Senior UX Designer, International Seller Services

📍 Job Overview

Job Title: Senior UX Designer, International Seller Services

Company: Amazon

Location: Madrid, Community of Madrid, Spain

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: September 02, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Drive end-to-end user experience design for International Seller Services, focusing on growth and adoption of new programs and services for a global seller base.

• Collaborate with cross-functional teams, including Product Management, Engineering (Science & Tech), and business stakeholders, to translate complex seller needs into intuitive and scalable design solutions.

• Utilize a strong understanding of qualitative and quantitative customer data to inform design decisions, create compelling narratives, and advocate for seller-centric solutions.

• Develop comprehensive design artifacts, including process flows, wireframes, visual mockups, and detailed interaction specifications, ensuring seamless implementation and measurable impact.

• Contribute to the evolution of design patterns and UX standards within a fast-paced, collaborative, and globally-minded environment.

📝 Enhancement Note: This role is positioned within Amazon's International Seller Services, indicating a focus on the tools and platforms that enable sellers to manage their businesses on Amazon's global marketplaces. The "Senior" title suggests significant autonomy and influence over design strategy and execution, requiring a strong portfolio that demonstrates experience with complex, large-scale projects and cross-functional leadership. The emphasis on "co-pilot in the growth journey" implies a strategic partnership with sellers, aiming to enhance their operational efficiency and success on the platform.

📈 Primary Responsibilities

• Seller Needs Identification & Solution Design: Proactively identify critical seller needs and pain points within international markets, translating these insights into innovative, user-centered design solutions that drive measurable business impact and seller success.

• Cross-Functional Collaboration & Requirements Definition: Partner closely with Product Management to develop high-level product requirements, contributing UX expertise to shape strategic roadmaps and ensure a unified vision for seller tools.

• Design Artifact Creation & Communication: Produce comprehensive design documentation, including detailed process flows, wireframes, high-fidelity mockups, and interaction specifications, to effectively communicate complex interaction behaviors and design intent to engineering and business partners.

• Design Recommendation & Stakeholder Management: Present and rigorously defend design recommendations to a diverse range of stakeholders, including product managers, engineers, business leaders, and senior executives, incorporating feedback to refine solutions and gain approval.

• Technical Implementation & Trade-off Management: Work collaboratively with technical teams to ensure the faithful and seamless implementation of designs, skillfully navigating technical constraints and making informed trade-offs without compromising core user experience principles.

• Performance Measurement & Iteration: Define and track key success metrics for design deliverables, utilizing both quantitative data and qualitative user feedback to assess effectiveness, identify areas for improvement, and drive continuous iteration.

• Global Perspective & Market Adaptation: Leverage a global perspective to understand and incorporate diverse international market and seller needs into design solutions, educating core product and business teams on regional nuances.

📝 Enhancement Note: The responsibilities emphasize a full-cycle design process from ideation and research to implementation and measurement. The mention of "co-pilot in the growth journey" for sellers suggests a strategic component beyond just interface design, implying the need to understand seller business models and how design can directly contribute to their revenue and operational efficiency. The requirement to "make trade-offs when needed while without compromising on core experience" highlights the need for pragmatic design thinking and strong negotiation skills within a complex technical environment.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field, or equivalent practical experience. Experience:

• 5-10 years of professional experience in User Experience Design, with a proven track record of delivering end-to-end, user-centered design solutions for projects of large scope and complexity.

• Demonstrated experience in designing for both desktop and mobile platforms, encompassing a wide range of user interfaces and interaction patterns. Required Skills:

• User Experience Design: Expertise in the full spectrum of UX design processes, from user research and ideation to wireframing, prototyping, visual design, and usability testing.

• Wireframing & Prototyping: Proficiency in creating detailed wireframes, user flows, and interactive prototypes to effectively communicate design concepts and user interactions.

• Interaction Design: Deep understanding of interaction design principles and best practices to create intuitive and engaging user experiences.

