Senior UX Designer, FBA and SCA

📍 Job Overview

Job Title: Senior UX Designer, FBA and SCA

Company: Amazon

Location: Bellevue, Washington, United States

Job Type: Full-Time

Category: User Experience (UX) Design / Product Design

Date Posted: May 29, 2026

Experience Level: 8+ years (Senior Level)

Remote Status: On-site

🚀 Role Summary

• Lead the strategic vision and design execution for the Amazon Supply Chain Services (ASCS) seller experience, focusing on FBA (Fulfillment by Amazon) and SCA (Supply Chain Analytics).

• Drive innovation in user-centric design for complex workflows related to inventory management, shipment, order fulfillment, and distribution planning.

• Influence product strategy by proactively pitching north star UX design visions grounded in customer insights, market analysis, and business objectives.

• Champion user-centered design principles and best practices across cross-functional teams and within the broader UX organization.

• Utilize system-level design thinking to create scalable and maintainable design solutions that empower sellers of all sizes.

📝 Enhancement Note: While the job title is "Senior UX Designer," the responsibilities and focus on supply chain operations, inventory, shipment, and distribution strongly suggest a role that bridges traditional UX design with deep understanding of operational processes and business workflows. This position requires a candidate who can translate complex operational needs into intuitive digital experiences, making it highly relevant for those with a background in operations technology or enterprise SaaS design.

📈 Primary Responsibilities

• Strategic Design Vision: Proactively develop and pitch a north star UX design vision for ASCS, influencing product strategy and long-term roadmap for seller tools.

• End-to-End Design Ownership: Lead the discovery, strategy, and design phases for complex projects, ensuring user needs, technical constraints, and business goals are balanced.

• User-Centric Solutioning: Design intuitive and innovative solutions for sellers managing inventory, shipments, orders, and distributions, enhancing their operational efficiency and business growth.

• Cross-Functional Collaboration: Partner closely with Product Managers, Engineers, Marketers, Researchers, and Content Writers to deliver seamless, user-centric experiences across platforms.

• Design Deliverables: Create high-fidelity wireframes, user flows, visual designs, and interactive prototypes to effectively communicate detailed interaction behaviors and support development.

• Data-Driven Design: Advocate for the customer through objective data, including user research insights, market analysis, and performance analytics, to inform design decisions.

• Design Roadmap Planning: Initiate, plan, and prioritize design roadmaps based on user research and analytical data interpretation.

• Stakeholder Influence: Present design work and influence cross-organizational UX partners, multidisciplinary teams, and executive leadership.

• Scalable Design Systems: Apply system-level design thinking to drive scalable design solutions and contribute to the evolution of design patterns and UX standards.

• Leadership & Culture: Model Amazon's Leadership Principles and champion a user-centered design culture within the design team and across cross-functional partners.

📝 Enhancement Note: The emphasis on "system-level design thinking" and "maintaining design patterns and UX standards" indicates a need for a designer who can think holistically about the product ecosystem and ensure consistency and scalability, rather than just focusing on isolated feature designs. This is crucial for enterprise-level platforms like ASCS.

🎓 Skills & Qualifications

Education:

Experience:

• 8+ years of professional design experience, with a proven track record of delivering user-centered design solutions.

Required Skills:

• UX Design Expertise: Deep understanding of user-centered design principles, interaction design, and information architecture.

• Design Tool Proficiency: Mastery of industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, InVision).

• Wireframing & Prototyping: Ability to quickly and thoroughly create user flows, wireframes, visual designs, and interactive prototypes.

• User Research Acumen: Experience in acquiring user data through methods like usability studies and user research, and translating findings into actionable design insights.

• Design Standards: Experience defining and maintaining design patterns and UX standards to ensure consistency and scalability.

• Communication & Presentation: Excellent verbal and written communication skills, with the ability to effectively present design work and influence stakeholders at all levels.

• Problem-Solving: Strong analytical and problem-solving skills, with the ability to balance technical constraints, business requirements, and user needs.

Preferred Skills:

• Complex Workflow Design: Demonstrated experience in delivering design solutions for projects of large scope and complexity, especially those involving intricate operational workflows.

• Persona & Journey Mapping: Experience creating user personas and journey maps to deeply understand and advocate for the target user.

