Senior UX Researcher

📍 Job Overview

Job Title: Senior UX Researcher

Company: Chorus Innovations

Location: Long Beach, CA (Hybrid)

Job Type: Full-Time

Category: User Experience Research / Product Operations

Date Posted: 2026-05-01T05:38:34

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead high-impact UX research initiatives to define product strategy, drive adoption, and identify growth opportunities within the complex healthcare technology sector.

• Develop and scale research operations, establishing lightweight processes, tooling, and knowledge management systems to empower other teams in their discovery efforts.

• Act as a senior individual contributor, shaping the future state of research at Chorus and influencing product direction through rigorous, practical insights.

• Collaborate cross-functionally to translate complex user, customer, and market realities into actionable recommendations for product roadmaps, feature enhancements, and go-to-market strategies.

📝 Enhancement Note: The "Senior UX Researcher" title, combined with the description emphasizing leading "most important product strategy" and "defining the future state of research," indicates a senior individual contributor role with significant strategic influence. This role is crucial for bridging the gap between user needs and product development, particularly within a specialized industry like healthcare technology. The emphasis on "research operations" and enabling other teams suggests a focus on scalability and operationalizing research best practices across the organization, which aligns with a GTM/Product Operations perspective.

📈 Primary Responsibilities

• Spearhead end-to-end UX research projects for critical product strategy, adoption, and expansion questions, directly influencing R&D priorities and long-term investment decisions.

• Conduct in-depth research with current and prospective customers, as well as target market end-users, to validate roadmap assumptions, pressure-test concepts, and enhance operational confidence in product direction.

• Identify key workflow inefficiencies, product gaps, and adoption barriers that significantly impact product-market fit, expansion potential, and overall product value in the healthcare ecosystem.

• Lead targeted research for strategic customers, focusing on learnings with outsized business importance that can shape shared product direction, adoption strategies, and expansion initiatives.

• Establish and manage customer advisory boards and other lightweight advisory forums to maintain close proximity to strategic clients and inform roadmap, adoption, and expansion strategies.

• Synthesize findings from qualitative, quantitative, and mixed-method research to identify patterns, measure user adoption and friction points, and bolster confidence in product and roadmap decisions.

• Translate complex research findings into clear, actionable recommendations for product roadmaps, feature improvements, expansion opportunities, and go-to-market readiness.

• Build and strengthen research operations by developing lightweight processes, selecting appropriate tooling, managing participant sourcing, and establishing effective insight-sharing practices.

• Create and disseminate guidance, training materials, and guardrails to foster a continuous discovery culture, enabling other teams to conduct high-quality, consistent, day-to-day research.

• Develop and maintain a searchable research knowledge base, leveraging AI over time, to ensure easy access and reuse of past insights, patterns, and evidence for product, delivery, and GTM teams.

📝 Enhancement Note: The responsibilities clearly delineate a strategic role focused on informing high-level product decisions and scaling research capabilities. The emphasis on "adoption," "expansion," and "go-to-market readiness" indicates a strong connection to GTM strategy and revenue generation, making this role relevant to operations professionals focused on revenue enablement and product-market fit. The requirement to build and manage "research operations" and a "knowledge base" directly aligns with core operations functions of process optimization and knowledge management.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, or a related field, or equivalent practical experience.

Experience: 5+ years of dedicated UX research experience, with a strong focus on B2B SaaS environments and a proven track record of influencing product strategy and business outcomes.

Required Skills:

• Deep expertise in qualitative research methodologies (e.g., user interviews, usability testing, ethnography, diary studies).

• Proficiency in quantitative and mixed-method research approaches (e.g., surveys, A/B testing, data analysis, statistical modeling).

• Demonstrated ability to independently lead end-to-end research projects from problem definition to actionable recommendations.

• Experience in shaping product strategy, influencing roadmaps, and driving adoption and growth outcomes through research insights.

• Proven ability to build and scale research operations, including developing processes, templates, and team standards for enabling others in research execution.

• Exceptional communication, synthesis, and storytelling skills, with the ability to translate complex findings into clear, concise product and business recommendations for diverse stakeholders.

Preferred Skills:

• Experience in the behavioral health, healthcare, health tech, or social services industries.

• Knowledge of regulatory considerations such as HIPAA, data privacy, and compliance in regulated environments.

• Experience with AI-enabled knowledge management systems or research repositories.