• User Research: Experience in gathering and synthesizing qualitative and quantitative user data, including conducting usability studies and user research to inform design decisions.

• Figma Proficiency: Demonstrated experience and expertise with Figma or similar industry-standard design tools for collaborative design and prototyping.

• Data Synthesis & Storytelling: Ability to combine qualitative and quantitative data, translating findings into cohesive narratives and actionable design recommendations.

• Cross-functional Collaboration: Proven ability to work effectively with Product Management, Engineering, and business stakeholders in a collaborative, fast-paced environment.

Preferred Skills:

• Information Architecture: Knowledge of best practices for information architecture, ensuring logical and intuitive navigation and content organization.

• Scrum Methodology: Experience applying Agile/Scrum principles to visual or UX design processes, enabling efficient iteration and collaboration within development sprints.

• UX Design of Complex Workflows: Specific experience designing intricate, multi-step workflows that require careful consideration of user journeys and system interactions.

• Design Patterns & UX Standards: Experience defining, documenting, and maintaining design patterns and UX standards to ensure consistency and scalability across products.

• Persona & Journey Map Creation: Proficiency in developing user personas and detailed customer journey maps to represent target users and their interactions with products.

📝 Enhancement Note: The "Basic Qualifications" mention a portfolio or work samples on the resume. This is a critical requirement for UX roles, and candidates should be prepared to showcase a range of projects that highlight problem-solving, design process, and impact. The "Preferred Qualifications" point towards a need for a candidate who can not only design but also contribute to establishing design systems and processes, indicating a strategic and leadership-oriented aspect to the senior role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Design Solutions: Showcase a minimum of 3-5 complex projects that demonstrate your ability to take a product from initial concept through to launch, detailing your specific contributions at each stage.

• User-Centered Design Process: Clearly articulate your design process, emphasizing how user research, data analysis, and feedback loops informed your design decisions and led to improved user experiences.

• Scalable & International Design: Include examples of designs that have been implemented at scale, ideally with considerations for internationalization, localization, and diverse user needs.

• Measurable Impact: For each project, provide clear metrics or qualitative evidence demonstrating the positive impact of your design solutions on user behavior, business goals, or operational efficiency.

• Systemic Thinking: Present projects that involved designing for complex systems or workflows, illustrating your ability to understand interconnected components and design holistic solutions.

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in mapping out complex user workflows, identifying bottlenecks, and proposing design-driven solutions for optimization.

• System Implementation Standards: Detail how you collaborate with engineering teams to ensure design fidelity and adherence to technical specifications during implementation, including any contribution to design system components.

• Metrics & Performance Analysis: Show examples of how you define success metrics for your designs and how you use data (e.g., A/B test results, usage analytics) to evaluate performance and iterate on solutions.

📝 Enhancement Note: Given the "Senior" title and the focus on "International Seller Services," a portfolio should emphasize projects that demonstrate strategic thinking, the ability to handle complexity, and a clear understanding of how design contributes to business objectives (e.g., seller adoption, efficiency, revenue). Examples of designing for global audiences or for complex operational tools would be highly advantageous.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Senior UX Designers in Madrid, Spain, with 5-10 years of experience, and considering Amazon's compensation structure, the estimated annual salary range for this role is approximately €60,000 - €90,000 gross per year. This range can vary based on the candidate's specific experience, qualifications, and performance during the interview process. Benefits:

• Comprehensive Health Insurance: Robust medical, dental, and vision coverage for employees and eligible dependents.

• Retirement Savings Plan: Competitive company-sponsored retirement savings plan (e.g., pension scheme) with potential company matching contributions.

• Generous Paid Time Off: Ample vacation days, paid holidays, and sick leave, encouraging work-life balance.

• Employee Discount Program: Significant discounts on Amazon products and services.

• Professional Development: Opportunities for continuous learning, including access to training programs, workshops, conferences, and tuition reimbursement.

• Stock Options/Restricted Stock Units (RSUs): Potential for equity compensation as part of the overall compensation package, reflecting Amazon's performance.

