Senior UX Researcher

📍 Job Overview

Job Title: Senior UX Researcher

Company: CoorB

Location: Jeddah, Makkah Region, Saudi Arabia

Job Type: Full time

Category: User Experience Research / Product Research

Date Posted: September 16, 2026

Experience Level: 6-10 years (with 3+ years in enterprise/financial services)

Remote Status: On-site

🚀 Role Summary

• Lead and execute comprehensive UX research initiatives for complex digital banking journeys, encompassing both retail and corporate segments.

• Drive evidence-based decision-making by generating actionable customer insights and validating designs through rigorous research methodologies.

• Evaluate and enhance existing user experiences by analyzing digital adoption, task success, errors, and customer satisfaction metrics.

• Ensure adherence to stringent privacy, consent, security, and data-retention standards within research operations.

• Mentor junior researchers and foster knowledge transfer, contributing to the overall growth of the UX research function.

📝 Enhancement Note: While this role is for a UX Researcher, the company's focus on "process automation, user experience enhancement, and advanced data analytics" within the "finance industry" suggests a strong connection to operations and GTM strategies. The insights generated by this role will directly inform product development that impacts customer acquisition, retention, and operational efficiency, aligning it with broader revenue operations goals.

📈 Primary Responsibilities

• Strategize, plan, and execute qualitative and quantitative UX research studies to inform business, design, and technology decisions for digital banking products.

• Define clear research questions, select appropriate methodologies (e.g., moderated/unmoderated usability testing, heuristic evaluations, analytics review), and establish study objectives.

• Manage the end-to-end research process, including participant recruitment, screening, consent, scheduling, and moderation, ensuring compliance with privacy regulations.

• Conduct expert reviews, analyze behavioral data (digital adoption, abandonment, task success, errors, satisfaction), and perform competitive benchmarking to assess current digital experiences.

• Execute heuristic and accessibility evaluations, including manual testing with keyboard navigation and screen readers, to identify usability and compliance issues.

• Synthesize research findings into compelling narratives and actionable recommendations, translating insights into clear design decisions within Agile sprint cycles.

• Maintain organized research documentation, evidence repositories, and decision traceability to support ongoing product development and audits.

• Collaborate closely with design, product, engineering, business, and compliance teams to integrate research findings into the product lifecycle.

• Present research outcomes effectively to diverse stakeholder groups, influencing product strategy and user-centered design principles.

• Mentor and guide junior UX researchers, fostering their professional development and contributing to the team's research capabilities.

📝 Enhancement Note: The emphasis on "digital banking journeys across retail and corporate segments" and "Arabic and English experiences" indicates a need for localized research and an understanding of diverse user needs within the Saudi Arabian market. The responsibility to "Apply appropriate privacy, consent, security, data-retention, and research-operation standards" highlights the critical compliance aspects of working within the financial sector, which is paramount for operations teams.

🎓 Skills & Qualifications

Education: Degree or diploma in Human-Computer Interaction (HCI), Psychology, Social Sciences, Human Factors, Design, or a related field.

Experience:

• 6–10 years of dedicated UX research experience.

• A minimum of 3 years of experience specifically within enterprise, financial services, or regulated product environments. Required Skills:

• Bilingual Proficiency: Fluent in both Arabic and English, with demonstrated experience moderating research sessions in both languages.

• Mixed-Methods Research: Strong expertise in planning and conducting both qualitative and quantitative research approaches.

• Usability Testing: Proven experience designing and executing task-based usability tests with objective measures.

• Recruitment & Compliance: Proficient in research participant recruitment, consent management, scheduling, incentive handling, and data privacy protocols.

• Evaluative Research: Skilled in heuristic evaluations and accessibility evaluations (including manual keyboard and screen-reader testing).

• Data Analysis: Ability to analyze digital adoption, abandonment, task success, error rates, satisfaction scores, and other behavioral metrics.

• Competitive Analysis: Experience conducting competitive benchmarking studies for digital products.

• Stakeholder Management: Excellent analytical, presentation, and stakeholder management skills for effectively communicating research findings.

• Agile/Scrum: Experience working within Agile or Scrum development environments.

Preferred Skills:

• GCC/KSA banking, fintech, or regulated sector experience.

• Knowledge of UX design principles and WCAG 2.2 AA standards.

• Experience researching customers with diverse accessibility needs.

