Senior UX Researcher ID84743

📍 Job Overview

Job Title: Senior UX Researcher ID84743

Company: AgileEngine

Location: Manizales, Caldas, Colombia

Job Type: Full time

Category: User Experience Research / Product Operations

Date Posted: 2026-08-25

Experience Level: Senior (5+ years)

Remote Status: Fully Remote

🚀 Role Summary

• This role focuses on providing continuous, hands-on UX research for an IT and Operations employee experience portfolio, ensuring data-driven decision-making for enterprise tooling.

• You will independently scope, execute, and synthesize mixed-method research studies to evaluate AI-enabled self-service experiences and test AI skill concepts.

• A key aspect involves maintaining and extending a jobs-to-be-done (JTBD) framework to guide product and operational decisions across multiple initiatives.

• The position requires close collaboration with product, service, and operational teams to validate tooling decisions before widespread rollout, directly impacting the efficiency and effectiveness of internal IT and Operations functions.

📝 Enhancement Note: While the job title is "Senior UX Researcher," the core responsibilities and context strongly indicate a role that bridges UX research with product operations and GTM strategy for internal tools. The emphasis on enterprise tooling, IT/Ops employee experience, and validating tools before rollout positions this as a strategic role with significant operational impact, rather than a purely front-end design research position. The "Operations" aspect is deeply embedded in the user base (IT & Operations employees) and the tools being researched.

📈 Primary Responsibilities

• Independently plan and conduct mixed-method (qualitative and quantitative) research across priority IT & Ops initiatives, driving studies from initial ambiguity to actionable, decision-ready recommendations.

• Design and moderate research sessions specifically evaluating AI-enabled self-service experiences and identifying opportunities to enhance IT support processes.

• Execute targeted research to test AI Skills concepts, uncovering user needs, adoption barriers, and trust/validation requirements prior to broader implementation.

• Synthesize complex research findings into clear, concise recommendations, comprehensive research artifacts, and compelling stakeholder readouts that articulate implications and proposed next steps.

• Maintain, extend, and evangelize the jobs-to-be-done (JTBD) framework, ensuring it accurately reflects user jobs across the organization and connecting new tool evaluations to the endorsed tool suite.

• Develop detailed research plans, participant recruitment strategies, and all necessary study materials for high-priority initiatives.

• Deliver decision-ready findings and recommendations that span AI-enabled self-service, AI skills adoption, collaboration tools, and other business-process improvement opportunities.

• Actively partner with product management, service delivery, and operational teams to validate tooling decisions and user experience improvements before scaling.

📝 Enhancement Note: The responsibilities highlight a proactive and strategic approach to UX research, emphasizing ownership and end-to-end study management. The focus on "decision-ready recommendations" and "validating tooling before broader rollout" underscores the role's critical function in operational efficiency and GTM strategy for internal products.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Sociology, Computer Science, or a related field is typically expected for senior-level UX research roles.

Experience: 5+ years of hands-on UX research experience at a senior individual-contributor level, with a proven ability to independently scope, execute, and synthesize research studies.

Required Skills:

• Senior-Level UX Research Expertise: 5+ years of demonstrated experience in conducting end-to-end UX research.

• Mixed-Method Research Proficiency: Strong command over selecting, executing, and analyzing both qualitative (e.g., interviews, usability testing, ethnography) and quantitative (e.g., surveys, analytics, A/B testing) research methods.

• Enterprise Tooling & Employee Experience Research: Proven experience researching complex internal tools, employee experience platforms, or cross-functional enterprise workflows.

• Strategic Framework Application: Demonstrated ability to develop, apply, and extend strategic research frameworks, particularly jobs-to-be-done (JTBD) or comparable methodologies, across multiple initiatives and translate insights into actionable product and operational decisions.

• Stakeholder Management & Collaboration: Excellent collaborative stakeholder management skills, effectively partnering with product, design, engineering, operations, and service teams.

