Senior UX Designer: Product & Systems

📍 Job Overview

Job Title: Senior UX Designer: Product & Systems

Company: Extra Duty Solutions (EDS)

Location: United States (Remote, with preference for North Carolina or Texas)

Job Type: Full-Time

Category: Product Design / Operations Systems

Date Posted: June 18, 2026

Experience Level: Senior (5+ years)

Remote Status: Fully Remote (Preference for NC/TX)

🚀 Role Summary

• Owns the end-to-end design lifecycle for complex product and operational systems, from initial research to high-fidelity visual design.

• Drives the creation and implementation of a comprehensive design system, establishing reusable components and documentation for PMs and engineers.

• Designs critical user experiences across web portals and mobile applications, focusing on operational efficiency and user trust for law enforcement and their clients.

• Translates intricate business logic and technical constraints into intuitive and effective user interfaces for multi-party workflows and data-dense systems.

• Leverages user research methodologies to inform product decisions and ensure user-centricity in system design.

📝 Enhancement Note: This role is positioned within a tech-enabled services company where design is explicitly defined as "operational" rather than "cosmetic." The Senior UX Designer will be instrumental in building the foundational design infrastructure and user experiences that directly impact the core functionality of law enforcement off-duty programs, officer payments, and client event security coordination. The emphasis on "Product & Systems" indicates a deep integration with the underlying operational logic and technical architecture.

📈 Primary Responsibilities

• Conduct a comprehensive audit of existing user experiences across all product surfaces (web portals, mobile apps) and identify key areas for improvement, prioritizing findings based on operational impact and user needs.

• Develop and implement a token-based design system, including defining components, patterns, and comprehensive documentation to ensure consistency and accelerate development cycles for PMs and engineers.

• Design end-to-end user flows for a consolidated portal experience, aiming to create a unified and intuitive user journey for all stakeholders.

• Create the UX for a high-visibility "instant pay" feature, focusing on building officer trust through a seamless and reliable financial transaction process.

• Design and optimize complex workflows, such as multi-party approval chains, intricate scheduling logic, and integrations with various service-backed systems.

• Collaborate closely with Product Managers and Engineers to understand technical constraints (back-end, API limitations) and translate them into feasible design solutions.

• Conduct user research, including designing studies, gathering insights, and synthesizing findings into actionable product recommendations and design iterations.

• Ensure visual design consistency and adherence to the established design system across all product touchpoints.

📝 Enhancement Note: The "Build in Year One" section provides a clear roadmap for the immediate impact expected from this role. It highlights the critical nature of establishing a design system and unifying the user experience, underscoring the strategic importance of design in EDS's operational efficiency and product roadmap execution. The emphasis on "instant pay" signifies a high-stakes project with direct implications for user satisfaction and operational effectiveness.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field, or equivalent practical experience in UX design. Experience:

• Minimum of 5 years of progressive experience in UX design, with a strong track record of delivering impactful design solutions for software products.

• Proven experience designing for a range of applications, including mobile apps, web portals, and internal/operational tools.

• Demonstrated ability to manage complex projects from conception through to implementation, often in a "solo" or "lead" capacity. Required Skills:

• UX Design Expertise: Mastery of user-centered design principles, with the ability to conduct thorough user research (interviews, surveys, usability testing) and translate findings into actionable insights.

• Interaction Design: Strong proficiency in defining user flows, wireframing, and creating interactive prototypes to articulate user journeys and system logic.

• Visual Design Fundamentals: Excellent grasp of visual design principles, typography, color theory, and layout, capable of producing high-fidelity mockups and ensuring aesthetic consistency.

• Design System Development: Proven experience in building, documenting, and maintaining design systems, including component libraries and style guides.

• Complex Workflow Design: Experience designing intricate, multi-step processes, data-dense interfaces, and systems involving service integrations.

• Technical Fluency: Sufficient understanding of back-end systems, API constraints, and development processes to design realistically and collaboratively with engineering teams.

• Communication Skills: Exceptional verbal and written communication abilities to effectively translate between users, product managers, and engineers, and to present design concepts clearly.

