Senior UX Researcher (f/m/div)

📍 Job Overview

Job Title: Senior UX Researcher (f/m/div)

Company: Infineon

Location: Porto, Portugal

Job Type: Full-time

Category: User Experience Research / Product Strategy

Date Posted: August 31, 2026

Experience Level: 6+ Years

Remote Status: Hybrid

🚀 Role Summary

• Lead end-to-end UX research strategies, aligning product, customer, and business objectives to drive innovation.

• Execute comprehensive qualitative and quantitative research programs across the entire product lifecycle, from ideation to iteration.

• Analyze and synthesize complex data from user interviews, usability testing, surveys, analytics, and field studies to uncover actionable insights.

• Translate research findings into clear, compelling recommendations that directly influence product decisions and overall experience strategy.

• Foster a customer-centric approach by partnering closely with product managers, designers, engineers, strategists, and business stakeholders to ensure impactful outcomes.

• Contribute to the advancement of ResearchOps, knowledge management, and research excellence through active mentoring, effective storytelling, and championing best practices.

📝 Enhancement Note: While the raw description focuses on UX Research, the mention of "Corporate Functions team," "developing strategies, refining processes, and implementing initiatives that empower our business to thrive," and partnering with "strategists, and business stakeholders" suggests this role has a broader strategic impact beyond just product teams, potentially influencing internal operations and go-to-market strategies through user-centric insights. This role is crucial for aligning user needs with business objectives, a core tenet of Revenue Operations and GTM strategy.

📈 Primary Responsibilities

• Define and lead comprehensive UX research strategies that are directly aligned with product roadmaps, customer needs, and overarching business goals.

• Plan, design, and execute end-to-end qualitative and quantitative research programs, ensuring rigorous methodology and timely delivery throughout the product lifecycle.

• Conduct a diverse range of research activities, including in-depth user interviews, moderated and unmoderated usability testing, large-scale surveys, behavioral analytics reviews, immersive field studies, competitive benchmarking, and accessibility evaluations.

• Analyze and synthesize findings from qualitative feedback, quantitative behavioral data, key business metrics, and direct customer feedback to identify critical, actionable insights that inform strategic direction.

• Translate complex research findings into clear, concise, and compelling recommendations, effectively communicating insights and influencing product decisions and overall experience strategy to various stakeholders.

• Actively partner with cross-functional teams, including Product Management, Design, Engineering, Business Strategy, and Marketing, to champion customer-centered outcomes and ensure research insights are integrated into decision-making processes.

• Contribute significantly to ResearchOps initiatives, including developing and maintaining knowledge management systems, establishing research best practices, and fostering research excellence through effective storytelling, mentoring junior researchers, and promoting the adoption of new methodologies.

📝 Enhancement Note: The emphasis on "refining processes, and implementing initiatives that empower our business to thrive" indicates that this Senior UX Researcher will likely be involved in optimizing internal business processes from a user's perspective. This is a critical function for operations roles, as understanding user workflows (internal or external) is key to improving efficiency and effectiveness. The role's strategic influence suggests a need for strong analytical and problem-solving skills directly applicable to operations challenges.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Human Factors, Cognitive Science, Computer Science, or a related field with a strong research component.

Experience: Minimum of 6 years of progressive experience in UX research, customer research, market research, human factors, behavioral research, or a closely related discipline, with a proven track record of impacting product strategy and user experience.

Required Skills:

• Demonstrated expertise in defining and leading end-to-end UX research strategies aligned with business objectives.

• Strong command of a wide array of qualitative research methodologies (e.g., interviews, contextual inquiry, ethnography, diary studies) and quantitative research methodologies (e.g., surveys, A/B testing, analytics review).

• Proficiency in conducting usability testing sessions, both moderated and unmoderated, to identify and address user friction points.

• Ability to synthesize and triangulate insights from diverse data sources, including qualitative feedback, behavioral data, and business metrics, to drive actionable decision-making.

• Excellent stakeholder management and communication skills, with a proven ability to facilitate discussions, align priorities, and influence product direction through clear and compelling storytelling.

• Experience working within complex environments such as B2B, enterprise, industrial, or semiconductor sectors, understanding the unique challenges and user needs within these domains.

