Senior Visual Designer, Profile/Account Hub

📍 Job Overview

Job Title: Senior Visual Designer, Profile/Account Hub

Company: New Era Technology

Location: Remote (United States)

Job Type: Full-Time

Category: Design Operations / Product Design

Date Posted: 2026-09-10

Experience Level: 5-10 Years

Remote Status: Remote Solely

🚀 Role Summary

• Drive high-fidelity visual design execution for the Account Hub, a critical customer-facing experience unifying account interactions across brands.

• Apply strong UX acumen to assess and improve user flows, interaction patterns, and overall usability within the Account Hub.

• Act as a key collaborator with the core design system team, adopting existing components and contributing new patterns specific to the Account Hub ecosystem.

• Prepare detailed visual specifications, interaction notes, and assets for seamless handoff to engineering teams, ensuring production-ready deliverables.

• Uphold visual consistency with corporate design system guidelines while adapting components for the unique needs of the Account Hub.

📝 Enhancement Note: This role is positioned within the "Unified Experience (UE) Core portfolio," indicating a strategic focus on creating a cohesive and integrated user experience across New Era Technology's diverse brand offerings. The emphasis on contributing new patterns back to the global design system suggests this role has significant influence on the company's overall design strategy and scalability.

📈 Primary Responsibilities

• Execute polished, high-fidelity visual designs for all Account Hub screens, modular components, and comprehensive end-to-end user flows.

• Proactively identify and propose solutions for usability issues, edge cases, and flow inefficiencies during the iterative design process.

• Collaborate closely with the Design Lead and UX design counterparts to transform low/mid-fidelity wireframes and architectural concepts into production-ready visual designs.

• Ensure visual alignment with established corporate design system guidelines, while thoughtfully adapting components for the specific requirements of the Account Hub.

• Actively participate in a contribution-based model with the central design system team, feeding newly validated Account Hub patterns into the global design system for wider adoption.

• Create and deliver clear visual specifications, detailed interaction notes, and organized asset handoffs to engineering development teams.

📝 Enhancement Note: The responsibility to "Maintain visual alignment with corporate design system guidelines while adapting components to the unique demands of the Account Hub ecosystem" highlights the dual nature of this role: adherence to established standards and innovation within a specific product domain. This requires a strong understanding of design system principles and the ability to balance consistency with tailored solutions.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Graphic Design, Visual Communications, Interaction Design, User Experience Design, or equivalent practical experience.

Experience: 5+ years of experience in visual design, UI design, or digital product design, with a proven track record in complex, consumer-facing digital web and mobile applications.

Required Skills:

• Strong portfolio showcasing high-fidelity visual UI design, screen layouts, component patterns, and shippable consumer-facing product work.

• Demonstrated UX fluency, with the ability to reason about information architecture, user flows, interaction patterns, and overall usability.

• Deep experience leveraging and actively contributing to component libraries and UI kit design systems.

• Comfort and proficiency working in an agile development environment alongside product management, UX design, and software engineering teams.

• Expertise in industry-standard design and prototyping tools, with a specific emphasis on Figma.

• Mastery of visual craft, including visual hierarchy, typography, UI layout, color theory, and high-fidelity asset preparation for production environments.

• Strong systems reasoning capabilities to evaluate user flows, identify interaction bottlenecks, and contribute to structural UX decisions.

• Excellent cross-functional collaboration skills, fostering strong partnerships with product management, engineering, UX design, and design system teams. Preferred Skills:

• Experience designing for multi-brand platforms, unified account hubs, or profile management portals.

• Experience working within regulated industries such as healthcare, life sciences, or financial services.

• Basic understanding of front-end implementation constraints, including HTML, CSS, and React.

• Professional verbal and written English communication skills, with the ability to articulate complex design decisions clearly to diverse stakeholders.

📝 Enhancement Note: The emphasis on "UX fluency" and "systems reasoning" indicates that this is not purely a visual design role. Candidates are expected to possess a solid understanding of user experience principles and how different design elements interact within a larger system, enabling them to contribute meaningfully to structural UX decisions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase of high-fidelity visual UI designs, demonstrating mastery of screen layouts, component patterns, and shippable consumer-facing product work.

• Evidence of UX fluency through case studies that illustrate reasoning about information architecture, user flows, interaction patterns, and overall usability.

• Examples of deep experience leveraging and actively contributing to enterprise design systems, component libraries, and UI kits.

• Demonstrations of successful collaboration within agile environments, highlighting effective partnerships with product management, UX design, and engineering teams.

• Work samples that highlight visual craft: visual hierarchy, typography, UI layout, color theory, and high-fidelity asset preparation for production. Process Documentation:

• Case studies detailing the process of taking complex functional requirements and converting them into clean, high-fidelity production interfaces.

