Senior UX Researcher ID84743

📍 Job Overview

Job Title: Senior UX Researcher (ID84743)

Company: AgileEngine

Location: Quetzaltenango, Guatemala (Remote)

Job Type: Full-time

Category: User Experience Research / Operations Strategy

Date Posted: August 25, 2026

Experience Level: Senior (5+ years)

Remote Status: 100% Remote

🚀 Role Summary

• This role focuses on providing continuous UX research support for an IT and Operations employee experience portfolio, emphasizing the evaluation of AI-enabled self-service capabilities.

• The Senior UX Researcher will independently scope and execute mixed-method studies to gather actionable insights crucial for enterprise tooling decisions.

• A key aspect of this position involves maintaining and extending a Jobs-to-be-Done (JTBD) framework across various initiatives, ensuring a consistent strategic approach.

• Collaboration with product, service, and operational teams is paramount to validate new tooling and drive informed decision-making before wider implementation.

📝 Enhancement Note: While the title is "Senior UX Researcher," the responsibilities strongly lean into operational strategy and the evaluation of internal enterprise tools and employee experience. This role requires a researcher who can bridge user insights with operational efficiency and technology adoption within an enterprise context.

📈 Primary Responsibilities

• Independently plan, scope, and execute mixed-method (qualitative and quantitative) UX research studies for priority IT and Operations initiatives, driving from ambiguous questions to decision-ready recommendations.

• Design and conduct research specifically to evaluate AI-enabled self-service experiences and identify opportunities to improve IT support interactions.

• Test AI Skills concepts to understand user needs (jobs to be done), potential adoption barriers, and requirements for trust and validation before broader rollout.

• Synthesize complex research findings into clear, actionable recommendations, well-documented research artifacts, and concise stakeholder readouts that outline implications and next steps.

• Develop, maintain, and extend the Jobs-to-be-Done (JTBD) framework to accurately represent user needs across the company and connect new tool evaluations to the endorsed tool suite.

• Produce comprehensive research plans, participant recruitment strategies, and study materials for assigned initiatives, ensuring rigorous methodology.

• Deliver decision-ready findings and recommendations that inform opportunities in AI-enabled self-service, AI skills, collaboration tools, and overall business process improvements.

• Actively partner with product management, service delivery, and operations teams to validate tooling decisions, ensuring alignment and readiness before scaling.

📝 Enhancement Note: The responsibilities highlight a strategic research function that directly supports operational decision-making. The emphasis on JTBD, enterprise tooling, and AI-enabled self-service indicates a need for a researcher who can translate user needs into tangible operational improvements and technology adoption strategies.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science, or a related field is typically expected for a Senior UX Researcher role.

Experience: 5+ years of hands-on UX research experience at a senior individual-contributor level, with a proven ability to independently manage research lifecycles from initiation to recommendation.

Required Skills:

• Demonstrated ability to independently scope, execute, and synthesize mixed-method (qualitative and quantitative) UX research studies.

• Strong proficiency in selecting, executing, and analyzing various qualitative and quantitative research methodologies.

• Experience researching complex enterprise internal tools, employee experience, or intricate cross-functional operational workflows.

• Proven ability to translate research findings into clear, actionable, and decision-ready recommendations for product and operational stakeholders.

• Demonstrated experience in developing and applying a Jobs-to-be-Done (JTBD) or comparable strategic research framework across multiple initiatives.

• Effective collaborative stakeholder management skills across product, design, engineering, operations, and service teams.

• Excellent written and verbal communication skills, with a talent for concise research readouts and executive-level storytelling.

• Proficiency with common research platforms for participant recruitment, moderated and unmoderated studies, surveys, and data synthesis.

• Experience working within enterprise product, service, and operational workflows.

• Familiarity with research repositories and documentation tools (specific platforms to be confirmed by hiring manager).

• Comfort using collaboration and documentation systems to maintain traceable research artifacts, findings, and decisions.

• Upper-intermediate English proficiency. Preferred Skills:

• Experience researching AI-enabled products, assistants, automation, or emerging technology adoption, with a focus on trust, validation behaviors, user reliance, and rollout readiness.

• Experience with employee experience platforms, IT Service Management (ITSM) tools, self-service support systems, or digital workplace solutions.

• Experience in applying or evolving a Jobs-to-be-Done framework across diverse product or service areas.

• A track record of research that has demonstrably influenced enterprise tooling, AI adoption, or service experience decisions.