• Parental Leave: Supportive parental leave policies for new parents.

Working Hours:

• Standard full-time work week is typically 40 hours. While the role is on-site, Amazon often offers flexibility in start and end times, provided core business hours and team collaboration needs are met. Occasional evening or weekend work may be required to meet project deadlines or support international teams.

📝 Enhancement Note: The salary range is an estimate based on market research for similar roles in Madrid. Amazon's compensation often includes a base salary, stock units, and comprehensive benefits, aiming to be competitive within the tech and design industries. The on-site requirement in Madrid is a key factor in the salary estimation, as it aligns with local market rates for in-office positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Cloud Computing, Digital Streaming, Artificial Intelligence, Logistics, Retail. Amazon operates across a vast spectrum of industries, with International Seller Services specifically focusing on enabling third-party sellers to thrive on its e-commerce platform.

Company Size: Extremely Large (500,000+ employees globally). This scale means robust processes, extensive resources, and opportunities for impact across a massive user base, but also requires navigating complex organizational structures.

Founded: 1994. Amazon's long history signifies stability, continuous innovation, and a deep understanding of market dynamics, influencing its culture of long-term thinking and customer obsession.

Team Structure:

• International Seller Services UX Team: This team likely comprises a mix of UX Designers, UX Researchers, and potentially UX Writers, working closely with Product Managers, Engineers (Software Development Engineers - SDEs, Science/Tech roles), Program Managers, and Business Analysts.

• Reporting Structure: Senior UX Designers typically report to a UX Design Manager or a Lead UX Designer within the Seller Services organization. The team structure is likely hierarchical but fosters a collaborative, decentralized approach to problem-solving.

• Cross-functional Collaboration: The core of this role involves tight collaboration with Product Management to define strategy and requirements, and with Engineering to ensure design feasibility and implementation. Collaboration also extends to other UX teams across Amazon to share best practices and leverage existing design systems.

Methodology:

• Data-Driven Decision Making: Amazon emphasizes a data-driven approach, where design decisions are heavily influenced by customer behavior analytics, A/B testing results, and user research findings.

• Customer Obsession: The foundational principle of "Customer Obsession" guides all aspects of product development, ensuring that seller needs (as customers of the platform) are paramount.

• Bias for Action & Iteration: A culture that encourages quick iteration, experimentation, and learning from failures, moving quickly to deliver value and refine solutions.

• Ownership & Accountability: Employees are expected to take ownership of their work and be accountable for outcomes, driving projects forward with a strong sense of responsibility.

Company Website: https://www.amazon.com/

📝 Enhancement Note: Amazon's culture is known for its intensity, high bar for performance, and focus on long-term results. For a Senior UX Designer, this means being comfortable with ambiguity, driving initiatives independently, and possessing strong communication skills to influence stakeholders at various levels. The "International Seller Services" context implies a focus on operational efficiency and global scalability for sellers.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer. This level signifies a deep level of expertise in UX design principles and practices, with the ability to lead design initiatives for complex products and features. It involves mentoring junior designers, influencing product strategy, and contributing to the overall design vision.

Reporting Structure: The Senior UX Designer will likely report to a Design Manager or Lead within the International Seller Services division. They will work closely with Product Managers and Engineering leads, acting as a key design authority for their product area.

Operations Impact: This role has a direct impact on the success of tens of thousands of Amazon sellers worldwide. By designing intuitive and efficient tools, the Senior UX Designer will empower sellers to manage their businesses more effectively, leading to increased seller satisfaction, adoption of Amazon services, and ultimately, revenue growth for Amazon. The focus on international markets adds a layer of complexity and impact, shaping how global businesses operate on the platform.

Growth Opportunities:

• Leadership Development: Progress to Lead UX Designer, Principal UX Designer, or UX Manager roles, taking on greater strategic responsibility and team leadership.

• Specialization: Deepen expertise in specific areas such as e-commerce UX, international product design, or advanced user research methodologies.