• Examples of contributions to design systems, illustrating the process of evolving shared pattern libraries and contributing new Account Hub-specific patterns.

• Documentation of collaboration workflows within agile teams, showing how design was integrated with product and engineering cycles.

• Examples of preparing clear visual specifications, interaction notes, and asset handoffs for engineering development teams.

📝 Enhancement Note: The requirement for a portfolio that "showcases high-fidelity visual UI design, screen layouts, component patterns, and shippable consumer-facing product work" combined with UX fluency and design system contribution, indicates a need for a portfolio that bridges the gap between aesthetic execution and strategic product thinking. Candidates should be prepared to demonstrate how their visual designs solve user problems and align with business objectives within a defined system.

💵 Compensation & Benefits

Salary Range: $69 - $69 USD per hour.

Benefits:

• Competitive benefits package.

• Access to continuous training programs.

• Opportunities for professional development.

Working Hours: Monday through Friday, normal business hours (approximately 40 hours per week).

📝 Enhancement Note: The provided salary range of $69 USD per hour ($143,520 annually based on a 40-hour work week) is an hourly rate. This is an estimate based on the provided data. For a Senior Visual Designer role with 5-10 years of experience in a remote US-based position, this rate is within a competitive range, particularly considering the emphasis on specialized skills like design systems and UX acumen. However, actual compensation may vary based on specific qualifications, experience, and location within the US.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Solutions / IT Services. New Era Technology focuses on securely connecting people, places, and information with end-to-end technology solutions, operating in a competitive landscape that demands innovation and reliability.

Company Size: Over 3,000 professionals globally. This large size suggests a structured organization with established processes, but also ample opportunities for cross-functional collaboration and impact within specialized teams.

Founded: Information not directly provided, but the company emphasizes its growth and global presence, indicating a mature and expanding organization.

Team Structure:

• The role operates within the "Unified Experience (UE) Core portfolio," suggesting a dedicated team focused on overarching user experience strategies.

• Collaboration is highlighted with the core design system team, implying a distributed design function where specialists contribute to a central resource.

• Close partnership with Product Management, UX Design, and Software Engineering is expected, indicative of a modern, agile product development environment. Methodology:

• Design execution is guided by corporate design system guidelines, emphasizing consistency and scalability.

• A "contribution-based model" for the design system suggests a collaborative approach to evolving and maintaining design patterns.

• The role operates within an agile environment, requiring iterative design and close feedback loops with development teams.

• Emphasis on delivering "production-ready" designs and providing clear specifications implies a focus on efficient handoffs and engineering enablement.

Company Website: https://www.neweratech.com/

📝 Enhancement Note: The company's mission to "securely connect people, places, and information with end-to-end technology solutions at scale" implies a need for robust, user-friendly interfaces that can handle complex data and diverse user needs. The "People First" philosophy suggests a supportive and growth-oriented work environment.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor. This level signifies a high degree of autonomy, expertise, and responsibility for delivering complex design solutions. It involves mentoring junior designers, influencing design strategy, and taking ownership of significant product areas.

Reporting Structure: Likely reports to a Design Lead or Manager within the Unified Experience (UE) Core portfolio. This structure allows for direct guidance and oversight while maintaining independence in day-to-day execution.

Operations Impact: The Senior Visual Designer has a direct impact on the customer experience through the visual design of the Account Hub. This influences user adoption, satisfaction, and retention by creating intuitive and aesthetically pleasing interfaces that aggregate account-level interactions across brands. Their contributions to the design system also have a broader, systemic impact on product consistency and development efficiency across the organization.

Growth Opportunities:

• Design System Leadership: Potential to become a key contributor or even lead for specific sections of the global design system, driving its evolution and adoption.

• Specialization: Deepen expertise in multi-brand platform design, account management portals, or specific regulated industries.

• Mentorship: Opportunity to mentor junior visual designers and contribute to the growth of the design team.

• Strategic Influence: Influence the overall visual direction and user experience strategy for key customer-facing platforms.

• Cross-functional Leadership: Develop stronger leadership skills by guiding design initiatives across product and engineering teams.

📝 Enhancement Note: The role's focus on contributing to a global design system and working on a "customer-facing experience aggregating account-level interactions across brands" suggests that growth opportunities could involve expanding influence over broader product suites or taking on more strategic design leadership roles.

🌐 Work Environment

Office Type: Fully Remote. This offers flexibility and the ability to work from anywhere within the United States.

Office Location(s): Remote (United States). Occasional travel to company headquarters for conferences/workshops may be required.

Workspace Context:

• The remote setup necessitates strong self-discipline and effective communication tools for collaboration.

• Access to industry-standard design and prototyping tools (e.g., Figma) is essential for daily work.

• The role requires regular use of a computer, keyboard, mouse, and other standard office equipment, involving repetitive motions like typing and scrolling.