• Fluency in English, both written and spoken, for effective communication and collaboration. Preferred Skills:

• Familiarity with industry-standard research tools such as Qualtrics, UserTesting, Dovetail, Maze, and similar platforms for survey creation, usability testing, and data analysis.

• Experience with advanced research techniques including ethnography, diary studies, Jobs-to-be-Done (JTBD) frameworks, benchmarking, concept testing, and accessibility research.

• Proven ability to contribute to ResearchOps, including knowledge management, research repository development, and advocating for research best practices.

• Experience mentoring junior researchers and fostering a culture of research excellence within a team.

• Understanding of how to integrate user research insights with business metrics and product performance data to demonstrate ROI.

📝 Enhancement Note: The requirement for "experience working in B2B, enterprise, industrial, semiconductor, or other complex environments" strongly suggests that operations-related thinking and process optimization will be key to success. Understanding how complex systems and business processes impact user experience is vital. The mention of "ResearchOps" implies a need for systematic approaches to research, mirroring the process-oriented nature of operations roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 comprehensive case studies demonstrating end-to-end UX research projects from conception to impact.

• Clearly articulate the research problem, methodology chosen (justifying qualitative/quantitative/mixed-methods), execution process, and key findings for each case study.

• Highlight how research insights directly influenced product strategy, design decisions, or process improvements, with measurable outcomes where possible.

• Include examples of synthesizing complex data from multiple sources (e.g., user interviews, analytics, surveys) into actionable recommendations.

• Demonstrate experience with relevant research tools and technologies used in the execution of case studies. Process Documentation:

• Provide examples of research plans, discussion guides, survey instruments, and usability test scripts used in past projects.

• Include documentation illustrating how research findings were translated into user stories, design recommendations, or strategic proposals.

• Showcase any contributions to the development or refinement of research processes, workflows, or knowledge management systems (ResearchOps).

• Demonstrate an ability to communicate research processes and findings effectively to both technical and non-technical audiences.

📝 Enhancement Note: For operations professionals, translating portfolio requirements into an operations context means focusing on the "process" aspect of UX research. Candidates should highlight how they design, execute, and optimize research processes to yield efficient and effective insights. Demonstrating an ability to manage research projects like operational initiatives, with clear objectives, timelines, and deliverables, will be highly valued.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Researchers with 6+ years of experience in Portugal, the estimated salary range is €50,000 - €75,000 annually. This estimate considers the cost of living in Porto, the specialized nature of UX research in a technical field, and Infineon's standing as a global technology leader.

Benefits:

• Comprehensive health insurance coverage for employees and potentially dependents.

• Retirement savings plan or pension contributions.

• Paid time off, including vacation days, public holidays, and sick leave.

• Opportunities for professional development, including training, conferences, and certifications.

• Flexible working arrangements, supporting a hybrid work model.

• Employee assistance programs and wellness initiatives.

• Potential for performance-based bonuses or incentives.

• Diversity and inclusion initiatives and a commitment to equal opportunity.

• Accommodations for the interview process to ensure accessibility.

Working Hours: Standard full-time working hours are expected to be approximately 40 hours per week, with flexibility for hybrid work arrangements. Specific daily schedules can be discussed to accommodate team collaboration and personal needs.

📝 Enhancement Note: The salary range is an estimation based on industry data for senior-level UX research roles in Portugal. Actual compensation will vary based on specific qualifications, negotiation, and Infineon's internal compensation structure. The benefits listed are common for large, global technology companies and are tailored to support professionals in demanding roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Infineon operates in the semiconductor industry, a critical sector driving global decarbonization and digitalization through advanced power systems and IoT solutions. This industry demands innovation, precision, and a deep understanding of complex technological ecosystems.

Company Size: Infineon is a large, publicly traded global company with tens of thousands of employees worldwide. This scale offers opportunities for broad impact, cross-functional collaboration, and career progression, while also requiring robust processes and clear communication channels to maintain efficiency.

Founded: Infineon Technologies AG was founded in 1999, emerging from the spin-off of the semiconductor activities of the former Siemens AG. This heritage provides a strong foundation in engineering excellence and a long-standing commitment to technological advancement.

Team Structure:

• The UX Research team likely operates within a larger product development or digital innovation division, potentially supporting multiple product lines or business units.