Preferred Skills:

• Lead Designer Experience: Experience as a solo or lead designer at a product company, demonstrating a strong sense of ownership and the ability to drive design initiatives independently.

• Gen AI for Design: Familiarity with leveraging Generative AI tools for rapid prototyping, concept iteration, and research synthesis.

• B2B Operational Tools: Prior experience designing for B2B operational tools, workforce management, field services, or public safety technology.

• Domain Familiarity: Understanding of law enforcement culture or agency operations.

• Financial Flow Design: Experience designing payment, billing, or financial transaction interfaces.

📝 Enhancement Note: The "What We're Looking For" section emphasizes a "full spectrum" design capability, meaning candidates are expected to be proficient across research, interaction, and visual design without relying on hand-offs. The preference for candidates in NC or TX suggests potential for hybrid work or occasional on-site collaboration, though the role is primarily remote. Technical fluency is framed as a necessity for realistic design, not necessarily deep engineering knowledge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of projects demonstrating expertise in mobile apps, web portals, and internal/operational tools.

• Include case studies detailing your end-to-end design process, from initial research and problem definition to final visual design and implementation considerations.

• Highlight projects involving complex workflows, multi-party approvals, or intricate scheduling logic.

• Present examples of your contribution to or leadership in building design systems, including component libraries and documentation.

• Demonstrate your ability to design within technical constraints (e.g., API limitations) and your approach to understanding back-end logic.

• Include examples of user research methodologies applied and how findings influenced design decisions. Process Documentation:

• Clearly articulate your approach to user research: how you design studies, conduct them, and synthesize findings into actionable product decisions.

• Detail your methodology for designing and implementing design systems, covering tokenization, component documentation, and adoption strategies.

• Showcase your process for translating complex, multi-step operational workflows into intuitive user experiences.

• Provide examples of how you collaborate with engineering and product management to ensure feasibility and alignment throughout the design process.

• Demonstrate your ability to conduct a comprehensive audit of existing experiences and prioritize findings for impact.

📝 Enhancement Note: Given the "operational" nature of the design work and the emphasis on building foundational systems, a portfolio that clearly articulates the process and impact of design decisions is crucial. Candidates should be prepared to discuss not just the final aesthetic, but the strategic thinking, user insights, and technical considerations that led to their solutions, especially for complex workflows.

💵 Compensation & Benefits

Salary Range:

• The provided salary range for this role is $110,000 to $160,000 USD per year. Benefits:

• Competitive salary commensurate with experience and qualifications.

• Opportunity to build and own significant design initiatives, including a design system and core product features.

• High-impact role within a growing tech-enabled services company where design is a critical operational component.

• Collaborative environment with a direct seat at the table for product strategy and roadmap decisions.

• Potential for professional growth and development as the design practice matures within the company.

• [Specific benefits not detailed; candidates should inquire during the interview process.] Working Hours:

• Standard full-time hours are expected, typically 40 hours per week.

• Flexibility in work schedule is implied due to the remote nature of the role, allowing for adaptation to individual productivity peaks, while ensuring core business hours and collaboration needs are met.

📝 Enhancement Note: The salary range is provided. While specific benefits are not detailed in the raw listing, the company description emphasizes the "high-ownership role" and "seat at the table" which are often key motivators for senior-level operations and product design professionals. The absence of specific benefits implies that standard offerings (health insurance, PTO, etc.) are likely, but candidates should confirm. The implied flexibility in working hours is typical for remote senior roles, but core collaboration times will still be a factor.

🎯 Team & Company Context

🏢 Company Culture

Industry: Tech-Enabled Services / Software (Specializing in Law Enforcement Off-Duty Programs)

Company Size: The company is described as "actively growing," and while not explicitly stated, the need for a Senior UX Designer, Product & Systems suggests a mature product development function that is expanding its capabilities. Many companies in this stage range from 50-250 employees.

Founded: The company was founded in 2012 (based on LinkedIn company data), indicating a decade of operational experience and a proven business model.

Team Structure:

• The Senior UX Designer will likely be part of a Product team, reporting to a Head of Product, Director of Product, or potentially a VP of Engineering/Product.