• Communication will primarily occur via video conferencing, telephone, and other remote communication tools.

Work Schedule: Standard business hours, Monday through Friday. While remote, adherence to a consistent work schedule is expected to facilitate collaboration with teams in different time zones and ensure timely project delivery.

📝 Enhancement Note: The "occasional travel" to headquarters indicates a hybrid approach to team building and strategic alignment, even within a primarily remote role. This suggests opportunities for in-person collaboration and networking.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience alignment. Be prepared to highlight relevant projects demonstrating high-fidelity visual design, UX acumen, and design system contributions.

• Portfolio Deep Dive: A session with the hiring team to walk through your portfolio. Focus on showcasing specific projects related to complex interfaces, component-based design, and your process for solving user problems visually. Emphasize your role and contributions.

• Skills Assessment: Potential exercises or discussions evaluating your visual craft, UX reasoning, and understanding of design systems. This might include critiquing existing designs or discussing hypothetical design challenges.

• Cross-functional Collaboration Discussion: Interviews with potential collaborators from Product Management, UX Design, and Engineering to assess your ability to work effectively in an agile, cross-functional team.

• Final Interview: A conversation with leadership to discuss your overall fit with the company culture, your career aspirations, and your strategic approach to design.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best demonstrate the required skills: high-fidelity visual UI, UX fluency, design system contributions, and complex web/mobile applications.

• Tell a Story: For each project, clearly articulate the problem, your role, the design process (discovery, ideation, iteration, final solution), key decisions made, and the measurable impact or outcome. Use visuals effectively to guide the narrative.

• Highlight System Thinking: Explicitly show how you've worked with or contributed to design systems, component libraries, or style guides. Demonstrate your understanding of scalability and consistency.

• Showcase UX Acumen: Beyond aesthetics, explain why you made certain design choices from a user experience perspective. Discuss usability considerations, information architecture, and user flows.

• Prepare for Handoff: Include examples or descriptions of how you prepare visual specifications and assets for engineering teams, demonstrating your understanding of production readiness.

Challenge Preparation:

• Design System Application: Be ready to discuss how you would adapt existing design system components for the specific needs of the Account Hub, or how you would propose new patterns.

• Problem-Solving Scenarios: Prepare to discuss how you would approach designing for a complex, multi-brand platform where consistency and distinct brand identities must be balanced.

• Collaboration Scenarios: Think about how you would effectively communicate design decisions and gather feedback from non-design stakeholders (e.g., executives, engineers) in an agile setting.

📝 Enhancement Note: The emphasis on a "contribution-based model" for the design system suggests that interviewers will be looking for candidates who can not only consume but also actively improve and expand design system libraries. Portfolio pieces should ideally reflect this contribution.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expert-level proficiency required for design and prototyping. This is the core tool for UI design, wireframing, and creating high-fidelity mockups.

• Prototyping Tools: While Figma is specified, experience with other prototyping tools (e.g., InVision, Adobe XD) may be beneficial for demonstrating a breadth of skills.

• Design System Platforms: Familiarity with tools or methodologies for managing and contributing to design systems (e.g., Zeroheight, Storybook, or internal company platforms).

Analytics & Reporting:

• User Analytics Tools: Basic understanding of how to interpret data from tools like Google Analytics, Amplitude, or Mixpanel to inform design decisions and measure impact.

• Collaboration & Project Management: Proficiency with tools such as Jira, Asana, or Trello for managing design tasks within agile workflows.

CRM & Automation:

• Understanding of Front-End Implementation: Basic knowledge of HTML, CSS, and potentially React is preferred. This helps in designing feasible interfaces and collaborating effectively with engineering.

📝 Enhancement Note: The explicit mention of Figma as the required tool is critical. Candidates must be able to demonstrate advanced proficiency in Figma for all aspects of the design process, from wireframing to high-fidelity mockups and interactive prototyping.

👥 Team Culture & Values

Operations Values:

• People First: This is a core company attribute, meaning that employees are valued, supported, and prioritized. In design, this translates to advocating for user needs and fostering a collaborative team environment.

• Continuous Learning: The company encourages ongoing skill development and adaptation. For a designer, this means staying updated on design trends, tools, and best practices, and being open to new approaches.

• Collaboration and Inclusion: This value emphasizes teamwork, open communication, and valuing diverse perspectives. Designers are expected to work effectively with various departments and contribute to an inclusive design process.

• Customer Focus: The mission to "securely connect people, places, and information" with "end-to-end technology solutions" implies a strong orientation towards delivering value and excellent service to customers. Design decisions should reflect this customer-centric approach.

Collaboration Style:

• Agile Partnership: Working closely and iteratively with product managers, UX designers, and engineers in an agile framework. This requires frequent communication, feedback exchange, and adaptability.

• Design System Contribution: A collaborative approach to building and maintaining shared design resources, where designers contribute new patterns and adhere to existing ones.