• Roles may report through a Head of UX, Director of Product, or a similar leadership position, with direct collaboration expected across Product Management, UX Design, Engineering, and potentially Marketing and Strategy departments.

• The team structure emphasizes collaboration with various "Corporate Functions," indicating a broad scope of influence across different business areas. Methodology:

• Infineon's approach to innovation is data-driven and customer-focused, emphasizing rigorous research and development to create impactful semiconductor solutions.

• This role will employ systematic methodologies for user research, translating complex technical requirements and user needs into user-friendly experiences and strategic product directions.

• The company values efficiency and continuous improvement, aligning with operations principles for optimizing processes and outcomes.

Company Website: https://www.infineon.com/

📝 Enhancement Note: Infineon's position as a leader in semiconductors means that user experience research is applied to both customer-facing products and potentially internal tools and processes that support complex operations. Understanding the B2B and industrial context is crucial, as user needs in these areas are often tied to efficiency, reliability, and integration within larger systems.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Researcher, indicating a mid-to-senior level of expertise. It requires significant autonomy in defining research strategies, leading complex projects, and influencing product and business decisions. The "f/m/div" (female/male/diverse) designation signifies an inclusive hiring approach.

Reporting Structure: The role likely reports into a UX Research Lead or Manager, who in turn reports to a Director or VP of Product/Design/Innovation. Collaboration will be extensive with Product Managers, UX Designers, Software Engineers, and potentially Business Strategists and Operations leads within "Corporate Functions."

Operations Impact: The Senior UX Researcher will have a direct impact on the success of Infineon's products and services by ensuring they meet user needs and business objectives. This includes influencing product roadmaps, optimizing user journeys, and driving customer adoption and satisfaction, which are key drivers of revenue and operational efficiency. Insights generated can also inform the development of internal tools and processes, streamlining operations and improving employee productivity.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific research methodologies (e.g., advanced qualitative methods, large-scale quantitative analysis) or product areas (e.g., IoT, automotive, industrial).

• Leadership: Potential to move into a Lead UX Researcher role, managing a small team, or a UX Research Manager position, overseeing broader research initiatives and strategy.

• Cross-functional Mobility: Possibility to transition into Product Management, UX Design Strategy, or even GTM strategy roles by leveraging a deep understanding of user needs and market dynamics.

• ResearchOps Development: Contribute to building and scaling research operations, process standardization, and knowledge sharing within the organization.

📝 Enhancement Note: For operations professionals, this role offers a pathway to influence business strategy through a user-centric lens. The "Corporate Functions" aspect suggests opportunities to apply UX principles to internal operations, process optimization, and employee experience, bridging the gap between traditional UX and business operations.

🌐 Work Environment

Office Type: Infineon typically offers a hybrid work environment, balancing the benefits of in-office collaboration with the flexibility of remote work. This allows for focused individual work and spontaneous team interactions.

Office Location(s): The role is based in Porto, Portugal. Infineon has multiple office locations globally, but this specific position is tied to the Porto site, which likely serves as a hub for R&D and operations.

Workspace Context:

• The workspace is expected to be collaborative, with opportunities to engage with diverse teams of engineers, designers, product managers, and strategists.

• Access to modern office facilities, meeting rooms equipped for hybrid collaboration, and standard office technologies will be provided.

• The environment encourages knowledge sharing and cross-pollination of ideas, fostering innovation and problem-solving.

Work Schedule: A standard 40-hour work week is typical, with the flexibility to adjust daily schedules within the hybrid model. This allows for effective participation in global team meetings and personal work-life balance.

📝 Enhancement Note: The hybrid nature of the work environment is critical for operations roles. It allows for dedicated time for focused analysis and documentation (often best done remotely) and collaborative sessions for strategy development and problem-solving (often best done in person). Understanding how to leverage both modes of work effectively is key.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review applications and conduct a brief screening call to assess basic qualifications and cultural fit.

• Hiring Manager Interview: A conversation with the Hiring Manager (Luis Oliveira) to delve deeper into experience, research philosophy, and strategic thinking. Expect questions about past projects and how you approach complex research challenges.