• Cross-Organizational Mobility: Opportunities to move into design roles within other Amazon divisions (e.g., AWS, Alexa, Retail) or to transition into Product Management roles.

• Skill Enhancement: Continuous learning through Amazon's internal training programs, access to industry conferences, and opportunities to work with cutting-edge technologies and design tools.

• Mentorship: Formal and informal mentorship opportunities, both as a mentee and as a mentor to junior designers.

📝 Enhancement Note: Amazon is known for providing significant opportunities for growth and advancement for high-performing employees. A Senior UX Designer in this role is well-positioned to develop leadership skills, gain deep domain expertise in e-commerce operations, and contribute to high-impact projects that shape global commerce.

🌐 Work Environment

Office Type: Amazon typically operates with modern, well-equipped office spaces designed to foster collaboration and productivity. The Madrid office will likely feature open-plan work areas, dedicated meeting rooms, private offices for focused work, and common areas for informal interactions.

Office Location(s): Madrid, Spain. This location offers a vibrant urban environment with access to a large talent pool and cultural amenities. The specific office location will be within the city, likely in a business district accessible by public transportation.

Workspace Context:

• Collaborative Environment: The workspace is designed to encourage interaction and knowledge sharing. Expect to work in close proximity to your immediate team (Product, Engineering) and have access to shared spaces for brainstorming and design reviews.

• Operations Tools & Technology: Access to industry-standard design software (Figma), collaboration tools (e.g., Slack, Chime), project management platforms (e.g., Jira, Confluence), and Amazon's internal design systems and prototyping tools.

• Team Interaction: Regular team meetings, stand-ups, design critiques, and cross-functional syncs are integral to the daily workflow, ensuring alignment and continuous feedback.

Work Schedule:

• The role is on-site, requiring presence in the Madrid office. Standard working hours apply, typically Monday to Friday. While core hours are expected for team collaboration, there may be some flexibility in start and end times. Occasional travel may be required for team offsites or to collaborate with other Amazon offices internationally.

📝 Enhancement Note: The emphasis on an "on-site" role in Madrid suggests a need for candidates who are either local or willing to relocate. The work environment at Amazon is generally fast-paced and demanding, requiring individuals who thrive in such settings and are adept at navigating large corporate structures.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review your application and resume, potentially conducting a brief phone screen to assess basic qualifications and cultural fit.

• Portfolio Review: You will likely be asked to submit your portfolio in advance or present it during an interview.

This is a critical stage where your design process, problem-solving skills, and impact are evaluated.

• On-site/Virtual Interviews: This typically involves multiple rounds with different interviewers, including:
  • Hiring Manager Interview: Focus on experience, leadership potential, and alignment with team goals.
  • Peer Interviews: Discussions with other UX Designers, Product Managers, and Engineers to assess technical skills, collaboration style, and problem-solving approach.
  • Design Challenge/Whiteboarding Session: A practical exercise where you'll be asked to solve a design problem, articulate your thought process, and demonstrate your ability to think on your feet. This may involve creating wireframes or user flows on the spot.
  • Leadership Principles Interview: Amazon places significant emphasis on its Leadership Principles. Be prepared to provide specific examples from your experience that demonstrate how you embody these principles (e.g., Customer Obsession, Ownership, Bias for Action, Dive Deep).

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your skills relevant to this role: complex workflows, international considerations, data-driven design, and measurable impact. Aim for 3-5 strong case studies.

• Tell a Story: For each project, clearly articulate the problem, your role, the constraints, your design process (research, ideation, iteration), the solutions you proposed, and the quantifiable results achieved.

• Highlight Impact: Quantify your contributions wherever possible. Use data, metrics, and user feedback to demonstrate the success of your designs.

• Showcase Process: Don't just show final mockups. Include early sketches, wireframes, user flows, and research insights to illustrate your thinking.

• Prepare for Questions: Anticipate questions about your design choices, trade-offs made, how you handled disagreements, and how you measured success.