• They will work closely with Product Managers (PMs) and Software Engineers, acting as the primary design liaison within these cross-functional teams.

• The role implies a degree of autonomy, suggesting the designer may be the sole dedicated UX resource for certain product areas or the lead for building out the design function. Methodology:

• Data-Driven Design: The emphasis on "operational complexity" and "real users" points to a data-informed approach, where design decisions are validated through user research and performance metrics.

• Agile Development: Given the software development context, an agile or iterative development process is highly probable, requiring close collaboration and rapid feedback loops between design, product, and engineering.

• Systems Thinking: The title "Product & Systems" highlights a focus on how different parts of the software ecosystem interact and function cohesively, moving beyond isolated feature design.

Company Website: https://www.extradutysolutions.com

📝 Enhancement Note: EDS operates in a niche but critical sector serving law enforcement. This implies a need for design solutions that are reliable, secure, and understand the unique operational contexts and user behaviors within that domain. The "tech-enabled services" aspect suggests a blend of software product development and service delivery, meaning the design must support both.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor. This role is for an experienced designer who can operate independently, define processes, and lead design initiatives without direct supervision. The focus is on deep impact and ownership rather than people management.

Reporting Structure: Likely reports to a Product Management or Engineering leadership role (e.g., Director of Product, VP of Product). The designer will be a key player in shaping the product's user experience and design system.

Operations Impact: The role has a direct and profound impact on the operational efficiency of law enforcement agencies, officer satisfaction, and customer experience. Designing the systems that manage scheduling, payments, and coordination directly affects revenue, cost, and user trust.

Growth Opportunities:

• Design Leadership: Opportunity to build and lead the design practice at EDS, potentially growing into a Design Lead or Head of Design role as the company scales.

• Domain Expertise: Deepen expertise in the public safety and workforce management technology sector, becoming a subject matter expert.

• System Design Specialization: Develop advanced skills in designing complex, integrated operational systems and sophisticated design systems.

• Influence on Product Strategy: Play a key role in shaping the product roadmap and long-term design vision for the company.

• Mentorship: As the first or lead designer, there's potential to mentor future design hires and establish best practices.

📝 Enhancement Note: This is a high-ownership role where the Senior UX Designer can significantly shape the company's product direction and design culture. The growth potential lies in building out the design function and becoming a leader within a specialized industry.

🌐 Work Environment

Office Type: Remote. The role is explicitly designated as "TELECOMMUTE" and "Remote OK."

Office Location(s): While fully remote, the company expresses a preference for candidates residing in North Carolina or Texas. This might indicate a desire for timezone alignment (America/Chicago is listed) or potential for occasional in-person collaboration or team events in those regions.

Workspace Context:

• Collaborative Environment: Expect to work closely with Product Managers and Engineers in a virtual setting, utilizing collaboration tools for communication, ideation, and feedback.

• Tools & Technology: Access to standard design software, collaboration platforms (e.g., Slack, Zoom), and project management tools will be provided. The company is investing in a design system and likely a robust tech stack.

• Operational Focus: The work environment is geared towards solving real-world operational challenges, requiring a pragmatic and solution-oriented approach.

Work Schedule:

• Standard full-time (40 hours/week) is expected.

• Remote work offers flexibility, but candidates must be available for regular collaboration and meetings during core business hours, likely aligning with US time zones.

📝 Enhancement Note: The preference for NC/TX residents, despite being a remote role, is a common practice. It can help with timezone alignment, potential for future in-person meetings, or aligning with existing company hubs. Candidates outside these states should still apply but be aware of this preference.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, skills, and alignment with the role's requirements.

• Portfolio Presentation & Discussion: A dedicated session where you will present your portfolio, walking through key case studies that demonstrate your process, problem-solving abilities, and impact. Be prepared to discuss your design decisions, research methodologies, and how you've handled complex workflows and system design.

• Skills-Based Interviews: Interviews focusing on specific UX design skills, including interaction design, visual design, user research, and design system development. Expect scenario-based questions and potentially a design challenge.