• Familiarity with agile development methodologies and their impact on research integration.

📝 Enhancement Note: The "5+ years of UX research experience in B2B SaaS research environments" is a clear indicator of the required seniority. The emphasis on "influencing product strategy, roadmap direction, adoption, and growth outcomes" highlights the strategic impact expected, which is crucial for operations roles focused on revenue and market success. The preference for healthcare-specific experience and knowledge of HIPAA underscores the specialized nature of the company.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a range of research projects showcasing expertise in qualitative, quantitative, and mixed-methods approaches.

• For each project, clearly articulate the research problem, methodology, key findings, and the tangible impact of your insights on product strategy, roadmap decisions, or adoption metrics.

• Showcase examples of how you have translated complex user behaviors and market dynamics into actionable recommendations for product teams.

• Include evidence of your ability to build or improve research processes, tools, or knowledge management systems that enabled others to conduct research more effectively.

Process Documentation:

• Provide examples of process documentation for research operations, such as participant recruitment strategies, study design templates, or insight synthesis frameworks.

• Showcase how you have established lightweight processes and guardrails to enable continuous discovery and research execution by non-researchers.

• Present documentation related to building and maintaining a searchable research knowledge base, including its structure, AI integration (if applicable), and accessibility for various teams.

• Illustrate how you have measured the impact and adoption of research insights and processes across an organization.

📝 Enhancement Note: Given the emphasis on "building and strengthening research operations" and enabling other teams, a strong portfolio showcasing process development and scalability is critical. The role requires demonstrating not just research execution but also the ability to operationalize research for broader organizational impact, which is a key aspect of operations roles.

💵 Compensation & Benefits

Salary Range: $140,000 – $160,000 annually. This range is specific to the Los Angeles market and is subject to adjustment based on the candidate's specific skills, experience level, and geographic location. The final offer may also include performance bonuses, stock options, and other benefits.

Benefits:

• Comprehensive medical, dental, and vision insurance coverage.

• Life insurance policy.

• 401K plan for retirement savings.

• Company stock options, providing equity in a growing company.

• Unlimited paid vacation, encouraging work-life balance.

• Performance-based bonuses tied to individual and company success.

• Dedicated support for career advancement and skill development.

• Opportunities for participation in fun company events and outings.

Working Hours: The standard working hours for this position are 40 hours per week, with flexibility often afforded to hybrid employees to manage their schedules effectively, particularly for research activities and data analysis.

📝 Enhancement Note: The provided salary range of $140,000 – $160,000 is specific to the Los Angeles market. For Senior UX Researcher roles in a hybrid capacity in this region, this range aligns with industry benchmarks for experienced professionals in B2B SaaS, especially in specialized sectors like health tech. The inclusion of performance bonuses and stock options suggests a performance-driven culture.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology (Health Tech)

Chorus Innovations operates within the rapidly evolving healthcare technology sector, focusing on an adaptive Platform-as-a-Service (PaaS) to accelerate the development of mobile, desktop, text messaging, and interactive voice applications. Their platform supports critical healthcare, biomedical research, and community health projects nationwide, aiming to democratize technology development in health and research.

Company Size: The description implies a fast-growing company, likely in the mid-stage of growth (e.g., 50-250 employees), indicated by the need to scale research operations and build foundational processes. This size offers a balance of established structure and agility, providing opportunities for significant individual impact.

Founded: While the founding date isn't explicitly stated, the company's mission-driven approach and focus on adaptive technology suggest a relatively modern company, likely founded within the last decade, positioning it as an innovator in its space.

Team Structure:

• The Senior UX Researcher is a senior individual contributor on the Product team, implying a collaborative relationship with Product Managers, Designers, Engineers, and potentially Marketing and Sales teams.

• They will likely work closely with Product Leadership to define strategic research priorities and may mentor or guide junior researchers or team members conducting "lightweight research."

Methodology:

• Data-Driven Decision Making: Emphasis on using "qualitative, quantitative, and mixed-method signals" to inform product and roadmap decisions.

• Continuous Discovery: Fostering a "continuous discovery culture" where research is integrated into the ongoing product development lifecycle.

• Agile Research Operations: Developing "lightweight processes" and "guardrails" for research to ensure efficiency and scalability, aligning with agile development principles.

• Knowledge Management: Building a searchable research knowledge base to democratize insights and reduce redundant efforts.

