work effectively in a multi-disciplinary team environment and contribute to project outcomes.&nbsp;<br>-Demonstrated problem-solving skills and an ability to apply customer-centred approaches to service improvement.&nbsp;<br>-Experience using service design artefacts and methods such as journey mapping, service blueprints, workshop facilitation, research synthesis and opportunity identification (desirable).&nbsp;</span></font></p></span></p> <p><span style="font-size: medium; font-family: Arial;">Salary Grade 7/8, with the base salary for this role starting

at 116,981 base plus superannuation</span></p>

<p><span style="font-family: Arial;">

<font size="3">Click <a href="https://app.box.com/s/gzmsk6moxlipgu1fux0xn7dljyqs8ks3">Here</a> to access the Role Description</font>

</span>. <span style="font-family: Arial;">

<font size="3">For enquiries relating to recruitment please

contact Vanessa Stanghieri via vanessa.stanghieri@customerservice.nsw.gov.au.</font>

</span></p>

<p><span style="font-family: Arial;">

<font size="3">Visit the

<span style="font-family: Arial; line-height: 107%;"><a href="https://www.psc.nsw.gov.au/workforce-management/capability-framework/capability-framework-resources-index/capability-application-tool">Capability Application Tool</a></span> to prepare for the recruitment process by

accessing

practice application and interview questions based on the focus capabilities

listed in the role description.</font></span></p><p><span style="font-family: Arial;"><font size="3"><a href="https://app.box.com.mcas.ms/s/sytded96d2ol64iyinfsnxcssc95iss4">Click here</a> to view our approach on the use of AI in recruitment.</font></span><span style="font-size: medium; font-family: Arial;">  </span></p>

<p><strong style="font-size: medium; font-family: Arial;">Closing Date: Tuesday 27th October 2026 [9:59am]</strong></p> <p><span style="font-family: Arial;">

<font size="3"><strong>Careers at Department of Customer Service</strong><br>A career at the Department of

Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform

that benefits people across NSW. We are focused on delivering excellent customer service, digital

transformation, and regulatory reform. Come join us and influence the future of our great state.<br></font>

</span></p>

<p><span style="font-family: Arial;">

<font size="3"><strong>Belong in our diverse and inclusive

workplace  </strong> <br>The strength of our workforce lies in its diversity and embracing

difference, while the key to our success is leveraging the contributions of employees with different

backgrounds and perspectives.<br><br>You can view our full diversity and inclusion statement <a href="https://www.nsw.gov.au/customer-service/careers/diverse-and-inclusive-workplace">here</a>.<br><br>We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or <a href="mailto:csrecruitment@customerservice.nsw.gov.au">csrecruitment@customerservice.nsw.gov.au</a>.</font></span></p>

<p><span style="font-family: Arial;">

<font size="3"><strong>For more information, please visit</strong><br></font>

</span></p>

<p><span style="font-family: Arial;">

<font size="3"><a href="https://www.psc.nsw.gov.au/culture-and-inclusion/disability-employment/understanding-disability/what-is-disability#:~:text=Disability%20includes%20long-term%20physical%2C%20mental%20health%2C%20intellectual%2C%20neurological,in%20society%20on%20an%20equal%20basis%20with%20others.">Information

on some of the different types of disabilities</a></font>

</span>

<font size="3"><span style="font-family: Arial;">

<font size="3"> </font>

</span></font>

</p> <p><span style="font-family: Arial;">

<font size="3"><a href="https://iworkfor.nsw.gov.au/adjustments-for-individual-needs">Information on adjustments

available for the recruitment process</a></font>

</span></p>

Application Requirements

Candidates should have experience or exposure to service design, user research, or related disciplines and possess strong stakeholder engagement and communication skills. The ability to work effectively in a multi-disciplinary team and apply customer-centred methodologies is essential.

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