• Strategic Planning: Experience working with stakeholders to plan and execute programs that are strategic in nature, aligning design efforts with broader business objectives.

• Data Analysis & Interpretation: Ability to interpret analytic data to inform design decisions and prioritize design roadmaps.

• System-Level Thinking: Proficiency in applying system-level design thinking to drive scalable and integrated design solutions.

• Supply Chain/E-commerce Domain Knowledge: Familiarity with e-commerce operations, logistics, or supply chain management concepts is a significant plus.

📝 Enhancement Note: The "8+ years of design experience" combined with "large scope and complexity" and "complex workflows" points towards a need for a senior individual contributor who can manage ambiguity and drive significant design initiatives autonomously. The mention of "FBA and SCA" specifically highlights the domain, suggesting candidates with experience in e-commerce logistics, fulfillment, or supply chain software will have a distinct advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies Demonstrating Impact: Showcase 3-5 detailed case studies that illustrate your end-to-end design process, from problem identification and user research to final solution and measurable outcomes.

• Complex Workflow Solutions: Highlight projects where you successfully designed solutions for intricate, multi-step operational workflows, demonstrating your ability to simplify complexity.

• System-Level Design: Include examples that demonstrate your thinking about design systems, reusable components, or how your designs integrate into a larger product ecosystem.

• Data-Informed Design: Present projects where user research, analytics, or A/B testing played a crucial role in informing design decisions and driving improvements.

• Visual Design & Prototyping: Showcase high-fidelity mockups and interactive prototypes that effectively communicate user interaction and visual polish.

Process Documentation:

• Problem Definition & Research: Clearly articulate the user problem or business opportunity, the research methodologies employed (e.g., user interviews, surveys, competitive analysis), and key insights derived.

• Ideation & Solutioning: Detail your ideation process, including user flows, wireframes, and the rationale behind your design decisions.

• Iteration & Refinement: Demonstrate how you iterated on designs based on feedback from user testing, stakeholders, or data analysis.

• Outcome & Impact: Quantify the results of your design work whenever possible, using metrics related to user satisfaction, task completion rates, efficiency gains, or business impact.

📝 Enhancement Note: For a senior role at Amazon, especially one involving complex operational systems, a portfolio that clearly articulates the impact of the design work is paramount. Candidates should be prepared to discuss not just what they designed, but why, and what the results were, using data and specific examples. Demonstrating an understanding of how design integrates into larger systems and processes is also critical.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Sign-on Payments: Additional financial incentive upon joining.

• Restricted Stock Units (RSUs): Equity in Amazon, vesting over time, representing a significant component of total compensation.

• Comprehensive Health Insurance:

  • Medical, Dental, and Vision Insurance.
  • Prescription Drug Coverage.
  • Basic Life & Accidental Death and Dismemberment (AD&D) Insurance.
  • Option for Supplemental Life Plans.

• Wellness & Support Programs:

  • Employee Assistance Program (EAP) for confidential support.
  • Mental Health Support services.
  • Medical Advice Line for health-related inquiries.

• Financial Planning:

  • Flexible Spending Accounts (FSAs) for healthcare and dependent care.
  • 401(k) retirement savings plan with employer matching contributions.

• Work-Life Balance:

  • Paid Time Off (PTO) for vacation, personal needs, and sick leave.
  • Paid Parental Leave to support new parents.

• Specialized Reimbursement: Working Hours:

• Standard full-time work schedule, typically 40 hours per week. While on-site, Amazon often offers flexibility within core working hours, but specific team needs and project demands will dictate daily schedules.

📝 Enhancement Note: The compensation structure at Amazon, particularly for senior roles, often includes a significant portion from RSUs. Candidates should understand that the "base salary" is only one part of the total compensation package. The comprehensive benefits list underscores Amazon's commitment to employee well-being and financial security.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Cloud Computing, Logistics, Artificial Intelligence, Retail, Digital Streaming, and more. Amazon operates across a vast spectrum of industries, with ASCS focusing on the critical intersection of E-commerce and Logistics.

Company Size: Extremely Large (Over 1 million employees globally). This massive scale means opportunities for impact, but also requires navigating complex organizational structures and processes.

Founded: 1994. Amazon has a long history of innovation and a culture that encourages embracing new ideas and challenging the status quo, often referred to as "Day 1" philosophy.