Company Website: https://www.joinchorus.com/ (derived from domain_derived)

📝 Enhancement Note: The company's mission to democratize health technology development is a strong indicator of its culture. The "fast-growing" nature, coupled with the need to "scale research" and "build research operations," suggests an environment that values process improvement, strategic thinking, and individual initiative, all key for operations professionals. The healthcare technology focus means understanding regulated environments and complex user needs is paramount.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior individual contributor (IC) level within the UX Research function. It is a pivotal role for a maturing organization, moving beyond ad-hoc research to establishing robust research operations and strategic influence. For an operations professional, this role is akin to a Senior Operations Analyst or Manager focused on product insight enablement and process optimization.

Reporting Structure: While the primary reporting line is likely to a Head of Product, Director of Product Management, or potentially a VP of Product, the influence of this role extends across multiple departments. The Senior UX Researcher is expected to work collaboratively with Product Managers, Designers, Engineers, Marketing, and Sales teams, effectively acting as a strategic partner to these functions.

Operations Impact: The Senior UX Researcher's impact is directly tied to informing critical business and product decisions. By validating roadmap bets, identifying adoption barriers, and shaping product direction, this role directly influences:

• Revenue Growth: Through improved product-market fit and enhanced adoption of Chorus's PaaS.

• Product Strategy: Guiding R&D investments and long-term product vision.

• Operational Efficiency: By enabling other teams to conduct research effectively, reducing duplicated efforts and improving decision-making speed.

• Customer Retention & Expansion: By ensuring the product meets evolving customer needs and identifies new opportunities.

Growth Opportunities:

• Leadership in Research Operations: Opportunity to build and lead the research operations function from its foundational stages, establishing best practices and scaling the capability.

• Strategic Product Influence: Deep involvement in shaping the future of Chorus's core platform, with direct contributions to strategic roadmap and investment decisions.

• Industry Specialization: Gaining deep expertise in the healthcare technology sector, including understanding regulated environments (HIPAA) and complex user needs in health and research.

• Mentorship and Enablement: Developing skills in training, guiding, and empowering non-researchers to conduct effective qualitative and quantitative research.

• Potential for Management: As the research function grows, there may be opportunities to move into a management role, leading a team of researchers.

📝 Enhancement Note: This role offers significant growth potential, particularly in establishing and scaling research operations, which aligns with career paths in product operations or GTM operations focused on research enablement and insight dissemination. The strategic influence on product direction is a key differentiator for ambitious professionals.

🌐 Work Environment

Office Type: Hybrid

The role is based in Long Beach, CA, with a hybrid work arrangement. This typically means a combination of working from home and coming into a physical office location for specific meetings, team collaborations, or strategic sessions.

Office Location(s): Long Beach, California, United States. Specific office details are not provided but are implied to be accessible for hybrid work.

Workspace Context:

• Collaborative Environment: The hybrid model supports focused individual work at home while encouraging in-person collaboration for brainstorming, strategic planning, and team building.

• Tools & Technology: Access to standard productivity tools, collaboration platforms, and potentially specialized UX research software and analytics platforms. The company's PaaS nature suggests a strong technology-forward environment.

• Team Interaction: Opportunities for regular interaction with product teams, engineering, design, and potentially sales and customer success, fostering a cross-functional and integrated work experience.

Work Schedule: A standard 40-hour work week is expected, with typical business hours. The hybrid nature offers some flexibility in scheduling, particularly for conducting user research sessions or analyzing data outside of core meeting times.

📝 Enhancement Note: A hybrid model in a location like Long Beach suggests a dynamic work environment that balances remote flexibility with in-person collaboration. For operations roles, this environment often requires strong communication skills and the ability to manage projects and stakeholder relationships effectively across different work settings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and conduct an initial screening call to assess basic qualifications and cultural fit.

• Hiring Manager Interview: A deeper dive into your experience, methodologies, and strategic thinking, focusing on how you've driven product decisions through research.

• Skills Assessment / Case Study: You may be asked to complete a take-home assignment or present a case study from your portfolio. This will likely focus on a complex problem, requiring you to outline your research approach, key findings, and actionable recommendations. Expect to demonstrate how you would tackle ambiguous problems and influence stakeholders.

• Team / Cross-functional Interviews: Interviews with Product Managers, Designers, or Engineers to assess collaboration style, communication, and ability to integrate research into the product development lifecycle.