• Ability to connect individual research studies to a broader, ongoing strategic framework.

• Proven ability to translate complex findings into actionable improvements for self-service, workflow streamlining, or confusion reduction.

• Experience partnering with teams through product launch and post-launch measurement phases, beyond initial study delivery.

📝 Enhancement Note: The required skills emphasize independence, strategic thinking (JTBD), and the ability to translate research into operational impact, particularly within an enterprise IT and Operations context. The preferred skills highlight a strong advantage for candidates with experience in AI, employee experience, and a proven track record of influencing enterprise-level decisions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase case studies demonstrating independent scoping and execution of mixed-method UX research projects, highlighting the research problem, methodology, and outcomes.

• Include examples of how research findings have directly influenced product or operational decisions, ideally with quantifiable impact where possible.

• Present clear documentation of research plans, participant recruitment strategies, and study materials to demonstrate methodological rigor.

• Demonstrate experience in developing and applying strategic frameworks like Jobs-to-be-Done (JTBD), illustrating how these frameworks informed research direction and recommendations.

• Provide examples of synthesizing complex qualitative and quantitative data into concise, decision-ready recommendations and stakeholder readouts. Process Documentation:

• Detail your process for managing research projects end-to-end, from initial stakeholder engagement and problem definition to final reporting and follow-up.

• Illustrate your approach to participant recruitment, ensuring diverse and representative samples for enterprise-focused research.

• Showcase your methods for synthesizing data from multiple sources (e.g., surveys, interviews, analytics) to form comprehensive insights.

• Document your strategy for effectively communicating research findings and recommendations to varied audiences, including product managers, engineers, and operational leaders.

📝 Enhancement Note: For a senior role, a portfolio should not just present completed studies but also demonstrate strategic thinking, independent project management, and a clear impact on operational decisions. The emphasis on JTBD and enterprise tools means portfolio pieces should reflect this specific domain.

💵 Compensation & Benefits

Salary Range:

Given the location (Quetzaltenango, Guatemala) and the senior-level role with 5+ years of experience, a competitive salary range would be estimated between $45,000 - $75,000 USD annually. This estimate is based on:

• Industry Benchmarks: Senior UX Researcher roles in Latin America, particularly for remote positions with international companies, often fall within this range, depending on the specific company's compensation philosophy and the candidate's demonstrated expertise.

• Cost of Living: Quetzaltenango has a lower cost of living compared to major tech hubs, which can influence local compensation, but remote roles for international companies often align with global compensation standards.

• Company Type: AgileEngine is an Inc. 5000 company working with Fortune 500 brands, suggesting a capacity for competitive, potentially higher-than-local-average, compensation.

• Remote Work: Fully remote positions for international companies often aim for a globally competitive salary, adjusted for regional cost of living or standardized across a specific talent pool.

Benefits:

• Growth without limits: Access to mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget for professional development.

• Competitive compensation: Recognition that reflects skills and impact, with regular performance and compensation reviews.

• Flexibility: 100% remote work with flexible hours to support focus, autonomy, and a healthy work-life rhythm.

• Meaningful, modern projects: Opportunity to work on impactful products using modern technologies with global teams and leading brands.

• Collaborative culture: A supportive environment with a focus on welcoming ideas and recognizing contributions, free from micromanagement.

• Well-being & support: Access to local well-being programs and people-focused support tailored to the employee's location.

Working Hours:

The role is advertised with "flexible hours that support focus, autonomy, and a healthy work rhythm," suggesting a standard full-time workload (estimated 40 hours per week) with flexibility in daily scheduling, accommodating different time zones where necessary for collaboration.

📝 Enhancement Note: The salary estimate is based on general market data for remote senior UX researchers working for international companies, considering the specified location. Actual compensation will vary based on specific experience, interview performance, and AgileEngine's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development, IT Services, Consulting, Application Development, AI/ML. AgileEngine operates across 17+ industries, creating award-winning software for Fortune 500 brands and startups.

Company Size: AgileEngine is an Inc. 5000 company, indicating significant growth and likely a substantial employee base, potentially ranging from several hundred to over a thousand employees globally.

Founded: Founded in 2011, AgileEngine has over a decade of experience in the software development and IT services sector, building a reputation for quality and innovation.

Team Structure:

• The UX Research function likely operates within a larger Product or Engineering organization, potentially supporting multiple product teams.

• This Senior UX Researcher role appears to be a senior individual contributor role, focusing on a specific portfolio (IT & Operations employee experience) but collaborating broadly.