• Experience with survey design, statistical analysis, or establishing research capabilities.

📝 Enhancement Note: The "6-10 years of UX research experience, including 3+ years in enterprise, financial services, or regulated products" suggests this is a senior-level role requiring not just execution but also strategic input and mentorship. The emphasis on bilingual proficiency in Arabic and English is a critical requirement for the Saudi market, impacting user research operations and cross-cultural communication.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrable experience in planning and executing mixed-method UX research studies for complex digital products, particularly in finance or regulated industries.

• Case studies showcasing the impact of research on design decisions, product improvements, and business outcomes (e.g., increased conversion, reduced errors, improved satisfaction).

• Evidence of conducting and analyzing usability testing with objective measures and task-based protocols.

• Examples of heuristic and accessibility evaluations, including how findings were translated into actionable recommendations.

• Documentation of how research insights were translated into actionable design decisions within Agile sprint cycles.

• Examples of research repositories or documentation systems managed, demonstrating organizational skills and decision traceability. Process Documentation:

• Showcase a systematic approach to defining research questions, selecting methodologies, and outlining study objectives.

• Provide examples of how participant recruitment, screening, consent, and data handling were managed under formal privacy controls.

• Illustrate the process of analyzing behavioral metrics and translating them into clear, actionable insights for stakeholders.

• Demonstrate the ability to document research findings, evidence, and decisions in a structured and accessible manner.

📝 Enhancement Note: For a Senior UX Researcher, a portfolio is crucial. It should not only showcase research projects but also demonstrate the ability to manage the research process end-to-end, including recruitment, compliance, analysis, and communication. Emphasis should be placed on how research directly influenced product strategy and operational efficiency within financial services.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX Researcher in Jeddah, Saudi Arabia, with 6-10 years of experience in financial services, the estimated annual salary range would be SAR 200,000 - SAR 350,000 (approximately USD 53,000 - USD 93,000). This estimate considers the specialized nature of the role, the required bilingual proficiency, and the market demand for UX expertise in the region's growing tech and finance sectors.

Benefits:

• Competitive base salary aligned with industry standards and experience.

• Comprehensive health insurance coverage for employees and dependents.

• Paid time off, including annual leave and public holidays.

• Professional development opportunities, including training, workshops, and conference attendance.

• Potential for performance-based bonuses and incentives.

• Contribution to a dynamic and innovative work environment within the finance industry.

Working Hours: Standard full-time working hours, typically 40 hours per week, with potential for flexibility based on project needs and Agile sprint cycles. Working hours in Jeddah are generally from Sunday to Thursday.

📝 Enhancement Note: As salary information was not provided, this estimate is based on typical compensation for senior-level UX Researchers in major Saudi Arabian cities like Jeddah, factoring in the specified experience level and industry (financial services). Benefits are standard for full-time positions in the region and company size.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology & Services, with a strong specialization in the Finance industry. CoorB focuses on process automation, user experience enhancement, and advanced data analytics to drive operational excellence and future-proof IT investments within finance.

Company Size: CoorB is likely a medium-sized enterprise, based on the scope of services offered and the need for specialized roles like a Senior UX Researcher. This size often allows for a blend of structured processes and agile decision-making.

Founded: While the founding date is not specified, CoorB's emphasis on "innovative solutions" and "future-proofing" suggests a company that is forward-thinking and adaptive to technological advancements in the finance sector.

Team Structure:

• The UX Researcher will likely be part of a Product Design or Product Development team, working closely with Product Managers, UX/UI Designers, and Developers.

• Collaboration will extend to business stakeholders, compliance officers, and potentially other operations teams involved in customer journey optimization.

• The role involves mentoring junior researchers, indicating a potential for a growing UX research team where leadership and knowledge sharing are valued. Methodology:

• Data-Driven Decisions: Emphasis on using research findings and analytics to inform product and design decisions.

• Agile Development: Integration of research activities within Agile sprint cycles to ensure rapid iteration and feedback.

• User-Centricity: A core focus on understanding and enhancing user experience for digital banking customers.

• Process Optimization: A commitment to improving operational efficiency through automation and streamlined user journeys.

Company Website: www.coorb.io

📝 Enhancement Note: CoorB's focus on "process automation, user experience enhancement, and advanced data analytics" in the finance industry means this UX Researcher role is deeply intertwined with operational efficiency and customer journey optimization, critical components of revenue operations and GTM strategies.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role. It requires a high degree of autonomy, strategic thinking, and the ability to lead research initiatives independently. It positions the individual as a subject matter expert in UX research within the financial services domain.