• Communication & Storytelling: Exceptional written and verbal communication abilities, including the capacity to deliver concise research readouts and craft executive-ready narratives.

• Research Platform Proficiency: Familiarity with common research platforms for participant recruitment, moderated/unmoderated studies, surveys, and synthesis tools.

• Operational Workflow Acumen: Experience working within enterprise product, service, and operational workflows, understanding the nuances of internal systems.

• Documentation & Traceability: Comfort using collaboration and documentation systems (e.g., Confluence, Notion, research repositories) to maintain traceable research artifacts, findings, and decisions.

• Language Proficiency: Upper-intermediate English level for effective communication in a global team environment.

Preferred Skills:

• AI/Emerging Technology Research: Experience researching AI-enabled products, virtual assistants, automation technologies, or emerging tech adoption, with a focus on trust, validation behaviors, user reliance, and rollout readiness.

• ITSM & Digital Workplace Experience: Background in employee experience, IT Service Management (ITSM), self-service support portals, or digital workplace tools.

• Framework Evolution: Experience in evolving or adapting a jobs-to-be-done framework across diverse product or service domains.

• Impactful Research Delivery: A track record of shipping research that demonstrably influenced enterprise tooling, AI adoption strategies, or service experience decisions.

• Strategic Synthesis: Ability to connect individual research studies to a broader, ongoing strategic framework and organizational goals.

• Action-Oriented Insights: Proven ability to translate complex findings into concrete actions that improve self-service capabilities, reduce user confusion, or streamline operational workflows.

• Post-Launch Partnership: Experience partnering with teams through product launch and measurement phases, not just delivering initial studies.

📝 Enhancement Note: The "Must Haves" clearly delineate a senior, autonomous researcher capable of strategic impact. The "Nice to Haves" point towards a specialization in AI and internal IT/Ops tools, suggesting the company is forward-thinking and looking for someone who can guide them in adopting new technologies and improving existing operational systems. The mention of "research repositories and documentation tools" is a key indicator of the need for structured knowledge management within the operations function.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of End-to-End Research: Showcase 2-3 comprehensive case studies demonstrating your ability to independently scope, plan, execute, analyze, and present mixed-method research projects, ideally with an enterprise or internal tool focus.

• Strategic Framework Application: Include examples of how you've applied or developed strategic frameworks like Jobs-to-be-Done (JTBD) to inform product strategy or operational decisions, illustrating the impact on outcomes.

• Actionable Recommendations & Impact: Highlight instances where your research directly led to significant product improvements, tooling decisions, or process optimizations, quantifying the impact where possible (e.g., improved adoption rates, reduced support tickets, increased efficiency).

• Cross-Functional Collaboration Examples: Provide evidence of successful collaboration with product managers, engineers, operations teams, and other stakeholders, demonstrating your ability to translate research into shared understanding and action.

Process Documentation:

• Research Plan & Methodology: Clearly articulate your process for developing research plans, selecting appropriate methodologies, and outlining participant recruitment strategies for complex enterprise environments.

• Synthesis & Reporting: Demonstrate your approach to synthesizing diverse data sets (qualitative and quantitative) into clear, actionable insights and decision-ready recommendations, with examples of stakeholder readouts or executive summaries.

• Framework Maintenance & Extension: Illustrate how you would maintain and evolve a JTBD framework, ensuring its relevance and utility for ongoing tooling evaluations and strategic planning within an IT/Operations context.

• Tooling Validation Process: Showcase your process for validating new or updated enterprise tools, ensuring they meet user needs and operational requirements before widespread deployment.

📝 Enhancement Note: For a Senior UX Researcher role focused on operational effectiveness, the portfolio must emphasize not just research execution but also strategic thinking, framework application, and demonstrable impact on internal systems and processes. The ability to manage and extend a JTBD framework is a critical component that should be well-represented.