• Cross-functional collaboration is a key element, with expected partnerships across Product Management, Design, Engineering, Operations, and Service teams. Methodology:

• AgileEngine emphasizes creating "award-winning software" and ranks highly in areas like application development and AI/ML, suggesting a focus on innovation and technical excellence.

• The "people-first culture" and "Best Place to Work" awards indicate a strong emphasis on employee well-being, collaboration, and professional growth.

• Research methodologies will likely be data-driven, focusing on delivering actionable insights to inform product and operational strategies.

Company Website: https://agileengine.com/

📝 Enhancement Note: AgileEngine's profile suggests a dynamic, growth-oriented company that values its employees and delivers high-quality technical solutions. The culture appears to support autonomy and collaboration, which aligns well with a remote, senior research role.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Individual Contributor (IC) role within UX Research, but its application in evaluating IT and Operations employee experience, enterprise tooling, and AI adoption positions it at the intersection of UX and strategic operations. The role requires a high degree of autonomy, strategic thinking (JTBD framework), and the ability to influence cross-functional decisions.

Reporting Structure: The Senior UX Researcher will likely report to a UX Research Lead, Manager, or Director, or potentially a Product Lead overseeing the IT/Operations employee experience portfolio. The role involves significant collaboration with various departments, indicating a central or embedded position within key strategic initiatives.

Operations Impact: The research conducted will directly impact the efficiency, adoption, and effectiveness of enterprise tools and AI-enabled self-service solutions used by IT and Operations personnel. By providing actionable insights, this role influences decisions on technology investments, process improvements, and user experience enhancements that drive operational productivity and employee satisfaction.

Growth Opportunities:

• Specialization: Deepen expertise in researching AI-enabled technologies, employee experience, and complex enterprise systems.

• Leadership: Transition into a lead or management role within UX Research, or potentially move into a strategic operations or product management role by leveraging deep understanding of enterprise workflows and user needs.

• Skill Development: Enhance skills in mixed-method research, strategic frameworks (JTBD), and cross-functional influence through challenging projects and a dedicated learning budget.

• Cross-functional Mobility: Gain exposure to various facets of enterprise operations, product development, and service delivery, opening doors to diverse career paths within AgileEngine or the broader tech industry.

📝 Enhancement Note: This role offers a unique opportunity for a UX Researcher to have a significant impact on internal operations and technology adoption, providing a strong foundation for career growth in strategic operations, product strategy, or advanced UX research leadership.

🌐 Work Environment

Office Type: This is a 100% remote position, meaning there is no physical office requirement. The "office" is the employee's home workspace.

Office Location(s): While the position is remote, the specified location is Quetzaltenango, Guatemala. This may imply certain local support or benefits tailored to this region, or it could simply be a point of reference for the candidate's primary location. AgileEngine also has a global presence, suggesting remote employees might be distributed across various regions.

Workspace Context:

• Autonomy and Flexibility: The 100% remote and flexible hours model allows for a self-directed work environment, emphasizing productivity and work-life balance.

• Technology: Employees are expected to have a reliable home office setup conducive to remote work, including stable internet access. AgileEngine provides access to necessary research platforms, collaboration tools, and documentation systems.

• Collaboration: Remote collaboration will be facilitated through digital tools (e.g., video conferencing, chat, project management software). The culture encourages interaction and idea sharing despite the physical distance.

Work Schedule:

The role offers flexible hours, supporting a standard full-time workload (estimated 40 hours per week). This flexibility allows individuals to structure their workday to optimize focus, accommodate personal needs, and align with global team collaboration requirements, ensuring timely responses and participation in meetings as needed.

📝 Enhancement Note: The remote nature and flexible hours are key features, emphasizing autonomy and trust. Candidates should be comfortable working independently and managing their schedule effectively while ensuring strong communication and collaboration with distributed teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, skills, and fit for the role, particularly focusing on mixed-method research, JTBD, and enterprise experience.

• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into your research experience, approach to problem-solving, and understanding of enterprise tooling and employee experience. Expect questions about your ability to independently scope and execute studies.

• Technical/Skills Assessment: This may involve a practical exercise, a case study presentation, or a deep dive into specific research methodologies and your experience with them. You might be asked to outline a research plan for a given scenario.

• Cross-functional Team Interview: Meetings with potential collaborators from Product, Design, or Operations teams to assess your collaboration style, communication skills, and ability to translate research into actionable insights for diverse stakeholders.