Challenge Preparation:

• Understand the Context: If given a pre-interview challenge, ensure you fully understand the problem statement and the target user (Amazon Sellers).

• Think Aloud: During a live challenge or whiteboarding session, clearly articulate your thought process. Explain your assumptions, design decisions, and the rationale behind them.

• Focus on Process: Demonstrate a structured approach to problem-solving, even if you don't reach a "perfect" solution. Show how you would gather information, explore options, and iterate.

• Emphasize Amazon's Principles: Frame your solutions and approach in the context of Amazon's Leadership Principles, particularly Customer Obsession and Bias for Action.

📝 Enhancement Note: Amazon's interview process is rigorous and focuses heavily on behavioral questions tied to their Leadership Principles. Candidates must be prepared to provide specific, STAR-method (Situation, Task, Action, Result) examples that demonstrate their capabilities and alignment with Amazon's culture. The design challenge is a key opportunity to showcase practical UX skills.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for wireframing, prototyping, and visual design. Advanced proficiency is essential, including collaboration features, component libraries, and auto-layout.

• Prototyping Tools: While Figma offers robust prototyping, familiarity with other tools like InVision or Axure may be beneficial for specific use cases or legacy projects.

• User Research Platforms: Experience with tools for conducting remote usability testing, surveys, and user interviews (e.g., UserTesting.com, SurveyMonkey, Qualtrics).

• Collaboration Tools: Proficiency in tools like Slack for real-time communication, Jira for project tracking, and Confluence for documentation.

Analytics & Reporting:

• Data Analysis Tools: Familiarity with tools for analyzing user behavior data, such as Amplitude, Mixpanel, or internal Amazon analytics platforms.

• A/B Testing Frameworks: Understanding of A/B testing methodologies and experience working with platforms that facilitate experimentation (e.g., Optimizely, internal Amazon experimentation tools).

• Data Visualization Tools: Ability to interpret and potentially create visualizations using tools like Tableau or internal Amazon dashboards to communicate insights.

CRM & Automation:

• While not a direct CRM role, understanding how UX design impacts seller workflows within CRM-like systems (e.g., Seller Central's backend tools) is crucial. Familiarity with how data flows between systems to support seller operations is beneficial.

• Design System Tools: Experience contributing to or utilizing comprehensive design systems and component libraries to ensure consistency and efficiency across products.

📝 Enhancement Note: Amazon heavily relies on its own internal tools and systems. While proficiency in industry-standard tools like Figma is expected, candidates should also be prepared to learn and adapt to Amazon's proprietary technology stack for design, research, and analytics. Understanding how design integrates with backend systems and data pipelines is important for this role.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A deep commitment to understanding and serving the needs of Amazon's sellers, treating them as critical customers whose success is paramount.

• Ownership: Taking full responsibility for projects and outcomes, acting with a sense of urgency and commitment to deliver results.

• Bias for Action: A preference for taking decisive action and making progress, even with incomplete information, and learning from results.

• Invent and Simplify: Continuously seeking innovative solutions and striving to simplify complex processes and user experiences.

• Dive Deep: A commitment to understanding the underlying details and data to make informed decisions and solve problems effectively.

Collaboration Style:

• Cross-functional Integration: Highly collaborative, working seamlessly with Product Management, Engineering, and other business teams to achieve shared goals.

• Data-Informed Dialogue: Discussions and decisions are grounded in data and user insights, fostering a culture of evidence-based collaboration.

• Constructive Feedback Culture: Openness to giving and receiving feedback, with design critiques serving as a key mechanism for improvement and learning.

• Global Mindset: Collaborative efforts often extend across different geographies and time zones, requiring effective remote collaboration and cultural sensitivity.

📝 Enhancement Note: Amazon's culture is distinct and highly performance-oriented. Candidates should be prepared for a rigorous environment that values direct communication, data-driven decision-making, and a strong work ethic. Understanding and demonstrating alignment with Amazon's Leadership Principles is crucial for success in this role and within the company.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of International Markets: Designing for a diverse global seller base with varying cultural nuances, technical capabilities, and regulatory environments presents significant complexity.