💵 Compensation & Benefits

Salary Range: For a Senior UX Researcher in Colombia with 5+ years of experience, especially in a remote, specialized role with a US-based company like AgileEngine, the estimated salary range would be approximately COP 7,000,000 - COP 12,000,000 per month, equivalent to USD $1,800 - $3,100 USD per month. This range is based on cost of living adjustments for Colombia, industry benchmarks for senior UX roles in LATAM working for international tech companies, and AgileEngine's positioning as an Inc. 5000 company that offers competitive compensation. Actual compensation will depend on specific experience, qualifications, and interview performance.

Benefits:

• Growth & Development: Access to mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget to foster skill advancement.

• Competitive Compensation: Recognition reflecting skills and impact, with regular performance and compensation reviews ensuring fair market value.

• Flexibility & Autonomy: Fully remote work arrangement with flexible hours, promoting work-life balance and personal productivity.

• Impactful Projects: Opportunity to work on meaningful, modern projects using cutting-edge technologies for leading brands.

• Collaborative Culture: A supportive, zero-micromanagement environment where ideas are welcomed and contributions are valued.

• Well-being & Support: Access to local well-being programs and people-focused support tailored to the employee's location.

Working Hours: The role requires approximately 40 hours per week, with flexibility in scheduling to accommodate focus, autonomy, and work-life rhythm, which is common for remote roles with international teams.

📝 Enhancement Note: The salary estimation is based on typical compensation for senior tech roles in Colombia working for US-based companies, factoring in the remote nature and specialized skill set. The benefits are directly extracted from the job description and tailored to highlight aspects relevant to operations professionals seeking growth and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development / IT Services / Technology Consulting. AgileEngine operates in the technology sector, creating software solutions for Fortune 500 brands and startups. This context implies a fast-paced, innovation-driven environment where efficiency and effective tooling are paramount for internal operations.

Company Size: AgileEngine is an Inc. 5000 company, indicating significant growth and a substantial employee base, likely ranging from several hundred to over a thousand employees. This size suggests established processes and a need for robust internal systems and operational support.

Founded: While the founding date isn't explicitly provided, its Inc. 5000 status implies it's a mature, growing company, likely founded in the last 10-20 years, allowing for a blend of established practices and modern operational approaches.

Team Structure:

• Operations & IT Focus: The role is embedded within or closely collaborating with teams focused on IT and Operations, specifically concerning employee experience and internal tooling. This suggests a dedicated function or strong integration with those departments.

• Cross-Functional Collaboration: The Senior UX Researcher will work across product, service, engineering, and operational teams, indicating a collaborative structure where insights are shared and acted upon by various departments.

• Research Autonomy: As a Senior Individual Contributor, the role likely reports into a UX Research lead or a Product Management/Operations lead, with significant autonomy in research execution and methodology.

Methodology:

• Data-Driven Decision Making: The emphasis on research, insights, and validating tooling before rollout points to a company culture that values evidence-based decisions for its internal operations and product development.

• Agile & Iterative Processes: As an "AgileEngine" company, it's highly probable that agile methodologies are employed, requiring continuous feedback loops and iterative improvements, which UX research directly supports.

• Jobs-to-be-Done (JTBD) Framework: The explicit requirement to maintain and extend a JTBD framework signifies a structured approach to understanding user needs and aligning product development with genuine user jobs, a key operational strategy.

Company Website: https://agileengine.com/

📝 Enhancement Note: The company's description as an Inc. 5000 company and its name "AgileEngine" strongly suggest a dynamic, growth-oriented environment that prioritizes efficiency and modern technological solutions, both for its clients and its internal operations. The role's focus on IT and Operations employee experience highlights the company's commitment to supporting its internal workforce effectively.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Individual Contributor (IC) role. It signifies a high level of expertise, autonomy, and the ability to lead research initiatives independently. In an operations context, this means owning significant areas of research, mentoring junior team members (potentially), and acting as a key advisor on tooling and process improvements for IT and Operations.

Reporting Structure: The role will likely report to a UX Research Manager, a Director of Product, or a Head of Operations/IT, depending on how the internal UX research function is structured. The key is that it's a senior position with direct influence on strategic decisions related to internal tooling and employee experience.