• Final Interview: Potentially with a senior leader to discuss cultural fit, career aspirations, and overall alignment with AgileEngine's values and mission.

Portfolio Review Tips:

• Highlight Impact: Showcase projects where your research directly influenced product or operational decisions. Quantify the impact if possible (e.g., "Research led to a 15% increase in self-service adoption").

• Demonstrate Independence: For a Senior role, emphasize projects where you independently managed the entire research lifecycle, from problem definition to final recommendations.

• Showcase Methodology: Clearly articulate the mixed methods used, the rationale for your choices, and how you synthesized findings from different sources.

• JTBD Expertise: Dedicate a section or specific case study to your experience with the Jobs-to-be-Done framework, illustrating its application and impact on strategic decisions.

• Enterprise Focus: Include examples of research conducted on internal tools, employee experiences, or complex business processes to demonstrate relevant domain knowledge.

• Conciseness: Ensure your portfolio is well-organized, easy to navigate, and presents information concisely. Focus on quality over quantity.

Challenge Preparation:

• Research Plan: Be prepared to outline a research plan for a hypothetical scenario related to evaluating an AI-enabled self-service tool or improving an enterprise workflow. Consider objectives, target users, methods, recruitment, and deliverables.

• JTBD Application: Practice articulating how you would apply or extend a JTBD framework to a new product or service area within an enterprise context.

• Stakeholder Communication: Prepare examples of how you communicate complex research findings to non-researchers, such as product managers or operational leaders, focusing on actionable insights and strategic recommendations.

• AI Research Experience: Be ready to discuss your experience researching AI products, focusing on user adoption, trust, and validation.

📝 Enhancement Note: The interview process and portfolio review will heavily emphasize your ability to operate autonomously, apply strategic frameworks like JTBD, and deliver research that drives tangible operational improvements within an enterprise context.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Proficiency with common platforms for recruitment (e.g., UserTesting, Respondent), moderated/unmoderated studies (e.g., UserTesting, Lookback, Maze), surveys (e.g., SurveyMonkey, Qualtrics, Google Forms), and synthesis.

• Collaboration & Documentation: Experience with systems like Confluence, Notion, Google Workspace (Docs, Sheets, Slides), Miro, or similar tools for maintaining research artifacts, findings, and facilitating team collaboration.

• Data Analysis: Familiarity with tools for qualitative data analysis (e.g., Dovetail, NVivo) and quantitative data analysis (e.g., Excel, Google Sheets, basic statistical software).

Analytics & Reporting:

• While not a primary analyst role, understanding how to interpret analytics data (e.g., product usage metrics, support ticket data) to inform research questions and validate findings is beneficial.

• Experience in creating clear, compelling reports and presentations using tools like PowerPoint, Google Slides, or dedicated dashboarding tools. CRM & Automation:

• Familiarity with enterprise CRM systems (e.g., Salesforce) or ITSM tools (e.g., ServiceNow) can be advantageous for understanding the context of enterprise tooling and workflows.

• Understanding of automation concepts within enterprise software is beneficial for evaluating AI-enabled self-service experiences.

📝 Enhancement Note: The role requires proficiency in a range of UX research tools and collaborative platforms. Experience with enterprise-specific software like CRMs or ITSM tools, while not explicitly required, would be a significant advantage given the focus on IT and Operations employee experience.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A strong emphasis on using research and data to inform strategy and operational choices, ensuring that decisions are evidence-based.

• User-Centricity: A commitment to understanding and advocating for the user (in this case, internal employees), ensuring technology and processes meet their needs effectively.

• Efficiency and Optimization: A drive to identify opportunities for process improvement, automation, and streamlining workflows to enhance productivity and reduce friction.

• Collaboration and Transparency: A culture that encourages open communication, knowledge sharing, and working together across departments to achieve common goals.

• Innovation and Continuous Learning: An embrace of new technologies (like AI) and a commitment to ongoing skill development and staying ahead of industry trends.

Collaboration Style:

• Cross-Functional Integration: The role demands close collaboration with Product, Design, Engineering, and Operations teams. This involves actively seeking input, sharing insights, and working jointly to define requirements and solutions.

• Process Review and Feedback: A willingness to engage in iterative processes, solicit feedback on research plans and findings, and incorporate input from various stakeholders to ensure research is relevant and actionable.