Reporting Structure: The Senior UX Researcher will likely report to a Head of Product Design, Lead UX Researcher, or a Director of Product Management. They will also collaborate closely with Product Managers and Development leads.

Operations Impact: The insights generated by this role directly influence the design and functionality of digital banking products. This has a significant impact on:

• Customer Acquisition: By understanding user needs and pain points, research can guide the creation of intuitive onboarding processes.

• Customer Retention: Improving user experience and task completion rates leads to higher customer satisfaction and loyalty.

• Operational Efficiency: Identifying and resolving usability issues can reduce customer support queries and streamline internal processes supported by digital platforms.

• Revenue Growth: Enhanced user journeys can drive higher engagement, transaction volumes, and adoption of new financial products.

Growth Opportunities:

• Leadership: Potential to grow into a lead researcher role, managing a team of UX researchers and shaping the research strategy.

• Specialization: Deepen expertise in specific areas like financial services UX, accessibility research, or quantitative research methodologies.

• Cross-Functional Mobility: Opportunities to move into Product Management, Design Strategy, or even roles focused on operational process improvement within the fintech sector.

• Mentorship: Formalize mentorship responsibilities, developing leadership and coaching skills.

📝 Enhancement Note: The "Senior" title implies a significant scope of influence. The role's impact on customer acquisition, retention, and operational efficiency makes it a key contributor to the company's overall GTM and revenue objectives, even though it's a research-focused position.

🌐 Work Environment

Office Type: The role is on-site in Jeddah, Saudi Arabia. This suggests a traditional office environment that fosters in-person collaboration, team cohesion, and direct interaction with colleagues.

Office Location(s): Jeddah, Makkah Region, Saudi Arabia. This location places the role within a key economic hub in Saudi Arabia, offering access to a vibrant professional network within the finance and technology sectors.

Workspace Context:

• Collaborative Spaces: The office environment likely includes meeting rooms and common areas designed to facilitate brainstorming sessions and cross-functional team meetings with designers, product managers, and developers.

• Research Facilities: Access to necessary tools and potentially dedicated spaces for conducting moderated research sessions, user interviews, and usability testing.

• Technology Integration: Expectation of access to standard office technology, as well as specialized UX research tools for data collection, analysis, and reporting.

• Team Interaction: Opportunities for regular team stand-ups, project reviews, and informal knowledge sharing sessions with UX and product teams.

Work Schedule: Primarily standard business hours (Sunday-Thursday, typically 8 AM - 5 PM or similar), aligning with local Saudi Arabian work customs. While Agile environments can sometimes demand flexibility, the core schedule will be office-based.

📝 Enhancement Note: An on-site role in Jeddah suggests a more traditional corporate structure, emphasizing direct collaboration and team presence, which can be beneficial for building strong cross-functional relationships critical for operations roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruitment team will likely conduct an initial call to assess basic qualifications, salary expectations, and cultural fit.

• Hiring Manager Interview: A discussion with the hiring manager (e.g., Head of Product Design) to delve into experience, research methodologies, and specific project examples.

• Portfolio Presentation: A dedicated session where the candidate presents their UX research portfolio, showcasing key projects, research processes, and impact. This is a critical stage for evaluating practical skills and strategic thinking.

• Skills Assessment/Case Study: A practical exercise, potentially involving a short research plan for a given problem, analysis of sample data, or a heuristic evaluation. This assesses research design and analytical capabilities.

• Cross-Functional Team Interview: Interviews with key collaborators (e.g., Product Manager, Lead Designer) to assess collaboration style, communication skills, and ability to integrate research into product development workflows.

• Final Interview: Potentially with a senior leader to discuss overall fit, career aspirations, and strategic contributions.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best demonstrate your mixed-methods expertise, bilingual research capabilities, and impact within the financial services sector.

• Structure for Impact: For each project, clearly articulate the business problem, your research objectives, the methodologies used, your role and process, key findings, and the actionable outcomes. Quantify impact wherever possible (e.g., "reduced task completion time by X%," "identified critical usability issue leading to Y% decrease in errors").

• Highlight Bilingualism: Explicitly showcase projects where you conducted research in both Arabic and English, detailing any nuances or challenges specific to moderating in different languages.