• Cross-functional Communication: Ability to articulate design decisions and rationale clearly to diverse stakeholders, including those without a design background, to ensure alignment and buy-in.

• Inclusive Design Practices: Actively seeking diverse input and ensuring designs are accessible and cater to a broad range of users.

📝 Enhancement Note: The company's core attributes – People First, Continuous Learning, Collaboration & Inclusion – should be reflected in how candidates present their work and interact during the interview process. Demonstrating these values in past projects and teamwork experiences will be crucial.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Consistency and Brand Identity: Designing for a "multi-brand platform" or "unified account hub" requires carefully balancing the need for a consistent user experience with the distinct visual identities of various brands.

• Design System Evolution: Contributing to and maintaining an enterprise-level design system while also creating new, specific patterns for the Account Hub requires strategic thinking and rigorous documentation.

• Remote Collaboration: Effectively collaborating and communicating design intent and feedback across distributed teams without the benefit of in-person interaction.

• Translating Complex Requirements: Taking intricate functional requirements for account management and aggregating user interactions and translating them into intuitive, high-fidelity visual interfaces.

Learning & Development Opportunities:

• Advanced Design System Mastery: Opportunity to become an expert in large-scale enterprise design systems and contribute significantly to their growth and strategic direction.

• Cross-Industry Design Experience: Gaining exposure to designing for potentially regulated industries (healthcare, finance) if applicable, which brings unique UI/UX challenges and compliance considerations.

• UX Acumen Development: Continuous refinement of UX judgment through iterative design and collaboration with UX counterparts, enhancing the ability to influence structural UX decisions.

• Leadership in Design: Potential to lead design initiatives, mentor junior designers, and influence product strategy through impactful visual design execution.

📝 Enhancement Note: The "Challenges" section highlights the inherent complexities of the role, such as managing multiple brands within a unified experience and the dynamics of contributing to a large design system. Candidates should be prepared to discuss strategies for navigating these challenges.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for translating complex functional requirements into high-fidelity visual designs for a customer-facing web/mobile application." (Focus on methodology, tools, and problem-solving.)

• "How do you balance adhering to an existing design system with the need to create new, specific patterns for a particular product area like the Account Hub?" (Highlight your understanding of design system stewardship and contribution.)

• "Walk us through a project where you had to consider user flows, information architecture, and usability alongside visual aesthetics. What was your approach, and what was the outcome?" (Demonstrate UX fluency and systems reasoning.)

• "How do you collaborate with product managers, UX designers, and engineers in an agile environment to ensure successful design delivery?" (Showcase your cross-functional collaboration skills.) Company & Culture Questions:

• "How do you embody the 'People First' philosophy in your design work and team interactions?" (Connect your values to the company's core attributes.)

• "What are your strategies for continuous learning and staying current with design trends and technologies?" (Align with the "Continuous Learning" attribute.)

• "Describe a time you had to work inclusively with a diverse team to achieve a design goal." (Reflect the "Collaboration and Inclusion" value.)

• "How do you ensure your visual designs contribute to a positive and secure customer experience, aligning with New Era's mission?" (Demonstrate customer focus.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your specific role and contributions, the design process, key decisions made, and the final outcome or impact.

• Emphasize System Thinking: Explicitly show how your work integrates with or contributes to design systems. Discuss component reuse, pattern contribution, and maintaining visual consistency.

• Quantify Impact: Whenever possible, use data or metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced support tickets, increased user satisfaction).

• Highlight UX Acumen: Explain the why behind your visual choices, linking them to user needs, usability principles, and information architecture.

• Prepare for Technical Questions: Be ready to discuss your proficiency with Figma and any basic understanding of front-end implementation constraints (HTML/CSS/React).

📝 Enhancement Note: The interview preparation should focus heavily on demonstrating how candidates can operate within a structured design system while also innovating for specific product needs. Case studies should highlight both aesthetic execution and strategic UX thinking.

📌 Application Steps

To apply for this Senior Visual Designer position:

• Submit your application through the provided link on Greenhouse.

• Portfolio Customization: Tailor your portfolio to prominently feature projects showcasing high-fidelity visual UI design, experience with design systems (especially contributions), and a strong understanding of UX principles. Prioritize consumer-facing web and mobile applications.

• Resume Optimization: Ensure your resume clearly highlights your 5+ years of relevant experience, specific design tool proficiencies (especially Figma), and achievements related to design system integration and user experience improvements. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, your approach to complex problem-solving, and how you collaborate within agile teams. Prepare to walk through your portfolio with confidence, focusing on your role and impact.

• Company Research: Familiarize yourself with New Era Technology's mission, values ("People First," "Continuous Learning," "Collaboration & Inclusion"), and the types of technology solutions they provide. Understand how your design skills can contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.