• Portfolio Presentation/Case Study: A significant part of the process will involve presenting 1-2 key case studies from your portfolio. Be prepared to walk through your research process, key insights, and the impact of your work.

• Cross-functional Panel Interview: Interviews with key stakeholders (Product Managers, Designers, Engineers, Strategists) to assess collaboration skills, communication style, and ability to integrate research into diverse workflows.

• Final Interview: Potentially a discussion with a senior leader to confirm strategic alignment and suitability for the role and company culture.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business or product impact of your research. Quantify results whenever possible (e.g., "increased conversion by X%", "reduced support tickets by Y%").

• Showcase Process Rigor: Detail your research methodology, including how you selected participants, designed studies, and analyzed data. Explain why you chose certain methods.

• Highlight Problem-Solving: Frame your case studies around a specific problem or opportunity, and explain how your research led to a solution or strategic shift.

• Tailor to B2B/Complex Environments: If possible, showcase experience relevant to B2B or industrial contexts, emphasizing how you navigated complexity and stakeholder alignment.

• Demonstrate Communication: Practice presenting your work concisely and engagingly, preparing for questions about your findings and recommendations.

Challenge Preparation:

• Be ready to discuss how you would approach a hypothetical research problem relevant to Infineon's business (e.g., understanding user needs for a new IoT security feature, optimizing an industrial control interface).

• Prepare to talk about how you manage competing priorities and stakeholder demands in a fast-paced environment.

• Think about how you contribute to ResearchOps and foster research excellence.

📝 Enhancement Note: For operations candidates, the portfolio review is an opportunity to showcase process management, analytical rigor, and the ability to translate data into actionable improvements. Frame your case studies as successful "projects" with clear objectives, methodologies, results, and lessons learned, much like an operational initiative.

🛠 Tools & Technology Stack

Primary Tools:

• Qualitative Research Platforms: UserTesting, Maze, Lookback, UserZoom (for moderated/unmoderated usability testing, interviews, surveys).

• Survey & Data Analysis Tools: Qualtrics, SurveyMonkey, Google Forms; SPSS, R, Python (for advanced quantitative analysis).

• Qualitative Data Analysis Tools: Dovetail, NVivo, ATLAS.ti (for coding, thematic analysis, and synthesizing qualitative data).

• Collaboration & Documentation: Confluence, Jira, Miro, Figma (for research planning, documentation, synthesis, and sharing insights with design/product teams).

Analytics & Reporting:

• Web/Product Analytics: Google Analytics, Adobe Analytics, Pendo, Mixpanel (for understanding user behavior data).

• Business Intelligence Tools: Tableau, Power BI (for creating dashboards and visualizing key metrics that complement research findings).

CRM & Automation:

• While not directly a UX research tool, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can provide context for understanding customer journeys and business processes.

📝 Enhancement Note: Operations professionals should highlight any experience with data analysis, workflow management, and cross-functional tool integration. Familiarity with tools that can help synthesize qualitative feedback with quantitative behavioral data (e.g., Dovetail combined with analytics platforms) is particularly valuable.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and advocating for the user, ensuring their needs are at the forefront of product development and business strategy.

• Data-Driven Decision Making: Relying on rigorous research and data analysis to inform strategies, validate hypotheses, and measure impact.

• Collaboration & Partnership: Working effectively across diverse teams (Product, Engineering, Strategy, Marketing) to achieve shared goals and drive impactful outcomes.

• Continuous Improvement: An ongoing effort to refine research methodologies, processes, and knowledge sharing to enhance efficiency and effectiveness.

• Innovation & Impact: A drive to contribute to groundbreaking solutions that shape the future of technology and positively impact society.

Collaboration Style:

• Cross-functional Integration: Proactively engaging with various departments to gather context, share insights, and ensure research is integrated into their workflows.

• Transparent Communication: Openly sharing research plans, findings, and recommendations through clear documentation, presentations, and discussions.

• Feedback-Oriented: Encouraging constructive feedback from peers and stakeholders to refine research approaches and improve the quality of insights.

• Knowledge Sharing: Actively contributing to a shared understanding of users and market trends through presentations, workshops, and maintaining knowledge repositories.