• Demonstrate Process: Explain your end-to-end research process, from planning and recruitment to analysis and reporting, emphasizing how you ensured privacy and compliance.

• Showcase Analytical Skills: Include examples of how you analyzed quantitative data (behavioral metrics, analytics) and qualitative data (interviews, usability tests) to derive insights.

• Tailor to CoorB: Research CoorB's services and target market (digital banking, process automation, finance). Frame your portfolio examples to align with their business objectives and challenges.

Challenge Preparation:

• Research Design: Be prepared to outline a research plan for a given digital banking scenario, considering target users, research questions, and appropriate methods.

• Data Interpretation: Practice analyzing sample user data (e.g., task success rates, error frequencies, satisfaction scores) and synthesizing findings.

• Problem Solving: Anticipate questions about how you would approach specific UX challenges within digital banking, such as improving onboarding, increasing feature adoption, or enhancing accessibility.

• Stakeholder Communication: Prepare to explain how you would present research findings to different audiences (e.g., technical teams vs. business leaders) and how you handle conflicting feedback.

📝 Enhancement Note: The portfolio review is paramount. Candidates must demonstrate not just research skills but also the ability to translate research into actionable insights that drive product improvements and operational efficiency, especially within the regulated financial sector.

🛠 Tools & Technology Stack

Primary Tools:

• Qualitative Research Tools: UserTesting.com, Lookback, Maze, dscout, or similar platforms for moderated/unmoderated usability testing and remote research.

• Quantitative Research Tools: SurveyMonkey, Typeform, Qualtrics, Google Forms for surveys; Google Analytics, Adobe Analytics, Mixpanel, Amplitude for behavioral data analysis.

• Design & Prototyping Tools (for review): Figma, Sketch, Adobe XD (understanding these is helpful for reviewing designs).

• Collaboration & Documentation: Jira, Confluence, Miro, Trello for project management and knowledge sharing.

• Accessibility Testing Tools: WAVE, AXE, Screen readers (e.g., NVDA, JAWS, VoiceOver).

Analytics & Reporting:

• Web/App Analytics: Google Analytics, Adobe Analytics, Firebase Analytics for tracking user behavior and digital adoption metrics.

• Data Visualization: Tableau, Power BI, or similar tools for presenting quantitative findings.

CRM & Automation:

• While not directly a UX researcher's toolset, understanding how CRM data (e.g., Salesforce, HubSpot) or customer feedback platforms inform user segmentation and journey mapping can be beneficial.

📝 Enhancement Note: Proficiency with a range of qualitative and quantitative research tools is expected. The ability to interpret behavioral analytics and understand accessibility testing tools is critical. Familiarity with Agile project management tools like Jira and Confluence is also important for seamless integration into development workflows.

👥 Team Culture & Values

Operations Values:

• Data-Driven: A strong emphasis on using data and research evidence to inform all decisions, ensuring objectivity and measurable impact.

• User-Centricity: A deep commitment to understanding and advocating for the user, ensuring products are intuitive, effective, and satisfying.

• Collaboration: Valuing teamwork and open communication, fostering an environment where diverse perspectives are shared and integrated.

• Efficiency & Automation: A drive to optimize processes, leverage technology, and enhance operational effectiveness, particularly within the finance sector.

• Integrity & Compliance: Upholding high standards for data privacy, security, and regulatory adherence, crucial for the financial industry.

Collaboration Style:

• Cross-Functional Integration: Actively partnering with Product Management, Design, Engineering, and Business teams to ensure research is integrated throughout the product development lifecycle.

• Constructive Feedback: A culture that encourages open and honest feedback, both giving and receiving, to drive continuous improvement in research and product outcomes.

• Knowledge Sharing: Promoting the sharing of research insights, best practices, and lessons learned across teams to build collective understanding and expertise.

• Agile Mindset: Adapting research approaches to fit within Agile sprints, ensuring timely delivery of insights without compromising research quality.

📝 Enhancement Note: The values of data-driven decision-making, user-centricity, and efficiency directly align with the core principles of revenue operations and GTM strategy. This role is expected to contribute to optimizing customer journeys which directly impacts operational efficiency and revenue.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Agile Speed: The need to conduct thorough research while meeting the rapid pace of Agile development cycles. This requires efficient planning and prioritization.