Team Structure:

• ASCS Focus: The Amazon Supply Chain Services (ASCS) team is dedicated to providing physical and digital services that optimize how businesses manage their goods, from transportation and warehousing to fulfillment and planning.

• Cross-Functional Collaboration: The Senior UX Designer will be embedded within a cross-functional team comprising Product Managers, Engineers, Researchers, Marketers, and Content Writers, all working collaboratively to define and deliver solutions.

• Reporting: Likely reports into a UX Lead or Design Manager within the ASCS organization, with close collaboration with Product Management leadership.

Methodology:

• Customer Obsession: The core Amazon Leadership Principle, driving all decisions and initiatives to start with the customer and work backward. For ASCS, this means obsessing over the seller experience.

• Data-Driven Decision Making: Heavy reliance on metrics, A/B testing, and analytical insights to inform strategy and validate design choices.

• Iterative Development: Agile methodologies are common, allowing for rapid iteration, testing, and deployment of features.

• Scalability & Efficiency: A constant focus on building solutions that can scale globally and operate with maximum efficiency.

Company Website: https://www.amazon.com

📝 Enhancement Note: Amazon's culture is unique and often described as intense, fast-paced, and performance-driven. Understanding and aligning with the Amazon Leadership Principles is crucial for success and integration. The scale of Amazon means that even seemingly niche teams like ASCS have a global impact.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior Individual Contributor (IC) position within UX Design. It signifies a high level of expertise, autonomy, and the ability to influence product strategy and mentor junior designers. The focus on "FBA and SCA" implies a specialization within the broader ASCS domain.

Reporting Structure: The Senior UX Designer will likely report to a UX Manager or Director within the ASCS organization. They will work closely with Product Managers and Engineering Leads for specific product areas.

Operations Impact: The UX Designer's work will directly impact the efficiency, profitability, and scalability of businesses using Amazon's supply chain services. By creating intuitive tools for inventory, shipment, and order management, they will enable sellers to grow their businesses more effectively, thereby contributing to Amazon's overall marketplace success and revenue.

Growth Opportunities:

• Leadership in Design: Potential to grow into a Principal UX Designer or UX Manager role, leading larger teams or more strategic initiatives.

• Domain Specialization: Deepen expertise in supply chain and e-commerce operations, becoming a go-to subject matter expert within Amazon.

• Cross-Functional Leadership: Transition into Product Management or Program Management roles, leveraging design expertise to drive business outcomes.

• Mentorship: Opportunity to mentor junior designers and contribute to the development of the UX discipline within Amazon.

• Broader Amazon Opportunities: The experience gained in such a high-impact role at Amazon can open doors to various roles across Amazon's diverse businesses.

📝 Enhancement Note: Amazon promotes a "bar raiser" culture, meaning they constantly seek to improve talent and capabilities. For a senior designer, growth often involves taking on more complex problems, leading strategic initiatives, and demonstrating leadership beyond just design execution. Specializing in supply chain operations within ASCS is a valuable career path.

🌐 Work Environment

Office Type: On-site. This role is based at Amazon's offices in Bellevue, Washington.

Office Location(s): Bellevue, Washington, United States. This is a major tech hub with ample amenities and accessibility.

Workspace Context:

• Collaborative Hubs: Amazon offices are designed to foster collaboration, with open workspaces, meeting rooms, and common areas.

• Technology-Rich Environment: Access to cutting-edge hardware, software, and internal tools to support design and development workflows.

• Team Interaction: Frequent opportunities for informal and formal interactions with design peers, product managers, engineers, and researchers.

• Fast-Paced Culture: Expect an environment that moves quickly, with a strong emphasis on results and continuous improvement.

Work Schedule:

• While the standard is 40 hours per week, the dynamic nature of Amazon's business often requires flexibility to meet project deadlines and strategic objectives. Core working hours are generally expected, with opportunities for focused work sessions.

📝 Enhancement Note: Amazon's on-site work environment is designed for high productivity and collaboration. While structured, it's also dynamic, requiring individuals to adapt to changing priorities and project demands. The Bellevue location offers a vibrant tech ecosystem and a high quality of life.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Recruiter call to assess general qualifications, experience, and cultural fit.

• Hiring Manager Interview: Deeper dive into experience, leadership principles, and specific project examples.