• Final Interview: Potentially with a senior leader (e.g., VP of Product) to discuss strategic vision, leadership potential, and overall fit with Chorus Innovations' mission and culture.

Portfolio Review Tips:

• Showcase Impact: Prioritize projects where your research directly led to tangible outcomes (e.g., feature prioritization, adoption improvements, strategy shifts). Quantify impact where possible.

• Structure for Clarity: Organize your portfolio by project, clearly outlining the problem, your role, methodology, key insights, and recommendations. Use visuals to illustrate your points.

• Demonstrate Process Ownership: Highlight instances where you built or improved research processes, operations, or knowledge management systems. Explain the challenges and the benefits achieved.

• Address Ambiguity: Be prepared to discuss how you approach ambiguous problems and define research questions when information is scarce.

• Tailor to Chorus: Research Chorus Innovations' products, mission, and target market. Frame your portfolio examples to highlight relevant experience, especially in B2B SaaS, healthcare tech, or complex ecosystems.

Challenge Preparation:

• Understand the Healthcare Tech Context: Be prepared to discuss the unique challenges and considerations of UX research in the healthcare technology space, including user privacy, regulatory compliance (HIPAA), and diverse user needs (patients, clinicians, researchers).

• Articulate Research Operations Vision: Think about how you would approach building and scaling research operations at Chorus, including defining lightweight processes, knowledge management, and empowering other teams.

• Strategic Thinking: Prepare to discuss how you would prioritize research efforts, align with business objectives, and measure the impact of your work on product strategy and adoption.

📝 Enhancement Note: The emphasis on "building research operations" and enabling other teams is a key differentiator for this role. Candidates should prepare to showcase not just their research skills but also their ability to operationalize research and drive organizational change.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Tools for conducting remote usability testing, surveys, and qualitative interviews (e.g., UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey).

• Collaboration Tools: Platforms for team communication and project management (e.g., Slack, Microsoft Teams, Asana, Jira, Confluence).

• Design & Prototyping Tools: Familiarity with tools used by design teams (e.g., Figma, Sketch, Adobe XD) for understanding prototypes and design iterations.

• Data Analysis Tools: Proficiency in tools for analyzing qualitative and quantitative data (e.g., Dovetail for qualitative synthesis, Excel/Google Sheets, potentially statistical software like R or SPSS for quantitative analysis).

Analytics & Reporting:

• Product Analytics Tools: Experience with tools that track user behavior and product adoption (e.g., Google Analytics, Mixpanel, Amplitude).

• Data Visualization Tools: Ability to create dashboards and reports to communicate insights (e.g., Tableau, Power BI, Looker).

• CRM Systems: Familiarity with CRM platforms (e.g., Salesforce) for understanding customer segmentation and business context.

CRM & Automation:

• Research Knowledge Management: Experience with or ability to implement solutions for organizing and sharing research findings (e.g., dedicated research repositories, internal wikis, AI-powered knowledge bases).

• Workflow Automation: Understanding how research insights can feed into automated workflows or product improvements.

📝 Enhancement Note: While not explicitly listed, a Senior UX Researcher in a B2B SaaS company will likely use a variety of tools for participant recruitment, data collection, analysis, synthesis, and reporting. The "research operations" aspect suggests familiarity with tools for managing processes and knowledge.

👥 Team Culture & Values

Operations Values:

• Mission-Driven Impact: A strong commitment to Chorus Innovations' mission of improving lives through democratized health technology development. This means understanding how research contributes to societal good.

• Data-Informed Decision Making: A culture that values evidence-based decision-making, where research insights are actively sought and used to guide product and business strategies.

• Collaboration and Cross-Functional Partnership: An environment that fosters strong working relationships between research, product, engineering, and other GTM teams.

• Continuous Improvement and Learning: A commitment to ongoing learning, process optimization, and staying abreast of advancements in UX research methodologies and tools.

• User-Centricity: A deep-seated focus on understanding and advocating for the end-user, ensuring that products are intuitive, effective, and meet genuine needs within the healthcare ecosystem.

Collaboration Style:

• Proactive Partnership: Engaging with product teams early in the discovery process to help define problems and research objectives.

• Transparent Communication: Sharing research plans, findings, and recommendations openly and effectively with all relevant stakeholders.