Operations Impact: The Senior UX Researcher will have a direct impact on the efficiency, effectiveness, and satisfaction of IT and Operations employees by ensuring the tools they use are well-designed, intuitive, and meet their specific "jobs to be done." This directly translates to improved productivity, reduced operational friction, and better overall service delivery within the company.

Growth Opportunities:

• Specialization in AI & Internal Tools: Deepen expertise in researching cutting-edge AI technologies and their application in enterprise environments, becoming a go-to expert for AI adoption and employee experience within IT/Ops.

• Strategic Framework Leadership: Evolve into a leader for the Jobs-to-be-Done framework, potentially establishing best practices and training others across the organization.

• Cross-Functional Leadership: Transition into broader product management, operations strategy, or GTM roles by leveraging a deep understanding of user needs and operational workflows gained from this research position.

• Mentorship & Team Building: As the team grows, there may be opportunities to mentor junior researchers, contributing to the development of the UX research function within AgileEngine.

📝 Enhancement Note: The "Senior" title implies a path towards leadership, either through specialized expertise in a critical operational domain (like AI for internal tools) or by moving into management or strategy roles. The impact is framed around improving internal operational efficiency, which is a core objective for any operations professional.

🌐 Work Environment

Office Type: This is a Fully Remote position, offering 100% flexibility in terms of location. This is a significant perk for operations professionals who value autonomy and the ability to structure their workday without the constraints of a physical office.

Office Location(s): While the role is remote, the primary location mentioned is Manizales, Caldas, Colombia. This suggests that while the work can be done from anywhere, there might be a concentration of team members or specific compliance/HR considerations tied to this region, especially concerning local well-being programs.

Workspace Context:

• Flexible Work Rhythms: The remote and flexible hours arrangement allows operations professionals to tailor their work schedule to optimize periods of deep focus for analysis and collaboration times for team interaction.

• Technology-Enabled Collaboration: Expect to utilize a suite of digital collaboration tools (e.g., video conferencing, chat, project management software, research platforms) to connect with colleagues and conduct research activities.

• Global Team Interaction: You will be part of a global team, offering exposure to diverse perspectives and working styles, which is common in international tech companies and fosters broader operational understanding.

Work Schedule: Approximately 40 hours per week, with inherent flexibility. This allows for efficient management of research timelines, data analysis, and stakeholder communication, crucial for roles that support operational processes and rapid decision-making.

📝 Enhancement Note: The remote and flexible nature of the work environment is a key selling point. For operations roles, this typically translates to better work-life integration and the ability to manage tasks that require deep concentration without office distractions. The mention of "local well-being programs" suggests that while remote, there's an effort to provide localized support.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your application and resume to assess foundational qualifications and experience.

• Technical/Skills Interview: Expect a deep dive into your UX research methodologies, experience with mixed-methods, and your approach to stakeholder management. Be prepared to discuss specific research projects and challenges.

• Portfolio Review Session: This is a critical stage where you will present 1-2 detailed case studies from your portfolio. Focus on your process, the strategic application of frameworks like JTBD, the challenges faced, and the quantifiable impact of your research on product or operational decisions.

• Cross-Functional Interview(s): You may interview with product managers, engineers, or operations leads to assess your collaboration style, communication skills, and understanding of enterprise tooling and workflows.

• Final Interview: A discussion with a senior leader to evaluate cultural fit, strategic thinking, and overall alignment with AgileEngine's vision.

Portfolio Review Tips:

• Strategic Framework Emphasis: Clearly demonstrate how you've used or developed strategic frameworks (especially JTBD) to inform your research and recommendations. Show the why behind your research.

• Quantifiable Impact: Whenever possible, present metrics and concrete outcomes that resulted from your research. For this role, focus on improvements to internal tooling, employee experience, or operational efficiency.

• Process Clarity: Walk through your research process step-by-step, highlighting your decision-making at each stage, from scoping to synthesis and delivery.