• Knowledge Sharing: A proactive approach to sharing research findings and insights across teams, potentially through documentation, presentations, or informal discussions, to build a shared understanding of user needs and operational challenges.

📝 Enhancement Note: The company culture at AgileEngine, with its "people-first" approach and "Best Place to Work" awards, suggests a supportive environment that values collaboration, growth, and employee well-being, which should be reflected in the team's operational values and interaction styles.

⚡ Challenges & Growth Opportunities

Challenges:

• Ambiguity in Enterprise Context: Navigating complex, often legacy, enterprise systems and processes can present challenges in defining clear research questions and scope.

• Balancing User Needs with Business Constraints: Synthesizing user needs with the technical, operational, and budgetary constraints of enterprise tooling decisions requires careful negotiation and strategic thinking.

• Influencing Stakeholders: Gaining buy-in and driving action from diverse stakeholder groups (Product, Engineering, Operations, IT Service) with potentially competing priorities.

• Measuring Impact: Clearly demonstrating the ROI and impact of UX research on operational efficiency, employee satisfaction, and technology adoption within a large enterprise.

• Rapidly Evolving AI Landscape: Keeping pace with advancements in AI and understanding their implications for employee experience and operational workflows.

Learning & Development Opportunities:

• Deep Dive into AI and Employee Experience: Gain specialized knowledge in researching cutting-edge AI technologies and their impact on the internal workforce.

• Strategic Framework Mastery: Become an expert in applying and evolving the Jobs-to-be-Done framework for strategic operational and product decisions.

• Cross-Functional Expertise: Develop a strong understanding of enterprise IT operations, service management, and product development lifecycles through close collaboration.

• Professional Development Budget: Utilize the annual learning budget for courses, conferences, or certifications relevant to UX research, AI, operations, or strategic frameworks.

• Mentorship and TechTalks: Benefit from internal mentorship programs and knowledge-sharing sessions (TechTalks) to foster continuous learning and skill advancement.

📝 Enhancement Note: This role provides a unique opportunity to tackle complex operational challenges through a UX lens, fostering significant professional growth in strategic research, AI adoption, and enterprise technology impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you independently scoped a complex research project with ambiguous objectives. What was your process, and what was the outcome?" (Focus on your ability to define scope, choose methods, and drive to clear recommendations).

• "How have you used the Jobs-to-be-Done framework to influence product or operational decisions? Provide a specific example." (Highlight your strategic thinking and ability to translate JTBD into actionable insights).

• "Imagine we are considering a new AI-powered self-service portal for IT support. How would you approach researching its potential adoption and effectiveness?" (Demonstrate your understanding of AI research, JTBD, and mixed-method approaches for enterprise tools). Company & Culture Questions:

• "What interests you about AgileEngine's mission and its focus on award-winning software for Fortune 500 brands and startups?" (Show you've researched the company and understand its value proposition).

• "How do you approach collaborating with product managers, engineers, and operations teams when their priorities might differ?" (Address your stakeholder management and negotiation skills).

• "Describe your experience working in a remote, flexible work environment. How do you ensure productivity and collaboration?" (Highlight your self-management and communication strategies). Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the problem, your approach (methodology), the key findings, and the impact/recommendations.

• Quantify Impact: Whenever possible, include metrics or evidence of how your research influenced decisions or led to improvements.

• Showcase JTBD: If you have a JTBD case study, clearly explain the framework's application and how it shaped your research and recommendations.

• Focus on Enterprise Context: Emphasize projects that involved internal tools, employee experience, or complex business workflows.

• Be Prepared for Deep Dives: Anticipate questions about your methodology, participant selection, data synthesis, and how you handled challenges within your projects.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, independent execution, and the ability to translate user insights into tangible operational improvements within an enterprise context, particularly in areas related to AI and employee experience.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided application link on the AgileEngine careers portal.

• Tailor Your Resume: Highlight experience with mixed-method research, the Jobs-to-be-Done framework, enterprise tooling, employee experience research, and AI-enabled products. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 strong case studies that best demonstrate your ability to independently scope, execute, and synthesize research, with a clear focus on influencing product or operational decisions. Ensure your JTBD experience is well-represented.

• Prepare Your Narrative: Practice articulating your research process, findings, and impact for each portfolio piece, focusing on clarity, conciseness, and strategic relevance to enterprise operations.

• Research AgileEngine: Understand their work, culture, and values. Prepare thoughtful questions about the role, team, and challenges related to IT and Operations employee experience research.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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