• Enablement and Empowerment: Working to equip other teams with the skills and processes to conduct their own effective research, fostering a shared responsibility for user understanding.

• Iterative Feedback: Openness to receiving and providing constructive feedback on research approaches, insights, and their application.

📝 Enhancement Note: The emphasis on a "mission-driven company" and "democratizing technology development in health" suggests a culture that values purpose and social impact. For operations professionals, understanding how to align operational processes with these values is key.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Complex Ecosystem: Understanding the intricate workflows, diverse user needs (patients, clinicians, researchers, administrators), and regulatory landscape of the healthcare technology sector.

• Balancing Strategic vs. Tactical Research: Effectively managing time and resources to lead high-impact strategic research while also enabling broader teams for day-to-day discovery.

• Building Research Operations from the Ground Up: Establishing scalable processes, tooling, and knowledge management systems in a growing organization requires strategic planning and execution.

• Influencing Diverse Stakeholders: Communicating complex research findings and advocating for user needs to a variety of audiences with different priorities and technical understanding.

• Measuring Research Impact: Demonstrating the tangible business value and ROI of UX research initiatives to secure continued investment and support.

Learning & Development Opportunities:

• Deepen Healthcare Tech Expertise: Gaining specialized knowledge in behavioral health, health tech, and regulated environments (HIPAA, privacy compliance).

• Develop Research Operations Leadership: Building a functional area from its nascent stages, defining its strategy, processes, and impact measurement.

• Advanced Methodologies: Opportunity to experiment with and implement cutting-edge research techniques, including AI-driven insights and advanced analytics.

• Cross-functional Skill Development: Enhancing collaboration and communication skills by working closely with Product Management, Engineering, and GTM teams.

• Mentorship and Knowledge Sharing: Developing leadership capabilities by guiding and enabling other team members in research practices.

📝 Enhancement Note: The challenges highlight the need for adaptability, strategic thinking, and strong operational execution. The growth opportunities are significant for those looking to build expertise in a specialized industry and take on leadership in operationalizing research.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you influenced a product roadmap or strategic decision based on your research. What was the outcome?"

• "How would you approach building research operations and a knowledge base at Chorus Innovations, given our mission and B2B SaaS context?"

• "Walk us through a complex research project where you had to navigate ambiguity. What was your process, and what did you learn?"

• "How do you balance conducting deep, strategic research with enabling other teams to conduct their own 'lightweight' research effectively?"

Company & Culture Questions:

• "What excites you about Chorus Innovations' mission and our role in democratizing health technology?"

• "How do you see your role as a Senior UX Researcher contributing to Chorus's growth and product adoption?"

• "Describe your ideal collaboration style with Product Managers, Designers, and Engineers."

Portfolio Presentation Strategy:

• Start with the 'Why': Clearly articulate the business problem or strategic question your research addressed.

• Show, Don't Just Tell: Use visuals (screenshots, diagrams, anonymized user quotes) to illustrate your process and findings.

• Focus on Impact and Actionability: Emphasize the recommendations you made and the subsequent actions taken by the product team, quantifying outcomes where possible.

• Highlight Operational Contributions: If you built processes, templates, or knowledge management systems, dedicate a section to explaining their structure, implementation, and impact on efficiency or insight sharing.

• Be Ready for Deep Dives: Anticipate detailed questions about your methodology, data analysis, and decision-making process for each project.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only research expertise but also strategic thinking, operational capability (building processes), and a strong understanding of the healthcare tech landscape.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided link on Greenhouse.

• Tailor your Resume: Highlight your experience in B2B SaaS, your expertise in mixed-method research, and any experience influencing product strategy, adoption, or growth. Quantify your achievements wherever possible.

• Curate Your Portfolio: Select 2-3 of your most impactful research projects that demonstrate your ability to lead end-to-end research, influence product decisions, and ideally, showcase your experience in building research operations or processes. Ensure it clearly articulates the problem, your approach, insights, and outcomes.

• Prepare Your Case Study Presentation: Be ready to present a key project from your portfolio, focusing on its strategic impact, your methodology, and how you translated findings into actionable recommendations. Practice articulating your thought process and how you would apply your skills at Chorus Innovations.

• Research Chorus Innovations: Understand their mission, their PaaS platform, target markets, and the challenges within the healthcare technology industry. Prepare to discuss how your experience aligns with their specific needs and how you would contribute to their growth and success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.