• Storytelling: Frame your case studies as compelling narratives. Start with the problem, detail your research approach, explain your insights, and conclude with the impact and recommended actions.

• Tailor to the Role: Select portfolio pieces that best align with the requirements for researching AI-enabled self-service, enterprise tooling, and IT/Operations employee experience.

Challenge Preparation:

• Mock Research Scenario: Be prepared to discuss how you would approach a hypothetical research problem related to internal IT/Operations tooling or AI adoption.

• JTBD Application: Practice articulating how you would apply or evolve a JTBD framework in a given scenario.

• Stakeholder Communication: Prepare examples of how you've communicated complex research findings to non-research stakeholders, including executives. Focus on conciseness and actionability.

📝 Enhancement Note: The interview process for a senior role like this will be rigorous, with a strong emphasis on demonstrating strategic thinking, independent execution, and tangible impact. The portfolio review is paramount, requiring candidates to articulate their process and the business value of their research, especially in the context of operational improvement.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Proficiency with platforms for recruitment (e.g., UserTesting.com, Respondent.io), moderated/unmoderated usability testing, surveys (e.g., SurveyMonkey, Qualtrics), and participant management.

• Collaboration & Documentation: Experience with tools like Confluence, Notion, Jira, or similar systems for maintaining research artifacts, documenting findings, and tracking project progress.

• Data Analysis & Synthesis: Familiarity with tools for qualitative data analysis (e.g., Dovetail, NVivo) and quantitative analysis (e.g., Excel, Google Sheets, basic statistical software).

Analytics & Reporting:

• Survey Tools: Tools for creating and distributing surveys to gather quantitative feedback and user data.

• Data Visualization (Basic): Ability to create clear charts and graphs from survey data or other quantitative inputs to support research findings.

CRM & Automation:

• Internal Tooling Familiarity: While not directly managing CRM/automation systems, understanding the user experience of enterprise tools, including CRM and automation platforms, is beneficial. Experience researching user interactions with such systems is a plus.

📝 Enhancement Note: The explicit mention of "common research platforms" and "collaboration and documentation systems" indicates a need for practical, hands-on experience with the tools that enable efficient UX research operations. Familiarity with enterprise-grade internal tools is also a key differentiator.

👥 Team Culture & Values

Operations Values:

• Data-Driven Approach: A strong emphasis on using research data and evidence to inform decisions, optimize processes, and improve the employee experience within IT and Operations.

• User-Centricity (Internal Focus): Prioritizing the needs and "jobs to be done" of internal employees (IT and Operations staff) to ensure the tools and services they use are effective and efficient.

• Efficiency & Optimization: A drive to identify bottlenecks, streamline workflows, and improve the overall operational effectiveness through well-designed systems and processes.

• Collaboration & Partnership: Valuing strong working relationships with product, engineering, service, and operations teams to ensure research insights are integrated and acted upon effectively.

• Continuous Improvement: A commitment to ongoing learning, iteration, and refinement of both products and internal processes based on research findings and feedback.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with diverse teams, requiring excellent communication and the ability to bridge gaps between research findings and actionable development or operational changes.

• Feedback-Rich Environment: A culture that encourages open feedback on research plans, findings, and recommendations, fostering a collaborative approach to problem-solving.

• Knowledge Sharing: Practices that promote sharing research insights and best practices across teams, potentially through documentation, presentations, or dedicated knowledge bases.

📝 Enhancement Note: The company's culture, as inferred from its description and the role's requirements, likely values a blend of analytical rigor, user advocacy (for internal users), and collaborative execution, all aimed at driving operational excellence.

⚡ Challenges & Growth Opportunities

Challenges:

• Researching Complex Enterprise Workflows: Navigating and understanding intricate internal processes and systems used by IT and Operations teams can be challenging, requiring deep dives and careful contextualization.

• Balancing Ambiguity with Actionability: Translating vague or complex problems into well-defined research questions and delivering clear, actionable insights that drive concrete changes.