📝 Enhancement Note: The emphasis on "customer-centricity" and "data-driven decision making" directly aligns with core operations principles. For operations candidates, demonstrating how they apply these values to improve processes, enhance efficiency, and drive business results will be key.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Technical Complexity and User Needs: Translating highly technical semiconductor concepts and B2B use cases into understandable and actionable user insights for product teams.

• Influencing Stakeholders in a Matrixed Organization: Navigating a large, global organization with diverse priorities to ensure research findings are heard and acted upon.

• Balancing Research Rigor with Business Agility: Delivering timely, impactful research within fast-paced product development cycles and evolving business demands.

• Advancing ResearchOps Maturity: Contributing to the development and scaling of efficient research processes, tools, and knowledge management systems across the organization.

Learning & Development Opportunities:

• Deepen Domain Expertise: Gain in-depth knowledge of Infineon's product portfolio (e.g., power semiconductors, IoT solutions) and the specific needs of their B2B customers.

• Master Advanced Methodologies: Opportunities to learn and apply cutting-edge research techniques, potentially including advanced statistical modeling, AI-driven insights, or complex ethnographic studies.

• Develop Leadership Skills: Mentoring junior researchers, leading strategic initiatives, and potentially managing research projects or teams.

• Industry Engagement: Access to industry conferences, workshops, and training programs to stay abreast of the latest trends in UX research, semiconductor technology, and business strategy.

📝 Enhancement Note: Operations professionals can frame these challenges through the lens of process improvement and operational efficiency. For instance, "bridging technical complexity" can be seen as developing clearer communication protocols or simplifying complex information flows, akin to operational process documentation.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to define a research strategy for a complex product or business challenge. What was your approach, and what was the outcome?" (Focus on strategic planning, alignment with business goals, and measurable impact).

• "How do you balance the need for research rigor with the demands of rapid product development cycles? Provide an example." (Demonstrate understanding of agile methodologies and pragmatic research application).

• "Imagine you need to research user needs for a new IoT security feature. What would be your initial steps, and what methodologies would you employ?" (Showcase your ability to design a research plan from scratch, considering B2B context). Company & Culture Questions:

• "Why are you interested in UX research at Infineon, specifically within the semiconductor industry?" (Research Infineon's mission, values, and recent innovations. Connect your passion for research to their impact areas like decarbonization and digitalization).

• "How do you approach collaborating with engineers and product managers who may have different priorities or perspectives?" (Highlight your stakeholder management skills, ability to build consensus, and articulate user value).

• "How do you ensure your research findings have a lasting impact on product decisions and business strategy?" (Discuss your methods for communicating insights, influencing stakeholders, and tracking follow-through). Portfolio Presentation Strategy:

• Structure: Use a clear narrative: Problem -> Your Role/Approach -> Methodology -> Findings -> Recommendations -> Impact.

• Quantify: Wherever possible, use data and metrics to demonstrate the significance of your findings and the ROI of your research.

• Visuals: Use mockups, user flows, synthesized insights boards, and clear charts to make your presentation engaging and easy to understand.

• Conciseness: Be mindful of time limits. Focus on the most impactful aspects of your projects.

• Anticipate Questions: Prepare for deep dives into your methodology, data analysis, and how you handled challenges or conflicting data.

📝 Enhancement Note: Operations candidates should highlight their ability to manage complex projects with clear phases, deliverables, and measurable outcomes. Their portfolio presentations should emphasize the "process" of research and how it leads to optimized results, mirroring operational efficiency.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the Infineon careers portal at https://jobs.infineon.com/careers/job/563808971874516-senior-staff-specialist-ux-researcher-porto-maia-.

• Customize Your CV: Ensure your resume clearly highlights your 6+ years of UX research experience, specific methodologies used, and impact in B2B/complex environments. Tailor keywords to match the job description.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best demonstrate your end-to-end research process, strategic thinking, and ability to drive impact. Focus on projects that show your skills in qualitative and quantitative research, data synthesis, and stakeholder influence.

• Prepare Your Presentation: Practice walking through your chosen case studies, focusing on clear communication of the problem, your approach, key insights, and measurable outcomes. Be ready to discuss your process and defend your methodological choices.

• Research Infineon: Understand Infineon's business, its role in the semiconductor industry, and its commitment to decarbonization and digitalization. Consider how user research can contribute to these strategic goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.