• Cross-Functional Interviews: Meetings with Product Managers and Engineers to assess collaboration style, technical fluency, and ability to translate between disciplines.

• Final Interview: Likely with a senior leader (e.g., VP of Product/Engineering) to discuss strategic fit, career aspirations, and overall suitability for the company culture.

Portfolio Review Tips:

• Showcase Process, Not Just Polish: Emphasize your thought process, research findings, iteration cycles, and the "why" behind your design decisions.

• Highlight Operational Impact: For each case study, clearly articulate the problem, your solution, and the measurable impact or outcome (e.g., improved efficiency, increased user trust, reduced errors).

• Demonstrate System Design: Include projects where you've contributed to or built design systems. Explain your approach to components, tokens, and documentation.

• Address Complexity: Feature examples of designing complex workflows, data-dense interfaces, or systems with technical constraints.

• Tell a Story: Frame your projects as narratives that clearly define the challenge, your role, the actions you took, and the results achieved.

• Tailor to EDS: If possible, tailor your presentation to showcase relevant experience in B2B, operational tools, or similar complex systems.

Challenge Preparation:

• Be prepared for a potential design challenge, either take-home or live. This might involve auditing a specific flow, proposing a feature, or designing a component within the context of EDS's product.

• Focus on demonstrating your structured approach to problem-solving, your understanding of user needs, and your ability to articulate your design rationale clearly and concisely.

• Prepare to discuss how you would approach building a design system from scratch or scaling an existing one.

📝 Enhancement Note: The emphasis on "operational" design means candidates should be ready to discuss how their designs solve specific business problems and improve efficiency, not just aesthetics. The portfolio is the primary tool for demonstrating this.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Figma, Sketch, Adobe XD, or similar industry-standard tools for wireframing, UI design, and prototyping. Figma is often preferred for collaborative design system work.

• User Research Tools: Tools for conducting usability testing, surveys, and interviews (e.g., UserTesting.com, SurveyMonkey, Google Forms, Lookback).

• Collaboration Platforms: Slack, Microsoft Teams, Zoom for day-to-day communication and virtual meetings.

• Project Management Tools: Jira, Asana, Trello, or similar platforms for tracking tasks, workflows, and project progress.

Analytics & Reporting:

• Product Analytics: Tools like Amplitude, Mixpanel, Google Analytics for understanding user behavior and product performance.

• Data Visualization: Potentially tools like Tableau or Power BI, or built-in dashboard capabilities within analytics platforms, for reporting on user metrics.

CRM & Automation:

• While not directly a UX design tool, understanding how the CRM (likely Salesforce, HubSpot, or a custom solution) and automation platforms (e.g., Zapier, Workato) integrate with the product is beneficial.

📝 Enhancement Note: Proficiency in a leading design tool like Figma is highly probable, especially given the emphasis on building a design system. Familiarity with tools that support user research and analytics is also expected, as the role requires a data-informed approach.

👥 Team Culture & Values

Operations Values:

• Operational Excellence: A strong drive to create efficient, reliable, and practical solutions that directly support the core operations of law enforcement agencies.

• User-Centricity: A commitment to understanding and serving the needs of officers, customers, and internal users, ensuring the design directly addresses their challenges.

• Data-Driven Decision Making: A culture that values insights derived from user research and product analytics to guide design and product development.

• Collaboration & Communication: An emphasis on open communication and teamwork across product, engineering, and design to achieve shared goals.

• Ownership & Accountability: A proactive approach where individuals take responsibility for their work and drive initiatives to completion.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where the Senior UX Designer works hand-in-hand with Product Managers to define requirements and Engineers to ensure feasibility and implementation.

• Feedback-Oriented: A culture that encourages constructive feedback exchange to refine designs and processes.

• Knowledge Sharing: A willingness to share expertise, particularly around design best practices and user insights, to elevate the entire product team.

📝 Enhancement Note: The company's operational focus means that values like efficiency, reliability, and practicality will likely be paramount. The "design is operational" mantra suggests a pragmatic, results-oriented culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for a Niche Audience: Understanding and designing for the unique needs and cultural nuances of law enforcement personnel and their operational environment.