• Influencing Stakeholders: Effectively communicating research findings and recommendations to diverse stakeholders (including non-researchers) to gain buy-in and drive adoption of proposed solutions.

• Evolving AI Landscape: Staying abreast of rapid advancements in AI and understanding user adoption patterns, trust issues, and ethical considerations in the context of internal enterprise tools.

• Maintaining JTBD Framework: Ensuring the Jobs-to-be-Done framework remains current, relevant, and actively used across multiple initiatives as the organization evolves.

Learning & Development Opportunities:

• Advanced AI Research Techniques: Gaining specialized experience in researching the adoption and impact of AI technologies within enterprise settings.

• Strategic Operations Influence: Developing a deeper understanding of operational levers and how UX research can directly influence key business metrics and efficiency gains.

• Framework Leadership: Taking ownership of the JTBD framework's evolution and application, potentially developing training or best practices for wider adoption.

• Cross-Disciplinary Skill Building: Learning from product managers, engineers, and operations specialists to broaden your understanding of the product development lifecycle and operational challenges.

📝 Enhancement Note: The challenges presented are typical for senior roles in operational UX research, requiring strong problem-solving skills and the ability to navigate complex organizational dynamics. The growth opportunities are aligned with developing specialized expertise and strategic influence within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you independently scoped and executed a complex mixed-method research study for an enterprise internal tool. What were the challenges, and what was the impact of your findings?" (Focus on autonomy, methodology, and business impact.)

• "How would you approach developing and maintaining a Jobs-to-be-Done framework for an IT and Operations employee experience portfolio? Walk us through your process." (Demonstrate strategic thinking and framework application.)

• "Imagine we are considering a new AI-powered self-service tool for IT support. How would you plan research to evaluate its potential adoption and effectiveness?" (Showcase your approach to AI research and user experience for operational tools.)

• "How do you translate research findings into actionable recommendations for product and operational stakeholders, especially when they have differing priorities?" (Highlight your communication, influence, and stakeholder management skills.) Company & Culture Questions:

• "What do you know about AgileEngine and our mission?" (Research the company's website, recent news, and values.)

• "How do you see your role contributing to the efficiency and effectiveness of our IT and Operations teams?" (Connect your skills to the operational goals of the role.)

• "Describe your ideal collaborative environment when working with product, engineering, and operations teams." (Align with AgileEngine's collaborative culture and zero-micromanagement ethos.) Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly articulate the problem, your research approach, the key insights, and most importantly, the tangible outcomes or impact on the product, users, or operations.

• JTBD Integration: If applicable, highlight how JTBD or similar frameworks guided your research and decision-making.

• Process Transparency: Be ready to explain your research process in detail, including how you selected methods, recruited participants, and synthesized data.

• Conciseness and Clarity: Present your findings and recommendations in a clear, concise, and compelling manner, suitable for an executive audience. Aim for 20-30 minutes per case study presentation, allowing ample time for Q&A.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating not just research skills but also strategic thinking, operational understanding, and the ability to drive meaningful change through user insights within an enterprise context.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided link on the AgileEngine careers portal.

• Portfolio Customization: Tailor your resume and cover letter to highlight your experience with enterprise tooling, IT/Operations employee experience, mixed-method research, and strategic frameworks like JTBD. Select 1-2 portfolio pieces that best showcase these specific areas.

• Resume Optimization: Ensure your resume clearly articulates your 5+ years of senior-level UX research experience, emphasizing independent project ownership, stakeholder management, and quantifiable achievements in improving user experiences or operational efficiency.

• Interview Preparation: Practice articulating your research process, methodology, and impact using the STAR method (Situation, Task, Action, Result) for behavioral questions. Prepare to present your chosen portfolio case studies effectively, focusing on strategic insights and measurable outcomes.

• Company Research: Thoroughly research AgileEngine, its services, its Inc. 5000 status, and its stated values. Understand the context of internal IT and Operations employee experience and the potential role of AI in improving these areas.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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