• Navigating Complex Financial Journeys: Understanding and researching intricate digital banking processes for both retail and corporate clients, which often involve high stakes and regulatory considerations.

• Ensuring Bilingual Research Quality: Successfully conducting and analyzing research in both Arabic and English, accounting for cultural nuances and linguistic accuracy.

• Integrating Research into Decision-Making: Effectively communicating complex findings to diverse stakeholders and ensuring research insights translate into tangible design and product changes.

• Maintaining Research Operations Standards: Adhering to strict privacy, consent, and data-retention policies inherent in the financial sector.

Learning & Development Opportunities:

• Financial Services UX Specialization: Deepen expertise in the unique challenges and opportunities of user experience within the banking and fintech sectors.

• Advanced Research Methodologies: Opportunities to explore and implement more advanced quantitative techniques, AI-driven research tools, or specialized accessibility research.

• Mentorship and Leadership Training: Develop skills in guiding junior researchers and potentially leading research initiatives or projects.

• Industry Conferences and Certifications: Access to relevant UX, finance, or accessibility conferences and certifications to stay abreast of industry trends.

📝 Enhancement Note: The challenges highlight the need for adaptability, strong communication, and a deep understanding of both UX principles and the financial industry's operational and regulatory landscape. Growth opportunities focus on specialization and leadership within a critical domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to conduct research under tight Agile deadlines. How did you prioritize and ensure quality?" (Assesses ability to balance speed and rigor).

• "Walk us through a complex digital banking journey you researched. What were the key insights, and how did they impact the product or operations?" (Evaluates depth of experience in financial services and impact articulation).

• "How would you approach researching the needs of both retail and corporate banking customers in Saudi Arabia, considering linguistic and cultural differences?" (Tests bilingual and cross-cultural research strategy).

• "Imagine a critical usability issue was identified in a live banking application. How would you work with product and engineering teams to address it, and what role would research play in re-testing?" (Probes problem-solving and collaborative approach). Company & Culture Questions:

• "What interests you about CoorB and our focus on process automation and user experience in the finance industry?" (Gauges company research and alignment).

• "How do you ensure your research findings are actionable and lead to concrete design or product improvements?" (Assesses impact-driven approach).

• "Describe your experience working within a regulated industry. What are the key considerations for UX research in such environments?" (Tests understanding of compliance and industry specifics).

• "How do you mentor or support junior researchers? Can you provide an example?" (Evaluates leadership and team development potential). Portfolio Presentation Strategy:

• Storytelling for Impact: Frame each project as a narrative with a clear beginning (problem), middle (your research journey), and end (solution/impact).

• Visual Clarity: Use clear visuals (screenshots, diagrams, anonymized quotes) to illustrate your findings and recommendations. Avoid cluttered slides.

• Quantify Everything Possible: Whenever possible, present metrics that demonstrate the value and impact of your research on user behavior, efficiency, or business outcomes.

• Address Bilingualism Explicitly: Dedicate a moment to discussing your experience conducting research in Arabic and English, highlighting any unique insights or challenges.

• Interactive Q&A: Be prepared to go deeper into any aspect of your research process, methodology choices, or stakeholder interactions.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just UX research skills but also strategic thinking, an understanding of the financial industry's operational complexities, and the ability to drive measurable impact. Highlighting bilingual research capabilities is a significant differentiator.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided link on the CoorB recruitment portal.

• Tailor your Resume: Highlight your 6-10 years of UX research experience, specifically emphasizing your 3+ years in enterprise, financial services, or regulated products. Integrate keywords from the job description such as "mixed-method research," "usability testing," "heuristic evaluation," "accessibility evaluation," "Arabic and English research," and "Agile/Scrum."

• Curate Your Portfolio: Prepare a digital portfolio showcasing 3-5 of your strongest UX research projects. Ensure each project clearly details the problem, your methodology, your role, key findings, and demonstrable impact, with a specific focus on financial services or complex digital journeys. Highlight examples of bilingual research.

• Prepare for Case Study/Presentation: Anticipate a portfolio presentation and potentially a practical case study or research design exercise. Practice articulating your research process and findings concisely and persuasively.

• Research CoorB: Understand CoorB's mission, services (process automation, user experience enhancement, data analytics in finance), and target market. Prepare to discuss how your skills align with their business objectives and the specific challenges of the Saudi Arabian finance sector.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.