• Design Portfolio Review: Presentation of your portfolio to a panel of UX designers and potentially product managers. This is a critical step where you'll walk through case studies, explain your process, and discuss outcomes.

• Design Challenge/Whiteboarding Session: A practical exercise to assess your problem-solving skills, design thinking, and ability to articulate solutions under pressure. This might involve sketching user flows or discussing design approaches for a given problem.

• Cross-Functional Interviews: Conversations with engineers, product managers, or researchers to assess collaboration skills and ability to work effectively in a team.

• Executive Leadership Interview (Potentially): For senior roles, an interview with a senior leader to assess strategic thinking and overall fit.

Portfolio Review Tips:

• Tell a Story: Structure your case studies to tell a compelling narrative about the problem, your process, the challenges, and the impact.

• Focus on Impact: Quantify results whenever possible. Use metrics to demonstrate the value of your design solutions.

• Show Your Process: Clearly articulate your thinking at each stage – research, ideation, prototyping, testing, and iteration. Explain why you made certain decisions.

• Tailor to Amazon/ASCS: If possible, subtly tailor your examples or highlight aspects of your work that align with Amazon's customer obsession and operational focus.

• Be Prepared for Questions: Anticipate questions about your design choices, how you handled trade-offs, your collaboration style, and how you applied Amazon Leadership Principles.

Challenge Preparation:

• Understand the Problem: Listen carefully to the prompt and ask clarifying questions.

• Think Aloud: Verbally walk through your thought process, even if you don't have a perfect solution immediately.

• Focus on Process & Rationale: Demonstrate your approach to problem-solving, not just a final answer. Explain your assumptions and constraints.

• Consider Trade-offs: Discuss potential trade-offs and alternative solutions.

• Scalability: For Amazon, consider how your solution scales globally and handles complexity.

• User Focus: Always tie your solutions back to user needs and business goals.

📝 Enhancement Note: Amazon's interview process is rigorous and designed to assess a candidate's skills, experience, and alignment with their Leadership Principles. The portfolio review and design challenge are key components where candidates can truly showcase their capabilities. Preparing specific examples that demonstrate impact and a strong process is essential.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD), InVision. Proficiency in at least one of the leading collaborative design tools (like Figma) is highly expected.

• User Research Platforms: Tools for conducting usability testing, surveys, and analyzing qualitative/quantitative user data.

• Collaboration Tools: Slack, Microsoft Teams, Confluence, Jira for team communication and project management.

Analytics & Reporting:

• Data Visualization Tools: Tableau, Power BI, or Amazon's internal tools for creating dashboards and reporting on user behavior and product performance.

• Web Analytics: Google Analytics, Adobe Analytics, or Amazon's internal analytics platforms for tracking user interactions and conversion funnels.

CRM & Automation:

• While not directly a CRM role, understanding how user data flows into and out of systems like CRMs or operational databases is beneficial. Experience with systems that manage complex user journeys and workflows is relevant.

• Internal Amazon Tools: Amazon utilizes a vast array of proprietary internal tools for everything from development and testing to operations and analytics. Familiarity with working within such environments is advantageous.

📝 Enhancement Note: While specific tools may vary, the emphasis is on proficiency with modern, collaborative design and prototyping software, along with an understanding of how to leverage data and analytics to inform design. Candidates should be comfortable working with sophisticated internal systems and understanding how their designs integrate into larger technology stacks.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: (Core Amazon Principle) Starting with the customer and working backward. For ASCS, this means deeply understanding seller pain points and needs in supply chain management.

• Bias for Action: Taking calculated risks and moving quickly to deliver results, even when faced with ambiguity.

• Invent and Simplify: Finding innovative solutions and simplifying complex processes to make them more user-friendly and efficient.

• Ownership: Taking responsibility for decisions, actions, and outcomes, even when facing challenges.

• Dive Deep: Understanding issues and details thoroughly, grounding decisions in data and facts.

Collaboration Style:

• Cross-Functional Partnership: Working closely and effectively with product managers, engineers, researchers, and other stakeholders to achieve common goals.

• Constructive Feedback: Openness to giving and receiving feedback to improve designs and processes iteratively.

• Data-Informed Discourse: Engaging in discussions grounded in data and user insights to drive consensus and optimal solutions.

• Shared Goals: Aligning individual contributions with the broader team and company objectives for ASCS.