• Balancing User Needs with Technical Constraints: Effectively translating complex backend logic and API limitations into user-friendly interfaces without compromising functionality.

• Building a Design System from Scratch: Establishing a robust and adopted design system in a growing company requires strong advocacy, clear documentation, and consistent application.

• Solo/Lead Designer Responsibility: Managing the entire design process for multiple product areas, requiring strong time management and prioritization skills.

• Driving Design Adoption: Ensuring that the design system and new UX standards are effectively adopted by PMs and engineers.

Learning & Development Opportunities:

• Design System Expertise: Develop deep expertise in the principles and practice of building scalable design systems.

• Domain Specialization: Gain significant knowledge in the public safety and workforce management technology sector.

• Strategic Design Influence: Grow in ability to influence product strategy and company-wide design direction.

• Process Improvement: Lead the establishment and refinement of design processes within the company.

• Potential for Leadership: Opportunity to grow into a leadership role as the design function expands.

📝 Enhancement Note: The challenges are tied directly to the company's operational focus and the strategic importance of this role in establishing design infrastructure. Growth is framed around skill development, domain expertise, and potential leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for auditing an existing product experience and identifying key areas for improvement." (Focus on methodology, prioritization, and impact.)

• "How would you approach building a design system from the ground up for a company like EDS? What are the key considerations for tokenization and documentation?" (Demonstrate systematic thinking and understanding of design system lifecycle.)

• "Walk us through a complex workflow you've designed. What were the challenges, and how did you ensure clarity and efficiency for the user?" (Prepare a strong case study highlighting process and problem-solving.)

• "How do you balance user needs with technical constraints and API limitations when designing a product?" (Showcase pragmatism and collaboration with engineering.) Company & Culture Questions:

• "Why are you interested in working for Extra Duty Solutions, and what excites you about our mission?" (Research EDS's mission, values, and impact on law enforcement.)

• "How do you see the role of design evolving in a company like ours, where design is considered 'operational'?" (Articulate your understanding of operational design and its value.)

• "Describe your experience working as a solo or lead designer. How do you manage your workload and prioritize tasks?" (Highlight time management, self-direction, and ownership.) Portfolio Presentation Strategy:

• Structure Your Presentation: Begin with an overview of EDS and the role, then dive into 2-3 key case studies. For each case study, clearly articulate: Problem, Your Role, Process (Research, Ideation, Design, Testing), Solution, and Impact/Results.

• Emphasize Process and Rationale: For each step in your case studies, explain why you made certain decisions. Connect your choices back to user needs, business goals, or technical realities.

• Showcase Design System Work: Dedicate time to explaining your experience with design systems, illustrating components, tokens, and documentation.

• Be Ready for Deep Dives: Anticipate questions about specific design choices, research methodologies, and how you handled challenges or trade-offs.

• Prepare Questions: Have thoughtful questions ready for the interviewers about the team, product roadmap, design challenges, and company culture.

📝 Enhancement Note: Candidates should prepare to speak extensively about their design process, their experience with complex systems, and their ability to operate independently. The "operational" aspect of design means focusing on problem-solving and tangible outcomes is key.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided application link on the JazzHR platform.

• Portfolio Customization: Ensure your portfolio prominently features projects that demonstrate your end-to-end design process, complex workflow design capabilities, and any experience with design systems or B2B/operational tools. Tailor your case study selection to align with the responsibilities outlined in the job description.

• Resume Optimization: Update your resume to highlight your 5+ years of UX design experience, specific skills in interaction design, visual design, user research, and design system development. Quantify achievements where possible, focusing on impact and operational improvements.

• Interview Preparation: Practice articulating your design process and presenting your portfolio case studies. Be ready to discuss your experience with technical constraints and your approach to user research. Prepare specific examples that showcase your ability to solve operational challenges through design.

• Company Research: Thoroughly research Extra Duty Solutions, understanding their mission, the industry they serve (law enforcement off-duty programs), and their focus on "operational" design. This will help you articulate your interest and align your responses with their company values and goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.