• Balancing Seller Needs with Business Goals: Navigating the intricate balance between optimizing the seller experience and achieving Amazon's business objectives requires strategic design thinking and negotiation skills.

• Pace and Ambiguity: The fast-paced nature of Amazon and the inherent ambiguity in large-scale projects can be challenging, requiring adaptability and resilience.

• Scale and Impact: While a growth opportunity, the sheer scale of Amazon's operations means that design decisions have a widespread impact, demanding thoroughness and foresight.

Learning & Development Opportunities:

• Deep E-commerce Domain Expertise: Gain unparalleled insight into the mechanics of global e-commerce operations and seller management.

• Advanced UX Methodologies: Opportunities to hone skills in complex workflow design, international UX research, and large-scale design system implementation.

• Leadership and Mentorship: Develop leadership capabilities through managing design initiatives and mentoring junior team members.

• Exposure to Cutting-Edge Technology: Work with advanced technologies and data analytics to drive innovation in seller services.

• Internal Training & Conferences: Access to Amazon's extensive internal learning resources and potential opportunities to attend relevant industry conferences.

📝 Enhancement Note: This role offers a unique opportunity to tackle complex, global design challenges within a leading tech company. The challenges inherent in the role are directly linked to significant learning and growth potential, particularly in areas of strategic design, cross-cultural product development, and large-scale system design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a complex workflow for a large user base. What were the key challenges, and how did you ensure scalability and ease of use?" (Focus on process, problem-solving, and impact.)

• "How do you approach gathering and synthesizing user data from diverse international markets to inform design decisions?" (Highlight research methods, cultural sensitivity, and data analysis.)

• "Walk me through a project where you had to make significant design trade-offs due to technical constraints or business priorities. How did you approach this, and what was the outcome?" (Demonstrate pragmatism, negotiation, and impact awareness.) Company & Culture Questions:

• "How do you embody Amazon's 'Customer Obsession' Leadership Principle in your UX design work?" (Provide specific examples related to sellers.)

• "Describe a situation where you had a 'Bias for Action' to move a project forward, even with incomplete information." (Showcase initiative and results orientation.)

• "How do you leverage data to 'Dive Deep' into a problem and ensure your design solutions are effective?" (Connect data analysis to design decisions and outcomes.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem statement, your role and responsibilities, the user you were designing for, your design process (research, ideation, iteration), the final solution, and the measurable impact.

• Highlight Collaboration: Emphasize how you worked with product managers, engineers, and other stakeholders throughout the process.

• Quantify Results: Use data, metrics, and user feedback to demonstrate the success of your designs. If exact numbers aren't available, discuss the intended impact and how success would be measured.

• Be Prepared for Deep Dives: Anticipate detailed questions about your design choices, the rationale behind them, and the trade-offs you made.

📝 Enhancement Note: Amazon interviews are rigorous and designed to assess not only technical skills but also alignment with their unique culture and Leadership Principles. Candidates should prepare detailed, STAR-method (Situation, Task, Action, Result) examples for each principle and be ready to discuss their portfolio in depth, focusing on measurable impact and strategic thinking.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the official Amazon Jobs portal, ensuring your resume and portfolio are up-to-date and tailored to the role.

• Portfolio Customization: Curate your portfolio to prominently feature projects demonstrating experience with complex workflows, international user bases, and data-driven design solutions that have achieved measurable impact.

• Resume Optimization: Highlight keywords from the job description, such as "User Experience Design," "Wireframing," "Figma," "International Seller Services," "User Research," and "Cross-functional Collaboration," along with quantifiable achievements.

• Interview Preparation: Thoroughly research Amazon's Leadership Principles and prepare specific examples from your career that illustrate how you embody them. Practice presenting your portfolio and articulating your design process and impact.

• Company Research: Gain a deep understanding of Amazon's mission, particularly within Seller Services, and familiarize yourself with the challenges and opportunities facing international sellers on the platform.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.