📝 Enhancement Note: Amazon's culture is heavily influenced by its Leadership Principles. Candidates who can demonstrate these principles in their work and interactions will be highly valued. The ASCS team likely embodies a culture of innovation, efficiency, and a relentless focus on improving the seller experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Supply Chain: Navigating the intricate and often global nature of supply chain operations, with diverse user needs and technical constraints.

• Balancing Stakeholder Needs: Effectively managing the expectations and priorities of various stakeholders, including sellers, internal operations teams, and business leadership.

• Driving Innovation at Scale: Introducing novel design solutions within a large, established organization while ensuring scalability and integration.

• Measuring Design Impact: Quantifying the precise impact of UX design on operational efficiency, cost savings, and seller business growth.

Learning & Development Opportunities:

• Deep Domain Expertise: Gaining in-depth knowledge of e-commerce logistics, fulfillment, and supply chain management, a highly valuable skill set.

• Advanced Design Techniques: Exposure to sophisticated design challenges and opportunities to refine skills in system design, complex workflow optimization, and data-driven UX.

• Leadership Development: Opportunities to mentor junior designers, lead strategic design initiatives, and develop leadership capabilities.

• Industry Trends: Staying abreast of emerging technologies and best practices in UX design, e-commerce, and supply chain innovation.

• Internal Training & Resources: Access to Amazon's extensive internal learning platforms and resources.

📝 Enhancement Note: This role presents a significant opportunity to tackle complex operational problems with design thinking, leading to tangible improvements for businesses. The challenges are substantial but come with equally significant growth potential in a highly sought-after domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence product strategy with your UX vision. How did you gain buy-in from stakeholders?" (Focus on pitching north star vision, data justification, and influencing skills).

• "Walk me through a complex operational workflow you designed. What were the key challenges, and how did you simplify it for the user?" (Highlight process, problem-solving for complexity, and user-centricity).

• "How do you balance immediate design needs with long-term, scalable solutions? Provide an example." (Discuss strategic thinking, design systems, and future-proofing designs).

Company & Culture Questions:

• "How do you embody Amazon's 'Customer Obsession' principle in your design work?" (Relate your design philosophy to seller needs and business outcomes).

• "Describe a situation where you had to 'Dive Deep' into a complex problem. What was your approach?" (Focus on analytical skills and thoroughness).

• "How do you handle ambiguity and fast-paced environments, common at Amazon?" (Showcase adaptability and bias for action).

Portfolio Presentation Strategy:

• Structure for Impact: For each case study, clearly define the problem, your role, the process, key decisions, challenges, and most importantly, the measurable results.

• Visual Storytelling: Use your designs (wireframes, mockups, prototypes) as visual aids to guide the audience through your process.

• Know Your Numbers: Be ready to discuss the metrics that illustrate the success of your projects.

• Articulate Your Rationale: Be prepared to defend your design decisions and explain the 'why' behind them.

• Connect to Amazon: Where applicable, draw parallels to Amazon's principles or the ASCS mission.

📝 Enhancement Note: Amazon interviews are designed to probe deeply into your experience, problem-solving abilities, and alignment with their culture. Preparing specific, STAR-method (Situation, Task, Action, Result) stories that highlight your leadership principles, design process, and impact will be crucial.

📌 Application Steps

To apply for this operations-adjacent UX design position:

• Submit Your Application: Complete the online application through the Amazon Jobs portal, ensuring all sections are filled accurately and thoughtfully.

• Curate Your Portfolio: Select 3-5 of your strongest case studies that best showcase your experience with complex workflows, user-centered design, data-informed decisions, and quantifiable impact. Tailor the presentation to highlight relevant skills for supply chain or operational UX.

• Optimize Your Resume: Highlight your 8+ years of design experience, specific achievements in UX design, and any experience with operational software, logistics, or complex enterprise systems. Use keywords from the job description to ensure ATS compatibility.

• Prepare Your Narrative: Practice articulating your design process and the impact of your work. Be ready to discuss your approach to problem-solving, collaboration, and how you embody Amazon's Leadership Principles.

• Research ASCS: Gain a solid understanding of Amazon Supply Chain Services, FBA, and SCA. Familiarize yourself with the challenges businesses face in logistics and fulfillment. This knowledge will be invaluable during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.